Sent my kaiser to HTC for a warranty repair mainly due to the speaker not working (the loudspeaker works, not the ear speaker). The screen works fine, case is okay. Not too much else faulty, clip broken on battery cover, poor speakerphone performance from new, slow laggy interface from new inc on cooked roms.
I got a mail back saying I owe them £20 for looking at it (I never signed anything to this effect) and that the phone is liquid damaged (never been in liquid) and the warrany is void. They say it needs a new LCD screen, new MOBO, New Case.
How can my speaker not working be a fault of the fine case and working LCD screen???? They said please find attached invoice for repair quotation, nothing attached - only this picture illustrating the water damage - what the hell is it?
www.britishvegoil.co.uk/liquiddamagekaiser.jpg
Comments appreciated, my speaker failed and now I find myself in the stuck.
Greg.
my guess is that would be what they consider the void sticker that has been "compromised" due to "water damage" if it were me I would be making calls and asking questions.... it sounds extremely hinkey to me.... I had a rep try to do that to me awhile back on another phone and I said I wanted to talk to the direct manager and they took care of it...... so I would be asking questions....
greg123 said:
Sent my kaiser to HTC for a warranty repair mainly due to the speaker not working (the loudspeaker works, not the ear speaker). The screen works fine, case is okay. Not too much else faulty, clip broken on battery cover, poor speakerphone performance from new, slow laggy interface from new inc on cooked roms.
I got a mail back saying I owe them £20 for looking at it (I never signed anything to this effect) and that the phone is liquid damaged (never been in liquid) and the warrany is void. They say it needs a new LCD screen, new MOBO, New Case.
How can my speaker not working be a fault of the fine case and working LCD screen???? They said please find attached invoice for repair quotation, nothing attached - only this picture illustrating the water damage - what the hell is it?
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Click to collapse
There is a little piece of " tape " inside the case of every phone that changes color when the phone is subject to moisture damage.
If this tape is tampered with or has changed it voids your warranty. It deters people from committing fraud, as is the charge for looking at your phone. are you the first owner ? I have also seen these tapes change due to high humidity and getting caught in a downpour.
Unfortunately they have the evidence of water damage. So I do not think you are going to get very far with the warranty aspect. But.......the righteous fight is the good fight. So good luck
ya.. I always wondered what that thing was...when its new, its white in color. I just did a warranty replacement and over the phone they asked me for the color of that pc..mine was white but I bet that if that pc is submerged in water it will turn to the color in your pix.
hey, my lcd cracked from my kaiser, i just searched for the lcd of it and opened up my phone and replaced it. just do the same but search for the internal ear speaker and do the same or replace the part that has to do with the ear speaker.
Thanks guys. I'm annoyed because I checked their emails and there is no mention, nor was there on the phone, of a £20 charge if it was deemed non-warranty, for them to look at/return it. Is it lawful for them to charge this?
I may look at fixing the speaker myself, given they claim it needs a new LCD and the only photo is of the moisture strip, not an ACTUAL corroded board etc, I am thinking that the speaker fault is nothing to do with moisture and legally they are liable if I send the phone to a 3rd party repairer and the repairer can find a physical fault and repair it wthout mention of water damage. I can then lay a claim on HTC as I have a 3rd party who can show evidence of fixing a fault that was not related to water damage.
What do you guys think? I know on pc's, DSG if they refused to repair one, would on occasion have the person take it to 3rd party and if the 3rd party did find a fault and fix it, DSG would cough up.
I have written to them and wait to see what they say.
.
Greg.
I´ve been through this sticker-thingy-problem myself here in Sweden, a Nokia phone that never had been in contact with water. The sticker was pink and they would not let me repair it under warranty. It turned out that if you had the phone inside you jacketpocket the moisture inside your jacket could activate the sticker. This is not acceptable according to swedish law and I got help from the local consumer orginazation and Nokia changed their mind and got me a new phone. As it seems it turned out to be a faulty batteryconnector but they just checked the sticker and did not bother to check if something else was causing the problem.
This might also be the case with your phone, apparently theese stickers are to sensitive. A friend of mine got it to acivate just by going to Thailand.
Interesting, thanks gauntman. I'm hoping for something similar.
