Aaand it's broken - Sprint HTC One (M7)

Yes that's right my less than 24 hour old one is broken. There is a hairline crack that runs from home button to heaphone jack. By the home button there is another small crack too.
The phone was not dopped at all and has been in otterbox commuter, and pretty bc much in my hands all day. I was holding the phone and all of the sudden it cracked. I'm really just at a loss for words and dumbfounded at how this happened.
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Someone maybe got a hold of your phone and dropped it then put it back?
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Just holding it and it cracked? Suuuuure.
Inb4getouttaheresamsung
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Wouldn't want to shake your hand sounds like you have a mean death grip
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I hope you have insurance.
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If you purchased with a credit card such as discovercard, you may be covered by some sort of accidental damage protection.

Pics or it didnt happen...
Sent from my T.A.R.D.I.S

I understand it sounds ridiculous, I ran a phone store for many years and heard stories and saw things I wish I didn't. One guy hands me his phone said it doesn't work, I asked if it got wet and he tells me that his cow ate it and then threw it back up again. We go through a lot of purell. I've never had someone tell me it just broke while holding it and trying to take a screen shot, but that's what happened.
I love the phone, it was running without hiccups all day. I don't want a different phone, but I don't want to be looking at a long road of replacements either and I think most of us can agree on that, so I had to share my experience.
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gsxrdennis25 said:
I understand it sounds ridiculous, I ran a phone store for many years and heard stories and saw things I wish I didn't. One guy hands me his phone said it doesn't work, I asked if it got wet and he tells me that his cow ate it and then threw it back up again. We go through a lot of purell. I've never had someone tell me it just broke while holding it and trying to take a screen shot, but that's what happened.
I love the phone, it was running without hiccups all day. I don't want a different phone, but I don't want to be looking at a long road of replacements either and I think most of us can agree on that, so I had to share my experience.
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Click to expand...
Click to collapse
Lmao.... But teacher... My cow ate it!
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motoelliot said:
Pics or it didnt happen...
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Click to expand...
Click to collapse
When I get to work tomorrow I will post
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There is the defect, and this is turning into quite the process to have replaced
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gsxrdennis25 said:
There is the defect, and this is turning into quite the process to have replaced
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Click to expand...
Click to collapse
The way the crack is so hairline and straight it does seem believable some freak pressure point could have caused this. I have a good feeling we won't be seeing any more of these stories though =P

D3luSi0n4L said:
The way the crack is so hairline and straight it does seem believable some freak pressure point could have caused this. I have a good feeling we won't be seeing any more of these stories though =P
Click to expand...
Click to collapse
I'm pretty sure it was from pressing the home button, I was having some of the issues with the home and back not working properly. If you are having those issues too I would try to get and exchange while you can, hopefully this is just a freak accident.
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gsxrdennis25 said:
There is the defect, and this is turning into quite the process to have replaced
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Click to expand...
Click to collapse
That's not a crack in the screen. It looks like a line of pixels went out. Who's replacing it for you? Sprint? Walk into a store and tell them this happened out of nowhere. If you're still within 14 days, they have to replace it.

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eXplicit815 said:
That's not a crack in the screen. It looks like a line of pixels went out. Who's replacing it for you? Sprint? Walk into a store and tell them this happened out of nowhere. If you're still within 14 days, they have to replace it.
Click to expand...
Click to collapse
It is the internal LCD that is broken, not the outer glass. Sprint is giving me a fight but they will replace it, just sucks waiting and getting the run around. The more I use the phone the worse it's getting.
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gsxrdennis25 said:
It is the internal LCD that is broken, not the outer glass. Sprint is giving me a fight but they will replace it, just sucks waiting and getting the run around. The more I use the phone the worse it's getting.
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Click to expand...
Click to collapse
From the picks it doesn't look physically broken at all, it looks like, what someone else said, like a strip of pixels died. So, that could be a bad flex cable or a screen defect. maybe the otterbox was warping the phone? was it a snug fit?

