My phones not waterproof - Xperia Z3 Compact Q&A, Help & Troubleshooting

I got my phone wet last week not thinking anything of it since the phone is supposed to be waterproof. Next thing I know the screen turned black but everything else worked fine. I inspected the phone to find water got into the camera lens so I let it air dry overnight. The next day It worked so i tried to do a test to see if the phone is waterproof. I got two small pieces of tissue paper and put them under the flaps and place the phone in about 4 inches of water for maybe 30 seconds. I pulled the phone out and dried it off let it sit for a minute then opened the covers to find water got into the phone again. I repeated this test again the next day to make sure it wasn't a fluke and the same thing happened. I then did the same thing without the 2 peices of paper to make sure the paper wasn't keeping the covers open and water got in my phone again and the screen temporarily stopped working again. I chatted with someone online to see if I could send the phone in to get it fixed and they told me it would take 14 business days and I had to call sony to get that set up. So today I just got off the phone with them and they said that they couldn't do anything because "theres nothing wrong with my phone" Even though I explained that it wasn't waterproof and that it was defective. She also said something about not being able to fix it because its not from the U.S but didn't say anything about that after I brought up sending it to a place where they can fix it.
Has anyone gone through this with a different sony phone and can help me to figure out what I need to do to get a replacement or am I screwed?

mendez815 said:
I got my phone wet last week not thinking anything of it since the phone is supposed to be waterproof. Next thing I know the screen turned black but everything else worked fine. I inspected the phone to find water got into the camera lens so I let it air dry overnight. The next day It worked so i tried to do a test to see if the phone is waterproof. I got two small pieces of tissue paper and put them under the flaps and place the phone in about 4 inches of water for maybe 30 seconds. I pulled the phone out and dried it off let it sit for a minute then opened the covers to find water got into the phone again. I repeated this test again the next day to make sure it wasn't a fluke and the same thing happened. I then did the same thing without the 2 peices of paper to make sure the paper wasn't keeping the covers open and water got in my phone again and the screen temporarily stopped working again. I chatted with someone online to see if I could send the phone in to get it fixed and they told me it would take 14 business days and I had to call sony to get that set up. So today I just got off the phone with them and they said that they couldn't do anything because "theres nothing wrong with my phone" Even though I explained that it wasn't waterproof and that it was defective. She also said something about not being able to fix it because its not from the U.S but didn't say anything about that after I brought up sending it to a place where they can fix it.
Has anyone gone through this with a different sony phone and can help me to figure out what I need to do to get a replacement or am I screwed?
Click to expand...
Click to collapse
It's strange. Send it back where you bought it?
PS: you can test waterproofing WITHOUT water:
1) close the flaps
2) dial *#*#7378423#*#* (7378423 = SERVICE)
3) service tests/pressure sensor
4) press on the screen with your finger, pressure will rise
5) open a flap, press, pressure does not rise

difto said:
It's strange. Send it back where you bought it?
PS: you can test waterproofing WITHOUT water:
1) close the flaps
2) dial *#*#7378423#*#* (7378423 = SERVICE)
3) service tests/pressure sensor
4) press on the screen with your finger, pressure will rise
5) open a flap, press, pressure does not rise
Click to expand...
Click to collapse
I wish i knew about this before I tried putting it in water today. Im guessing if the pressure doesnt rise then its not waterproof?
Also i bought it from clove who told me to talk to sony.

mendez815 said:
I wish i knew about this before I tried putting it in water today. Im guessing if the pressure doesnt rise then its not waterproof?
Also i bought it from clove who told me to talk to sony.
Click to expand...
Click to collapse
That's the standard procedure, Sony will tell you to send it back to the retailer

mendez815 said:
I wish i knew about this before I tried putting it in water today. Im guessing if the pressure doesnt rise then its not waterproof?
Also i bought it from clove who told me to talk to sony.
Click to expand...
Click to collapse
Have you tried contacting Clove again to let them know Sony isn't doing squat for you? They seem to have a good reputation so I'd give them a chance to make this right. A lot of us have bought from Clove (and Handtec) and I know many were worried about what steps to take in case we ever needed support so I think I speak for all of us when I say we'd like to see you get this issue resolved as smoothly and quickly as possible. It would serve as a guideline for those in the future who experience any problems that require service.

Exactly, if pressure does not move then one of the flaps isn't sealed properly.

If it isn't waterproof, that's a warranty issue. But noticing that it isn't waterproof and then exposing it to water multiple times, even for testing, is insane.

boojay said:
Have you tried contacting Clove again to let them know Sony isn't doing squat for you? They seem to have a good reputation so I'd give them a chance to make this right. A lot of us have bought from Clove (and Handtec) and I know many were worried about what steps to take in case we ever needed support so I think I speak for all of us when I say we'd like to see you get this issue resolved as smoothly and quickly as possible. It would serve as a guideline for those in the future who experience any problems that require service.
Click to expand...
Click to collapse
I just tried emailing clove again today so I will find out what they say tomorrow.

Iruwen said:
If it isn't waterproof, that's a warranty issue. But noticing that it isn't waterproof and then exposing it to water multiple times, even for testing, is insane.
Click to expand...
Click to collapse
Yeah it does sound dumb, but I only realised its not waterproof after water got in it already. water damage is water damage since the marker turned pink already putting it in water again isn't changing anything. I just wanted proof for my sake that it wasn't waterproof.

My Z3C is actually currently on its way back to SBE Ltd in UK(from WA, USA because USA sony won't touch it, also purchased from Clove) for a similar issue. The flap over my micro-sd card was allowing drops of water into the system(4 inches deep for about 2 minutes) even when closed as securely as possible. Initially the haptic feedback motor started misbehaving(would turn on and stay on, various speeds, even while the phone was off) and then finally the touch screen stopped accepting input.

xanthic42 said:
My Z3C is actually currently on its way back to SBE Ltd in UK(from WA, USA because USA sony won't touch it, also purchased from Clove) for a similar issue. The flap over my micro-sd card was allowing drops of water into the system(4 inches deep for about 2 minutes) even when closed as securely as possible. Initially the haptic feedback motor started misbehaving(would turn on and stay on, various speeds, even while the phone was off) and then finally the touch screen stopped accepting input.
Click to expand...
Click to collapse
Did they make you pay anything for the return? And how much convincing did it take on your end for them to accept the return?

mendez815 said:
Did they make you pay anything for the return? And how much convincing did it take on your end for them to accept the return?
Click to expand...
Click to collapse
I had to pay shipping to them(~$14 international first class, ups was trying to charge me $107). It took 3 emails(first they didn't really read, just said no b/c I was in the USA. Second, reminding them then the phone is a UK IMEI and the USA sony wouldn't touch it and that I believed the phone was damaged due to manufacturing error, and then 3rd that "yes, I want it repaired regardless")
I'm pretty sure that they are going to tell me I have to pay for the repair. But at this point it's either a $500 paperweight or w/e the repair cost is.

xanthic42 said:
I had to pay shipping to them(~$14 international first class, ups was trying to charge me $107). It took 3 emails(first they didn't really read, just said no b/c I was in the USA. Second, reminding them then the phone is a UK IMEI and the USA sony wouldn't touch it and that I believed the phone was damaged due to manufacturing error, and then 3rd that "yes, I want it repaired regardless")
I'm pretty sure that they are going to tell me I have to pay for the repair. But at this point it's either a $500 paperweight or w/e the repair cost is.
Click to expand...
Click to collapse
That's odd because a guy on this forum reported yesterday that Sony U.S.A. was accepting his UK device for warranty work... I wonder what the actual policy is or if it's luck of the draw...
Sent from my D5803

difto said:
It's strange. Send it back where you bought it?
PS: you can test waterproofing WITHOUT water:
1) close the flaps
2) dial *#*#7378423#*#* (7378423 = SERVICE)
3) service tests/pressure sensor
4) press on the screen with your finger, pressure will rise
5) open a flap, press, pressure does not rise
Click to expand...
Click to collapse
Awesome tip with the pressure test. I just did mine. It seems it's working! Thanks!

