Database Develop

[Q] Water Damage - need help pls

I had submerged my xperia z in a swimming pool to record some video before i realized that it was a big mistake, i had noticed that water had got inside the device firstly when the screen was rapidly flickering then went extremely dim (had to reflect it off sun to be able to barely see it) then i could see it through the camera holes in back and front and speakers where very very low...
When i put it in charge an hour later the device gave a vibrations and then 3 vibrations following which meant that there'd been a hardware failure. Then a week later (today) the device somehow had revived itself because it was giving a blinking red light which meant the battery was flat, so then i put it in charge gave a vibration a solid red light came on which meant it was woriking, BUT everything apart from the screen had turned itself on. What should i do now, put in the sun, leave it in charge, hairdry it, rice, put it in isopropyl alcohol send it of to sony for repair???

avi312singh said:
I had submerged my xperia z in a swimming pool to record some video before i realized that it was a big mistake, i had noticed that water had got inside the device firstly when the screen was rapidly flickering then went extremely dim (had to reflect it off sun to be able to barely see it) then i could see it through the camera holes in back and front and speakers where very very low...
When i put it in charge an hour later the device gave a vibrations and then 3 vibrations following which meant that there'd been a hardware failure. Then a week later (today) the device somehow had revived itself because it was giving a blinking red light which meant the battery was flat, so then i put it in charge gave a vibration a solid red light came on which meant it was woriking, BUT everything apart from the screen had turned itself on. What should i do now, put in the sun, leave it in charge, hairdry it, rice, put it in isopropyl alcohol send it of to sony for repair???
Click to expand...
Click to collapse
put it in cup of rice for night to confirm that no water inside (open all covers)
then charge it till battery full then wake it.
good luck.

Leave it in a bag of rice for several days, at least a week then try it again.
If the water has come in thru a fawlty backside it should be repaired under warranty.
At least here in Sweden the service place pressure test it for leaks and can se if it has a defect such as a faulty backside.

wolf0491 said:
They do that over there? I don't even know if the service center in US would do that for me. Mainly because my model is c6603. But anytime I talk to someone they say any water damage cannot be fixed and they won't fix it.
Sent from my C6603 using xda app-developers app
Click to expand...
Click to collapse
Freely translated from Telecare Service in Sweden who is a Sony certified repair shop. This came from a Swedish forum where a member asked about water exposure due to faulty back plate.
”We don't refuse water damage Xperia Z because they should be waterproof. We do a water test (pressure test) and then we send that information to Sony who decides if the fault is the customer or the manufacturer.
If your back plate is loose that is a warranty repair. And if the phone has been exposed to water because of that, we send that information to Sony.”

avi312singh said:
I had submerged my xperia z in a swimming pool to record some video before i realized that it was a big mistake, i had noticed that water had got inside the device firstly when the screen was rapidly flickering then went extremely dim (had to reflect it off sun to be able to barely see it) then i could see it through the camera holes in back and front and speakers where very very low...
When i put it in charge an hour later the device gave a vibrations and then 3 vibrations following which meant that there'd been a hardware failure. Then a week later (today) the device somehow had revived itself because it was giving a blinking red light which meant the battery was flat, so then i put it in charge gave a vibration a solid red light came on which meant it was woriking, BUT everything apart from the screen had turned itself on. What should i do now, put in the sun, leave it in charge, hairdry it, rice, put it in isopropyl alcohol send it of to sony for repair???
Click to expand...
Click to collapse
DUDE !! Never switch on or charge a water damaged phone
I did the same thing with the earlier smartphone i had put it to charge and it fried the motherboard :crying:
Hope u didn't do that too.
And always google or post before taking steps not after.

venky716 said:
DUDE !! Never switch on or charge a water damaged phone
I did the same thing with the earlier smartphone i had put it to charge and it fried the motherboard :crying:
Hope u didn't do that too.
And always google or post before taking steps not after.
Click to expand...
Click to collapse
Oh dear,
its just that everything i charge it battery goes down really quickly, i think the mobo is just about working the red light is flickering and really dark the screen isnt working
Although ino that touch screen is working because i can feel vibration when i touch bottom of home screen and sound is working, so i dont know i really dont want to send it to sony because theyll know its been water damaged which isnt covered by warranty and it will involve in hefty repair bill.
A company called buzzbox are offering to do it for £30 (GBP) IF SUCCESSFUL AND £20 if not, but they said that most are successful, really dont know...