I hate to be that guy, but I'll be the second story of "my screen actually did break and I have no idea how".
I will admit, the phone did take a drop off a couch on to tile; but no screen damage was done, just a slight scuff on the landing zone. That was 2 days ago.
Yesterday i'm out with some friends, doing some gardening at his place, and I pull out my phone and there's a hairline crack from the volume buttons to the home button, I'll update with a picture when I find my camera. And now today, when i woke up, I was using my phone and noticed some stuck pixles on the middle top of the screen. I bought the phone on the third and I'm not sure if this kind of thing should be covered or not; if it's even worht calling or going into sprint?
EDIT: LINK TO ALBUM HERE
I couldn't get the pixle since they are so damn small and i don't have a macro lens for the camera.
I don't even know how it could have happend while it was in my pocket or from the fall(last picture) since it wasn't broken at all that day.
I reveretd to stock rom without SU but we cannot removed the tamper markings if i contact sprint what do i do about that?

I am going to agree and say that is a pixel issue. Glass does not crack like that or a LCD screen unless it is intentionally scored.

felacio said:
From the picks it doesn't look physically broken at all, it looks like, what someone else said, like a strip of pixels died. So, that could be a bad flex cable or a screen defect. maybe the otterbox was warping the phone? was it a snug fit?
Click to expand...
Click to collapse
this is what I was going to say... I wonder if the case put some kind of pressure on the phone that damaged it or messed with the ribbon cable? or just bad QC

Related

Screen flexes and creeks... wth?

Forgive me if this belongs in q&a, couldn't decide where to put it lol. Anyways, my n7s screen slightly flexes and creeks. Anyone else have this problem? It kinda worries me cuz my brothers doesn't at all...
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If it bothers you return it....I don't have that issue but my screen has a spot on the glass where the coating seems to be worn off. Only visible when in bright light. If you can live with it keep, it if not return it.
spitfire2425 said:
Forgive me if this belongs in q&a, couldn't decide where to put it lol. Anyways, my n7s screen slightly flexes and creeks. Anyone else have this problem? It kinda worries me cuz my brothers doesn't at all...
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Click to expand...
Click to collapse
Yeah, I have that problem, and I've seen a few others with that problem as well. Doesn't effect it at all IMO, but it does bring down that "quality feel" a bit. Especially when you "tap" in the center of the screen where it is "bowed", feels/sounds a bit hollow. I think there are some things you can do to fix it. One of such fixes that I had read included the use of super glue. Seems a bit much, I'd suggest using that warranty or hit up ASUS for a replacement. Maybe send it in so they can fix it professionally. I mean, if THEY can't fix it correctly, then it needs to be replaced. I'm waiting until the last week of my warranty, then trading it for a new one. Hopefully it won't be a refurb
I'll call them tomorrow and see what they say.
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Should I trade it back in?

Got a small gap. Not really noticeableuntil compared with opposite side. If it stays like that I won't be bothered but what are the odds it could come further apart? Should I just be cautious and exchange it for a new one? Like I said. It doesn't bother me as I'll
Pretty much always have a case on it. But what are the chances it could get worse?
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youkosnake said:
Got a small gap. Not really noticeableuntil compared with opposite side. If it stays like that I won't be bothered but what are the odds it could come further apart? Should I just be cautious and exchange it for a new one? Like I said. It doesn't bother me as I'll
Pretty much always have a case on it. But what are the chances it could get worse?
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Click to expand...
Click to collapse
Top or bottom? I just went into the sprint store and picked one up outright. Smallest of gaps across the top, none on the bottom. Doesn't even really flex if you push on it. Still undecided on a swap or not. I guess I'd like to see one without the gap before going that route as the display model was the same.
regalpimpin said:
Top or bottom? I just went into the sprint store and picked one up outright. Smallest of gaps across the top, none on the bottom. Doesn't even really flex if you push on it. Still undecided on a swap or not. I guess I'd like to see one without the gap before going that route as the display model was the same.
Click to expand...
Click to collapse
The same as yours. Just the trendiest gap across the top. You can noticeably push it back in though. I just don't want it to get worse.
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Yeah.. I saw some pictures with no gap now, so I'm going to go swap it out. They had like 30-40 of them sitting there. Shouldn't be an issue. It probably won't really get any worse, but the fact that theres some with no gap.. I just can't deal with it. lol
Think unlocking the bootloader would cause an issue with 14 day swap?
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I've never had them check at the sprint store.. Not to say they couldn't. But I don't see a problem with it. Not like unlocking ever caused a hardware issue.
youkosnake said:
Think unlocking the bootloader would cause an issue with 14 day swap?
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Click to collapse
Technically yes but they never check
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My one has some annoying defects

