Database Develop

For everyone that has an HD7 and loves..

..OtterBox's but is as sad as I am that OtterBox does not have one out for our phones, demand one! or ask
OtterBox's e-mail: [email protected]
P.S Even if your not 100% going to buy one if it comes out please still submit a request for it like I did below, THANK YOU!

91 views, did anyone submit one? ...

Coming Soon.
http://www.mobilefun.co.uk/otterbox-for-htc-hd7-defender-series-p26606.htm
Spoke to Mobilefun and they recon it should be with them in a few weeks.

cityhunterx said:
Coming Soon.
http://www.mobilefun.co.uk/otterbox-for-htc-hd7-defender-series-p26606.htm
Spoke to Mobilefun and they recon it should be with them in a few weeks.
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Thank you very much!

I already emailed them the day the HD7 was launched in the UK in hopes of it being availible to buy when it launched in the US. Here's to hopeing the wait isn't much longer.

Well my email was send today to outterbox

And here is the answer from outterbox:
At this point we do not have any information when that case will be released. I would say to keep an eye on our website, as it will have the most up to date information on any new releases that we may have. Sorry for any inconvenience
Thanks,
RosaLinda Howard
Customer Service Representative
P: (888)695-8820

Google CSR excuses/reasons - for the Lulz

Had to create this thread, want to hear the excuses/reasons you got for not shipping.
My story.
Me - Calling about the shipping of my 2 nexus 4 16gb's.
CSR - Oh Ok, so did you hmmm...I can't remember what I wanted to ask ...hmm..yeah did you get a backorder email.
Me - Backorder ..nopes (I did get one but I wanted to see the response).
CSR - Oh Ok, let me pull up your profile (asks for email address), I see that your order was placed and got cancelled and reactivated within a matter of minutes and hence did not make it to the shipping department.
Me - Ok (laughing inside) but how is it possible that it got cancelled and reactivated on it's own
CSR - I don't know but that's what it shows here, but I'll go ahead and send your order to the shipping department and you will get it ASAP
Me - What do you mean by ASAP, today, tomorrow , day after , after Thanksgiving, after Black Friday.
CSR - it'll ship out tomorrow.
Me - Ok, cool (was at work and got something critical so did'nt have time to have more fun).
CSR - Ok, do you mind filling a survey after the call
Me - Yeah Sure
CSR - ummm..never mind the survey link is down , you have a great day sir.
Me - You too.
We hang up.
My first ever call to a Google made me LOL, the order cancelled and reactivated on it's own, WTF ...I thought they had world class coders out there at Google.
Share your experience and maybe we can have some fun in these times of misery waiting for the order to be processed.

Hello Mathieu
Rest assured that Nexus 4 orders are being delivered based on the order in which they were received. Due to overwhelming demand we sold out of Nexus 4 extremely quickly.
Please let me know if there is anything else i can help you with
Regards Lamar
The Google Play Team
I personally know 5 person who got theirs while ordering an hour or so after me.

That's hilarious..mods will probably want you to more into the 17k reply thread though
What an A+ CSR rep.

Thank you for contacting the Google Play Store support team. My name is Ruphert and I am the specialist that will be handling your issue with your order.
First of all, I want to apologize for the confusion. Please note that the automated delivery estimate date is based on typical shipment processing and does not apply to Nexus 4 backorders. Nexus 4 backorders are being delivered based on the order in which they were received. When you receive a shipping confirmation email you will be able to track your delivery.
Please rest assured that Nexus 4 orders are being delivered based on the order in which they were received. Due to overwhelming demand we sold out of Nexus 4 extremely quickly. "Within 3 weeks" is the only guidance I can provide at this time. I’ll only know the scheduled delivery date when you receive an email notification that your order has shipped.
Due to the three week backorder we will issue a refund separately in the amount of the shipping charge to your original form of payment shortly after your original order is charged and shipped.
If you have any other questions, please feel free to reply directly to this email.
Regards,
Ruphert
The Google Play Store

thekooliest said:
That's hilarious..mods will probably want you to more into the 17k reply thread though
What an A+ CSR rep.
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well that thread is like > 1000 pages and this one is exclusively for excuses, lets hope they do not close it

http://forum.xda-developers.com/showthread.php?t=2004241

Read this before ordering.. [OnePlus Support horror story]

