Database Develop

Broken Touch Diamond Screen

Hi
I recently dropped my diamond a few days ago and caused a big crack around the top right corner of my diamond.(it was only on a wodden floor ive dropped my n95 on concrete before and i havn't got a scratch) I didnt have any insurance or any cover on it. I rang up the htc customer helpline and they couldn't give me a final price, they quoted between £50-£100!!! I then rang up orange and they said that they would swap it for a one off fee of £30 + atleast a 4 month subscription to orange care at £6 a month. This comes to £54 which is a bit better but still quite a bit. It isnt the actual lcd screen broken and from what I can see its just the touch screen on top.(unless theres another layer of something). The phone is working fine, theres no problems using the touch screen except for when i tap it I can see pressure marks around the crack being applied to the lcd screen.
Is there any other place that could repair my phone for a cheaper price? I did look for the touch screen and I can get it for £30 but I would not want to risk opening my phone up and causing more damage.
Thank you
p.s. I can upload pictures of the crack if required

its better in the long run to send it off to a service center
this is a bit tough because it will cost you but thats the price
that you will have to pay, it will better in the long run than
buying the screen and doing a DIY bodge job on your phone.
HD

I am in the same side as HtcDia on that.
Send your phone to HTC, you'll pay the price but it's worth it.

Well I disagree with the other two posters in this thread.
I had a similar problem with a samsung phone and finally I bought the screen off ebay and ventured to change it myself (with some courage and no experience at all in this matters) and I succeeded!!.
Wall, as your phone isn't covered by warranty if I where you I'll try to change the touchscreen myself as it is the outermost layer it'll probably be easier.
Good luck

Who said his phone's not covered by warranty? Dropping it and cracking the screen isn't covered, but by replacing it yourself you'll likely void any warranty you do have. This means if you have problems in the future that are actually HTC's fault, and not just a simple mistake, they won't fix it for you. I know it sucks, it's not a good position to be in when you're down 50 pounds for a completely unintentional mishap... But I think that's the way to go. Sorry.

warranty repair refused, what does this picture mean?

Sent my kaiser to HTC for a warranty repair mainly due to the speaker not working (the loudspeaker works, not the ear speaker). The screen works fine, case is okay. Not too much else faulty, clip broken on battery cover, poor speakerphone performance from new, slow laggy interface from new inc on cooked roms.
I got a mail back saying I owe them £20 for looking at it (I never signed anything to this effect) and that the phone is liquid damaged (never been in liquid) and the warrany is void. They say it needs a new LCD screen, new MOBO, New Case.
How can my speaker not working be a fault of the fine case and working LCD screen???? They said please find attached invoice for repair quotation, nothing attached - only this picture illustrating the water damage - what the hell is it?
www.britishvegoil.co.uk/liquiddamagekaiser.jpg
Comments appreciated, my speaker failed and now I find myself in the stuck.
Greg.

my guess is that would be what they consider the void sticker that has been "compromised" due to "water damage" if it were me I would be making calls and asking questions.... it sounds extremely hinkey to me.... I had a rep try to do that to me awhile back on another phone and I said I wanted to talk to the direct manager and they took care of it...... so I would be asking questions....

greg123 said:
Sent my kaiser to HTC for a warranty repair mainly due to the speaker not working (the loudspeaker works, not the ear speaker). The screen works fine, case is okay. Not too much else faulty, clip broken on battery cover, poor speakerphone performance from new, slow laggy interface from new inc on cooked roms.
I got a mail back saying I owe them £20 for looking at it (I never signed anything to this effect) and that the phone is liquid damaged (never been in liquid) and the warrany is void. They say it needs a new LCD screen, new MOBO, New Case.
How can my speaker not working be a fault of the fine case and working LCD screen???? They said please find attached invoice for repair quotation, nothing attached - only this picture illustrating the water damage - what the hell is it?
Click to expand...
Click to collapse
There is a little piece of " tape " inside the case of every phone that changes color when the phone is subject to moisture damage.
If this tape is tampered with or has changed it voids your warranty. It deters people from committing fraud, as is the charge for looking at your phone. are you the first owner ? I have also seen these tapes change due to high humidity and getting caught in a downpour.
Unfortunately they have the evidence of water damage. So I do not think you are going to get very far with the warranty aspect. But.......the righteous fight is the good fight. So good luck

