Has anyone else encountered this problem? I haven't even dropped the phone and there are pretty much no scratches on the phone so I don't understand how it cracked.
I can see where pressure may have been applied to the lens. But I'm so frustrated because I bought this phone because of the camera and I always put my phones in my pocket.
Does anyone know if HTC will cover this for free? And if not then what's the charge? iFixIt gave this phone a repairability score of 1/10 (10 being easiest to repair) so I'm assuming this isn't really something I could fix myself.
Hi
Greetings,
The most easy way is let HTC service centre handle the issue and tell them what has happend
99% Ull have to pay for camera but ask them to repair in warranty,
Atleast you will confident that your phone is new and in safe hands
Sent from my HTC Sensation Z710e using xda premium
I have agree with Shrex. I cant imagine how difficult it would be to find the lens AND replace it without making matters worse.
Either way, I hate that you had it happen. Hope you can get it fixed without a lot of hassle.
In Canada HTC requires that the wireless carriers handle any type of phone repairs, who in turn sends the phone to an authorized repair shop.I sent the phone out today. I may have been misleading with what I said so I should say that it is the PLASTIC piece that covers the lens that has been cracked.
With that being said, lets hope the repair is cheap. Otherwise I will not be a happy camper.
Related
hi guys there is a dust in my screen.. anyway solution to get rid of it?
thanks
Very odd... Only thing I can think of wouldn't be worth the hassle: take phone apart remove glass from LCD and clean with alcohol . Unless its brand new in which case return to store and tell them for the amount those Taiwanese children are getting paid they ought to be more careful in which case HTC will give you a brand new phone.
Sent from my HTC Incredible S using XDA App
Although from the outside corner it looks like you have a screen protector on. : {
Sent from my HTC Incredible S using XDA App
Send it back to the store and they will replace a new screen for you. I have the same problem before and they replace it for free.
alcohol certainly works, worked with my screen last time i tried to clean it
hi guys im gonna give my mobile to htc regarding this dust... do i need to s-on for this?
I will recommend you to get s-on back. They will keep you bugging for rotting your phone. When i have been to HTC service centre long ago, One guy came with some complaint. (it was a fault with the software). The HTC service men told that guy to get back to s-on or they wont service him for free (with warranty).
I've read from different phone sections some HTC repair centers don't check if you have s-on or s-off, but yes you should legally have s-on.
this is a popular issue if the tape under your digitizer is becoming old and accumulating too much dust.
I took the screen and LCD apart and learned this, my method to put the screen back on is not perfect and still gets a little dust in sometimes.
Better to let the repair do it or get some really good tape like the OEM.
I dropped my phone on some pretty hard stuff, and it has a big crack now, on the right side of the screen. Everything seems to be working fine, and the touch screen in itself has no issues (it works even on the cracked part of the glass), but the crack is pretty big, and it runs right from top to the bottom of the screen. Any idea how/where I can get it replaced, and how much it might cost?
I though gorilla glass was a lot more tougher :crying:
Thanks!
If you are game enough to do it yourself
http://www.youtube.com/watch?v=cTOyjGol_iM
There are a few screens on ebay for cheap
Can you get it done cheap in a market or something? You can here
Oh, well. Seems like fun!
Did not find anything for the IncS on EBay's Indian site, but I guess I can get it shipped from the States - I found several on that.
But before I try this, I would definitely want to know how much the HTC repair center might charge me for this The LCD is fine, and only the glass (or digitizer - I got that from Mark's youtube link) has to be replaced. There are several on eBay for 35 USD, which is kinda OK, but I do not want to end up with a messed up non-working phone at the end of it
There may be a few nerves taking apart a $400 phone haha
And from my research, the glass and the digitaliser are attached
You could always enquire at HTC by calling them or emailing
That would obviously be the safest way
Sent from my Incredible S using XDA
Yeah, I mailed them, and they asked me to contact their Customer Care over phone, and the person at the CC had no idea what a digitizer is, and he asked me to get in touch with the repair center here, which is closed on Sundays
Will update here tomorrow after a visit to the repair center.
