Related
Sent my kaiser to HTC for a warranty repair mainly due to the speaker not working (the loudspeaker works, not the ear speaker). The screen works fine, case is okay. Not too much else faulty, clip broken on battery cover, poor speakerphone performance from new, slow laggy interface from new inc on cooked roms.
I got a mail back saying I owe them £20 for looking at it (I never signed anything to this effect) and that the phone is liquid damaged (never been in liquid) and the warrany is void. They say it needs a new LCD screen, new MOBO, New Case.
How can my speaker not working be a fault of the fine case and working LCD screen???? They said please find attached invoice for repair quotation, nothing attached - only this picture illustrating the water damage - what the hell is it?
www.britishvegoil.co.uk/liquiddamagekaiser.jpg
Comments appreciated, my speaker failed and now I find myself in the stuck.
Greg.
my guess is that would be what they consider the void sticker that has been "compromised" due to "water damage" if it were me I would be making calls and asking questions.... it sounds extremely hinkey to me.... I had a rep try to do that to me awhile back on another phone and I said I wanted to talk to the direct manager and they took care of it...... so I would be asking questions....
greg123 said:
Sent my kaiser to HTC for a warranty repair mainly due to the speaker not working (the loudspeaker works, not the ear speaker). The screen works fine, case is okay. Not too much else faulty, clip broken on battery cover, poor speakerphone performance from new, slow laggy interface from new inc on cooked roms.
I got a mail back saying I owe them £20 for looking at it (I never signed anything to this effect) and that the phone is liquid damaged (never been in liquid) and the warrany is void. They say it needs a new LCD screen, new MOBO, New Case.
How can my speaker not working be a fault of the fine case and working LCD screen???? They said please find attached invoice for repair quotation, nothing attached - only this picture illustrating the water damage - what the hell is it?
Click to expand...
Click to collapse
There is a little piece of " tape " inside the case of every phone that changes color when the phone is subject to moisture damage.
If this tape is tampered with or has changed it voids your warranty. It deters people from committing fraud, as is the charge for looking at your phone. are you the first owner ? I have also seen these tapes change due to high humidity and getting caught in a downpour.
Unfortunately they have the evidence of water damage. So I do not think you are going to get very far with the warranty aspect. But.......the righteous fight is the good fight. So good luck
ya.. I always wondered what that thing was...when its new, its white in color. I just did a warranty replacement and over the phone they asked me for the color of that pc..mine was white but I bet that if that pc is submerged in water it will turn to the color in your pix.
hey, my lcd cracked from my kaiser, i just searched for the lcd of it and opened up my phone and replaced it. just do the same but search for the internal ear speaker and do the same or replace the part that has to do with the ear speaker.
Thanks guys. I'm annoyed because I checked their emails and there is no mention, nor was there on the phone, of a £20 charge if it was deemed non-warranty, for them to look at/return it. Is it lawful for them to charge this?
I may look at fixing the speaker myself, given they claim it needs a new LCD and the only photo is of the moisture strip, not an ACTUAL corroded board etc, I am thinking that the speaker fault is nothing to do with moisture and legally they are liable if I send the phone to a 3rd party repairer and the repairer can find a physical fault and repair it wthout mention of water damage. I can then lay a claim on HTC as I have a 3rd party who can show evidence of fixing a fault that was not related to water damage.
What do you guys think? I know on pc's, DSG if they refused to repair one, would on occasion have the person take it to 3rd party and if the 3rd party did find a fault and fix it, DSG would cough up.
I have written to them and wait to see what they say.
.
Greg.
I´ve been through this sticker-thingy-problem myself here in Sweden, a Nokia phone that never had been in contact with water. The sticker was pink and they would not let me repair it under warranty. It turned out that if you had the phone inside you jacketpocket the moisture inside your jacket could activate the sticker. This is not acceptable according to swedish law and I got help from the local consumer orginazation and Nokia changed their mind and got me a new phone. As it seems it turned out to be a faulty batteryconnector but they just checked the sticker and did not bother to check if something else was causing the problem.
This might also be the case with your phone, apparently theese stickers are to sensitive. A friend of mine got it to acivate just by going to Thailand.
Interesting, thanks gauntman. I'm hoping for something similar.
