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Water Damaged Diamond... what next?

Hello all, while drunk at the beach this weekend I accidentally went into the water with my Touch Diamond in my pocket... stupid... I know, did I mention I was drunk? Anyways, the current issue at hand is what to do with my screwed up cell phone.
I took the backing, battery and SIM card out of the phone and let it dry out as much as I could since the weekend. When I turned it on this morning, the "smart mobility" text appears for a few seconds, but the phone shuts off shortly after that. Do batteries usually break from water damage, as well?
If anyone has any advice for me I would greatly appreciate it. Does anyone know of a legit place that can repair this? Is there anything I can do to try and remedy this problem? Or would you recommend I just sell/ditch this one and get a new phone? Thanks a lot.

Have you tried charging the battery? that might explain it only booting for a second, the other explanation is that it's fried the ROM chips and only the bootloader works.
It's not looking good, is it under warranty?

Disassemble your Diamond completely (manual floating around somewhere in this forum), clean all pieces using one of these isopropanol-brush-thingies, reassemble, turn it on - and pray. Any year - a new battery might be a good idea. No promises on anything of that though. The diamond is a very integrated piece of technology and you might have short-circuited something on one of the PCBs really. No guarantee that everything will work as usual even if the device comes up as well.
Warranty seems to be out of the question - I guess virtually any repair center will notice residue of loads of salt water on the first look inside...

That's true, I meant to say insurance, heh.

Strip it down Salt water is very and I mean very corrosive ! You have nothing to lose and everything to gain by doing this . Waranty repair will be expensive.
Clean with an alchol based cleaner as advised but you must ensure you get all the salt out. To see it boot means that the screen has survived ( Amazed by this ) .
Best of luck , oh and if it does not work are you insured for accidental damage on personal items on your household insurance. This could be the next route

I have the same problem with my Tytn 2. It got wet during the "Oranje" Party in Basel, when the firemen were "cooling" down the fans...
It boots..but as soon as it has booted, you here a lot of "bling..bling..bling.." and it shuts down.. the batterie doesn't charge..
You recommend to open and clean it with alcool? Actually I'm not sure if it was washed by the firemen or by my own alcool .ehhehe..
I have a Diamond now, but if I get it back to work, I would sell it on ebay.
Regards

dajudge01 said:
Warranty seems to be out of the question - I guess virtually any repair center will notice residue of loads of salt water on the first look inside...
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There is a watersensor inside the diamond. They'll notice that the device has been in the water.

wardy said:
Strip it down Salt water is very and I mean very corrosive ! You have nothing to lose and everything to gain by doing this . Waranty repair will be expensive.
Clean with an alchol based cleaner as advised but you must ensure you get all the salt out. To see it boot means that the screen has survived ( Amazed by this ) .
Best of luck , oh and if it does not work are you insured for accidental damage on personal items on your household insurance. This could be the next route
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Click to collapse
Luckily I was at lake Michigan in Chicago (fresh water), for whatever that's worth, so I'm not really worried about salt corroding anything away. I bought it off eBay unlocked, I did buy insurance but, naturally, I'm pretty sure that this water damage won't be covered.
Sounds like taking it apart and cleaning it might be my best bet. Do you guys think that any cell phone repair place would be able to help me out? Anyone know of a good cell phone repair shop (in the U.S.)? Thanks for the help thus far guys, I really appreciate it

Firstly remove the battery and SIM, please do not try to power up or charge again as you might have already damaged it beyond repair.
Isopropanol or IPA is what you need (100% Alcohol), you can get this from your local chemist for about £5 a bottle.
You need to strip your phone down completely and use an anti static PCB brush to clean the whole lot (Buy it from Maplin), submerge it in a plate of IPA (excluding the screen) while cleaning. As for the warranty sticker remove this by first heating with a hair drier, then uing a Stanley knife point to remove it.
Once it’s all been cleaned and dried in air, re-assemble and power up. If it fails to work take it back for a warranty replacement. As the warranty sticker is intact, and all the evidence of water damage will have been removed, they should replace it for you without a problem.