I made an order on the 26/6 where it said that stock was available, a DHL order was created on the 27/7 that stayed on Shipping information received. Contacted DHL after a few days to see where my order was and they said it was never picked up.
Contacted OnePlus Live support, where i found out they did not have stock that's why they did not proceed and was told to wait 48 hours. I did.
After 48 hours my order was still not moving, contacted them again, opened a ticket and been trying to find out where my order is, finally they said that the order was lost and after 1 week of live support and support tickets they tried to resend me the order.
After 3 days that the new order stayed in pending and avoiding my question on "when will the new order be shipped" i opened a ticket in paypal asking for my money back.
It only took them 24h to hold the new order and asking me to close the dispute and as they put it "The system will automatically unhold the order upon ending PayPal dispute. Then the order will be shipped out based on the ETD (estimated time of arrival) you saw when you placed this order."
Thanks but not thanks, after i read https://www.reddit.com/r/oneplus/comments/4twljv/oneplus_three_package_has_arrive_but_without_the/ I will never trust OnePlus again.
#NEVERTRUST rather than #NeverSettle.
I post this here, maybe it will manage to save someone the time and money from dealing with OnePlus and their support deparment.

So why instead of going through all of this misery, didn't you just buy one on Swappa??? There are brand new, never used or opened, as well as lightly used, tested phones, often for the same or less money than ordering one.
I just bought one there; in fact, I have bought my last four phones there -- not a single problem with any of them. Very easy and trouble free way to get a new phone.

Wow I was thinking of buying this phone and canceling the Axon 7 since everyone says this has better performance, but after that story no thank you and the other one who essentially got robbed no thanks. Loving ZTE.

some people unfortunately have some bad luck and bad experiences, just b/c this happened to him does not mean it will happen to you, some people just dont have things go right for them, i don't think u should not get the phone off of his bad luck, that is just the way life works, somethings works for people and somethings don't, i had a great experience, i work for at&t mobility and i encounter people who do have such bad luck and we can't do anything for b/c of certain circumstances and yet for some others we can work wonders for. I think it just so crazy how life is on how somethings work out for some people and somethings just go so wrong for people. You just gotta find out what works great for u

it's strange that it was marked as "in stock" because I ordered mine on June 21th (shipping to France) and before I paid it was clearly marked that estimated shipping date was for June 30th, so 9th day later, plus 7 days for DHL shipping.
Anyway I had to go in another country for 2 weeks and sent it to my parents home.
In the end they sent it on June 27th, so 3 days ahead of estimated shipping date and DHL was long as it was told.
On your invoice, what is the "estimated dispatch date"? their stock may differ by continent but for Europe stock was already low.
Anyway you don't need to warn European buyers as it's not possible to order op3 for most European countries, until end of September I think.

This could have been the 2nd OnePlus 3 i ordered from them. The 1st one came within 3 days when they first announced it. Everything went just fine and i was pretty pleased with the phone itself.
In this case i had to go through the process with their so-called "Customer Support", which is one of worse situations I've ever been through and person after person I've talked to in order to solve this was giving me the same answer "Wait 24/48 hours more". This was going more than a week.
@Le_Zouave It said in stock that's why i continued from them and not from any other website, better of getting the product from the source - i guess. Plus, In the ticket when finally the decided that my order was not send, i asked if it would be send "NOW" proceed, if not refund me 'PLEASE', they continued with the 2nd order which stayed pending for 3 days.
@zulu657 I would have bought it from any other website that supported shipping to Cyprus - my country, but since it showed "in stock" and i my previous device came within 3 days i thought "why not".
Point here is, If everything goes as it should then you might get the products you ordered, IF anything goes wrong and you have to solve it with their Support center, then i feel bad for you.

genoxide said:
Read this before ordering.. [OnePlus Support horror story]
Click to expand...
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Nah man, already bought 3 phones from this company and they're pretty chill

Mine was fine. Enough said. Scare tactics. Are you paid by a competitor?

