Completely dead - TouchPad Q&A, Help & Troubleshooting

My touchpad seems to have completely died, it always lives on my touch stone charging base.
As usual I went to pick it up and nothing. I've held the force reboot button sequence and I've tried every button sequence for various amounts of time.
I've plugged it into the HP charger directly with a cable over night, over plugged it into a USB port for a day to try and trickle charge it but still no luck.
If I plug it into my laptop and hold power and vol button I get no windows noises at all.
Is it completely dead?
What can I try next to resurrect it?
Any help would be health appreciated.
Thanks
Wayne
Sent from my Nexus S using Tapatalk 2

Assuming you hadn't just installed a new rom, put it back on the Touchstone charger as sometimes it is either placed incorrectly or is just having a hissy, leave it for at least a few hours preferably longer. Hopefully your Touchstone is still working if that doesn't work do the pc usb charge overnight.
What Rom are you on?

Using the latest jcsullins ROM. I've now tried 3 USB chargers (HP, HTC and Apple), neither have successfully booted yet
Sent from my Nexus S using Tapatalk 2

give it some time. let it charge for several hours

detdett said:
give it some time. let it charge for several hours
Click to expand...
Click to collapse
As said above, I'm assuming you've been using your Rom for a while and if not that you enabled MTP in storage settings.
All the best.
Sent from my Transformer Prime TF201 using Tapatalk 2

Yep, been using it since the March update with no problems.
I've put if back on the touchstone charger now. Hopefully it will cooked back to life.
Sent from my Nexus S using Tapatalk 2

Something similar happened to me in the past. What I did was plug it in via usb (directly to the outlet) for a day or two and it came back to life. For some reason it refused to charge via touchstone.

OK, been sat on the touchstone for a couple of days, tried turning upside down. No luck. Now sat plugged into USB on PC, will leave for a few days and see if it comes back to life. Will Try direct cable next.
Fingers crossed.
Sent from my Nexus S using Tapatalk 2

It is possible that the Touchstone has gone, they all came with a 2 year warranty so you are entitled to have it replaced. Unfortunately HP is only providing service via email so you could try that or the retailer you bought it from.
In my case they just sent a new one.
Good luck

Tried it plugged into USB socket of PC But still no luck, also tried it plugged into the HP charger directly over the weekend and still nothing.
What can I try next?
Wayne
Sent from my Nexus S using Tapatalk 2

Mine's been on a combination of charges, each for 2-3 days at a time now. No luck. I think it's gone. Be sure to post if anything short of opening the thing up to get to the battery works for you.
I may try to change the battery, or charge it externally. Desperate times...

I opened mine to see if the battery could easily be unplugged. It's a pain to open and the battery is stuck down, the wires are connected under a PCB which meant dismantling it completely. I turned back at this point and plugged it back in to charge.
Sent from my Nexus S using Tapatalk 2

Update
Left charging in various ways with no result. Left unplugged for the last week nearly, tried holding various buttons with no affect.
Plugged it back in via cable into hp charger and left it.... And it came to life again :thumbup:
Sent from my HTC Sensation Z710e using Tapatalk 2