nairb011 said:
Luckily I was at lake Michigan in Chicago (fresh water), for whatever that's worth, so I'm not really worried about salt corroding anything away. I bought it off eBay unlocked, I did buy insurance but, naturally, I'm pretty sure that this water damage won't be covered.
Sounds like taking it apart and cleaning it might be my best bet. Do you guys think that any cell phone repair place would be able to help me out? Anyone know of a good cell phone repair shop (in the U.S.)? Thanks for the help thus far guys, I really appreciate it
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Pretty sure? I would check if I was you before doing anything else with it. If insurance doesnt cover water damage, what does it cover? Phone insurance is so expensive i thought they covered everything like theft and accidental damage, I thought the idea was a warranty wont cover you if you break the phone but insurance will.
I'm thinking it may be an idea to check before you do anything else so they dont say "Well we cover water damage, but now youve taken apart the phone we cant cover you"

Antimus said:
Have you tried charging the battery? that might explain it only booting for a second, the other explanation is that it's fried the ROM chips and only the bootloader works.
It's not looking good, is it under warranty?
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Seriously you are not hoping warranty will cover "swimming with the diamond"...

imranbashir_uk said:
all the evidence of water damage will have been removed, they should replace it for you without a problem.
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All the evidence, that is, apart from the water-sensitive tab which I am assuming you didn't know about...? (behind the tab for attaching a strap)
Mathew

webmice said:
Seriously you are not hoping warranty will cover "swimming with the diamond"...
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or doese he mean "Swimming Diamond" ... Is that a new feature we overlocked? I think it's time for another entry in the tweaklist... *rofl*

My warranty does not cover accidental water damage, that is for sure.
I charged the battery up over the weekend and tried turning it back on, and, to my utter amazement, the phone completely powered on. I got to all of my menus and was able to use all of the programs that I opened, even the WiFi worked.
However, the functionality of the touch screen is quite screwed up. I don't know if its shorting out or what but there are basically "ghost taps" and other unintentional actions happening all the time. For example, if I were to just leave it at the home screen it would eventually scroll to another menu, open the start pull-down menu, automatically open the calendar and start doing random ****, etc.
Does anyone know how to fix the touch screen or have any ideas on how to replace one? I have a faint hope that this thing might not be beyond saving.. thanks a lot people

nairb011 said:
Does anyone know how to fix the touch screen or have any ideas on how to replace one? I have a faint hope that this thing might not be beyond saving.. thanks a lot people
Click to expand...
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Maybe try to re-calibrate the touch screen?

Don't give up hope, sometimes these things can take days, even weeks to fully dry and become functional. My mom had a sony ericsson somethingorother that she loved, dropped in the tub, didn't work for like a month or more... She'd check it every week or so to see, and slowly the features started coming back... Little by little, more and more buttons would respond (without activating 2 or 3 at a time). Well, long story short (too late?) works 100% now. I don't think water damage is a reparable occurrence, but DON'T sell your Diamond for parts or anything like that, keep it around and check back periodically. Best of luck.

there is a little white sticker onto the battery.
If it goes RED it shows HTC that the Phone/Battery went into the water.
This allows HTC to avoid repair "sunk" phones

deuillevent said:
there is a little white sticker onto the battery.
If it goes RED it shows HTC that the Phone/Battery went into the water.
This allows HTC to avoid repair "sunk" phones
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Should also be one on the phone... If not, there's your solution. New battery + deny any water damage = Free replacement.

Black93300ZX said:
Should also be one on the phone... If not, there's your solution. New battery + deny any water damage = Free replacement.
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See post #12

Haha you're all over it... Yeah, I had a feeling they'd have something in the phone, they'd never make it THAT easy.

warranty repair refused, what does this picture mean?

Sent my kaiser to HTC for a warranty repair mainly due to the speaker not working (the loudspeaker works, not the ear speaker). The screen works fine, case is okay. Not too much else faulty, clip broken on battery cover, poor speakerphone performance from new, slow laggy interface from new inc on cooked roms.
I got a mail back saying I owe them £20 for looking at it (I never signed anything to this effect) and that the phone is liquid damaged (never been in liquid) and the warrany is void. They say it needs a new LCD screen, new MOBO, New Case.
How can my speaker not working be a fault of the fine case and working LCD screen???? They said please find attached invoice for repair quotation, nothing attached - only this picture illustrating the water damage - what the hell is it?
www.britishvegoil.co.uk/liquiddamagekaiser.jpg
Comments appreciated, my speaker failed and now I find myself in the stuck.
Greg.