I have put my letter (minus personal details) up on the web here:
http://www.britishvegoil.co.uk/kaiser.htm
It details the full response from HTC, claiming I need a new LDC (nothing wrong with it!) and not mentioning my faulty hands free kit. It also details my reply to them which will go off recorded delivery tomorrow and the legal action I plan to take if they don't play ball.
If anyone is bored, please take a look and let me know if I have missed anything.
Greg.
ive gotta say i would argue that i want imei proof as that could be any phone,i used to work for a phone company many moons ago and they were caught out many times with not providing correct photos of the phones.the sticker should be topped with a shiny coating when it gets damp or wet then the covering seperates from the lypmus paper and turns pink.
Well the long and short is that after a big complaints letter business, it has been returned to me for free and the warranty voided. They will not repair it, they will not look at what is actually wrong with it, they will only quote for replacing everything.
As it's only really the ear speaker and handsfree kit that is broken (I can probably fix the rest with software) I'm starting a new thread to find an indi repairer in the UK/parts supplier and depending what they find may sue HTC.
Cheers guys, Greg.
greg123 said:
Well the long and short is that after a big complaints letter business, it has been returned to me for free and the warranty voided. They will not repair it, they will not look at what is actually wrong with it, they will only quote for replacing everything.
As it's only really the ear speaker and handsfree kit that is broken (I can probably fix the rest with software) I'm starting a new thread to find an indi repairer in the UK/parts supplier and depending what they find may sue HTC.
Cheers guys, Greg.
Click to expand...
Click to collapse
Stop writing them emails. CALL AND ASK FOR A MANAGER! Fight them like there is no tomorow. Tell them over and over that it has not been exposed to liquid damage. Tell them that you live in a high heat/humidity enviornment and it is unacceptable that their tape turned pink without being exposed to actual water damage. Tell the manager that you have done a lot of research and that many people have had this issue with their warranty repairs. Make sure you tell them that you are going to get the local law involved! Dont do this in a letter or email. If you are still within your 1 year warranty, force them to replace it. You have absolutely nothing to lose and a new kaiser to gain.
I tried, spoke to a senior & I sent a recorded letter to the MD of HTC UK personally, I gave them 7 days notice etc.
It resulted in the £20 return charge being waived and the phone sent back free, but that's all. They are adamant that the phone is now out of warranty due to moisture and wash their hands of it.
Besides, it's back with me now. I'm still happy to sue them though, if I get a good repairer to confirm that it was something other than water damage caused the speaker to fail and there is no corrosion.
Greg.
pyraxiate said:
Stop writing them emails. CALL AND ASK FOR A MANAGER! Fight them like there is no tomorow. Tell them over and over that it has not been exposed to liquid damage. Tell them that you live in a high heat/humidity enviornment and it is unacceptable that their tape turned pink without being exposed to actual water damage. Tell the manager that you have done a lot of research and that many people have had this issue with their warranty repairs. Make sure you tell them that you are going to get the local law involved! Dont do this in a letter or email. If you are still within your 1 year warranty, force them to replace it. You have absolutely nothing to lose and a new kaiser to gain.
Click to expand...
Click to collapse
HTC Warranty repair is a joke! I sent them my HTC TYTN because I got White Screen of Death. They charged me 20 dollars to look at it and then told me that a connector came of inside the phone and that it was "Customer Inflicted Damage". They then proceeded to tell me it would be 145 dollars to repair. after going back and forth with them I demanded my phone back and didn't get charged anything. I never dropped my phone or got it wet or even opened it up. They didn't want to admit they made a faulty product. They could't just say a connector broke off and we will fix it; just blame the customer, and I never got my outer box back. Luckly I had Insured my Phone from a third party. I told them every thing that had happened and they told me that it sounded fishy, so they went ahead and processed my claim. This Kaiser might just be my last HTC phone with the driver issues and such. BTW I bought this phone refurb from ATT not from HTC(not that it matters, they still got some money from it) If they bring the Touch HD stateside I might consider it, gone are the days when they came out with a phone and I jumped at it............. Rant over!
Hello Guys and Girls,
I recently sent my X1 back to SE for repair as the screen was glitching whilst in active calls (something I couldn't fix through repeated flashing from SE's update service).
I gave the call centre a ring and they advised me to send the unit to my nearest service centre, which I did. At the start of the week, I received an email from the service centre which read "Notification that unit is unrepairable" as the subject and the first thought that popped in to my head was new handset.. Lovely! Reading the email, I found the engineer had concluded that my unit was "Un-Repairable under the Warranty of the Manufacturer" and I was gob smacked, that was definitely not the response I was expecting.
