hey, 2 days ago i used my xperia z to took video underwater,,,, after about 5-8 mins underwater...color in my screen fade to white....so i did hard restart.....screen back to normal after 1-2min back fade to white......but every i turn off and turn on again (or restart) it'll be normal but after 1-2min it'll change to fade again, but the touchscreen still works, everything is ok but the problem is the screen back to white again and again.......how to slove this problem? please help me.....
aldidetu said:
hey, 2 days ago i used my xperia z to took video underwater,,,, after about 5-8 mins underwater...color in my screen fade to white....so i did hard restart.....screen back to normal after 1-2min back fade to white......but every i turn off and turn on again (or restart) it'll be normal but after 1-2min it'll change to fade again, but the touchscreen still works, everything is ok but the problem is the screen back to white again and again.......how to slove this problem? please help me.....
Click to expand...
Click to collapse
nothing to do by yourself
if u r sure all ports were closed underwater just take it to official service for replacement.
:good:
Hey OP, I had the same problem after water damage. Just keep using your phone like normal, it'll start turning white/negative less often, and after 3 weeks or so, your phone will be back to normal!
x102x96x said:
nothing to do by yourself
if u r sure all ports were closed underwater just take it to official service for replacement.
:good:
Click to expand...
Click to collapse
abhinav1023 said:
Hey OP, I had the same problem after water damage. Just keep using your phone like normal, it'll start turning white/negative less often, and after 3 weeks or so, your phone will be back to normal!
Click to expand...
Click to collapse
can i charge my phone, i think there is water in my lcd...
thank you for your attention....
i thought i should let put my xperia z to the sony service center....but i think twice to put it in ssc, cause in my country their service is very bad....the customer very difficult to use their guaranty....once again thank you for all your attention
Water damage isn't covered in the warranty, and it's expensive to repair. When my phone got water damaged (happened less than 48 hours after I got it), I put it in a bag of rice with the 2 smaller flaps open for a few days. That didn't help at all, so I decided to leave it in my cupboard with all the flaps open for a day or two. Surprisingly, this took care of all the visible condensation. I charged my phone after this, and there seemed to be no problem. I continued to use the phone like nothing happened, and I kept using it even while the screen was white.
I've had my Xperia Z for almost a month now, and the white screen issue is entirely gone. I also had other problems like condensation in the camera, a malfunctioning proximity sensor, and an external speaker that didn't work. These problems are gone too.
The only signs of damage left on my phone are condensation in the flash and a little silver blob below my screen (no clue what this is, but it doesn't seem to affect the phone).
I'd say leave your phone somewhere airy with ALL of the flaps open for a couple of days, and then try charging it. DO NOT USE A BLOW DRYER OR A VACUUM TO TRY TO REMOVE WATER, AS THIS WILL RESULT IN HEAT/STATIC DAMAGE.
By the way, how many of your water ingress indicators have gone red?
abhinav1023 said:
Water damage isn't covered in the warranty, and it's expensive to repair. When my phone got water damaged (happened less than 48 hours after I got it), I put it in a bag of rice with the 2 smaller flaps open for a few days. That didn't help at all, so I decided to leave it in my cupboard with all the flaps open for a day or two. Surprisingly, this took care of all the visible condensation. I charged my phone after this, and there seemed to be no problem. I continued to use the phone like nothing happened, and I kept using it even while the screen was white.
I've had my Xperia Z for almost a month now, and the white screen issue is entirely gone. I also had other problems like condensation in the camera, a malfunctioning proximity sensor, and an external speaker that didn't work. These problems are gone too.
The only signs of damage left on my phone are condensation in the flash and a little silver blob below my screen (no clue what this is, but it doesn't seem to affect the phone).
I'd say leave your phone somewhere airy with ALL of the flaps open for a couple of days, and then try charging it. DO NOT USE A BLOW DRYER OR A VACUUM TO TRY TO REMOVE WATER, AS THIS WILL RESULT IN HEAT/STATIC DAMAGE.
By the way, how many of your water ingress indicators have gone red?
Click to expand...
Click to collapse
thank you for your attention
there 1 indicator have gone red, at charge port, but i really sure i've closed it before i brought it in to the water...
so if there is technical error when installation the port, are the warranty still valid ?
i just put my xperia in my bedroom and left with the ports opened, i hope the water inside my lcd can evaporate. I've the same problem with you, there are some silver blob below in my screen too, look like water behind the lcd. almost a week i never charge my phone, i'm afraid there will be shorting inside. so can i charge my xperia now ?
I put my iPod touch on the dash of my car for a day. It dried it out. No sign of water damage. It was in my pocket of shorts and my wife washed it in the laundry.
Sent from my C6606 using xda app-developers app
deathknellx said:
I put my iPod touch on the dash of my car for a day. It dried it out. No sign of water damage. It was in my pocket of shorts and my wife washed it in the laundry.
Sent from my C6606 using xda app-developers app
Click to expand...
Click to collapse
Yeah, but your iPod isn't held together by a heat-sensitive adhesive. The Xperia Z is. So that's not exactly the best idea...
aldidetu said:
thank you for your attention
there 1 indicator have gone red, at charge port, but i really sure i've closed it before i brought it in to the water...
so if there is technical error when installation the port, are the warranty still valid ?
i just put my xperia in my bedroom and left with the ports opened, i hope the water inside my lcd can evaporate. I've the same problem with you, there are some silver blob below in my screen too, look like water behind the lcd. almost a week i never charge my phone, i'm afraid there will be shorting inside. so can i charge my xperia now ?
Click to expand...
Click to collapse
Hey, don't mention it
Wow, that's funny. It's the same exact water indicator that's turned red on my phone.