ya.. I always wondered what that thing was...when its new, its white in color. I just did a warranty replacement and over the phone they asked me for the color of that pc..mine was white but I bet that if that pc is submerged in water it will turn to the color in your pix.

hey, my lcd cracked from my kaiser, i just searched for the lcd of it and opened up my phone and replaced it. just do the same but search for the internal ear speaker and do the same or replace the part that has to do with the ear speaker.

Thanks guys. I'm annoyed because I checked their emails and there is no mention, nor was there on the phone, of a £20 charge if it was deemed non-warranty, for them to look at/return it. Is it lawful for them to charge this?
I may look at fixing the speaker myself, given they claim it needs a new LCD and the only photo is of the moisture strip, not an ACTUAL corroded board etc, I am thinking that the speaker fault is nothing to do with moisture and legally they are liable if I send the phone to a 3rd party repairer and the repairer can find a physical fault and repair it wthout mention of water damage. I can then lay a claim on HTC as I have a 3rd party who can show evidence of fixing a fault that was not related to water damage.
What do you guys think? I know on pc's, DSG if they refused to repair one, would on occasion have the person take it to 3rd party and if the 3rd party did find a fault and fix it, DSG would cough up.
I have written to them and wait to see what they say.
.
Greg.

I´ve been through this sticker-thingy-problem myself here in Sweden, a Nokia phone that never had been in contact with water. The sticker was pink and they would not let me repair it under warranty. It turned out that if you had the phone inside you jacketpocket the moisture inside your jacket could activate the sticker. This is not acceptable according to swedish law and I got help from the local consumer orginazation and Nokia changed their mind and got me a new phone. As it seems it turned out to be a faulty batteryconnector but they just checked the sticker and did not bother to check if something else was causing the problem.
This might also be the case with your phone, apparently theese stickers are to sensitive. A friend of mine got it to acivate just by going to Thailand.

Interesting, thanks gauntman. I'm hoping for something similar.
I have put my letter (minus personal details) up on the web here:
http://www.britishvegoil.co.uk/kaiser.htm
It details the full response from HTC, claiming I need a new LDC (nothing wrong with it!) and not mentioning my faulty hands free kit. It also details my reply to them which will go off recorded delivery tomorrow and the legal action I plan to take if they don't play ball.
If anyone is bored, please take a look and let me know if I have missed anything.
Greg.

ive gotta say i would argue that i want imei proof as that could be any phone,i used to work for a phone company many moons ago and they were caught out many times with not providing correct photos of the phones.the sticker should be topped with a shiny coating when it gets damp or wet then the covering seperates from the lypmus paper and turns pink.

Well the long and short is that after a big complaints letter business, it has been returned to me for free and the warranty voided. They will not repair it, they will not look at what is actually wrong with it, they will only quote for replacing everything.
As it's only really the ear speaker and handsfree kit that is broken (I can probably fix the rest with software) I'm starting a new thread to find an indi repairer in the UK/parts supplier and depending what they find may sue HTC.
Cheers guys, Greg.

greg123 said:
Well the long and short is that after a big complaints letter business, it has been returned to me for free and the warranty voided. They will not repair it, they will not look at what is actually wrong with it, they will only quote for replacing everything.
As it's only really the ear speaker and handsfree kit that is broken (I can probably fix the rest with software) I'm starting a new thread to find an indi repairer in the UK/parts supplier and depending what they find may sue HTC.
Cheers guys, Greg.
Click to expand...
Click to collapse
Stop writing them emails. CALL AND ASK FOR A MANAGER! Fight them like there is no tomorow. Tell them over and over that it has not been exposed to liquid damage. Tell them that you live in a high heat/humidity enviornment and it is unacceptable that their tape turned pink without being exposed to actual water damage. Tell the manager that you have done a lot of research and that many people have had this issue with their warranty repairs. Make sure you tell them that you are going to get the local law involved! Dont do this in a letter or email. If you are still within your 1 year warranty, force them to replace it. You have absolutely nothing to lose and a new kaiser to gain.

