[Q] Water Damage - need help pls - Xperia Z Q&A, Help & Troubleshooting

I had submerged my xperia z in a swimming pool to record some video before i realized that it was a big mistake, i had noticed that water had got inside the device firstly when the screen was rapidly flickering then went extremely dim (had to reflect it off sun to be able to barely see it) then i could see it through the camera holes in back and front and speakers where very very low...
When i put it in charge an hour later the device gave a vibrations and then 3 vibrations following which meant that there'd been a hardware failure. Then a week later (today) the device somehow had revived itself because it was giving a blinking red light which meant the battery was flat, so then i put it in charge gave a vibration a solid red light came on which meant it was woriking, BUT everything apart from the screen had turned itself on. What should i do now, put in the sun, leave it in charge, hairdry it, rice, put it in isopropyl alcohol send it of to sony for repair???

avi312singh said:
I had submerged my xperia z in a swimming pool to record some video before i realized that it was a big mistake, i had noticed that water had got inside the device firstly when the screen was rapidly flickering then went extremely dim (had to reflect it off sun to be able to barely see it) then i could see it through the camera holes in back and front and speakers where very very low...
When i put it in charge an hour later the device gave a vibrations and then 3 vibrations following which meant that there'd been a hardware failure. Then a week later (today) the device somehow had revived itself because it was giving a blinking red light which meant the battery was flat, so then i put it in charge gave a vibration a solid red light came on which meant it was woriking, BUT everything apart from the screen had turned itself on. What should i do now, put in the sun, leave it in charge, hairdry it, rice, put it in isopropyl alcohol send it of to sony for repair???
Click to expand...
Click to collapse
put it in cup of rice for night to confirm that no water inside (open all covers)
then charge it till battery full then wake it.
good luck.

Leave it in a bag of rice for several days, at least a week then try it again.
If the water has come in thru a fawlty backside it should be repaired under warranty.
At least here in Sweden the service place pressure test it for leaks and can se if it has a defect such as a faulty backside.

wolf0491 said:
They do that over there? I don't even know if the service center in US would do that for me. Mainly because my model is c6603. But anytime I talk to someone they say any water damage cannot be fixed and they won't fix it.
Sent from my C6603 using xda app-developers app
Click to expand...
Click to collapse
Freely translated from Telecare Service in Sweden who is a Sony certified repair shop. This came from a Swedish forum where a member asked about water exposure due to faulty back plate.
”We don't refuse water damage Xperia Z because they should be waterproof. We do a water test (pressure test) and then we send that information to Sony who decides if the fault is the customer or the manufacturer.
If your back plate is loose that is a warranty repair. And if the phone has been exposed to water because of that, we send that information to Sony.”

avi312singh said:
I had submerged my xperia z in a swimming pool to record some video before i realized that it was a big mistake, i had noticed that water had got inside the device firstly when the screen was rapidly flickering then went extremely dim (had to reflect it off sun to be able to barely see it) then i could see it through the camera holes in back and front and speakers where very very low...
When i put it in charge an hour later the device gave a vibrations and then 3 vibrations following which meant that there'd been a hardware failure. Then a week later (today) the device somehow had revived itself because it was giving a blinking red light which meant the battery was flat, so then i put it in charge gave a vibration a solid red light came on which meant it was woriking, BUT everything apart from the screen had turned itself on. What should i do now, put in the sun, leave it in charge, hairdry it, rice, put it in isopropyl alcohol send it of to sony for repair???
Click to expand...
Click to collapse
DUDE !! Never switch on or charge a water damaged phone
I did the same thing with the earlier smartphone i had put it to charge and it fried the motherboard :crying:
Hope u didn't do that too.
And always google or post before taking steps not after.

venky716 said:
DUDE !! Never switch on or charge a water damaged phone
I did the same thing with the earlier smartphone i had put it to charge and it fried the motherboard :crying:
Hope u didn't do that too.
And always google or post before taking steps not after.
Click to expand...
Click to collapse
Oh dear,
its just that everything i charge it battery goes down really quickly, i think the mobo is just about working the red light is flickering and really dark the screen isnt working
Although ino that touch screen is working because i can feel vibration when i touch bottom of home screen and sound is working, so i dont know i really dont want to send it to sony because theyll know its been water damaged which isnt covered by warranty and it will involve in hefty repair bill.
A company called buzzbox are offering to do it for £30 (GBP) IF SUCCESSFUL AND £20 if not, but they said that most are successful, really dont know...

avi312singh said:
Oh dear,
its just that everything i charge it battery goes down really quickly, i think the mobo is just about working the red light is flickering and really dark the screen isnt working
Although ino that touch screen is working because i can feel vibration when i touch bottom of home screen and sound is working, so i dont know i really dont want to send it to sony because theyll know its been water damaged which isnt covered by warranty and it will involve in hefty repair bill.
A company called buzzbox are offering to do it for £30 (GBP) IF SUCCESSFUL AND £20 if not, but they said that most are successful, really dont know...
Click to expand...
Click to collapse
Give it a shot if it works out then great.
I doubt Sony would repair it, but still atleast go to Sony service and confirm it.
If they decline then give it to buzzbox.

unrooting with no screen
ok ive decided to send it off to sony for repair but i need to get it under warranty again before sending it and i can only do this by unrooting the device, but i have no screen. Does anybody have any idea how i can unroot a device with on screen, all the tutorials ive seen require a screen

Rooting your device didn't cause the problem you have. So rooted or not rooted, it shouldn't matter.
Sent from my Xperia Z

Related

[Q] Xperia Z totally DEAD!!