my guess is that would be what they consider the void sticker that has been "compromised" due to "water damage" if it were me I would be making calls and asking questions.... it sounds extremely hinkey to me.... I had a rep try to do that to me awhile back on another phone and I said I wanted to talk to the direct manager and they took care of it...... so I would be asking questions....

greg123 said:
Sent my kaiser to HTC for a warranty repair mainly due to the speaker not working (the loudspeaker works, not the ear speaker). The screen works fine, case is okay. Not too much else faulty, clip broken on battery cover, poor speakerphone performance from new, slow laggy interface from new inc on cooked roms.
I got a mail back saying I owe them £20 for looking at it (I never signed anything to this effect) and that the phone is liquid damaged (never been in liquid) and the warrany is void. They say it needs a new LCD screen, new MOBO, New Case.
How can my speaker not working be a fault of the fine case and working LCD screen???? They said please find attached invoice for repair quotation, nothing attached - only this picture illustrating the water damage - what the hell is it?
Click to expand...
Click to collapse
There is a little piece of " tape " inside the case of every phone that changes color when the phone is subject to moisture damage.
If this tape is tampered with or has changed it voids your warranty. It deters people from committing fraud, as is the charge for looking at your phone. are you the first owner ? I have also seen these tapes change due to high humidity and getting caught in a downpour.
Unfortunately they have the evidence of water damage. So I do not think you are going to get very far with the warranty aspect. But.......the righteous fight is the good fight. So good luck

ya.. I always wondered what that thing was...when its new, its white in color. I just did a warranty replacement and over the phone they asked me for the color of that pc..mine was white but I bet that if that pc is submerged in water it will turn to the color in your pix.

hey, my lcd cracked from my kaiser, i just searched for the lcd of it and opened up my phone and replaced it. just do the same but search for the internal ear speaker and do the same or replace the part that has to do with the ear speaker.

Thanks guys. I'm annoyed because I checked their emails and there is no mention, nor was there on the phone, of a £20 charge if it was deemed non-warranty, for them to look at/return it. Is it lawful for them to charge this?
I may look at fixing the speaker myself, given they claim it needs a new LCD and the only photo is of the moisture strip, not an ACTUAL corroded board etc, I am thinking that the speaker fault is nothing to do with moisture and legally they are liable if I send the phone to a 3rd party repairer and the repairer can find a physical fault and repair it wthout mention of water damage. I can then lay a claim on HTC as I have a 3rd party who can show evidence of fixing a fault that was not related to water damage.
What do you guys think? I know on pc's, DSG if they refused to repair one, would on occasion have the person take it to 3rd party and if the 3rd party did find a fault and fix it, DSG would cough up.
I have written to them and wait to see what they say.
.
Greg.

I´ve been through this sticker-thingy-problem myself here in Sweden, a Nokia phone that never had been in contact with water. The sticker was pink and they would not let me repair it under warranty. It turned out that if you had the phone inside you jacketpocket the moisture inside your jacket could activate the sticker. This is not acceptable according to swedish law and I got help from the local consumer orginazation and Nokia changed their mind and got me a new phone. As it seems it turned out to be a faulty batteryconnector but they just checked the sticker and did not bother to check if something else was causing the problem.
This might also be the case with your phone, apparently theese stickers are to sensitive. A friend of mine got it to acivate just by going to Thailand.

Interesting, thanks gauntman. I'm hoping for something similar.
I have put my letter (minus personal details) up on the web here:
http://www.britishvegoil.co.uk/kaiser.htm
It details the full response from HTC, claiming I need a new LDC (nothing wrong with it!) and not mentioning my faulty hands free kit. It also details my reply to them which will go off recorded delivery tomorrow and the legal action I plan to take if they don't play ball.
If anyone is bored, please take a look and let me know if I have missed anything.
Greg.

ive gotta say i would argue that i want imei proof as that could be any phone,i used to work for a phone company many moons ago and they were caught out many times with not providing correct photos of the phones.the sticker should be topped with a shiny coating when it gets damp or wet then the covering seperates from the lypmus paper and turns pink.

