Database Develop

[Q] Xperia Z totally DEAD!!

Hello guys,
I'm new here so please be nice to me plus i apologize if my english is bad and please take your time to read. I REALLY NEED HELP
SO here it is
. i got my xperia z a month ago and updated the firmware version last week. But the problem is not there.
the Big problem is. me and my friends had a vacation and i am very confident to use my phone to use it on water but not totally submerged.... only on the surface of water where we can take some pictures.
I am very sure and 100% sure that I securely close the flaps ALL FLAPS. before taking it to the pool. we manage to use the phone to take pictures and take some video but NO ONE submerged it underwater. we use it like 10 - 15mins only.
After an hour not using it, i checked my phone to see if someone emailed me or sms me. and i found some problems in my phone. i saw the front and back camera including the led flash is moisted. YES moisted INSIDE. and found the screen not hanging, not lagging but glitching so then i turned off my phone because i was too worried it may die when i keep it open. BTW the battery level is somehow 50+% more. then after 4 hours when i saw the moist in both of the camera is gone.. i opened my phone and BOOM the battery level downed to 1% then after less than a minute my phone DIED. i tried to charge it for the first time and after an hour it turned on. and yes turned on directly to the lock screen. i know and as far as i know. when the battery is drained and charged you're not suppose to be on the lock screen in instance. you must be on the charging status where you can see the battery logo charging with the electric sign or the flash sign or whatever.
Then i tried to unlock my screen without a problem and still pretty smooth to use but after an hour or two the battery is still on 1% then i tried to run the camera and it DIED again. yes my Z died again.
We got home. after 4 hours of travel and within the 4 hours i didnt open or charge the phone. after that long hour when i got home. i charged the phone. Tried to charge it in a wall charger and tried it in usb connected to desktop charge but it only shows me a blinking red notification light.
i tried to turn it on but it wont. i tried to hard reset it with power button + volume up but nothing happen
So a while ago i brought my phone to the nearest Sony Service Center. Unluckily the phone is not yet available here in my country (philippines)
they said that the water went through inside and damage the processor, or something like the motherboard or something like the one that makes the phone alive. I ask them if they can fix my phone. they said there is no probability because the phone is not yet available in my country and so as the parts. he said if we try to repair it now it'll cost you like you bought a brand new one. so i was shocked and very sad.
I bought this phone on a Trusted online store but they can't help me. they have a 3days replacement warranty and a 1 year service warranty but as the rules follows. The Warranty is voided if a water proof or water resistance gadget is damaged by water or liquid device. my phone is 1 month old.
I am very depressed because here in the philippines its like gold to buy that phone. I'm a bit depressed about the Sony commercial boosting up my confidence to wet my phone. even if I / we didnt submerged it.
I need help! what do i do? i really love my xperia z and its my first flagship phone.

Take it to the service center and ask them to escalate this to area manager...
Sent from my R800i using Tapatalk

xyz_1232005 said:
Take it to the service center and ask them to escalate this to area manager...
Sent from my R800i using Tapatalk
Click to expand...
Click to collapse
they did send it to area manager, but the manager said the same thing "Xperia Z is not yet available in the philippines and so the parts" but i saw some article and forums that the phone will be available by april.. its this month

Did you tried to dry the phone with hair dryer?And keep the phone on charger for hours.
Sent from my C6602 using xda premium

gm007 said:
Did you tried to dry the phone with hair dryer?And keep the phone on charger for hours.
Sent from my C6602 using xda premium
Click to expand...
Click to collapse
for the past 24 hours upto now. i dried my phone through the heat of sunlight and the use of fan. I'm charging the phone right now but its notification light is different from what i expect. instead of a consistent red light - turned to green when almost full or fully charged... for about 6 hours now its only a blinking red notification light with 3-5 seconds interval.

I think you cannot change it on warranty, take a look at this link (it is from Sony Mobile) where it says ``Do not use your device in the following conditions:`` : http://userguide.sonymobile.com/ref...ter-resistance---For-extended-Guide-only.html
P.S. That IPX7 think means : Temporary Immersion, Protected against the effects of temporary immersion in water. So it is not that fun to play in the swimming pool

damn man...I washing my phone everyday because is getting dirty.
So they declined to repair by warranty ?

vibecatalin said:
I think you cannot change it on warranty, take a look at this link (it is from Sony Mobile) where it says ``Do not use your device in the following conditions:``
P.S. That IPX7 think means : Temporary Immersion, Protected against the effects of temporary immersion in water. So it is not that fun to play in the swimming pool
Click to expand...
Click to collapse
yes i've seen this link before. but the fact that i / we didnt submerge it underwater. the phone itself got wet from splashes of water from the swimming pool which is not too hot or too cold. its in average temperature. after an hour or less. i saw some moisture on the front and rear camera including the led flash light.
so does this mean i have no other choice but to buy a new one? ( but i can't, the phone's price is like gold here in Philippines )
is there no / any other solution?

avetny said:
damn man...I washing my phone everyday because is getting dirty.
So they declined to repair by warranty ?
Click to expand...
Click to collapse
the 3 days replacement warranty is over. the fact that i have this phone for a month now
1 year service warranty is voided as the rule said :
"*Service warranty only includes :
Free of charge on installation of parts needed to replace, price of parts is charge.(Wet damage"even if it waterproof", Drop damage is warranty void)"

You got warranty form sony. (1Year)
OPEN DAMN FLAPS and check there is white indicators. If it's still white it was NO WATER DAMAGE !!!
So take this garbadge to sony and say it's suddenly shut down.
This is it. Do not tell is water damage or something liker this. You woke up and saw your phone is died.
good luck.

So True!!! have you checked the white indicators? I they are all white and they should replace your phone, if they are red-ish then you gotta argue with them and tell them to examine the phone because you didn't do anything wrong.

