I bought mine with the htc deal a few weekends ago. Ive had it for a while now, and there are two things i have noticed. The area of the back button bends ina littlw if i push on it, it will go in and bend a little and it is very disturbing to me.
On the bottom right of the screen, there is a small streak of light, probably from the home button or something, undwr the screen and it goes a good inch and a half in the screen, on an angle. I think it may have gotten bigger since I have had the phone.
Does anyone else have either of these problems, and what shod I do? I bought it at newegg wireless, not the official sprint store.
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Pictures?
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grandboy3000 said:
I bought mine with the htc deal a few weekends ago. Ive had it for a while now, and there are two things i have noticed. The area of the back button bends ina littlw if i push on it, it will go in and bend a little and it is very disturbing to me.
On the bottom right of the screen, there is a small streak of light, probably from the home button or something, undwr the screen and it goes a good inch and a half in the screen, on an angle. I think it may have gotten bigger since I have had the phone.
Does anyone else have either of these problems, and what shod I do? I bought it at newegg wireless, not the official sprint store.
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Click to expand...
Click to collapse
take it back, it's defective
Unfortunately i cant provide pictures because the back button thing is not really detectable in a picture, and neither is the white streak of light, i tried. But i bought mine at the newegg wireless store online and it was more than 14 days ago so is there any way of them replacing it?
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contact with HTC, say there's some hardware issues for your mobile phone,maybe they will provide a new one to replace it
Related
Yes that's right my less than 24 hour old one is broken. There is a hairline crack that runs from home button to heaphone jack. By the home button there is another small crack too.
The phone was not dopped at all and has been in otterbox commuter, and pretty bc much in my hands all day. I was holding the phone and all of the sudden it cracked. I'm really just at a loss for words and dumbfounded at how this happened.
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Someone maybe got a hold of your phone and dropped it then put it back?
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Just holding it and it cracked? Suuuuure.
Inb4getouttaheresamsung
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Wouldn't want to shake your hand sounds like you have a mean death grip
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I hope you have insurance.
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If you purchased with a credit card such as discovercard, you may be covered by some sort of accidental damage protection.
Pics or it didnt happen...
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I understand it sounds ridiculous, I ran a phone store for many years and heard stories and saw things I wish I didn't. One guy hands me his phone said it doesn't work, I asked if it got wet and he tells me that his cow ate it and then threw it back up again. We go through a lot of purell. I've never had someone tell me it just broke while holding it and trying to take a screen shot, but that's what happened.
I love the phone, it was running without hiccups all day. I don't want a different phone, but I don't want to be looking at a long road of replacements either and I think most of us can agree on that, so I had to share my experience.
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gsxrdennis25 said:
I understand it sounds ridiculous, I ran a phone store for many years and heard stories and saw things I wish I didn't. One guy hands me his phone said it doesn't work, I asked if it got wet and he tells me that his cow ate it and then threw it back up again. We go through a lot of purell. I've never had someone tell me it just broke while holding it and trying to take a screen shot, but that's what happened.
I love the phone, it was running without hiccups all day. I don't want a different phone, but I don't want to be looking at a long road of replacements either and I think most of us can agree on that, so I had to share my experience.
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Click to collapse
Lmao.... But teacher... My cow ate it!
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motoelliot said:
Pics or it didnt happen...
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Click to expand...
Click to collapse
When I get to work tomorrow I will post
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There is the defect, and this is turning into quite the process to have replaced
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gsxrdennis25 said:
There is the defect, and this is turning into quite the process to have replaced
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The way the crack is so hairline and straight it does seem believable some freak pressure point could have caused this. I have a good feeling we won't be seeing any more of these stories though =P
D3luSi0n4L said:
The way the crack is so hairline and straight it does seem believable some freak pressure point could have caused this. I have a good feeling we won't be seeing any more of these stories though =P
Click to expand...
Click to collapse
I'm pretty sure it was from pressing the home button, I was having some of the issues with the home and back not working properly. If you are having those issues too I would try to get and exchange while you can, hopefully this is just a freak accident.
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gsxrdennis25 said:
There is the defect, and this is turning into quite the process to have replaced
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That's not a crack in the screen. It looks like a line of pixels went out. Who's replacing it for you? Sprint? Walk into a store and tell them this happened out of nowhere. If you're still within 14 days, they have to replace it.