I have put my letter (minus personal details) up on the web here:
http://www.britishvegoil.co.uk/kaiser.htm
It details the full response from HTC, claiming I need a new LDC (nothing wrong with it!) and not mentioning my faulty hands free kit. It also details my reply to them which will go off recorded delivery tomorrow and the legal action I plan to take if they don't play ball.
If anyone is bored, please take a look and let me know if I have missed anything.
Greg.
ive gotta say i would argue that i want imei proof as that could be any phone,i used to work for a phone company many moons ago and they were caught out many times with not providing correct photos of the phones.the sticker should be topped with a shiny coating when it gets damp or wet then the covering seperates from the lypmus paper and turns pink.
Well the long and short is that after a big complaints letter business, it has been returned to me for free and the warranty voided. They will not repair it, they will not look at what is actually wrong with it, they will only quote for replacing everything.
As it's only really the ear speaker and handsfree kit that is broken (I can probably fix the rest with software) I'm starting a new thread to find an indi repairer in the UK/parts supplier and depending what they find may sue HTC.
Cheers guys, Greg.
greg123 said:
Well the long and short is that after a big complaints letter business, it has been returned to me for free and the warranty voided. They will not repair it, they will not look at what is actually wrong with it, they will only quote for replacing everything.
As it's only really the ear speaker and handsfree kit that is broken (I can probably fix the rest with software) I'm starting a new thread to find an indi repairer in the UK/parts supplier and depending what they find may sue HTC.
Cheers guys, Greg.
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Stop writing them emails. CALL AND ASK FOR A MANAGER! Fight them like there is no tomorow. Tell them over and over that it has not been exposed to liquid damage. Tell them that you live in a high heat/humidity enviornment and it is unacceptable that their tape turned pink without being exposed to actual water damage. Tell the manager that you have done a lot of research and that many people have had this issue with their warranty repairs. Make sure you tell them that you are going to get the local law involved! Dont do this in a letter or email. If you are still within your 1 year warranty, force them to replace it. You have absolutely nothing to lose and a new kaiser to gain.
I tried, spoke to a senior & I sent a recorded letter to the MD of HTC UK personally, I gave them 7 days notice etc.
It resulted in the £20 return charge being waived and the phone sent back free, but that's all. They are adamant that the phone is now out of warranty due to moisture and wash their hands of it.
Besides, it's back with me now. I'm still happy to sue them though, if I get a good repairer to confirm that it was something other than water damage caused the speaker to fail and there is no corrosion.
Greg.
pyraxiate said:
Stop writing them emails. CALL AND ASK FOR A MANAGER! Fight them like there is no tomorow. Tell them over and over that it has not been exposed to liquid damage. Tell them that you live in a high heat/humidity enviornment and it is unacceptable that their tape turned pink without being exposed to actual water damage. Tell the manager that you have done a lot of research and that many people have had this issue with their warranty repairs. Make sure you tell them that you are going to get the local law involved! Dont do this in a letter or email. If you are still within your 1 year warranty, force them to replace it. You have absolutely nothing to lose and a new kaiser to gain.
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HTC Warranty repair is a joke! I sent them my HTC TYTN because I got White Screen of Death. They charged me 20 dollars to look at it and then told me that a connector came of inside the phone and that it was "Customer Inflicted Damage". They then proceeded to tell me it would be 145 dollars to repair. after going back and forth with them I demanded my phone back and didn't get charged anything. I never dropped my phone or got it wet or even opened it up. They didn't want to admit they made a faulty product. They could't just say a connector broke off and we will fix it; just blame the customer, and I never got my outer box back. Luckly I had Insured my Phone from a third party. I told them every thing that had happened and they told me that it sounded fishy, so they went ahead and processed my claim. This Kaiser might just be my last HTC phone with the driver issues and such. BTW I bought this phone refurb from ATT not from HTC(not that it matters, they still got some money from it) If they bring the Touch HD stateside I might consider it, gone are the days when they came out with a phone and I jumped at it............. Rant over!
Related
Hello all, while drunk at the beach this weekend I accidentally went into the water with my Touch Diamond in my pocket... stupid... I know, did I mention I was drunk? Anyways, the current issue at hand is what to do with my screwed up cell phone.