So I gave the call centre a ring for an explanation of the reason and the lady pointed out that the engineer had found cracks in the resin. Now, this is not the case resin that most have complained about but the resin used to cover the main board's components. Yeah I've dropped the phone a few times but no more than most and it's usually in a sleeve when it does fall, so consumer damage seems like a poor excuse! So I asked the lady to escalate my problem because I don't believe that it was caused by me.
I received a letter from SE (sent recorded, signed for!) simply re-iterating what the lady on the phone had said to me and that "Unfortunately we are unable to comment as to how any form of damage has occurred we can only comment on the findings upon completion of the investigation". The best she could offer me was "a gesture of goodwill" by sending my unrepaired handset back free of charge (otherwise 11.75GBP).
I don't really care if they repair or replace, I just want my X1 back in a working condition. What can I do to make that happen? Any hints or tips I can take on board before I respond?
P.S: I’m having to use a Nokia 2330 until this is resolved!
Regards,
- DiLLio
Hi,
first of all: I'm sorry to hear that your xperia x1 is not working properly anymore. All I can say is that its gonna be a tough fight since...
DiLLio said:
Yeah I've dropped the phone a few times but no more than most and it's usually in a sleeve when it does fall
Click to expand...
Click to collapse
what else is there to say? Reading your post in my eyes you could have caused the damage and here it really is goodwill you have to count on. And obviously it's too expensive for them to repair under warranty...so they will do everything to blame the damage on you...In my opinion you could only ask what they want for the reparation.
Good Luck!
Uhm, dude, you dropped the phone... That's pretty much there is to it. Dropping a phone, will break it over time. Stop being clumbsy, in the year and a half, I've dropped my X1 once, and that was bc it fell out of my coat pocket - luckily it was in a leather pouch.
Your only option is really to try and convince SE that the resin cracks are stress cracks from normal wear and tear, but that's going to be pretty much impossible to do if you told them you dropped it, or if your casing is all messed up from drop marks.
Thanks for the replies. I stand by the fact that it wasnt because of its time with the floor.
After receiving my phone back from K+N, I've had an engineer open it so that I can see and snap some pictures of the main board and satisty myself that it is infact what they say.
And would you believe it, not a mark on the main board. Nothing.
Gave a SE a call again and argued my point. Apparantly I won't be able to photograph these cracks. Why? Because they aren't visible to cameras. Haha! Okay, so what are they visbile to?!
"Resin which portects the components" would be the top coating/layer and, atleast, indeed be visible to the naked eye. They used a clear resin to coat the main board which would explain why a WORKING main board would show no signs; however, a stressed clear resin would turn opaque and they claim cracks in the resin would definately be visible. We saw nothing!
I've attached the photos and I'd love some insight into what we've missed.
Well now you've definatley voided your warranty if you took it apart...
They wouldnt try and fake anything - i've sent my Xpera to K and N about 3 times now and every time they've got it back to me within a week - First time was cracks - second was keyboard and third was camera. I'm sure these people know what they are talking about - all you can do now is make do.
comeradealexi said:
Well now you've definatley voided your warranty if you took it apart...
Click to expand...
Click to collapse
I had my local phone repair shop do it for me, cost me 10GBP just for that!
comeradealexi said:
They wouldnt try and fake anything
Click to expand...
Click to collapse
I agree, that would be highly illegal and immoral, but I dont believe that every one of their engineers is adequately capable of fault finding correctly. In my case, I got one who cant tell left from right. Can you see these cracks that they claim, or anything off on the main board for that matter?
I have exactly the same problem. Only difference is mine has never been dropped. The woman in the call centre said she would escalate it. Let's wait and see.
Well they clearly hadn't even bothered to open mine up so I hope they do that for you. If your casing is showing signs of cracking, theres a lengthy thread on here complaining about the build quality of the outer case.
The original issue I was having disappeared after I had the unit independently inspected so I solved the problem without SE Nice to know that they actually check the devices before they make their decisions though(!)
If you're having the same issue, I can only assume some sort of undue pressure is being put on a connection/component and causing the distortion on the screen. Else, it really is a more costly fault!