The phone is not waterproof it's water resistant. There is a difference between the two.
Could be a faulty device and you should replace it.

TimAhKin said:
The phone is not waterproof it's water resistant. There is a difference between the two.
Could be a faulty device and you should replace it.
Click to expand...
Click to collapse
The phone is definitely Waterproof, but to a certain limit. Just like Waterproof watches would say up to 100M for example, this phone is Waterproof up to the specifications of IP68. Water resistance can only withstand from things such as light rain, water splashes but not from submerging it under water.
Even the billboards they boast about the phone being Waterproof.

Waterproof is often used in marketing, the specification talks about resistance and protection iirc - since there's always some point at which the water resistance fails, with the IP code specifying exactly the minimum resistantance, it's never really waterproof. But that's really just nit-picking.

phositadc said:
That's odd because a guy on this forum reported yesterday that Sony U.S.A. was accepting his UK device for warranty work... I wonder what the actual policy is or if it's luck of the draw...
Sent from my D5803
Click to expand...
Click to collapse
I'm going with luck of the draw. The first USA sony rep I got said that her system was down and couldn't look up my IMEI, that she would call me back(never did).
Second rep realized she couldn't look up my IMEI because it was a UK IMEI and told me that Sony USA would not accept it and that I needed to contact Sony from the country of origin(UK).

xanthic42 said:
I'm going with luck of the draw. The first USA sony rep I got said that her system was down and couldn't look up my IMEI, that she would call me back(never did).
Second rep realized she couldn't look up my IMEI because it was a UK IMEI and told me that Sony USA would not accept it and that I needed to contact Sony from the country of origin(UK).
Click to expand...
Click to collapse
Yeah that's unacceptable. I'd always heard that Sony customer support was really bad.
Sent from my D5803

difto said:
PS: you can test waterproofing WITHOUT water:
1) close the flaps
2) dial *#*#7378423#*#* (7378423 = SERVICE)
3) service tests/pressure sensor
4) press on the screen with your finger, pressure will rise
5) open a flap, press, pressure does not rise
Click to expand...
Click to collapse
Wow that's awesome! Never knew this.
So tried it on mine, and I can safely say the pressure rises. Got the following values:
no touch @ idle: 989 millibar
1 finger regular touch 990 millibar.
4 fingers : 993 millibar (pressed hard enough not to feel flex in the screen)
Is that healthy? What values are you all getting?

Related

Water Damaged Diamond... what next?

Hello all, while drunk at the beach this weekend I accidentally went into the water with my Touch Diamond in my pocket... stupid... I know, did I mention I was drunk? Anyways, the current issue at hand is what to do with my screwed up cell phone.
I took the backing, battery and SIM card out of the phone and let it dry out as much as I could since the weekend. When I turned it on this morning, the "smart mobility" text appears for a few seconds, but the phone shuts off shortly after that. Do batteries usually break from water damage, as well?
If anyone has any advice for me I would greatly appreciate it. Does anyone know of a legit place that can repair this? Is there anything I can do to try and remedy this problem? Or would you recommend I just sell/ditch this one and get a new phone? Thanks a lot.
Have you tried charging the battery? that might explain it only booting for a second, the other explanation is that it's fried the ROM chips and only the bootloader works.
It's not looking good, is it under warranty?
Disassemble your Diamond completely (manual floating around somewhere in this forum), clean all pieces using one of these isopropanol-brush-thingies, reassemble, turn it on - and pray. Any year - a new battery might be a good idea. No promises on anything of that though. The diamond is a very integrated piece of technology and you might have short-circuited something on one of the PCBs really. No guarantee that everything will work as usual even if the device comes up as well.
Warranty seems to be out of the question - I guess virtually any repair center will notice residue of loads of salt water on the first look inside...
That's true, I meant to say insurance, heh.
Strip it down Salt water is very and I mean very corrosive ! You have nothing to lose and everything to gain by doing this . Waranty repair will be expensive.
Clean with an alchol based cleaner as advised but you must ensure you get all the salt out. To see it boot means that the screen has survived ( Amazed by this ) .
Best of luck , oh and if it does not work are you insured for accidental damage on personal items on your household insurance. This could be the next route
I have the same problem with my Tytn 2. It got wet during the "Oranje" Party in Basel, when the firemen were "cooling" down the fans...
It boots..but as soon as it has booted, you here a lot of "bling..bling..bling.." and it shuts down.. the batterie doesn't charge..
You recommend to open and clean it with alcool? Actually I'm not sure if it was washed by the firemen or by my own alcool .ehhehe..
I have a Diamond now, but if I get it back to work, I would sell it on ebay.
Regards
dajudge01 said:
Warranty seems to be out of the question - I guess virtually any repair center will notice residue of loads of salt water on the first look inside...
Click to expand...
Click to collapse
There is a watersensor inside the diamond. They'll notice that the device has been in the water.
wardy said:
Strip it down Salt water is very and I mean very corrosive ! You have nothing to lose and everything to gain by doing this . Waranty repair will be expensive.
Clean with an alchol based cleaner as advised but you must ensure you get all the salt out. To see it boot means that the screen has survived ( Amazed by this ) .
Best of luck , oh and if it does not work are you insured for accidental damage on personal items on your household insurance. This could be the next route
Click to expand...
Click to collapse
Luckily I was at lake Michigan in Chicago (fresh water), for whatever that's worth, so I'm not really worried about salt corroding anything away. I bought it off eBay unlocked, I did buy insurance but, naturally, I'm pretty sure that this water damage won't be covered.
Sounds like taking it apart and cleaning it might be my best bet. Do you guys think that any cell phone repair place would be able to help me out? Anyone know of a good cell phone repair shop (in the U.S.)? Thanks for the help thus far guys, I really appreciate it
Firstly remove the battery and SIM, please do not try to power up or charge again as you might have already damaged it beyond repair.
Isopropanol or IPA is what you need (100% Alcohol), you can get this from your local chemist for about £5 a bottle.
You need to strip your phone down completely and use an anti static PCB brush to clean the whole lot (Buy it from Maplin), submerge it in a plate of IPA (excluding the screen) while cleaning. As for the warranty sticker remove this by first heating with a hair drier, then uing a Stanley knife point to remove it.
Once it’s all been cleaned and dried in air, re-assemble and power up. If it fails to work take it back for a warranty replacement. As the warranty sticker is intact, and all the evidence of water damage will have been removed, they should replace it for you without a problem.
nairb011 said:
Luckily I was at lake Michigan in Chicago (fresh water), for whatever that's worth, so I'm not really worried about salt corroding anything away. I bought it off eBay unlocked, I did buy insurance but, naturally, I'm pretty sure that this water damage won't be covered.
Sounds like taking it apart and cleaning it might be my best bet. Do you guys think that any cell phone repair place would be able to help me out? Anyone know of a good cell phone repair shop (in the U.S.)? Thanks for the help thus far guys, I really appreciate it
Click to expand...
Click to collapse
Pretty sure? I would check if I was you before doing anything else with it. If insurance doesnt cover water damage, what does it cover? Phone insurance is so expensive i thought they covered everything like theft and accidental damage, I thought the idea was a warranty wont cover you if you break the phone but insurance will.
I'm thinking it may be an idea to check before you do anything else so they dont say "Well we cover water damage, but now youve taken apart the phone we cant cover you"
Antimus said:
Have you tried charging the battery? that might explain it only booting for a second, the other explanation is that it's fried the ROM chips and only the bootloader works.
It's not looking good, is it under warranty?
Click to expand...
Click to collapse
Seriously you are not hoping warranty will cover "swimming with the diamond"...
imranbashir_uk said:
all the evidence of water damage will have been removed, they should replace it for you without a problem.
Click to expand...
Click to collapse
All the evidence, that is, apart from the water-sensitive tab which I am assuming you didn't know about...? (behind the tab for attaching a strap)
Mathew
webmice said:
Seriously you are not hoping warranty will cover "swimming with the diamond"...
Click to expand...
Click to collapse
or doese he mean "Swimming Diamond" ... Is that a new feature we overlocked? I think it's time for another entry in the tweaklist... *rofl*
My warranty does not cover accidental water damage, that is for sure.
I charged the battery up over the weekend and tried turning it back on, and, to my utter amazement, the phone completely powered on. I got to all of my menus and was able to use all of the programs that I opened, even the WiFi worked.
However, the functionality of the touch screen is quite screwed up. I don't know if its shorting out or what but there are basically "ghost taps" and other unintentional actions happening all the time. For example, if I were to just leave it at the home screen it would eventually scroll to another menu, open the start pull-down menu, automatically open the calendar and start doing random ****, etc.
Does anyone know how to fix the touch screen or have any ideas on how to replace one? I have a faint hope that this thing might not be beyond saving.. thanks a lot people
nairb011 said:
Does anyone know how to fix the touch screen or have any ideas on how to replace one? I have a faint hope that this thing might not be beyond saving.. thanks a lot people
Click to expand...
Click to collapse
Maybe try to re-calibrate the touch screen?
Don't give up hope, sometimes these things can take days, even weeks to fully dry and become functional. My mom had a sony ericsson somethingorother that she loved, dropped in the tub, didn't work for like a month or more... She'd check it every week or so to see, and slowly the features started coming back... Little by little, more and more buttons would respond (without activating 2 or 3 at a time). Well, long story short (too late?) works 100% now. I don't think water damage is a reparable occurrence, but DON'T sell your Diamond for parts or anything like that, keep it around and check back periodically. Best of luck.
there is a little white sticker onto the battery.
If it goes RED it shows HTC that the Phone/Battery went into the water.
This allows HTC to avoid repair "sunk" phones
deuillevent said:
there is a little white sticker onto the battery.
If it goes RED it shows HTC that the Phone/Battery went into the water.
This allows HTC to avoid repair "sunk" phones
Click to expand...
Click to collapse
Should also be one on the phone... If not, there's your solution. New battery + deny any water damage = Free replacement.
Black93300ZX said:
Should also be one on the phone... If not, there's your solution. New battery + deny any water damage = Free replacement.
Click to expand...
Click to collapse
See post #12
Haha you're all over it... Yeah, I had a feeling they'd have something in the phone, they'd never make it THAT easy.