FiyiK said:
you got 1 year warranty from Sony.
Go to a Sony Store and tell them your phone has died without your own knowledge.
If they ask you something about "did u put the phone in water?" you can say I washed my phone 1 day before with water.. and all the flaps were closed.. (if you think it's damaged by water, open the flaps and check the white indicator.. Every flap contains a white indicator) If there is nothing wrong with that, it's damaged by something else.. So check that first, and after go with "a" story to Sony Store for your 1 year warranty.. And it should be ok
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Click to collapse
sorry for my late response.. i forgot to mention that the white indicator has turned red...
- the micro SD and the micro USB flap are slightly red
- the headphones flap is totally red.
anyway. i bought this ONLINE, not from a sony store, The Store said it has a 3days replacement warranty and a 1 year service warranty.... is the one year service warranty is the Sony Warranty? or is different?

chimrf said:
sorry for my late response.. i forgot to mention that the white indicator has turned red...
- the micro SD and the micro USB flap are slightly red
- the headphones flap is totally red.
anyway. i bought this ONLINE, not from a sony store, The Store said it has a 3days replacement warranty and a 1 year service warranty.... is the one year service warranty is the Sony Warranty? or is different?
Click to expand...
Click to collapse
You should check the law about replacement, in Slovenia we said that "Law on Consumer Protection". We have unofficial 8 days replacement, btu by the law, we are protected for 2 months from the day we bought an article.

droidhd said:
You should check the law about replacement, in Slovenia we said that "Law on Consumer Protection". We have unofficial 8 days replacement, btu by the law, we are protected for 2 months from the day we bought an article.
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here is the link of the Warranty Agreement of the shop where i bought the phone:
http://www.widgetcity.com.ph/warranty-agreement
when i bought the phone it's really in its perfect condition so service warranty will remain but the fact that they said :
*Service warranty only includes :
Free of charge on installation of parts needed to replace, price of parts is charge.(Wet damage"even if it waterproof", Drop damage is warranty void)
it means i have to spend another bucks to repair it but as of now they said that the parts of this model is not yet available in my country.

regardless of the country, the COMPANY of SONY gives a 1 year warranty.
if you are unsure about philipines, send it to someone in a different country like japan or usa and they should send it in for warranty.
it isn't even available in the phils like you said, so why bother.
if the indicators are red, water MUST HAVE gotten to the inside, and this is very bad. maybe the flaps were not really secured tightly but only loosely. nobody knows how water got through 3 different flaps and sony may check the flaps.
if they are closed and no water comes through, then it's pretty obvious, that they were not closed "correctly" / pushed in very hard all the way down.
even if it's that much worth like a ball of gold in the phils, it "may be" your fault that it got damaged.
i don't know how that happened, but the indicators are there for a good reason.
if you had it with you in the pool, maybe water could have gotten from ONE loose flap to the others. but if you only had it get some drops of water on the front and back, that possibility should not be there.
so ask yourself once again how water could have gotten to all the indicators or did you open them with wet fingers to connect cables ?

digitalray said:
regardless of the country, the COMPANY of SONY gives a 1 year warranty.
if you are unsure about philipines, send it to someone in a different country like japan or usa and they should send it in for warranty.
it isn't even available in the phils like you said, so why bother.
if the indicators are red, water MUST HAVE gotten to the inside, and this is very bad. maybe the flaps were not really secured tightly but only loosely. nobody knows how water got through 3 different flaps and sony may check the flaps.
if they are closed and no water comes through, then it's pretty obvious, that they were not closed "correctly" / pushed in very hard all the way down.
even if it's that much worth like a ball of gold in the phils, it "may be" your fault that it got damaged.
i don't know how that happened, but the indicators are there for a good reason.
if you had it with you in the pool, maybe water could have gotten from ONE loose flap to the others. but if you only had it get some drops of water on the front and back, that possibility should not be there.
so ask yourself once again how water could have gotten to all the indicators or did you open them with wet fingers to connect cables ?
Click to expand...
Click to collapse
I am very sure that the flaps (ALL FLAPS) of my XZ are secured tightly. I'm pretty sure too that before i open the flaps after several hour i dried it using a towel and pretty sure that my hands and fingers are dry before i charge it.
can you provide a link where i can message them and investigate my phone? i'm really missing my XZ right now

chimrf said:
I am very sure that the flaps (ALL FLAPS) of my XZ are secured tightly. I'm pretty sure too that before i open the flaps after several hour i dried it using a towel and pretty sure that my hands and fingers are dry before i charge it.
can you provide a link where i can message them and investigate my phone? i'm really missing my XZ right now
Click to expand...
Click to collapse
Hi I'm just wondering on what happened to your XZ? does sony resolve this issue without spending a centavo on the repair? Thank you

hey.. I'm from Philippines too and i have the same problem, but there are some differences. like , i let my friend use my phone to take picture under the pool, so he submerged my phone but not deep, like just 4 inches. then he returned it to me. and i set the timer then gave it to him again and he took picture, by the third time.. i was checking my phone the camera didnt work i exit, then touch the camera icon and it says "camera error", so 1st. i submerged my phone and you didnt
2nd i could still use it, the camera is the only problem. i listened to 3-4 songs then, i stopped and played minion rush. for like 3 runs, after 2hrs, i let my friend play my phone (take note my front and back camera also moistened) then it suddenly just turned off. not shutdown. just off, turned black..
3rd the moist on my main camera is still there
then i perform an inspection. i open each flaps, and there are no traces of water except in the flap cover of my memory card, i was shocked because i also made sure that the flaps are all closed before using it in the pool. i dont know how the water managed to enter the closed flap then i took my memory card out its not that wet but you can see very little water. then i brought immediately to nearest sony (just an FYI. i bought my phone in Sony store in SM Bacoor) then they said they have this white water indicator, if it turned red or pink means a water really entered the device. my indicators (for each flap) is all white (even the flap cover of my memory card) so they cant say what was really the problem, and they said. the moistening of the camera is natural.. then they charged my phone thinking that the battery was just drained but i said no, the battery was 65 when it happened, but after a 1-2 minutes of charge. my phone OPENED !! then i told them i just updated my software. you know the 4.3 jelly bean and they said the update might have something to do with what happened to my phone. so the water isnt only the responsible for my problem
and also my phone glitches while on lockscreen.. after it opened :'( im bringing my phone again in PASIG . SONY at megamall recommended me to take my phone to pasig branch. (i thought in MOA) so if you live nearby these places. you should bring it to PASIG branch. coz they said "only" pasig branch do the fixing thing