Sent from my (broken) HTC Incredible S using xda app-developers app :'(
hi fellow htc one owners
i have a htc one in red what a beautiful phone BUT...
the day after i got it in put it in my pocket on its own screen facing inwards not outwards and the screen scratched the scratch is deep with some dotted scratches around it im gutted
i have tried toothpaste brasso car compounds 3m products but the scratch remains
i have put a screen protector on it but scratch is still visible
spoke to HTC they said warranty does not cover scratches and i have to send it in to for them to even tell me the price to replace the screen and i have to pay for the carriage to and from!
i have a local mobile phone repairer who has quoted me £100 quid to change the screen
but lookin online the phone is 1 on the repair factor 10 being repairable and im scared the phone casing will get damaged albeit the red on the bottom speaker grill has lost a bit of colour through wear but barely noticeable
looking for advice from fellow htc one owners would you change the screen? leave it or sell the phone?
I know it's expensive with HTC but I'd stick with them, don't go with someone that can do it for you from a shop, the One is notoriously difficult to get apart, let alone put back together again as shown by the iFixit guys!
HTC One Repairability Score: One out of 10 (10 is easiest to repair)
Very, very difficult (possibly impossible?) to open the device without damaging the rear case. This makes every component extremely difficult to replace.
The battery is buried beneath the motherboard and adhered to the midframe, hindering its replacement.
The display assembly cannot be replaced without removing the rear case—this will make the most common repair, a damaged screen, nearly impossible.
Copper shielding on many components is difficult to remove and replace.
Solid external construction improves durability.
Click to expand...
Click to collapse
Go with HTC dude.
usmanmh_10 said:
hi fellow htc one owners
i have a htc one in red what a beautiful phone BUT...
the day after i got it in put it in my pocket on its own screen facing inwards not outwards and the screen scratched the scratch is deep with some dotted scratches around it im gutted
i have tried toothpaste brasso car compounds 3m products but the scratch remains
i have put a screen protector on it but scratch is still visible
spoke to HTC they said warranty does not cover scratches and i have to send it in to for them to even tell me the price to replace the screen and i have to pay for the carriage to and from!
i have a local mobile phone repairer who has quoted me £100 quid to change the screen
but lookin online the phone is 1 on the repair factor 10 being repairable and im scared the phone casing will get damaged albeit the red on the bottom speaker grill has lost a bit of colour through wear but barely noticeable
looking for advice from fellow htc one owners would you change the screen? leave it or sell the phone?
Click to expand...
Click to collapse
leave it, you'll get used to it. also the chance will be higher that your local repair guy gets his hands on some htc tool china replica what makes the repair more safe and perhaps even cheaper
anyone know what htc charge even a ballpark?
or do you think i can take it back to phones 4 u with the purchase recipet and claim and exchange?
The-Last-Hylian said:
I know it's expensive with HTC but I'd stick with them, don't go with someone that can do it for you from a shop, the One is notoriously difficult to get apart, let alone put back together again as shown by the iFixit guys!
Go with HTC dude.
Click to expand...
Click to collapse
usmanmh_10 said:
anyone know what htc charge even a ballpark?
or do you think i can take it back to phones 4 u with the purchase recipet and claim and exchange?
Click to expand...
Click to collapse
I'm not sure, never had to get in touch with HTC. Try seeing what P4U say first then go from there would be my advice for you.
Let us know how you get on.
The-Last-Hylian said:
I'm not sure, never had to get in touch with HTC. Try seeing what P4U say first then go from there would be my advice for you.
Let us know how you get on.
Click to expand...
Click to collapse
i swapped the htc one for my galaxy note 2
i have the box and everything else
ive texted the chap i swapped phones with and asked for a purchase recipet
will p4u do anything without the reciept
usmanmh_10 said:
i swapped the htc one for my galaxy note 2
i have the box and everything else
ive texted the chap i swapped phones with and asked for a purchase recipet
will p4u do anything without the reciept
Click to expand...
Click to collapse
I HIGHLY doubt that they will do anything with it at P4U, you swapped it for a Note 2? Did he have the receipt for the handset? Try to get that but I think you might be stuck and have to go to HTC for a repair
Can you take pics of the damage?
The-Last-Hylian said:
I HIGHLY doubt that they will do anything with it at P4U, you swapped it for a Note 2? Did he have the receipt for the handset? Try to get that but I think you might be stuck and have to go to HTC for a repair
Can you take pics of the damage?
Click to expand...