avi312singh said:
Oh dear,
its just that everything i charge it battery goes down really quickly, i think the mobo is just about working the red light is flickering and really dark the screen isnt working
Although ino that touch screen is working because i can feel vibration when i touch bottom of home screen and sound is working, so i dont know i really dont want to send it to sony because theyll know its been water damaged which isnt covered by warranty and it will involve in hefty repair bill.
A company called buzzbox are offering to do it for £30 (GBP) IF SUCCESSFUL AND £20 if not, but they said that most are successful, really dont know...
Click to expand...
Click to collapse
Give it a shot if it works out then great.
I doubt Sony would repair it, but still atleast go to Sony service and confirm it.
If they decline then give it to buzzbox.

unrooting with no screen
ok ive decided to send it off to sony for repair but i need to get it under warranty again before sending it and i can only do this by unrooting the device, but i have no screen. Does anybody have any idea how i can unroot a device with on screen, all the tutorials ive seen require a screen

Rooting your device didn't cause the problem you have. So rooted or not rooted, it shouldn't matter.
Sent from my Xperia Z

[Q] white screen damage xperia z

hey, 2 days ago i used my xperia z to took video underwater,,,, after about 5-8 mins underwater...color in my screen fade to white....so i did hard restart.....screen back to normal after 1-2min back fade to white......but every i turn off and turn on again (or restart) it'll be normal but after 1-2min it'll change to fade again, but the touchscreen still works, everything is ok but the problem is the screen back to white again and again.......how to slove this problem? please help me.....

aldidetu said:
hey, 2 days ago i used my xperia z to took video underwater,,,, after about 5-8 mins underwater...color in my screen fade to white....so i did hard restart.....screen back to normal after 1-2min back fade to white......but every i turn off and turn on again (or restart) it'll be normal but after 1-2min it'll change to fade again, but the touchscreen still works, everything is ok but the problem is the screen back to white again and again.......how to slove this problem? please help me.....
Click to expand...
Click to collapse
nothing to do by yourself
if u r sure all ports were closed underwater just take it to official service for replacement.
:good:

Hey OP, I had the same problem after water damage. Just keep using your phone like normal, it'll start turning white/negative less often, and after 3 weeks or so, your phone will be back to normal!

x102x96x said:
nothing to do by yourself
if u r sure all ports were closed underwater just take it to official service for replacement.
:good:
Click to expand...
Click to collapse
abhinav1023 said:
Hey OP, I had the same problem after water damage. Just keep using your phone like normal, it'll start turning white/negative less often, and after 3 weeks or so, your phone will be back to normal!
Click to expand...
Click to collapse
can i charge my phone, i think there is water in my lcd...
thank you for your attention....
i thought i should let put my xperia z to the sony service center....but i think twice to put it in ssc, cause in my country their service is very bad....the customer very difficult to use their guaranty....once again thank you for all your attention

Water damage isn't covered in the warranty, and it's expensive to repair. When my phone got water damaged (happened less than 48 hours after I got it), I put it in a bag of rice with the 2 smaller flaps open for a few days. That didn't help at all, so I decided to leave it in my cupboard with all the flaps open for a day or two. Surprisingly, this took care of all the visible condensation. I charged my phone after this, and there seemed to be no problem. I continued to use the phone like nothing happened, and I kept using it even while the screen was white.
I've had my Xperia Z for almost a month now, and the white screen issue is entirely gone. I also had other problems like condensation in the camera, a malfunctioning proximity sensor, and an external speaker that didn't work. These problems are gone too.
The only signs of damage left on my phone are condensation in the flash and a little silver blob below my screen (no clue what this is, but it doesn't seem to affect the phone).
I'd say leave your phone somewhere airy with ALL of the flaps open for a couple of days, and then try charging it. DO NOT USE A BLOW DRYER OR A VACUUM TO TRY TO REMOVE WATER, AS THIS WILL RESULT IN HEAT/STATIC DAMAGE.
By the way, how many of your water ingress indicators have gone red?

abhinav1023 said:
Water damage isn't covered in the warranty, and it's expensive to repair. When my phone got water damaged (happened less than 48 hours after I got it), I put it in a bag of rice with the 2 smaller flaps open for a few days. That didn't help at all, so I decided to leave it in my cupboard with all the flaps open for a day or two. Surprisingly, this took care of all the visible condensation. I charged my phone after this, and there seemed to be no problem. I continued to use the phone like nothing happened, and I kept using it even while the screen was white.
I've had my Xperia Z for almost a month now, and the white screen issue is entirely gone. I also had other problems like condensation in the camera, a malfunctioning proximity sensor, and an external speaker that didn't work. These problems are gone too.
The only signs of damage left on my phone are condensation in the flash and a little silver blob below my screen (no clue what this is, but it doesn't seem to affect the phone).
I'd say leave your phone somewhere airy with ALL of the flaps open for a couple of days, and then try charging it. DO NOT USE A BLOW DRYER OR A VACUUM TO TRY TO REMOVE WATER, AS THIS WILL RESULT IN HEAT/STATIC DAMAGE.
By the way, how many of your water ingress indicators have gone red?
Click to expand...
Click to collapse
thank you for your attention
there 1 indicator have gone red, at charge port, but i really sure i've closed it before i brought it in to the water...
so if there is technical error when installation the port, are the warranty still valid ?
i just put my xperia in my bedroom and left with the ports opened, i hope the water inside my lcd can evaporate. I've the same problem with you, there are some silver blob below in my screen too, look like water behind the lcd. almost a week i never charge my phone, i'm afraid there will be shorting inside. so can i charge my xperia now ?