The flaps on your phone could be faulty, and if they are, you are still under warranty. Next to your headphone flap, there is actually a Waterproof Test Hole, which Sony Service Centers use to test if your phone's waterproof capabilities are okay. The test hole can't be seen as there is a piece of plastic that covers it.
The thing is that it's more than likely that your phone will pass the waterproof test, and that your flaps came loose underwater when you were taking the video (pretty sure this is what happened to me as well).
Oh, and I can confirm that the silver blob is not water, but actually some sort of corrosion. It happened to my previous phone as well, and when I took it apart there was no water at in it at all.
Go ahead and charge it, you've got nothing to lose. Your warranty is void, and it's not like your phone will work without charge. Good luck!
abhinav1023 said:
Yeah, but your iPod isn't held together by a heat-sensitive adhesive. The Xperia Z is. So that's not exactly the best idea...
Hey, don't mention it
Wow, that's funny. It's the same exact water indicator that's turned red on my phone.
The flaps on your phone could be faulty, and if they are, you are still under warranty. Next to your headphone flap, there is actually a Waterproof Test Hole, which Sony Service Centers use to test if your phone's waterproof capabilities are okay. The test hole can't be seen as there is a piece of plastic that covers it.
The thing is that it's more than likely that your phone will pass the waterproof test, and that your flaps came loose underwater when you were taking the video (pretty sure this is what happened to me as well).
Oh, and I can confirm that the silver blob is not water, but actually some sort of corrosion. It happened to my previous phone as well, and when I took it apart there was no water at in it at all.
Go ahead and charge it, you've got nothing to lose. Your warranty is void, and it's not like your phone will work without charge. Good luck!
Click to expand...
Click to collapse
i put my xperia z to sony service center yesterday, and They were looking for what ' s wrong with my xperia, and check is the warranty stil valid or not.....
but it'll surely need a long time, about 1 month++.....
Related
Hello guys,
I'm new here so please be nice to me plus i apologize if my english is bad and please take your time to read. I REALLY NEED HELP
SO here it is
. i got my xperia z a month ago and updated the firmware version last week. But the problem is not there.
the Big problem is. me and my friends had a vacation and i am very confident to use my phone to use it on water but not totally submerged.... only on the surface of water where we can take some pictures.
I am very sure and 100% sure that I securely close the flaps ALL FLAPS. before taking it to the pool. we manage to use the phone to take pictures and take some video but NO ONE submerged it underwater. we use it like 10 - 15mins only.
After an hour not using it, i checked my phone to see if someone emailed me or sms me. and i found some problems in my phone. i saw the front and back camera including the led flash is moisted. YES moisted INSIDE. and found the screen not hanging, not lagging but glitching so then i turned off my phone because i was too worried it may die when i keep it open. BTW the battery level is somehow 50+% more. then after 4 hours when i saw the moist in both of the camera is gone.. i opened my phone and BOOM the battery level downed to 1% then after less than a minute my phone DIED. i tried to charge it for the first time and after an hour it turned on. and yes turned on directly to the lock screen. i know and as far as i know. when the battery is drained and charged you're not suppose to be on the lock screen in instance. you must be on the charging status where you can see the battery logo charging with the electric sign or the flash sign or whatever.
Then i tried to unlock my screen without a problem and still pretty smooth to use but after an hour or two the battery is still on 1% then i tried to run the camera and it DIED again. yes my Z died again.
We got home. after 4 hours of travel and within the 4 hours i didnt open or charge the phone. after that long hour when i got home. i charged the phone. Tried to charge it in a wall charger and tried it in usb connected to desktop charge but it only shows me a blinking red notification light.
i tried to turn it on but it wont. i tried to hard reset it with power button + volume up but nothing happen
So a while ago i brought my phone to the nearest Sony Service Center. Unluckily the phone is not yet available here in my country (philippines)
they said that the water went through inside and damage the processor, or something like the motherboard or something like the one that makes the phone alive. I ask them if they can fix my phone. they said there is no probability because the phone is not yet available in my country and so as the parts. he said if we try to repair it now it'll cost you like you bought a brand new one. so i was shocked and very sad.
I bought this phone on a Trusted online store but they can't help me. they have a 3days replacement warranty and a 1 year service warranty but as the rules follows. The Warranty is voided if a water proof or water resistance gadget is damaged by water or liquid device. my phone is 1 month old.
I am very depressed because here in the philippines its like gold to buy that phone. I'm a bit depressed about the Sony commercial boosting up my confidence to wet my phone. even if I / we didnt submerged it.
I need help! what do i do? i really love my xperia z and its my first flagship phone.
Take it to the service center and ask them to escalate this to area manager...
Sent from my R800i using Tapatalk
xyz_1232005 said:
Take it to the service center and ask them to escalate this to area manager...
Sent from my R800i using Tapatalk
Click to expand...
Click to collapse
they did send it to area manager, but the manager said the same thing "Xperia Z is not yet available in the philippines and so the parts" but i saw some article and forums that the phone will be available by april.. its this month
Did you tried to dry the phone with hair dryer?And keep the phone on charger for hours.
Sent from my C6602 using xda premium
gm007 said:
Did you tried to dry the phone with hair dryer?And keep the phone on charger for hours.
Sent from my C6602 using xda premium
Click to expand...
Click to collapse
for the past 24 hours upto now. i dried my phone through the heat of sunlight and the use of fan. I'm charging the phone right now but its notification light is different from what i expect. instead of a consistent red light - turned to green when almost full or fully charged... for about 6 hours now its only a blinking red notification light with 3-5 seconds interval.