Xperia Z Water Damaged

Hello there xda community... I am new to this forum and have just succesfully managed to wreck my Xperia Zs screen.
I have only wanted to clean my phone under the sink (its rated for low jets of water) wiped it dry and then after a few minutes, fractal structures if I may call it, started to creep up all over the screen.
It started slowly from the corners jumping all across the screen in seconds. (very weird)
I have uped some screen shots! This is my second Z i got. My first one, I exchanged it because it had burned pixels on the screen with which I could not live with.
I just dont seem to be lucky with this phone! :/
I had all ports closed and no water was detected by the detectors. I believe the leak came from the power or volume buttons but who knows?
I feel like my trust to Sony is broken.
I have seen others put it under the pool with no probs... but well someone has to be the lucky one! :/
I think am gonna turn back to my old Nokia 3330!
P.S do you think that I stand a chance of exchanging it since no water detection was triggered? Am going to try any way.

kokoscy said:
Hello there xda community... I am new to this forum and have just succesfully managed to wreck my Xperia Zs screen.
I have only wanted to clean my phone under the sink (its rated for low jets of water) wiped it dry and then after a few minutes, fractal structures if I may call it, started to creep up all over the screen.
It started slowly from the corners jumping all across the screen in seconds. (very weird)
I have uped some screen shots! This is my second Z i got. My first one, I exchanged it because it had burned pixels on the screen with which I could not live with.
I just dont seem to be lucky with this phone! :/
I had all ports closed and no water was detected by the detectors. I believe the leak came from the power or volume buttons but who knows?
I feel like my trust to Sony is broken.
I have seen others put it under the pool with no probs... but well someone has to be the lucky one! :/
I think am gonna turn back to my old Nokia 3330!
P.S do you think that I stand a chance of exchanging it since no water detection was triggered? Am going to try any way.
Click to expand...
Click to collapse
sorry to see that man, the best thing you can do is try and explain your reason...you can try to let it dry and exchange it.

Since under flaps there is no red colored markers, I belive you can get replacement. It looks like it was manufacturing defect phone and this should not happen. I was scared to put my second XZ under watter, feeling of flaps was like they were used and not able to close as they should, so I made small test step by step, but now I am sure it works. And yes, as some people use it under water in pools, I don't plan to do that hehe.
Wish you luck with service!

droidhd said:
Since under flaps there is no red colored markers, I belive you can get replacement. It looks like it was manufacturing defect phone and this should not happen. I was scared to put my second XZ under watter, feeling of flaps was like they were used and not able to close as they should, so I made small test step by step, but now I am sure it works. And yes, as some people use it under water in pools, I don't plan to do that hehe.
Wish you luck with service!
Click to expand...
Click to collapse
So sorry to hear that. I hope you can get it replaced.
After playing around with it under the tap and a little bit of water to test the resistance on day 1, I decided to avoid water whenever possible.

gunblazer said:
After playing around with it under the tap and a little bit of water to test the resistance on day 1, I decided to avoid water whenever possible.
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Click to collapse
I'm just sat patiently waiting for mine, and the last thing on my list of things to do when it gets here is stick it under a tap to test it.

XperienceD said:
I'm just sat patiently waiting for mine, and the last thing on my list of things to do when it gets here is stick it under a tap to test it.
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Click to collapse
That's smart. I can say it is quite water proof however, I had a scare because the main speaker took nearly 12 hours to dry before it started working again. (I researched and found out this is normal as water gets in the speaker. So no more
It's nice knowing that during catastrophic accidents and heavy rain this phone will be functional though!

sorry to hear that this has happened.
That is definitely water ingress into the screen. since the front and back are glued into the frame it looks like that's where the failure occurred and water entered that way.
Since the water indicators are still white I would stand your ground until they give you a replacement.

Same scenario, my phone is under going rice treatment. I'm encountering a weird problem, my phone's LED went red and vibrated 3 times and went off. The cycle goes on and on and its about 5 hours since. Any way to resolve it? :crying:
Edit: Unable to get to fast boot, when unplugged the phone stops the cycle.

As said before, if the water ingress tapes are still intact (white) then take the phone for a warranty replacement.
To the OP - If and when you get a replacement, I would suggest not exposing the phone deliberately to water, especially not just to clean it. Get a microfibre cloth, for goodness sake!
Sent from my C6603 using Tapatalk 2

I precisely lock all the flaps and wash my Z from time to time.
No problems whatsoever, the only thing is that the loudspeaker get's stuck with water and you have to wait
for it for some time to come back to normal loudness.

kingvortex said:
As said before, if the water ingress tapes are still intact (white) then take the phone for a warranty replacement.
To the OP - If and when you get a replacement, I would suggest not exposing the phone deliberately to water, especially not just to clean it. Get a microfibre cloth, for goodness sake!
Sent from my C6603 using Tapatalk 2
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Click to collapse
Thanks for the advices! I took it back today and got a replacement. I didnt say anything about the phone getting in contact with water. Infact they didnt even ask. They checked the tapes and looked suprised because to them it looked like something between a crack and a smudge though it didnt have the symptoms of a crack. (probably because of the sharp lines formed on the screen?) I just kept my mouth shut and was waiting for their question about water which never came. Anyway it ended with a happy end and I got my 3rd Xperia Z within 2 weeks! Awesome!!
So the moral of the story is do not get overconfident with water resistant stuff!
After this am thinking that I could have bought the S4 without all the disturbing flaps, since from now on am going to avoid water in every way. I had a quick look at it when I was at the shop...it really does not feel like a 5" screen comparing to the Z, but the screen is just a bit to colorful for my taste.
I am sure we will be seeing more of these water damages as time passes...
Water Resistance on the Z is more of a marketing "trick" than a reliable feature!