Hello guys,
I'm new here so please be nice to me plus i apologize if my english is bad and please take your time to read. I REALLY NEED HELP
SO here it is
. i got my xperia z a month ago and updated the firmware version last week. But the problem is not there.
the Big problem is. me and my friends had a vacation and i am very confident to use my phone to use it on water but not totally submerged.... only on the surface of water where we can take some pictures.
I am very sure and 100% sure that I securely close the flaps ALL FLAPS. before taking it to the pool. we manage to use the phone to take pictures and take some video but NO ONE submerged it underwater. we use it like 10 - 15mins only.
After an hour not using it, i checked my phone to see if someone emailed me or sms me. and i found some problems in my phone. i saw the front and back camera including the led flash is moisted. YES moisted INSIDE. and found the screen not hanging, not lagging but glitching so then i turned off my phone because i was too worried it may die when i keep it open. BTW the battery level is somehow 50+% more. then after 4 hours when i saw the moist in both of the camera is gone.. i opened my phone and BOOM the battery level downed to 1% then after less than a minute my phone DIED. i tried to charge it for the first time and after an hour it turned on. and yes turned on directly to the lock screen. i know and as far as i know. when the battery is drained and charged you're not suppose to be on the lock screen in instance. you must be on the charging status where you can see the battery logo charging with the electric sign or the flash sign or whatever.
Then i tried to unlock my screen without a problem and still pretty smooth to use but after an hour or two the battery is still on 1% then i tried to run the camera and it DIED again. yes my Z died again.
We got home. after 4 hours of travel and within the 4 hours i didnt open or charge the phone. after that long hour when i got home. i charged the phone. Tried to charge it in a wall charger and tried it in usb connected to desktop charge but it only shows me a blinking red notification light.
i tried to turn it on but it wont. i tried to hard reset it with power button + volume up but nothing happen
So a while ago i brought my phone to the nearest Sony Service Center. Unluckily the phone is not yet available here in my country (philippines)
they said that the water went through inside and damage the processor, or something like the motherboard or something like the one that makes the phone alive. I ask them if they can fix my phone. they said there is no probability because the phone is not yet available in my country and so as the parts. he said if we try to repair it now it'll cost you like you bought a brand new one. so i was shocked and very sad.
I bought this phone on a Trusted online store but they can't help me. they have a 3days replacement warranty and a 1 year service warranty but as the rules follows. The Warranty is voided if a water proof or water resistance gadget is damaged by water or liquid device. my phone is 1 month old.
I am very depressed because here in the philippines its like gold to buy that phone. I'm a bit depressed about the Sony commercial boosting up my confidence to wet my phone. even if I / we didnt submerged it.
I need help! what do i do? i really love my xperia z and its my first flagship phone.
Take it to the service center and ask them to escalate this to area manager...
Sent from my R800i using Tapatalk
xyz_1232005 said:
Take it to the service center and ask them to escalate this to area manager...
Sent from my R800i using Tapatalk
Click to expand...
Click to collapse
they did send it to area manager, but the manager said the same thing "Xperia Z is not yet available in the philippines and so the parts" but i saw some article and forums that the phone will be available by april.. its this month
Did you tried to dry the phone with hair dryer?And keep the phone on charger for hours.
Sent from my C6602 using xda premium
gm007 said:
Did you tried to dry the phone with hair dryer?And keep the phone on charger for hours.
Sent from my C6602 using xda premium
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Click to collapse
for the past 24 hours upto now. i dried my phone through the heat of sunlight and the use of fan. I'm charging the phone right now but its notification light is different from what i expect. instead of a consistent red light - turned to green when almost full or fully charged... for about 6 hours now its only a blinking red notification light with 3-5 seconds interval.
I think you cannot change it on warranty, take a look at this link (it is from Sony Mobile) where it says ``Do not use your device in the following conditions:`` : http://userguide.sonymobile.com/ref...ter-resistance---For-extended-Guide-only.html
P.S. That IPX7 think means : Temporary Immersion, Protected against the effects of temporary immersion in water. So it is not that fun to play in the swimming pool
damn man...I washing my phone everyday because is getting dirty.
So they declined to repair by warranty ?
vibecatalin said:
I think you cannot change it on warranty, take a look at this link (it is from Sony Mobile) where it says ``Do not use your device in the following conditions:``
P.S. That IPX7 think means : Temporary Immersion, Protected against the effects of temporary immersion in water. So it is not that fun to play in the swimming pool
Click to expand...
Click to collapse
yes i've seen this link before. but the fact that i / we didnt submerge it underwater. the phone itself got wet from splashes of water from the swimming pool which is not too hot or too cold. its in average temperature. after an hour or less. i saw some moisture on the front and rear camera including the led flash light.
so does this mean i have no other choice but to buy a new one? ( but i can't, the phone's price is like gold here in Philippines )
is there no / any other solution?
avetny said:
damn man...I washing my phone everyday because is getting dirty.
So they declined to repair by warranty ?
Click to expand...
Click to collapse
the 3 days replacement warranty is over. the fact that i have this phone for a month now
1 year service warranty is voided as the rule said :
"*Service warranty only includes :
Free of charge on installation of parts needed to replace, price of parts is charge.(Wet damage"even if it waterproof", Drop damage is warranty void)"
You got warranty form sony. (1Year)
OPEN DAMN FLAPS and check there is white indicators. If it's still white it was NO WATER DAMAGE !!!
So take this garbadge to sony and say it's suddenly shut down.
This is it. Do not tell is water damage or something liker this. You woke up and saw your phone is died.
good luck.
So True!!! have you checked the white indicators? I they are all white and they should replace your phone, if they are red-ish then you gotta argue with them and tell them to examine the phone because you didn't do anything wrong.
FiyiK said:
you got 1 year warranty from Sony.
Go to a Sony Store and tell them your phone has died without your own knowledge.
If they ask you something about "did u put the phone in water?" you can say I washed my phone 1 day before with water.. and all the flaps were closed.. (if you think it's damaged by water, open the flaps and check the white indicator.. Every flap contains a white indicator) If there is nothing wrong with that, it's damaged by something else.. So check that first, and after go with "a" story to Sony Store for your 1 year warranty.. And it should be ok