Well the long and short is that after a big complaints letter business, it has been returned to me for free and the warranty voided. They will not repair it, they will not look at what is actually wrong with it, they will only quote for replacing everything.
As it's only really the ear speaker and handsfree kit that is broken (I can probably fix the rest with software) I'm starting a new thread to find an indi repairer in the UK/parts supplier and depending what they find may sue HTC.
Cheers guys, Greg.

greg123 said:
Well the long and short is that after a big complaints letter business, it has been returned to me for free and the warranty voided. They will not repair it, they will not look at what is actually wrong with it, they will only quote for replacing everything.
As it's only really the ear speaker and handsfree kit that is broken (I can probably fix the rest with software) I'm starting a new thread to find an indi repairer in the UK/parts supplier and depending what they find may sue HTC.
Cheers guys, Greg.
Click to expand...
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Stop writing them emails. CALL AND ASK FOR A MANAGER! Fight them like there is no tomorow. Tell them over and over that it has not been exposed to liquid damage. Tell them that you live in a high heat/humidity enviornment and it is unacceptable that their tape turned pink without being exposed to actual water damage. Tell the manager that you have done a lot of research and that many people have had this issue with their warranty repairs. Make sure you tell them that you are going to get the local law involved! Dont do this in a letter or email. If you are still within your 1 year warranty, force them to replace it. You have absolutely nothing to lose and a new kaiser to gain.

I tried, spoke to a senior & I sent a recorded letter to the MD of HTC UK personally, I gave them 7 days notice etc.
It resulted in the £20 return charge being waived and the phone sent back free, but that's all. They are adamant that the phone is now out of warranty due to moisture and wash their hands of it.
Besides, it's back with me now. I'm still happy to sue them though, if I get a good repairer to confirm that it was something other than water damage caused the speaker to fail and there is no corrosion.
Greg.
pyraxiate said:
Stop writing them emails. CALL AND ASK FOR A MANAGER! Fight them like there is no tomorow. Tell them over and over that it has not been exposed to liquid damage. Tell them that you live in a high heat/humidity enviornment and it is unacceptable that their tape turned pink without being exposed to actual water damage. Tell the manager that you have done a lot of research and that many people have had this issue with their warranty repairs. Make sure you tell them that you are going to get the local law involved! Dont do this in a letter or email. If you are still within your 1 year warranty, force them to replace it. You have absolutely nothing to lose and a new kaiser to gain.
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Click to collapse

HTC Warranty repair is a joke! I sent them my HTC TYTN because I got White Screen of Death. They charged me 20 dollars to look at it and then told me that a connector came of inside the phone and that it was "Customer Inflicted Damage". They then proceeded to tell me it would be 145 dollars to repair. after going back and forth with them I demanded my phone back and didn't get charged anything. I never dropped my phone or got it wet or even opened it up. They didn't want to admit they made a faulty product. They could't just say a connector broke off and we will fix it; just blame the customer, and I never got my outer box back. Luckly I had Insured my Phone from a third party. I told them every thing that had happened and they told me that it sounded fishy, so they went ahead and processed my claim. This Kaiser might just be my last HTC phone with the driver issues and such. BTW I bought this phone refurb from ATT not from HTC(not that it matters, they still got some money from it) If they bring the Touch HD stateside I might consider it, gone are the days when they came out with a phone and I jumped at it............. Rant over!

Button clear covering peeling off....?

I noticed a problem with my Diamond today - the clear plastic covering the main button has started to peel at one edge (see pic). I've written to HTC to see if they'll repair it under warranty. Anyone else had this?

Crikey - fast reply from HTC:
"Good Afternoon, Essentially, we do cover your device under your warranty for paint peeling. If you call us on our technical support line, one of my collegues would be happy to book your device in for a repair and evaluation. Please can you call: 08458900079 Kind Regards, HTC Europe"
Full marks so far!
R

It was all going so well.... until...
I called the number and explained the issue to the lady on the phone. She told me categorically that this 'plastic refurbishment' is not covered under the warranty - I presume she knew what I was talking about although I could hardly understand a word she said. I explained that the email suggested it was covered. So, she asked me to go back to the email response and tell them what she said.
How annoying - firstly that you get two responses from one company and secondly that they reply on you to communicate between them. One is not impressed!
I have emailed HTC back with the news...
R

Hmm I have the exact same issue with my diamond. Almost 9 months old and I too have the problem off the plastiv letting go just above the home button. Well 1 month to go and I can get me a touch diamond 2 if it is released one month that is.

