After having my HTC One for 2 weeks I encountered a problem with charging my phone. So arranged a HTC repair. Packaged the phone with ALOT of bubblewrap and boxes. Phone took quite awhile to be repaired and sent back (15 days). After receiving phone back I noticed the HTC repair centre had damaged my phone had scratches and dings around camera speaker grilles and Usb port area. Plus my Bluetooth has not worked properly since disconnects from connected devices, won't auto connect or if I try manual connect my phone crashes. I have pushed so hard for a resolution to this but they are useless and after a month they have send they will repair my phone but really I expected a lot more apologies and new phone. What other great experiences have people had? Thanks
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I don't have much to add but what charging problem did you encounter? Also why didn't you just return the phone were you purchased it? Most stores give you 30 days to return the phone if you have any issues. And my last question is exactly what does the title of this thread intends to say?
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From my experience and most I've heard the title is obvious for that. I bought the phone brand new 2nd hand so was not in my name etc. And Usb port was faulty and would take ages to charge would put phone on charge at night wake up in morning and it would reach about 80% max
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nathlynn22 said:
From my experience and most I've heard the title is obvious for that. I bought the phone brand new 2nd hand so was not in my name etc. And Usb port was faulty and would take ages to charge would put phone on charge at night wake up in morning and it would reach about 80% max
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Just a note I had a similar issue and it turned out to be a faulty charging cable and the phone was actually working perfectly fine.
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I bought four HTC cables on eBay orginal ones. All the same but they sorted the problem. Only reason I had so many problems with them is because they damaged my new phone mate
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Sorted now they gave me a new htc one promised to send back my phone with new front but didn't so complained and gave me a new phone. Thanks
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Related
Hi I don't know anyone have same problem like me.I just got new HD 7 from tmobile and I have a issues phone getting hot after whatever talking on the phone or play phone five -ten minutes . You guys have same issues?!!if not I need to call tmobile to change new one.
(forgot to say the getting hot part r on The bottom of the back of the phone)
Its just the CPU its Not a defect this is how all of the hd7's are and how most 1ghz or higher phones are In fact the iPhone 4's cpu is underclocked to minimize the heat
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is there any instance or any reported case where in the hd7's cpu overheated? or melted/toast/fried the cpu and some of the phones components?
If it overheats it shuts off and cant be turned on until it cools
a500lbmidgit said:
If it overheats it shuts off and cant be turned on until it cools
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thanks for reply but my question is this normal??! is it happen to all hd7? if not I need to call tmobile and get the new one.
Don't worry about it unless it reboots or you can't even touch it due to the heat. HTC stated on their official help site that the HD7 will get warm under heavy usage. I believe the problem was also present on the HD2 due to HTC's lack of a more efficient cooling process.
Same thing happens to my hd7 its rebooted a couple of times
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If it reboots, you might want to get a replacement.
DroidFreek said:
Same thing happens to my hd7 its rebooted a couple of times
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enoch861 said:
If it reboots, you might want to get a replacement.
Never got any insurance though
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You don't need one.
If you have t mobile, just call them and explain that the phone is frustrating you. They'll send you a replacement
DroidFreek said:
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It's that's easy
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Yup!
Worst they can say is no. but I bet you big money they'll send you a new phone
DroidFreek said:
It's that's easy
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Mine just went went hot after 15 min use geochaching and fried my sim - had to get a replacement
Hi, im having exactly the same problem as you. After i did re-flashing to custom rom(deep shining), i left my phone charging at night(usb charging) until morning. My phone started to heat, not on battery side, it is at the bottom side.
The effect was heating all the time with battery 100% full charged will gone within 15minutes. I try all the way by reflashing diff. kind of custom ROM. But now i have original SPL with legit Mango. Still not changing anything.
Those symptoms are really come from processor problem?
Got my new one replacement from 3 yesterday and most of the handset is perfect
I can see a little defection on the plastic between the glass and the body but my wife says she cant see it , but I know its there so it will bug me
however ive just been checking light bleed and my screen at the top isn't fully sealed
Do I reject the handset and get another replacement ?