I think you cannot change it on warranty, take a look at this link (it is from Sony Mobile) where it says ``Do not use your device in the following conditions:`` : http://userguide.sonymobile.com/ref...ter-resistance---For-extended-Guide-only.html
P.S. That IPX7 think means : Temporary Immersion, Protected against the effects of temporary immersion in water. So it is not that fun to play in the swimming pool
damn man...I washing my phone everyday because is getting dirty.
So they declined to repair by warranty ?
vibecatalin said:
I think you cannot change it on warranty, take a look at this link (it is from Sony Mobile) where it says ``Do not use your device in the following conditions:``
P.S. That IPX7 think means : Temporary Immersion, Protected against the effects of temporary immersion in water. So it is not that fun to play in the swimming pool
Click to expand...
Click to collapse
yes i've seen this link before. but the fact that i / we didnt submerge it underwater. the phone itself got wet from splashes of water from the swimming pool which is not too hot or too cold. its in average temperature. after an hour or less. i saw some moisture on the front and rear camera including the led flash light.
so does this mean i have no other choice but to buy a new one? ( but i can't, the phone's price is like gold here in Philippines )
is there no / any other solution?
avetny said:
damn man...I washing my phone everyday because is getting dirty.
So they declined to repair by warranty ?
Click to expand...
Click to collapse
the 3 days replacement warranty is over. the fact that i have this phone for a month now
1 year service warranty is voided as the rule said :
"*Service warranty only includes :
Free of charge on installation of parts needed to replace, price of parts is charge.(Wet damage"even if it waterproof", Drop damage is warranty void)"
You got warranty form sony. (1Year)
OPEN DAMN FLAPS and check there is white indicators. If it's still white it was NO WATER DAMAGE !!!
So take this garbadge to sony and say it's suddenly shut down.
This is it. Do not tell is water damage or something liker this. You woke up and saw your phone is died.
good luck.
So True!!! have you checked the white indicators? I they are all white and they should replace your phone, if they are red-ish then you gotta argue with them and tell them to examine the phone because you didn't do anything wrong.
FiyiK said:
you got 1 year warranty from Sony.
Go to a Sony Store and tell them your phone has died without your own knowledge.
If they ask you something about "did u put the phone in water?" you can say I washed my phone 1 day before with water.. and all the flaps were closed.. (if you think it's damaged by water, open the flaps and check the white indicator.. Every flap contains a white indicator) If there is nothing wrong with that, it's damaged by something else.. So check that first, and after go with "a" story to Sony Store for your 1 year warranty.. And it should be ok
Click to expand...
Click to collapse
sorry for my late response.. i forgot to mention that the white indicator has turned red...
- the micro SD and the micro USB flap are slightly red
- the headphones flap is totally red.
anyway. i bought this ONLINE, not from a sony store, The Store said it has a 3days replacement warranty and a 1 year service warranty.... is the one year service warranty is the Sony Warranty? or is different?
chimrf said:
sorry for my late response.. i forgot to mention that the white indicator has turned red...
- the micro SD and the micro USB flap are slightly red
- the headphones flap is totally red.
anyway. i bought this ONLINE, not from a sony store, The Store said it has a 3days replacement warranty and a 1 year service warranty.... is the one year service warranty is the Sony Warranty? or is different?
Click to expand...
Click to collapse
You should check the law about replacement, in Slovenia we said that "Law on Consumer Protection". We have unofficial 8 days replacement, btu by the law, we are protected for 2 months from the day we bought an article.
droidhd said:
You should check the law about replacement, in Slovenia we said that "Law on Consumer Protection". We have unofficial 8 days replacement, btu by the law, we are protected for 2 months from the day we bought an article.
Click to expand...
Click to collapse
here is the link of the Warranty Agreement of the shop where i bought the phone:
http://www.widgetcity.com.ph/warranty-agreement
when i bought the phone it's really in its perfect condition so service warranty will remain but the fact that they said :
*Service warranty only includes :
Free of charge on installation of parts needed to replace, price of parts is charge.(Wet damage"even if it waterproof", Drop damage is warranty void)
it means i have to spend another bucks to repair it but as of now they said that the parts of this model is not yet available in my country.
regardless of the country, the COMPANY of SONY gives a 1 year warranty.
if you are unsure about philipines, send it to someone in a different country like japan or usa and they should send it in for warranty.
it isn't even available in the phils like you said, so why bother.
if the indicators are red, water MUST HAVE gotten to the inside, and this is very bad. maybe the flaps were not really secured tightly but only loosely. nobody knows how water got through 3 different flaps and sony may check the flaps.
if they are closed and no water comes through, then it's pretty obvious, that they were not closed "correctly" / pushed in very hard all the way down.
even if it's that much worth like a ball of gold in the phils, it "may be" your fault that it got damaged.
i don't know how that happened, but the indicators are there for a good reason.
if you had it with you in the pool, maybe water could have gotten from ONE loose flap to the others. but if you only had it get some drops of water on the front and back, that possibility should not be there.
so ask yourself once again how water could have gotten to all the indicators or did you open them with wet fingers to connect cables ?
digitalray said:
regardless of the country, the COMPANY of SONY gives a 1 year warranty.
if you are unsure about philipines, send it to someone in a different country like japan or usa and they should send it in for warranty.
it isn't even available in the phils like you said, so why bother.
if the indicators are red, water MUST HAVE gotten to the inside, and this is very bad. maybe the flaps were not really secured tightly but only loosely. nobody knows how water got through 3 different flaps and sony may check the flaps.
if they are closed and no water comes through, then it's pretty obvious, that they were not closed "correctly" / pushed in very hard all the way down.
even if it's that much worth like a ball of gold in the phils, it "may be" your fault that it got damaged.
i don't know how that happened, but the indicators are there for a good reason.
if you had it with you in the pool, maybe water could have gotten from ONE loose flap to the others. but if you only had it get some drops of water on the front and back, that possibility should not be there.
so ask yourself once again how water could have gotten to all the indicators or did you open them with wet fingers to connect cables ?