Warranty Advice please!

Hello Guys and Girls,
I recently sent my X1 back to SE for repair as the screen was glitching whilst in active calls (something I couldn't fix through repeated flashing from SE's update service).
I gave the call centre a ring and they advised me to send the unit to my nearest service centre, which I did. At the start of the week, I received an email from the service centre which read "Notification that unit is unrepairable" as the subject and the first thought that popped in to my head was new handset.. Lovely! Reading the email, I found the engineer had concluded that my unit was "Un-Repairable under the Warranty of the Manufacturer" and I was gob smacked, that was definitely not the response I was expecting.
So I gave the call centre a ring for an explanation of the reason and the lady pointed out that the engineer had found cracks in the resin. Now, this is not the case resin that most have complained about but the resin used to cover the main board's components. Yeah I've dropped the phone a few times but no more than most and it's usually in a sleeve when it does fall, so consumer damage seems like a poor excuse! So I asked the lady to escalate my problem because I don't believe that it was caused by me.
I received a letter from SE (sent recorded, signed for!) simply re-iterating what the lady on the phone had said to me and that "Unfortunately we are unable to comment as to how any form of damage has occurred we can only comment on the findings upon completion of the investigation". The best she could offer me was "a gesture of goodwill" by sending my unrepaired handset back free of charge (otherwise 11.75GBP).
I don't really care if they repair or replace, I just want my X1 back in a working condition. What can I do to make that happen? Any hints or tips I can take on board before I respond?
P.S: I’m having to use a Nokia 2330 until this is resolved!
Regards,
- DiLLio
Hi,
first of all: I'm sorry to hear that your xperia x1 is not working properly anymore. All I can say is that its gonna be a tough fight since...
DiLLio said:
Yeah I've dropped the phone a few times but no more than most and it's usually in a sleeve when it does fall
Click to expand...
Click to collapse
what else is there to say? Reading your post in my eyes you could have caused the damage and here it really is goodwill you have to count on. And obviously it's too expensive for them to repair under warranty...so they will do everything to blame the damage on you...In my opinion you could only ask what they want for the reparation.
Good Luck!
Uhm, dude, you dropped the phone... That's pretty much there is to it. Dropping a phone, will break it over time. Stop being clumbsy, in the year and a half, I've dropped my X1 once, and that was bc it fell out of my coat pocket - luckily it was in a leather pouch.
Your only option is really to try and convince SE that the resin cracks are stress cracks from normal wear and tear, but that's going to be pretty much impossible to do if you told them you dropped it, or if your casing is all messed up from drop marks.
Thanks for the replies. I stand by the fact that it wasnt because of its time with the floor.
After receiving my phone back from K+N, I've had an engineer open it so that I can see and snap some pictures of the main board and satisty myself that it is infact what they say.
And would you believe it, not a mark on the main board. Nothing.
Gave a SE a call again and argued my point. Apparantly I won't be able to photograph these cracks. Why? Because they aren't visible to cameras. Haha! Okay, so what are they visbile to?!
"Resin which portects the components" would be the top coating/layer and, atleast, indeed be visible to the naked eye. They used a clear resin to coat the main board which would explain why a WORKING main board would show no signs; however, a stressed clear resin would turn opaque and they claim cracks in the resin would definately be visible. We saw nothing!
I've attached the photos and I'd love some insight into what we've missed.
Well now you've definatley voided your warranty if you took it apart...
They wouldnt try and fake anything - i've sent my Xpera to K and N about 3 times now and every time they've got it back to me within a week - First time was cracks - second was keyboard and third was camera. I'm sure these people know what they are talking about - all you can do now is make do.
comeradealexi said:
Well now you've definatley voided your warranty if you took it apart...
Click to expand...
Click to collapse
I had my local phone repair shop do it for me, cost me 10GBP just for that!
comeradealexi said:
They wouldnt try and fake anything
Click to expand...
Click to collapse
I agree, that would be highly illegal and immoral, but I dont believe that every one of their engineers is adequately capable of fault finding correctly. In my case, I got one who cant tell left from right. Can you see these cracks that they claim, or anything off on the main board for that matter?
I have exactly the same problem. Only difference is mine has never been dropped. The woman in the call centre said she would escalate it. Let's wait and see.
Well they clearly hadn't even bothered to open mine up so I hope they do that for you. If your casing is showing signs of cracking, theres a lengthy thread on here complaining about the build quality of the outer case.
The original issue I was having disappeared after I had the unit independently inspected so I solved the problem without SE Nice to know that they actually check the devices before they make their decisions though(!)
If you're having the same issue, I can only assume some sort of undue pressure is being put on a connection/component and causing the distortion on the screen. Else, it really is a more costly fault!
For cases like this I have a legal insurance (lawyers, expert's testimonies...). Not that I actually had to resort to it, but in case I'd have to... heh. But newer admit you had dropped your phone, no, no, you always kept it in a secured leather box barely using it at all
DiLLio said:
Well they clearly hadn't even bothered to open mine up so I hope they do that for you. If your casing is showing signs of cracking, theres a lengthy thread on here complaining about the build quality of the outer case.
Click to expand...
Click to collapse
This is a different issue. It's not the case thats cracked it the resin thats cracked.
Nobody got any advice?
Hi i have just had a letter back from K & N saying my Sony W995 was not repairable under manufacturers warrenty, due to the engineer finding cracks in the resin. Is this a standard excuse as i have never dropped my phone and the reason for returning it to Sony was the Number 3 on the keypad was not working.
I have spoken to a girl on the phone and she says she will escilated the problem and has gave me a reference number lets see what happens.
As I expected i got a letter back from sony saying they stand by their decision that the warrenty did not cover the repair of my phone as crack were found in the resin and as a gesture of goodwill they would return my phone unrepaired free of charge.