I put my iPod touch on the dash of my car for a day. It dried it out. No sign of water damage. It was in my pocket of shorts and my wife washed it in the laundry.
Sent from my C6606 using xda app-developers app

deathknellx said:
I put my iPod touch on the dash of my car for a day. It dried it out. No sign of water damage. It was in my pocket of shorts and my wife washed it in the laundry.
Sent from my C6606 using xda app-developers app
Click to expand...
Click to collapse
Yeah, but your iPod isn't held together by a heat-sensitive adhesive. The Xperia Z is. So that's not exactly the best idea...
aldidetu said:
thank you for your attention
there 1 indicator have gone red, at charge port, but i really sure i've closed it before i brought it in to the water...
so if there is technical error when installation the port, are the warranty still valid ?
i just put my xperia in my bedroom and left with the ports opened, i hope the water inside my lcd can evaporate. I've the same problem with you, there are some silver blob below in my screen too, look like water behind the lcd. almost a week i never charge my phone, i'm afraid there will be shorting inside. so can i charge my xperia now ?
Click to expand...
Click to collapse
Hey, don't mention it
Wow, that's funny. It's the same exact water indicator that's turned red on my phone.
The flaps on your phone could be faulty, and if they are, you are still under warranty. Next to your headphone flap, there is actually a Waterproof Test Hole, which Sony Service Centers use to test if your phone's waterproof capabilities are okay. The test hole can't be seen as there is a piece of plastic that covers it.
The thing is that it's more than likely that your phone will pass the waterproof test, and that your flaps came loose underwater when you were taking the video (pretty sure this is what happened to me as well).
Oh, and I can confirm that the silver blob is not water, but actually some sort of corrosion. It happened to my previous phone as well, and when I took it apart there was no water at in it at all.
Go ahead and charge it, you've got nothing to lose. Your warranty is void, and it's not like your phone will work without charge. Good luck!

abhinav1023 said:
Yeah, but your iPod isn't held together by a heat-sensitive adhesive. The Xperia Z is. So that's not exactly the best idea...
Hey, don't mention it
Wow, that's funny. It's the same exact water indicator that's turned red on my phone.
The flaps on your phone could be faulty, and if they are, you are still under warranty. Next to your headphone flap, there is actually a Waterproof Test Hole, which Sony Service Centers use to test if your phone's waterproof capabilities are okay. The test hole can't be seen as there is a piece of plastic that covers it.
The thing is that it's more than likely that your phone will pass the waterproof test, and that your flaps came loose underwater when you were taking the video (pretty sure this is what happened to me as well).
Oh, and I can confirm that the silver blob is not water, but actually some sort of corrosion. It happened to my previous phone as well, and when I took it apart there was no water at in it at all.
Go ahead and charge it, you've got nothing to lose. Your warranty is void, and it's not like your phone will work without charge. Good luck!
Click to expand...
Click to collapse
i put my xperia z to sony service center yesterday, and They were looking for what ' s wrong with my xperia, and check is the warranty stil valid or not.....
but it'll surely need a long time, about 1 month++.....

Xperia Z1 water damaged :(!!!!

Took my phone on holiday - well, my phone that the girlfriend uses - to Egypt!
On the 4th day we decided we wanted some under water video and pictures in the 120cm deep swimming pool (non chlorinated water). So the girlfriend checked the ports were all closed on her phone, then asked me to confirm they were closed - so I rubbed and pushed my fingers along each side to confirm closure
Took lots of great photographs with the phone only being submerged for around 15 seconds at a time, a few videos including submerging and just above water footage, again with submersion lasting no longer than 15 seconds at a time.
But during the course of the afternoon when taking photographs I noticed that the camera app was looking quite "foggy" - turned the phone over and the lens had condensation inside it!!!
Not happy whatsoever!
All afternoon the phone was turning on and off the power button thought it was being pressed, the camera took photos quicker than you can imagine as the camera button thought it was being pressed - so when we returned to the room, I put the phone in a bag with some of the free tea bags so that they could absorb any internal moisture (yes I opened the flaps whilst it was in this bag ... but not before this)
The phone now works other than the camera button, the motion sensor and the water damage indicators are all red
I'm extremely annoyed!!
The phone was fine all morning and should last for 30 minutes under water! I do actually have some footage which I will be uploading shortly, which shows the camera is fine going under water, then when it resurfaces the videographer is then splashed by someone which then creates the internal fogging, then the camera is then resubmerged and then resurfaced - splashed again and then the fogging disappears (we didn't know of this at the time - only during playback!)
I will upload this footage shortly
My arguement is that if the flaps were accidentally left open (which they were 100% CLOSED during use!!), then the camera would have fogged when underwater, not just when flashed - does this sound correct?
Keep an eye out for footage- Iwon't post the entire video as it's a private- not rude- video
SO TO SUM IT UP, THE FLAPS WERE CLOSED ALL DAY BEFORE I STARTED FILMING UNTIL I OPENED THEM TO DRY IT OUT AROUND 3 HOURS AFTER THE EVENT