I tried, spoke to a senior & I sent a recorded letter to the MD of HTC UK personally, I gave them 7 days notice etc.
It resulted in the £20 return charge being waived and the phone sent back free, but that's all. They are adamant that the phone is now out of warranty due to moisture and wash their hands of it.
Besides, it's back with me now. I'm still happy to sue them though, if I get a good repairer to confirm that it was something other than water damage caused the speaker to fail and there is no corrosion.
Greg.
pyraxiate said:
Stop writing them emails. CALL AND ASK FOR A MANAGER! Fight them like there is no tomorow. Tell them over and over that it has not been exposed to liquid damage. Tell them that you live in a high heat/humidity enviornment and it is unacceptable that their tape turned pink without being exposed to actual water damage. Tell the manager that you have done a lot of research and that many people have had this issue with their warranty repairs. Make sure you tell them that you are going to get the local law involved! Dont do this in a letter or email. If you are still within your 1 year warranty, force them to replace it. You have absolutely nothing to lose and a new kaiser to gain.
Click to expand...
Click to collapse

HTC Warranty repair is a joke! I sent them my HTC TYTN because I got White Screen of Death. They charged me 20 dollars to look at it and then told me that a connector came of inside the phone and that it was "Customer Inflicted Damage". They then proceeded to tell me it would be 145 dollars to repair. after going back and forth with them I demanded my phone back and didn't get charged anything. I never dropped my phone or got it wet or even opened it up. They didn't want to admit they made a faulty product. They could't just say a connector broke off and we will fix it; just blame the customer, and I never got my outer box back. Luckly I had Insured my Phone from a third party. I told them every thing that had happened and they told me that it sounded fishy, so they went ahead and processed my claim. This Kaiser might just be my last HTC phone with the driver issues and such. BTW I bought this phone refurb from ATT not from HTC(not that it matters, they still got some money from it) If they bring the Touch HD stateside I might consider it, gone are the days when they came out with a phone and I jumped at it............. Rant over!

Dust under screen

I've only had this for phone for about a week and I already see a small fragment of dust underneath the screen. It's located in the upper right corner of the screen, so it couldn't have gotten in through the 3.5mm jack, I think.
Anyone else having this problem?

Hmmm... Having dust on the bottom part of the screen, right in the middle, I suspect an issue with stick during manufacturing, so screen is not correctly fixed and dust can pass through holes :-(
If we are not so many to have dust I can imagine it's not so frequent so I'm going to write down to HTC to expose these facts and claim for another device...
Sent from my HTC Incredible S using XDA App

Hey...even i got dust under the screen in the middle left...its annoying on white backgrounds :S
Sent from my HTC Desire using XDA App

I also get a dust under screen, it in the buttom, I really don't know how did it come in there.

Well apparantly I'm not the only one, it seems to be a common issue then.
bdarbois said:
Hmmm... Having dust on the bottom part of the screen, right in the middle, I suspect an issue with stick during manufacturing, so screen is not correctly fixed and dust can pass through holes :-(
If we are not so many to have dust I can imagine it's not so frequent so I'm going to write down to HTC to expose these facts and claim for another device...
Sent from my HTC Incredible S using XDA App
Click to expand...
Click to collapse
I hope your results are better then mine.
I asked for a new device, not from HTC but from the retailer where i bought it.
He told me that giving new devices does not fall under the 'repair' warranty. He adviced me to bring the phone in and they would send it to a HTC repair center.
I did send a mail to HTC though, but they haven't replied yet.
:edit: They replied to me this morning, giving me two possible solutions depending on the retailer himself.
Either I could get a new model from the retailer (which in this case is impossible), or the cellphone could be repaired at the HTC repair center. They also told me that if it's option two, I might as well let them pick up my cellphone seeing as the retailer would just send it to them anyhow.
I accepted the offer and they're picking it up this friday.