I took the backing, battery and SIM card out of the phone and let it dry out as much as I could since the weekend. When I turned it on this morning, the "smart mobility" text appears for a few seconds, but the phone shuts off shortly after that. Do batteries usually break from water damage, as well?
If anyone has any advice for me I would greatly appreciate it. Does anyone know of a legit place that can repair this? Is there anything I can do to try and remedy this problem? Or would you recommend I just sell/ditch this one and get a new phone? Thanks a lot.
Have you tried charging the battery? that might explain it only booting for a second, the other explanation is that it's fried the ROM chips and only the bootloader works.
It's not looking good, is it under warranty?
Disassemble your Diamond completely (manual floating around somewhere in this forum), clean all pieces using one of these isopropanol-brush-thingies, reassemble, turn it on - and pray. Any year - a new battery might be a good idea. No promises on anything of that though. The diamond is a very integrated piece of technology and you might have short-circuited something on one of the PCBs really. No guarantee that everything will work as usual even if the device comes up as well.
Warranty seems to be out of the question - I guess virtually any repair center will notice residue of loads of salt water on the first look inside...
That's true, I meant to say insurance, heh.
Strip it down Salt water is very and I mean very corrosive ! You have nothing to lose and everything to gain by doing this . Waranty repair will be expensive.
Clean with an alchol based cleaner as advised but you must ensure you get all the salt out. To see it boot means that the screen has survived ( Amazed by this ) .
Best of luck , oh and if it does not work are you insured for accidental damage on personal items on your household insurance. This could be the next route
I have the same problem with my Tytn 2. It got wet during the "Oranje" Party in Basel, when the firemen were "cooling" down the fans...
It boots..but as soon as it has booted, you here a lot of "bling..bling..bling.." and it shuts down.. the batterie doesn't charge..
You recommend to open and clean it with alcool? Actually I'm not sure if it was washed by the firemen or by my own alcool .ehhehe..
I have a Diamond now, but if I get it back to work, I would sell it on ebay.
Regards
dajudge01 said:
Warranty seems to be out of the question - I guess virtually any repair center will notice residue of loads of salt water on the first look inside...
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Click to collapse
There is a watersensor inside the diamond. They'll notice that the device has been in the water.
wardy said:
Strip it down Salt water is very and I mean very corrosive ! You have nothing to lose and everything to gain by doing this . Waranty repair will be expensive.
Clean with an alchol based cleaner as advised but you must ensure you get all the salt out. To see it boot means that the screen has survived ( Amazed by this ) .
Best of luck , oh and if it does not work are you insured for accidental damage on personal items on your household insurance. This could be the next route
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Click to collapse
Luckily I was at lake Michigan in Chicago (fresh water), for whatever that's worth, so I'm not really worried about salt corroding anything away. I bought it off eBay unlocked, I did buy insurance but, naturally, I'm pretty sure that this water damage won't be covered.
Sounds like taking it apart and cleaning it might be my best bet. Do you guys think that any cell phone repair place would be able to help me out? Anyone know of a good cell phone repair shop (in the U.S.)? Thanks for the help thus far guys, I really appreciate it
Firstly remove the battery and SIM, please do not try to power up or charge again as you might have already damaged it beyond repair.
Isopropanol or IPA is what you need (100% Alcohol), you can get this from your local chemist for about £5 a bottle.
You need to strip your phone down completely and use an anti static PCB brush to clean the whole lot (Buy it from Maplin), submerge it in a plate of IPA (excluding the screen) while cleaning. As for the warranty sticker remove this by first heating with a hair drier, then uing a Stanley knife point to remove it.
Once it’s all been cleaned and dried in air, re-assemble and power up. If it fails to work take it back for a warranty replacement. As the warranty sticker is intact, and all the evidence of water damage will have been removed, they should replace it for you without a problem.
nairb011 said:
Luckily I was at lake Michigan in Chicago (fresh water), for whatever that's worth, so I'm not really worried about salt corroding anything away. I bought it off eBay unlocked, I did buy insurance but, naturally, I'm pretty sure that this water damage won't be covered.