For cases like this I have a legal insurance (lawyers, expert's testimonies...). Not that I actually had to resort to it, but in case I'd have to... heh. But newer admit you had dropped your phone, no, no, you always kept it in a secured leather box barely using it at all
DiLLio said:
Well they clearly hadn't even bothered to open mine up so I hope they do that for you. If your casing is showing signs of cracking, theres a lengthy thread on here complaining about the build quality of the outer case.
Click to expand...
Click to collapse
This is a different issue. It's not the case thats cracked it the resin thats cracked.
Nobody got any advice?
Hi i have just had a letter back from K & N saying my Sony W995 was not repairable under manufacturers warrenty, due to the engineer finding cracks in the resin. Is this a standard excuse as i have never dropped my phone and the reason for returning it to Sony was the Number 3 on the keypad was not working.
I have spoken to a girl on the phone and she says she will escilated the problem and has gave me a reference number lets see what happens.
As I expected i got a letter back from sony saying they stand by their decision that the warrenty did not cover the repair of my phone as crack were found in the resin and as a gesture of goodwill they would return my phone unrepaired free of charge.
I got my phone wet last week not thinking anything of it since the phone is supposed to be waterproof. Next thing I know the screen turned black but everything else worked fine. I inspected the phone to find water got into the camera lens so I let it air dry overnight. The next day It worked so i tried to do a test to see if the phone is waterproof. I got two small pieces of tissue paper and put them under the flaps and place the phone in about 4 inches of water for maybe 30 seconds. I pulled the phone out and dried it off let it sit for a minute then opened the covers to find water got into the phone again. I repeated this test again the next day to make sure it wasn't a fluke and the same thing happened. I then did the same thing without the 2 peices of paper to make sure the paper wasn't keeping the covers open and water got in my phone again and the screen temporarily stopped working again. I chatted with someone online to see if I could send the phone in to get it fixed and they told me it would take 14 business days and I had to call sony to get that set up. So today I just got off the phone with them and they said that they couldn't do anything because "theres nothing wrong with my phone" Even though I explained that it wasn't waterproof and that it was defective. She also said something about not being able to fix it because its not from the U.S but didn't say anything about that after I brought up sending it to a place where they can fix it.
Has anyone gone through this with a different sony phone and can help me to figure out what I need to do to get a replacement or am I screwed?
mendez815 said:
I got my phone wet last week not thinking anything of it since the phone is supposed to be waterproof. Next thing I know the screen turned black but everything else worked fine. I inspected the phone to find water got into the camera lens so I let it air dry overnight. The next day It worked so i tried to do a test to see if the phone is waterproof. I got two small pieces of tissue paper and put them under the flaps and place the phone in about 4 inches of water for maybe 30 seconds. I pulled the phone out and dried it off let it sit for a minute then opened the covers to find water got into the phone again. I repeated this test again the next day to make sure it wasn't a fluke and the same thing happened. I then did the same thing without the 2 peices of paper to make sure the paper wasn't keeping the covers open and water got in my phone again and the screen temporarily stopped working again. I chatted with someone online to see if I could send the phone in to get it fixed and they told me it would take 14 business days and I had to call sony to get that set up. So today I just got off the phone with them and they said that they couldn't do anything because "theres nothing wrong with my phone" Even though I explained that it wasn't waterproof and that it was defective. She also said something about not being able to fix it because its not from the U.S but didn't say anything about that after I brought up sending it to a place where they can fix it.
Has anyone gone through this with a different sony phone and can help me to figure out what I need to do to get a replacement or am I screwed?
Click to expand...
Click to collapse
It's strange. Send it back where you bought it?
PS: you can test waterproofing WITHOUT water:
1) close the flaps
2) dial *#*#7378423#*#* (7378423 = SERVICE)
3) service tests/pressure sensor
4) press on the screen with your finger, pressure will rise
5) open a flap, press, pressure does not rise
difto said:
It's strange. Send it back where you bought it?
PS: you can test waterproofing WITHOUT water:
1) close the flaps
2) dial *#*#7378423#*#* (7378423 = SERVICE)
3) service tests/pressure sensor
4) press on the screen with your finger, pressure will rise
5) open a flap, press, pressure does not rise
Click to expand...
Click to collapse
I wish i knew about this before I tried putting it in water today. Im guessing if the pressure doesnt rise then its not waterproof?
