Hey guys, my beloved One has a crack on the camera lens cover, possibly from dropping it.
I asked Phones 4u, who I bought the phone from, but they are unwilling to help as they classify it as "physical damage".
Where can I get this repaired, if at all?
GlobeUK said:
Hey guys, my beloved One has a crack on the camera lens cover, possibly from dropping it.
I asked Phones 4u, who I bought the phone from, but they are unwilling to help as they classify it as "physical damage".
Where can I get this repaired, if at all?
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Click to collapse
Give HTC a call, they should be able to help re: repairs.
Also, bad luck for dropping it. >.<
Related
my camera glass is broken
ı need to change it but how? ı searched on ebay but I could not find any seperate glass. ı will happy to buy a housing that include camera glass but ı could not find any.
---Help---
---SOS---
Can you post a picture of what exaclty is broken and how severer the damage is?
pergamos23 said:
my camera glass is broken
ı need to change it but how? ı searched on ebay but I could not find any seperate glass. ı will happy to buy a housing that include camera glass but ı could not find any.
---Help---
---SOS---
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Click to collapse
same here mate cracked the case glass and carnt find one anywhere.
this is pic of my phone
I need solve this problem urgently but how ): ?
Shouldn't this be in general not the accessories forum?
camera
this is what you need ;-)
Can't you remove the glass and replace it?
I've just seen...it's only the plastic insert that is broken is it not?
It's just a thin square of plastic, stuck down with some kind of non drying sticky resin
Photos posted...
lens....
This might give you a better idea
leoni1980 said:
This might give you a better idea
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yes thats what ı need. the plastic insert that is broken
from where ı can find it? since one month I searching for it
This might sound crazy but...Take apart the device. Bust out the broken glass and just put all back together. Get a protective carrying case. Won't be an eyesore anymore and you can quit looking for that little piece.
and Leoni, are you selling the part or just showing off? HA.
Okay I found something that looks like it contains what you need.
I'm thinking you buy it. Remove what you want and sell the rest as is gently used.
cgi.ebay.com/Housing-Faceplate-Case-Cover-For-HTC-Touch-HD2-T8585_W0QQitemZ280484218734QQcmdZViewItemQQptZPDA_Accessories?hash=item414e29876e
Scroll down to where they have the pics in the listing. Second one shows one with glass over camera.
Or what about a dummy phone? They might use the same glass! And you'll have a toy!
cgi.ebay.com/OEM-Dummy-Display-Phone-for-HTC-HD2-HD-2-FAKE_W0QQitemZ150421756627QQcmdZViewItemQQptZPDA_Accessories?hash=item2305d5dad3
Just trying to help.
FloatHeavy said:
Okay I found something that looks like it contains what you need.
I'm thinking you buy it. Remove what you want and sell the rest as is gently used.
cgi.ebay.com/Housing-Faceplate-Case-Cover-For-HTC-Touch-HD2-T8585_W0QQitemZ280484218734QQcmdZViewItemQQptZPDA_Accessories?hash=item414e29876e
Scroll down to where they have the pics in the listing. Second one shows one with glass over camera.
Or what about a dummy phone? They might use the same glass! And you'll have a toy!
cgi.ebay.com/OEM-Dummy-Display-Phone-for-HTC-HD2-HD-2-FAKE_W0QQitemZ150421756627QQcmdZViewItemQQptZPDA_Accessories?hash=item2305d5dad3
Just trying to help.
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thanks for your help. but should be better solution with less price
pergamos23 said:
thanks for your help. but should be better solution with less price
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Click to collapse
beggers cant be choosers
Honestly I think the dummy phone purchase may be your way to go.
You would only be spending about $25-30 USD to have a possible fix.
If this part WERE available, I imagine it costing at least $10-20 USD.
Beggars can be choosers, but you just have less to choose from!
still could not find any seperate insert plastic ):
in fact I have same problem , the first crack appeared after two weeks maybe , then another one after next two weeks , look pretty shattered by now , but surprisingly pics still do come out al right
doesn't really affect the phone , just ruins it visually , and the funny thing is that HTC in the warranty agreement specified already that any external damage to the screen , camera , lens etc. is not covered by the warranty
I wonder if my phone brakes down for a different reason and I send it back , would they void it since I had the camera glass broken , claiming I was handling is roughly
pergamos23 said:
still could not find any seperate insert plastic ):
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Click to collapse
you probably wont find something that small of a part being sold separately, so your best bet is buying the whole case listed before and using the part out of it, or swapping all your stuff over to it. Not expensive but probably all you can hope for unless someone is selling parts off.
broken camera glass
i also broke mine sent it back to htc and for £71.00 inc collection and delivery they replaced it it comes back wiped so back up first
71 pounds for a simple piece of plate-glass that can even be removed and reinstalled without opening the housing? That sounds fairly pricey to me...
