Database Develop

VIDEO Touch panel problems

I am having issues with my panel.. at first I couldn't figure out why scrolling webpages seemed so laggy...then I discovered it is not properly "holding" on to a press...it cycles it... I am horrible at explaining it so I uploaded a video.
http://www.youtube.com/watch?v=F024BCO-MZw

Grims said:
I am having issues with my panel.. at first I couldn't figure out why scrolling webpages seemed so laggy...then I discovered it is not properly "holding" on to a press...it cycles it... I am horrible at explaining it so I uploaded a video.
http://www.youtube.com/watch?v=F024BCO-MZw
Click to expand...
Click to collapse
Mine was doing that, I couldn't move icons at all until I did a factory reset. Now it is a lot better but still a little flaky when moving icons. I think it is a software problem, maybe be improved with an update.

chisaki said:
Mine was doing that, I couldn't move icons at all until I did a factory reset. Now it is a lot better but still a little flaky when moving icons. I think it is a software problem, maybe be improved with an update.
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If you look at the touch test program it's registering hundreds of "presses" from me just holding down my finger.

Where did you buy it from? Looks like you should return it cause mine is silky smooth.
Sent from my Nexus 7 using xda premium

What app is that?
Sent from my Nexus 7 using xda premium

wiithepeng said:
Where did you buy it from? Looks like you should return it cause mine is silky smooth.
Sent from my Nexus 7 using xda premium
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Google. RMA is going to be a PITA.
wiithepeng said:
What app is that?
Sent from my Nexus 7 using xda premium
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Multi-Touch Benchmark

I had the same problem i just been rebooting when it happens. I think its a bigger issue when in landscape. Usually after a while of play a game it does it. Def seems like a software issue.
Sent from my SAMSUNG-SGH-I717 using xda app-developers app

Grims said:
If you look at the touch test program it's registering hundreds of "presses" from me just holding down my finger.
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Click to collapse
Seems like when you slightly move your finger it starts registering touch events.
Sent from my Nexus 7 using xda premium

h3r3tic said:
I had the same problem i just been rebooting when it happens. I think its a bigger issue when in landscape. Usually after a while of play a game it does it. Def seems like a software issue.
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
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Click to collapse
Yeah it seems to come and go, right after the video it started working normally again.

wiithepeng said:
Seems like when you slightly move your finger it starts registering touch events.
Sent from my Nexus 7 using xda premium
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Click to collapse
I'd need to look at the video again to see if it caught I'm talking about. But, I would hold my finger down and the touch indicator under my finger would flash as if I was tapping the screen.

That's not good then.
Sent from my Nexus 7 using xda premium

it kinda reminds me of the multi-touch issue the Gnex had at launch. Or maybe even the grounding issue the EVO 4G had.

Grims said:
I'd need to look at the video again to see if it caught I'm talking about. But, I would hold my finger down and the touch indicator under my finger would flash as if I was tapping the screen.
Click to expand...
Click to collapse
Seems like around 0:40 is when that happens
Sent from my Nexus 7 using xda premium

Having the same issue. Unrooted, returned to stock. I'm convinced it's a heat issue - it is fine when cold, and then goes wonky after a bit of use. Decided to return rather than exchange it - wait on my pre-order from J&R that is like a month out. Should be worked out by then.
Here's my video:
http://www.youtube.com/watch?v=_ZPDzKhQzSU&feature=g-upl
A touchscreen device where the touchscreen doesn't... recognize... touches... kinda sucks. :-(.
Google Guy said there were a lot of problems with the pre-orders, not for retailers, FYI. He was quite honest, refreshingly so, so I won't reveal his name . If it's any indication, it took me about 45 minutes on hold to get through just now!
-Dan
---------- Post added at 08:36 PM ---------- Previous post was at 08:33 PM ----------
Just looked at the video. EXACT same problem. Infuriating. Especially since it's such a neat device otherwise!!
(Although I still have no idea what I'd use it for...)