[Q] Xperia Z totally DEAD!!

Hello guys,
I'm new here so please be nice to me plus i apologize if my english is bad and please take your time to read. I REALLY NEED HELP
SO here it is
. i got my xperia z a month ago and updated the firmware version last week. But the problem is not there.
the Big problem is. me and my friends had a vacation and i am very confident to use my phone to use it on water but not totally submerged.... only on the surface of water where we can take some pictures.
I am very sure and 100% sure that I securely close the flaps ALL FLAPS. before taking it to the pool. we manage to use the phone to take pictures and take some video but NO ONE submerged it underwater. we use it like 10 - 15mins only.
After an hour not using it, i checked my phone to see if someone emailed me or sms me. and i found some problems in my phone. i saw the front and back camera including the led flash is moisted. YES moisted INSIDE. and found the screen not hanging, not lagging but glitching so then i turned off my phone because i was too worried it may die when i keep it open. BTW the battery level is somehow 50+% more. then after 4 hours when i saw the moist in both of the camera is gone.. i opened my phone and BOOM the battery level downed to 1% then after less than a minute my phone DIED. i tried to charge it for the first time and after an hour it turned on. and yes turned on directly to the lock screen. i know and as far as i know. when the battery is drained and charged you're not suppose to be on the lock screen in instance. you must be on the charging status where you can see the battery logo charging with the electric sign or the flash sign or whatever.
Then i tried to unlock my screen without a problem and still pretty smooth to use but after an hour or two the battery is still on 1% then i tried to run the camera and it DIED again. yes my Z died again.
We got home. after 4 hours of travel and within the 4 hours i didnt open or charge the phone. after that long hour when i got home. i charged the phone. Tried to charge it in a wall charger and tried it in usb connected to desktop charge but it only shows me a blinking red notification light.
i tried to turn it on but it wont. i tried to hard reset it with power button + volume up but nothing happen
So a while ago i brought my phone to the nearest Sony Service Center. Unluckily the phone is not yet available here in my country (philippines)
they said that the water went through inside and damage the processor, or something like the motherboard or something like the one that makes the phone alive. I ask them if they can fix my phone. they said there is no probability because the phone is not yet available in my country and so as the parts. he said if we try to repair it now it'll cost you like you bought a brand new one. so i was shocked and very sad.
I bought this phone on a Trusted online store but they can't help me. they have a 3days replacement warranty and a 1 year service warranty but as the rules follows. The Warranty is voided if a water proof or water resistance gadget is damaged by water or liquid device. my phone is 1 month old.
I am very depressed because here in the philippines its like gold to buy that phone. I'm a bit depressed about the Sony commercial boosting up my confidence to wet my phone. even if I / we didnt submerged it.
I need help! what do i do? i really love my xperia z and its my first flagship phone.
Take it to the service center and ask them to escalate this to area manager...
Sent from my R800i using Tapatalk
xyz_1232005 said:
Take it to the service center and ask them to escalate this to area manager...
Sent from my R800i using Tapatalk
Click to expand...
Click to collapse
they did send it to area manager, but the manager said the same thing "Xperia Z is not yet available in the philippines and so the parts" but i saw some article and forums that the phone will be available by april.. its this month
Did you tried to dry the phone with hair dryer?And keep the phone on charger for hours.
Sent from my C6602 using xda premium
gm007 said:
Did you tried to dry the phone with hair dryer?And keep the phone on charger for hours.
Sent from my C6602 using xda premium
Click to expand...
Click to collapse
for the past 24 hours upto now. i dried my phone through the heat of sunlight and the use of fan. I'm charging the phone right now but its notification light is different from what i expect. instead of a consistent red light - turned to green when almost full or fully charged... for about 6 hours now its only a blinking red notification light with 3-5 seconds interval.
I think you cannot change it on warranty, take a look at this link (it is from Sony Mobile) where it says ``Do not use your device in the following conditions:`` : http://userguide.sonymobile.com/ref...ter-resistance---For-extended-Guide-only.html
P.S. That IPX7 think means : Temporary Immersion, Protected against the effects of temporary immersion in water. So it is not that fun to play in the swimming pool
damn man...I washing my phone everyday because is getting dirty.
So they declined to repair by warranty ?
vibecatalin said:
I think you cannot change it on warranty, take a look at this link (it is from Sony Mobile) where it says ``Do not use your device in the following conditions:``
P.S. That IPX7 think means : Temporary Immersion, Protected against the effects of temporary immersion in water. So it is not that fun to play in the swimming pool
Click to expand...
Click to collapse
yes i've seen this link before. but the fact that i / we didnt submerge it underwater. the phone itself got wet from splashes of water from the swimming pool which is not too hot or too cold. its in average temperature. after an hour or less. i saw some moisture on the front and rear camera including the led flash light.
so does this mean i have no other choice but to buy a new one? ( but i can't, the phone's price is like gold here in Philippines )
is there no / any other solution?
avetny said:
damn man...I washing my phone everyday because is getting dirty.
So they declined to repair by warranty ?
Click to expand...
Click to collapse
the 3 days replacement warranty is over. the fact that i have this phone for a month now
1 year service warranty is voided as the rule said :
"*Service warranty only includes :
Free of charge on installation of parts needed to replace, price of parts is charge.(Wet damage"even if it waterproof", Drop damage is warranty void)"
You got warranty form sony. (1Year)
OPEN DAMN FLAPS and check there is white indicators. If it's still white it was NO WATER DAMAGE !!!
So take this garbadge to sony and say it's suddenly shut down.
This is it. Do not tell is water damage or something liker this. You woke up and saw your phone is died.
good luck.
So True!!! have you checked the white indicators? I they are all white and they should replace your phone, if they are red-ish then you gotta argue with them and tell them to examine the phone because you didn't do anything wrong.
FiyiK said:
you got 1 year warranty from Sony.
Go to a Sony Store and tell them your phone has died without your own knowledge.
If they ask you something about "did u put the phone in water?" you can say I washed my phone 1 day before with water.. and all the flaps were closed.. (if you think it's damaged by water, open the flaps and check the white indicator.. Every flap contains a white indicator) If there is nothing wrong with that, it's damaged by something else.. So check that first, and after go with "a" story to Sony Store for your 1 year warranty.. And it should be ok