And seeing that a lot of people are experiencing the same problem (including myself) wouldn't it be nice if HTC would recognise the design flaw and send out $0.05 pieces of glass to everyone needing one? But knowing HTC that is not gonna happen
I for one am thinking about grinding a thin piece of plexiglass into the right shape and using that. A replacement piece of glass is just going to break again anyway...
Has anyone else encountered this problem? I haven't even dropped the phone and there are pretty much no scratches on the phone so I don't understand how it cracked.
I can see where pressure may have been applied to the lens. But I'm so frustrated because I bought this phone because of the camera and I always put my phones in my pocket.
Does anyone know if HTC will cover this for free? And if not then what's the charge? iFixIt gave this phone a repairability score of 1/10 (10 being easiest to repair) so I'm assuming this isn't really something I could fix myself.
Hi
Greetings,
The most easy way is let HTC service centre handle the issue and tell them what has happend
99% Ull have to pay for camera but ask them to repair in warranty,
Atleast you will confident that your phone is new and in safe hands
Sent from my HTC Sensation Z710e using xda premium
I have agree with Shrex. I cant imagine how difficult it would be to find the lens AND replace it without making matters worse.
Either way, I hate that you had it happen. Hope you can get it fixed without a lot of hassle.
In Canada HTC requires that the wireless carriers handle any type of phone repairs, who in turn sends the phone to an authorized repair shop.I sent the phone out today. I may have been misleading with what I said so I should say that it is the PLASTIC piece that covers the lens that has been cracked.
With that being said, lets hope the repair is cheap. Otherwise I will not be a happy camper.
hi fellow htc one owners
i have a htc one in red what a beautiful phone BUT...
the day after i got it in put it in my pocket on its own screen facing inwards not outwards and the screen scratched the scratch is deep with some dotted scratches around it im gutted
i have tried toothpaste brasso car compounds 3m products but the scratch remains
i have put a screen protector on it but scratch is still visible
spoke to HTC they said warranty does not cover scratches and i have to send it in to for them to even tell me the price to replace the screen and i have to pay for the carriage to and from!
i have a local mobile phone repairer who has quoted me £100 quid to change the screen
but lookin online the phone is 1 on the repair factor 10 being repairable and im scared the phone casing will get damaged albeit the red on the bottom speaker grill has lost a bit of colour through wear but barely noticeable
looking for advice from fellow htc one owners would you change the screen? leave it or sell the phone?
I know it's expensive with HTC but I'd stick with them, don't go with someone that can do it for you from a shop, the One is notoriously difficult to get apart, let alone put back together again as shown by the iFixit guys!
HTC One Repairability Score: One out of 10 (10 is easiest to repair)
Very, very difficult (possibly impossible?) to open the device without damaging the rear case. This makes every component extremely difficult to replace.
The battery is buried beneath the motherboard and adhered to the midframe, hindering its replacement.
The display assembly cannot be replaced without removing the rear case—this will make the most common repair, a damaged screen, nearly impossible.
Copper shielding on many components is difficult to remove and replace.
Solid external construction improves durability.
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Click to collapse
Go with HTC dude.
usmanmh_10 said:
hi fellow htc one owners
i have a htc one in red what a beautiful phone BUT...
the day after i got it in put it in my pocket on its own screen facing inwards not outwards and the screen scratched the scratch is deep with some dotted scratches around it im gutted
i have tried toothpaste brasso car compounds 3m products but the scratch remains
i have put a screen protector on it but scratch is still visible
spoke to HTC they said warranty does not cover scratches and i have to send it in to for them to even tell me the price to replace the screen and i have to pay for the carriage to and from!
i have a local mobile phone repairer who has quoted me £100 quid to change the screen
but lookin online the phone is 1 on the repair factor 10 being repairable and im scared the phone casing will get damaged albeit the red on the bottom speaker grill has lost a bit of colour through wear but barely noticeable
looking for advice from fellow htc one owners would you change the screen? leave it or sell the phone?
Click to expand...
Click to collapse
leave it, you'll get used to it. also the chance will be higher that your local repair guy gets his hands on some htc tool china replica what makes the repair more safe and perhaps even cheaper
anyone know what htc charge even a ballpark?
or do you think i can take it back to phones 4 u with the purchase recipet and claim and exchange?
The-Last-Hylian said:
I know it's expensive with HTC but I'd stick with them, don't go with someone that can do it for you from a shop, the One is notoriously difficult to get apart, let alone put back together again as shown by the iFixit guys!
Go with HTC dude.
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Click to collapse
usmanmh_10 said:
anyone know what htc charge even a ballpark?
or do you think i can take it back to phones 4 u with the purchase recipet and claim and exchange?
Click to expand...