My girlfriends has this issue, but I fail to see how it can be a hardware issue since it seems to stop upon reboot at least (yet to try it just sleeping and waking it).
Will keep an eye on it and worst case RMA after a few days when their support is a bit quieter.

jtc42 said:
My girlfriends has this issue, but I fail to see how it can be a hardware issue since it seems to stop upon reboot at least (yet to try it just sleeping and waking it).
Will keep an eye on it and worst case RMA after a few days when their support is a bit quieter.
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I think I may just return it and purchase a new one from somewhere locally where I can just go down the block for a replacement if need be.

jtc42 said:
My girlfriends has this issue, but I fail to see how it can be a hardware issue since it seems to stop upon reboot at least (yet to try it just sleeping and waking it).
Will keep an eye on it and worst case RMA after a few days when their support is a bit quieter.
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Click to collapse
Reboots aren't stressing the hardware too much, at least not the GPU. If the GPU is overheating and heating up the digitizer or something else, it can be cool enough to work when the reboot is complete. Just a theory...

plympton said:
Reboots aren't stressing the hardware too much, at least not the GPU. If the GPU is overheating and heating up the digitizer or something else, it can be cool enough to work when the reboot is complete. Just a theory...
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Turns out putting it to sleep and waking it also fixes it. Really not sure now if it's hardware.

I did not have this issue start until yesterday and have been using my I/O Nexus since the event.. I feel like its something to do with flashing Roms that somehow changes the way the digitizer responds to touch.. Maybe a calibration issue of some sort.. Just an idea.
Sent from Gift from Google at the I/O... Nexus 7 using xda premium

pumacat311 said:
I did not have this issue start until yesterday and have been using my I/O Nexus since the event.. I feel like its something to do with flashing Roms that somehow changes the way the digitizer responds to touch.. Maybe a calibration issue of some sort.. Just an idea.
Sent from Gift from Google at the I/O... Nexus 7 using xda premium
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Click to collapse
My GF hasn't installed any ROMs, however she did install the 4.1.1 update. It stinks of software issue. What does pressing the sleep button actually do?

Screen flexes and creeks... wth?

Forgive me if this belongs in q&a, couldn't decide where to put it lol. Anyways, my n7s screen slightly flexes and creeks. Anyone else have this problem? It kinda worries me cuz my brothers doesn't at all...
Sent from my SAMSUNG-SGH-I727 using xda app-developers app

If it bothers you return it....I don't have that issue but my screen has a spot on the glass where the coating seems to be worn off. Only visible when in bright light. If you can live with it keep, it if not return it.

spitfire2425 said:
Forgive me if this belongs in q&a, couldn't decide where to put it lol. Anyways, my n7s screen slightly flexes and creeks. Anyone else have this problem? It kinda worries me cuz my brothers doesn't at all...
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
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Click to collapse
Yeah, I have that problem, and I've seen a few others with that problem as well. Doesn't effect it at all IMO, but it does bring down that "quality feel" a bit. Especially when you "tap" in the center of the screen where it is "bowed", feels/sounds a bit hollow. I think there are some things you can do to fix it. One of such fixes that I had read included the use of super glue. Seems a bit much, I'd suggest using that warranty or hit up ASUS for a replacement. Maybe send it in so they can fix it professionally. I mean, if THEY can't fix it correctly, then it needs to be replaced. I'm waiting until the last week of my warranty, then trading it for a new one. Hopefully it won't be a refurb

I'll call them tomorrow and see what they say.
Sent from my SAMSUNG-SGH-I727 using xda app-developers app

Should I trade it back in?

Got a small gap. Not really noticeableuntil compared with opposite side. If it stays like that I won't be bothered but what are the odds it could come further apart? Should I just be cautious and exchange it for a new one? Like I said. It doesn't bother me as I'll
Pretty much always have a case on it. But what are the chances it could get worse?
Sent from my HTCONE using xda app-developers app

youkosnake said:
Got a small gap. Not really noticeableuntil compared with opposite side. If it stays like that I won't be bothered but what are the odds it could come further apart? Should I just be cautious and exchange it for a new one? Like I said. It doesn't bother me as I'll
Pretty much always have a case on it. But what are the chances it could get worse?
Sent from my HTCONE using xda app-developers app
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Click to collapse
Top or bottom? I just went into the sprint store and picked one up outright. Smallest of gaps across the top, none on the bottom. Doesn't even really flex if you push on it. Still undecided on a swap or not. I guess I'd like to see one without the gap before going that route as the display model was the same.