Also got mine within 3 days. I was really surprised at how fast it was delivered. On the other hand I have been waiting for a delivery from America (I'm in Austria) for nearly a month. Sometimes the packages get held in customs and can stay there for weeks. Either way a bit of patience if all you need. No point getting all worked up over something so petty. First world problems, am I right? Lol

But still...
This phone is a beast...
Nevermind the cs. All cs are almost the same they are like robots programmed to say what they are about to say.

To answer all,
 @GeneralDisaray2 not paid by anyone. Just sharing my 2nd OP3 experience with all of you.
 @camdadeye291 First OP3 i ordered as soon as it got announced came in 3 days, was as surprised as you. But as soon as i had to contact their support center for my 2nd order to solve my issue it all went to hell. Plus i would not call losing 500€ a 'first world problem'.
 @marc_ecko28 The phone itself is one of the best i ever owned, that's why i ordered this 2nd one along with more cases.

genoxide said:
To answer all,
 @GeneralDisaray2 not paid by anyone. Just sharing my 2nd OP3 experience with all of you.
 @camdadeye291 First OP3 i ordered as soon as it got announced came in 3 days, was as surprised as you. But as soon as i had to contact their support center for my 2nd order to solve my issue it all went to hell. Plus i would not call losing 500€ a 'first world problem'.
 @marc_ecko28 The phone itself is one of the best i ever owned, that's why i ordered this 2nd one along with more cases.
Click to expand...
Click to collapse
Like I said a bit of patience is all that is needed, I'm sure it will be resolved. Still a first world problem.

For me all went smooth, even came earlier than estimated time, shipped to Croatia and in ten days after placed order I got it. No problems or anything whatsoever.

i bought total of 3 oneplus.3 never had issue. one phonr was even in my hands 2 days after payment which is insane
Sent from my ONEPLUS A3000 using XDA-Developers mobile app

genoxide said:
I made an order on the 26/6 where it said that stock was available, a DHL order was created on the 27/7 that stayed on Shipping information received. Contacted DHL after a few days to see where my order was and they said it was never picked up.
Contacted OnePlus Live support, where i found out they did not have stock that's why they did not proceed and was told to wait 48 hours. I did.
After 48 hours my order was still not moving, contacted them again, opened a ticket and been trying to find out where my order is, finally they said that the order was lost and after 1 week of live support and support tickets they tried to resend me the order.
After 3 days that the new order stayed in pending and avoiding my question on "when will the new order be shipped" i opened a ticket in paypal asking for my money back.
It only took them 24h to hold the new order and asking me to close the dispute and as they put it "The system will automatically unhold the order upon ending PayPal dispute. Then the order will be shipped out based on the ETD (estimated time of arrival) you saw when you placed this order."
Thanks but not thanks, after i read https://www.reddit.com/r/oneplus/comments/4twljv/oneplus_three_package_has_arrive_but_without_the/ I will never trust OnePlus again.
#NEVERTRUST rather than #NeverSettle.
I post this here, maybe it will manage to save someone the time and money from dealing with OnePlus and their support deparment.
Click to expand...
Click to collapse
At first, my phone took longer than stated but I didn't logon to XDA and write a negative review about the situation. Nothing is guaranteed in life except taxes and death! Stuff you order on Amazon Prime - not guaranteed to get to you the next day. The game you purchased from GameStop or Best Buy - not guaranteed to get to you by the stated time and date. The phone you bought from OnePlus - not guaranteed to get to you by the date and time given. I think you missed the part where OnePlus halted sales of the OnePlus 3 due them not being able to meet demand - due to the devices popularity? Guys, please don't be phased by this account of "bad luck". What happened to this guys is not guaranteed to happen to you.
Sent from my ONEPLUS A3000 using XDA-Developers mobile app