I bought mine with the htc deal a few weekends ago. Ive had it for a while now, and there are two things i have noticed. The area of the back button bends ina littlw if i push on it, it will go in and bend a little and it is very disturbing to me.
On the bottom right of the screen, there is a small streak of light, probably from the home button or something, undwr the screen and it goes a good inch and a half in the screen, on an angle. I think it may have gotten bigger since I have had the phone.
Does anyone else have either of these problems, and what shod I do? I bought it at newegg wireless, not the official sprint store.
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Pictures?
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grandboy3000 said:
I bought mine with the htc deal a few weekends ago. Ive had it for a while now, and there are two things i have noticed. The area of the back button bends ina littlw if i push on it, it will go in and bend a little and it is very disturbing to me.
On the bottom right of the screen, there is a small streak of light, probably from the home button or something, undwr the screen and it goes a good inch and a half in the screen, on an angle. I think it may have gotten bigger since I have had the phone.
Does anyone else have either of these problems, and what shod I do? I bought it at newegg wireless, not the official sprint store.
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Click to expand...
Click to collapse
take it back, it's defective
Unfortunately i cant provide pictures because the back button thing is not really detectable in a picture, and neither is the white streak of light, i tried. But i bought mine at the newegg wireless store online and it was more than 14 days ago so is there any way of them replacing it?
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contact with HTC, say there's some hardware issues for your mobile phone,maybe they will provide a new one to replace it

HTC one durability

Welp broke the screen on my second phone now. Man if you drop these phones on the corner, the screen Is guaranteed to break. Anyone else have a similar experience? I do have a case on these phones by the way.
ive been lucky, dropped mine a few times and its still good, case is pretty beat up but rather it be beat up than the phone.
That sucks man! I guess I have a good case, I've dropped mine a bunch.....first few times I kinda freaked, now nothing happens, and I pick it up! Sorry for your loss.
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Dropped my phone off 3 stories and only got a minimal scuff above my volume rocker.. sorry man
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I've dropped mine a few times and not a single scratch or scuff ...I'm rockin a otterbox defender!
What case do you have?
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I'm using the Incipito Dual Shine Pro, 3 major drops on the corner and no damage to phone. 2 small cracks in the case though. Better the case then the phone I say. Sorry you weren't so lucky op.
Sent from my rooted & s-off'd HTC One, powered by Android Jelly Bean v4.3
I dropped my phone many times now and it has 2 dents in the housing and chips around the edge. Thanks to the HTC Flip Case
Morghan said:
Welp broke the screen on my second phone now. Man if you drop these phones on the corner, the screen Is guaranteed to break. Anyone else have a similar experience? I do have a case on these phones by the way.
Click to expand...
Click to collapse
...aren't you the guy who had chocolate melt into the phone speaker?
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Shattered the corner on mine that's it
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Rimmir said:
...aren't you the guy who had chocolate melt into the phone speaker?
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Click to expand...
Click to collapse
Lol I think I remember reading that but I can't remember the OP from that
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Morghan said:
Welp broke the screen on my second phone now. Man if you drop these phones on the corner, the screen Is guaranteed to break. Anyone else have a similar experience? I do have a case on these phones by the way.
Click to expand...
Click to collapse
actually no not at all.. dropped this guy many many times and have a couple chips in the metal but the screen is fine. Even the other day im running on a tredmill and flap my headphone wire with my arms as im running.. it fell on the belt i kicked it and it still was fine.
hahah
I have a Otterbox Commuter on mine, and it has seen the concrete floor at work several times without consequence. Invest in a better case.
I spilled bong water on mines and my girl scratched it a little with my keys over top speaker other than that no drop damage and trust it's seen it's fair share. #TOUGH
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Rimmir said:
...aren't you the guy who had chocolate melt into the phone speaker?
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Click to expand...
Click to collapse
Lol I can't believe anyone remembered that. Yeah that was me unfortunately.
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Morghan said:
Sorry for being absent from the thread. new phone and preparing for family vacation.
Lol I can't believe anyone remembered that. Yeah that was me unfortunately.
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Click to expand...
Click to collapse
I think it was your picture that made me remember
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I have had some serious drops before this and it was fine. It's weird that it ends up being the small drop on the corner that does it.
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Rimmir said:
I think it was your picture that made me remember
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Click to expand...
Click to collapse
Ahh yes I guess it's a pretty recognizable picture lol
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gutrrob said:
I've dropped mine a few times and not a single scratch or scuff ...I'm rockin a otterbox defender!
What case do you have?
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Click to expand...
Click to collapse
Cruzerlite XDA case. The thing has has protected my phone multiple times till the corner drop.
Sorry for blowing up the thread. Was busy getting my new phone set up and preparing for Christmas vacation. Just now got around to going through the thread
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Yea even a thin case around the phone will prevent this from happening - it will absorb a lot of impact since its a compressible material...
basically w/o a case if u drop it on the front corners it will likely crack the screen
This is because the impact is abosorbed by the metal- which will not compress, it will just push all the force down to the glass screen and crack it.. if they just had a little bit of rubber or plastic between the metal and the glass it would alleviate the impact enough so that the screen wont crack as easily.
I power slammed my phone and the screen broke. HTC makes crappy phones. I'm buying a iPhone
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Disgusted with Google customer service