Also i bought it from clove who told me to talk to sony.
mendez815 said:
I wish i knew about this before I tried putting it in water today. Im guessing if the pressure doesnt rise then its not waterproof?
Also i bought it from clove who told me to talk to sony.
Click to expand...
Click to collapse
That's the standard procedure, Sony will tell you to send it back to the retailer
mendez815 said:
I wish i knew about this before I tried putting it in water today. Im guessing if the pressure doesnt rise then its not waterproof?
Also i bought it from clove who told me to talk to sony.
Click to expand...
Click to collapse
Have you tried contacting Clove again to let them know Sony isn't doing squat for you? They seem to have a good reputation so I'd give them a chance to make this right. A lot of us have bought from Clove (and Handtec) and I know many were worried about what steps to take in case we ever needed support so I think I speak for all of us when I say we'd like to see you get this issue resolved as smoothly and quickly as possible. It would serve as a guideline for those in the future who experience any problems that require service.
Exactly, if pressure does not move then one of the flaps isn't sealed properly.
If it isn't waterproof, that's a warranty issue. But noticing that it isn't waterproof and then exposing it to water multiple times, even for testing, is insane.
boojay said:
Have you tried contacting Clove again to let them know Sony isn't doing squat for you? They seem to have a good reputation so I'd give them a chance to make this right. A lot of us have bought from Clove (and Handtec) and I know many were worried about what steps to take in case we ever needed support so I think I speak for all of us when I say we'd like to see you get this issue resolved as smoothly and quickly as possible. It would serve as a guideline for those in the future who experience any problems that require service.
Click to expand...
Click to collapse
I just tried emailing clove again today so I will find out what they say tomorrow.
Iruwen said:
If it isn't waterproof, that's a warranty issue. But noticing that it isn't waterproof and then exposing it to water multiple times, even for testing, is insane.
Click to expand...
Click to collapse
Yeah it does sound dumb, but I only realised its not waterproof after water got in it already. water damage is water damage since the marker turned pink already putting it in water again isn't changing anything. I just wanted proof for my sake that it wasn't waterproof.
My Z3C is actually currently on its way back to SBE Ltd in UK(from WA, USA because USA sony won't touch it, also purchased from Clove) for a similar issue. The flap over my micro-sd card was allowing drops of water into the system(4 inches deep for about 2 minutes) even when closed as securely as possible. Initially the haptic feedback motor started misbehaving(would turn on and stay on, various speeds, even while the phone was off) and then finally the touch screen stopped accepting input.
xanthic42 said:
My Z3C is actually currently on its way back to SBE Ltd in UK(from WA, USA because USA sony won't touch it, also purchased from Clove) for a similar issue. The flap over my micro-sd card was allowing drops of water into the system(4 inches deep for about 2 minutes) even when closed as securely as possible. Initially the haptic feedback motor started misbehaving(would turn on and stay on, various speeds, even while the phone was off) and then finally the touch screen stopped accepting input.
Click to expand...
Click to collapse
Did they make you pay anything for the return? And how much convincing did it take on your end for them to accept the return?
mendez815 said:
Did they make you pay anything for the return? And how much convincing did it take on your end for them to accept the return?
Click to expand...
Click to collapse
I had to pay shipping to them(~$14 international first class, ups was trying to charge me $107). It took 3 emails(first they didn't really read, just said no b/c I was in the USA. Second, reminding them then the phone is a UK IMEI and the USA sony wouldn't touch it and that I believed the phone was damaged due to manufacturing error, and then 3rd that "yes, I want it repaired regardless")
I'm pretty sure that they are going to tell me I have to pay for the repair. But at this point it's either a $500 paperweight or w/e the repair cost is.
xanthic42 said:
I had to pay shipping to them(~$14 international first class, ups was trying to charge me $107). It took 3 emails(first they didn't really read, just said no b/c I was in the USA. Second, reminding them then the phone is a UK IMEI and the USA sony wouldn't touch it and that I believed the phone was damaged due to manufacturing error, and then 3rd that "yes, I want it repaired regardless")
I'm pretty sure that they are going to tell me I have to pay for the repair. But at this point it's either a $500 paperweight or w/e the repair cost is.
Click to expand...
Click to collapse
That's odd because a guy on this forum reported yesterday that Sony U.S.A. was accepting his UK device for warranty work... I wonder what the actual policy is or if it's luck of the draw...