speedyjay said:
At first, my phone took longer than stated but I didn't logon to XDA and write a negative review about the situation. Nothing is guaranteed in life except taxes and death! Stuff you order on Amazon Prime - not guaranteed to get to you the next day. The game you purchased from GameStop or Best Buy - not guaranteed to get to you by the stated time and date. The phone you bought from OnePlus - not guaranteed to get to you by the date and time given. I think you missed the part where OnePlus halted sales of the OnePlus 3 due them not being able to meet demand - due to the devices popularity? Guys, please don't be phased by this account of "bad luck". What happened to this guys is not guaranteed to happen to you.
Sent from my ONEPLUS A3000 using XDA-Developers mobile app
Click to expand...
Click to collapse
The phone did not take longer, it never came since the 26/7. Actually, it was never packed but they just created a DHL ticket for pickup and that's it. I did not post this to inform people about OnePlus' lack of stock, but to share my experience with their Support deparment.
I had delays with products that i ordered from the Internet, but as soon as i contacted the company they handled it, like any company that respects their customers would. OnePlus support did not.
What i saw from their support department is keep the customer waiting. At least that what they showed me. It was not with 1 guy of their support, but with most of them, only 2 guys that i spoke with in live support actually came clear and i respect that.
The order was made before OnePlus came out in public and halt the sales, but that again plays no role as again I'm saying that my issue is not with their lack of stock, but with their lack of support and respect for their customers.
Was it bad luck? Yes. Will this happen to anyone else? Hope not. But in the case it happens and you need to contact their customer support, I feel bad for you.

genoxide said:
The phone did not take longer, it never came since the 26/7. Actually, it was never packed but they just created a DHL ticket for pickup and that's it. I did not post this to inform people about OnePlus' lack of stock, but to share my experience with their Support deparment.
I had delays with products that i ordered from the Internet, but as soon as i contacted the company they handled it, like any company that respects their customers would. OnePlus support did not.
What i saw from their support department is keep the customer waiting. At least that what they showed me. It was not with 1 guy of their support, but with most of them, only 2 guys that i spoke with in live support actually came clear and i respect that.
The order was made before OnePlus came out in public and halt the sales, but that again plays no role as again I'm saying that my issue is not with their lack of stock, but with their lack of support and respect for their customers.
Was it bad luck? Yes. Will this happen to anyone else? Hope not. But in the case it happens and you need to contact their customer support, I feel bad for you.
Click to expand...
Click to collapse
Have you received your device?
Sent from my ONEPLUS A3000 using XDA-Developers mobile app

speedyjay said:
Have you received your device?
Sent from my ONEPLUS A3000 using XDA-Developers mobile app
Click to expand...
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Nope. I opened a case with Paypal for a refund 4 days ago.

I still wouldn't go as far as to say that this is appalling service. It's just a classic case of bad luck. Not every company has made their millions abiding by the book. If companies didn't make mistakes, they'd definitely be something wrong.
Sent from my ONEPLUS A3000 using XDA-Developers mobile app

Any news on UK availability?

Seems to have been released in the US but no work on UK yet...any ideas when this may be released?

Also waiting to find out about this in the UK, its listed on the Asus UK website but no word of any availability.

Ditto - although I now own a Samsung Gear S3 Classic ( & Frontier when it shows up) - I still want o get the Zenwatch Rose Gold because of the styling

bonerp said:
Seems to have been released in the US but no work on UK yet...any ideas when this may be released?
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Yeah very odd..
Listed on asus website with no information on availability .
The only way to buy the watch is to import from bhphotovideo. (with duty it comes to about £299)
not sure what the UK final price will be though

They have it on the Amazon.de site but you can't have it shipped it to the UK. It seems it's widely available in Europe just not in the UK, maybe it's some safety issue delaying things??

I pre-ordered one from amazon.fr. (france) And even though it had been displaying coming soon (even now) on their website, I received a confirmation email today that it had been shipped.
I tracked it, and it is already in Peterborough, UK, and will be delivered here to me in London on Saturday.
During the pre order, it dropped to 230 euro for the leather-band then went back up, and they honored it..
£193.33 not bad.
Also, saw on reddit that you can use a 15mm pin and just carefully alter your own strap

well.... mine arrive today so....