You're welcome
Sent from my cm_tenderloin using xda app-developers app

Related

Battery too low to power on

I have a nook color 1.1 autonootered with I think autonooter 3.0. I left it sleeping for a few days. I know get a message telling me that the battery is too low to power on. Please wait 15 minutes and try again.
Well its been plugged in for over 2 hours now using the wall charger and I'm still getting this message. I tried searching for this issue but I didn't find anything usefull. (I haven't mastered getting a relevant search using the xda app)
Any help in fixing this is greatly appreciated. Thanks
Sent from my SPH-D700 using XDA App
Are you using the charger that came with the Nook? If so did the nook led on the cord light up?
I am having battery problems aswell. I have read several other posts about people having battery issues. When i plug my nook in it charges,however when the screen turns off it stops charging it. The only way for me to charge it is to keep my screen on always... devs could you all confirm it is a software issue?
Sent from my NookColor
rtrip said:
Are you using the charger that came with the Nook? If so did the nook led on the cord light up?
Click to expand...
Click to collapse
I'm at work currently all I have on me is my phone charger. I will have to try the charger it came with when I get home. I honestly just wish the screen would stay black. It seems kinda counter productive that the screen is on nonstop telling me the battery is to low. Lol. I really hope it isn't bricked.
Has anyone heard of bricking these in this way?
Sent from my SPH-D700 using XDA App
cheapfx said:
I'm at work currently all I have on me is my phone charger. I will have to try the charger it came with when I get home. I honestly just wish the screen would stay black. It seems kinda counter productive that the screen is on nonstop telling me the battery is to low. Lol. I really hope it isn't bricked.
Has anyone heard of bricking these in this way?
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
The Nook charger is the only one that charged mine. I tried a kindle charger and and my phone charger and they didn't work.
Thanks for the info. Even though I'm not happy about having to have another charger laying around I really hope this is the problem. I will post back when I can get it plugged into the correct charger to let ya know if it worked.
Sent from my SPH-D700 using XDA App
I plugged it into the computer using a usb cable. That did the trick! Booted up after about 5 minutes. Blahhh looks like I am going to have to buy a batman utility belt for all these chargers and cords I'm going to have to have.
Sent from my SPH-D700 using XDA App
cheapfx said:
I'm at work currently all I have on me is my phone charger. I will have to try the charger it came with when I get home. I honestly just wish the screen would stay black. It seems kinda counter productive that the screen is on nonstop telling me the battery is to low. Lol. I really hope it isn't bricked.
Has anyone heard of bricking these in this way?
Click to expand...
Click to collapse
WHAT? Just use the Nook Charger and cable, PERIOD. Anything else will only charge at .5A vs the 1.9A the NC charger puts out.
This is why it took a long time... It may charge 5%/hr on a .5A connection where it charges at 25%/hr or so on the NC charger.
I'm having the same issue. I plugged it into my note 2 charger which is 2.0A 5V charger... Been 30 minutes and nothing...
1chris89 said:
I'm having the same issue. I plugged it into my note 2 charger which is 2.0A 5V charger... Been 30 minutes and nothing...
Click to expand...
Click to collapse
Even though you are using a different 2 amp charging block, it will not charge fast without the BN Nook cable. It has an extended micro USB connector with additional power pins to deliver the full 2 amps to charge the NC. Non Nook cables will only charge at 0.5 amps max.

Battery died, wont turn back on

So my battery died yesterday and I plugged the phone into the wall to let it charge overnight. I wake up this morning and it wont turn on. LED is green but that's it. Any suggestions?
Use the charger that it came with only. This has happened to me a few times and i feeds it's a high amp charger cuz all others will show the green light and not charge, but the one from the box allows it to get to the M logo. hope it helps
Sent from my MB886 using Tapatalk 2
DISTRAUGHTKLOWNZ said:
Use the charger that it came with only. This has happened to me a few times and i feeds it's a high amp charger cuz all others will show the green light and not charge, but the one from the box allows it to get to the M logo. hope it helps
Click to expand...
Click to collapse
same thing happened to me, use the OEM charger.
Thanks guys, it also seems I has to plug it directly into the AC outlet, I have a 3-outlet surge protector that I usually have it plugged into and I got nowhere there, but it's on and at the charging screen now.
I would try doing a hard reset with it plugged in.
Just hold the power and vol up and vol down all together
Clearly he got it working man.
Sent from my MB886
deeje00 said:
Clearly he got it working man.
Sent from my MB886
Click to expand...
Click to collapse
Clearly he did but what if someone else has a similar issue buddy
Well your solution won't work if it is dead.
Sent from my MB886
Fixed
Just need a factory cable to flash it back to stock then let it charge and reflash whatever rom you want.
Once again.. Way late man. The hell.
Sent from my PACMAN MATRIX HD MAXX
it's 2014 already

[Q] Am I bricked? TP won't charge.