regalpimpin said:
Top or bottom? I just went into the sprint store and picked one up outright. Smallest of gaps across the top, none on the bottom. Doesn't even really flex if you push on it. Still undecided on a swap or not. I guess I'd like to see one without the gap before going that route as the display model was the same.
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Click to collapse
The same as yours. Just the trendiest gap across the top. You can noticeably push it back in though. I just don't want it to get worse.
Sent from my HTCONE using xda app-developers app

Yeah.. I saw some pictures with no gap now, so I'm going to go swap it out. They had like 30-40 of them sitting there. Shouldn't be an issue. It probably won't really get any worse, but the fact that theres some with no gap.. I just can't deal with it. lol

Think unlocking the bootloader would cause an issue with 14 day swap?
Sent from my HTCONE using xda app-developers app

I've never had them check at the sprint store.. Not to say they couldn't. But I don't see a problem with it. Not like unlocking ever caused a hardware issue.

youkosnake said:
Think unlocking the bootloader would cause an issue with 14 day swap?
Sent from my HTCONE using xda app-developers app
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Click to collapse
Technically yes but they never check
Sent from my HTCONE

Aaand it's broken

Yes that's right my less than 24 hour old one is broken. There is a hairline crack that runs from home button to heaphone jack. By the home button there is another small crack too.
The phone was not dopped at all and has been in otterbox commuter, and pretty bc much in my hands all day. I was holding the phone and all of the sudden it cracked. I'm really just at a loss for words and dumbfounded at how this happened.
Sent from my HT****CONE using xda developers app

Someone maybe got a hold of your phone and dropped it then put it back?
Sent from my Evo 3D CDMA using xda app-developers app

Just holding it and it cracked? Suuuuure.
Inb4getouttaheresamsung
Sent from my HTCONE using xda app-developers app

Wouldn't want to shake your hand sounds like you have a mean death grip
Sent from my HTCONE

I hope you have insurance.
Sent from my HTC ONE using xda app-developers app

If you purchased with a credit card such as discovercard, you may be covered by some sort of accidental damage protection.

Pics or it didnt happen...
Sent from my T.A.R.D.I.S

I understand it sounds ridiculous, I ran a phone store for many years and heard stories and saw things I wish I didn't. One guy hands me his phone said it doesn't work, I asked if it got wet and he tells me that his cow ate it and then threw it back up again. We go through a lot of purell. I've never had someone tell me it just broke while holding it and trying to take a screen shot, but that's what happened.
I love the phone, it was running without hiccups all day. I don't want a different phone, but I don't want to be looking at a long road of replacements either and I think most of us can agree on that, so I had to share my experience.
Sent from my HTCONE using xda app-developers app

gsxrdennis25 said:
I understand it sounds ridiculous, I ran a phone store for many years and heard stories and saw things I wish I didn't. One guy hands me his phone said it doesn't work, I asked if it got wet and he tells me that his cow ate it and then threw it back up again. We go through a lot of purell. I've never had someone tell me it just broke while holding it and trying to take a screen shot, but that's what happened.
I love the phone, it was running without hiccups all day. I don't want a different phone, but I don't want to be looking at a long road of replacements either and I think most of us can agree on that, so I had to share my experience.
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
Lmao.... But teacher... My cow ate it!
Sent from my T.A.R.D.I.S

motoelliot said:
Pics or it didnt happen...
Sent from my T.A.R.D.I.S
Click to expand...
Click to collapse
When I get to work tomorrow I will post
Sent from my HTCONE using xda app-developers app

There is the defect, and this is turning into quite the process to have replaced
Sent from my HTCONE using xda app-developers app

gsxrdennis25 said:
There is the defect, and this is turning into quite the process to have replaced
Sent from my HTCONE using xda app-developers app
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Click to collapse
The way the crack is so hairline and straight it does seem believable some freak pressure point could have caused this. I have a good feeling we won't be seeing any more of these stories though =P