Did you open the flaps while the phone was dry or else?
Sent from my C6903 using Tapatalk

ArashMiniStar said:
Did you open the flaps while the phone was dry or else?
Sent from my C6903 using Tapatalk
Click to expand...
Click to collapse
I opened the flaps around 3 hours after using the phone in the water

ArashMiniStar said:
Did you open the flaps while the phone was dry or else?
Sent from my C6903 using Tapatalk
Click to expand...
Click to collapse
Here is the evidence (a clip of the video) that shows the phone suddenly becoming water damaged, even though the phone was fine under water
Sound has been removed
http://www.youtube.com/watch?v=01-VfQgTlRQ&edit=vd

Just taking my photos off my camera and I can see that I took a photograph of my girlfriend who was using the phone at the time. She was facing the phone at me whilst I was taking the photograph and I can see in my photo that the flaps were closed. This was 10 minutes prior to the video that I've uploaded above - so yes, my flaps were closed!!

wezzel98765 said:
Here is the evidence (a clip of the video) that shows the phone suddenly becoming water damaged, even though the phone was fine under water
Sound has been removed
http://www.youtube.com/watch?v=01-VfQgTlRQ&edit=vd
Click to expand...
Click to collapse
Just by the way, the "fogging" you see in the footage is most likely a drop of water on the lens, as it clears suddenly when splashed again.
I have an expensive water proof watch which had the battery replaced by a professional watch smith, but they had somehow messed up screwing the backing plate on and water got inside and it fogged up.. but only later that day! took it back and they fixed the watch for free but I was peeved
My point is that your z1 was not water tight, most likely a result of a factory defect and they cannot turn you away because what has happened to you is unacceptable

Sorry for the bump to this post, but i'm facing the exact same problem and seems like here are few.
I want to know, if you can indicates me, where the liquid indicators are on the Z1. I can't find them.
All inside the flaps is or white or grey, nothin red, but i want to be sure in oorder to take my phone under warranty.
Thank you.

You got 6 month breakage and water damage warranty, go and replace without cough..
Sent from my C6902 using xda app-developers app

Mandeep148 said:
You got 6 month breakage and water damage warranty, go and replace without cough..
Sent from my C6902 using xda app-developers app
Click to expand...
Click to collapse
I hope. I bought this phone as a second hand deal. Everything was fine and indeed the phone is working fine. It was a 1 or 2 hours thing. Nevertheless, last night I got the fog in camera lens. I opened the flaps and took apart the SIMCARD and the SD the whole night. There is not fog now.
Ill take it today to the carrier to see if I cab get a new one because I really don't trust on repaired one.. If the warranty stills. But thats why I wanted to know where the indicator is locat3d, in order to demonstrate that the flaps where closed all the time and avoid tricks to invalidate the warranty.
Enviado desde mi C6906 mediante Tapatalk

CM17X said:
I hope. I bought this phone as a second hand deal. Everything was fine and indeed the phone is working fine. It was a 1 or 2 hours thing. Nevertheless, last night I got the fog in camera lens. I opened the flaps and took apart the SIMCARD and the SD the whole night. There is not fog now.
Ill take it today to the carrier to see if I cab get a new one because I really don't trust on repaired one.. If the warranty stills. But thats why I wanted to know where the indicator is locat3d, in order to demonstrate that the flaps where closed all the time and avoid tricks to invalidate the warranty.
Enviado desde mi C6906 mediante Tapatalk
Click to expand...
Click to collapse
i understand you, but you can believe sony service IMO and also they will not repair they will replace, whatever happened with your phone, if even your phone damaged due to flap opened, its really dont matters, DEVICE IS Under 6 month warranty of Water and Glass Damage,
Just go and show them.