Get that **** replaced, you have 2 years to live with that phone, and it doesn't cost you anything to get it replaced.
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Jme369 said:
Get that **** replaced, you have 2 years to live with that phone, and it doesn't cost you anything to get it replaced.
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Just speaking to 3 ... they can replace again - my thoughts entirely .... should be perfect but it isn't
annoying thing the fault I had before is not apparent on this handset grrrrr
Am also with three, received my second handset yesterday and have a third one coming Monday, which they assure me will be inspected before it leaves them.
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Jme369 said:
Am also with three, received my second handset yesterday and have a third one coming Monday, which they assure me will be inspected before it leaves them.
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third handset en route to me also will be with me on Tuesday .. not good is it if this third handset has faults
im swapping to the s4 which pains me
hopefully the 3rd handset will come from the new batch - what was the fault with yours ?
fingers x for you - let me know how you go on
Can you guys post the first half of your serial numbers to check what batch these replacements are coming from?
They also said that I can keep getting the phone replaced if it's faulty as long as next time I don't connect the phone to wifi/the network next time, as it's still 'new' in their books if you do that.
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---------- Post added at 10:08 AM ---------- Previous post was at 10:06 AM ----------
First had hissing behind the audio, this one has gaps/overhangs, as well as the audio issue. Serial is HT33JW, so 18th of march in Taiwan.
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giorgoxxi said:
Can you guys post the first half of your serial numbers to check what batch these replacements are coming from?
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HT338W what ever that means
3 cant stop you connecting to the internet , if a handset is faulty its faulty - what happens if you connect it and then find
the microphone doesn't work ?
You're right, they still have to replace it of course, but they're easier to deal with if you don't connect it to stuff. Personally I don't have problems with them replacing it but others have had issues with them giving them more than 1 replacement.
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Jme369 said:
You're right, they still have to replace it of course, but they're easier to deal with if you don't connect it to stuff. Personally I don't have problems with them replacing it but others have had issues with them giving them more than 1 replacement.
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Ill completely check my handset then before connecting
I usually buy unlocked handsets but as said have always been with 3
this is the first handset from 3 for some time - bit unusual 3 faulty handsets
I was being picky with the small issue with the plastic round the glass but wont put up with glaring light from the top !
If my serial is HT338W (which was the same as my first handset)
which batch does it come from ?
Is it the same as yours ?
That's the 8th of march I think, same factory. Could you check the audio if you have time please? Connect some headphones, turn the volume down to the lowest on a quiet song, is there any background noise, a hissing noise?
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The batch from 8th of March from either factory (HT or FA) seems to be the one causing problems. I am due a replacement, hope I get a later batch. If the serial number is printed on the box, I will check first before unwrapping the replacement.
Jme369 said:
That's the 8th of march I think, same factory. Could you check the audio if you have time please? Connect some headphones, turn the volume down to the lowest on a quiet song, is there any background noise, a hissing noise?
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course ill have a look for you when I come home
if my next one is the same start of serial its going back without even opening it
I think in the countries where HTC One has already released, getting a replacement doesn't necessarily mean that you'll get a good one because you are getting from same batches again.
I'm hoping us getting a month late will help about those kinda problems.
Just spoke to 3 to ask them to check the handset before it is dispatched they advised they can't open the box
I asked them to check the serial number again they can't do this
Pot luck also 3 handsets is max if next one is faulty they well have to collect the handset asks check it before any more replacements
Fingers x next one is fine or I'll be less than impressed
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Weird thing about the handset I've got at moment till I get my 3rd replacement the heat is a lot higher .. I've been surfing for a bit and it's hot to touch didn't notice that on my first weird
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How strange, any new apps? If the third phone is no good I think I'll wait for the s4, which would be a real shame.
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None that I can think of it's cooled down again
Not sure how it goes when I've took out a new 3 contact and paid my old off can I don't delay my contact if the handset isn't for for purpose ?
