severe issues with USB, no adb/fastboot/wall charging- please help.. - One (M7) Q&A, Help & Troubleshooting

hello there,
I wanted to ask whether someone can help me.. my rooted and s-offed HTC one's USB plug suddenly stopped working properly, wall charging is shown as USB charging and when plugged to my laptop the phone is not recognized at all, only charging via USB.. hence, I was not able to return back to stock before sending it back to repair via my dealer.
now they tell me that due to my custom recovery my warranty is void and that it is also the reason for the USB issues.. ?!? also they say that the main board needs to be replaced in order to repair my device, this is priced at €280,--!!!
I really don't know what to do now..
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hojnol said:
hello there,
I wanted to ask whether someone can help me.. my rooted and s-offed HTC one's USB plug suddenly stopped working properly, wall charging is shown as USB charging and when plugged to my laptop the phone is not recognized at all, only charging via USB.. hence, I was not able to return back to stock before sending it back to repair via my dealer.
now they tell me that due to my custom recovery my warranty is void and that it is also the reason for the USB issues.. ?!? also they say that the main board needs to be replaced in order to repair my device, this is priced at €280,--!!!
I really don't know what to do now..
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
T-mobile sells a HTC One Refurb for $320 and There are some on ebay for around $275. If your MB is bad and HTC is going to charge you to replace it I don't think they care if the bootloader is unlocked

well obviously it seems that they do care.. they claim that my software installations have caused the hardware issues, not kidding..
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Which recovery were you using?
Sent from my HTC One using xda app-developers app

I've been using trwp for months before issues occurred..
Sent from my Nexus 5 using XDA Premium 4 mobile app

Related

[Q] A trip to the warranty store

Just had my phone sent to the LG service center last week because it bootloops everytime it is removed from usb port. Started awhile back with random restarts then suddenly phone turns off everytime someone calls and finally only usable if connected to usb.
had it repaired and the service center replaced the motherboard + battery. They told me it was a result of either flactuating or overcharging, but I havent one of those. Could it be because of my different usb cord? I use a nokia mini usb cord because the original LG cord got lost.
Now i'm afraid to use it until I buy a new usb cord.
MiGzHizon said:
Just had my phone sent to the LG service center last week because it bootloops everytime it is removed from usb port. Started awhile back with random restarts then suddenly phone turns off everytime someone calls and finally only usable if connected to usb.
had it repaired and the service center replaced the motherboard + battery. They told me it was a result of either flactuating or overcharging, but I havent one of those. Could it be because of my different usb cord? I use a nokia mini usb cord because the original LG cord got lost.
Now i'm afraid to use it until I buy a new usb cord.
Click to expand...
Click to collapse
Yes. Im using a Nokia E71 USB cable as my OB cable got spoilt. I am having touchscreen issues when i use my phone while charging
Sent from my LG-P970 using xda premium
SoulExertz said:
Yes. Im using a Nokia E71 USB cable as my OB cable got spoilt. I am having touchscreen issues when i use my phone while charging
Sent from my LG-P970 using xda premium
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Click to collapse
Im using the one that came with my optimus and I have the same issues. Its rated 150W ( Speaking from memory ) but when charging it through Computer USB ( 75W ) its fine.
As your battery doesn't get to hot I can't see how it can affect your phone. I'm not a a guru on this so I might be wrong.
Sent from my LG Optimus Black
xonar_ said:
Im using the one that came with my optimus and I have the same issues. Its rated 150W ( Speaking from memory ) but when charging it through Computer USB ( 75W ) its fine.
As your battery doesn't get to hot I can't see how it can affect your phone. I'm not a a guru on this so I might be wrong.
Sent from my LG Optimus Black
Click to expand...
Click to collapse
I have the same issues too! When I charge my OB the touch goes crazy :| and when I try to write a SMS for example, it writes letters by itself for a couple of minutes. Why it is happening this? Why is the phone acting weird? :|
I am using the stock charger that came in the box with it and the cable is the original one.
Sent from my LG-P970 using Tapatalk 2
Lemme buy one and dissect it. I will access the problem
Sent from my LG Optimus Black using xda premium
SoulExertz said:
Lemme buy one and dissect it. I will access the problem
Sent from my LG Optimus Black using xda premium
Click to expand...
Click to collapse
You're sooo rich, XD
Anywaays, i figured it won't happen again so i bought a new usb cord, Hytac USB 2.0 to be exact... i'm not sure if it really works, but so far so good. It says in the box that it supports data transfer AND charge soooo. it's okay then?
The head office of LG also told the service center said that it could have been the result of charging while the phone has a case on (i usually had a rubberized case on it)
SoulExertz said:
Yes. Im using a Nokia E71 USB cable as my OB cable got spoilt. I am having touchscreen issues when i use my phone while charging
Me too
Sent from my LG-P970 using xda premium
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Click to collapse
Sent from my LG-P970 using xda app-developers app
iliemariuscatalin said:
Sent from my LG-P970 using xda app-developers app
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Click to collapse
Well I had the same problem..
Fixed by a software update though.
P. S
Ob is my secondary phone now.
Sent from my GT-I9300 using xda app-developers app