Click to expand...
Click to collapse
I am very sure that the flaps (ALL FLAPS) of my XZ are secured tightly. I'm pretty sure too that before i open the flaps after several hour i dried it using a towel and pretty sure that my hands and fingers are dry before i charge it.
can you provide a link where i can message them and investigate my phone? i'm really missing my XZ right now
chimrf said:
I am very sure that the flaps (ALL FLAPS) of my XZ are secured tightly. I'm pretty sure too that before i open the flaps after several hour i dried it using a towel and pretty sure that my hands and fingers are dry before i charge it.
can you provide a link where i can message them and investigate my phone? i'm really missing my XZ right now
Click to expand...
Click to collapse
Hi I'm just wondering on what happened to your XZ? does sony resolve this issue without spending a centavo on the repair? Thank you
hey.. I'm from Philippines too and i have the same problem, but there are some differences. like , i let my friend use my phone to take picture under the pool, so he submerged my phone but not deep, like just 4 inches. then he returned it to me. and i set the timer then gave it to him again and he took picture, by the third time.. i was checking my phone the camera didnt work i exit, then touch the camera icon and it says "camera error", so 1st. i submerged my phone and you didnt
2nd i could still use it, the camera is the only problem. i listened to 3-4 songs then, i stopped and played minion rush. for like 3 runs, after 2hrs, i let my friend play my phone (take note my front and back camera also moistened) then it suddenly just turned off. not shutdown. just off, turned black..
3rd the moist on my main camera is still there
then i perform an inspection. i open each flaps, and there are no traces of water except in the flap cover of my memory card, i was shocked because i also made sure that the flaps are all closed before using it in the pool. i dont know how the water managed to enter the closed flap then i took my memory card out its not that wet but you can see very little water. then i brought immediately to nearest sony (just an FYI. i bought my phone in Sony store in SM Bacoor) then they said they have this white water indicator, if it turned red or pink means a water really entered the device. my indicators (for each flap) is all white (even the flap cover of my memory card) so they cant say what was really the problem, and they said. the moistening of the camera is natural.. then they charged my phone thinking that the battery was just drained but i said no, the battery was 65 when it happened, but after a 1-2 minutes of charge. my phone OPENED !! then i told them i just updated my software. you know the 4.3 jelly bean and they said the update might have something to do with what happened to my phone. so the water isnt only the responsible for my problem
and also my phone glitches while on lockscreen.. after it opened :'( im bringing my phone again in PASIG . SONY at megamall recommended me to take my phone to pasig branch. (i thought in MOA) so if you live nearby these places. you should bring it to PASIG branch. coz they said "only" pasig branch do the fixing thing
Hello there xda community... I am new to this forum and have just succesfully managed to wreck my Xperia Zs screen.
I have only wanted to clean my phone under the sink (its rated for low jets of water) wiped it dry and then after a few minutes, fractal structures if I may call it, started to creep up all over the screen.
It started slowly from the corners jumping all across the screen in seconds. (very weird)
I have uped some screen shots! This is my second Z i got. My first one, I exchanged it because it had burned pixels on the screen with which I could not live with.
I just dont seem to be lucky with this phone! :/
I had all ports closed and no water was detected by the detectors. I believe the leak came from the power or volume buttons but who knows?
I feel like my trust to Sony is broken.
I have seen others put it under the pool with no probs... but well someone has to be the lucky one! :/
I think am gonna turn back to my old Nokia 3330!
P.S do you think that I stand a chance of exchanging it since no water detection was triggered? Am going to try any way.
kokoscy said:
Hello there xda community... I am new to this forum and have just succesfully managed to wreck my Xperia Zs screen.
I have only wanted to clean my phone under the sink (its rated for low jets of water) wiped it dry and then after a few minutes, fractal structures if I may call it, started to creep up all over the screen.
It started slowly from the corners jumping all across the screen in seconds. (very weird)
I have uped some screen shots! This is my second Z i got. My first one, I exchanged it because it had burned pixels on the screen with which I could not live with.
I just dont seem to be lucky with this phone! :/
I had all ports closed and no water was detected by the detectors. I believe the leak came from the power or volume buttons but who knows?
I feel like my trust to Sony is broken.
I have seen others put it under the pool with no probs... but well someone has to be the lucky one! :/
I think am gonna turn back to my old Nokia 3330!
P.S do you think that I stand a chance of exchanging it since no water detection was triggered? Am going to try any way.
Click to expand...
Click to collapse
sorry to see that man, the best thing you can do is try and explain your reason...you can try to let it dry and exchange it.
Since under flaps there is no red colored markers, I belive you can get replacement. It looks like it was manufacturing defect phone and this should not happen. I was scared to put my second XZ under watter, feeling of flaps was like they were used and not able to close as they should, so I made small test step by step, but now I am sure it works. And yes, as some people use it under water in pools, I don't plan to do that hehe.
Wish you luck with service!
droidhd said:
Since under flaps there is no red colored markers, I belive you can get replacement. It looks like it was manufacturing defect phone and this should not happen. I was scared to put my second XZ under watter, feeling of flaps was like they were used and not able to close as they should, so I made small test step by step, but now I am sure it works. And yes, as some people use it under water in pools, I don't plan to do that hehe.
Wish you luck with service!
Click to expand...
Click to collapse
So sorry to hear that. I hope you can get it replaced.
After playing around with it under the tap and a little bit of water to test the resistance on day 1, I decided to avoid water whenever possible.
gunblazer said:
After playing around with it under the tap and a little bit of water to test the resistance on day 1, I decided to avoid water whenever possible.