D3luSi0n4L said:
The way the crack is so hairline and straight it does seem believable some freak pressure point could have caused this. I have a good feeling we won't be seeing any more of these stories though =P
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Click to collapse
I'm pretty sure it was from pressing the home button, I was having some of the issues with the home and back not working properly. If you are having those issues too I would try to get and exchange while you can, hopefully this is just a freak accident.
Sent from my HTCONE using xda app-developers app

gsxrdennis25 said:
There is the defect, and this is turning into quite the process to have replaced
Sent from my HTCONE using xda app-developers app
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Click to collapse
That's not a crack in the screen. It looks like a line of pixels went out. Who's replacing it for you? Sprint? Walk into a store and tell them this happened out of nowhere. If you're still within 14 days, they have to replace it.

Sent from my HTCONE using xda app-developers app

eXplicit815 said:
That's not a crack in the screen. It looks like a line of pixels went out. Who's replacing it for you? Sprint? Walk into a store and tell them this happened out of nowhere. If you're still within 14 days, they have to replace it.
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Click to collapse
It is the internal LCD that is broken, not the outer glass. Sprint is giving me a fight but they will replace it, just sucks waiting and getting the run around. The more I use the phone the worse it's getting.
Sent from my HTCONE using xda app-developers app

gsxrdennis25 said:
It is the internal LCD that is broken, not the outer glass. Sprint is giving me a fight but they will replace it, just sucks waiting and getting the run around. The more I use the phone the worse it's getting.
Sent from my HTCONE using xda app-developers app
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Click to collapse
From the picks it doesn't look physically broken at all, it looks like, what someone else said, like a strip of pixels died. So, that could be a bad flex cable or a screen defect. maybe the otterbox was warping the phone? was it a snug fit?

I hate to be that guy, but I'll be the second story of "my screen actually did break and I have no idea how".
I will admit, the phone did take a drop off a couch on to tile; but no screen damage was done, just a slight scuff on the landing zone. That was 2 days ago.
Yesterday i'm out with some friends, doing some gardening at his place, and I pull out my phone and there's a hairline crack from the volume buttons to the home button, I'll update with a picture when I find my camera. And now today, when i woke up, I was using my phone and noticed some stuck pixles on the middle top of the screen. I bought the phone on the third and I'm not sure if this kind of thing should be covered or not; if it's even worht calling or going into sprint?
EDIT: LINK TO ALBUM HERE
I couldn't get the pixle since they are so damn small and i don't have a macro lens for the camera.
I don't even know how it could have happend while it was in my pocket or from the fall(last picture) since it wasn't broken at all that day.
I reveretd to stock rom without SU but we cannot removed the tamper markings if i contact sprint what do i do about that?

I am going to agree and say that is a pixel issue. Glass does not crack like that or a LCD screen unless it is intentionally scored.

felacio said:
From the picks it doesn't look physically broken at all, it looks like, what someone else said, like a strip of pixels died. So, that could be a bad flex cable or a screen defect. maybe the otterbox was warping the phone? was it a snug fit?
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Click to collapse
this is what I was going to say... I wonder if the case put some kind of pressure on the phone that damaged it or messed with the ribbon cable? or just bad QC

Sprint tech dicking me around

Brought my phone in for the dreaded purple hue in low light camera situations. Left it there and went to do some errands while they inspected it. Long story short I go back and he claims that corrosion in the headphone jack caused it. Then says he fixed it by blowing air in there and factory resetting it (I had run the ruu prior to bringing it in.) I grab the phone and go into camera and hold my hand up to the lens and bam still there. He then says "oh. That was the problem with the camera?" To which I responded with yes. And confirms that his claim of supposed corrosion is not the cause.
My question is this: did this tech flag the phone as internally damaged on my account and now I'm f'd and have to pay deductible for an obvious warranty issue or should I definitely take it to a different store?
Thanks