Click to expand...
Click to collapse
sorry for my late response.. i forgot to mention that the white indicator has turned red...
- the micro SD and the micro USB flap are slightly red
- the headphones flap is totally red.
anyway. i bought this ONLINE, not from a sony store, The Store said it has a 3days replacement warranty and a 1 year service warranty.... is the one year service warranty is the Sony Warranty? or is different?
chimrf said:
sorry for my late response.. i forgot to mention that the white indicator has turned red...
- the micro SD and the micro USB flap are slightly red
- the headphones flap is totally red.
anyway. i bought this ONLINE, not from a sony store, The Store said it has a 3days replacement warranty and a 1 year service warranty.... is the one year service warranty is the Sony Warranty? or is different?
Click to expand...
Click to collapse
You should check the law about replacement, in Slovenia we said that "Law on Consumer Protection". We have unofficial 8 days replacement, btu by the law, we are protected for 2 months from the day we bought an article.
droidhd said:
You should check the law about replacement, in Slovenia we said that "Law on Consumer Protection". We have unofficial 8 days replacement, btu by the law, we are protected for 2 months from the day we bought an article.
Click to expand...
Click to collapse
here is the link of the Warranty Agreement of the shop where i bought the phone:
http://www.widgetcity.com.ph/warranty-agreement
when i bought the phone it's really in its perfect condition so service warranty will remain but the fact that they said :
*Service warranty only includes :
Free of charge on installation of parts needed to replace, price of parts is charge.(Wet damage"even if it waterproof", Drop damage is warranty void)
it means i have to spend another bucks to repair it but as of now they said that the parts of this model is not yet available in my country.
regardless of the country, the COMPANY of SONY gives a 1 year warranty.
if you are unsure about philipines, send it to someone in a different country like japan or usa and they should send it in for warranty.
it isn't even available in the phils like you said, so why bother.
if the indicators are red, water MUST HAVE gotten to the inside, and this is very bad. maybe the flaps were not really secured tightly but only loosely. nobody knows how water got through 3 different flaps and sony may check the flaps.
if they are closed and no water comes through, then it's pretty obvious, that they were not closed "correctly" / pushed in very hard all the way down.
even if it's that much worth like a ball of gold in the phils, it "may be" your fault that it got damaged.
i don't know how that happened, but the indicators are there for a good reason.
if you had it with you in the pool, maybe water could have gotten from ONE loose flap to the others. but if you only had it get some drops of water on the front and back, that possibility should not be there.
so ask yourself once again how water could have gotten to all the indicators or did you open them with wet fingers to connect cables ?
digitalray said:
regardless of the country, the COMPANY of SONY gives a 1 year warranty.
if you are unsure about philipines, send it to someone in a different country like japan or usa and they should send it in for warranty.
it isn't even available in the phils like you said, so why bother.
if the indicators are red, water MUST HAVE gotten to the inside, and this is very bad. maybe the flaps were not really secured tightly but only loosely. nobody knows how water got through 3 different flaps and sony may check the flaps.
if they are closed and no water comes through, then it's pretty obvious, that they were not closed "correctly" / pushed in very hard all the way down.
even if it's that much worth like a ball of gold in the phils, it "may be" your fault that it got damaged.
i don't know how that happened, but the indicators are there for a good reason.
if you had it with you in the pool, maybe water could have gotten from ONE loose flap to the others. but if you only had it get some drops of water on the front and back, that possibility should not be there.
so ask yourself once again how water could have gotten to all the indicators or did you open them with wet fingers to connect cables ?
Click to expand...
Click to collapse
I am very sure that the flaps (ALL FLAPS) of my XZ are secured tightly. I'm pretty sure too that before i open the flaps after several hour i dried it using a towel and pretty sure that my hands and fingers are dry before i charge it.
can you provide a link where i can message them and investigate my phone? i'm really missing my XZ right now
chimrf said:
I am very sure that the flaps (ALL FLAPS) of my XZ are secured tightly. I'm pretty sure too that before i open the flaps after several hour i dried it using a towel and pretty sure that my hands and fingers are dry before i charge it.
can you provide a link where i can message them and investigate my phone? i'm really missing my XZ right now
Click to expand...
Click to collapse
Hi I'm just wondering on what happened to your XZ? does sony resolve this issue without spending a centavo on the repair? Thank you
hey.. I'm from Philippines too and i have the same problem, but there are some differences. like , i let my friend use my phone to take picture under the pool, so he submerged my phone but not deep, like just 4 inches. then he returned it to me. and i set the timer then gave it to him again and he took picture, by the third time.. i was checking my phone the camera didnt work i exit, then touch the camera icon and it says "camera error", so 1st. i submerged my phone and you didnt
2nd i could still use it, the camera is the only problem. i listened to 3-4 songs then, i stopped and played minion rush. for like 3 runs, after 2hrs, i let my friend play my phone (take note my front and back camera also moistened) then it suddenly just turned off. not shutdown. just off, turned black..
3rd the moist on my main camera is still there
then i perform an inspection. i open each flaps, and there are no traces of water except in the flap cover of my memory card, i was shocked because i also made sure that the flaps are all closed before using it in the pool. i dont know how the water managed to enter the closed flap then i took my memory card out its not that wet but you can see very little water. then i brought immediately to nearest sony (just an FYI. i bought my phone in Sony store in SM Bacoor) then they said they have this white water indicator, if it turned red or pink means a water really entered the device. my indicators (for each flap) is all white (even the flap cover of my memory card) so they cant say what was really the problem, and they said. the moistening of the camera is natural.. then they charged my phone thinking that the battery was just drained but i said no, the battery was 65 when it happened, but after a 1-2 minutes of charge. my phone OPENED !! then i told them i just updated my software. you know the 4.3 jelly bean and they said the update might have something to do with what happened to my phone. so the water isnt only the responsible for my problem
and also my phone glitches while on lockscreen.. after it opened :'( im bringing my phone again in PASIG . SONY at megamall recommended me to take my phone to pasig branch. (i thought in MOA) so if you live nearby these places. you should bring it to PASIG branch. coz they said "only" pasig branch do the fixing thing