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eXplicit815 said:
That's not a crack in the screen. It looks like a line of pixels went out. Who's replacing it for you? Sprint? Walk into a store and tell them this happened out of nowhere. If you're still within 14 days, they have to replace it.
Click to expand...
Click to collapse
It is the internal LCD that is broken, not the outer glass. Sprint is giving me a fight but they will replace it, just sucks waiting and getting the run around. The more I use the phone the worse it's getting.
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gsxrdennis25 said:
It is the internal LCD that is broken, not the outer glass. Sprint is giving me a fight but they will replace it, just sucks waiting and getting the run around. The more I use the phone the worse it's getting.
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Click to collapse
From the picks it doesn't look physically broken at all, it looks like, what someone else said, like a strip of pixels died. So, that could be a bad flex cable or a screen defect. maybe the otterbox was warping the phone? was it a snug fit?
I hate to be that guy, but I'll be the second story of "my screen actually did break and I have no idea how".
I will admit, the phone did take a drop off a couch on to tile; but no screen damage was done, just a slight scuff on the landing zone. That was 2 days ago.
Yesterday i'm out with some friends, doing some gardening at his place, and I pull out my phone and there's a hairline crack from the volume buttons to the home button, I'll update with a picture when I find my camera. And now today, when i woke up, I was using my phone and noticed some stuck pixles on the middle top of the screen. I bought the phone on the third and I'm not sure if this kind of thing should be covered or not; if it's even worht calling or going into sprint?
EDIT: LINK TO ALBUM HERE
I couldn't get the pixle since they are so damn small and i don't have a macro lens for the camera.
I don't even know how it could have happend while it was in my pocket or from the fall(last picture) since it wasn't broken at all that day.
I reveretd to stock rom without SU but we cannot removed the tamper markings if i contact sprint what do i do about that?
I am going to agree and say that is a pixel issue. Glass does not crack like that or a LCD screen unless it is intentionally scored.
felacio said:
From the picks it doesn't look physically broken at all, it looks like, what someone else said, like a strip of pixels died. So, that could be a bad flex cable or a screen defect. maybe the otterbox was warping the phone? was it a snug fit?
Click to expand...
Click to collapse
this is what I was going to say... I wonder if the case put some kind of pressure on the phone that damaged it or messed with the ribbon cable? or just bad QC
Hey Guys,
I was just curious if anyone else happens to be experiencing this before I take my phone back into AT&T. When my phone is lying flat and I look across the screen I can see a strange light under the top left part of the screen. I cannot see said light when looking at the screen regularly, only when I look across the phone long ways. The screen has a black rim around the phone that causes you not to see it, so you would have to look at an angel.
I don't know what this light is, but my concern is that it would spread, which I'd rather get taken care of now rather than later if there is a defect in the screen.
Thanks,
RPelham
Bump. Can someone please look at their device and confirm whether this is the case for them? Thanks!
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is there a way you could take a pic?
I will try tonight.
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I have the tmo version but I don't see anything unusual.
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If anyone has this issue in the future, it was due to a large gap between the LCD3 screen and the gorilla glass. It caused me to see some of the backlight coming through the edge of the screen. Returned it to ATT today and got a phone which so far is completely flawless.
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Hey all, how are us?
So I just noticed that one side(the right side) of the power button is a little sunk in, surely it isn't an intended design thing, right? But then again I was wondering if anyone else has the same problem?
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kurby said:
Hey all, how are us?
So I just noticed that one side(the right side) of the power button is a little sunk in, surely it isn't an intended design thing, right? But then again I was wondering if anyone else has the same problem?
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Click to collapse
I dont own a one but planning to get one in the near future, i have however played with it in the shops and i can confirm that i saw a unit with this description. I honestly think it's a design issue.
Not all have it, seems a bit hit and miss. Mine does but I have had phones with great power buttons.
Ugh, that's not good, I opened up a dispute on eBay over this button (I'm very fussy about button responsiveness), but if I get a refund and buy a new one with the same button then that's going to be a big waste of time. Do you reckon that it's just the first batches and if I actually order directly from HTC it should be better?
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Mine is clicky, I mean I hear the click when I press it. They probably fixed it on later batches since my phone is made in 23 april.
Yes! That's what I want, a clicky button, is it clicky like on all the width of it, mine's clicky on the left side, but not clicky at all on the right side ;/
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Mines slightly lower on the right but works fine
Mine is entirely even...no sloping.
kurby said:
Ugh, that's not good, I opened up a dispute on eBay over this button (I'm very fussy about button responsiveness), but if I get a refund and buy a new one with the same button then that's going to be a big waste of time. Do you reckon that it's just the first batches and if I actually order directly from HTC it should be better?