Hi, thx in advance for help.
I have a 32gb Touchpad running CM9a2 & WebOS 3.0.4, and I can't get it to turn on in any way. :crying:
I've tried a bunch of stuff before I came here, so here's what I've done so far.
Charged TP overnight w HP charger, then:
Held down for 2 mins:
Power, Home
Power, Home, Vol Up
Power, Home, Vol Down
Power, Vol Up
Power, Vol Down
Home, Vol Up
Home, Vol Down
Held Power while repeatedly hitting Home for 1 minute
Held Home while repeatedly hitting Power for 1 minute
Left the TP alone for 3 days, then repeated the above.
Charged the TP through my laptop's USB port, then repeated above. (The logic was, a smaller flow of electricity might juice a drained battery.)
Called HP - I'm out of warranty and this would be $300 to fix! Might as well buy a new tablet for that, not that I can afford to anyways. Moving on...
HP guy did turn me on to WebOS Doctor, which I tried. Here's what I've done so far:
Charged the TP overnight w the HP charger.
Ran WebOS Doctor from powershell (used these instructions: www webos-internals org/wiki/How_To_Recover.
Couldn't get past "Next", and got this error in the powershell:
com.palm.nova.installer.recoverytool.runner.DeviceDiscoveryRunner$DeviceDiscoveryThread run INFO: got devices 0
Tried unplugging and replugging in the TP, no change.
Tried stopping and starting the Novacom service, no change.
Tried holding Power and pressing Center 10x, then holding Power and VolUp, as per 4a from here:
kb.hpwebos com /wps /portal /kb /common /article /44768_en .html (remove spaces).
I don't know what to do next!
Advice greatly appreciated.
Thank you!
Did it die before you had this problem?
Just keep trying to get some power into it...
For mine it usually comes around after I put it on the charger and then press and hold the power and home buttons for a few minutes. But everyone has a different trick that works for them...
In my opinion you would have to try very hard to brick your TouchPad, trust me, I've tried
Sent from my SAMSUNG-SGH-T989 using xda premium
---------- Post added at 07:22 PM ---------- Previous post was at 07:18 PM ----------
One other trick that I didn't see in the OP that I have heard works for some is plugging it in and unplugging it over and over again. But unplug from the wall charger, not the outlet because the DC converter will hold a small charge.
Sent from my SAMSUNG-SGH-T989 using xda premium
I have used the touchstone charger on the 2 occasions it has happened to me and this has worked .they cost about £25/30 on Amazon or eBay.
See this article from Reverend Kyle http://www.reverendkyle.com/index.php/articles/146-hp-touchpad-charging-issues-solution
Good luck.
-SGA- said:
Did it die before you had this problem?
Just keep trying to get some power into it...
For mine it usually comes around after I put it on the charger and then press and hold the power and home buttons for a few minutes. But everyone has a different trick that works for them...
In my opinion you would have to try very hard to brick your TouchPad, trust me, I've tried
Sent from my SAMSUNG-SGH-T989 using xda premium
---------- Post added at 07:22 PM ---------- Previous post was at 07:18 PM ----------
One other trick that I didn't see in the OP that I have heard works for some is plugging it in and unplugging it over and over again. But unplug from the wall charger, not the outlet because the DC converter will hold a small charge.
Sent from my SAMSUNG-SGH-T989 using xda premium
Click to expand...
Click to collapse
This is the first time the TP wouldn't charge. In the past, every time I drained the battery, I'd reconnect to the charger, get the lightning bolt, and eventually it'd start up again.
How long do you usually hold the Home and Power buttons? More than 5 minutes?
Never heard of the plugging/unplugging from the wall cycle. How quickly do you cycle? Once per second? Once per minute?
It's reassuring to hear these are tough to brick. Will report back with results when I have some. Thx!
@sstar - That's an amazing and reassuring link. Will definitely be looking into a touchstone. TY!
Happened to many early touchpads including mine.
Had to send it in to fix.
Did read that HP told someone to press one of the buttons 20+ times while holding the other made it wake up and charge.
(I can't remember which button was the one to hold.)
This worked for at least a couple people.
Nine times out of ten this is just a bad charger cable. I had it happen and went the route buying a TS charger only to find out later a $3 cable fixed the problem.
Edit: BTW, I've got a TS charger I'll sell cheap. lol
lewmur said:
Nine times out of ten this is just a bad charger cable. I had it happen and went the route buying a TS charger only to find out later a $3 cable fixed the problem.
Edit: BTW, I've got a TS charger I'll sell cheap. lol
Click to expand...
Click to collapse
If your you're UK based I am happy to take it as I don't mind a spare and find it a great piece of kit.
sstar said:
If your you're UK based I am happy to take it as I don't mind a spare and find it a great piece of kit.
Click to expand...
Click to collapse
Sorry. USA.
lewmur said:
Sorry. USA.
Click to expand...
Click to collapse
No problem, but I would look to keep it as there is no other Tablet that I know of that has an inductive charger. Which is why I am sticking to my HP rather than moving on to a Samsung or anything else that isn't an iPad.
When I bricked my TP I had a boot loop from the initial HP boot. But I just left it on the charger while it looped for a couple days ran webos doctor 3.0.0 and then upgraded to 3.0.5
Sent from my cm_tenderloin using xda app-developers app
lewmur said:
Nine times out of ten this is just a bad charger cable. I had it happen and went the route buying a TS charger only to find out later a $3 cable fixed the problem.
Edit: BTW, I've got a TS charger I'll sell cheap. lol
Click to expand...
Click to collapse
I don't think it's the cable itself... I've tried a few and there doesn't seem to be a difference, meanwhile those same cables charge my phone just fine. Will PM about the TS.
My original cable went out aswell.
Sent from my cm_tenderloin using xda app-developers app
I assume you double checked the hp cylinder charger for connection. Those little buggars are bad about wiggling loose. Give it a good twist to unlock it and then firmly close it back up if you haven't already. Since you said hp charger I assume you know that the stock charger is the only one you can really trust. 90% of the others won't work. Also try charging from a powered usb hub if you have one. Not from a pc directly but through a usb hub with an a/c cord. Good luck!
Sent from my SPH-D700 using xda app-developers app
DaveFree3 said:
I don't think it's the cable itself... I've tried a few and there doesn't seem to be a difference, meanwhile those same cables charge my phone just fine. Will PM about the TS.
Click to expand...
Click to collapse
Regular phone charger cables will NOT work on the TP. The TP has a special cable that detects the 2 amp TP charger and only it will work with the TP.
lewmur said:
Regular phone charger cables will NOT work on the TP. The TP has a special cable that detects the 2 amp TP charger and only it will work with the TP.
Click to expand...
Click to collapse
Someone clearly hasn't told the HTC phone cable I use together with my HP charger then. Been using it since I got the TP a year ago.
dmarchant said:
Someone clearly hasn't told the HTC phone cable I use together with my HP charger then. Been using it since I got the TP a year ago.
Click to expand...
Click to collapse
Pure luck. Most phone cables will NOT work.
lewmur said:
Pure luck. Most phone cables will NOT work.
Click to expand...
Click to collapse
Prior to this bricking, I was using a Samsung cable without problem - TP charged fully and quickly at the time.
Do you think an original HP cable will act differently?
DaveFree3 said:
Prior to this bricking, I was using a Samsung cable without problem - TP charged fully and quickly at the time.
Do you think an original HP cable will act differently?
Click to expand...
Click to collapse
Only one way to find out. Try it.
I am in the same boat. Been dead for a week now and I've tried everything as well. When plugged into the computer it is recognized but it's called QHSUSB_DLOAD and windows fails to find drivers. The doctor can't see it either. This sucks.
My wife's TP is completely dead (no power) also.
Have left it on the charger for days and it will not turn on.
Made sure the charger was working ok by trying it with my Touchpad - mine charges ok.
Tried my charger anyways - no change.
Put it on the Touchstone for 2 days - no change.
Power & home for 15s, 30s, 60s, 5min - no change.
Combinations of power/home/volume as read in various forum posts - no change.
Plugged into computer - not detected at all.
I'm out of ideas, anyone have anything else?
Thanks.