Hello, community.
My Xperia Z also got wet (for 1200th time) but this time is different than any previous - seems like water got inside my Xperia...so, I am not able to turn my phone on.
Actually, it was working for 15 minutes and just after shot down.
I used hair dryer...no luck, get reboot signal once and that's it.
An hour ago I bought some rice, placed Xperia into it...so, I will waiting for few days, who knows, maybe It is going to come back to life again
If so - great...If it doesn't - ok, I can live without it

[Q] Does my Xperia Z lost water resistance?

Hello,
I have my Z from its release. I tried its water resistance the first day i recieved it, all was OK. I recorded many videos underwater, in swimming pool, at home, and everything was always ok. Everytime i took it in water, I mindfully closed all the covering caps.
But today, I got a problem. I took my phone with me to water, as whnever I did, and when I was looking at it after "bathing", my camera was fogged - it was wet INSIDE. I tried to check those white indicators under covering caps, and those at USB port and headphone jack were RED. I also noticed tiny droplets of water there. Everything else is however working. No display issues, headphones are playing, USB works too.
I must remark that my phone dropped me on pavement from my pocket about month ago (scratched corners), but its resistance worked until today.
What now? Should I claim it? What do you guys think? I bought Xperia Z mainly for its water resistance. It is very distressing that I can take it in water any more.
Edit: one problem detected - mobile data doesnt work.

Since the indicators are red you have nothing to stand on, they will just say that the flaps were open and you won't be able to prove them wrong.

Dsteppa said:
Since the indicators are red you have nothing to stand on, they will just say that the flaps were open and you won't be able to prove them wrong.
Click to expand...
Click to collapse
I read somewhere that on the repair service they check if the flaps provide the necessary seal against water. If they provide enough seal, and you have the indicators turned red, they blame you for not having closed the flaps correctly, on the other hand, if the flaps show defects and let water through, even when properly closed and with moisture indicators turned red, they still service your device under warranty.

Dsteppa said:
Since the indicators are red you have nothing to stand on, they will just say that the flaps were open and you won't be able to prove them wrong.
Click to expand...
Click to collapse
They were closed. I was always checking them before going in water. Im 100% sure. And yes i can prove it. They can close the flaps and test phone and see if there is water or not.

Dropping the phone may have caused an open gap somewhere and water leaked in.
Nothing you can do, just argue your way in and hope for the best.
If you know you are a clumsy person, you should have gotten a case.
Sent from my C6603 using xda premium

In the pictures the phone has a the back glass lifted, maybe that was the problem. I have the back lifted too , but not that high as yours.

Don't tell them you used it in the swimmingpool, it clearly says in the instruction booklet that you should't.
Swimmingpool water contains acids and chemical products that may destroy the rubber seals over time.

I think I know what happened. Flaps may be ok (I tested to put the phone in water again - there were no water under them, but water still got to a phone - my volume down is damaged now), but the right issue is that back plate is raised a bit around the camera
Type "Sony Xperia Z repair, disassembly manual" on youtube.
As you can see on this video, right under the plate are phone GUTS. The plate can be raised by warming it. Thus it can raise when you play games or a sun is shining on a phone. All Xperia Z owners, check your back plate too if it is OK or raised! I believe this is that water resistance issue..
The fog in camera disappeared during the day and when I removed SIM and put it back, mobile data begun to work. Bad thing is that volume button doesnt work (as I said above). The button itself is ok and its not stucked or pressed, but when I turn phone on, it always starts in safe mode and I cant volume down, I can just volume up (using the button; I can volume down using display), so I think button contacts are fu**ed and phone thinks the buton is pressed. I think only thing I can do now is going to repair service.

I could never imagine submersing my phone in water. not worth the risk.
I treat my XZ as water resistant. I'll text people when im in the bath with wet hands etc.. but never put it in water

eiestsa never
vibecatalin said:
In the pictures the phone has a the back glass lifted, maybe that was the problem. I have the back lifted too , but not that high as yours.
Click to expand...
Click to collapse
Yeah, you are right. I think thats the issue. Did u try to put it in water if it is ok or not?

I've read somewhere of someone using bleach on a cotton bud VERY carefully to whiten the markers.

I had a similar issue, take it to the service center & get it fixed.