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Click to collapse
I got my One the week before official release in the UK and I can confirm there is no sloping on the button at all, nice and even.
EDIT: Mine has a build date of March 7th if thats any help
Wow well, mine's 8th of march, so it really doesn't matter when it was built I guess
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My phone also has the power button recessed on the right side of the button. Makes it hit and miss when trying to turn the phone on. I took it back to the shop but they dont see it the way we see it so they just laughed at me and told me to go away. Great CS :l
Oh god, I'm lucky that the eBay seller is not such a douchebag
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Thanks to you OCD bastards, I just notice my button is flatter on the right side than the left.
But let me get this straight, you guys actually try to return the phone for this reason? SMDH
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Returning a phone because the button is not level is insane. The button on mine doesn't look completely flat but it works perfectly with a nice satisfying click.
I returned my first one due to recessed pb. Actually it was almost flush with top and right side was sinking even more if that's possible.. . The replacement pb is less recessed and symmetrical if you are concerned about that..
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shook187 said:
Thanks to you OCD bastards, I just notice my button is flatter on the right side than the left.
But let me get this straight, you guys actually try to return the phone for this reason? SMDH
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Click to collapse
You are very welcome ^_^
I was really more concerned about it sinking even more inside, plus it's a premium handset, i do wan't it to be as perfect as possible
The right side of the power button on my phone is a bit lower than the left side. However, it is still clicky and responsive.
I don't really mind this as long as it is still responsive and clickable :laugh:
Brought my phone in for the dreaded purple hue in low light camera situations. Left it there and went to do some errands while they inspected it. Long story short I go back and he claims that corrosion in the headphone jack caused it. Then says he fixed it by blowing air in there and factory resetting it (I had run the ruu prior to bringing it in.) I grab the phone and go into camera and hold my hand up to the lens and bam still there. He then says "oh. That was the problem with the camera?" To which I responded with yes. And confirms that his claim of supposed corrosion is not the cause.
My question is this: did this tech flag the phone as internally damaged on my account and now I'm f'd and have to pay deductible for an obvious warranty issue or should I definitely take it to a different store?
Thanks
He could have flagged it but the flag is only good for 30 days if he did flag it. The system they use is called eticket. Without know the ticket number it would be very difficult for us to look past 30 days. So if you want it replaced them have the same store do it since they know what they did. If you don't want to deal with their dumbasses again then wait 30 days and go to another store. If you are still having issues then don't go to corporate stores. From my experience your chances of getting a complete **** are a lot higher at corporate locations.
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He could not have used eticket if it had corrosion. If it had corrosion, he would have told you to go through asurion because of water damage. He probably didn't even put a ticket through. Call CS and see if there's any notes.
via sexy phONE.
tsdeaton said:
He could have flagged it but the flag is only good for 30 days if he did flag it. The system they use is called eticket. Without know the ticket number it would be very difficult for us to look past 30 days. So if you want it replaced them have the same store do it since they know what they did. If you don't want to deal with their dumbasses again then wait 30 days and go to another store. If you are still having issues then don't go to corporate stores. From my experience your chances of getting a complete **** are a lot higher at corporate locations.
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Click to collapse
Went to a different store today after work. Replaced phone. Same issue on new one so they are ordering another. Crossing fingers that one is good. They told me its software. Yeah OK.
I've gone through 7 HTC ones. And every single one of them had the camera blue/purple tent during low light situations. I just deal with it. I dont think I've ever seen a one not give that effect..
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tsdeaton said:
I've gone through 7 HTC ones. And every single one of them had the camera blue/purple tent during low light situations. I just deal with it. I dont think I've ever seen a one not give that effect..
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Click to collapse
The red display model at my local store did not have this problem. It was .2 version of software though.
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akrod2as said:
The red display model at my local store did not have this problem. It was .2 version of software though.
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Click to collapse
Haha interesting. I have the red model but haven't tested out the cam yet. Just traded it in the other day so it would match the HTC flip cover. I don't have the purple/blue effect anymore wow this is the first I've seen
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tsdeaton said:
I've gone through 7 HTC ones. And every single one of them had the camera blue/purple tent during low light situations. I just deal with it. I dont think I've ever seen a one not give that effect..