Click to expand...
Click to collapse
sorry for my late response.. i forgot to mention that the white indicator has turned red...
- the micro SD and the micro USB flap are slightly red
- the headphones flap is totally red.
anyway. i bought this ONLINE, not from a sony store, The Store said it has a 3days replacement warranty and a 1 year service warranty.... is the one year service warranty is the Sony Warranty? or is different?
chimrf said:
sorry for my late response.. i forgot to mention that the white indicator has turned red...
- the micro SD and the micro USB flap are slightly red
- the headphones flap is totally red.
anyway. i bought this ONLINE, not from a sony store, The Store said it has a 3days replacement warranty and a 1 year service warranty.... is the one year service warranty is the Sony Warranty? or is different?
Click to expand...
Click to collapse
You should check the law about replacement, in Slovenia we said that "Law on Consumer Protection". We have unofficial 8 days replacement, btu by the law, we are protected for 2 months from the day we bought an article.
droidhd said:
You should check the law about replacement, in Slovenia we said that "Law on Consumer Protection". We have unofficial 8 days replacement, btu by the law, we are protected for 2 months from the day we bought an article.
Click to expand...
Click to collapse
here is the link of the Warranty Agreement of the shop where i bought the phone:
http://www.widgetcity.com.ph/warranty-agreement
when i bought the phone it's really in its perfect condition so service warranty will remain but the fact that they said :
*Service warranty only includes :
Free of charge on installation of parts needed to replace, price of parts is charge.(Wet damage"even if it waterproof", Drop damage is warranty void)
it means i have to spend another bucks to repair it but as of now they said that the parts of this model is not yet available in my country.
regardless of the country, the COMPANY of SONY gives a 1 year warranty.
if you are unsure about philipines, send it to someone in a different country like japan or usa and they should send it in for warranty.
it isn't even available in the phils like you said, so why bother.
if the indicators are red, water MUST HAVE gotten to the inside, and this is very bad. maybe the flaps were not really secured tightly but only loosely. nobody knows how water got through 3 different flaps and sony may check the flaps.
if they are closed and no water comes through, then it's pretty obvious, that they were not closed "correctly" / pushed in very hard all the way down.
even if it's that much worth like a ball of gold in the phils, it "may be" your fault that it got damaged.
i don't know how that happened, but the indicators are there for a good reason.
if you had it with you in the pool, maybe water could have gotten from ONE loose flap to the others. but if you only had it get some drops of water on the front and back, that possibility should not be there.
so ask yourself once again how water could have gotten to all the indicators or did you open them with wet fingers to connect cables ?
digitalray said:
regardless of the country, the COMPANY of SONY gives a 1 year warranty.
if you are unsure about philipines, send it to someone in a different country like japan or usa and they should send it in for warranty.
it isn't even available in the phils like you said, so why bother.
if the indicators are red, water MUST HAVE gotten to the inside, and this is very bad. maybe the flaps were not really secured tightly but only loosely. nobody knows how water got through 3 different flaps and sony may check the flaps.
if they are closed and no water comes through, then it's pretty obvious, that they were not closed "correctly" / pushed in very hard all the way down.
even if it's that much worth like a ball of gold in the phils, it "may be" your fault that it got damaged.
i don't know how that happened, but the indicators are there for a good reason.
if you had it with you in the pool, maybe water could have gotten from ONE loose flap to the others. but if you only had it get some drops of water on the front and back, that possibility should not be there.
so ask yourself once again how water could have gotten to all the indicators or did you open them with wet fingers to connect cables ?
Click to expand...
Click to collapse
I am very sure that the flaps (ALL FLAPS) of my XZ are secured tightly. I'm pretty sure too that before i open the flaps after several hour i dried it using a towel and pretty sure that my hands and fingers are dry before i charge it.
can you provide a link where i can message them and investigate my phone? i'm really missing my XZ right now
chimrf said:
I am very sure that the flaps (ALL FLAPS) of my XZ are secured tightly. I'm pretty sure too that before i open the flaps after several hour i dried it using a towel and pretty sure that my hands and fingers are dry before i charge it.
can you provide a link where i can message them and investigate my phone? i'm really missing my XZ right now
Click to expand...
Click to collapse
Hi I'm just wondering on what happened to your XZ? does sony resolve this issue without spending a centavo on the repair? Thank you
hey.. I'm from Philippines too and i have the same problem, but there are some differences. like , i let my friend use my phone to take picture under the pool, so he submerged my phone but not deep, like just 4 inches. then he returned it to me. and i set the timer then gave it to him again and he took picture, by the third time.. i was checking my phone the camera didnt work i exit, then touch the camera icon and it says "camera error", so 1st. i submerged my phone and you didnt
2nd i could still use it, the camera is the only problem. i listened to 3-4 songs then, i stopped and played minion rush. for like 3 runs, after 2hrs, i let my friend play my phone (take note my front and back camera also moistened) then it suddenly just turned off. not shutdown. just off, turned black..
3rd the moist on my main camera is still there
then i perform an inspection. i open each flaps, and there are no traces of water except in the flap cover of my memory card, i was shocked because i also made sure that the flaps are all closed before using it in the pool. i dont know how the water managed to enter the closed flap then i took my memory card out its not that wet but you can see very little water. then i brought immediately to nearest sony (just an FYI. i bought my phone in Sony store in SM Bacoor) then they said they have this white water indicator, if it turned red or pink means a water really entered the device. my indicators (for each flap) is all white (even the flap cover of my memory card) so they cant say what was really the problem, and they said. the moistening of the camera is natural.. then they charged my phone thinking that the battery was just drained but i said no, the battery was 65 when it happened, but after a 1-2 minutes of charge. my phone OPENED !! then i told them i just updated my software. you know the 4.3 jelly bean and they said the update might have something to do with what happened to my phone. so the water isnt only the responsible for my problem
and also my phone glitches while on lockscreen.. after it opened :'( im bringing my phone again in PASIG . SONY at megamall recommended me to take my phone to pasig branch. (i thought in MOA) so if you live nearby these places. you should bring it to PASIG branch. coz they said "only" pasig branch do the fixing thing