Now I get this:
Now essentially the HTC Touch Diamond has no known issues with paint peeling. As i did specify in my last e-mail, we can evaluate the device however if our repair center deem this to be caused by general wear and tear this would not be covered under your device warranty. I must also advise that if a quotation is raised due to an out of warranty repair there is a £20 charge to release the telephone back to you. With all that information in mind, would you still want to get this device evaluated?
So, I can pay £20 and be without my phone for 2 weeks in the hope that it *might* be covered. A bit annoyed at this - it is wear to the item but I count this wear to be within reasonable use and that the keys should be fit for purpose.....
R

My reply:
Hi, I think this is quite unfair. Essentially you are saying that I can send my phone in and hope you will see fit to cover it - but this is a risk, and if you presume it to be acceptable wear I will have to pay £20 have my phone released.
I know of others on internet forums who are also having this problem so I am not alone.
In my view, although this is 'wear' to the item it is within reasonable fair usage for the product. In other words the covering to the button is not fit for purpose in this case.
I am not prepared to risk £20 and be without my phone for 2 weeks whilst you decide if this is coverable or not - I have sent you a picture of the problem which clearly demonstrates the fault. The fault is obviously a lifting of the button covering that has occured during normal and acceptable use.
Please talk to your repair team and let me know if I will be covered or not.

Tell them that on other countries (in poland, im sure of) your issue is a 100% covered by warranty. As Poland HTC Support is in GB, and i assume its the same office they answer europe calls.
I know more than 5 people that had given their Diamonds for fix this issue without any cost.

I had the same problem.. I just peeled it off and ordered a screen protector+the bottom part for the keypad and just replaced it.. I didnt want to go through all the trouble. It worked out for me.

mmmhhh86 said:
I had the same problem.. I just peeled it off and ordered a screen protector+the bottom part for the keypad and just replaced it.. I didnt want to go through all the trouble. It worked out for me.
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hey i remember you gave me the eBay sellers name, for the same one you purchased, but i couldnt find the item that has both screen protector, AND the button protector =/ you lucked out man!
I dont know if i wanna buy it from the seller located in Hong Kong! I just want the one that feels exactly the same as the one that comes with the Diamond

Had exactly the same problem back in January, I just peeled it off. Now the button area is getting quite scratched up and I'd love to get a replacement. I've not found anything on Expansys or elsewhere that's similar.
Cheers
Dave

OK - maybe I have the wrong idea about this. I thought the top layer was an intricate part of the button itself. The above posts seem to suggest it is merely a protective cover that can be easily removed and (if you can find the part) replaced? Is this correct?
R

Yes you can just peal it of, it does take some pealing so take care.

So, once you have peeled it off - what is underneath? Clear plastic? Sticky stuff? Can you rub the button decals off if you do not re-cover it?
R

Malik05 said:
hey i remember you gave me the eBay sellers name, for the same one you purchased, but i couldnt find the item that has both screen protector, AND the button protector =/ you lucked out man!
I dont know if i wanna buy it from the seller located in Hong Kong! I just want the one that feels exactly the same as the one that comes with the Diamond
Click to expand...
Click to collapse
Hey.. Yeah I remember giving you the link.. The seller had stock at the time you should have acted fast.. I cant find any seller who sells both pieces except in hong kong:S
Keep trying you might find something soon.
Answer to other questions: Yes you can peel it off. There will be some minor glue residues which you can take off and the decals will not be scratched off. I would replace it immediately though. Remember this is not the perfect solution but it is a fast and easier solution than dealing with HTC.. My opinion anyway. Good luck.

I have the same problem and in the same spot, im here in Australia and when i got fone only Telstra sold them.
I can not get it covered under warrenty.
it sucks.

Exact same problem here at the same corner too.
My initial solution has been to carefully slice off the lifted flap with a sharp knife to stop it ctaching my pocket and coming off further. Be careful of you do this though as you could damage other areas with the knife. I used a thin sharp blade held flat on the face of the phone and gently sliced through the flap from the outer edge.