Sent from my D5803
difto said:
It's strange. Send it back where you bought it?
PS: you can test waterproofing WITHOUT water:
1) close the flaps
2) dial *#*#7378423#*#* (7378423 = SERVICE)
3) service tests/pressure sensor
4) press on the screen with your finger, pressure will rise
5) open a flap, press, pressure does not rise
Click to expand...
Click to collapse
Awesome tip with the pressure test. I just did mine. It seems it's working! Thanks!
The phone is not waterproof it's water resistant. There is a difference between the two.
Could be a faulty device and you should replace it.
TimAhKin said:
The phone is not waterproof it's water resistant. There is a difference between the two.
Could be a faulty device and you should replace it.
Click to expand...
Click to collapse
The phone is definitely Waterproof, but to a certain limit. Just like Waterproof watches would say up to 100M for example, this phone is Waterproof up to the specifications of IP68. Water resistance can only withstand from things such as light rain, water splashes but not from submerging it under water.
Even the billboards they boast about the phone being Waterproof.
Waterproof is often used in marketing, the specification talks about resistance and protection iirc - since there's always some point at which the water resistance fails, with the IP code specifying exactly the minimum resistantance, it's never really waterproof. But that's really just nit-picking.
phositadc said:
That's odd because a guy on this forum reported yesterday that Sony U.S.A. was accepting his UK device for warranty work... I wonder what the actual policy is or if it's luck of the draw...
Sent from my D5803
Click to expand...
Click to collapse
I'm going with luck of the draw. The first USA sony rep I got said that her system was down and couldn't look up my IMEI, that she would call me back(never did).
Second rep realized she couldn't look up my IMEI because it was a UK IMEI and told me that Sony USA would not accept it and that I needed to contact Sony from the country of origin(UK).
xanthic42 said:
I'm going with luck of the draw. The first USA sony rep I got said that her system was down and couldn't look up my IMEI, that she would call me back(never did).
Second rep realized she couldn't look up my IMEI because it was a UK IMEI and told me that Sony USA would not accept it and that I needed to contact Sony from the country of origin(UK).
Click to expand...
Click to collapse
Yeah that's unacceptable. I'd always heard that Sony customer support was really bad.
Sent from my D5803
difto said:
PS: you can test waterproofing WITHOUT water:
1) close the flaps
2) dial *#*#7378423#*#* (7378423 = SERVICE)
3) service tests/pressure sensor
4) press on the screen with your finger, pressure will rise
5) open a flap, press, pressure does not rise
Click to expand...
Click to collapse
Wow that's awesome! Never knew this.
So tried it on mine, and I can safely say the pressure rises. Got the following values:
no touch @ idle: 989 millibar
1 finger regular touch 990 millibar.
4 fingers : 993 millibar (pressed hard enough not to feel flex in the screen)
Is that healthy? What values are you all getting?
My old Honor 8 has just been booked in for a software issue with Honor/Huawei warranty. SBE in Kent carry out the repairs.
I've just been sent a quite for a full screen replacement because of a small crack at the top of the screen. I told them I don't care about the small crack, ignore that and carry on witht the software issue. They said they won't until i pay £100 for the screen to be fixed which I don't even care about!
So even software warranty is completely void if your phone isn't it 100% physical condition. Better take care of your M20P!
might be that they can't complete the job with having a screen replaced otherwise the small crack might get bigger?
tweedie said:
might be that they can't complete the job with having a screen replaced otherwise the small crack might get bigger?
Click to expand...
Click to collapse
perhaps, but its only a software issue
That's right the crack unrepaired will risk water ingress which could ultimately cause apparent software issues.
Just like putting a brand new car tyre onto a busted rim. It just wouldn't happen.
Sorry I hope I don't sound like a ****. Hope you get it fixed.
But yeah. I totally agree. All us guys gals, look after our phones [emoji846]
Huawei Mate20 Pro LYA-L09
Apple and Samsung uses this repair and warranty policy as well. Not only Huawei.
Hi,
My little man threw my rog direct on its face with no screen protector on and the screen cracked, i'm actually quite impressed, it dropped from over a meter of height. and everything still works including the on-screen fingerprint scanner. however I need that screen replaced. Is there any place that have the genuine parts, are the ones from aliexpress genuine? will they still be 120hz? I bought from Asus UK, and they quoted me £300 just for the screen.
