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Hello everyone, here's my problem. It's been many days that whatsapp is not working as it should. Sometimes (very often, actually), the app appears to be "frozen", as if it is offline. The problem is that when this happens, I don't receive any message or notification. If I manually open the app and I tap on a conversation, the "seen online at X pm" don't show up soon and I have to wait different seconds. The result is that I receive messages with different minutes of delay, and only because I manually opened the app!
For example, I was talking with a friend before, I sent him a few messages, then I got back to the home and put the phone on the table. 15 minutes later, I opened the app because my friend wasn't answering and I had to wait a few seconds until the message "seen online at..." appeared: when it did, I received a message from him sent 10 minutes before. This happens in 3G and 2G. I reinstalled the app, I did a full wipe of the phone but I don't know what else to do. I thought it was a connection problem, but it's been days :crying: If necessary, I'm using Prime HD 8 (and this happens with Prime HD 9 as well)
Tommolo said:
Hello everyone, here's my problem. It's been many days that whatsapp is not working as it should. Sometimes (very often, actually), the app appears to be "frozen", as if it is offline. The problem is that when this happens, I don't receive any message or notification. If I manually open the app and I tap on a conversation, the "seen online at X pm" don't show up soon and I have to wait different seconds. The result is that I receive messages with different minutes of delay, and only because I manually opened the app!
For example, I was talking with a friend before, I sent him a few messages, then I got back to the home and put the phone on the table. 15 minutes later, I opened the app because my friend wasn't answering and I had to wait a few seconds until the message "seen online at..." appeared: when it did, I received a message from him sent 10 minutes before. This happens in 3G and 2G. I reinstalled the app, I did a full wipe of the phone but I don't know what else to do. I thought it was a connection problem, but it's been days :crying: If necessary, I'm using Prime HD 8 (and this happens with Prime HD 9 as well)
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I'm not sure 4 your prob bro..
just dont forget fo flashing with sim card must in your phone
check your app settings..go to FAQ or system status
BlackRabbit1703 said:
I'm not sure 4 your prob bro..
just dont forget fo flashing with sim card must in your phone
check your app settings..go to FAQ or system status
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Click to collapse
My sim has always been in in my phone, I checked every option and FAQ. The problem is random, not always... for example now it seems to work. I'm starting to think it's my operator's fault. But I can use the web normally, the problem is just whatsapp... dunno
Tommolo said:
Hello everyone, here's my problem. It's been many days that whatsapp is not working as it should. Sometimes (very often, actually), the app appears to be "frozen", as if it is offline. The problem is that when this happens, I don't receive any message or notification. If I manually open the app and I tap on a conversation, the "seen online at X pm" don't show up soon and I have to wait different seconds. The result is that I receive messages with different minutes of delay, and only because I manually opened the app!
For example, I was talking with a friend before, I sent him a few messages, then I got back to the home and put the phone on the table. 15 minutes later, I opened the app because my friend wasn't answering and I had to wait a few seconds until the message "seen online at..." appeared: when it did, I received a message from him sent 10 minutes before. This happens in 3G and 2G. I reinstalled the app, I did a full wipe of the phone but I don't know what else to do. I thought it was a connection problem, but it's been days :crying: If necessary, I'm using Prime HD 8 (and this happens with Prime HD 9 as well)
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Click to collapse
Couldn't it be because of you have disabled in system settings, accounts and synchronization that applications can sync in background, or disabled automatic synchronization?
Try to check in ACCOUNTS AND SYNCHRONIZATION.
tw9 said:
Couldn't it be because of you have disabled in system settings, accounts and synchronization that applications can sync in background, or disabled automatic synchronization?
Try to check in ACCOUNTS AND SYNCHRONIZATION.
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Click to collapse
It's all always checked. Before it didn't work even in WiFi... I need to restart my phone... I'm getting really angry for this
Could it be a bug of the rom? But it's strange, everything else is working -.-'
uhm maybe you got low memory and system kill whatsapp process?
posted via mobile device
-HuntDX- said:
uhm maybe you got low memory and system kill whatsapp process?
posted via mobile device
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I don't know, it happened also after a full wipe, but it seems to work now, I've installed a previous version.