VykoJust said:
Yeah, you are right. I think thats the issue. Did u try to put it in water if it is ok or not?
Click to expand...
Click to collapse
No, but I think I will try.

vibecatalin said:
No, but I think I will try.
Click to expand...
Click to collapse
Those flaps are piece of crap. Especially that flap where charger/data cable go. Since we playing with it every day, my guess is that sealing got weaken and that's why water got thru the phone. Gap may be less than tenth of a millimeter ( <0,1 mm) and water can easily come in.

i think it's time again to bash those people who warn others not take their phone into water, as the xperia z is not waterproof, but just water resistant. and that's more likely to protect the phone from accidental drops into water, rather than to go diving/bathing/filming with it in water.
and those warners know what the IP-rating says ("...half an hour"..."submerged 'till half a meter"....)

hebbe said:
i think it's time again to bash those people who warn others not take their phone into water, as the xperia z is not waterproof, but just water resistant. and that's more likely to protect the phone from accidental drops into water, rather than to go diving/bathing/filming with it in water.
and those warners know what the IP-rating says ("...half an hour"..."submerged 'till half a meter"....)
Click to expand...
Click to collapse
If people actually followed that advice, then there would not be multiple threads like this one, where people have destroyed their phone.
What is the point of deliberately putting your expensive phone in danger, IP rating or no IP rating?
Sent from my C6603 using Tapatalk 2

kingvortex said:
If people actually followed that advice, then there would not be multiple threads like this one, where people have destroyed their phone.
What is the point of deliberately putting your expensive phone in danger, IP rating or no IP rating?
Sent from my C6603 using Tapatalk 2
Click to expand...
Click to collapse
gosh, not this discussion again! It does not matter what the point is or if there is a point or not. If the producer communicates that this phone CAN sustain without damage being in water i-don't know-how-deep for i-don't know-how long, then this phone SHOULD do it. The intentions of the users, or whether there is a point or not in taking your phone to the swimming pool, are NOT important. It is IMPORTANT that whatever was promised to the user SHOULD BE VALID.

tudork said:
gosh, not this discussion again! It does not matter what the point is or if there is a point or not. If the producer communicates that this phone CAN sustain without damage being in water i-don't know-how-deep for i-don't know-how long, then this phone SHOULD do it. The intentions of the users, or whether there is a point or not in taking your phone to the swimming pool, are NOT important. It is IMPORTANT that whatever was promised to the user SHOULD BE VALID.
Click to expand...
Click to collapse
Perhaps you have a point, but if you go to a service centre with red water ingress indicators, you will be paying to have your phone repaired as they will say it was caused by user negligence. End of story.
If you do not put your phone into water for no good reason, it will never get water damaged. Why are people using the IP rating to excuse a complete lack of common sense?
Why do people NEED to put their phone into water regularly?
Sent from my C6603 using Tapatalk 2

kingvortex said:
Perhaps you have a point, but if you go to a service centre with red water ingress indicators, you will be paying to have your phone repaired as they will say it was caused by user negligence. End of story.
If you do not put your phone into water for no good reason, it will never get water damaged. Why are people using the IP rating to excuse a complete lack of common sense?
Why do people NEED to put their phone into water regularly?
Sent from my C6603 using Tapatalk 2
Click to expand...
Click to collapse
because they bought the phone with the intention that they can do this with it. They've seen it in official Sony commercials (phone used during rain, phone washed under running water after being splashed with color paint, on exhibitions Sony employees dropped it in aquariums, smashed the phone on the floor repeatedly to demonstrate that the glass won't break). I heard that in some shops they even have the Z in a water tank all the time and only take it out for charging. There was that show in Czech Republic where two models used the phone under the shower and so on.
The phone has an ip57 rating which clearly states that you can submerge it into water for 1m and up to 30 minutes. I also believe that you can leave it there for much longer and it SHOULD be okay, only the depth is important. The deeper you go, the higher is the water pressure and the seals might leak.
Now, cars also have ip ratings for water protection and different levels for the interior of the car and the outside. Inside it might be ip54 (water, mud and splashes when entering the car with wet shoes or boots) and outside it's even ip59 or ip58K which means it's protected against water ingress when used with high pressure water jets (e.g. car wash!).
I'm sure most people would complain, if there brand new car is flooded with water on the inside after they went to car wash. The same is true for this phone!
An ip rating is an ip rating and not like "buhu, it's ip57 but it can only manage 3 drops of water before it breaks!". If that is the case, I could have keept my S2 which also survives a few drops of rain without damage. If Sony can't manage that, they shouldn't have advertised it like that or given an ip54 rating or something lower.
You can't claim your phone has the SECOND HIGHEST protection against water there is and then say: "Stay away from water". It's like: "your car has 6 airbags, but don't expect them to work in a crash" or "your Porsche can go 300 km/h, but don't ever try it"
People put their phone in water because they can and should be able to.
If the XZ can't and should be used in water, I'm sure most people would have bought a non water proof phone instead because it would be the same. I was drawn to this phone because of it's water resistance.
I'm beeing very paranoid and bought a 5€ waterproof bag for my phone which I tested yesterday for 6 hours submerged in the sink. The paper inside stayed perfectly dry. Even though my XZ should be waterproof on its own, I think double protection is always better. The bag seems to be waterproof, and even if by some chance it is not, then my phone won't be damaged, because it's supposed to be waterproof too!
With this double protection, I'm still afraid to take it to the pool, but might do so eventually which I wouldn't have done without the bag.

Yes, you do have a point. At least somewhat anyway.
For a start, the manual tells you to avoid chlorinated water. So no swimming pools. I wonder if this is why the water resistance appears to have failed in this case.
I could point out other things that the manual tells you to avoid, but everyone here has already read it before going swimming with their phone, right?
Sent from my C6603 using Tapatalk 2

water test, I hope not failed

So, after I finally got the charging dock, after 3 weeks of charging the phone through the USB port, I decided to test it in water for the first time. I checked that the flaps were well sealed and put it in water, as it was showing a video. All good so far. After 2 minutes, I took it out and put it on a towel to dry. Still working. After 5 more minutes, I noticed that the USB cover was slowly coming out by itself. I pushed it back more securely, but it was still pushing out by itself. I opened it entirely then covered the port again securely. 15 minutes later, phone still working. I DO HOPE nothing went wrong. I will be back tomorrow with another update. I am not sure why the cover was acting up. I am sure I placed it well before I put the phone in water, I checked like 10 times.