Mandeep148 said:
i understand you, but you can believe sony service IMO and also they will not repair they will replace, whatever happened with your phone, if even your phone damaged due to flap opened, its really dont matters, DEVICE IS Under 6 month warranty of Water and Glass Damage,
Just go and show them.
Click to expand...
Click to collapse
Sorry for bother you, but can you please point me to that information (Link, PDF, Web, etc)? I'm kinda negtaive speaking about warranties and stuff, especially here in my country. Mobile carriers gonna try to PUSH you into the water with the flaps open just to make sure they win and not validate your warranty. I don' trust them at all. I'm thinking about elaborate a letter to the tech support with a copy to the Agency of Comsummer in here, attaching the warranty that you've mentioned, that way i'll make sure that they will not try to cheat me.
This mornin i took the phone to the shop and the tech was looking it for the indicators, he said everything was fine because others brough their owns and they were red, mine doesn't, but, the phone have to be send to the capital City where the whole warranty procces is done. I don't want a repaired phone, i want a new one, so i have to play all my cards for that. I can't find the warranty you say, so i really aprecciate your help.

CM17X said:
I don't want a repaired phone, i want a new one, so i have to play all my cards for that.
Click to expand...
Click to collapse
Good luck with this. Mine was bricked after 2 months and 2 days having the phone and all the authorised repair place did was replace the motherboard, I'm thinking there would be plenty of parts around now to do almost any repair. Unless the screen is also dead somehow..

CM17X said:
Sorry for bother you, but can you please point me to that information (Link, PDF, Web, etc)? I'm kinda negtaive speaking about warranties and stuff, especially here in my country. Mobile carriers gonna try to PUSH you into the water with the flaps open just to make sure they win and not validate your warranty. I don' trust them at all. I'm thinking about elaborate a letter to the tech support with a copy to the Agency of Comsummer in here, attaching the warranty that you've mentioned, that way i'll make sure that they will not try to cheat me.
This mornin i took the phone to the shop and the tech was looking it for the indicators, he said everything was fine because others brough their owns and they were red, mine doesn't, but, the phone have to be send to the capital City where the whole warranty procces is done. I don't want a repaired phone, i want a new one, so i have to play all my cards for that. I can't find the warranty you say, so i really aprecciate your help.
Click to expand...
Click to collapse
Are you maybe from Croatia?
Same behavior you could find here, in Croatia - they will do anything but replace your device...
Sent from my C6903 using Tapatalk

This is what the repair centres will do. After writing a letter to Sony, in a very short summary to their reply;
They will check the colour strips inside the phone, if red, will do a pressure test. If liquid has entered the phone during this test they will repair/replace, because the cause of the water damage was manufacturing or repair defect.
If no liquid has entered during this test, no warranty because you must not have closed the flaps correctly.

funky0308 said:
Are you maybe from Croatia?
Same behavior you could find here, in Croatia - they will do anything but replace your device...
Sent from my C6903 using Tapatalk
Click to expand...
Click to collapse
No, i'm from Colombia. It's sad that you pay a lot for this and then you got a shipwreck.
danw_oz said:
This is what the repair centres will do. After writing a letter to Sony, in a very short summary to their reply;
They will check the colour strips inside the phone, if red, will do a pressure test. If liquid has entered the phone during this test they will repair/replace, because the cause of the water damage was manufacturing or repair defect.
If no liquid has entered during this test, no warranty because you must not have closed the flaps correctly.
Click to expand...
Click to collapse
I always can wrote letters to the consummer deffense in here. The tech in the shop saw this under the flaps and he said that indeed, the indicators wasn't red, so it could be a build failure or another thing except user error. anyway, it's gone right now. Let's see how it ends.

Just send it back.. Mine had the same issues and went back and returned to me without any issues.
Sent from my C6903 using Tapatalk

I am having the same problem right now. When I bought the phone I used it underwater a couple times and nothing wrong. Today I spilled water on it accidentally and went to wipe it with a towel. I looked at it flaps closed everything fine. 10 min later it said sim card removed and tried to restart but now it's just rebooting on it's own. All 3 indicators are red and I can't turn it off. I don't understand how could water get in to all the ports via a splash... my phone is currently in rice and I hope for the love of god that it'll be fine....

Strange scenario happened to me with my Z1 compact. I was taking video and pictures in Big Flowing river thinking that my phone is 100% waterproof then after taking pictures then I started taking video my friend was recording video then suddenly I threw a ball in which we were playing with it went and hit my phone and phone got slipped from my friends hand and it got drowned in water then immediately I went inside water and grabbed my phone which was drowning... Best part is all this was recorded in that video later I saw my phone my camera was covered with water moisture. So I was worried then I put my phone in rice then the water moisture was gone. I will try to upload my video in some time.