He could have flagged it but the flag is only good for 30 days if he did flag it. The system they use is called eticket. Without know the ticket number it would be very difficult for us to look past 30 days. So if you want it replaced them have the same store do it since they know what they did. If you don't want to deal with their dumbasses again then wait 30 days and go to another store. If you are still having issues then don't go to corporate stores. From my experience your chances of getting a complete **** are a lot higher at corporate locations.
Sent from my HTCONE using XDA Premium 4 mobile app

He could not have used eticket if it had corrosion. If it had corrosion, he would have told you to go through asurion because of water damage. He probably didn't even put a ticket through. Call CS and see if there's any notes.
via sexy phONE.

tsdeaton said:
He could have flagged it but the flag is only good for 30 days if he did flag it. The system they use is called eticket. Without know the ticket number it would be very difficult for us to look past 30 days. So if you want it replaced them have the same store do it since they know what they did. If you don't want to deal with their dumbasses again then wait 30 days and go to another store. If you are still having issues then don't go to corporate stores. From my experience your chances of getting a complete **** are a lot higher at corporate locations.
Sent from my HTCONE using XDA Premium 4 mobile app
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Click to collapse
Went to a different store today after work. Replaced phone. Same issue on new one so they are ordering another. Crossing fingers that one is good. They told me its software. Yeah OK.

I've gone through 7 HTC ones. And every single one of them had the camera blue/purple tent during low light situations. I just deal with it. I dont think I've ever seen a one not give that effect..
Sent from my HTCONE using XDA Premium 4 mobile app

tsdeaton said:
I've gone through 7 HTC ones. And every single one of them had the camera blue/purple tent during low light situations. I just deal with it. I dont think I've ever seen a one not give that effect..
Sent from my HTCONE using XDA Premium 4 mobile app
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Click to collapse
The red display model at my local store did not have this problem. It was .2 version of software though.
Sent from my HTCONE using Tapatalk 4

akrod2as said:
The red display model at my local store did not have this problem. It was .2 version of software though.
Sent from my HTCONE using Tapatalk 4
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Haha interesting. I have the red model but haven't tested out the cam yet. Just traded it in the other day so it would match the HTC flip cover. I don't have the purple/blue effect anymore wow this is the first I've seen
Sent from my HTCONE using XDA Premium 4 mobile app

tsdeaton said:
I've gone through 7 HTC ones. And every single one of them had the camera blue/purple tent during low light situations. I just deal with it. I dont think I've ever seen a one not give that effect..
Sent from my HTCONE using XDA Premium 4 mobile app
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Click to collapse
Dang, you're One unlucky person. Pun intended. In all seriousness the tint on my HTC One is only around the edges. When it is practically pitch black it will cover the whole screen. So, there re some good ones out there.

tsdeaton said:
Haha interesting. I have the red model but haven't tested out the cam yet. Just traded it in the other day so it would match the HTC flip cover. I don't have the purple/blue effect anymore wow this is the first I've seen
Sent from my HTCONE using XDA Premium 4 mobile app
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How did you go about trading it in?

When the red one came out HTC championship website was giving them away for people that wanted to trade in their current phone. My coworker had a gs3. They gave full trade value. She didn't want the red one but got it for me. I gave her my black One.
Sent from my HTCONE using XDA Premium 4 mobile app

tsdeaton said:
I've gone through 7 HTC ones. And every single one of them had the camera blue/purple tent during low light situations. I just deal with it. I dont think I've ever seen a one not give that effect..
Sent from my HTCONE using XDA Premium 4 mobile app
Click to expand...
Click to collapse
My first One didn't have the tint, but something got behind the lens and ruined every picture. It took Sprint 6 hours to determine that it in fact wasn't a scratch on the lens. My refurbished One has the tint but I don't really give a ****. Low light pictures on a smartphone typically ain't gonna be good anyway.

Well damn this thread is totally misleading based on the title ....geez ..
Haha Naw but yeah mine has that bloody low light issue but I made my peace ...if I can put up with the first evo camera ,I can put up with this anyday ..so ..bring it on HTC ..BRINGITON!!!
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