Click to expand...
Click to collapse
I'm just sat patiently waiting for mine, and the last thing on my list of things to do when it gets here is stick it under a tap to test it.
XperienceD said:
I'm just sat patiently waiting for mine, and the last thing on my list of things to do when it gets here is stick it under a tap to test it.
Click to expand...
Click to collapse
That's smart. I can say it is quite water proof however, I had a scare because the main speaker took nearly 12 hours to dry before it started working again. (I researched and found out this is normal as water gets in the speaker. So no more
It's nice knowing that during catastrophic accidents and heavy rain this phone will be functional though!
sorry to hear that this has happened.
That is definitely water ingress into the screen. since the front and back are glued into the frame it looks like that's where the failure occurred and water entered that way.
Since the water indicators are still white I would stand your ground until they give you a replacement.
Same scenario, my phone is under going rice treatment. I'm encountering a weird problem, my phone's LED went red and vibrated 3 times and went off. The cycle goes on and on and its about 5 hours since. Any way to resolve it? :crying:
Edit: Unable to get to fast boot, when unplugged the phone stops the cycle.
As said before, if the water ingress tapes are still intact (white) then take the phone for a warranty replacement.
To the OP - If and when you get a replacement, I would suggest not exposing the phone deliberately to water, especially not just to clean it. Get a microfibre cloth, for goodness sake!
Sent from my C6603 using Tapatalk 2
I precisely lock all the flaps and wash my Z from time to time.
No problems whatsoever, the only thing is that the loudspeaker get's stuck with water and you have to wait
for it for some time to come back to normal loudness.
kingvortex said:
As said before, if the water ingress tapes are still intact (white) then take the phone for a warranty replacement.
To the OP - If and when you get a replacement, I would suggest not exposing the phone deliberately to water, especially not just to clean it. Get a microfibre cloth, for goodness sake!
Sent from my C6603 using Tapatalk 2
Click to expand...
Click to collapse
Thanks for the advices! I took it back today and got a replacement. I didnt say anything about the phone getting in contact with water. Infact they didnt even ask. They checked the tapes and looked suprised because to them it looked like something between a crack and a smudge though it didnt have the symptoms of a crack. (probably because of the sharp lines formed on the screen?) I just kept my mouth shut and was waiting for their question about water which never came. Anyway it ended with a happy end and I got my 3rd Xperia Z within 2 weeks! Awesome!!
So the moral of the story is do not get overconfident with water resistant stuff!
After this am thinking that I could have bought the S4 without all the disturbing flaps, since from now on am going to avoid water in every way. I had a quick look at it when I was at the shop...it really does not feel like a 5" screen comparing to the Z, but the screen is just a bit to colorful for my taste.
I am sure we will be seeing more of these water damages as time passes...
Water Resistance on the Z is more of a marketing "trick" than a reliable feature!
Hello, community.
My Xperia Z also got wet (for 1200th time) but this time is different than any previous - seems like water got inside my Xperia...so, I am not able to turn my phone on.
Actually, it was working for 15 minutes and just after shot down.
I used hair dryer...no luck, get reboot signal once and that's it.
An hour ago I bought some rice, placed Xperia into it...so, I will waiting for few days, who knows, maybe It is going to come back to life again
If so - great...If it doesn't - ok, I can live without it
I had submerged my xperia z in a swimming pool to record some video before i realized that it was a big mistake, i had noticed that water had got inside the device firstly when the screen was rapidly flickering then went extremely dim (had to reflect it off sun to be able to barely see it) then i could see it through the camera holes in back and front and speakers where very very low...
When i put it in charge an hour later the device gave a vibrations and then 3 vibrations following which meant that there'd been a hardware failure. Then a week later (today) the device somehow had revived itself because it was giving a blinking red light which meant the battery was flat, so then i put it in charge gave a vibration a solid red light came on which meant it was woriking, BUT everything apart from the screen had turned itself on. What should i do now, put in the sun, leave it in charge, hairdry it, rice, put it in isopropyl alcohol send it of to sony for repair???
avi312singh said:
I had submerged my xperia z in a swimming pool to record some video before i realized that it was a big mistake, i had noticed that water had got inside the device firstly when the screen was rapidly flickering then went extremely dim (had to reflect it off sun to be able to barely see it) then i could see it through the camera holes in back and front and speakers where very very low...
When i put it in charge an hour later the device gave a vibrations and then 3 vibrations following which meant that there'd been a hardware failure. Then a week later (today) the device somehow had revived itself because it was giving a blinking red light which meant the battery was flat, so then i put it in charge gave a vibration a solid red light came on which meant it was woriking, BUT everything apart from the screen had turned itself on. What should i do now, put in the sun, leave it in charge, hairdry it, rice, put it in isopropyl alcohol send it of to sony for repair???
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Click to collapse
put it in cup of rice for night to confirm that no water inside (open all covers)
then charge it till battery full then wake it.
good luck.
Leave it in a bag of rice for several days, at least a week then try it again.
If the water has come in thru a fawlty backside it should be repaired under warranty.
At least here in Sweden the service place pressure test it for leaks and can se if it has a defect such as a faulty backside.
wolf0491 said:
They do that over there? I don't even know if the service center in US would do that for me. Mainly because my model is c6603. But anytime I talk to someone they say any water damage cannot be fixed and they won't fix it.
Sent from my C6603 using xda app-developers app
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Freely translated from Telecare Service in Sweden who is a Sony certified repair shop. This came from a Swedish forum where a member asked about water exposure due to faulty back plate.