Click to collapse
I'm not sure, never had to get in touch with HTC. Try seeing what P4U say first then go from there would be my advice for you.
Let us know how you get on.
The-Last-Hylian said:
I'm not sure, never had to get in touch with HTC. Try seeing what P4U say first then go from there would be my advice for you.
Let us know how you get on.
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i swapped the htc one for my galaxy note 2
i have the box and everything else
ive texted the chap i swapped phones with and asked for a purchase recipet
will p4u do anything without the reciept
usmanmh_10 said:
i swapped the htc one for my galaxy note 2
i have the box and everything else
ive texted the chap i swapped phones with and asked for a purchase recipet
will p4u do anything without the reciept
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Click to collapse
I HIGHLY doubt that they will do anything with it at P4U, you swapped it for a Note 2? Did he have the receipt for the handset? Try to get that but I think you might be stuck and have to go to HTC for a repair
Can you take pics of the damage?
The-Last-Hylian said:
I HIGHLY doubt that they will do anything with it at P4U, you swapped it for a Note 2? Did he have the receipt for the handset? Try to get that but I think you might be stuck and have to go to HTC for a repair
Can you take pics of the damage?
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Click to collapse
i took a pic of a htc desire c (my work device) cant really capture the pictures
just come back for phones for you without the reciept
if the device had phones4u care they would have swapped it straight away but it doesnt!!
they said they can send the handset to htc to repair and will come back within 14 days
i told them the phone reboots randomly and they volume sound intermittently cuts out
thoughts are now sending to htc via phones 4 u hopefully they give me a new device or maybe refurbished
No one appears to have asked something this specific so here goes.
Conveniently I cracked the glass back of my Xperia Z1; and was just curious as to how a crack here will affect how waterproof it is.
I assume it's no good now, however I would like to confirm, particularly with anyone who has pulled one apart.
Will be calling Sony tomorrow to try sort this out too.
Cheers guys.
Wight. said:
No one appears to have asked something this specific so here goes.
Conveniently I cracked the glass back of my Xperia Z1; and was just curious as to how a crack here will affect how waterproof it is.
I assume it's no good now, however I would like to confirm, particularly with anyone who has pulled one apart.
Will be calling Sony tomorrow to try sort this out too.
Cheers guys.
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Click to collapse
can you post a pic of crack ? How bad it is, need to see...How it cracked ? itself or by your fault ?
ImAnurag said:
can you post a pic of crack ? How bad it is, need to see...How it cracked ? itself or by your fault ?
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Click to collapse
Sorry for the delay, had to find something to take a photo with, and a decent light source.
I bumped it off a table onto a wooden floor, don't mind forking out some cash for repairs though (just not sure if I can cope with not having my phone for a few days, sorta need it for work).
I have also emailed Sony, but I don't think I'll get a reply until tomorrow.
Attached is picture.
Wight. said:
Sorry for the delay, had to find something to take a photo with, and a decent light source.
I bumped it off a table onto a wooden floor, don't mind forking out some cash for repairs though (just not sure if I can cope with not having my phone for a few days, sorta need it for work).
I have also emailed Sony, but I don't think I'll get a reply until tomorrow.
Attached is picture.
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are you sure the glass panel is cracked ? or it is the crack on sheet above it ?
I didn't know the sheet above could crack the way this did, unless it scratched on something when it fell. I don't particularly want to take the ASF off as I've heard it voids warranty, however you have got me thinking, it does look like just the film on top.
It'd be nice if Sony sold replacement films.
heey guys i had an accident recently on my moped (i'm glad im still alive) but now my phone's aluminium casing (from the phone itself) is bent and now i am concernd about the waterproof function since it is a big gap
the whole right corner is a few mm lower than normal because i hit a curb
im from holland overijssel does anybody know how to fix this or where to send my phone to?
That's a damage from high! ..lol.. and Yes, I will be worried about waterproofness, not for the frame but for the flap. I will absolutely do not put your phone under water.
eclyptos said:
That's a damage from high! ..lol.. and Yes, I will be worried about waterproofness, not for the frame but for the flap. I will absolutely do not put your phone under water.
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like i said i'm glad im still alive but is there a way to rapair this or is it forever like this
you can fix it by replacing the whole frame , look for replacement parts here
http://www.parts4repair.com/sony-xperia-z1/
http://www.etradesupply.com/sony/all-models/sony-xperia-z1-l39h.html
http://www.witrigs.com/sony-xperia-z1-replacement-parts
kevinoandroid said:
like i said i'm glad im still alive but is there a way to rapair this or is it forever like this
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Of curse there is a way to fix it, like @M7ammad said, but you have to have good skills or be an technician...
To the store it is hahaha
i will contact my insurance mayby im insured for this kind of ****
Woo guys pls help I'm getting enough money from my insurance for a xperia z2 should I get one??