Dead battery

I bought 3 Touchpads and kept two. I installed twrp with cm9 on all of them.
The one I didn't keep I gave to my son. He let the battery drain completely while in android and now it appears totally dead. I plug it in...try on touchstone and nothing.
Is it over??
Sent from my SCH-I605 using xda premium
Not necessarily check this post http://forum.xda-developers.com/showthread.php?p=36038263#post36038263 .
I hope it helps, the touchstone has always worked for me but I have bookmarked the above just in case .
Good luck ..
Other than the debrick, I had this problem a few days ago and discovered that using a cable that want the one that came with the TP just didn't provide enough charge. Switching to the original cable fixed it. It's a long shot, but if you're using a 3rd-party cable try to get an original.

I let my battery run dry and now phone won't charge.

So my phone turned off from being out of battery and now it won't charge. I was able to power it up again for a few minutes and it was not charging and there was some error that said something like "Phone won't charge, please use stock charger". What do?
Update: I charged it overnight while off and it was able to charge back to 100%. However, it is still unable to charge while it is on or off (for a short amount of time plugged in at least). Not sure if letting it sit for hours like when I charged it overnight would work.
bump
Just keep it plugged to the charger. Some time when the battery is really dead, it takes a while for it to get charge and turn on the device. Try it. If it still doesn't work, send it in.
Sent from my HTC myTouch 4g using xda premium
xGary said:
bump
Click to expand...
Click to collapse
Plug it in using the charger and cord that came with it. Leave it plugged in for a hour. Orange LED will come on eventually well hopefully.
Don't calibrate the battery again.
Sent from my Nexus 4 using Tapatalk 2
Use different cables and chargers! Does it charge overnight?
scream4cheese said:
Don't calibrate the battery again.
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
It wasn't my intention. I was just playing a game and decided to play till the battery run dry.

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