Brought my phone in for the dreaded purple hue in low light camera situations. Left it there and went to do some errands while they inspected it. Long story short I go back and he claims that corrosion in the headphone jack caused it. Then says he fixed it by blowing air in there and factory resetting it (I had run the ruu prior to bringing it in.) I grab the phone and go into camera and hold my hand up to the lens and bam still there. He then says "oh. That was the problem with the camera?" To which I responded with yes. And confirms that his claim of supposed corrosion is not the cause.
My question is this: did this tech flag the phone as internally damaged on my account and now I'm f'd and have to pay deductible for an obvious warranty issue or should I definitely take it to a different store?
Thanks
He could have flagged it but the flag is only good for 30 days if he did flag it. The system they use is called eticket. Without know the ticket number it would be very difficult for us to look past 30 days. So if you want it replaced them have the same store do it since they know what they did. If you don't want to deal with their dumbasses again then wait 30 days and go to another store. If you are still having issues then don't go to corporate stores. From my experience your chances of getting a complete **** are a lot higher at corporate locations.
Sent from my HTCONE using XDA Premium 4 mobile app
He could not have used eticket if it had corrosion. If it had corrosion, he would have told you to go through asurion because of water damage. He probably didn't even put a ticket through. Call CS and see if there's any notes.
via sexy phONE.
tsdeaton said:
He could have flagged it but the flag is only good for 30 days if he did flag it. The system they use is called eticket. Without know the ticket number it would be very difficult for us to look past 30 days. So if you want it replaced them have the same store do it since they know what they did. If you don't want to deal with their dumbasses again then wait 30 days and go to another store. If you are still having issues then don't go to corporate stores. From my experience your chances of getting a complete **** are a lot higher at corporate locations.
Sent from my HTCONE using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Went to a different store today after work. Replaced phone. Same issue on new one so they are ordering another. Crossing fingers that one is good. They told me its software. Yeah OK.
I've gone through 7 HTC ones. And every single one of them had the camera blue/purple tent during low light situations. I just deal with it. I dont think I've ever seen a one not give that effect..
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tsdeaton said:
I've gone through 7 HTC ones. And every single one of them had the camera blue/purple tent during low light situations. I just deal with it. I dont think I've ever seen a one not give that effect..
Sent from my HTCONE using XDA Premium 4 mobile app
Click to expand...
Click to collapse
The red display model at my local store did not have this problem. It was .2 version of software though.
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akrod2as said:
The red display model at my local store did not have this problem. It was .2 version of software though.
Sent from my HTCONE using Tapatalk 4
Click to expand...
Click to collapse
Haha interesting. I have the red model but haven't tested out the cam yet. Just traded it in the other day so it would match the HTC flip cover. I don't have the purple/blue effect anymore wow this is the first I've seen
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tsdeaton said:
I've gone through 7 HTC ones. And every single one of them had the camera blue/purple tent during low light situations. I just deal with it. I dont think I've ever seen a one not give that effect..
Sent from my HTCONE using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Dang, you're One unlucky person. Pun intended. In all seriousness the tint on my HTC One is only around the edges. When it is practically pitch black it will cover the whole screen. So, there re some good ones out there.
tsdeaton said:
Haha interesting. I have the red model but haven't tested out the cam yet. Just traded it in the other day so it would match the HTC flip cover. I don't have the purple/blue effect anymore wow this is the first I've seen
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Click to expand...
Click to collapse
How did you go about trading it in?
When the red one came out HTC championship website was giving them away for people that wanted to trade in their current phone. My coworker had a gs3. They gave full trade value. She didn't want the red one but got it for me. I gave her my black One.
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tsdeaton said:
I've gone through 7 HTC ones. And every single one of them had the camera blue/purple tent during low light situations. I just deal with it. I dont think I've ever seen a one not give that effect..
Sent from my HTCONE using XDA Premium 4 mobile app
Click to expand...
Click to collapse
My first One didn't have the tint, but something got behind the lens and ruined every picture. It took Sprint 6 hours to determine that it in fact wasn't a scratch on the lens. My refurbished One has the tint but I don't really give a ****. Low light pictures on a smartphone typically ain't gonna be good anyway.