HELP! Xperia Z Now has a black screen!

So hello,
I am at vacation, Had my xperia Z, was trying to test the water resistance of the phone, so i decided, ( i never did something with water and my phone before, because i was worried something would happen) to make a video when jumping into the swimming pool,
so i did.
after that, ( about 3 hours later) my screen starts to flicker. after that, the brightness goes down.
still flickering.
I decided to do a CPU stability test, just to check.
CPU came at 50.3 degrees (!!!) ( WTF!), then i turned it off, because i thought this was a little too hot.
After that, i was sleeping, next day it was still the same, still flickering and low brightness, but everything was working. I turned it off again,
Yesterday i turned it on, and saw nothing on-screen anymore, although i do know that the phone still works, because of this:
If i hold volume up + power button for 10 seconds, it still vibrates,
if i hold volume down and power button, it makes a screenshot ( i hear that sound)
and when i press on the screen, i hear that touch sounds.
-----
Can someone help me?
Do i have to repair it in a repair center? How much will it cost me? or is this in warranty ( i think no)
Also additional info:
Phone = Rooted
I had an custom ROM ( Honami )
I had all covers closed
I did NOT go one meter deep, i jumped in the pool and held my arm high, so it was almost not under water
it was NOT for 30 seconds/30minutes, just jump and done
Thanx!
The act of jumping in the water probably caused water to be forced into your phone.
It's highly likely corrosion and/or shorting of components has occurred as you continued to use the phone after water got in.
You can try leaving the device turned off in a bag of rice for a week or so, to see if that removes the moisture.
IMO, though, permanent damage has occurred and you will need to take it for repair.
Your warranty is probably void.
Sent from my C6603 using Tapatalk 4
Might be that u did not close the port properly, is the indicator turns colour? If thats not the Case then try reflash stock Rom, and if that does not solve the problem, try checking for possibility of water in ur device.. It might come through the back panel.
ILoveXperia said:
Might be that u did not close the port properly, is the indicator turns colour? If thats not the Case then try reflash stock Rom, and if that does not solve the problem, try checking for possibility of water in ur device.. It might come through the back panel.
Click to expand...
Click to collapse
What indicator? The LED indicator? That gives several colours, when i turn it on it is pink, and when it is on, it is either green flashing sometimes, or blue flashing sometimes
and how to check for water in my device? ( besides letting it in a sack of rice for a week, because then i already know that wont work)
And if i let it repair, what will it cost? Since everything is working, except the screen
And i dont know how this works, but i saw some news sites that posted 2 days ago that the Xperia Z ultra has exact the same problem as i describe now, could it be thatsome xperia Z models also face the exact same problem?
He means the "water indicator". If you open the headphone or usb port flap, you'll see square white stuff in the corner. That's the indicator. If it is no longer white (it becomes red when water breach occurred), you have to take your phone into repair, and your warranty is already lost so you will be charged for the repair fee.
Sent from my C6602 using xda app-developers app
fakhreza said:
He means the "water indicator". If you open the headphone or usb port flap, you'll see square white stuff in the corner. That's the indicator. If it is no longer white (it becomes red when water breach occurred), you have to take your phone into repair, and your warranty is already lost so you will be charged for the repair fee.
Sent from my C6602 using xda app-developers app
Click to expand...
Click to collapse
Have to say, my screen is not completely blank, i could see on the lock screen the time, it was very dark however, but i still see something
also: cannot look now if it is pink, i think its pink, because i already saw that,
and if you mean warranty is already void because of root, i can relock my bootloader and flash to stock fairly easy ( have done it already couple of times, so, can do.)
and still, the big question, what do you expect me to payfor the repair?
and shall i bring it to sony? or to T-Mobile? or to another random third party repair shop in my city? ( last option is most affordable i think, but not the most secure, so what do you guys advise?)
If the indicator is red, your warranty is void.
Gesendet von meinem Xperia ZL
Tlcoman said:
Have to say, my screen is not completely blank, i could see on the lock screen the time, it was very dark however, but i still see something
also: cannot look now if it is pink, i think its pink, because i already saw that,
and if you mean warranty is already void because of root, i can relock my bootloader and flash to stock fairly easy ( have done it already couple of times, so, can do.)
and still, the big question, what do you expect me to payfor the repair?
and shall i bring it to sony? or to T-Mobile? or to another random third party repair shop in my city? ( last option is most affordable i think, but not the most secure, so what do you guys advise?)
Click to expand...
Click to collapse
If the screen is very dark and you still can see whatever it displays, probably the LED IC (IC that controls the LED illumination) is broken, because the LCD is still working, but without any illumination. To bring it to sony is the best I guess.