Same problem here, left corner peeled off, so I peeled the whole cover off, and since I recognised that it gets scratches easily I covered it with a transparent sticker. But I already ordered new navi buttons, just don't know how to replace it...I'll see...

thanks for a useful thread. i had the same problem and just peeled it off. i'll start looking for new protection and post if i find anything

Does your Diamond feature Newton's rings?

I am currently really interested in a Diamond, however the thread Oily liquid underneath screen - from nowhere kinda make me reconsidering it. Because of that I contacted HTC and received a surprisingly quick reply, stating that nearly every device sent in had a physical damage
Dear Sir, I can confirm that this fault is normally caused by physical damage to the device. Nearly every single device we have repaired with this fault has had some form of physical damage that has led to the fault. Of course the few that haven't were repaired under warranty. I quote directly from our repair centre: This issue is caused by air/liquid entering the LCD layer, and is nearly always OOW (Out Of Warranty) as it can only be caused by excess pressure on the screen. As long as you look after the device, and take care of it, this issue is unlikely to affect you. We have numerous Touch Dimonds here in our support centre, around 3 or 4 for each language we support, and not one of them have displayed this issue.
Click to expand...
Click to collapse
Today I took a look at some models on display in several stores and except for one all showed the same effect described in this thread. However I have to admit that this might not be the perfect example for a comparison as those poor phones probably not get treated extremely well in stores.
So I hope to find out with this poll how many people really have got this issue, respectively how many of them can explain it with too much pressure.
Thanks everyone.

I had exactly the same problem. Just went back to T-Mobile Netherlands, and they admitted directly that this is a common issue. They repaired it under warranty conditions at no fee at all. They just replaced the entire screen and luckily I've never faced the problem again.
Also, when the oilish liquid was there, the screen alignment was always a little outlined, and when you tap the slylus on that spot you can hear a strange hard "click".

Thanks to all voters, so far all voted to have no problems, except for one, I suppose peponline.
More opinions/votes appreciated.

I've got it on my 7 month old diamond - screen works ok, but tapping it isn't soft like it used to be. Not a bad enough problem to send it back and be without a phone for a couple of weeks, or risk being charged for!

Thanks for your post Alpsp, did it happen for no reason or did you do touch the screen once too hard?
Those who voted the third option, are you definitely sure it couldnt have come from too much pressure - maybe unnoticed in the pockets?

More comments/votes appreciated.

Hi Lutent, I can honestly say I don't believe I've put any abnormal amount of pressure on the screen - I'm pretty careful with the phone, it doesn't have a single scratch on it yet.
What is strange though, is that I've just tried to take a photo of the liquid for you, but it has completely disapppeared!
The only reason I can think of for this is that it hasn't been in my pocket all morning so will be cooler than usual. Also it doesn't show up so much in daylight - I'll have a look later tonight and see if I can photograph it

Hi all
I have the same issue. mine covers 50 % of the screen.
Whats funny is that its exactly right smack in the middle of the screen
its like a zoom box of the screen.
It appeared suddenly and all my touch screen alignments runs as well.
didnt have time to send for warranty until recently.
have sent it in now currently waiting for repairs to complete.
so far no news about if its OOW

smudge
Had this problem for some short time, the touchscreen has become hard to handle, as it's not very precise in the area of the "liquid spot", covering 1/9 of the center of the screen. Have no clue of where it came from.
Just sent an mail to the store, demanding replacement refering to this as a common problem after doing some reseach at different forums online.
Waiting for reply. Will notify the results.

Same problem with my HTC Fuze. It looked perfect. Never dropped. Made call. Looked good. Pulled it out 5 minutes later...the square was there. (I had just flown from Atlanta to LAX...I wonder if atmosphere had anything to do with it???)
Definitly a defect in design.
PS...The letter they sent is BS. It's not the LCD but the touchscreen. The touchscreen is touching the LCD...in my case anyway.
You will probably also notice a slight curvature of the touchscreen down toward the LCD if you look closely.
The reason they don't want to repair them is because this is the most time consuming repair. The phone has to be completely disassembled to attach the cable.

