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Replacement handset - do I reject few issues or live with them ?

Got my new one replacement from 3 yesterday and most of the handset is perfect
I can see a little defection on the plastic between the glass and the body but my wife says she cant see it , but I know its there so it will bug me
however ive just been checking light bleed and my screen at the top isn't fully sealed
Do I reject the handset and get another replacement ?

Get that **** replaced, you have 2 years to live with that phone, and it doesn't cost you anything to get it replaced.
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Jme369 said:
Get that **** replaced, you have 2 years to live with that phone, and it doesn't cost you anything to get it replaced.
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Just speaking to 3 ... they can replace again - my thoughts entirely .... should be perfect but it isn't
annoying thing the fault I had before is not apparent on this handset grrrrr

Am also with three, received my second handset yesterday and have a third one coming Monday, which they assure me will be inspected before it leaves them.
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Jme369 said:
Am also with three, received my second handset yesterday and have a third one coming Monday, which they assure me will be inspected before it leaves them.
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third handset en route to me also will be with me on Tuesday .. not good is it if this third handset has faults
im swapping to the s4 which pains me
hopefully the 3rd handset will come from the new batch - what was the fault with yours ?
fingers x for you - let me know how you go on

Can you guys post the first half of your serial numbers to check what batch these replacements are coming from?

They also said that I can keep getting the phone replaced if it's faulty as long as next time I don't connect the phone to wifi/the network next time, as it's still 'new' in their books if you do that.
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---------- Post added at 10:08 AM ---------- Previous post was at 10:06 AM ----------
First had hissing behind the audio, this one has gaps/overhangs, as well as the audio issue. Serial is HT33JW, so 18th of march in Taiwan.
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giorgoxxi said:
Can you guys post the first half of your serial numbers to check what batch these replacements are coming from?
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HT338W what ever that means
3 cant stop you connecting to the internet , if a handset is faulty its faulty - what happens if you connect it and then find
the microphone doesn't work ?

You're right, they still have to replace it of course, but they're easier to deal with if you don't connect it to stuff. Personally I don't have problems with them replacing it but others have had issues with them giving them more than 1 replacement.
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Jme369 said:
You're right, they still have to replace it of course, but they're easier to deal with if you don't connect it to stuff. Personally I don't have problems with them replacing it but others have had issues with them giving them more than 1 replacement.
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Ill completely check my handset then before connecting
I usually buy unlocked handsets but as said have always been with 3
this is the first handset from 3 for some time - bit unusual 3 faulty handsets
I was being picky with the small issue with the plastic round the glass but wont put up with glaring light from the top !
If my serial is HT338W (which was the same as my first handset)
which batch does it come from ?
Is it the same as yours ?

That's the 8th of march I think, same factory. Could you check the audio if you have time please? Connect some headphones, turn the volume down to the lowest on a quiet song, is there any background noise, a hissing noise?
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The batch from 8th of March from either factory (HT or FA) seems to be the one causing problems. I am due a replacement, hope I get a later batch. If the serial number is printed on the box, I will check first before unwrapping the replacement.

Jme369 said:
That's the 8th of march I think, same factory. Could you check the audio if you have time please? Connect some headphones, turn the volume down to the lowest on a quiet song, is there any background noise, a hissing noise?
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course ill have a look for you when I come home
if my next one is the same start of serial its going back without even opening it

I think in the countries where HTC One has already released, getting a replacement doesn't necessarily mean that you'll get a good one because you are getting from same batches again.
I'm hoping us getting a month late will help about those kinda problems.

Just spoke to 3 to ask them to check the handset before it is dispatched they advised they can't open the box
I asked them to check the serial number again they can't do this
Pot luck also 3 handsets is max if next one is faulty they well have to collect the handset asks check it before any more replacements
Fingers x next one is fine or I'll be less than impressed
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Weird thing about the handset I've got at moment till I get my 3rd replacement the heat is a lot higher .. I've been surfing for a bit and it's hot to touch didn't notice that on my first weird
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How strange, any new apps? If the third phone is no good I think I'll wait for the s4, which would be a real shame.
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None that I can think of it's cooled down again
Not sure how it goes when I've took out a new 3 contact and paid my old off can I don't delay my contact if the handset isn't for for purpose ?
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If you don't connect the phone to either their network or wifi then you have a 14 day cooling off period, when you can cancel your contract. Not sure how it works with paying off your old one. They offered me different handsets over the phone, they might try to charge a couple of quid extra for the s4 but I doubt it will be a problem
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Alas I'm over 14,days and connected my first handset to the network so I'm stuck with contact which isn't a problem as I make good use of the internet and get good coverage with them (I took me contact our and paid my old one of)
Would have to use not fit for purpose but I'm hoping the 3rd is ok
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[Q] replacement or repair?