A Warning to ALL GALAXY S4 ACTIVE USERS!!!!

This phone is not truly waterproof/resistant!!!!!
First off I want to start this off buy saying a few things. I work for AT&T so before anyone says its from improper usage remember I had to watch training videos on how to properly use it. Also, before anyone says well, you aren't really supposed to be using it in the water, you are wrong. The first thing we are trained on is how to properly close the back cover and how to show the customers Aqua mode to take pictures underwater. We actively use this as a main selling point, this is per Samsung.
Here is my story. I bought the Active on Thursday. The first thing I did with it was ensure the back was closed and made a video in my fish tank so I could show customers how it works underwater, and how good aqua mode is. That worked out perfectly except the video was a little dark, so I figured I would retake it.
In this time I had a customer swap out the phone they bought because it were defective, the bottom buttons stopped working on it. She was very vague when the water question came up but I thought nothing of it.
Now cue today. It was sunny outside so I thought it was the perfect time to reshoot the fish tank video. I ensured the back was secure, yes, including pressing down on the back where the AT&T logo is. I then submerged the phone in the tank while taking the video. Almost instantly the phone screen went black and said dock mode was enabled so I took the phone out of the water and everything went back to normal. I double checked the USB rubber to be sure. I just chalked it up to the phone doing crazy things in the water. I have read almost everywhere that the phone will say headphones are plugged in, etc. So I thought this was normal. I then put it back in and took a minute long video. Everything was fine. I even played back the video and it was fully working.
This is where everything went wrong. About 2 minutes later the phone started tweaking out, Google now opened on its own and the buttons were really sensitive. Then the buttons completely stopped working other than the power button and that's when I freaked out. I opened the battery cover and there it was, everything was soaked. but luckily none of the water damage indicators were colored. I then opened the USB door and it was like a fountain, so that's where the breach happened. The flimsy, rubber USB door. I did not tell a soul what happened and went back to work and swapped it for a regular Galaxy S4.
So please listen to my warning. There are way too many people getting this phone damaged, including me, a fully trained AT&T employee who took the proper precautions before doing anything.
Samsung should not be able to get away with calling this phone water resistant or water proof, and they should especially not include an Aqua Camera mode.
Also the warranty DOES NOT, I REPEAT, DOES NOT COVER WATER!!!!
I think it depends really, i understand where you are coming from, and you shouldnt trust it, but my friend was pushed in the pool with his and it survived without a issue
I've kept mine in my pocket and went for a swim in the pool. Worked fine after wiping it with a towel. You might have had a defective unit...
Sent from my SAMSUNG-SGH-I537 using Tapatalk 2
As an AT&T employee maybe you'll know the procedure for this..
I've read all the horror stories relating to the S4A, and there's been a few of them.. Is the fact that the device seems to fail often enough of a reason to exchange for a regular S4? I'm not within my 14 days anymore :/.I opted for this over S4 just because of the water resistance.
starxgamingx said:
I think it depends really, i understand where you are coming from, and you shouldnt trust it, but my friend was pushed in the pool with his and it survived without a issue
Click to expand...
Click to collapse
And I understand that I may have a defective unit, but I have read 3 separate reviews where the reviewer damaged their first phone. There is also a thread on XDA where a bunch of people state that they damaged their phone. This in itself either says that the phone doesn't work as advertised or there are way too many defective units out there for anyone to be safe to try the water and Samsung needs to know this.
daledenton said:
And I understand that I may have a defective unit, but I have read 3 separate reviews where the reviewer damaged their first phone. There is also a thread on XDA where a bunch of people state that they damaged their phone. This in itself either says that the phone doesn't work as advertised or there are way too many defective units out there for anyone to be safe to try the water and Samsung needs to know this.
Click to expand...
Click to collapse
Maybe its the other way around and my friend got a defective one thats actually waterproof
now i fell terribly sorry for who went with those ugly buttons instead of S4
Blackwolf10 said:
now i fell terribly sorry for who went with those ugly buttons instead of S4
Click to expand...
Click to collapse
Eh... I like the buttons...
The bottom line is that Samsung doesn't warranty the phone against water damage and therefor should Never sell it as such. If they can not stand behind an advertised function of their own product, they should not sell it. It doesn't matter if people abuse the phone in water or exceed the recommended specs (depth and length of time in water) because there is no way they can differentiate between people that stay within the specs and those that don't.
All I gotta say is the best way to get away with saying it is water resistance/proof would be making it like the Nexus 4 and no removable back. Make it wireless charging. Come with a wireless charger. Sd card slot and sim slot on the top or sides. Make it completely blocked off with no ports but a headphone hack the way they did making it water proof. That's the only way they can be certain its water resistant. Otherwise you have these issues.
Sent from my SGH-I337 using Tapatalk 2
Yeah, I have a feeling all of these water-related failures are going to kill the S4A early. Eventually, the threat of a class action lawsuit will cause them to trigger an EOL.
I suspect this will happen sooner rather than later, since showing it dunked in water in all the commercials, but not covering water damage is just screaming "class action."
My crystal ball says that within a year, you'll see AT&T (at least) offering to waive ETF for owners of S4A units damaged by water. This may be under the terms of a Class Action, or to avoid one... but in the end, that will probably be the end of the S4A story.
daledenton said:
This phone is not truly waterproof/resistant!!!!!
First off I want to start this off buy saying a few things. I work for AT&T so before anyone says its from improper usage remember I had to watch training videos on how to properly use it. Also, before anyone says well, you aren't really supposed to be using it in the water, you are wrong. The first thing we are trained on is how to properly close the back cover and how to show the customers Aqua mode to take pictures underwater. We actively use this as a main selling point, this is per Samsung.
Here is my story. I bought the Active on Thursday. The first thing I did with it was ensure the back was closed and made a video in my fish tank so I could show customers how it works underwater, and how good aqua mode is. That worked out perfectly except the video was a little dark, so I figured I would retake it.
In this time I had a customer swap out the phone they bought because it were defective, the bottom buttons stopped working on it. She was very vague when the water question came up but I thought nothing of it.
Now cue today. It was sunny outside so I thought it was the perfect time to reshoot the fish tank video. I ensured the back was secure, yes, including pressing down on the back where the AT&T logo is. I then submerged the phone in the tank while taking the video. Almost instantly the phone screen went black and said dock mode was enabled so I took the phone out of the water and everything went back to normal. I double checked the USB rubber to be sure. I just chalked it up to the phone doing crazy things in the water. I have read almost everywhere that the phone will say headphones are plugged in, etc. So I thought this was normal. I then put it back in and took a minute long video. Everything was fine. I even played back the video and it was fully working.
This is where everything went wrong. About 2 minutes later the phone started tweaking out, Google now opened on its own and the buttons were really sensitive. Then the buttons completely stopped working other than the power button and that's when I freaked out. I opened the battery cover and there it was, everything was soaked. but luckily none of the water damage indicators were colored. I then opened the USB door and it was like a fountain, so that's where the breach happened. The flimsy, rubber USB door. I did not tell a soul what happened and went back to work and swapped it for a regular Galaxy S4.
So please listen to my warning. There are way too many people getting this phone damaged, including me, a fully trained AT&T employee who took the proper precautions before doing anything.
Samsung should not be able to get away with calling this phone water resistant or water proof, and they should especially not include an Aqua Camera mode.
Also the warranty DOES NOT, I REPEAT, DOES NOT COVER WATER!!!!
Click to expand...
Click to collapse
A simple solution to find out if your phone is waterproof... Turn the phone off and remove the battery, then close everything and put it in water for a few minutes. Take the phone out of the water and check to see if water got in the charging port and/or past the seal on the back. If it did get water in the device put your phone in rice for a day and return it for a working unit. If you didn't you should be fine.