I am really pissed. i had liquid under the display just two days after I bought it.
I am super careful with all my electronic devices and not once did I have to send in any device to get it repaired.
the D2 was also always in the leather pouch.
For some reason, initially the oily liquid disappeared and I could keep on using it, however not it is there permanently and when I called the warranty place, they said that most likely I will have to pay for the repair as displays are not covered by warranty.
I am really pissed and would recommend buying a different phone. Sooner or late I bet everyone will have this problem. It happened to me after just two days, I can not imagine it to last 2 years or so...

Sigh... same issue here. I just bought a TP from a good friend of mine who is exceptionally carefull with his phones and I've just noticed a big part of the screen (1/4) being full with the Newton Rings.

[Q] Back glass lifts up

I noticed a weird thing yesterday: the upper left corner of my back glass plate stuck out a bit. I only noticed because the other corner felt flush with a screen protector on while the other felt a bit rough. A close look confirmed that the corner is lifted up by a fraction of a millimeter, pretty much as thick as my screen protector is. When I push on it, it goes back and lifts up again over perhaps an hour or so.
What should I do? I have a feeling that this might compromise the watertightness of the phone, so I'm thinking about sending it in. On the other hand, I've had pretty negative experiences with O2 customer support, so I'm scared that they might send me a letter stating that this is due to drop damage and therefore my fault, so I need to pay 40 Euros just to have it sent back without repairs - and if I don't, they'll destroy the phone. It sounds incredible, but this is just what happened to me a couple of years ago. And if they just state it's due to drop damage, it's essentially impossible for you to prove that it isn't.
Has anybody had the same problem? Is anybody else suffering from it now?

Send pic pls
Sent via my Google Nexus 7 | 32GB.WiFi

GodShapedHole said:
I noticed a weird thing yesterday: the upper left corner of my back glass plate stuck out a bit. I only noticed because the other corner felt flush with a screen protector on while the other felt a bit rough. A close look confirmed that the corner is lifted up by a fraction of a millimeter, pretty much as thick as my screen protector is. When I push on it, it goes back and lifts up again over perhaps an hour or so.
What should I do? I have a feeling that this might compromise the watertightness of the phone, so I'm thinking about sending it in. On the other hand, I've had pretty negative experiences with O2 customer support, so I'm scared that they might send me a letter stating that this is due to drop damage and therefore my fault, so I need to pay 40 Euros just to have it sent back without repairs - and if I don't, they'll destroy the phone. It sounds incredible, but this is just what happened to me a couple of years ago. And if they just state it's due to drop damage, it's essentially impossible for you to prove that it isn't.
Has anybody had the same problem? Is anybody else suffering from it now?
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Really? Will you send your phone just because of that? A phone is not a toy, don't put it under the shower/water and you will be fine.

x102x96x said:
Send pic pls
Sent via my Google Nexus 7 | 32GB.WiFi
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I'm at work now, but I'll make a picture later. I hope my camera is good enough to capture it... it's really just a fraction of a millimeter now, but I'm worried that this may just be the start and that the whole backplate may come off at some point. This has NOT always been the case, it just started yesterday.
wawyed said:
Really? Will you send your phone just because of that? A phone is not a toy, don't put it under the shower/water and you will be fine.
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Are you serious? I'm talking about an integral part of the phone's outer shell coming loose, and you're telling me it's not a toy? It really is no toy, which is why I'd expect the backplate to be firmly laminated in all places as opposed to coming unstuck after a month or two of normal use. To make things better, this phone is rated IP55/IP57. Are you saying I'm wrong to expect a IP-rated product to actually live up to its rating?
I should clarify that my issue is not that one corner is a bit further out than the others - that would just be manufacturing tolerance if it was like that all the time. My issue is that one of the corners is loose. It's sticking out a bit, but it'll go back in when pushed. It'll just come out again after a while. To me, this suggests that the glue or whatever holds the back plate has failed on one corner. That's a flaw that could potentially make an IP-rated phone lose its ability to withstand water ingress. Ingress protection is why I bought it. Damn right it's not a toy, it's high tech. That's why I'm expecting a bit of structural integrity from it.