My phones not waterproof

I got my phone wet last week not thinking anything of it since the phone is supposed to be waterproof. Next thing I know the screen turned black but everything else worked fine. I inspected the phone to find water got into the camera lens so I let it air dry overnight. The next day It worked so i tried to do a test to see if the phone is waterproof. I got two small pieces of tissue paper and put them under the flaps and place the phone in about 4 inches of water for maybe 30 seconds. I pulled the phone out and dried it off let it sit for a minute then opened the covers to find water got into the phone again. I repeated this test again the next day to make sure it wasn't a fluke and the same thing happened. I then did the same thing without the 2 peices of paper to make sure the paper wasn't keeping the covers open and water got in my phone again and the screen temporarily stopped working again. I chatted with someone online to see if I could send the phone in to get it fixed and they told me it would take 14 business days and I had to call sony to get that set up. So today I just got off the phone with them and they said that they couldn't do anything because "theres nothing wrong with my phone" Even though I explained that it wasn't waterproof and that it was defective. She also said something about not being able to fix it because its not from the U.S but didn't say anything about that after I brought up sending it to a place where they can fix it.
Has anyone gone through this with a different sony phone and can help me to figure out what I need to do to get a replacement or am I screwed?

mendez815 said:
I got my phone wet last week not thinking anything of it since the phone is supposed to be waterproof. Next thing I know the screen turned black but everything else worked fine. I inspected the phone to find water got into the camera lens so I let it air dry overnight. The next day It worked so i tried to do a test to see if the phone is waterproof. I got two small pieces of tissue paper and put them under the flaps and place the phone in about 4 inches of water for maybe 30 seconds. I pulled the phone out and dried it off let it sit for a minute then opened the covers to find water got into the phone again. I repeated this test again the next day to make sure it wasn't a fluke and the same thing happened. I then did the same thing without the 2 peices of paper to make sure the paper wasn't keeping the covers open and water got in my phone again and the screen temporarily stopped working again. I chatted with someone online to see if I could send the phone in to get it fixed and they told me it would take 14 business days and I had to call sony to get that set up. So today I just got off the phone with them and they said that they couldn't do anything because "theres nothing wrong with my phone" Even though I explained that it wasn't waterproof and that it was defective. She also said something about not being able to fix it because its not from the U.S but didn't say anything about that after I brought up sending it to a place where they can fix it.
Has anyone gone through this with a different sony phone and can help me to figure out what I need to do to get a replacement or am I screwed?
Click to expand...
Click to collapse
It's strange. Send it back where you bought it?
PS: you can test waterproofing WITHOUT water:
1) close the flaps
2) dial *#*#7378423#*#* (7378423 = SERVICE)
3) service tests/pressure sensor
4) press on the screen with your finger, pressure will rise
5) open a flap, press, pressure does not rise

difto said:
It's strange. Send it back where you bought it?
PS: you can test waterproofing WITHOUT water:
1) close the flaps
2) dial *#*#7378423#*#* (7378423 = SERVICE)
3) service tests/pressure sensor
4) press on the screen with your finger, pressure will rise
5) open a flap, press, pressure does not rise
Click to expand...
Click to collapse
I wish i knew about this before I tried putting it in water today. Im guessing if the pressure doesnt rise then its not waterproof?
Also i bought it from clove who told me to talk to sony.

mendez815 said:
I wish i knew about this before I tried putting it in water today. Im guessing if the pressure doesnt rise then its not waterproof?
Also i bought it from clove who told me to talk to sony.
Click to expand...
Click to collapse
That's the standard procedure, Sony will tell you to send it back to the retailer

mendez815 said:
I wish i knew about this before I tried putting it in water today. Im guessing if the pressure doesnt rise then its not waterproof?
Also i bought it from clove who told me to talk to sony.
Click to expand...
Click to collapse
Have you tried contacting Clove again to let them know Sony isn't doing squat for you? They seem to have a good reputation so I'd give them a chance to make this right. A lot of us have bought from Clove (and Handtec) and I know many were worried about what steps to take in case we ever needed support so I think I speak for all of us when I say we'd like to see you get this issue resolved as smoothly and quickly as possible. It would serve as a guideline for those in the future who experience any problems that require service.

Exactly, if pressure does not move then one of the flaps isn't sealed properly.

If it isn't waterproof, that's a warranty issue. But noticing that it isn't waterproof and then exposing it to water multiple times, even for testing, is insane.

boojay said:
Have you tried contacting Clove again to let them know Sony isn't doing squat for you? They seem to have a good reputation so I'd give them a chance to make this right. A lot of us have bought from Clove (and Handtec) and I know many were worried about what steps to take in case we ever needed support so I think I speak for all of us when I say we'd like to see you get this issue resolved as smoothly and quickly as possible. It would serve as a guideline for those in the future who experience any problems that require service.
Click to expand...
Click to collapse
I just tried emailing clove again today so I will find out what they say tomorrow.