If no power is going to your device it cannot short circuit. After the water is gone you can turn it on with no issues
jt3 said:
Yeah, I have a feeling all of these water-related failures are going to kill the S4A early. Eventually, the threat of a class action lawsuit will cause them to trigger an EOL.
I suspect this will happen sooner rather than later, since showing it dunked in water in all the commercials, but not covering water damage is just screaming "class action."
My crystal ball says that within a year, you'll see AT&T (at least) offering to waive ETF for owners of S4A units damaged by water. This may be under the terms of a Class Action, or to avoid one... but in the end, that will probably be the end of the S4A story.
Click to expand...
Click to collapse
Or maybe a recall?
Blackwolf10 said:
now i fell terribly sorry for who went with those ugly buttons instead of S4
Click to expand...
Click to collapse
as an owner of Galaxy S2, S3, Nexus and HTC One i have to say then Samsung products are inferior to any other manufacture,
HTC is NOT as important manufacture as Samsung but their devices are way better that Samsungs
as for water proofing Galaxy S4 Active was a clear copy of Xperia Z, since Samsung could NOT make every GS4 waterproof like SONY they made another phone and judging by experience SONY clearly made the better waterproofing,
i was in the swimming pool that day and there was Xperia Z's on the bottom of the pool (~1 to 2 meters) with NO damage,
---------- Post added at 05:09 PM ---------- Previous post was at 05:07 PM ----------
joshuadjohnson22 said:
A simple solution to find out if your phone is waterproof... Turn the phone off and remove the battery, then close everything and put it in water for a few minutes. Take the phone out of the water and check to see if water got in the charging port and/or past the seal on the back. If it did get water in the device put your phone in rice for a day and return it for a working unit. If you didn't you should be fine.
If no power is going to your device it cannot short circuit. After the water is gone you can turn it on with no issues
Or maybe a recall?
Click to expand...
Click to collapse
"If no power is going to your device it cannot short circuit"
every phone has a small battery on its PCB to keep time and date if your battery drained or removed.
so a short circuit is a possibility.
Muhammad.Muayad said:
as an owner of Galaxy S2, S3, Nexus and HTC One i have to say then Samsung products are inferior to any other manufacture,
HTC is NOT as important manufacture as Samsung but their devices are way better that Samsungs
as for water proofing Galaxy S4 Active was a clear copy of Xperia Z, since Samsung could NOT make every GS4 waterproof like SONY they made another phone and judging by experience SONY clearly made the better waterproofing,
i was in the swimming pool that day and there was Xperia Z's on the bottom of the pool (~1 to 2 meters) with NO damage,
---------- Post added at 05:09 PM ---------- Previous post was at 05:07 PM ----------
"If no power is going to your device it cannot short circuit"
every phone has a small battery on its PCB to keep time and date if your battery drained or removed.
so a short circuit is a possibility.
Click to expand...
Click to collapse
hmmm ok, never heard of that
Either way when I tried the method I posted no water got in. Still don't think I will put it in water while it is turned on
My first shot in water:
lh4.googleusercontent.com/-uF_HK-cQ5z0/Ue6J9C7REAI/AAAAAAAA0qQ/JCQFdoDu13U/s512/20130723_164222.jpg
(from kayak, i did keep phone in hand and lower it about 10cm deep in water)
After that pic, noticed water in display, rear camera, front camera, some buttons did not work, etc etc nice.
Rear cam:
lh3.googleusercontent.com/-mrqiqTMzr_g/Ue6gKop2DlI/AAAAAAAA0tE/upYGQ_7dNW0/s512/20130723_182343.jpg
Front cam:
lh3.googleusercontent.com/-UxFnzttB8CE/Ue7CqjautfI/AAAAAAAA0vU/cpK5ekAPZGo/s512/20130723_205132.jpg
lh3.googleusercontent.com/-hRvVQXcYqG4/Ue7x3qZSg7I/AAAAAAAA0xI/p4LqZri94bs/s512/IMG_20130723_234953.jpg
Display:
lh6.googleusercontent.com/-wBqoctoGIlg/Ue7x1BM3-CI/AAAAAAAA0w8/il7jeX2rodk/s640/IMG_20130723_234922.jpg
And yes, usb cover was sealed and also battery cover.
I went to local service point in last week, today they called to pick my device up:
lh4.googleusercontent.com/-w-LRCCJJHYM/UfZhBjNfcFI/AAAAAAAA1Dk/W70ZmxcePhA/s512/IMG_20130729_153151.jpg
Battery is old, everything else is new.
edit: btw, sorry for links, add h t t p : / /
jesi said:
My first shot in water:
lh4.googleusercontent.com/-uF_HK-cQ5z0/Ue6J9C7REAI/AAAAAAAA0qQ/JCQFdoDu13U/s512/20130723_164222.jpg
(from kayak, i did keep phone in hand and lower it about 10cm deep in water)
After that pic, noticed water in display, rear camera, front camera, some buttons did not work, etc etc nice.
Rear cam:
lh3.googleusercontent.com/-mrqiqTMzr_g/Ue6gKop2DlI/AAAAAAAA0tE/upYGQ_7dNW0/s512/20130723_182343.jpg
Front cam:
lh3.googleusercontent.com/-UxFnzttB8CE/Ue7CqjautfI/AAAAAAAA0vU/cpK5ekAPZGo/s512/20130723_205132.jpg
lh3.googleusercontent.com/-hRvVQXcYqG4/Ue7x3qZSg7I/AAAAAAAA0xI/p4LqZri94bs/s512/IMG_20130723_234953.jpg
Display:
lh6.googleusercontent.com/-wBqoctoGIlg/Ue7x1BM3-CI/AAAAAAAA0w8/il7jeX2rodk/s640/IMG_20130723_234922.jpg
And yes, usb cover was sealed and also battery cover.
I went to local service point in last week, today they called to pick my device up:
lh4.googleusercontent.com/-w-LRCCJJHYM/UfZhBjNfcFI/AAAAAAAA1Dk/W70ZmxcePhA/s512/IMG_20130729_153151.jpg
Battery is old, everything else is new.
Click to expand...
Click to collapse
I'm guessing this was not AT&T? The sticker on the screen is different
joshuadjohnson22 said:
I'm guessing this was not AT&T? The sticker on the screen is different
Click to expand...
Click to collapse
Yep, no AT&T.
joshuadjohnson22 said:
Or maybe a recall?
Click to expand...
Click to collapse
Remember, most people with this phone have entered into a 2-year contract. Simply recalling the phone wouldn't work. They'd either have to replace it with an equivalent model or waive the ETF. The problem with the former is that they've advertised the heck out of its water resistance, selling it as "everything proof." If they were to, say, replace it with a standard S4, the consumer would have a very real argument that it's not an equivalent model, which would be ANOTHER basis for a class action.
Also, remember, recalls are done by a manufacturer. AT&T isn't going to recall a Samsung device. Samsung would have to do that. A recall would only really work if Samsung offered another phone (like an S4), AND made a deal with AT&T, compensating them to waive the ETF if the consumer didn't want that phone. This may happen, but before it does, the remaining stock would be pulled from the shelves, and the phone would be EOL.
Again, I think that marketing this phone as waterproof, but not standing behind that marketing, is eventually going to lead to a class action. A class action, or the threat of one, will result in an early death for this device. I agree with what was said before though... I don't think we'll be seeing many more phones claiming water resistance. Those that do, will be sealed, and certainly won't have removable backs.
jt3 said:
Remember, most people with this phone have entered into a 2-year contract. Simply recalling the phone wouldn't work. They'd either have to replace it with an equivalent model or waive the ETF. The problem with the former is that they've advertised the heck out of its water resistance, selling it as "everything proof." If they were to, say, replace it with a standard S4, the consumer would have a very real argument that it's not an equivalent model, which would be ANOTHER basis for a class action.
Also, remember, recalls are done by a manufacturer. AT&T isn't going to recall a Samsung device. Samsung would have to do that. A recall would only really work if Samsung offered another phone (like an S4), AND made a deal with AT&T, compensating them to waive the ETF if the consumer didn't want that phone. This may happen, but before it does, the remaining stock would be pulled from the shelves, and the phone would be EOL.
Again, I think that marketing this phone as waterproof, but not standing behind that marketing, is eventually going to lead to a class action. A class action, or the threat of one, will result in an early death for this device. I agree with what was said before though... I don't think we'll be seeing many more phones claiming water resistance. Those that do, will be sealed, and certainly won't have removable backs.
Click to expand...
Click to collapse
Yeah... saying a phone is "everything proof" and water proof is pretty stupid.. Honestly I think AT&T and Samsung could fix this in my mind just by warranty replacing water damaged S4 Actives. If they replace them in the event of water damage then we all will be happy. It doesn't happen to every unit, most users are fine in the water, but still a high percentage.
I for one love my active and the water proof was just a bonus, but I wouldn't mind them giving me my upgrade back
joshuadjohnson22 said:
Yeah... saying a phone is "everything proof" and water proof is pretty stupid.. Honestly I think AT&T and Samsung could fix this in my mind just by warranty replacing water damaged S4 Actives. If they replace them in the event of water damage then we all will be happy. It doesn't happen to every unit, most users are fine in the water, but still a high percentage.
I for one love my active and the water proof was just a bonus, but I wouldn't mind them giving me my upgrade back
Click to expand...
Click to collapse
"water-resistant.” As Samsung points out in the device’s manual, the S4 Active is rated IP67, which means that it’s resistant to water only up to depths of a little over three feet , its not water proof .