Well damn this thread is totally misleading based on the title ....geez ..
Haha Naw but yeah mine has that bloody low light issue but I made my peace ...if I can put up with the first evo camera ,I can put up with this anyday ..so ..bring it on HTC ..BRINGITON!!!
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Related
Looks like I might be canceling my orderdue to the purple glaze effect which the Iphone5 had. As camera is a important aspecr for me.
http://www.tweaktown.com/news/26791...fers_the_same_iphone_5_purple_haze/index.html
Sent from my GT-N7100 using xda premium
Update: yup. You guys are right. Its just a phone. And no. I dont take pictures of my food. Lol. I was expecting too much for a 300 dollar device. And no phone is perfect in every way. I do have a dslr, but I wont be carrying that with me 24/7. So sometimes you have to use your phone to freeze that perfect moment.
I was not trying to convince anybody to not get the phone. I was simply trying to get the fact out in case it does bother anyone.
My nexus will be arriving in a few days.
So one image of bright lights means it's a problem huh? Jesus...
Your purchase or lack thereof will be sorely missed.
(dibs on this guys canceled order!!)
I always thought that was the JJ Abrams light flare edition camera....
Sent from my De-Sensed HTC Vivid using xda premium
milkisgood123 said:
Your purchase or lack thereof will be sorely missed.
(dibs on this guys canceled order!!)
Click to expand...
Click to collapse
Crap, beat me to it!
It only says in certain lighting conditions. Not necessarily a big deal for me.
tian105 said:
Looks like I might be canceling my orderdue to the purple glaze effect which the Iphone5 had. As camera is a important aspecr for me.
http://www.tweaktown.com/news/26791...fers_the_same_iphone_5_purple_haze/index.html
Sent from my GT-N7100 using xda premium
Click to expand...
Click to collapse
This thing isn't an issue. I currently have the iPhone 5 on my sprint account and the pictures come out great with rarely any purple haze. To each his own but to not buy a phone because of this slight issue is crazy.
Sent from my Nexus 4
Do people use their phones for quality pictures?
Venekor said:
Do people use their phones for quality pictures?
Click to expand...
Click to collapse
When people take pics of their food and coffee to upload to instagram, they expect nothing but perfection
Sent from my Nexus 4
What, not a Jimi Hendrix fan?!
You should at least try it. If you just rely on review every time, you won't but anything. I was afraid that this phone wouldn't be a real upgrade (i had a galaxy nexus). But the hardware is really good and the reactivity of the device is just amazing.
I would consider give it a try, you can always send it back if you want to and get a refund.
Sent from my Nexus 4 using xda app-developers app
Ehmmm, have you tried to photograph something different from a turned on lamp?
I just tries taking a similar picture. I don't get that :/ there's just a little purple bit next to the light on the top. Look at the attachment.
Sent from my Nexus 4 using xda app-developers app
u guys using it wrong :laugh:
Finding a reason to hate the phone because you couldn't get one? Kinda bitter...
All phone cameras get this AFAIK. It's bright lights that do it. Some do it more than others, but they all do it to some degree.
I don't have that issue...but if it means that much to you, then just go buy a dedicated camera and use it.
Sent from my Nexus 4 using Tapatalk 2
raze599 said:
I just tries taking a similar picture. I don't get that :/ there's just a little purple bit next to the light on the top. Look at the attachment.
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Click to expand...
Click to collapse
Every phone has it. You just cant see it always
Sent from my GT-I9000 using xda app-developers app
Bull****. Mine Galaxy nexus and previous Galaxy S2 didn't have such issues at all. Camera supposed to be premium I'm paying for high end phone class at least.
Sent from my Galaxy Nexus using XDA Premium HD app
Even reflex objective suffer some purple fringing at max aperture in direct sunlight, and some of them cost more than the n4.
I don't even know why people should bother about this, just learn to move when make a photo and don't make direct light photos...
Test
Ok...