You can get it from Aliexpress for cheaper. My issue is the repair. Do we have to remove the back panel to get to the screen or can I just go directly in the front and replace it there? the tear downs I found don't explain as they use a lot of jump cuts which doesn't help.
velvetmxo said:
You can get it from Aliexpress for cheaper. My issue is the repair. Do we have to remove the back panel to get to the screen or can I just go directly in the front and replace it there? the tear downs I found don't explain as they use a lot of jump cuts which doesn't help.
Click to expand...
Click to collapse
https://www.youtube.com/watch?v=LZ-M2WWf2e0
From 6:50. Heat it, remove it...
Looks like you don't need to take the back off. At exactly 7.06 there is a hole thru the black separation layer under the screen for the screen connector for attaching to the mother board. :good:
You can always message Jerry and he always answers questions
cheetah2k said:
https://www.youtube.com/watch?v=LZ-M2WWf2e0
From 6:50. Heat it, remove it...
Looks like you don't need to take the back off. At exactly 7.06 there is a hole thru the black separation layer under the screen for the screen connector for attaching to the mother board. :good:
You can always message Jerry and he always answers questions
Click to expand...
Click to collapse
A bit off topic, but his name isnt actually "Jerry" his channel name is Jerry-rig everything (as in to fix or put together using non-standard or improvised materials).
Do not repair your phone yourself! If you do it. You will void your warranty, please return the device to your seller and they will send it over to a certified repair place where they have certified Asus techs that are allowed to open your phone up and repair it without warranty being affected. But if you do repair yourself then hardware warranty will no longer be valid.
Keep in mind that the device has 3 warranty types. 1 for the screen, 1 for hardware and last for battery.
So even you cracked your screen warranty is no longer valid for that part, but your hardware and battery has warranty still. So this is why you should not repair it yourself. Unless you want to void your warranty completely.
cheetah2k said:
https://www.youtube.com/watch?v=LZ-M2WWf2e0
From 6:50. Heat it, remove it...
Looks like you don't need to take the back off. At exactly 7.06 there is a hole thru the black separation layer under the screen for the screen connector for attaching to the mother board. :good:
You can always message Jerry and he always answers questions
Click to expand...
Click to collapse
there is a lip near the speaker grill and around the glass. I can not tell if he goes around it or under it.. I will look into it again later.
Thanks for the info. The screen is super thin as it dropped knee height and it did not want to turn on. I then saw a hair line and that was that. maybe tempered glass would solve this in the future with a better case since \i used the one that came with the phone.
---------- Post added at 06:47 PM ---------- Previous post was at 06:45 PM ----------
Jake.S said:
Do not repair your phone yourself! If you do it. You will void your warranty, please return the device to your seller and they will send it over to a certified repair place where they have certified Asus techs that are allowed to open your phone up and repair it without warranty being affected. But if you do repair yourself then hardware warranty will no longer be valid.
Keep in mind that the device has 3 warranty types. 1 for the screen, 1 for hardware and last for battery.
So even you cracked your screen warranty is no longer valid for that part, but your hardware and battery has warranty still. So this is why you should not repair it yourself. Unless you want to void your warranty completely.
Click to expand...
Click to collapse
My phone is the tencent version and I live in Japan. I was not sure if the seller on Aliexpress would take it.
velvetmxo said:
there is a lip near the speaker grill and around the glass. I can not tell if he goes around it or under it.. I will look into it again later.
Thanks for the info. The screen is super thin as it dropped knee height and it did not want to turn on. I then saw a hair line and that was that. maybe tempered glass would solve this in the future with a better case since \i used the one that came with the phone.
---------- Post added at 06:47 PM ---------- Previous post was at 06:45 PM ----------
My phone is the tencent version and I live in Japan. I was not sure if the seller on Aliexpress would take it.
Click to expand...
Click to collapse
They should unless you can try contacting Asus in Japan to find if there is any certified repair place in Japan or they could possible give you nearest one in next country for you to ship it to them so they can repair it.
I broke the display and glass of my ROG 2 by accident. Fell from my pocket when riding bike and was run over by vehicles. There are scuff marks in the frame as well. Lying in service center for last 3 weeks awaiting display to be delivered from head office. Cost of replacement INR 15000 all charges inclusive. The service center says all asus phone displays come with the frame but they are not sure about ROG2 as my phone is the first one they handled. Hoping display comes with the frame so the scuff marks are also gone.