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If you don't connect the phone to either their network or wifi then you have a 14 day cooling off period, when you can cancel your contract. Not sure how it works with paying off your old one. They offered me different handsets over the phone, they might try to charge a couple of quid extra for the s4 but I doubt it will be a problem
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Alas I'm over 14,days and connected my first handset to the network so I'm stuck with contact which isn't a problem as I make good use of the internet and get good coverage with them (I took me contact our and paid my old one of)
Would have to use not fit for purpose but I'm hoping the 3rd is ok
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I have the HTC one and have such problems.
Build quality just sucks.
Screen sucks because there is a scratsh in it now I had the optimus black with no gorrila glass with no scratches :/ .
Sometimes I send a sms and I send 1 sms.
But the person I sms to said he had it 2 or 3 times .
Input of charging sucks almost broken :/ .
Idunno why but I never lat him fall or anything else I really take care of it.
And already 2 times he didnot charge :/ .
So if I'm lucky I'm gonna change it to a sgs4 or what do you people think about it?
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Btw And sometimes my mobile network doesnot work
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That's a super bad luck you're having. I never experience any problem stated by you (yet). Get a replacement.
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Idunno I'm thinking maybe the sgs4 or not
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Since now my mobile network doesnot work at all did a hard reset but Nothing :/
My battery life is now so bad my phone is almost dead and I didnot do anyrhing special I can do it with the phone 15 hours but now not almost 5 :/
Idunno what happend.
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MrKudinGTO said:
That's a super bad luck you're having. I never experience any problem stated by you (yet). Get a replacement.
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The problem is I'm on vacation and I'm mid august at home again :/
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androidjel said:
The problem is I'm on vacation and I'm mid august at home again :/
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I`am super happy with the One running ARHD 12.1 and stock kernel. Ruuning smoothly and fast, good batterylife and great radio reception. Maybe you have a somehow faulty device.
I think he's just trying to stir up trouble, as it would be extremely unlikely for all of these things to happen, no way would his battery be draining that badly, and he keeps mentioning the S4, so just leave him to it
Matt said:
I think he's just trying to stir up trouble, as it would be extremely unlikely for all of these things to happen, no way would his battery be draining that badly, and he keeps mentioning the S4, so just leave him to it
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I'm not making this up I just love HTC devices but it's just tru I was just shocked but idont want the same again like now that I would get a HTC like this.
I had HTC before many times but Idunno because I heard that some people send it to the repair shop and sometimes it's better sometimes is the same of whorse so Idunno.
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androidjel said:
I have the HTC one and have such problems.
1-Build quality just sucks.
2-Screen sucks because there is a scratsh in it now I had the optimus black with no gorrila glass with no scratches :/ .
3-Sometimes I send a sms and I send 1 sms.
But the person I sms to said he had it 2 or 3 times .
4-Input of charging sucks almost broken :/ .
Idunno why but I never lat him fall or anything else I really take care of it.
And already 2 times he didnot charge :/ .
So if I'm lucky I'm gonna change it to a sgs4 or what do you people think about it?
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2- in my findings phone A is not more likely to scratch then phone B. Its all based on time, use, situation and pressure. If your Optimus was in the situation the One was in then it would have scratched as well.
3- this is a network issue. Me and a friend with an iPhone were in a low signal room. She has AT&T I have T-Mobile. I started receiving double texts from a friend she didn't. A few minutes later she started receiving them as well from different people. Its a network issue plain and simple. Likewise with your second post I would get a new SIM it sounds like it may be detective.
4- if its really broken (only use the official HTC charger and cord to test) contact seller/HTC for a replacement.
1- being an all metal device the One has higher standards then a plastic device. The 'defects' the One has such as gap are still well below the tolerances used for plastic devices. Even with all that the build quality is still leaps and bounds better than 99% of android devices. I think your feeling is based on your other perceived issues.
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altimax98 said:
2- in my findings phone A is not more likely to scratch then phone B. Its all based on time, use, situation and pressure. If your Optimus was in the situation the One was in then it would have scratched as well.