Well, your warranty is void because the indicator is red (or pink-ish, not white anymore) because of water breach. Not because you unlocked your bootloader.
Sent from my C6602 using xda app-developers app
fakhreza said:
If the screen is very dark and you still can see whatever it displays, probably the LED IC (IC that controls the LED illumination) is broken, because the LCD is still working, but without any illumination. To bring it to sony is the best I guess.
Well, your warranty is void because the indicator is red (or pink-ish, not white anymore) because of water breach. Not because you unlocked your bootloader.
Sent from my C6602 using xda app-developers app
Click to expand...
Click to collapse
Still can see whatever it displays, this, i can't.
I could only see the Time in white, very dark, but this way i know it is not completely broken, does this mean the same?
seems like sony does not repair phones with water inside at all..., not even outside the warranty
What a service..
Tlcoman said:
seems like sony does not repair phones with water inside at all..., not even outside the warranty
What a service..
Click to expand...
Click to collapse
That would be because repairing the average water damaged phone would cost more than replacing it when you factor in that probably every component has suffered damage, labour costs etc.
Sent from my C6603 using Tapatalk 4
kingvortex said:
That would be because repairing the average water damaged phone would cost more than replacing it when you factor in that probably every component has suffered damage, labour costs etc.
Sent from my C6603 using Tapatalk 4
Click to expand...
Click to collapse
So instead of helping SOME people, they choose to help no one, because it COULD be that everything is damaged?
Not everyone has Water damage everywhere
Yes, that's correct. Basic common sense would suggest it's cheaper to supply a new unit at cost price than to mess around paying someone to diagnose the fault and replace the whole internals of the phone in most cases of water damage. That's if the phone is even still under warranty, which probably isn't the case in 99% of water damage cases, which are normally caused by user error or negligence.
As for saying that not everyone would need most of the components replacing; you have no idea what is damaged inside your phone. It could be the case that the entire motherboard needs replacing.
Sent from my C6603 using Tapatalk 4
Hi... Im having the same exact issue, have u figured out how to fix this????
ladyash718 said:
Hi... Im having the same exact issue, have u figured out how to fix this????
Click to expand...
Click to collapse
Water damage? Send the phone to be repaired.
Sent from my C6603 using Tapatalk
-Dude, you JUMPED into the water. The extra pressure caused by the jump plus the extra depth you dive in (larger than the one of one meter-written in phone's specs) caused extra pressure, therefore water leaked into your phone. Haven't you read the specs? Up to one meter depth, why did you think they informed you with that?
- check under your flaps (headphones, charger, etc), there is a tiny white strap. If that spot is still white, it means the water got into your phone not through the flaps, so you can claim a faulty device by proving that your flaps were closed the time water got in (this also means not to tell them that you actually jumped into the water with your phone). If your stripes are red, it means that water got into.the phone through your.flaps, therefore you can kiss goodbye your warranty. Next time you get a waterpfroof device read carefully its specifications.
Cheapest way to fix phone in that condition is to buy another one. Original front housing for xperia z is too expencive (touchscreen and lcd r glued together), and probably ur motherboard is damaged as well. As a official Sony servicer I recommend u to buy new phone. And main reason why Sony doestn't service phones damaged with liquid is the one that kingvortex said.
And jumping into the water isn't such a good idea at all man. :\
Sent from my C6603 using xda app-developers app
Dim display trying to light up
Hello,
I've got the same problem. I was jumping with my Xperia Z into the pool and doing random idiotic ideas. Now is the phone functioning properly without any problems. But still there is one problem. My display is extremely dark. I can see on it only in the night. But when I'am playing with the phone more than 5 minutes the display is trying to light up. I set the brightness on maximum. Only 2 times it was on maximum for aproximetly 4 seconds but the phone is still trying to light up to the maximum. What can i do now? Thanks
Navratilec said:
Hello,
I've got the same problem. I was jumping with my Xperia Z into the pool and doing random idiotic ideas. Now is the phone functioning properly without any problems. But still there is one problem. My display is extremely dark. I can see on it only in the night. But when I'am playing with the phone more than 5 minutes the display is trying to light up. I set the brightness on maximum. Only 2 times it was on maximum for aproximetly 4 seconds but the phone is still trying to light up to the maximum. What can i do now? Thanks
Click to expand...
Click to collapse
Haven't you read the previous posts? Check if the indicators are red, if they are there's nothing you can do. If they aren't you could give it to sony to repair, but don't tell them what you did....