I was told display will arrive next week
Warranty on accidental damages is useless, Luckily I have insurance and am waiting for them to respond with solution, I think they'll just replace like for like
My Asus Rog Phone 2 screen is broken
I broke my Asus rog phone 2 screen accidentally. Now it's all black but i can receive calls play YouTube etc(the touch works). The service center told they cannot retrieve the data. So I'm planning to install a screen outside using some other trained professionals. Where can i get a good screen? Please share the link. Also please let me know if the data can be recovered.
Update
madsud said:
I broke the display and glass of my ROG 2 by accident. Fell from my pocket when riding bike and was run over by vehicles. There are scuff marks in the frame as well. Lying in service center for last 3 weeks awaiting display to be delivered from head office. Cost of replacement INR 15000 all charges inclusive. The service center says all asus phone displays come with the frame but they are not sure about ROG2 as my phone is the first one they handled. Hoping display comes with the frame so the scuff marks are also gone.
I was told display will arrive next week
Click to expand...
Click to collapse
Did you replace the screen? how much did it cost total?
salespalace said:
Warranty on accidental damages is useless, Luckily I have insurance and am waiting for them to respond with solution, I think they'll just replace like for like
Click to expand...
Click to collapse
I don't think you understood my point. You have two warranty types. One for screen and other for internal hardware and when you break the screen or glass then that warranty is voided for the screen/glass end, but hardware warranty is still valid so opening your Asus Rog phone 2 yourself and replacing the screen will void the warranty for hardware side and that usually is 2 years warranty. Or at least 1 year.
So don't repair your device yourself if you want your hardware warranty voided aswell.
Only a certified Asus technician may open your phone and replace the parts. Since then warranty will remain on the hardware end.
moneyrockers said:
Did you replace the screen? how much did it cost total?
Click to expand...
Click to collapse
Yes i did. INR 15000. I think the cost went up as i was collecting the phone. They charged me the old rate applicable when i gave the phone for repair
I also broke my ROG Phone ll recently. Sent it back for repair. I was willing to pay the £226. Then they sent me an email stating the screen part I need no longer exists. They will refund me the repair cost but I am not stuck paying £30 a month for a broken, un-fixable phone. Not sure what to do at this point.
So i broke my screen on a drunken night out and as i had the tencent edition I didn't bother trying asus UK. Bought a screen of aliexpress went to a local repair shop and fixed. It is worth noting that you do have to go through the back as the screen ribbon is looped through the main board just to squash that rumour that you can go through front whole only.
Rhbk said:
I also broke my ROG Phone ll recently. Sent it back for repair. I was willing to pay the £226. Then they sent me an email stating the screen part I need no longer exists. They will refund me the repair cost but I am not stuck paying £30 a month for a broken, un-fixable phone. Not sure what to do at this point.
Click to expand...
Click to collapse
That's some bull****, I bet they took parts as to expensive to get so they tell you a lie by saying part no longer exists.
Depends where you sent it to. Proper certified repair place won't tell you such thing since they know this device is new and parts are still available.
After complaining, they said that in certain circumstances they can send devices to Poland. Got them to do it, and I received my phone a week ago with a new frame, screen and battery.
Not sure if it would have happened if I didn't kick up a fuss
Rhbk said:
After complaining, they said that in certain circumstances they can send devices to Poland. Got them to do it, and I received my phone a week ago with a new frame, screen and battery.
Not sure if it would have happened if I didn't kick up a fuss
Click to expand...
Click to collapse
Well lately battery is stuck strongly with adhesive tape. So removing the battery will damage the battery to, so that's why battery is replaced aswell free of charge.
Even Samsung does the same to their phones.
But good that you complained so it got repaired and is like new now
hasbaz said:
So i broke my screen on a drunken night out and as i had the tencent edition I didn't bother trying asus UK. Bought a screen of aliexpress went to a local repair shop and fixed. It is worth noting that you do have to go through the back as the screen ribbon is looped through the main board just to squash that rumour that you can go through front whole only.
Click to expand...
Click to collapse
How is the screen quality? Do you have the link of the seller you bought? I would not like to try the lottery and get the same ass yours if it worked well. Thanks!
Looking just as good as the one I had before and the part looked identical to the one that was removed. I'm not gonna post the link here as I I'm not sure if it will get moderated away but sent you a DM.