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Click to collapse
Dang, you're One unlucky person. Pun intended. In all seriousness the tint on my HTC One is only around the edges. When it is practically pitch black it will cover the whole screen. So, there re some good ones out there.
tsdeaton said:
Haha interesting. I have the red model but haven't tested out the cam yet. Just traded it in the other day so it would match the HTC flip cover. I don't have the purple/blue effect anymore wow this is the first I've seen
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Click to collapse
How did you go about trading it in?
When the red one came out HTC championship website was giving them away for people that wanted to trade in their current phone. My coworker had a gs3. They gave full trade value. She didn't want the red one but got it for me. I gave her my black One.
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tsdeaton said:
I've gone through 7 HTC ones. And every single one of them had the camera blue/purple tent during low light situations. I just deal with it. I dont think I've ever seen a one not give that effect..
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Click to expand...
Click to collapse
My first One didn't have the tint, but something got behind the lens and ruined every picture. It took Sprint 6 hours to determine that it in fact wasn't a scratch on the lens. My refurbished One has the tint but I don't really give a ****. Low light pictures on a smartphone typically ain't gonna be good anyway.
Well damn this thread is totally misleading based on the title ....geez ..
Haha Naw but yeah mine has that bloody low light issue but I made my peace ...if I can put up with the first evo camera ,I can put up with this anyday ..so ..bring it on HTC ..BRINGITON!!!
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So I know this has been discussed many times already but i am appalled at Google's customer "service". My nexus 5 has the rattle issue pretty bad and also the sim tray protrudes. I contacted Google regarding the issue and they responded by saying this is normal and we wont replace???? Anyone else had this problem?
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I think they've been told not to RMA the phones now for what is widely considered to be 'manufacturing differences'. Could be wrong, though
Just say it overheats and you're scared that it might hurt you.
Give it a bit before you do though because all chat logs are saved and they will know you're lying..
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yea posting here will help
CheesyNutz said:
yea posting here will help
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Click to collapse
I'm not looking for help? Just wondered if anyone had similar experiences
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snowwhite007 said:
I'm not looking for help? Just wondered if anyone had similar experiences
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Click to collapse
I had a fantastic customer service experience when I RMA'd my phone. My micro USB chord would not stay in the phone and came out very easily. The service agent was courteous, professional and pleasant.
I think they've had too many people using the "button rattle" to just get a newer phone. Can't say as I blame them.
So you tried to report two non issues as a reasons to get an RMA and you were denied?
Glad to see Google reps doing their job properly.
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What do you mean that the sim tray protrudes? That it doesn't close fully and sticks out more than the power button? Or it sticks out less than that?
I'm glad they aren't RMA'ing for rattles. You will be hard pressed to find a smart phone that doesn't rattle. I think after the Nexus 4 debacle with so many people returning them, they changed their stance to stop a lot of frivolous returns. So many people try to abuse the system (and even a poster in this thread encouraged lying) that it makes it hard for people who might have legitimate problems.
Good.
Put your phone in a case. Both issues solved
Sent from my HammerHead
My buttons rattle.
Why would I RMA it?
So you're disgusted with google for not giving you a new phone when there's nothing wrong with your current phone? Is that what we're supposed to understand here?
K.
Stand by for threads complaining about google not doing rmas to get a red Nexus 5.
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My buttons rattle like crazy, but the phone works just fine. Why would RMA it?
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I just bought this phone but the Nexus logo on the back goes in a bit when I apply pressure. Is that normal?
iggie94 said:
I just bought this phone but the Nexus logo on the back goes in a bit when I apply pressure. Is that normal?
Click to expand...
Click to collapse
Yup. Mine does that, but only when I actually press on it. If you really don't like it, just take the back off and put some thin foam or something under the back.
aooga said:
Yup. Mine does that, but only when I actually press on it. If you really don't like it, just take the back off and put some thin foam or something under the back.
Click to expand...
Click to collapse
Thanks. I noticed the problem yesterday and it worried me a bit. I won't look too much into it. :good:
Mine rattled it bugged me so I opened the phone and fixed it. No issues since.
Jattro said:
What do you mean that the sim tray protrudes? That it doesn't close fully and sticks out more than the power button? Or it sticks out less than that?
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Click to collapse
I had this issue on my first device. It was out a bit, but no way near the power button. It wasn't flush thou. But I didn't RMA for this. I RMA for faulty LCD. Orange spot appeared on my screen.
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