[Q] white screen damage xperia z

hey, 2 days ago i used my xperia z to took video underwater,,,, after about 5-8 mins underwater...color in my screen fade to white....so i did hard restart.....screen back to normal after 1-2min back fade to white......but every i turn off and turn on again (or restart) it'll be normal but after 1-2min it'll change to fade again, but the touchscreen still works, everything is ok but the problem is the screen back to white again and again.......how to slove this problem? please help me.....
aldidetu said:
hey, 2 days ago i used my xperia z to took video underwater,,,, after about 5-8 mins underwater...color in my screen fade to white....so i did hard restart.....screen back to normal after 1-2min back fade to white......but every i turn off and turn on again (or restart) it'll be normal but after 1-2min it'll change to fade again, but the touchscreen still works, everything is ok but the problem is the screen back to white again and again.......how to slove this problem? please help me.....
Click to expand...
Click to collapse
nothing to do by yourself
if u r sure all ports were closed underwater just take it to official service for replacement.
:good:
Hey OP, I had the same problem after water damage. Just keep using your phone like normal, it'll start turning white/negative less often, and after 3 weeks or so, your phone will be back to normal!
x102x96x said:
nothing to do by yourself
if u r sure all ports were closed underwater just take it to official service for replacement.
:good:
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Click to collapse
abhinav1023 said:
Hey OP, I had the same problem after water damage. Just keep using your phone like normal, it'll start turning white/negative less often, and after 3 weeks or so, your phone will be back to normal!
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Click to collapse
can i charge my phone, i think there is water in my lcd...
thank you for your attention....
i thought i should let put my xperia z to the sony service center....but i think twice to put it in ssc, cause in my country their service is very bad....the customer very difficult to use their guaranty....once again thank you for all your attention
Water damage isn't covered in the warranty, and it's expensive to repair. When my phone got water damaged (happened less than 48 hours after I got it), I put it in a bag of rice with the 2 smaller flaps open for a few days. That didn't help at all, so I decided to leave it in my cupboard with all the flaps open for a day or two. Surprisingly, this took care of all the visible condensation. I charged my phone after this, and there seemed to be no problem. I continued to use the phone like nothing happened, and I kept using it even while the screen was white.
I've had my Xperia Z for almost a month now, and the white screen issue is entirely gone. I also had other problems like condensation in the camera, a malfunctioning proximity sensor, and an external speaker that didn't work. These problems are gone too.
The only signs of damage left on my phone are condensation in the flash and a little silver blob below my screen (no clue what this is, but it doesn't seem to affect the phone).
I'd say leave your phone somewhere airy with ALL of the flaps open for a couple of days, and then try charging it. DO NOT USE A BLOW DRYER OR A VACUUM TO TRY TO REMOVE WATER, AS THIS WILL RESULT IN HEAT/STATIC DAMAGE.
By the way, how many of your water ingress indicators have gone red?
abhinav1023 said:
Water damage isn't covered in the warranty, and it's expensive to repair. When my phone got water damaged (happened less than 48 hours after I got it), I put it in a bag of rice with the 2 smaller flaps open for a few days. That didn't help at all, so I decided to leave it in my cupboard with all the flaps open for a day or two. Surprisingly, this took care of all the visible condensation. I charged my phone after this, and there seemed to be no problem. I continued to use the phone like nothing happened, and I kept using it even while the screen was white.
I've had my Xperia Z for almost a month now, and the white screen issue is entirely gone. I also had other problems like condensation in the camera, a malfunctioning proximity sensor, and an external speaker that didn't work. These problems are gone too.
The only signs of damage left on my phone are condensation in the flash and a little silver blob below my screen (no clue what this is, but it doesn't seem to affect the phone).
I'd say leave your phone somewhere airy with ALL of the flaps open for a couple of days, and then try charging it. DO NOT USE A BLOW DRYER OR A VACUUM TO TRY TO REMOVE WATER, AS THIS WILL RESULT IN HEAT/STATIC DAMAGE.
By the way, how many of your water ingress indicators have gone red?
Click to expand...
Click to collapse
thank you for your attention
there 1 indicator have gone red, at charge port, but i really sure i've closed it before i brought it in to the water...
so if there is technical error when installation the port, are the warranty still valid ?
i just put my xperia in my bedroom and left with the ports opened, i hope the water inside my lcd can evaporate. I've the same problem with you, there are some silver blob below in my screen too, look like water behind the lcd. almost a week i never charge my phone, i'm afraid there will be shorting inside. so can i charge my xperia now ?
I put my iPod touch on the dash of my car for a day. It dried it out. No sign of water damage. It was in my pocket of shorts and my wife washed it in the laundry.
Sent from my C6606 using xda app-developers app
deathknellx said:
I put my iPod touch on the dash of my car for a day. It dried it out. No sign of water damage. It was in my pocket of shorts and my wife washed it in the laundry.
Sent from my C6606 using xda app-developers app
Click to expand...
Click to collapse
Yeah, but your iPod isn't held together by a heat-sensitive adhesive. The Xperia Z is. So that's not exactly the best idea...
aldidetu said:
thank you for your attention
there 1 indicator have gone red, at charge port, but i really sure i've closed it before i brought it in to the water...
so if there is technical error when installation the port, are the warranty still valid ?
i just put my xperia in my bedroom and left with the ports opened, i hope the water inside my lcd can evaporate. I've the same problem with you, there are some silver blob below in my screen too, look like water behind the lcd. almost a week i never charge my phone, i'm afraid there will be shorting inside. so can i charge my xperia now ?
Click to expand...
Click to collapse
Hey, don't mention it
Wow, that's funny. It's the same exact water indicator that's turned red on my phone.
The flaps on your phone could be faulty, and if they are, you are still under warranty. Next to your headphone flap, there is actually a Waterproof Test Hole, which Sony Service Centers use to test if your phone's waterproof capabilities are okay. The test hole can't be seen as there is a piece of plastic that covers it.
The thing is that it's more than likely that your phone will pass the waterproof test, and that your flaps came loose underwater when you were taking the video (pretty sure this is what happened to me as well).
Oh, and I can confirm that the silver blob is not water, but actually some sort of corrosion. It happened to my previous phone as well, and when I took it apart there was no water at in it at all.
Go ahead and charge it, you've got nothing to lose. Your warranty is void, and it's not like your phone will work without charge. Good luck!
abhinav1023 said:
Yeah, but your iPod isn't held together by a heat-sensitive adhesive. The Xperia Z is. So that's not exactly the best idea...
Hey, don't mention it
Wow, that's funny. It's the same exact water indicator that's turned red on my phone.
The flaps on your phone could be faulty, and if they are, you are still under warranty. Next to your headphone flap, there is actually a Waterproof Test Hole, which Sony Service Centers use to test if your phone's waterproof capabilities are okay. The test hole can't be seen as there is a piece of plastic that covers it.
The thing is that it's more than likely that your phone will pass the waterproof test, and that your flaps came loose underwater when you were taking the video (pretty sure this is what happened to me as well).
Oh, and I can confirm that the silver blob is not water, but actually some sort of corrosion. It happened to my previous phone as well, and when I took it apart there was no water at in it at all.
Go ahead and charge it, you've got nothing to lose. Your warranty is void, and it's not like your phone will work without charge. Good luck!
Click to expand...
Click to collapse
i put my xperia z to sony service center yesterday, and They were looking for what ' s wrong with my xperia, and check is the warranty stil valid or not.....
but it'll surely need a long time, about 1 month++.....