Sounds like taking it apart and cleaning it might be my best bet. Do you guys think that any cell phone repair place would be able to help me out? Anyone know of a good cell phone repair shop (in the U.S.)? Thanks for the help thus far guys, I really appreciate it
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Click to collapse
Pretty sure? I would check if I was you before doing anything else with it. If insurance doesnt cover water damage, what does it cover? Phone insurance is so expensive i thought they covered everything like theft and accidental damage, I thought the idea was a warranty wont cover you if you break the phone but insurance will.
I'm thinking it may be an idea to check before you do anything else so they dont say "Well we cover water damage, but now youve taken apart the phone we cant cover you"
Antimus said:
Have you tried charging the battery? that might explain it only booting for a second, the other explanation is that it's fried the ROM chips and only the bootloader works.
It's not looking good, is it under warranty?
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Seriously you are not hoping warranty will cover "swimming with the diamond"...
imranbashir_uk said:
all the evidence of water damage will have been removed, they should replace it for you without a problem.
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All the evidence, that is, apart from the water-sensitive tab which I am assuming you didn't know about...? (behind the tab for attaching a strap)
Mathew
webmice said:
Seriously you are not hoping warranty will cover "swimming with the diamond"...
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or doese he mean "Swimming Diamond" ... Is that a new feature we overlocked? I think it's time for another entry in the tweaklist... *rofl*
My warranty does not cover accidental water damage, that is for sure.
I charged the battery up over the weekend and tried turning it back on, and, to my utter amazement, the phone completely powered on. I got to all of my menus and was able to use all of the programs that I opened, even the WiFi worked.
However, the functionality of the touch screen is quite screwed up. I don't know if its shorting out or what but there are basically "ghost taps" and other unintentional actions happening all the time. For example, if I were to just leave it at the home screen it would eventually scroll to another menu, open the start pull-down menu, automatically open the calendar and start doing random ****, etc.
Does anyone know how to fix the touch screen or have any ideas on how to replace one? I have a faint hope that this thing might not be beyond saving.. thanks a lot people
nairb011 said:
Does anyone know how to fix the touch screen or have any ideas on how to replace one? I have a faint hope that this thing might not be beyond saving.. thanks a lot people
Click to expand...
Click to collapse
Maybe try to re-calibrate the touch screen?
Don't give up hope, sometimes these things can take days, even weeks to fully dry and become functional. My mom had a sony ericsson somethingorother that she loved, dropped in the tub, didn't work for like a month or more... She'd check it every week or so to see, and slowly the features started coming back... Little by little, more and more buttons would respond (without activating 2 or 3 at a time). Well, long story short (too late?) works 100% now. I don't think water damage is a reparable occurrence, but DON'T sell your Diamond for parts or anything like that, keep it around and check back periodically. Best of luck.
there is a little white sticker onto the battery.
If it goes RED it shows HTC that the Phone/Battery went into the water.
This allows HTC to avoid repair "sunk" phones
deuillevent said:
there is a little white sticker onto the battery.
If it goes RED it shows HTC that the Phone/Battery went into the water.
This allows HTC to avoid repair "sunk" phones
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Click to collapse
Should also be one on the phone... If not, there's your solution. New battery + deny any water damage = Free replacement.
Black93300ZX said:
Should also be one on the phone... If not, there's your solution. New battery + deny any water damage = Free replacement.
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Click to collapse
See post #12
Haha you're all over it... Yeah, I had a feeling they'd have something in the phone, they'd never make it THAT easy.
Hello Guys and Girls,
I recently sent my X1 back to SE for repair as the screen was glitching whilst in active calls (something I couldn't fix through repeated flashing from SE's update service).
I gave the call centre a ring and they advised me to send the unit to my nearest service centre, which I did. At the start of the week, I received an email from the service centre which read "Notification that unit is unrepairable" as the subject and the first thought that popped in to my head was new handset.. Lovely! Reading the email, I found the engineer had concluded that my unit was "Un-Repairable under the Warranty of the Manufacturer" and I was gob smacked, that was definitely not the response I was expecting.