One Dead One. HTC Warranty Claim

Hi,
My One died last night, just stopped and the screen went off. No light when charging, no way to revive it by holding down power with vol down etc. It would appear to be an ex-one...
Anyway, I'll need to speak to HTC tomorrow to get it sorted. What is their warranty service like?
Scottland said:
Hi,
My One died last night, just stopped and the screen went off. No light when charging, no way to revive it by holding down power with vol down etc. It would appear to be an ex-one...
Anyway, I'll need to speak to HTC tomorrow to get it sorted. What is their warranty service like?
Click to expand...
Click to collapse
Have you plugged it into your pc and tried booting ?
I had exactly the same last week..flashing a new rom and all went pear shaped...I tried for half an hour to get into recovery...same as you totally dead , I plugged it unto the usb of my netbook and tried and I got into recovery straight away..reflashed and all is good in the world...
Don't give up just yet do a lot of searching on here and you might find a solution.
Unfortunately I didn't and had to leave my phone in for repairs, was sent to HTC in the UK, phone was unlocked and rooted and i was unable to do anything with it but they just sent me a replacement phone no questions asked.
Sent from my Nexus 7 using xda app-developers app
jonny68 said:
Don't give up just yet do a lot of searching on here and you might find a solution.
Unfortunately I didn't and had to leave my phone in for repairs, was sent to HTC in the UK, phone was unlocked and rooted and i was unable to do anything with it but they just sent me a replacement phone no questions asked.
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
The computer doesn't even recognise anything has been plugged in, so unless it suddenly wakes up - I think it kaput.
How long did the replacement take?
It took me a month because I stupidly sent it back to the phone shop where i bought it who in turn sent it to their repairs place they use it who probably left it lying there for a week or two before deciding they Couldn't repair it and sent it directly to HTC who just replaced it, so send it directly to HTC in whatever country your in, HTC don't really have an official repairs place in Ireland so mine had to be sent to the UK.
Sent from my Nexus 7 using xda app-developers app

Serious Micro USB problem

Hi everybody,
The Micro USB of my Galaxy Note is broken, I can therefore no more use it to charge the battery and no more connect it to the computer. Thankfully I can charge the battery using an external charger. The problem is that I have no operating system loaded in the device and I can no more boot to the custom recovery (CWM). The device is rooted, I can only start the bootloader of the device.
So, my question is: Is there a way to flash a custom recovery or anyway to flash a ROM from bootloader without connecting to the PC? Is there a way to use SDCARD to repair the device? Anyway to resolve the problem?
Thanks in advance for any help you can give me.
Sent from my Galaxy Nexus using xda app-developers app
ASHURiCAN said:
Hi everybody,
The Micro USB of my Galaxy Note is broken, I can therefore no more use it to charge the battery and no more connect it to the computer. Thankfully I can charge the battery using an external charger. The problem is that I have no operating system loaded in the device and I can no more boot to the custom recovery (CWM). The device is rooted, I can only start the bootloader of the device.
So, my question is: Is there a way to flash a custom recovery or anyway to flash a ROM from bootloader without connecting to the PC? Is there a way to use SDCARD to repair the device? Anyway to resolve the problem?
Thanks in advance for any help you can give me.
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
Your only choice is to replace the usb port. Without recovery you can't install custom roms from the micro sd and without pc connection, you can't install stock roms or connect via adb.
Sent from my GT-N7000 using XDA Premium 4 mobile app
SpyderTracks said:
Your only choice is to replace the usb port. Without recovery you can't install custom roms from the micro sd and without pc connection, you can't install stock roms or connect via adb.
Sent from my GT-N7000 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Thank you for your answer. Do you think I can link the 4 cables that are inside the USB cable to the Micro USB port pins of the device ? I mean to do it temporarily to connect the device to the PC. May it work that way?
Sent from my GT-P3110 using xda app-developers app
ASHURiCAN said:
Thank you for your answer. Do you think I can link the 4 cables that are inside the USB cable to the Micro USB port pins of the device ? I mean to do it temporarily to connect the device to the PC. May it work that way?
Sent from my GT-P3110 using xda app-developers app
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Click to collapse
I guess theoretically it's possible, but I'd get advice from someone who's done a change of use port.
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SpyderTracks said:
I guess theoretically it's possible, but I'd get advice from someone who's done a change of use port.
Sent from my GT-N7000 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Thx, I will try
Sent from my Galaxy Nexus using xda app-developers app
This the is usb port. It has few thin pins coming out of the port. If you are a good solderer then you may try but not sure which pins are what.
Sent from my GT-I9500 using xda premium
Here is a cut and paste of my post from another thread. it will be useful to you.
take a look at your original usb port and put it next to the imitation cheap board from ebay. you will see that it looks exactly the same at first glance but at close inspection you will notice different labeling. I have bought 6 boards from ebay from different sources and all were bad. some with no sound, one wont charge, one will turn off the phone when I connect the charger.
Now I have established what a real usb port looks like with the conductive tape covering the back antenna. I have ordered 2 parts from 2 sources who have confirmed all the original marking and labels on their parts. they claim its original and OEM. so give me time so I can receive the item, install and test it. then I will give my review.
meanwhile you can look at these 2 different sellers. I think they have original parts.
http://www.ebay.com/itm/271148163771...84.m1497.l2649
http://www.ebay.com/itm/261224231849...84.m1497.l2649
parts4repair.com has working ones for sure. Lot of ebay sold are found faulty, if you search the threads.
Also make sure you get the proper revision
yeah... make sure no get a low quality Charger port flex cable. THe low quality one really troublesome i just waste and replacet 2 useless port in half year due to purchase low quality one....
NOw hoping the third one dont fail me in short time.