Following morning, phone works well. Last night, I also opened the back cover and dried the drops of water in the area outside the battery protective rubber ring. I guess the phone is alright but I probably won't do the water exercise very often, I was nervous as hell
Sent from my C5503 using xda app-developers app

Thanks for sharing.
I always hesitate to put my XZR to test in water until last night when I was texting my gf when I was having my shower.
Pressure from my shower induced touches but it was expected.
Then I put it into test under water and it works just fine.
Now I'm just wondering how will it perform if I test it in sea for <1meter <10mins since the IP58 stated only for fresh water...

The word around the forums is that it will be fine as long as you clean it in fresh water immediately after so no salt can attach to the materials. But... I don't think I'm going to dip it in sea water. Good luck!
Sent from my C5503 using xda app-developers app

tudork said:
So, after I finally got the charging dock, after 3 weeks of charging the phone through the USB port, I decided to test it in water for the first time. I checked that the flaps were well sealed and put it in water, as it was showing a video. All good so far. After 2 minutes, I took it out and put it on a towel to dry. Still working. After 5 more minutes, I noticed that the USB cover was slowly coming out by itself. I pushed it back more securely, but it was still pushing out by itself. I opened it entirely then covered the port again securely. 15 minutes later, phone still working. I DO HOPE nothing went wrong. I will be back tomorrow with another update. I am not sure why the cover was acting up. I am sure I placed it well before I put the phone in water, I checked like 10 times.
Click to expand...
Click to collapse
Haha if sony r wrote n decide the ZR is ip58 water resistant device u don't need to worry bro
yur device will be ok just check everything is close before u put him into water
Ps.
I have the ZR 3 days already n i really wanna get the charging dock everyday check expansys if it's available.. Where do u get yurs man?
Still here
N!geR -> E!ch0

E!ch0 said:
Haha if sony r wrote n decide the ZR is ip58 water resistant device u don't need to worry bro
yur device will be ok just check everything is close before u put him into water
Ps.
I have the ZR 3 days already n i really wanna get the charging dock everyday check expansys if it's available.. Where do u get yurs man?
Still here
N!geR -> E!ch0
Click to expand...
Click to collapse
my charging dock came with the phone inside the box.

heikis said:
my charging dock came with the phone inside the box.
Click to expand...
Click to collapse
Lucky
Sent from my C5502 using xda app-developers app

Dock from amazon.co.uk, as I am in the UE . but of course I should worry. Just read how many Z users got them damaged by water. There have to be a few defective devices now and then and if you are unlucky, it can be yours fortunately mine seems to be ok.
Sent from my C5503 using xda app-developers app

tudork said:
Dock from amazon.co.uk, as I am in the UE . but of course I should worry. Just read how many Z users got them damaged by water. There have to be a few defective devices now and then and if you are unlucky, it can be yours fortunately mine seems to be ok.
Sent from my C5503 using xda app-developers app
Click to expand...
Click to collapse
if you actually did get a defective device and it gets ruined by water, then nobody will repair it for free.

Exactly. That's why I was so nervous to put it in water. Fortunately mine seemed ok.
Sent from my C5503 using xda app-developers app

Hello,
I also performed a water resistance test by putting the phone under the shower. All the flaps were closed and I was disappointed that water came under the back panel: the NFC port, camera lens and some interstices on the edges were wet. Does that mean the phone is water resistant... even inside ? :silly:
For those who tested it, did you also notice water under the shell ?

hi all...
nice thread BTW , but i have to sya that why we dont make it a thread about testing the whole proofing thing of the XZR (Water/Dust/Drop)
i have question about dropping the phone , is it really shatter proof phone? cause i often drops my phone so i need a phone that has strong screen glass?

Crag Hack said:
hi all...
nice thread BTW , but i have to sya that why we dont make it a thread about testing the whole proofing thing of the XZR (Water/Dust/Drop)
i have question about dropping the phone , is it really shatter proof phone? cause i often drops my phone so i need a phone that has strong screen glass?
Click to expand...
Click to collapse
I think the OP could just rename the thread
I'm don't really want to drop my phone for testing but I think the screen is very resistant. It doesn't bend when we press hard on it because there is no air layer between the glass/touch panel and the screen itself, and all the components seem very close.
The frame of the phone also looks strong so I think the ZR is well cooked for drops. Anyway paying attention is the best way to keep a phone alive

It's normal that water goes in the camera part. The phone is fine unless the water goes in the battery part. You need to dry the water inside the back every time you put it in water.
Sent from my C5503 using xda app-developers app

E!ch0 said:
Haha if sony r wrote n decide the ZR is ip58 water resistant device u don't need to worry bro
yur device will be ok just check everything is close before u put him into water
Ps.
I have the ZR 3 days already n i really wanna get the charging dock everyday check expansys if it's available.. Where do u get yurs man?
Still here
N!geR -> E!ch0
Click to expand...
Click to collapse
there is an laternate dock on ebay for 10 USD, can't post link yet, just enter ebay and search "xperia zr dock" there are several sellers selling them.
i bought one, will probebly arrive in a week or more so i can review it.
and about the anti-shatter film, can anyone elaborate? is it supposed to help defend the glass from shatters? or just keep it from disintigrating once it's been shattered? cos the latter is disaponting.

It's meant to keep the glass from splintering after it shatters. It's pretty tough. Dropped the phone onto concrete from my hand, so about 4 feet. It survived although the frame got a bit of a dent.
Sent from my C5502 using Tapatalk 4

frankly , i don't think that having a removable back cover in a waterproof device is a good idea , this thing will make alot of people (like me) hesitate before buying this phone , my brother has the Xperia Acro S , the phone is really solid build, he use it alot under water , he likes to listen to music while taking a shower ,and he always take the phone to pool trips. i dont think the the owner of XZR will dare to do it that often.
maybe i will have to change my mind about buying this phone, after the Z1 was announced.