Oh thats amazing news! how long ago did you pre order! Just ordering from amazon france now...

jamesweech said:
Oh thats amazing news! how long ago did you pre order! Just ordering from amazon france now...
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I pre-ordered on the 26th of November, then I contacted them via email in english and asked if they have stock due before christmas, otherwise I'd have to look for an alternative. They said they don't have a date but they would bump me up the queue.
Hope this helps

HeroXth said:
I pre-ordered on the 26th of November, then I contacted them via email in english and asked if they have stock due before christmas, otherwise I'd have to look for an alternative. They said they don't have a date but they would bump me up the queue.
Hope this helps
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Oh perfect! Just emailed them now and am hoping to get a response soon .
Thank you

I pre-ordered mine from Amazon fr (no 3rd party sellers) on 17th of this month... the status is still 'coming soon' and my chanses of getting it until the 24th are getting slim, despite amazon saying they can guarantee a delivery before xmas with fast shipping.. Now it's been 4 days and i haven't received any shipping confirmation email yet .. I've also selected fast shipping!.. Is there a way to contact them? Any detail would be appreciated!!

Aethergr said:
I pre-ordered mine from Amazon fr (no 3rd party sellers) on 17th of this month... the status is still 'coming soon' and my chanses of getting it until the 24th are getting slim, despite amazon saying they can guarantee a delivery before xmas with fast shipping.. Now it's been 4 days and i haven't received any shipping confirmation email yet .. I've also selected fast shipping!.. Is there a way to contact them? Any detail would be appreciated!!
Click to expand...
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yes.. I use google translate to help me navigate to their contact us page. There is an option for email in english, use that to send them an email. I did this and they bumped me up the queue and sent me my watch already

HeroXth said:
yes.. I use google translate to help me navigate to their contact us page. There is an option for email in english, use that to send them an email. I did this and they bumped me up the queue and sent me my watch already
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Man i can't thank you possibly enough.. I've just sent them a pollite email and..<fingers crossed> i'm expecting a Christmas delivery..or at least a bump up in the queue. THANKS again!

Aethergr said:
Man i can't thank you possibly enough.. I've just sent them a pollite email and..<fingers crossed> i'm expecting a Christmas delivery..or at least a bump up in the queue. THANKS again!
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I've done the same and am hoping for the best :3

jamesweech said:
I've done the same and am hoping for the best :3
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Best of luck mate, i will update once i get a reply or the delivery.. you should probably receive it sooner than me since you ordered it a day faster..!
EDIT: I already got a kind answer from amazon fr although it's kinda uncertain.. they said it will be shipped on the "release date".. Turns out Asus also hasn't provided them with a release date either. I really start to believe that we'll get it around Q1 2017 like on the UK... Bad move Asus !

Aethergr said:
Best of luck mate, i will update once i get a reply or the delivery.. you should probably receive it sooner than me since you ordered it a day faster..!
EDIT: I already got a kind answer from amazon fr although it's kinda uncertain.. they said it will be shipped on the "release date".. Turns out Asus also hasn't provided them with a release date either. I really start to believe that we'll get it around Q1 2017 like on the UK... Bad move Asus !
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This is the email I got:
Hello,
Following your e-mail I inform you that we are unable to send you Asus ZenWatch 3 Smartwatch 1,39" Bluetooth Marron foncé
within the time frame originally announced, this item being temporarily out of stock.
I would like to assure you that we work with our suppliers to obtain a copy of this article to send it to you as soon as possible, at the price indicated during the validation of your order.
I am aware that the Christmas party is approaching and the customer who places the order on our site wishes to receive the order as soon as possible or at least before Christmas.
Moreover, I have alerted our department in relation with our suppliers who will do everything possible to get this article as soon as possible.
That's why we ask you to wait a little longer. We will send you this article as soon as we have received the first copy of our suppliers and you will confirm by e-mail the date and the modalities of this shipment.
For information, any order paid by card is invoiced at the time of preparation of your parcel (just before its departure).
I am sorry for the inconvenience this change may have caused and apologize for the inconvenience.
If you prefer, you have the option to cancel this item from your order, following the instructions found at the following address:
http://www.amazon.fr/gp/help/customer/display.html?nodeId=548660
Please be aware that it is possible that this item is still in stock, ready to ship within 2-5 working days. Go to the detailed page of the article and consult the box titled "More Choices" to find these offers.
You can find more information about the availability of your item in our Help page:
http://www.amazon.fr/gp/help/customer/display.html?nodeId=
To learn more about Marketplace purchases, check out our help pages at:
http://www.amazon.fr/gp/help/customer/display.html?nodeId=
Thank you for your understanding. Do not hesitate to contact us by replying directly to this email if you have any other questions. We are always here to help.