[Q] Does anyone got back the Z1 after water damage?

so i was taking a bath today and i putted my z1 in water.i checked all the flaps 2X times and they was closed.so i wanted to see the underwater photos quality.when i putted the phone in water i tried to take pictures but the touchscreen was ot working underwater so i setted the selftimer and putted it back in water.(10-15cm deep) .while the countdown was going on i noticed tht bubbles are coming on from my EARSpeaker.I remevoed the phone from the water then a notification came up that my sim card was removed and the phone rebooted.after the rebbot the screen was acting weird,blinking and showing weird colors so i turned my phone off.I opened all the flaps and removed my sim and sdcard and after 5 minutes i tried to restart it.it vibrated but the screen was black.i turned it off again and i putted it on rice .my question is did anyone got his z1 back to life after same situation and how its possible that the water entered on my earspeaker?
Yes i have
i got it back but it cost me 150$ and i had to replace the screen too
Well my friend I havent heard such a situation before but
1. For gods shake Sony doesnt recommend bathing the device , there may be an accident
2. Try exposing the phone in the sun for some hours so the water evaporates
3. DONT TRY POWERING ON THE PHONE again until some hours have passed after leaving it out in the sun
4. You should understand that , actually , NO PHONE is waterPROOF , they are just highly water resistant , that means that
there is always a chance of water entering the phone .
5. Try powering on after you get it back from the sun . If the screen doesnt turn on , try heating it more for some minutes
IF there is no sign of life in the phone then it is probably dead :crying: :crying:
Hope your phone turns on again , GOOD LUCK :highfive: :highfive:
HovaKurd said:
i got it back but it cost me 150$ and i had to replace the screen too
Click to expand...
Click to collapse
what you needed to replace?motherboard? or just the screen?
I ve got it back after al couple of days in a botle of rice.
juanpirulo said:
I ve got it back after al couple of days in a botle of rice.
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Click to collapse
Thanks for reply ,i putted mine in rice about 16hours ago.What was your phone status? does it booted? mine its doing nothing.just red led blinking if i connect it to PC
Anonymuszymus said:
Thanks for reply ,i putted mine in rice about 16hours ago.What was your phone status? does it booted? mine its doing nothing.just red led blinking if i connect it to PC
Click to expand...
Click to collapse
mine was in same status, the motherboard was fixed and the screen was replaced, but u really shouldn't put it in water after that
-XperiaMan- said:
Well my friend I havent heard such a situation before but
3. DONT TRY POWERING ON THE PHONE again until some hours have passed after leaving it out in the sun
4. You should understand that , actually , NO PHONE is waterPROOF , they are just highly water resistant , that means that
there is always a chance of water entering the phone .
Click to expand...
Click to collapse
3-General knowledge is to put it in rice. Rice will absorb humidity and, most of the time it should work.
4- IP Rating system is exactly for that: Prividing a guide line for water restistance.
http://en.wikipedia.org/wiki/IP_Code
XPeria Z1 is rated IP58, as explained here:
http://www.sonymobile.com/us/produc...onymobile.com/xperia-z1-waterproof#durability
The device is reputed being able to withstand imersion in 1.5M of water for 30 min.
HovaKurd said:
mine was in same status, the motherboard was fixed and the screen was replaced, but u really shouldn't put it in water after that
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Click to collapse
yeah man but the motherboard and the screen are a lot of money.im so dissapointed in Sony
Not in the sun.. It will kill the phone more considering the temperature and the parts inside
Rice helps, don't power on for a day
-----------------------------------------------------
Tapatalked from Sony Xperia Z1
Stock JB 4.4.4 | Root | Deodex | Cam Mods | Dalvik/Bionic
Ship it to Sony after you file a claim, put the RMA number on the shipment, and proof of purchase inside. If you're within the time frame of a warranty, you'll have it back in about two weeks. A replacement that is.
HovaKurd said:
mine was in same status, the motherboard was fixed and the screen was replaced, but u really shouldn't put it in water after that
Click to expand...
Click to collapse
yeah...i will never do it again and maybe after i repaired it i will sold it and buy something else...i had touchscreen problems,software problems and now this with the Z1 so im really dissapointed....i have one more question...what you mean ''the motherboard was fixed'' ...it was not totally replaced? how i can find out what parts are damaged? I wanted to open it up myself but i dont have a heatgun so im planning to take it to a service and do a diagnostic to see what really happened with it...
Don_Perrignon said:
Ship it to Sony after you file a claim, put the RMA number on the shipment, and proof of purchase inside. If you're within the time frame of a warranty, you'll have it back in about two weeks. A replacement that is.
Click to expand...
Click to collapse
First of all I dont have warranty cause i bought it from a guy and they will not repair it cause water damage is not covered by warranty and they dont care if the flops was closed or the water entered on my earspeaker......
Anonymuszymus said:
First of all I dont have warranty cause i bought it from a guy and they will not repair it cause water damage is not covered by warranty and they dont care if the flops was closed or the water entered on my earspeaker......
Click to expand...
Click to collapse
Yep, you don't have a warranty then. But, yes, the water damage is covered under warranty if they determine it's a manufacture fault.
Don_Perrignon said:
Yep, you don't have a warranty then. But, yes, the water damage is covered under warranty if they determine it's a manufacture fault.
Click to expand...
Click to collapse
but the indicators was already red before this happened...they just got red after a time using the phone without any water
Anonymuszymus said:
but the indicators was already red before this happened...they just got red after a time using the phone without any water
Click to expand...
Click to collapse
Oh, yep, never mind.
UPDATE
it was 7days ago that this happened and i took out the phone from the rice today.Still not turning on and the red led blinking when i connect it to pc or charger...The single gsm service is closed (they will open just in november cause of renewing)...what i should do? can i get some money for it in this conditions? how much i can get for it if i sell it? and what can be damaged?