Stare at a bright light for 1 min without blinking... do you see a purple haze? Bright lights stress optics this is nothing new use a filter.
hello everyone. had the one for 3 weeks now. I just noticed a very small blue dot almost at the center of my screen when taking pics or recording videos. I could only see it on camera mode though. on home screen it does not appear. ran dead pixel test and did not find anything. I been searching forums and found nothing similiar . I'm debating on returning it or is there a fix for this. I'm completely stock, unrooted for now.
Is it in your photos?
Yes. I just tried it.
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Sent from my HTCONE using xda app-developers app
If u look at the same spot where the dot is and compare it to the app drawer, u can't see it.
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Just curious here but does it show on both front and back camera's or just one?
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Just on the rear facing one. I hope it's a software issue, not hardware . I don't want a refurbished one.
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eldominicat43 said:
Just on the rear facing one. I hope it's a software issue, not hardware . I don't want a refurbished one.
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
At this stage, you likely won't get a refurb.
That said, it looks like your camera actually has a dead sensor. Not sure what, if anything, you can do to try to clear it up short of taking in the phone.
It obviously isn't the screen.
Ya, I am no genius on this subject by no means but that pixel would be considered stuck instead of a dead pixel. If it is on the software end of things then going through the various colorize settings in that particular camera mode and taking snapshots may release it. Maybe even a factory reset may release it back to normal.
Then again it may be a warning sign that that pixel is about to go dead too I guess. I really hope you get this cleared up for sure and I for one would be very curious as to just what is going on here. Thanks.
Edit: referring to the camera may have a dead sensor as said above, I would have thought that it would have shown that way with recording too. Maybe not though...
Thanks guys I'll try to take it back as soon as I can
Sent from my HTCONE using xda app-developers app
My HTC One has the exact same issue but it's on the very edge of the screen so much less offensive then where yours is.
It's a hot pixel on the camera sensor that only shows up when the ISO is cranked up. For DSLR's, software (at the factory or even on camera) is used to "map out" these hot pixels. Perhaps we have something similar on our phones that can be accessed.. have you tried a hard reset?
Blue dot
Yeah I recently purchased mine but unlocked and I have the same problem, seems to happen when it is on high ISO. I was reading into the hot pixel thing which happens in other cameras, but they say they go away but can persist. I am debating to wait or exchange it, but these phones are back-ordered :/
Considering that your hot pixel is near the center of the screen, I would consider exchanging it (if possible). While it's true that they can sometimes go away on their own, my experience (with DSLR's at least) has led me to not rely on this happening (I have a few hot pixels on my DSLR that have appeared and NOT gone away in the last few years).
I have a similar problem I have a little green dot on the corner of my screen
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http://www.secrestwireless.com/1/po...ut-of-contract-without-etf-until-july-31.html
Got this from hf...worth a read.
Sent from my SPH-L720 using xda app-developers app
i was on the phone for 3 hours and got told sorry its not a material change we arent doing anything
Yeah, won't happen. They've gotten smarter. I remember something coming out earlier this year too and I think I saw one person actually get out of their contract. No one else was able to.
For me, it's not really worth the time. I have the best phone on the market and my area is getting LTE within the next couple months. I'm happy.
The deal isn't even sealed until Wednesday. Doing anything now is pointless. And surely not worth legal action in any case.
What was the actual change?
Sent from my SPH-L720 using xda app-developers app
Since my boyfriend & I are moving in together, I'm going to drop my line & join his account. He gets a discount, so this will be great for us. He can also upgrade his S3 with my white S4, so I can get pink twilight (if Sprint will carry it), when the time comes.
I dont think sprint has any planes on selling any other colors of the S4 than Black and white. Would be nice if they did though
Sent from my SPH-L900 using xda app-developers app
budde2 said:
I dont think sprint has any planes on selling any other colors of the S4 than Black and white. Would be nice if they did though
Sent from my SPH-L900 using xda app-developers app
Click to expand...
Click to collapse
Samsung announced five new colors. They will likely carry purple, hoping for pink. If not, I'll buy from ebay or something. No biggie.
Sprint is quite unlikely to carry these new colors though to be honest, Bobby is right.