Me too received it from amazon fr almost a month now(i made my pre order erlier of November) gunmetal version.
I got it within 1 working day when being dispatched with ups express saver shipping.
Very pleased so far with the watch
Mary christmas to everyone guys

paatha13 said:
Me too received it from amazon fr almost a month now(i made my pre order erlier of November) gunmetal version.
I got it within 1 working day when being dispatched with ups express saver shipping.
Very pleased so far with the watch
Mary christmas to everyone guys
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Merry christmas bud, that's some great luck! Thanks to Asus and amazon i will be spending some giftless/watch-less xmas here haha
I ordered the silver-leather one but judging from our amazon replies we will be getting it early next year
EDIT: silver-silicon band is listed as available in stock on the 28th of December...so definately it's a 1-10 January delivery

Well actually my first choice was amazon de but unfortunately didn't shipped to my country so the second choice was amazon fr.
Zenwatch 3 was top priority to me when being announced earlier September at IFA 2016 as the most beautiful and top design smartwatch released s far to my taste
But if I have to complain for something is that 3-4 days after receiving it amazon fr dropped the price from 249 to 224 for few hours discount offer and send them email that's being unfair for that of being of first one to pre order from earlier November when being list at their web page and to provide me refund the 25 euro differences but hey they refused to do that.
They told me to re order with the new price and return the first purchase but after few minutes receive the email response from them immediately they changed the price back to 249 euro.
So I missed the change to re order to the discount price.
From that prospect I'm not so pleased by Amazon fr policy and attitude.
Well that's said hope to receive yours as soon as possible.
Sent from my iPad using Tapatalk

Same in US right now. You literally can't buy this anywhere.

Question Exclusive Colour Shipping Delays UK

Hi all,
I noticed a lot of people were experiencing delays / lack of updates for orders of the S21 Ultra in an exclusive colour and struggling to get any info from Samsung. If you hear anything share it below!
Any one else's just say customising?

Same for me since reveal day. Still states in order email accessories will be delivered by 29 except phone.
Its says in the email in orange below amount paid in total
"Please note : All orders with pre-order items will be shipped on the pre-order shipping date.

Well email just arrived from rep.
Bad news for all exclusive orders by sounds of it.
Tried to upload pic but too big for server.
Email states as follows :
As per our internal team you have availed the limited edition for our galaxy s21 ultra 5g together with accessories it will be delivered on the 14th of February as the earliest.
We sincerely appreciate your patience and understanding and please know that your continuous with us means a lot.
____________________
Well only two word for all
Patience prevails

tani786 said:
Well email just arrived from rep.
Bad news for all exclusive orders by sounds of it.
Tried to upload pic but too big for server.
Email states as follows :
As per our internal team you have availed the limited edition for our galaxy s21 ultra 5g together with accessories it will be delivered on the 14th of February as the earliest.
We sincerely appreciate your patience and understanding and please know that your continuous with us means a lot.
____________________
Well only two word for all
Patience prevails
Click to expand...
Click to collapse
14th

when you preorder the phone, i believe there was a condition that the limited edition s21 may take an additional 4 weeks from release date of the regular s21 ultra, this wasn't for just UK but for all regions. That is why i went with the black

Update:
Spoke to Samsung and free gifts are coming tomorrow but phone still nowhere to be seen.

mattybuk1 said:
Update:
Spoke to Samsung and free gifts are coming tomorrow but phone still nowhere to be seen.
Click to expand...
Click to collapse
Same here preorder items except phone are arriving. DPD tracking details have come through.

I've just seen mine is in preparing dispatch! Finally!

And me friday
Like I said
Patience prevails