Crag Hack said:
frankly , i don't think that having a removable back cover in a waterproof device is a good idea , this thing will make alot of people (like me) hesitate before buying this phone , my brother has the Xperia Acro S , the phone is really solid build, he use it alot under water , he likes to listen to music while taking a shower ,and he always take the phone to pool trips. i dont think the the owner of XZR will dare to do it that often.
maybe i will have to change my mind about buying this phone, after the Z1 was announced.
Click to expand...
Click to collapse
well, you've seen what happend with the xperia Z, it's back is not glued right and water are leaking between the glass and the back into the device for a large number of people, not having a removable back doesn't nessecarly means better.
the ZR removable back actually looks good, this rubber band does a much better job then glue, and for most people who had leakage problem with ZR it was from the flaps and not the back.
now i wonder how can the acro s be more durable, the thing has 5 flaps!! thats 3 more than the ZR, so unless sony really lost thier game producing those flaps it shouldn't be any less better at it.

shteren said:
well, you've seen what happend with the xperia Z, it's back is not glued right and water are leaking between the glass and the back into the device for a large number of people, not having a removable back doesn't nessecarly means better.
the ZR removable back actually looks good, this rubber band does a much better job then glue, and for most people who had leakage problem with ZR it was from the flaps and not the back.
now i wonder how can the acro s be more durable, the thing has 5 flaps!! thats 3 more than the ZR, so unless sony really lost their game producing those flaps it shouldn't be any less better at it.
Click to expand...
Click to collapse
you have a point here , yes the removable back cover dose not mean it will be bad for water proofing , but still it is scary to try it in the water.
to sum the whole water proofing thing , i think that water proofed devices should have very few moving parts , and that is flaps and back cover...
Xperia Z1 and S4 active (that has removable back cover) share this feature of having only one flap , the uncovered -yet proofed- 3.5 jack is a big win. those seems to be better waterproofed devices.

Conned by Service Centre
I have to complain about the loss in faith I have had in this company I once trusted, considered reliable. I own a Sony Television, a PS3, Music System, POS Camera and now a Smartphone, the Xperia ZR. But the business policy and Service to Consumers have changed over the years, and this has caused a great emotional and economic distress to me.
I had bought an XPERIA ZR(C5502) on the 11th of September, 2013. After a month of use, suddenly the screen of the phone would not turn on. Other functions were working perfectly as far as my knowledge goes, (i.e. camera button, volume keys etc). A few days ago, it stopped booting altogether.
On contacting the Sony Service centre he informed me that I have done water damage to my phone, and therefore void my warranty. I repeatedly asked him to open(unscrew) the phone and check for any damages, but he told me that he wont open it, because some litmus paper inside the phone had turned red, indicating water damage. I persistently said that the phone has undergone no water damage, and is not turning on, so to please check for any damage inside and fix it as it was just a month old and was under warranty. I repeatedly told him that I have not brought the phone under water contact in any manner, to which he replied that then it was my fault during purchase, that I didnt check the water indicator strip, thereby asserting that I AS A CONSUMER AM NOT ASSURED A DEFECT FREE PIECE UPON PURCHASE. WHY DIDNT YOU PUT A CLAUSE FOR THE CONSUMER, THAT "PLEASE CHECK THE WATER INDICATOR UPON PURCHASE" ? THAT INDICATOR HAS BEEN RED AS FAR AS I KNOW.
ADDITIONALLY, THIS PHONE IS IDENTIFIED AS "WATERPROOF" BY SONY. But he said I had to pay 80% of the phone's actual cost, to get a replacement, and he will NOT REPAIR IT UNDER WARRANTY. ALSO, HE ADDED, THAT HE WILL ONLY OPEN IT TO INSPECT IF HE GETS A SPECIAL EMAIL FROM SONY INDIA AUTHORITIES, INSTRUCTING HIM TO DO SO.

[Q] white screen damage xperia z

hey, 2 days ago i used my xperia z to took video underwater,,,, after about 5-8 mins underwater...color in my screen fade to white....so i did hard restart.....screen back to normal after 1-2min back fade to white......but every i turn off and turn on again (or restart) it'll be normal but after 1-2min it'll change to fade again, but the touchscreen still works, everything is ok but the problem is the screen back to white again and again.......how to slove this problem? please help me.....

aldidetu said:
hey, 2 days ago i used my xperia z to took video underwater,,,, after about 5-8 mins underwater...color in my screen fade to white....so i did hard restart.....screen back to normal after 1-2min back fade to white......but every i turn off and turn on again (or restart) it'll be normal but after 1-2min it'll change to fade again, but the touchscreen still works, everything is ok but the problem is the screen back to white again and again.......how to slove this problem? please help me.....
Click to expand...
Click to collapse
nothing to do by yourself
if u r sure all ports were closed underwater just take it to official service for replacement.
:good:

Hey OP, I had the same problem after water damage. Just keep using your phone like normal, it'll start turning white/negative less often, and after 3 weeks or so, your phone will be back to normal!

x102x96x said:
nothing to do by yourself
if u r sure all ports were closed underwater just take it to official service for replacement.
:good:
Click to expand...
Click to collapse
abhinav1023 said:
Hey OP, I had the same problem after water damage. Just keep using your phone like normal, it'll start turning white/negative less often, and after 3 weeks or so, your phone will be back to normal!
Click to expand...
Click to collapse
can i charge my phone, i think there is water in my lcd...
thank you for your attention....
i thought i should let put my xperia z to the sony service center....but i think twice to put it in ssc, cause in my country their service is very bad....the customer very difficult to use their guaranty....once again thank you for all your attention