Hi guys,
Has anyone had any problems with whatsapp on our phone? The app seems to get killed somehow when the phone goes to sleep, so I don't receive any messages until I open it up. I've not got any powersaver modes running and background data is allowed etc etc, it's getting very annoying and i'm sure the phone is killing a background process but can't work out how to fix it.
Anyone have any ideas?
Cheers
I had a similar issue with hangouts but I cleared cache and data and it worked again. maybe give this a shot for whatsapp
Sent from my D5803
No problem at all.
I use stamina mode all the time, excluding Gmail, Whatsapp, Timely and Cerberus, and I receive emails and messages.
My firmware version is 23.0.A.2.98
I have stamina mode activated all the time but whatsapp works great
Thanks for your replies, i don't what the problem is. The same thing happens if i am in stamina mode (with the app whitelisted) or not in stamina mode.
I have tried re-installing, clearing cache and data etc but the problem perists. I guess i will have to ask the app developers, presumably they will blame the phone
danhughes1961 said:
Thanks for your replies, i don't what the problem is. The same thing happens if i am in stamina mode (with the app whitelisted) or not in stamina mode.
I have tried re-installing, clearing cache and data etc but the problem perists. I guess i will have to ask the app developers, presumably they will blame the phone
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When you notice it start happening, check the "running apps" in settings. Do most of them show "restarting" etc? I think I have the same issue. It looks like a memory leak on my side.
I've seen similar to this but I think it might also be related to when other people have a connection. My wife has issues with her work wifi and sometimes I only get her messages once she's back on our home network. I see the time stamp in whatsapp as the time she originally wrote the message...
Thanks - will check that next time i see it happening, it doesn't look like it has restarted recently but possibly was "pausing". I've restarted my phone now so all processes are on the same clock so i can spot any breaks easier next time
Moist said:
When you notice it start happening, check the "running apps" in settings. Do most of them show "restarting" etc? I think I have the same issue. It looks like a memory leak on my side.
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piratemoon said:
I've seen similar to this but I think it might also be related to when other people have a connection. My wife has issues with her work wifi and sometimes I only get her messages once she's back on our home network. I see the time stamp in whatsapp as the time she originally wrote the message...
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Cheers but seems not likely as messages from multiple contacts appear at the same time when i open the app, so the problem must be on my end
Quick update, i've had the problem happen again and checked the running apps, there was no pause happening. Even this morning on the train i was looking at the internet, so my phone was connected to data and obviously not asleep and i got no messages. Later on, i opened the app and a message appeared, sent at the time i was looking at the internet. I'm flummoxed. Will raise a support call and update if i have any luck
Hello fellow note 9 owners....
I'm facing an issue when I close whatsapp and lock the screen I don't get notifications that I have new messages nor do they get delivered to me unless I open WhatsApp. I think I tried everything to fix it.... Here's what I tried
I put WhatsApp in the unmonitored app list in the battery settings, I'm in performance mode, I cleared cache, I uninstalled WhatsApp, reinstalled it fresh not from a restore. Is there anything else I should do to fix this?
Mine is okay so far (exynos) however, when I am connected to whatsapp web (on my computer, on the same wifi network with my note 9) , it'll lose connection to the phone at random intervals. I'd have to unlock the phone, launch whatsapp for whatsapp web to be connected once again.
angvil said:
Hello fellow note 9 owners....
I'm facing an issue when I close whatsapp and lock the screen I don't get notifications that I have new messages nor do they get delivered to me unless I open WhatsApp. I think I tried everything to fix it.... Here's what I tried
I put WhatsApp in the unmonitored app list in the battery settings, I'm in performance mode, I cleared cache, I uninstalled WhatsApp, reinstalled it fresh not from a restore. Is there anything else I should do to fix this?
Click to expand...
Click to collapse
put whatsapp notification to urgent check in setting / notification / advance/ whatsapp and see inside
Sent from my SM-N960F using Tapatalk
carlitobahsoun said:
put whatsapp notification to urgent check in setting / notification / advance/ whatsapp and see inside
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I tried still the same problem
Got the same problem with both Whatsapp and Viber, and often with fb messenger.