So I gave the call centre a ring for an explanation of the reason and the lady pointed out that the engineer had found cracks in the resin. Now, this is not the case resin that most have complained about but the resin used to cover the main board's components. Yeah I've dropped the phone a few times but no more than most and it's usually in a sleeve when it does fall, so consumer damage seems like a poor excuse! So I asked the lady to escalate my problem because I don't believe that it was caused by me.
I received a letter from SE (sent recorded, signed for!) simply re-iterating what the lady on the phone had said to me and that "Unfortunately we are unable to comment as to how any form of damage has occurred we can only comment on the findings upon completion of the investigation". The best she could offer me was "a gesture of goodwill" by sending my unrepaired handset back free of charge (otherwise 11.75GBP).
I don't really care if they repair or replace, I just want my X1 back in a working condition. What can I do to make that happen? Any hints or tips I can take on board before I respond?
P.S: I’m having to use a Nokia 2330 until this is resolved!
Regards,
- DiLLio
Hi,
first of all: I'm sorry to hear that your xperia x1 is not working properly anymore. All I can say is that its gonna be a tough fight since...
DiLLio said:
Yeah I've dropped the phone a few times but no more than most and it's usually in a sleeve when it does fall
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Click to collapse
what else is there to say? Reading your post in my eyes you could have caused the damage and here it really is goodwill you have to count on. And obviously it's too expensive for them to repair under warranty...so they will do everything to blame the damage on you...In my opinion you could only ask what they want for the reparation.
Good Luck!
Uhm, dude, you dropped the phone... That's pretty much there is to it. Dropping a phone, will break it over time. Stop being clumbsy, in the year and a half, I've dropped my X1 once, and that was bc it fell out of my coat pocket - luckily it was in a leather pouch.
Your only option is really to try and convince SE that the resin cracks are stress cracks from normal wear and tear, but that's going to be pretty much impossible to do if you told them you dropped it, or if your casing is all messed up from drop marks.
Thanks for the replies. I stand by the fact that it wasnt because of its time with the floor.
After receiving my phone back from K+N, I've had an engineer open it so that I can see and snap some pictures of the main board and satisty myself that it is infact what they say.
And would you believe it, not a mark on the main board. Nothing.
Gave a SE a call again and argued my point. Apparantly I won't be able to photograph these cracks. Why? Because they aren't visible to cameras. Haha! Okay, so what are they visbile to?!
"Resin which portects the components" would be the top coating/layer and, atleast, indeed be visible to the naked eye. They used a clear resin to coat the main board which would explain why a WORKING main board would show no signs; however, a stressed clear resin would turn opaque and they claim cracks in the resin would definately be visible. We saw nothing!
I've attached the photos and I'd love some insight into what we've missed.
Well now you've definatley voided your warranty if you took it apart...
They wouldnt try and fake anything - i've sent my Xpera to K and N about 3 times now and every time they've got it back to me within a week - First time was cracks - second was keyboard and third was camera. I'm sure these people know what they are talking about - all you can do now is make do.
comeradealexi said:
Well now you've definatley voided your warranty if you took it apart...
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Click to collapse
I had my local phone repair shop do it for me, cost me 10GBP just for that!
comeradealexi said:
They wouldnt try and fake anything
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I agree, that would be highly illegal and immoral, but I dont believe that every one of their engineers is adequately capable of fault finding correctly. In my case, I got one who cant tell left from right. Can you see these cracks that they claim, or anything off on the main board for that matter?
I have exactly the same problem. Only difference is mine has never been dropped. The woman in the call centre said she would escalate it. Let's wait and see.
Well they clearly hadn't even bothered to open mine up so I hope they do that for you. If your casing is showing signs of cracking, theres a lengthy thread on here complaining about the build quality of the outer case.
The original issue I was having disappeared after I had the unit independently inspected so I solved the problem without SE Nice to know that they actually check the devices before they make their decisions though(!)
If you're having the same issue, I can only assume some sort of undue pressure is being put on a connection/component and causing the distortion on the screen. Else, it really is a more costly fault!
For cases like this I have a legal insurance (lawyers, expert's testimonies...). Not that I actually had to resort to it, but in case I'd have to... heh. But newer admit you had dropped your phone, no, no, you always kept it in a secured leather box barely using it at all
DiLLio said:
Well they clearly hadn't even bothered to open mine up so I hope they do that for you. If your casing is showing signs of cracking, theres a lengthy thread on here complaining about the build quality of the outer case.