”We don't refuse water damage Xperia Z because they should be waterproof. We do a water test (pressure test) and then we send that information to Sony who decides if the fault is the customer or the manufacturer.
If your back plate is loose that is a warranty repair. And if the phone has been exposed to water because of that, we send that information to Sony.”
avi312singh said:
I had submerged my xperia z in a swimming pool to record some video before i realized that it was a big mistake, i had noticed that water had got inside the device firstly when the screen was rapidly flickering then went extremely dim (had to reflect it off sun to be able to barely see it) then i could see it through the camera holes in back and front and speakers where very very low...
When i put it in charge an hour later the device gave a vibrations and then 3 vibrations following which meant that there'd been a hardware failure. Then a week later (today) the device somehow had revived itself because it was giving a blinking red light which meant the battery was flat, so then i put it in charge gave a vibration a solid red light came on which meant it was woriking, BUT everything apart from the screen had turned itself on. What should i do now, put in the sun, leave it in charge, hairdry it, rice, put it in isopropyl alcohol send it of to sony for repair???
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Click to collapse
DUDE !! Never switch on or charge a water damaged phone
I did the same thing with the earlier smartphone i had put it to charge and it fried the motherboard :crying:
Hope u didn't do that too.
And always google or post before taking steps not after.
venky716 said:
DUDE !! Never switch on or charge a water damaged phone
I did the same thing with the earlier smartphone i had put it to charge and it fried the motherboard :crying:
Hope u didn't do that too.
And always google or post before taking steps not after.
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Click to collapse
Oh dear,
its just that everything i charge it battery goes down really quickly, i think the mobo is just about working the red light is flickering and really dark the screen isnt working
Although ino that touch screen is working because i can feel vibration when i touch bottom of home screen and sound is working, so i dont know i really dont want to send it to sony because theyll know its been water damaged which isnt covered by warranty and it will involve in hefty repair bill.
A company called buzzbox are offering to do it for £30 (GBP) IF SUCCESSFUL AND £20 if not, but they said that most are successful, really dont know...
avi312singh said:
Oh dear,
its just that everything i charge it battery goes down really quickly, i think the mobo is just about working the red light is flickering and really dark the screen isnt working
Although ino that touch screen is working because i can feel vibration when i touch bottom of home screen and sound is working, so i dont know i really dont want to send it to sony because theyll know its been water damaged which isnt covered by warranty and it will involve in hefty repair bill.
A company called buzzbox are offering to do it for £30 (GBP) IF SUCCESSFUL AND £20 if not, but they said that most are successful, really dont know...
Click to expand...
Click to collapse
Give it a shot if it works out then great.
I doubt Sony would repair it, but still atleast go to Sony service and confirm it.
If they decline then give it to buzzbox.
unrooting with no screen
ok ive decided to send it off to sony for repair but i need to get it under warranty again before sending it and i can only do this by unrooting the device, but i have no screen. Does anybody have any idea how i can unroot a device with on screen, all the tutorials ive seen require a screen
Rooting your device didn't cause the problem you have. So rooted or not rooted, it shouldn't matter.
Sent from my Xperia Z
Took my phone on holiday - well, my phone that the girlfriend uses - to Egypt!
On the 4th day we decided we wanted some under water video and pictures in the 120cm deep swimming pool (non chlorinated water). So the girlfriend checked the ports were all closed on her phone, then asked me to confirm they were closed - so I rubbed and pushed my fingers along each side to confirm closure
Took lots of great photographs with the phone only being submerged for around 15 seconds at a time, a few videos including submerging and just above water footage, again with submersion lasting no longer than 15 seconds at a time.
But during the course of the afternoon when taking photographs I noticed that the camera app was looking quite "foggy" - turned the phone over and the lens had condensation inside it!!!
Not happy whatsoever!
All afternoon the phone was turning on and off the power button thought it was being pressed, the camera took photos quicker than you can imagine as the camera button thought it was being pressed - so when we returned to the room, I put the phone in a bag with some of the free tea bags so that they could absorb any internal moisture (yes I opened the flaps whilst it was in this bag ... but not before this)
The phone now works other than the camera button, the motion sensor and the water damage indicators are all red
I'm extremely annoyed!!
The phone was fine all morning and should last for 30 minutes under water! I do actually have some footage which I will be uploading shortly, which shows the camera is fine going under water, then when it resurfaces the videographer is then splashed by someone which then creates the internal fogging, then the camera is then resubmerged and then resurfaced - splashed again and then the fogging disappears (we didn't know of this at the time - only during playback!)
I will upload this footage shortly
My arguement is that if the flaps were accidentally left open (which they were 100% CLOSED during use!!), then the camera would have fogged when underwater, not just when flashed - does this sound correct?
Keep an eye out for footage- Iwon't post the entire video as it's a private- not rude- video
SO TO SUM IT UP, THE FLAPS WERE CLOSED ALL DAY BEFORE I STARTED FILMING UNTIL I OPENED THEM TO DRY IT OUT AROUND 3 HOURS AFTER THE EVENT
Did you open the flaps while the phone was dry or else?
Sent from my C6903 using Tapatalk
ArashMiniStar said:
Did you open the flaps while the phone was dry or else?
Sent from my C6903 using Tapatalk
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Click to collapse
I opened the flaps around 3 hours after using the phone in the water
ArashMiniStar said:
Did you open the flaps while the phone was dry or else?