It seems that I cannot fix it since I tried literally everything and yet, on my friend's note 9, everything is working flawless.
psychofedex said:
Got the same problem with both Whatsapp and Viber, and often with fb messenger.
It seems that I cannot fix it since I tried literally everything and yet, on my friend's note 9, everything is working flawless.
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Have you put the app to sleep?
Same issue but for nearly all apps which require the internet for a notification. Only get the issue on mobile data, when connected to wi-fi all are instant.
angvil said:
Hello fellow note 9 owners....
I'm facing an issue when I close whatsapp and lock the screen I don't get notifications that I have new messages nor do they get delivered to me unless I open WhatsApp. I think I tried everything to fix it.... Here's what I tried
I put WhatsApp in the unmonitored app list in the battery settings, I'm in performance mode, I cleared cache, I uninstalled WhatsApp, reinstalled it fresh not from a restore. Is there anything else I should do to fix this?
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Click to collapse
Make sure you turn this off.
I also have the same problem i have tried a lot of solution but none works.
Changed Rom several times, using PNF-root to change heartbeat interval, uninstalled Universal GMS Doze, setting whatsapp as not optimized, deleted whatsapp and data.
Nothing just nothing have helped, im currently on syberia Rom xiaomi Mi5.
But i dont think its Rom related because i had the same problem on Xiaomi.eu ROM and other Roms
Thks for this tip as I was struggling to find the culprit despite knowing this was rhe issue I had it on by mistake.
This settings now are more buried on pie so forgotten this one.
EDIT: STILL HAVING THE ISSUE
zeanong said:
Make sure you turn this off.
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Funny that menu wasn't available via device care app. My WhatsApp and telegram are optimized blue bar enabled and I dont get issues with notifications .
Sent from my SM-N960U1 using Tapatalk
insaned said:
Thks for this tip as I was struggling to find the culprit despite knowing this was rhe issue I had it on by mistake.
This settings now are more buried on pie so forgotten this one.
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Hi, How did you solve your problem?
JazonX said:
Hi, How did you solve your problem?
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Actually I thought it was solved by turning off the battery optimization (which it was on by mistake) and thought it was solved but tonight had again the same issue.
In the morning received only the notifications/messages after opening whatsapp.
I'm not sure if this options below might not also be part of the issue (despite not making sense but who knows...)
This might be a problem for people running Android Pie and One Ui on their Note 9s. I don't believe these problems existed on Oreo. Lets wait a see when an update will be pushed to fix this problem. Until then my wife's Note 9 is staying on Oreo.
For those of you that have updated to Pie how has it affected battery life? Better or worse? If better by how much? SOT Etc
Hazzay88 said:
This might be a problem for people running Android Pie and One Ui on their Note 9s. I don't believe these problems existed on Oreo. Lets wait a see when an update will be pushed to fix this problem. Until then my wife's Note 9 is staying on Oreo.
For those of you that have updated to Pie how has it affected battery life? Better or worse? If better by how much? SOT Etc
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When I got the note 9 the update for Pie was 3 days after so didn't have the chance to have it properly tested, but I think I had the issue on both versions.
This issue exists since Samsung introduced their device maintenance. Switching off batterie optimisation for WhatsApp was the solution for me. Actually only WhatsApp, threema and k9-mail have problems receiving push in standby on my phones, any other apps I use don't have this issue. Therfore I think it's more an issue with the apps, less with the rom. Also Samsung states in the settings that apps in standby may not receive actualisations or send notifications.
Go to stettings->apps->WhatsApp and turn off batterie optimisation
Before Samsung introduced this feature, I was using greenify and had the same issue with some apps.
Like I mentioned earlier. I had issues with Telegram and WhatsApp notifications on Oreo. Now on pie beta 3 no issues. Also my WhatsApp and telegram *are* battery optimized. So I'd say you should be looking at other avenues to remedy this problem. Maybe review the app notifications for whatsapps carefully.
Sent from my SM-N960U1 using Tapatalk
Limeybastard said:
Like I mentioned earlier. I had issues with Telegram and WhatsApp notifications on Oreo. Now on pie beta 3 no issues. Also my WhatsApp and telegram *are* battery optimized. So I'd say you should be looking at other avenues to remedy this problem. Maybe review the app notifications for whatsapps carefully. View attachment 4689288
Sent from my SM-N960U1 using Tapatalk
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The app notifications are flawless.