Click to collapse
i took a pic of a htc desire c (my work device) cant really capture the pictures
just come back for phones for you without the reciept
if the device had phones4u care they would have swapped it straight away but it doesnt!!
they said they can send the handset to htc to repair and will come back within 14 days
i told them the phone reboots randomly and they volume sound intermittently cuts out
thoughts are now sending to htc via phones 4 u hopefully they give me a new device or maybe refurbished
Hi guys,
On my One dual sim (802W) the digitizer glass is broken, and now I would like to repair it. actually, i found out this is more complicated than i was expecting.
First of all, to my big disappointment, HTC assistance told me that this phone is not covered by international warranty or service, so they are not going to fix it, not even paying. As a result, this is my 11th HTC phone and will be the last one, but still I would like to fix it before going for a more serious brand.
i have therefore looked online for spares and instruction to do the job myself, and I found out that due to phone construction, this operation is pretty complicated, so I am now wondering how to do with this phone, which, apart from cracked glass, is working perfectly.
Did somebody of you experience the same situation? Any suggestion from your side will be more than welcome!
Thanks,
GG
You need to be very skilled to dig into this phone. Most who opens this thing up ends up with an awful thing when reassembled.
Most if not all exterior is glued together on this phone. It requires a heatgun and loads of patience and skill to get a successful fix. If you have none of these skills, don't go there.
I recently took off lower speaker grille and just that little piece was a nightmare and didn't end so good.
Sent from my HTC One using XDA Premium 4 mobile
I will try asking to repair shops then... Let's see what happens
So get this, i've been fighting with FutureTel ( repair center) and HTC over a warranty on my One m7. The speakers started to show signs of failure, calls were crackly and popping. My phone has been in the Official double dip case since i got it in may. The case has a major flaw, it causes scratches on the device when you use it, either from dusty rubbing or taking it off and on. So it lightly scuffed the front camera lens to a point where when you use it the image looks a little foggy.. No big deal, i'm not some 16 year old girl taking selfies... So I sent it in.. 2.5 weeks later i get an update " Please authorize the replacement of the LCD display, upper and lower speaker grills due to physical damage"... What?
According to FutureTel, they will not replace the speakers because I have light scratches on the grills.. And because the grills are "fused" to the mid frame, they have to replace the LCD display too.... $329.00.
Hope in the sweet hell does light scratches void a god damned warranty!!
So I called HTC, surely they will think this is absurd... nope, "Warranty is at the discretion of the repair facility. HTC has no say in what is or isn't considered physical damage".. word for word from an HTC Rep.
Completely blown away... Now i will need to either pay $35 to get it back as is, or cough up $330.00 + $45.00 per speaker = $420.00 to get my blown speakers fixed.
This HTC One has been my nightmare device since Day 1. this is the 5th time it has been in for repair and the 4 times before this one, the scratches were present and had no problems...
Anyone else get this crap? Am I the only poor sob that bought an HTC One that has had this many issues..
I have not had any of those issues.. But if it were me i would bring up the last part about it being in multiple times for issues..
Also im guessing your not in the USA.. I say this because you sent the device in for repair to a non HTC facility..
Is it possible to deal with HTC directly for repair?
The speaker grilles are not 'fused' to the mid frame. They are glued. Sounds like FutureTel is trying to pull a fast one.
Sent from my HTC One using Tapatalk Pro
No, HTC does not want us to ship to them. They out sourced FutureTel for all Canadian based repairs..
As for the grills, I know, but it's pointless freaking out over the phone to a call center drone, they are just too low in the power chain to do a damned thing.
I've already talked to HTC and convinced a support tech that this is just stupid! Scratching the door on a car doesn't void the power-train warranty...
So now i'm waiting on HTC's RMA department to step in.
As a side note, i said this to the manager at the local carrier store and he actually spent a few minutes trying to convince me that the phone wasn't actually a car.... Guy's a moron.
Screamed loud enough to get HTC to replace my screen and camera lense/speaker grills AND do the warranty work i sent it in for, and cover it all under warranty.
Nice! Future tel are bunch of scumbags
Iz3man said:
Screamed loud enough to get HTC to replace my screen and camera lense/speaker grills AND do the warranty work i sent it in for, and cover it all under warranty.
Click to expand...
Click to collapse
Did HTC end up doing the repair or the repair company that was trying to cheat you?
HTC stepped up and told the repair depot to do the repair... and some.