Water damage isn't covered in the warranty, and it's expensive to repair. When my phone got water damaged (happened less than 48 hours after I got it), I put it in a bag of rice with the 2 smaller flaps open for a few days. That didn't help at all, so I decided to leave it in my cupboard with all the flaps open for a day or two. Surprisingly, this took care of all the visible condensation. I charged my phone after this, and there seemed to be no problem. I continued to use the phone like nothing happened, and I kept using it even while the screen was white.
I've had my Xperia Z for almost a month now, and the white screen issue is entirely gone. I also had other problems like condensation in the camera, a malfunctioning proximity sensor, and an external speaker that didn't work. These problems are gone too.
The only signs of damage left on my phone are condensation in the flash and a little silver blob below my screen (no clue what this is, but it doesn't seem to affect the phone).
I'd say leave your phone somewhere airy with ALL of the flaps open for a couple of days, and then try charging it. DO NOT USE A BLOW DRYER OR A VACUUM TO TRY TO REMOVE WATER, AS THIS WILL RESULT IN HEAT/STATIC DAMAGE.
By the way, how many of your water ingress indicators have gone red?

abhinav1023 said:
Water damage isn't covered in the warranty, and it's expensive to repair. When my phone got water damaged (happened less than 48 hours after I got it), I put it in a bag of rice with the 2 smaller flaps open for a few days. That didn't help at all, so I decided to leave it in my cupboard with all the flaps open for a day or two. Surprisingly, this took care of all the visible condensation. I charged my phone after this, and there seemed to be no problem. I continued to use the phone like nothing happened, and I kept using it even while the screen was white.
I've had my Xperia Z for almost a month now, and the white screen issue is entirely gone. I also had other problems like condensation in the camera, a malfunctioning proximity sensor, and an external speaker that didn't work. These problems are gone too.
The only signs of damage left on my phone are condensation in the flash and a little silver blob below my screen (no clue what this is, but it doesn't seem to affect the phone).
I'd say leave your phone somewhere airy with ALL of the flaps open for a couple of days, and then try charging it. DO NOT USE A BLOW DRYER OR A VACUUM TO TRY TO REMOVE WATER, AS THIS WILL RESULT IN HEAT/STATIC DAMAGE.
By the way, how many of your water ingress indicators have gone red?
Click to expand...
Click to collapse
thank you for your attention
there 1 indicator have gone red, at charge port, but i really sure i've closed it before i brought it in to the water...
so if there is technical error when installation the port, are the warranty still valid ?
i just put my xperia in my bedroom and left with the ports opened, i hope the water inside my lcd can evaporate. I've the same problem with you, there are some silver blob below in my screen too, look like water behind the lcd. almost a week i never charge my phone, i'm afraid there will be shorting inside. so can i charge my xperia now ?

I put my iPod touch on the dash of my car for a day. It dried it out. No sign of water damage. It was in my pocket of shorts and my wife washed it in the laundry.
Sent from my C6606 using xda app-developers app

deathknellx said:
I put my iPod touch on the dash of my car for a day. It dried it out. No sign of water damage. It was in my pocket of shorts and my wife washed it in the laundry.
Sent from my C6606 using xda app-developers app
Click to expand...
Click to collapse
Yeah, but your iPod isn't held together by a heat-sensitive adhesive. The Xperia Z is. So that's not exactly the best idea...
aldidetu said:
thank you for your attention
there 1 indicator have gone red, at charge port, but i really sure i've closed it before i brought it in to the water...
so if there is technical error when installation the port, are the warranty still valid ?
i just put my xperia in my bedroom and left with the ports opened, i hope the water inside my lcd can evaporate. I've the same problem with you, there are some silver blob below in my screen too, look like water behind the lcd. almost a week i never charge my phone, i'm afraid there will be shorting inside. so can i charge my xperia now ?
Click to expand...
Click to collapse
Hey, don't mention it
Wow, that's funny. It's the same exact water indicator that's turned red on my phone.
The flaps on your phone could be faulty, and if they are, you are still under warranty. Next to your headphone flap, there is actually a Waterproof Test Hole, which Sony Service Centers use to test if your phone's waterproof capabilities are okay. The test hole can't be seen as there is a piece of plastic that covers it.
The thing is that it's more than likely that your phone will pass the waterproof test, and that your flaps came loose underwater when you were taking the video (pretty sure this is what happened to me as well).
Oh, and I can confirm that the silver blob is not water, but actually some sort of corrosion. It happened to my previous phone as well, and when I took it apart there was no water at in it at all.
Go ahead and charge it, you've got nothing to lose. Your warranty is void, and it's not like your phone will work without charge. Good luck!

abhinav1023 said:
Yeah, but your iPod isn't held together by a heat-sensitive adhesive. The Xperia Z is. So that's not exactly the best idea...
Hey, don't mention it
Wow, that's funny. It's the same exact water indicator that's turned red on my phone.
The flaps on your phone could be faulty, and if they are, you are still under warranty. Next to your headphone flap, there is actually a Waterproof Test Hole, which Sony Service Centers use to test if your phone's waterproof capabilities are okay. The test hole can't be seen as there is a piece of plastic that covers it.
The thing is that it's more than likely that your phone will pass the waterproof test, and that your flaps came loose underwater when you were taking the video (pretty sure this is what happened to me as well).
Oh, and I can confirm that the silver blob is not water, but actually some sort of corrosion. It happened to my previous phone as well, and when I took it apart there was no water at in it at all.
Go ahead and charge it, you've got nothing to lose. Your warranty is void, and it's not like your phone will work without charge. Good luck!
Click to expand...
Click to collapse
i put my xperia z to sony service center yesterday, and They were looking for what ' s wrong with my xperia, and check is the warranty stil valid or not.....
but it'll surely need a long time, about 1 month++.....