Iruwen said:
If it isn't waterproof, that's a warranty issue. But noticing that it isn't waterproof and then exposing it to water multiple times, even for testing, is insane.
Click to expand...
Click to collapse
Yeah it does sound dumb, but I only realised its not waterproof after water got in it already. water damage is water damage since the marker turned pink already putting it in water again isn't changing anything. I just wanted proof for my sake that it wasn't waterproof.

My Z3C is actually currently on its way back to SBE Ltd in UK(from WA, USA because USA sony won't touch it, also purchased from Clove) for a similar issue. The flap over my micro-sd card was allowing drops of water into the system(4 inches deep for about 2 minutes) even when closed as securely as possible. Initially the haptic feedback motor started misbehaving(would turn on and stay on, various speeds, even while the phone was off) and then finally the touch screen stopped accepting input.

xanthic42 said:
My Z3C is actually currently on its way back to SBE Ltd in UK(from WA, USA because USA sony won't touch it, also purchased from Clove) for a similar issue. The flap over my micro-sd card was allowing drops of water into the system(4 inches deep for about 2 minutes) even when closed as securely as possible. Initially the haptic feedback motor started misbehaving(would turn on and stay on, various speeds, even while the phone was off) and then finally the touch screen stopped accepting input.
Click to expand...
Click to collapse
Did they make you pay anything for the return? And how much convincing did it take on your end for them to accept the return?

mendez815 said:
Did they make you pay anything for the return? And how much convincing did it take on your end for them to accept the return?
Click to expand...
Click to collapse
I had to pay shipping to them(~$14 international first class, ups was trying to charge me $107). It took 3 emails(first they didn't really read, just said no b/c I was in the USA. Second, reminding them then the phone is a UK IMEI and the USA sony wouldn't touch it and that I believed the phone was damaged due to manufacturing error, and then 3rd that "yes, I want it repaired regardless")
I'm pretty sure that they are going to tell me I have to pay for the repair. But at this point it's either a $500 paperweight or w/e the repair cost is.

xanthic42 said:
I had to pay shipping to them(~$14 international first class, ups was trying to charge me $107). It took 3 emails(first they didn't really read, just said no b/c I was in the USA. Second, reminding them then the phone is a UK IMEI and the USA sony wouldn't touch it and that I believed the phone was damaged due to manufacturing error, and then 3rd that "yes, I want it repaired regardless")
I'm pretty sure that they are going to tell me I have to pay for the repair. But at this point it's either a $500 paperweight or w/e the repair cost is.
Click to expand...
Click to collapse
That's odd because a guy on this forum reported yesterday that Sony U.S.A. was accepting his UK device for warranty work... I wonder what the actual policy is or if it's luck of the draw...
Sent from my D5803

difto said:
It's strange. Send it back where you bought it?
PS: you can test waterproofing WITHOUT water:
1) close the flaps
2) dial *#*#7378423#*#* (7378423 = SERVICE)
3) service tests/pressure sensor
4) press on the screen with your finger, pressure will rise
5) open a flap, press, pressure does not rise
Click to expand...
Click to collapse
Awesome tip with the pressure test. I just did mine. It seems it's working! Thanks!

The phone is not waterproof it's water resistant. There is a difference between the two.
Could be a faulty device and you should replace it.

TimAhKin said:
The phone is not waterproof it's water resistant. There is a difference between the two.
Could be a faulty device and you should replace it.
Click to expand...
Click to collapse
The phone is definitely Waterproof, but to a certain limit. Just like Waterproof watches would say up to 100M for example, this phone is Waterproof up to the specifications of IP68. Water resistance can only withstand from things such as light rain, water splashes but not from submerging it under water.
Even the billboards they boast about the phone being Waterproof.

Waterproof is often used in marketing, the specification talks about resistance and protection iirc - since there's always some point at which the water resistance fails, with the IP code specifying exactly the minimum resistantance, it's never really waterproof. But that's really just nit-picking.

phositadc said:
That's odd because a guy on this forum reported yesterday that Sony U.S.A. was accepting his UK device for warranty work... I wonder what the actual policy is or if it's luck of the draw...
Sent from my D5803
Click to expand...
Click to collapse
I'm going with luck of the draw. The first USA sony rep I got said that her system was down and couldn't look up my IMEI, that she would call me back(never did).
Second rep realized she couldn't look up my IMEI because it was a UK IMEI and told me that Sony USA would not accept it and that I needed to contact Sony from the country of origin(UK).