The issue is not the notifications, otherwise they would be there but just not being notified on the system.
Even when opening the phone and unlocking it, they are not on the phone, BUT when the app is opened you start actually receiving the messages in a fast manner flow almost like they are just being texted at a very fast pace, so it seems more like they have just been pushed rather than having the message there and simply not notified, otherwise would be having a static last message.
The app seems to be in sleep mode even when whitelisted.
At the moment I have absolutely everything off inside the optimization
The background mobile data is ON
IS even allowed while data saver is ON (Which I don't use anyway)
The sleeping apps, for whatsapp is whitelisted (OFF)
AND it still have the same issue, either the app is optimized or not optimized which does not make sense.
insaned said:
The app notifications are flawless.
The issue is not the notifications, otherwise they would be there but just not being notified on the system.
Even when opening the phone and unlocking it, they are not on the phone, BUT when the app is opened you start actually receiving the messages in a fast manner flow almost like they are just being texted at a very fast pace, so it seems more like they have just been pushed rather than having the message there and simply not notified, otherwise would be having a static last message.
The app seems to be in sleep mode even when whitelisted.
At the moment I have absolutely everything off inside the optimization
The background mobile data is ON
IS even allowed while data saver is ON (Which I don't use anyway)
The sleeping apps, for whatsapp is whitelisted (OFF)
AND it still have the same issue, either the app is optimized or not optimized which does not make sense.
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Click to collapse
Are you using version 2.18.380?
Also try backing up and deleting and re installing .
Sent from my SM-N960U1 using Tapatalk
Limeybastard said:
Are you using version 2.18.380?
Also try backing up and deleting and re installing .
Sent from my SM-N960U1 using Tapatalk
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Thanks for the suggestion.
I have 1 note 9 with Gbwhatsapp and another note 9 with stock Whatsapp. Have issues on both.
One was updated to pie and then did factory reset and restored from cloud (unless the backed up settings somehow contributed to an error and other was just OTA updated without any reset. They even operate on different networks.
Seems pretty odd...
To me the app is showing exactly the same behavior as behaving like the list of "sleeping apps", despite the fact it's whitelisted.
So, over the last few weeks I've found that my P20 Pro vibrates for no (known reason), every now and again. Usually multiple times per day.
I've tried turning it off and back on, killing the apps, checking for updates, turning notifications off on most apps.
Has anyone had a similar problem and /or has any way of diagnosing or fixing it?
I have experienced the same thing, so you're not totally alone if that helps. I haven't found the cause yet either. I suspect it might be WiFi+ vibrating when the source switches back and forth so it'll happen in stints for me.
i have the same thing and i think i might found the reason, i have some muted WhatsApp chat groups and it seems like that every now and then when i get messages in these groups my phone vibrates although i muted them . There is no notification but a short vibration.
Another thing that bothers me more is when receiving an whats app message my phone vibrates once short and after that the way i set it up in the settings...
I begin to get it after an update. hope to see a solution soon.
No
I believe I've found the cause and solution to the Huawei mate 20 pro random vibrations.
I installed a notification logger from the play store and found that it was logging notifications of repetitive image downloads completing that lined up with every buzz.
If you go into settings, apps and choose to see system apps in the menu, you can force close the download and download manager apps. If you then clear the data and cache from each, you should find the phantom notifications stop.
I haven't had one in days now, and it was all the time.
I hope this is of help.
This happens to me a lot. Its mainly due to voice recognition thinking I'm am speaking to the phone. It happens randomly when watching TV, at work on even in the train. There's no specific key work that triggers it,. It happens at random. This is my issue with the random vibration but your could be a different reason although
Ereckson said:
This happens to me a lot. Its mainly due to voice recognition thinking I'm am speaking to the phone. It happens randomly when watching TV, at work on even in the train. There's no specific key work that triggers it,. It happens at random. This is my issue with the random vibration but your could be a different reason although
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Mine was definitely the download manager continuously redownloading Google photos images. Force stop, clear data, clear cache of the download and download manager system apps and mine has been fine now for a week. Try it!