Click to expand...
Click to collapse
This is a different issue. It's not the case thats cracked it the resin thats cracked.
Nobody got any advice?
Hi i have just had a letter back from K & N saying my Sony W995 was not repairable under manufacturers warrenty, due to the engineer finding cracks in the resin. Is this a standard excuse as i have never dropped my phone and the reason for returning it to Sony was the Number 3 on the keypad was not working.
I have spoken to a girl on the phone and she says she will escilated the problem and has gave me a reference number lets see what happens.
As I expected i got a letter back from sony saying they stand by their decision that the warrenty did not cover the repair of my phone as crack were found in the resin and as a gesture of goodwill they would return my phone unrepaired free of charge.
I took my shattered glass HD2 in to replace the glass today at a local store. I was quoted $100 for the glass replacement. I thought, "hey excellent price. I'd rather pay a bill than ruin my phone by doing it myself." (I have fixed all my prior lcds on my phones just FYI) Needless to say about 5 hours later they tell me that due to the damaged state of the phone the lcd was affected as well from the jarring it took when it was shattered. Apparently there were was one large tear of the anti-glare coat on the top left hand side and two other areas where it was lifted as well.
I tried calling them out by saying the technician did not take the required precautions to avoid tearing the anti-glare coat on the lcd when separating the digitizer and lcd.
Unfortunately, I had the option of continuing as is or ordering an lcd screen from them for another $100. The owner who seemed pretty nice said he would try and see if he could get the price on the replacement lcd lowered. Personally, I believe I should not have to pay for the lcd since it was NOT damaged when I took it in.
I probably don't have any recourse though since they say it's a risk associated with this phone. I should have just bought the combo together and done it myself. That's what I get for trying to save a few dollars.
Would you gentlemen have any suggestions?
theres not really much you can do unless you just want to live with it. i was going to suggest getting a warranty replacement but realized it voids warranty when taken apart. if you want things done right DIY cant really rely on shops to do anything anymore..
That sucks. I'd want to be damn sure they are replacing the screen with a genuine article too.
Unfortunately you can't really prove that the membrane wasn't damaged prior to them touching the phone so it will be hard to get out of this one without forking out extra, however I suppose you could always politely threaten them with legal action and a public flaming on a busy internet forum if they don't want to play nice.
It's worked for me i nthe past when i've had issues with car servicing.
Warranty?
k20a1 said:
theres not really much you can do unless you just want to live with it. i was going to suggest getting a warranty replacement but realized it voids warranty when taken apart. if you want things done right DIY cant really rely on shops to do anything anymore..
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No warranty for physical damage to unit. Insurance would have covered it, if insurance was purchased? I did..
So get this, i've been fighting with FutureTel ( repair center) and HTC over a warranty on my One m7. The speakers started to show signs of failure, calls were crackly and popping. My phone has been in the Official double dip case since i got it in may. The case has a major flaw, it causes scratches on the device when you use it, either from dusty rubbing or taking it off and on. So it lightly scuffed the front camera lens to a point where when you use it the image looks a little foggy.. No big deal, i'm not some 16 year old girl taking selfies... So I sent it in.. 2.5 weeks later i get an update " Please authorize the replacement of the LCD display, upper and lower speaker grills due to physical damage"... What?
According to FutureTel, they will not replace the speakers because I have light scratches on the grills.. And because the grills are "fused" to the mid frame, they have to replace the LCD display too.... $329.00.
Hope in the sweet hell does light scratches void a god damned warranty!!
So I called HTC, surely they will think this is absurd... nope, "Warranty is at the discretion of the repair facility. HTC has no say in what is or isn't considered physical damage".. word for word from an HTC Rep.
Completely blown away... Now i will need to either pay $35 to get it back as is, or cough up $330.00 + $45.00 per speaker = $420.00 to get my blown speakers fixed.
This HTC One has been my nightmare device since Day 1. this is the 5th time it has been in for repair and the 4 times before this one, the scratches were present and had no problems...
Anyone else get this crap? Am I the only poor sob that bought an HTC One that has had this many issues..