3- this is a network issue. Me and a friend with an iPhone were in a low signal room. She has AT&T I have T-Mobile. I started receiving double texts from a friend she didn't. A few minutes later she started receiving them as well from different people. Its a network issue plain and simple. Likewise with your second post I would get a new SIM it sounds like it may be detective.
4- if its really broken (only use the official HTC charger and cord to test) contact seller/HTC for a replacement.
1- being an all metal device the One has higher standards then a plastic device. The 'defects' the One has such as gap are still well below the tolerances used for plastic devices. Even with all that the build quality is still leaps and bounds better than 99% of android devices. I think your feeling is based on your other perceived issues.
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First off all
I always had a good signal never problems somehow now he even doesnot wanna connect I putted my SIM card I'm my other phone and it worked so that's number one.
About my usage I'm really secure and look after how I'm using them my optimus black has fallen 3 times really bad but not scratshes with no gorrila glass so thats just weird for me.
About charging I always use the one of htc.
And my battery life is no 4 hours my bad sorry it's 8 but it's still lower than first (ididnot upgrade to 4.2.2)
And first I could minimum 14 hours
At least Idunno if the black one is better build maybe I could change it to that version.
And just about HTC one people Iknow face problems to it's just I don't wanna buy a phone For 550 euros what has this problems it's just not acceptable that's my opinion because idont wanna send my phone back to a service center and wait 3 weeks or a month For a new one or fixed .
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Idk why you expect xda to tell you whether to keep the phone or not...
a box of kittens said:
Idk why you expect xda to tell you whether to keep the phone or not...
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I just asked if people have this problem to Because Idunno what to do is best
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My phone has no problems other than having to keep an eye on the battery. I keep screen brightness low and use the power saver and it's fine. The phone is fast and works great. It really sounds like you have a defective unit that you should exchange for another. Best of luck.
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androidjel said:
idont wanna send my phone back to a service center and wait 3 weeks or a month For a new one or fixed .
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It only takes a week Done it twice with this phone
Matt said:
It only takes a week Done it twice with this phone
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Problrm is im on vacation so im mid August home again :/
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Btw could you change to the black model ithink that model as no faults or am i wrong?
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hello there,
I wanted to ask whether someone can help me.. my rooted and s-offed HTC one's USB plug suddenly stopped working properly, wall charging is shown as USB charging and when plugged to my laptop the phone is not recognized at all, only charging via USB.. hence, I was not able to return back to stock before sending it back to repair via my dealer.
now they tell me that due to my custom recovery my warranty is void and that it is also the reason for the USB issues.. ?!? also they say that the main board needs to be replaced in order to repair my device, this is priced at €280,--!!!
I really don't know what to do now..
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hojnol said:
hello there,
I wanted to ask whether someone can help me.. my rooted and s-offed HTC one's USB plug suddenly stopped working properly, wall charging is shown as USB charging and when plugged to my laptop the phone is not recognized at all, only charging via USB.. hence, I was not able to return back to stock before sending it back to repair via my dealer.
now they tell me that due to my custom recovery my warranty is void and that it is also the reason for the USB issues.. ?!? also they say that the main board needs to be replaced in order to repair my device, this is priced at €280,--!!!
I really don't know what to do now..
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T-mobile sells a HTC One Refurb for $320 and There are some on ebay for around $275. If your MB is bad and HTC is going to charge you to replace it I don't think they care if the bootloader is unlocked
well obviously it seems that they do care.. they claim that my software installations have caused the hardware issues, not kidding..
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Which recovery were you using?
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I've been using trwp for months before issues occurred..
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Anyone have contact emails for anyone high up,having trouble with repair of my HTC one ,in 3 times and came back with badly fitted speakers at the top each time ,this time they fitted it right but the speakers not working ??.Had device for 6 months and been in repair fir a month overall during that time ,not prepared to send it back again
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Contact the retailer.
I don't need to, been dealing with HTC for the last 3 times it been in for repair .The faults have been down to the repair centre
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