Sent from my SPH-L720 using Tapatalk 4 Beta
"Material change" means "I have to pay a different amount now." The article doesn't really specify how anything has changed in terms of our monthly payments.
Sent from my SPH-L720 using xda premium
Would really like this opportunity to leave.
Does anyone have their screen slightly lifted from one side? It's like the adhesive is missing resulting in the screen lifting just from that part bending the glass abit. I just noticed after my hand sliding off the screen I can feel that it's been lifted. Will this be considered a manufacturer defect allowing me to swap the phone for free? Also how exactly does this work? Do I just show up with the phone and they swap the phone or do I have to take everything such as the box? I already took precautions and locked the bootload and ruu
Sent from my HTCONE using xda pemium
If the screen is undeniably raised I don't see why sprint won't help u out ...take it to a corp store that has tech support.either way u have a year manufacter warranty
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marksedge said:
If the screen is undeniably raised I don't see why sprint won't help u out ...take it to a corp store that has tech support.either way u have a year manufacter warranty
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Click to expand...
Click to collapse
It's not raise a lot but it's best to fix things early before they get worse. It's to the point where if u push on it u can feel the screen sink abit. I also got that red noise issue
Give them a call ..hopefully you'll get a good rep that will leave notes on your account for repair or replace at your local pub (sprint ) ....haha yeah ..what's this red noise issue ?
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marksedge said:
Give them a call ..hopefully you'll get a good rep that will leave notes on your account for repair or replace at your local pub (sprint ) ....haha yeah ..what's this red noise issue ?
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
When taking pictures in lowish light u get red noise on the image. If u cover the camera u get a red screen instead of black
Crap that's an issue ...geez great I get that too ..golly ..wow is me ...Christ ....shenanigans...baloney
Sent from my HTCONE using xda app-developers app
Here's a comparison between a defective and a good one
http://forum.xda-developers.com/showpost.php?p=43265994&postcount=89
luigi311 said:
Here's a comparison between a defective and a good one
http://forum.xda-developers.com/showpost.php?p=43265994&postcount=89
Click to expand...
Click to collapse
Hey thanks for that ...I was actually holding out on rooting and what not just so I can see if I got a faulty device and don't wanna go thru the bother of unrooting ...sounds like I need to take my own advice huh ...haha . Damn
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marksedge said:
Hey thanks for that ...I was actually holding out on rooting and what not just so I can see if I got a faulty device and don't wanna go thru the bother of unrooting ...sounds like I need to take my own advice huh ...haha . Damn
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
So I just went in and they said they refused to help me because my phone was purchased through best buy. I guess I have to send it to HTC and see if they will fix it since I've unlocked although I wouldn't see y that would be an issue. Also tried bestbuy and they were no help since I was past the 15 days and I had no issurance. Time to see how it works with HTC
luigi311 said:
So I just went in and they said they refused to help me because my phone was purchased through best buy. I guess I have to send it to HTC and see if they will fix it since I've unlocked although I wouldn't see y that would be an issue. Also tried bestbuy and they were no help since I was past the 15 days and I had no issurance. Time to see how it works with HTC
Click to expand...
Click to collapse
as long as the device is active on your account, sprint should help you.. Sounds like you got a bad store/employee
luigi311 said:
So I just went in and they said they refused to help me because my phone was purchased through best buy. I guess I have to send it to HTC and see if they will fix it since I've unlocked although I wouldn't see y that would be an issue. Also tried bestbuy and they were no help since I was past the 15 days and I had no issurance. Time to see how it works with HTC
Click to expand...
Click to collapse
If you are within 14 days of original purchase, you are entitled to have your defective phone replaced with a NEW phone. If that is the case, that may be why they are "refusing" to help you, just poorly explained. However, if you are outside of that 14 day window, any Sprint corporate service center or ASC (authorized service center) should be able to help you with your issue, although some techs who are on a limited exchange budget may argue that your issue does not affect device functionality and therefore not qualify for an exchange. Not necessarily my opinion, just throwing that out there as a possibility.