So I know this has been discussed many times already but i am appalled at Google's customer "service". My nexus 5 has the rattle issue pretty bad and also the sim tray protrudes. I contacted Google regarding the issue and they responded by saying this is normal and we wont replace???? Anyone else had this problem?
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I think they've been told not to RMA the phones now for what is widely considered to be 'manufacturing differences'. Could be wrong, though
Just say it overheats and you're scared that it might hurt you.
Give it a bit before you do though because all chat logs are saved and they will know you're lying..
Sent from my Nexus 5 using XDA Premium 4 mobile app
yea posting here will help
CheesyNutz said:
yea posting here will help
Click to expand...
Click to collapse
I'm not looking for help? Just wondered if anyone had similar experiences
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snowwhite007 said:
I'm not looking for help? Just wondered if anyone had similar experiences
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Click to expand...
Click to collapse
I had a fantastic customer service experience when I RMA'd my phone. My micro USB chord would not stay in the phone and came out very easily. The service agent was courteous, professional and pleasant.
I think they've had too many people using the "button rattle" to just get a newer phone. Can't say as I blame them.
So you tried to report two non issues as a reasons to get an RMA and you were denied?
Glad to see Google reps doing their job properly.
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What do you mean that the sim tray protrudes? That it doesn't close fully and sticks out more than the power button? Or it sticks out less than that?
I'm glad they aren't RMA'ing for rattles. You will be hard pressed to find a smart phone that doesn't rattle. I think after the Nexus 4 debacle with so many people returning them, they changed their stance to stop a lot of frivolous returns. So many people try to abuse the system (and even a poster in this thread encouraged lying) that it makes it hard for people who might have legitimate problems.
Good.
Put your phone in a case. Both issues solved
Sent from my HammerHead
My buttons rattle.
Why would I RMA it?
So you're disgusted with google for not giving you a new phone when there's nothing wrong with your current phone? Is that what we're supposed to understand here?
K.
Stand by for threads complaining about google not doing rmas to get a red Nexus 5.
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My buttons rattle like crazy, but the phone works just fine. Why would RMA it?
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I just bought this phone but the Nexus logo on the back goes in a bit when I apply pressure. Is that normal?
iggie94 said:
I just bought this phone but the Nexus logo on the back goes in a bit when I apply pressure. Is that normal?
Click to expand...
Click to collapse
Yup. Mine does that, but only when I actually press on it. If you really don't like it, just take the back off and put some thin foam or something under the back.
aooga said:
Yup. Mine does that, but only when I actually press on it. If you really don't like it, just take the back off and put some thin foam or something under the back.
Click to expand...
Click to collapse
Thanks. I noticed the problem yesterday and it worried me a bit. I won't look too much into it. :good:
Mine rattled it bugged me so I opened the phone and fixed it. No issues since.
Jattro said:
What do you mean that the sim tray protrudes? That it doesn't close fully and sticks out more than the power button? Or it sticks out less than that?
Click to expand...
Click to collapse
I had this issue on my first device. It was out a bit, but no way near the power button. It wasn't flush thou. But I didn't RMA for this. I RMA for faulty LCD. Orange spot appeared on my screen.
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