I have a faulty speaker and some gaps on the side of the phone. If I bring it back to the shop where I bought it (phones4u), will they offer me a replacement or they will send it to repair? The phone is 4 months old. thanks :}

If you go threw carrier you will get refurbished phone send to HTC and you will get same phone back as long as it's repairable
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Terra_Oroboroz said:
I have a faulty speaker and some gaps on the side of the phone. If I bring it back to the shop where I bought it (phones4u), will they offer me a replacement or they will send it to repair? The phone is 4 months old. thanks :}
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They'll usually offer you a repair for starters generally.
Unless the hardware problem is classified as irreparable during the examination process, it would be a replacement.
So it's hard to tell really.
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HTC's service is s...

After having my HTC One for 2 weeks I encountered a problem with charging my phone. So arranged a HTC repair. Packaged the phone with ALOT of bubblewrap and boxes. Phone took quite awhile to be repaired and sent back (15 days). After receiving phone back I noticed the HTC repair centre had damaged my phone had scratches and dings around camera speaker grilles and Usb port area. Plus my Bluetooth has not worked properly since disconnects from connected devices, won't auto connect or if I try manual connect my phone crashes. I have pushed so hard for a resolution to this but they are useless and after a month they have send they will repair my phone but really I expected a lot more apologies and new phone. What other great experiences have people had? Thanks
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I don't have much to add but what charging problem did you encounter? Also why didn't you just return the phone were you purchased it? Most stores give you 30 days to return the phone if you have any issues. And my last question is exactly what does the title of this thread intends to say?
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From my experience and most I've heard the title is obvious for that. I bought the phone brand new 2nd hand so was not in my name etc. And Usb port was faulty and would take ages to charge would put phone on charge at night wake up in morning and it would reach about 80% max
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nathlynn22 said:
From my experience and most I've heard the title is obvious for that. I bought the phone brand new 2nd hand so was not in my name etc. And Usb port was faulty and would take ages to charge would put phone on charge at night wake up in morning and it would reach about 80% max
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Just a note I had a similar issue and it turned out to be a faulty charging cable and the phone was actually working perfectly fine.
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I bought four HTC cables on eBay orginal ones. All the same but they sorted the problem. Only reason I had so many problems with them is because they damaged my new phone mate
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Sorted now they gave me a new htc one promised to send back my phone with new front but didn't so complained and gave me a new phone. Thanks
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HTC Butterlly S repair in the Uk??

I bought a Butterfly S off eBay and was loving it until I managed to damage the SIM card connection by getting simcard stuck and pulling it out with tweezers. DOH!!! :'(
It wouldn't recognise any SIM card at all after.
I have had it at a local repair place for a couple of months. They can't get hold of the part and I'm gutted.
I was hoping anyone of you lovely guys and girls could give me any advice?
Thanks in advance.
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Send it to HTC for repairs
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They won't accept it in the UK as it's not a UK phone. I would have to send it to Taiwan apparently. Plus I would have to pay for the repairs.
I was hoping someone knows how to get it fixed here in the UK.
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sjred_uk said:
They won't accept it in the UK as it's not a UK phone. I would have to send it to Taiwan apparently. Plus I would have to pay for the repairs.
I was hoping someone knows how to get it fixed here in the UK.
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Wow!
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sjred_uk said:
They won't accept it in the UK as it's not a UK phone. I would have to send it to Taiwan apparently. Plus I would have to pay for the repairs.
I was hoping someone knows how to get it fixed here in the UK.
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wow that really sucks =/
That's strange as I thought HTC North America can fix it, didn't think Europe would be any different. Tech support told me to contact RMA department to see if my headphone amp was faulty, but I didn't bother.

daorderdillon said:
Wow!
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Yeah I thought that too. They told me I could send it to either Taiwan or the states. Not sure what to do.
:'(
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Its a global device, so it can b fixed at any htc repair facility. I had just got mine repaired, dead pixel, and it was freezing up. When i initially contacted htc, they tried telling me the warranty was no good! Lol. I called back an hour later, and they wrote up a ticket, and i sent it in for repair. It took about 2 and a half, maybe 3 weeks, i just got it back. Brand new! They replaced everything almost. I had dropped it, and there were a couple scuff marks on it, plus the screen had a few light scratches. Not anymore. They replaced the screen, and everything. Its mint condition again! There was a 20 fee for the global warranty. But oh well.
My suggestion, send it to the states, to a friend, have them get it fixed through htc repair and send it back to u. Good luck man.
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RMA for cracked screen

Does anyone here have experience with getting a cracked screen replaced? The device I'm talking about should still be under warranty (it's 1 and a half year old) and was bought via Amazon. Should I send it back to Amazon or directly to HTC?
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Some more information... The device is still on stock, no unlocked bootloader, nothing.
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dansou901 said:
Some more information... The device is still on stock, no unlocked bootloader, nothing.
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If you cracked the screen yourself, then no warranty will cover it.

The point is that I didn't do so, it broke inside the pocket of a jacket. It's only one crack going from one side to the other.
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That is still considered your fault. If you had received it that way, you could have turned it in.

I'll try to return it to HTC and see what happens. I'll post my result right here.

Sorry for the late reply, but I decided to repair the phone on my own and just ordered a digitizer / touch screen panel. Will be a bit tricky, but I've already done it with another phone.