As far as coverage and costs if you are outside of 14 day window:
If you have Best Buy insurance, go through Best Buy for a free replacement.
If you have TEP/ESRP, go through any Sprint service and repair location for a free replacement.
If you only have the manufacturer warranty, you can go through HTC for free replacement (could take up to two weeks and you might have to pay for shipping) or go through Sprint for a fee.
It's a known issue. People were posting about the raised screen when the phone first came out. Like someone said, try a different tech/store. I have argued till I was blue in the face over the phone about stuff, hung up got a different employee and had the next one give me zero problems.
Sent from my HTCONE using xda app-developers app
Gave HTC a call they set it up and everything but turns out ups closes early during summer so I didn't have time to ship it and now I can't ship it since I'm taking off to school in a week
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So I know this has been discussed many times already but i am appalled at Google's customer "service". My nexus 5 has the rattle issue pretty bad and also the sim tray protrudes. I contacted Google regarding the issue and they responded by saying this is normal and we wont replace???? Anyone else had this problem?
Sent from my Nexus 5 using xda app-developers app
I think they've been told not to RMA the phones now for what is widely considered to be 'manufacturing differences'. Could be wrong, though
Just say it overheats and you're scared that it might hurt you.
Give it a bit before you do though because all chat logs are saved and they will know you're lying..
Sent from my Nexus 5 using XDA Premium 4 mobile app
yea posting here will help
CheesyNutz said:
yea posting here will help
Click to expand...
Click to collapse
I'm not looking for help? Just wondered if anyone had similar experiences
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snowwhite007 said:
I'm not looking for help? Just wondered if anyone had similar experiences
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
I had a fantastic customer service experience when I RMA'd my phone. My micro USB chord would not stay in the phone and came out very easily. The service agent was courteous, professional and pleasant.
I think they've had too many people using the "button rattle" to just get a newer phone. Can't say as I blame them.
So you tried to report two non issues as a reasons to get an RMA and you were denied?
Glad to see Google reps doing their job properly.
Sent from my Nexus 5 using xda app-developers app
What do you mean that the sim tray protrudes? That it doesn't close fully and sticks out more than the power button? Or it sticks out less than that?
I'm glad they aren't RMA'ing for rattles. You will be hard pressed to find a smart phone that doesn't rattle. I think after the Nexus 4 debacle with so many people returning them, they changed their stance to stop a lot of frivolous returns. So many people try to abuse the system (and even a poster in this thread encouraged lying) that it makes it hard for people who might have legitimate problems.
Good.
Put your phone in a case. Both issues solved
Sent from my HammerHead
My buttons rattle.
Why would I RMA it?
So you're disgusted with google for not giving you a new phone when there's nothing wrong with your current phone? Is that what we're supposed to understand here?
K.
Stand by for threads complaining about google not doing rmas to get a red Nexus 5.
Sent from my Nexus 5 using Tapatalk
My buttons rattle like crazy, but the phone works just fine. Why would RMA it?
Sent from my Nexus 5 using XDA Premium 4 mobile app
I just bought this phone but the Nexus logo on the back goes in a bit when I apply pressure. Is that normal?
iggie94 said:
I just bought this phone but the Nexus logo on the back goes in a bit when I apply pressure. Is that normal?
Click to expand...
Click to collapse
Yup. Mine does that, but only when I actually press on it. If you really don't like it, just take the back off and put some thin foam or something under the back.
aooga said:
Yup. Mine does that, but only when I actually press on it. If you really don't like it, just take the back off and put some thin foam or something under the back.
Click to expand...
Click to collapse
Thanks. I noticed the problem yesterday and it worried me a bit. I won't look too much into it. :good:
Mine rattled it bugged me so I opened the phone and fixed it. No issues since.
Jattro said:
What do you mean that the sim tray protrudes? That it doesn't close fully and sticks out more than the power button? Or it sticks out less than that?
Click to expand...
Click to collapse
I had this issue on my first device. It was out a bit, but no way near the power button. It wasn't flush thou. But I didn't RMA for this. I RMA for faulty LCD. Orange spot appeared on my screen.
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