GodShapedHole said:
I'm at work now, but I'll make a picture later. I
Are you serious? I'm talking about an integral part of the phone's outer shell coming loose, and you're telling me it's not a toy? It really is no toy, which is why I'd expect the backplate to be firmly laminated in all places as opposed to coming unstuck after a month or two of normal use. To make things better, this phone is rated IP55/IP57. Are you saying I'm wrong to expect a IP-rated product to actually live up to its rating?
I should clarify that my issue is not that one corner is a bit further out than the others - that would just be manufacturing tolerance if it was like that all the time. My issue is that one of the corners is loose. It's sticking out a bit, but it'll go back in when pushed. It'll just come out again after a while. To me, this suggests that the glue or whatever holds the back plate has failed on one corner. That's a flaw that could potentially make an IP-rated phone lose its ability to withstand water ingress. Ingress protection is why I bought it. Damn right it's not a toy, it's high tech. Would you seriously not worry at all if your back plate was beginning to peel off?
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Ok, send it back if you are that bothered. Why are you even asking if you got it that clear?

wawyed said:
Ok, send it back if you are that bothered. Why are you even asking if you got it that clear?
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I *don't* have it that clear. I was asking whether other people have experience with the same problem, to see whether maybe somebody has an actual insight as to what's actually going on, confirming or dispelling my suspicion that the backplate is in fact coming loose.
Is it impossible to have a conversation about a mobile phone that goes beyond pure praise without somebody getting overly defensive? I like this phone and wouldn't like to have any other, but that doesn't mean I can't have any criticism, especially when it appears to me that I may have a faulty unit.

GodShapedHole said:
I *don't* have it that clear. I was asking whether other people have experience with the same problem, to see whether maybe somebody has an actual insight as to what's actually going on, confirming or dispelling my suspicion that the backplate is in fact coming loose.
Is it impossible to have a conversation about a mobile phone that goes beyond pure praise without somebody getting overly defensive? I like this phone and wouldn't like to have any other, but that doesn't mean I can't have any criticism, especially when it appears to me that I may have a faulty unit.
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What I mean is if it's loose it's loose. What do you expect to hear? Nah it's fine I put mine under the water even if I know there is a risk to **** my phone and waste £500. I don't think people are going to take that risk just to test it, and even if they did that, it doesn't mean that your unit has exactly the same issue.
If people has had this issue you can actually use the search button to find out what happened. But most likely people will just get a replacement unit.
Also by the looks of it, there isn't much you can do about it.

wawyed said:
What I mean is if it's loose it's loose. What do you expect to hear?
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I was hoping to perhaps hear from somebody who actually KNOWS what's going on.
I did use the search function, no dice, at least not for this phone. There's a Sony support thread here but the Sony guy just says to send it in, at which point the repair center will decide whether or not it's under warranty. I was hoping perhaps somebody already did the same thing and could tell me whether it is covered? Because I feel that they could just look at it, say "nope, unless you can prove that you never dropped it (which you can't), we'll just conclude that you dropped it and it's therefore out of warranty. That'll be €150 for a fix or €50 just so we send it back to you." -- because, as I said in the OP, I've encountered that sort of tactic before.

I do not have the same problem, but my front glass is broken. The glass have broken itself, unfortunately
Some images: http://imageshack.us/photo/my-images/15/dscn0530pn.jpg/

GodShapedHole said:
I was hoping to perhaps hear from somebody who actually KNOWS what's going on.
I did use the search function, no dice, at least not for this phone. There's a Sony support thread here but the Sony guy just says to send it in, at which point the repair center will decide whether or not it's under warranty. I was hoping perhaps somebody already did the same thing and could tell me whether it is covered? Because I feel that they could just look at it, say "nope, unless you can prove that you never dropped it (which you can't), we'll just conclude that you dropped it and it's therefore out of warranty. That'll be €150 for a fix or €50 just so we send it back to you." -- because, as I said in the OP, I've encountered that sort of tactic before.
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There you go, simple search:
http://forum.xda-developers.com/showthread.php?t=2256848
Well, if you actually dropped your phone, they will be marks of it. I don't think dropping your phone makes the glue less sticky anyway. It would rather crack the screen. At the end of the day you will be taking a risk when you send it. But I think it's just a manufacturing issue. You can always try to re-glue it yourself. Check the video on the other post.