Sent from my C6903 using Tapatalk
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Click to collapse
Here is the evidence (a clip of the video) that shows the phone suddenly becoming water damaged, even though the phone was fine under water
Sound has been removed
http://www.youtube.com/watch?v=01-VfQgTlRQ&edit=vd
Just taking my photos off my camera and I can see that I took a photograph of my girlfriend who was using the phone at the time. She was facing the phone at me whilst I was taking the photograph and I can see in my photo that the flaps were closed. This was 10 minutes prior to the video that I've uploaded above - so yes, my flaps were closed!!
wezzel98765 said:
Here is the evidence (a clip of the video) that shows the phone suddenly becoming water damaged, even though the phone was fine under water
Sound has been removed
http://www.youtube.com/watch?v=01-VfQgTlRQ&edit=vd
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Click to collapse
Just by the way, the "fogging" you see in the footage is most likely a drop of water on the lens, as it clears suddenly when splashed again.
I have an expensive water proof watch which had the battery replaced by a professional watch smith, but they had somehow messed up screwing the backing plate on and water got inside and it fogged up.. but only later that day! took it back and they fixed the watch for free but I was peeved
My point is that your z1 was not water tight, most likely a result of a factory defect and they cannot turn you away because what has happened to you is unacceptable
Sorry for the bump to this post, but i'm facing the exact same problem and seems like here are few.
I want to know, if you can indicates me, where the liquid indicators are on the Z1. I can't find them.
All inside the flaps is or white or grey, nothin red, but i want to be sure in oorder to take my phone under warranty.
Thank you.
You got 6 month breakage and water damage warranty, go and replace without cough..
Sent from my C6902 using xda app-developers app
Mandeep148 said:
You got 6 month breakage and water damage warranty, go and replace without cough..
Sent from my C6902 using xda app-developers app
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I hope. I bought this phone as a second hand deal. Everything was fine and indeed the phone is working fine. It was a 1 or 2 hours thing. Nevertheless, last night I got the fog in camera lens. I opened the flaps and took apart the SIMCARD and the SD the whole night. There is not fog now.
Ill take it today to the carrier to see if I cab get a new one because I really don't trust on repaired one.. If the warranty stills. But thats why I wanted to know where the indicator is locat3d, in order to demonstrate that the flaps where closed all the time and avoid tricks to invalidate the warranty.
Enviado desde mi C6906 mediante Tapatalk
CM17X said:
I hope. I bought this phone as a second hand deal. Everything was fine and indeed the phone is working fine. It was a 1 or 2 hours thing. Nevertheless, last night I got the fog in camera lens. I opened the flaps and took apart the SIMCARD and the SD the whole night. There is not fog now.
Ill take it today to the carrier to see if I cab get a new one because I really don't trust on repaired one.. If the warranty stills. But thats why I wanted to know where the indicator is locat3d, in order to demonstrate that the flaps where closed all the time and avoid tricks to invalidate the warranty.
Enviado desde mi C6906 mediante Tapatalk
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i understand you, but you can believe sony service IMO and also they will not repair they will replace, whatever happened with your phone, if even your phone damaged due to flap opened, its really dont matters, DEVICE IS Under 6 month warranty of Water and Glass Damage,
Just go and show them.
Mandeep148 said:
i understand you, but you can believe sony service IMO and also they will not repair they will replace, whatever happened with your phone, if even your phone damaged due to flap opened, its really dont matters, DEVICE IS Under 6 month warranty of Water and Glass Damage,
Just go and show them.
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Sorry for bother you, but can you please point me to that information (Link, PDF, Web, etc)? I'm kinda negtaive speaking about warranties and stuff, especially here in my country. Mobile carriers gonna try to PUSH you into the water with the flaps open just to make sure they win and not validate your warranty. I don' trust them at all. I'm thinking about elaborate a letter to the tech support with a copy to the Agency of Comsummer in here, attaching the warranty that you've mentioned, that way i'll make sure that they will not try to cheat me.
This mornin i took the phone to the shop and the tech was looking it for the indicators, he said everything was fine because others brough their owns and they were red, mine doesn't, but, the phone have to be send to the capital City where the whole warranty procces is done. I don't want a repaired phone, i want a new one, so i have to play all my cards for that. I can't find the warranty you say, so i really aprecciate your help.
CM17X said:
I don't want a repaired phone, i want a new one, so i have to play all my cards for that.
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Click to collapse
Good luck with this. Mine was bricked after 2 months and 2 days having the phone and all the authorised repair place did was replace the motherboard, I'm thinking there would be plenty of parts around now to do almost any repair. Unless the screen is also dead somehow..
CM17X said:
Sorry for bother you, but can you please point me to that information (Link, PDF, Web, etc)? I'm kinda negtaive speaking about warranties and stuff, especially here in my country. Mobile carriers gonna try to PUSH you into the water with the flaps open just to make sure they win and not validate your warranty. I don' trust them at all. I'm thinking about elaborate a letter to the tech support with a copy to the Agency of Comsummer in here, attaching the warranty that you've mentioned, that way i'll make sure that they will not try to cheat me.
This mornin i took the phone to the shop and the tech was looking it for the indicators, he said everything was fine because others brough their owns and they were red, mine doesn't, but, the phone have to be send to the capital City where the whole warranty procces is done. I don't want a repaired phone, i want a new one, so i have to play all my cards for that. I can't find the warranty you say, so i really aprecciate your help.
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Click to collapse
Are you maybe from Croatia?
Same behavior you could find here, in Croatia - they will do anything but replace your device...
Sent from my C6903 using Tapatalk
This is what the repair centres will do. After writing a letter to Sony, in a very short summary to their reply;
They will check the colour strips inside the phone, if red, will do a pressure test. If liquid has entered the phone during this test they will repair/replace, because the cause of the water damage was manufacturing or repair defect.
If no liquid has entered during this test, no warranty because you must not have closed the flaps correctly.
funky0308 said:
Are you maybe from Croatia?
Same behavior you could find here, in Croatia - they will do anything but replace your device...