I have not had any of those issues.. But if it were me i would bring up the last part about it being in multiple times for issues..
Also im guessing your not in the USA.. I say this because you sent the device in for repair to a non HTC facility..
Is it possible to deal with HTC directly for repair?
The speaker grilles are not 'fused' to the mid frame. They are glued. Sounds like FutureTel is trying to pull a fast one.
Sent from my HTC One using Tapatalk Pro
No, HTC does not want us to ship to them. They out sourced FutureTel for all Canadian based repairs..
As for the grills, I know, but it's pointless freaking out over the phone to a call center drone, they are just too low in the power chain to do a damned thing.
I've already talked to HTC and convinced a support tech that this is just stupid! Scratching the door on a car doesn't void the power-train warranty...
So now i'm waiting on HTC's RMA department to step in.
As a side note, i said this to the manager at the local carrier store and he actually spent a few minutes trying to convince me that the phone wasn't actually a car.... Guy's a moron.
Screamed loud enough to get HTC to replace my screen and camera lense/speaker grills AND do the warranty work i sent it in for, and cover it all under warranty.
Nice! Future tel are bunch of scumbags
Iz3man said:
Screamed loud enough to get HTC to replace my screen and camera lense/speaker grills AND do the warranty work i sent it in for, and cover it all under warranty.
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Did HTC end up doing the repair or the repair company that was trying to cheat you?
HTC stepped up and told the repair depot to do the repair... and some.
I bought my C3z some weeks ago in second hands shop. It was a demo model, they explained. After a week the back cover detached from the frame on one of long sides of the devices, which is common issue, I believe. The shop contacted Sony, but they indicated that warranty is void since I carried the device in my pocket (!). Hence it moves and gets hot, which is detrimental for the glue... Anyone similar experiences? Fortunately the shop will glue the back cover instead (at no costs), but I am afraid I can say goodbye to the waterproofing .
if the phone gets hots from nothing then there is something wrong with it.
how is the battery? how old is the device really?
eg: if a unit has been constantly charging for a year, the battery is probably crap by now.
The battery is perfectly fine and the phone doesn't get really hot at all; the argument was that the phone warms up because of my body heat...
Verstuurd vanaf mijn D5803 met Tapatalk
M1chiel said:
I bought my C3z some weeks ago in second hands shop. It was a demo model, they explained. After a week the back cover detached from the frame on one of long sides of the devices, which is common issue, I believe. The shop contacted Sony, but they indicated that warranty is void since I carried the device in my pocket (!). Hence it moves and gets hot, which is detrimental for the glue... Anyone similar experiences? Fortunately the shop will glue the back cover instead (at no costs), but I am afraid I can say goodbye to the waterproofing .
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Your warranty has nothing to do with your body temperature or carrying your phone in your pocket. Where else are you supposed to carry your phone? They are designed for pockets. Sounds like the service center made up some bs to get the phone out the door.
The phone should have minimum one year (possibly two in EU) warranty, regardless of it being ex-demo or not.
Try phoning Sony service, talk to the helpdesk. They will give you an address of a reputable service centre to send it to for repair. Don't let the shop mess it up with some dodgy adhesive, the service centre will never repair it once it's full of superglue.
Didgesteve said:
Your warranty has nothing to do with your body temperature or carrying your phone in your pocket. Where else are you supposed to carry your phone? They are designed for pockets. Sounds like the service center made up some bs to get the phone out the door.
The phone should have minimum one year (possibly two in EU) warranty, regardless of it being ex-demo or not.
Try phoning Sony service, talk to the helpdesk. They will give you an address of a reputable service centre to send it to for repair. Don't let the shop mess it up with some dodgy adhesive, the service centre will never repair it once it's full of superglue.
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This ^^^
sounds like the phone shop giving you some BS
Thanks. I actually read the warranty regulations and it doesn't say anything about pockets (only in relation to pacemakers). I'll call Sony's service center and report back.
Sony indicated that they had repaired my Z3C, but I received a device with another IMEI, so I think they sent another. Lucky form me, since I unlocked the bootloader of my original device. They even included screen protectors! So hurray for Sony Service . Thanks again @Didgesteve for your advice.