Screen issue after washing

Well my lovely wife decided to clean her phone with soap and water this past weekend. Started acting funny shortly after. All ports were closed and no indicators changed color. First the power button was going crazy pressing itself.
The phone works fine now the problem is with the screen. When turning the screen on after sitting for a while its fine and then gradually changes to really white almost like a photo negative. It does it pretty quickly, within a second.
Would it be the LCD is messed up or is there any hope it will eventually dry oit?
Thanks
It sounds to me like water has got into the screen assembly somewhere.
My advice is to power off the phone, open all the flaps and leave it in a sealed bag with some dry rice for a few days. That may absorb any moisture that's trapped in the screen/phone.
If that doesn't work, then your best bet would be to try and get a repair done under warranty. If all the indicators are definitely still white, they should repair it free of charge.
Sent from my C6603
I left it in rice overnight with no success. Gonna keep trying it. Definitely no doubt water got inside of it.
Now I bought the phone in July of last year so warranty is up.
I have insurance on it but have to pay $150 to get it replaced
Where do live? I live in the UK and have a 2 year warranty. Europe also has a 2 year statutory warranty by law. Maybe try contacting Sony to check the warranty expiry date before doing anything else.
If not, you need to leave it in the rice for a few days at least if not a week.
Good luck.
Sent from my C6603
Alright thanks I live in the US, its a c6606. Reading through the little booklets in the box It says 1 year limited warranty from the date of purchase but doesn't give much details. I will try contacting Sony either way.
3510
Today I was washing my Xperia Z, All ports were fully locked. I put my Xperia Z in a mug and then took off. I wiped with the cloth and then I used. It was working fine after few mints lcd suddenly blinks and brightness getting dim. I was worried that what's wrong I turned my phone off. After few mints I turned it on to check what happened. When I turn on the same thing happened screen blinking and getting dim and slowly getting very dim like I was unable to read my texts and contacts as well. I turned off again and turned on and its completely black out.
I am worried, Please help me out. The Phone charging perfectly, Everything working but I am unable to see becuase brightness is totally blackout.
kingvortex said:
Where do live? I live in the UK and have a 2 year warranty. Europe also has a 2 year statutory warranty by law. Maybe try contacting Sony to check the warranty expiry date before doing anything else.
If not, you need to leave it in the rice for a few days at least if not a week.
Good luck.
Sent from my C6603
Click to expand...
Click to collapse
Called Sony. Crappy 1 year warranty and they say they don't fix under warranty if its water damage. I'm moving to UK, are u renting a room lol.
arfarsh said:
Today I was washing my Xperia Z, All ports were fully locked. I put my Xperia Z in a mug and then took off. I wiped with the cloth and then I used. It was working fine after few mints lcd suddenly blinks and brightness getting dim. I was worried that what's wrong I turned my phone off. After few mints I turned it on to check what happened. When I turn on the same thing happened screen blinking and getting dim and slowly getting very dim like I was unable to read my texts and contacts as well. I turned off again and turned on and its completely black out.
I am worried, Please help me out. The Phone charging perfectly, Everything working but I am unable to see becuase brightness is totally blackout.
Click to expand...
Click to collapse
Pit it in a bowl of rice for a few days while off.
mymeatb18 said:
Called Sony. Crappy 1 year warranty and they say they don't fix under warranty if its water damage. I'm moving to UK, are u renting a room lol.
Pit it in a bowl of rice for a few days while off.
Click to expand...
Click to collapse
I have put it in a shopper full with rice, opens all the ports of xperia z. I close tightly so air wont get out from the bag.
I hope it will fix it.. I am so worried
Does all the xperia z variants use the same screen
Sweet baby Jesus!!!!! Phone is saved with rice after 6 days

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