xanthic42 said:
I'm going with luck of the draw. The first USA sony rep I got said that her system was down and couldn't look up my IMEI, that she would call me back(never did).
Second rep realized she couldn't look up my IMEI because it was a UK IMEI and told me that Sony USA would not accept it and that I needed to contact Sony from the country of origin(UK).
Click to expand...
Click to collapse
Yeah that's unacceptable. I'd always heard that Sony customer support was really bad.
Sent from my D5803

difto said:
PS: you can test waterproofing WITHOUT water:
1) close the flaps
2) dial *#*#7378423#*#* (7378423 = SERVICE)
3) service tests/pressure sensor
4) press on the screen with your finger, pressure will rise
5) open a flap, press, pressure does not rise
Click to expand...
Click to collapse
Wow that's awesome! Never knew this.
So tried it on mine, and I can safely say the pressure rises. Got the following values:
no touch @ idle: 989 millibar
1 finger regular touch 990 millibar.
4 fingers : 993 millibar (pressed hard enough not to feel flex in the screen)
Is that healthy? What values are you all getting?

Screen issue after washing

Well my lovely wife decided to clean her phone with soap and water this past weekend. Started acting funny shortly after. All ports were closed and no indicators changed color. First the power button was going crazy pressing itself.
The phone works fine now the problem is with the screen. When turning the screen on after sitting for a while its fine and then gradually changes to really white almost like a photo negative. It does it pretty quickly, within a second.
Would it be the LCD is messed up or is there any hope it will eventually dry oit?
Thanks

It sounds to me like water has got into the screen assembly somewhere.
My advice is to power off the phone, open all the flaps and leave it in a sealed bag with some dry rice for a few days. That may absorb any moisture that's trapped in the screen/phone.
If that doesn't work, then your best bet would be to try and get a repair done under warranty. If all the indicators are definitely still white, they should repair it free of charge.
Sent from my C6603

I left it in rice overnight with no success. Gonna keep trying it. Definitely no doubt water got inside of it.
Now I bought the phone in July of last year so warranty is up.
I have insurance on it but have to pay $150 to get it replaced

Where do live? I live in the UK and have a 2 year warranty. Europe also has a 2 year statutory warranty by law. Maybe try contacting Sony to check the warranty expiry date before doing anything else.
If not, you need to leave it in the rice for a few days at least if not a week.
Good luck.
Sent from my C6603

Alright thanks I live in the US, its a c6606. Reading through the little booklets in the box It says 1 year limited warranty from the date of purchase but doesn't give much details. I will try contacting Sony either way.

3510
Today I was washing my Xperia Z, All ports were fully locked. I put my Xperia Z in a mug and then took off. I wiped with the cloth and then I used. It was working fine after few mints lcd suddenly blinks and brightness getting dim. I was worried that what's wrong I turned my phone off. After few mints I turned it on to check what happened. When I turn on the same thing happened screen blinking and getting dim and slowly getting very dim like I was unable to read my texts and contacts as well. I turned off again and turned on and its completely black out.
I am worried, Please help me out. The Phone charging perfectly, Everything working but I am unable to see becuase brightness is totally blackout.

kingvortex said:
Where do live? I live in the UK and have a 2 year warranty. Europe also has a 2 year statutory warranty by law. Maybe try contacting Sony to check the warranty expiry date before doing anything else.
If not, you need to leave it in the rice for a few days at least if not a week.
Good luck.
Sent from my C6603
Click to expand...
Click to collapse
Called Sony. Crappy 1 year warranty and they say they don't fix under warranty if its water damage. I'm moving to UK, are u renting a room lol.
arfarsh said:
Today I was washing my Xperia Z, All ports were fully locked. I put my Xperia Z in a mug and then took off. I wiped with the cloth and then I used. It was working fine after few mints lcd suddenly blinks and brightness getting dim. I was worried that what's wrong I turned my phone off. After few mints I turned it on to check what happened. When I turn on the same thing happened screen blinking and getting dim and slowly getting very dim like I was unable to read my texts and contacts as well. I turned off again and turned on and its completely black out.
I am worried, Please help me out. The Phone charging perfectly, Everything working but I am unable to see becuase brightness is totally blackout.
Click to expand...
Click to collapse
Pit it in a bowl of rice for a few days while off.

mymeatb18 said:
Called Sony. Crappy 1 year warranty and they say they don't fix under warranty if its water damage. I'm moving to UK, are u renting a room lol.
Pit it in a bowl of rice for a few days while off.
Click to expand...
Click to collapse
I have put it in a shopper full with rice, opens all the ports of xperia z. I close tightly so air wont get out from the bag.
I hope it will fix it.. I am so worried

Does all the xperia z variants use the same screen

Sweet baby Jesus!!!!! Phone is saved with rice after 6 days