Had the same issue months ago. Cleaning cache and data of stock download manager app solved it for me.
Mine started doing same yesterday ?
I have the mate 20 pro, and it's just started randomly vibrating with no notification
So my phone is now starting to randomly vibrate like bursts of short vibrations that last a while, but there's no notifications or anything? I don't know how to find the "download manager" to check if it's that. I'm not sure which apps to force stop. It's really annoying though.
Do you use Textra? Happened to my wife's s8 and she just uninstalled then reinstalled Textra to make the problem go away.
I have cleared the download manager and everything else several times, but it only works for few days even hours and starts again. I'm not sure if it activities itself again after I download something, but nevertheless, this just shouldn't happen. How can I disable download manager permanently (or preferably just the vibrations, as I assume DM is there for a reason)
Had the same issue. No problem from textra, for me it was google drive. I uninstalled it, cleared cahe and data and I am now using OneDrive. I haven't experienced any random vibrations since then.
Mate 20 X had similar issue after EMUI 9.1 upgrade and turned out to be contacts sync system app constantly trying to sync contacts. Force stop and cleared data and all good now.
I have the same issue on regular mate 20 since the last software update to EMUI 9.1.0. All the suggested solutions here did not resolve the issue. If someone has more suggestions please share
I fixed it. It's a system application called "Contacts Sync" disabling it solved the issue for me.
Settings > apps > show system processes > search for Contacts Sync > disable and force close it
humax1 said:
I fixed it. It's a system application called "Contacts Sync" disabling it solved the issue for me.
Settings > apps > show system processes > search for Contacts Sync > disable and force close it
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This didnt work for me, but i found another solution. I stopped almost all apps from autostart. except email and messangers. that immediately solved the issue and the phone boots much faster as well, nice sideeffect
You need to go into battery usage and then click on the individual app, then app launch.
I hope that helps
shingers5 said:
Mate 20 X had similar issue after EMUI 9.1 upgrade and turned out to be contacts sync system app constantly trying to sync contacts. Force stop and cleared data and all good now.
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Click to collapse
I just noticed this on my mate 20x on 9.1 on vibrate mode. Did your solution permanently resolve this issue or do you have to do it multiple times or after restarts?
Pacman1969 said:
I just noticed this on my mate 20x on 9.1 on vibrate mode. Did your solution permanently resolve this issue or do you have to do it multiple times or after restarts?
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Yes it did. I force close it and disabled it from app settings. Never came back
Phone: dual sim Samsung Galaxy Note 8 (SM-N9500) running Android 8.0
Does anyone get individual apps losing their notification sound setting? Recently my Twitter app stopped making audible notifications and when I checked, I found that the notification sound was set to "24270" which is not in my sounds list. This last happened to the default SMS app. Any ideas as to a) why this happened and b) is it possible to globally reset sound notifications?
TIA
Thanks for bringing it to my attention. I've noticed that my N950F doesn't always play Whatsapp notification tones, although I see the LED and notification bar. Rebooting the phone, works for a few hours.
I found this was a problem for a long time, but after doing a factory reset and installing Pie it's all working again. I also had issues with the notification LED that are gone now.
I had the same probleme since pie-update with just one of some chats in telegram. Only one was set to "silense" over night. I had tried first to exclude it from accu-optimization. Next day it was the same, same chat in telegram was set to silence. Now i tried the "apps in standby" under battery->.../settings->apps in standby. If there is your "problem"-app showing up, then delete it from that list withe delete in the right top corner. that solved it for myself, since 2 days now no silnce anymore.
Yeah, make sure any apps you want notifications from are not blocked from using battery or background data in the app settings.
It is probably a software conflict. Try wiping the Cache Partition in Recovery Mode. If that doesn't work backup the data stored on your device and perform a hard factory reset.
Anonymously_Unknown said:
Thanks for bringing it to my attention. I've noticed that my N950F doesn't always play Whatsapp notification tones, although I see the LED and notification bar. Rebooting the phone, works for a few hours.
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I have the same issue with Whatsapp, sometimes, but mine seems to fix itself again after a while. I'm using a modded version of Whatsapp and I just chalked it up to be an issue with that. It's interesting to note the problems other people are having.