Is dust under the screen an HTC problem? I don't recall hearing issues about dust under the screen with Samsung or Motorola phones.
Sent from my HTC Incredible S using XDA App

They do seem to have a bad reputation considering that issue.
Let's just hope they bring my cellphone back scratch-free and completely sealed.

same problem here.
i changed the phone two times. the third one also has dust under the display. HTC support told me to send this to the retail center to repair it. Needs 10-14 days...
The media store offered me to change to a desire s. To small dislay, the third post in a german forum: dust under the display... f....

Mine had the same problem. I called HTC Taiwan, and they picked up my phone next morning. After 48hr, the phone was back nice and shiny in an "I'm Back" cute little box with a free cleaning cloth. Very satisfied with the service. I suggest call htc repair. Shipping is free and quick.

I'm guessing it's a common problem with the first batch of these smartphones.
I think i'll have my phone back by friday, so it'll take little over a week.
Such waiting time is quite common here, it's actually not that bad compared to other repair centers.

Hi, i have the same problem and i have that phone from 10 days. When i bought it it was clean and no dust inside. Please tell me if i send it to retail center to repair is it a good choice or soon will be the same. I have HD2 before and i didn't have this problem.

Cracked Camera Lens

Has anyone else encountered this problem? I haven't even dropped the phone and there are pretty much no scratches on the phone so I don't understand how it cracked.
I can see where pressure may have been applied to the lens. But I'm so frustrated because I bought this phone because of the camera and I always put my phones in my pocket.
Does anyone know if HTC will cover this for free? And if not then what's the charge? iFixIt gave this phone a repairability score of 1/10 (10 being easiest to repair) so I'm assuming this isn't really something I could fix myself.

Hi
Greetings,
The most easy way is let HTC service centre handle the issue and tell them what has happend
99% Ull have to pay for camera but ask them to repair in warranty,
Atleast you will confident that your phone is new and in safe hands
Sent from my HTC Sensation Z710e using xda premium

I have agree with Shrex. I cant imagine how difficult it would be to find the lens AND replace it without making matters worse.
Either way, I hate that you had it happen. Hope you can get it fixed without a lot of hassle.

In Canada HTC requires that the wireless carriers handle any type of phone repairs, who in turn sends the phone to an authorized repair shop.I sent the phone out today. I may have been misleading with what I said so I should say that it is the PLASTIC piece that covers the lens that has been cracked.
With that being said, lets hope the repair is cheap. Otherwise I will not be a happy camper.

htc one red

hi fellow htc one owners
i have a htc one in red what a beautiful phone BUT...
the day after i got it in put it in my pocket on its own screen facing inwards not outwards and the screen scratched the scratch is deep with some dotted scratches around it im gutted
i have tried toothpaste brasso car compounds 3m products but the scratch remains
i have put a screen protector on it but scratch is still visible
spoke to HTC they said warranty does not cover scratches and i have to send it in to for them to even tell me the price to replace the screen and i have to pay for the carriage to and from!
i have a local mobile phone repairer who has quoted me £100 quid to change the screen
but lookin online the phone is 1 on the repair factor 10 being repairable and im scared the phone casing will get damaged albeit the red on the bottom speaker grill has lost a bit of colour through wear but barely noticeable
looking for advice from fellow htc one owners would you change the screen? leave it or sell the phone?