Xperia Z1 water damaged :(!!!!

Took my phone on holiday - well, my phone that the girlfriend uses - to Egypt!
On the 4th day we decided we wanted some under water video and pictures in the 120cm deep swimming pool (non chlorinated water). So the girlfriend checked the ports were all closed on her phone, then asked me to confirm they were closed - so I rubbed and pushed my fingers along each side to confirm closure
Took lots of great photographs with the phone only being submerged for around 15 seconds at a time, a few videos including submerging and just above water footage, again with submersion lasting no longer than 15 seconds at a time.
But during the course of the afternoon when taking photographs I noticed that the camera app was looking quite "foggy" - turned the phone over and the lens had condensation inside it!!!
Not happy whatsoever!
All afternoon the phone was turning on and off the power button thought it was being pressed, the camera took photos quicker than you can imagine as the camera button thought it was being pressed - so when we returned to the room, I put the phone in a bag with some of the free tea bags so that they could absorb any internal moisture (yes I opened the flaps whilst it was in this bag ... but not before this)
The phone now works other than the camera button, the motion sensor and the water damage indicators are all red
I'm extremely annoyed!!
The phone was fine all morning and should last for 30 minutes under water! I do actually have some footage which I will be uploading shortly, which shows the camera is fine going under water, then when it resurfaces the videographer is then splashed by someone which then creates the internal fogging, then the camera is then resubmerged and then resurfaced - splashed again and then the fogging disappears (we didn't know of this at the time - only during playback!)
I will upload this footage shortly
My arguement is that if the flaps were accidentally left open (which they were 100% CLOSED during use!!), then the camera would have fogged when underwater, not just when flashed - does this sound correct?
Keep an eye out for footage- Iwon't post the entire video as it's a private- not rude- video
SO TO SUM IT UP, THE FLAPS WERE CLOSED ALL DAY BEFORE I STARTED FILMING UNTIL I OPENED THEM TO DRY IT OUT AROUND 3 HOURS AFTER THE EVENT
Did you open the flaps while the phone was dry or else?
Sent from my C6903 using Tapatalk
ArashMiniStar said:
Did you open the flaps while the phone was dry or else?
Sent from my C6903 using Tapatalk
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I opened the flaps around 3 hours after using the phone in the water
ArashMiniStar said:
Did you open the flaps while the phone was dry or else?
Sent from my C6903 using Tapatalk
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Here is the evidence (a clip of the video) that shows the phone suddenly becoming water damaged, even though the phone was fine under water
Sound has been removed
http://www.youtube.com/watch?v=01-VfQgTlRQ&edit=vd
Just taking my photos off my camera and I can see that I took a photograph of my girlfriend who was using the phone at the time. She was facing the phone at me whilst I was taking the photograph and I can see in my photo that the flaps were closed. This was 10 minutes prior to the video that I've uploaded above - so yes, my flaps were closed!!
wezzel98765 said:
Here is the evidence (a clip of the video) that shows the phone suddenly becoming water damaged, even though the phone was fine under water
Sound has been removed
http://www.youtube.com/watch?v=01-VfQgTlRQ&edit=vd
Click to expand...
Click to collapse
Just by the way, the "fogging" you see in the footage is most likely a drop of water on the lens, as it clears suddenly when splashed again.
I have an expensive water proof watch which had the battery replaced by a professional watch smith, but they had somehow messed up screwing the backing plate on and water got inside and it fogged up.. but only later that day! took it back and they fixed the watch for free but I was peeved
My point is that your z1 was not water tight, most likely a result of a factory defect and they cannot turn you away because what has happened to you is unacceptable
Sorry for the bump to this post, but i'm facing the exact same problem and seems like here are few.
I want to know, if you can indicates me, where the liquid indicators are on the Z1. I can't find them.
All inside the flaps is or white or grey, nothin red, but i want to be sure in oorder to take my phone under warranty.
Thank you.
You got 6 month breakage and water damage warranty, go and replace without cough..
Sent from my C6902 using xda app-developers app
Mandeep148 said:
You got 6 month breakage and water damage warranty, go and replace without cough..
Sent from my C6902 using xda app-developers app
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I hope. I bought this phone as a second hand deal. Everything was fine and indeed the phone is working fine. It was a 1 or 2 hours thing. Nevertheless, last night I got the fog in camera lens. I opened the flaps and took apart the SIMCARD and the SD the whole night. There is not fog now.
Ill take it today to the carrier to see if I cab get a new one because I really don't trust on repaired one.. If the warranty stills. But thats why I wanted to know where the indicator is locat3d, in order to demonstrate that the flaps where closed all the time and avoid tricks to invalidate the warranty.
Enviado desde mi C6906 mediante Tapatalk
CM17X said:
I hope. I bought this phone as a second hand deal. Everything was fine and indeed the phone is working fine. It was a 1 or 2 hours thing. Nevertheless, last night I got the fog in camera lens. I opened the flaps and took apart the SIMCARD and the SD the whole night. There is not fog now.
Ill take it today to the carrier to see if I cab get a new one because I really don't trust on repaired one.. If the warranty stills. But thats why I wanted to know where the indicator is locat3d, in order to demonstrate that the flaps where closed all the time and avoid tricks to invalidate the warranty.
Enviado desde mi C6906 mediante Tapatalk
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i understand you, but you can believe sony service IMO and also they will not repair they will replace, whatever happened with your phone, if even your phone damaged due to flap opened, its really dont matters, DEVICE IS Under 6 month warranty of Water and Glass Damage,
Just go and show them.
Mandeep148 said:
i understand you, but you can believe sony service IMO and also they will not repair they will replace, whatever happened with your phone, if even your phone damaged due to flap opened, its really dont matters, DEVICE IS Under 6 month warranty of Water and Glass Damage,
Just go and show them.
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Sorry for bother you, but can you please point me to that information (Link, PDF, Web, etc)? I'm kinda negtaive speaking about warranties and stuff, especially here in my country. Mobile carriers gonna try to PUSH you into the water with the flaps open just to make sure they win and not validate your warranty. I don' trust them at all. I'm thinking about elaborate a letter to the tech support with a copy to the Agency of Comsummer in here, attaching the warranty that you've mentioned, that way i'll make sure that they will not try to cheat me.
This mornin i took the phone to the shop and the tech was looking it for the indicators, he said everything was fine because others brough their owns and they were red, mine doesn't, but, the phone have to be send to the capital City where the whole warranty procces is done. I don't want a repaired phone, i want a new one, so i have to play all my cards for that. I can't find the warranty you say, so i really aprecciate your help.
CM17X said:
I don't want a repaired phone, i want a new one, so i have to play all my cards for that.
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Click to collapse
Good luck with this. Mine was bricked after 2 months and 2 days having the phone and all the authorised repair place did was replace the motherboard, I'm thinking there would be plenty of parts around now to do almost any repair. Unless the screen is also dead somehow..
CM17X said:
Sorry for bother you, but can you please point me to that information (Link, PDF, Web, etc)? I'm kinda negtaive speaking about warranties and stuff, especially here in my country. Mobile carriers gonna try to PUSH you into the water with the flaps open just to make sure they win and not validate your warranty. I don' trust them at all. I'm thinking about elaborate a letter to the tech support with a copy to the Agency of Comsummer in here, attaching the warranty that you've mentioned, that way i'll make sure that they will not try to cheat me.
This mornin i took the phone to the shop and the tech was looking it for the indicators, he said everything was fine because others brough their owns and they were red, mine doesn't, but, the phone have to be send to the capital City where the whole warranty procces is done. I don't want a repaired phone, i want a new one, so i have to play all my cards for that. I can't find the warranty you say, so i really aprecciate your help.
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Are you maybe from Croatia?
Same behavior you could find here, in Croatia - they will do anything but replace your device...
Sent from my C6903 using Tapatalk
This is what the repair centres will do. After writing a letter to Sony, in a very short summary to their reply;
They will check the colour strips inside the phone, if red, will do a pressure test. If liquid has entered the phone during this test they will repair/replace, because the cause of the water damage was manufacturing or repair defect.
If no liquid has entered during this test, no warranty because you must not have closed the flaps correctly.
funky0308 said:
Are you maybe from Croatia?
Same behavior you could find here, in Croatia - they will do anything but replace your device...
Sent from my C6903 using Tapatalk
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No, i'm from Colombia. It's sad that you pay a lot for this and then you got a shipwreck.
danw_oz said:
This is what the repair centres will do. After writing a letter to Sony, in a very short summary to their reply;
They will check the colour strips inside the phone, if red, will do a pressure test. If liquid has entered the phone during this test they will repair/replace, because the cause of the water damage was manufacturing or repair defect.
If no liquid has entered during this test, no warranty because you must not have closed the flaps correctly.
Click to expand...
Click to collapse
I always can wrote letters to the consummer deffense in here. The tech in the shop saw this under the flaps and he said that indeed, the indicators wasn't red, so it could be a build failure or another thing except user error. anyway, it's gone right now. Let's see how it ends.
Just send it back.. Mine had the same issues and went back and returned to me without any issues.
Sent from my C6903 using Tapatalk
I am having the same problem right now. When I bought the phone I used it underwater a couple times and nothing wrong. Today I spilled water on it accidentally and went to wipe it with a towel. I looked at it flaps closed everything fine. 10 min later it said sim card removed and tried to restart but now it's just rebooting on it's own. All 3 indicators are red and I can't turn it off. I don't understand how could water get in to all the ports via a splash... my phone is currently in rice and I hope for the love of god that it'll be fine....
Strange scenario happened to me with my Z1 compact. I was taking video and pictures in Big Flowing river thinking that my phone is 100% waterproof then after taking pictures then I started taking video my friend was recording video then suddenly I threw a ball in which we were playing with it went and hit my phone and phone got slipped from my friends hand and it got drowned in water then immediately I went inside water and grabbed my phone which was drowning... Best part is all this was recorded in that video later I saw my phone my camera was covered with water moisture. So I was worried then I put my phone in rice then the water moisture was gone. I will try to upload my video in some time.

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