Sent from my C6903 using Tapatalk
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Click to collapse
No, i'm from Colombia. It's sad that you pay a lot for this and then you got a shipwreck.
danw_oz said:
This is what the repair centres will do. After writing a letter to Sony, in a very short summary to their reply;
They will check the colour strips inside the phone, if red, will do a pressure test. If liquid has entered the phone during this test they will repair/replace, because the cause of the water damage was manufacturing or repair defect.
If no liquid has entered during this test, no warranty because you must not have closed the flaps correctly.
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Click to collapse
I always can wrote letters to the consummer deffense in here. The tech in the shop saw this under the flaps and he said that indeed, the indicators wasn't red, so it could be a build failure or another thing except user error. anyway, it's gone right now. Let's see how it ends.
Just send it back.. Mine had the same issues and went back and returned to me without any issues.
Sent from my C6903 using Tapatalk
I am having the same problem right now. When I bought the phone I used it underwater a couple times and nothing wrong. Today I spilled water on it accidentally and went to wipe it with a towel. I looked at it flaps closed everything fine. 10 min later it said sim card removed and tried to restart but now it's just rebooting on it's own. All 3 indicators are red and I can't turn it off. I don't understand how could water get in to all the ports via a splash... my phone is currently in rice and I hope for the love of god that it'll be fine....
Strange scenario happened to me with my Z1 compact. I was taking video and pictures in Big Flowing river thinking that my phone is 100% waterproof then after taking pictures then I started taking video my friend was recording video then suddenly I threw a ball in which we were playing with it went and hit my phone and phone got slipped from my friends hand and it got drowned in water then immediately I went inside water and grabbed my phone which was drowning... Best part is all this was recorded in that video later I saw my phone my camera was covered with water moisture. So I was worried then I put my phone in rice then the water moisture was gone. I will try to upload my video in some time.
Hi all, since few days ago, I played around and bring my z3c to the pool, took some underwater photos and video, after that, part of the screen is not responsive anymore (about 1cm from the top of status bar) so I can't use the status bar or use the screen in that part, is there any possibility that my phone was broken ? should I go to the sony centre any get it fix or keep praying and waiting ?
You seem to have narrowed down what the issue was... this is why, even if it's water proof I never go diving with my phone... It's known for this to happen far too commonly.
The best thing you can do is throw it in a bag of rice and leave it but... it sounds like the damage is done. Sony most likely wont replace it because water getting inside is the cause of the user, not the phone.
Kind of sounds like a small amount of it went into the headphone port.
Open up the USB flap and check the white tag in there, if its color has changed water went in from that part. Since only the top doesn't work, sounds like just a few droplets went in.
Bag of rice it for sometime (few days to a week) and if the issue persists, Sony will charge you a fee to fix that unless they're really nice to you.
Info
b_boy_9x said:
Hi all, since few days ago, I played around and bring my z3c to the pool, took some underwater photos and video, after that, part of the screen is not responsive anymore (about 1cm from the top of status bar) so I can't use the status bar or use the screen in that part, is there any possibility that my phone was broken ? should I go to the sony centre any get it fix or keep praying and waiting ?
Click to expand...
Click to collapse
is thr anything u did and not mention it here?
for example try to dry it or little bit pressure or sudden drop?
:good:
Actually, I just realized the problem after coming back home, guess I'll wait few more days then come to the sony centre to get it fixed
now I'm living in a camp so can't find a rice bag or something similar also.
Calvat said:
You seem to have narrowed down what the issue was... this is why, even if it's water proof I never go diving with my phone... It's known for this to happen far too commonly.
The best thing you can do is throw it in a bag of rice and leave it but... it sounds like the damage is done. Sony most likely wont replace it because water getting inside is the cause of the user, not the phone.
Kind of sounds like a small amount of it went into the headphone port.
Open up the USB flap and check the white tag in there, if its color has changed water went in from that part. Since only the top doesn't work, sounds like just a few droplets went in.
Bag of rice it for sometime (few days to a week) and if the issue persists, Sony will charge you a fee to fix that unless they're really nice to you.
Click to expand...
Click to collapse
btw, you said about the white tag in the usb flap but I couldn't found it, can you post some pic ? I want to check first if the water got inside my phone or not ? at first I thought it just normal after sinking the phone in water like my Z1 but now it became like this (
b_boy_9x said:
btw, you said about the white tag in the usb flap but I couldn't found it, can you post some pic ? I want to check first if the water got inside my phone or not ? at first I thought it just normal after sinking the phone in water like my Z1 but now it became like this (
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Wrong side sorry, it's not the USB flap. It's the one under it, near the bottom of the phone. The Sim card flap.
Calvat said:
Wrong side sorry, it's not the USB flap. It's the one under it, near the bottom of the phone. The Sim card flap.
Click to expand...
Click to collapse
I've checked, nothing strange.
btw, the non-responsive part is at the top side so that's why we couldn't see anything wrong with this flap.
Calvat said:
You seem to have narrowed down what the issue was... this is why, even if it's water proof I never go diving with my phone... It's known for this to happen far too commonly.
The best thing you can do is throw it in a bag of rice and leave it but... it sounds like the damage is done. Sony most likely wont replace it because water getting inside is the cause of the user, not the phone.
Kind of sounds like a small amount of it went into the headphone port.
Open up the USB flap and check the white tag in there, if its color has changed water went in from that part. Since only the top doesn't work, sounds like just a few droplets went in.
Bag of rice it for sometime (few days to a week) and if the issue persists, Sony will charge you a fee to fix that unless they're really nice to you.
Click to expand...
Click to collapse
update : phone was fixed, change the screen without any fee, I think they don't know if it is because of water or not (unless I tell them, lol)