I know it's expensive with HTC but I'd stick with them, don't go with someone that can do it for you from a shop, the One is notoriously difficult to get apart, let alone put back together again as shown by the iFixit guys!
HTC One Repairability Score: One out of 10 (10 is easiest to repair)
Very, very difficult (possibly impossible?) to open the device without damaging the rear case. This makes every component extremely difficult to replace.
The battery is buried beneath the motherboard and adhered to the midframe, hindering its replacement.
The display assembly cannot be replaced without removing the rear case—this will make the most common repair, a damaged screen, nearly impossible.
Copper shielding on many components is difficult to remove and replace.
Solid external construction improves durability.
Click to expand...
Click to collapse
Go with HTC dude.

usmanmh_10 said:
hi fellow htc one owners
i have a htc one in red what a beautiful phone BUT...
the day after i got it in put it in my pocket on its own screen facing inwards not outwards and the screen scratched the scratch is deep with some dotted scratches around it im gutted
i have tried toothpaste brasso car compounds 3m products but the scratch remains
i have put a screen protector on it but scratch is still visible
spoke to HTC they said warranty does not cover scratches and i have to send it in to for them to even tell me the price to replace the screen and i have to pay for the carriage to and from!
i have a local mobile phone repairer who has quoted me £100 quid to change the screen
but lookin online the phone is 1 on the repair factor 10 being repairable and im scared the phone casing will get damaged albeit the red on the bottom speaker grill has lost a bit of colour through wear but barely noticeable
looking for advice from fellow htc one owners would you change the screen? leave it or sell the phone?
Click to expand...
Click to collapse
leave it, you'll get used to it. also the chance will be higher that your local repair guy gets his hands on some htc tool china replica what makes the repair more safe and perhaps even cheaper

anyone know what htc charge even a ballpark?
or do you think i can take it back to phones 4 u with the purchase recipet and claim and exchange?
The-Last-Hylian said:
I know it's expensive with HTC but I'd stick with them, don't go with someone that can do it for you from a shop, the One is notoriously difficult to get apart, let alone put back together again as shown by the iFixit guys!
Go with HTC dude.
Click to expand...
Click to collapse

usmanmh_10 said:
anyone know what htc charge even a ballpark?
or do you think i can take it back to phones 4 u with the purchase recipet and claim and exchange?
Click to expand...
Click to collapse
I'm not sure, never had to get in touch with HTC. Try seeing what P4U say first then go from there would be my advice for you.
Let us know how you get on.

The-Last-Hylian said:
I'm not sure, never had to get in touch with HTC. Try seeing what P4U say first then go from there would be my advice for you.
Let us know how you get on.
Click to expand...
Click to collapse
i swapped the htc one for my galaxy note 2
i have the box and everything else
ive texted the chap i swapped phones with and asked for a purchase recipet
will p4u do anything without the reciept

usmanmh_10 said:
i swapped the htc one for my galaxy note 2
i have the box and everything else
ive texted the chap i swapped phones with and asked for a purchase recipet
will p4u do anything without the reciept
Click to expand...
Click to collapse
I HIGHLY doubt that they will do anything with it at P4U, you swapped it for a Note 2? Did he have the receipt for the handset? Try to get that but I think you might be stuck and have to go to HTC for a repair
Can you take pics of the damage?

The-Last-Hylian said:
I HIGHLY doubt that they will do anything with it at P4U, you swapped it for a Note 2? Did he have the receipt for the handset? Try to get that but I think you might be stuck and have to go to HTC for a repair
Can you take pics of the damage?
Click to expand...
Click to collapse
i took a pic of a htc desire c (my work device) cant really capture the pictures
just come back for phones for you without the reciept
if the device had phones4u care they would have swapped it straight away but it doesnt!!
they said they can send the handset to htc to repair and will come back within 14 days
i told them the phone reboots randomly and they volume sound intermittently cuts out
thoughts are now sending to htc via phones 4 u hopefully they give me a new device or maybe refurbished