HTC's service is s...

After having my HTC One for 2 weeks I encountered a problem with charging my phone. So arranged a HTC repair. Packaged the phone with ALOT of bubblewrap and boxes. Phone took quite awhile to be repaired and sent back (15 days). After receiving phone back I noticed the HTC repair centre had damaged my phone had scratches and dings around camera speaker grilles and Usb port area. Plus my Bluetooth has not worked properly since disconnects from connected devices, won't auto connect or if I try manual connect my phone crashes. I have pushed so hard for a resolution to this but they are useless and after a month they have send they will repair my phone but really I expected a lot more apologies and new phone. What other great experiences have people had? Thanks
Sent from my HTC One using XDA Premium 4 mobile app
I don't have much to add but what charging problem did you encounter? Also why didn't you just return the phone were you purchased it? Most stores give you 30 days to return the phone if you have any issues. And my last question is exactly what does the title of this thread intends to say?
Sent from my HTC One using xda app-developers app
From my experience and most I've heard the title is obvious for that. I bought the phone brand new 2nd hand so was not in my name etc. And Usb port was faulty and would take ages to charge would put phone on charge at night wake up in morning and it would reach about 80% max
Sent from my HTC One using XDA Premium 4 mobile app
nathlynn22 said:
From my experience and most I've heard the title is obvious for that. I bought the phone brand new 2nd hand so was not in my name etc. And Usb port was faulty and would take ages to charge would put phone on charge at night wake up in morning and it would reach about 80% max
Sent from my HTC One using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Just a note I had a similar issue and it turned out to be a faulty charging cable and the phone was actually working perfectly fine.
Sent from my HTC One using xda app-developers app
I bought four HTC cables on eBay orginal ones. All the same but they sorted the problem. Only reason I had so many problems with them is because they damaged my new phone mate
Sent from my HTC One using XDA Premium 4 mobile app
Sorted now they gave me a new htc one promised to send back my phone with new front but didn't so complained and gave me a new phone. Thanks
Sent from my HTC One using XDA Premium 4 mobile app

My htcONE just wont charge the battery anymore!

Hello everyone
My htc one used to charge as it chould be
Yesterday it just stopped
I tried many chargers,cables and also tried ac and computer
It just wont charge and i found it wierd since nothing happened to caise such a problem
Is there anything to do about it!?
Please help as soon as possible since i am running out of charge
Regatds
Sent from my HTC One X using XDA
BADroid-z said:
Hello everyone
My htc one used to charge as it chould be
Yesterday it just stopped
I tried many chargers,cables and also tried ac and computer
It just wont charge and i found it wierd since nothing happened to caise such a problem
Is there anything to do about it!?
Please help as soon as possible since i am running out of charge
Regatds
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
Does it chargres when powered off?
No not when off neither when on !
Sent from my HTC One X using XDA
If you have tried different cables, different usb sources, then the logical conclusion is your data port / phone is bad.
Id start to contact HTC as most places wont mess with a data port..
OR try to find a local reputable repair place and see if they can diagnose / fix it.
Did you have a custom recovery on it? (If so, which one?)
Sent from my HTC One using xda app-developers app
Sorry guys .. today i realized that it is a hardwear failure
The silver small pins where u plug the cable in the device r broken
I will get it fixed
Thanx for replying
Regards
Sent from my HTC One X using XDA

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