Database Develop

Dust under screen

I've only had this for phone for about a week and I already see a small fragment of dust underneath the screen. It's located in the upper right corner of the screen, so it couldn't have gotten in through the 3.5mm jack, I think.
Anyone else having this problem?

Hmmm... Having dust on the bottom part of the screen, right in the middle, I suspect an issue with stick during manufacturing, so screen is not correctly fixed and dust can pass through holes :-(
If we are not so many to have dust I can imagine it's not so frequent so I'm going to write down to HTC to expose these facts and claim for another device...
Sent from my HTC Incredible S using XDA App

Hey...even i got dust under the screen in the middle left...its annoying on white backgrounds :S
Sent from my HTC Desire using XDA App

I also get a dust under screen, it in the buttom, I really don't know how did it come in there.

Well apparantly I'm not the only one, it seems to be a common issue then.
bdarbois said:
Hmmm... Having dust on the bottom part of the screen, right in the middle, I suspect an issue with stick during manufacturing, so screen is not correctly fixed and dust can pass through holes :-(
If we are not so many to have dust I can imagine it's not so frequent so I'm going to write down to HTC to expose these facts and claim for another device...
Sent from my HTC Incredible S using XDA App
Click to expand...
Click to collapse
I hope your results are better then mine.
I asked for a new device, not from HTC but from the retailer where i bought it.
He told me that giving new devices does not fall under the 'repair' warranty. He adviced me to bring the phone in and they would send it to a HTC repair center.
I did send a mail to HTC though, but they haven't replied yet.
:edit: They replied to me this morning, giving me two possible solutions depending on the retailer himself.
Either I could get a new model from the retailer (which in this case is impossible), or the cellphone could be repaired at the HTC repair center. They also told me that if it's option two, I might as well let them pick up my cellphone seeing as the retailer would just send it to them anyhow.
I accepted the offer and they're picking it up this friday.

Is dust under the screen an HTC problem? I don't recall hearing issues about dust under the screen with Samsung or Motorola phones.
Sent from my HTC Incredible S using XDA App

They do seem to have a bad reputation considering that issue.
Let's just hope they bring my cellphone back scratch-free and completely sealed.

same problem here.
i changed the phone two times. the third one also has dust under the display. HTC support told me to send this to the retail center to repair it. Needs 10-14 days...
The media store offered me to change to a desire s. To small dislay, the third post in a german forum: dust under the display... f....

Mine had the same problem. I called HTC Taiwan, and they picked up my phone next morning. After 48hr, the phone was back nice and shiny in an "I'm Back" cute little box with a free cleaning cloth. Very satisfied with the service. I suggest call htc repair. Shipping is free and quick.

I'm guessing it's a common problem with the first batch of these smartphones.
I think i'll have my phone back by friday, so it'll take little over a week.
Such waiting time is quite common here, it's actually not that bad compared to other repair centers.

Hi, i have the same problem and i have that phone from 10 days. When i bought it it was clean and no dust inside. Please tell me if i send it to retail center to repair is it a good choice or soon will be the same. I have HD2 before and i didn't have this problem.

[Q] Broke my phone's screen

I dropped my phone on some pretty hard stuff, and it has a big crack now, on the right side of the screen. Everything seems to be working fine, and the touch screen in itself has no issues (it works even on the cracked part of the glass), but the crack is pretty big, and it runs right from top to the bottom of the screen. Any idea how/where I can get it replaced, and how much it might cost?
I though gorilla glass was a lot more tougher :crying:
Thanks!

If you are game enough to do it yourself
http://www.youtube.com/watch?v=cTOyjGol_iM
There are a few screens on ebay for cheap
Can you get it done cheap in a market or something? You can here

Oh, well. Seems like fun!
Did not find anything for the IncS on EBay's Indian site, but I guess I can get it shipped from the States - I found several on that.
But before I try this, I would definitely want to know how much the HTC repair center might charge me for this The LCD is fine, and only the glass (or digitizer - I got that from Mark's youtube link) has to be replaced. There are several on eBay for 35 USD, which is kinda OK, but I do not want to end up with a messed up non-working phone at the end of it

There may be a few nerves taking apart a $400 phone haha
And from my research, the glass and the digitaliser are attached
You could always enquire at HTC by calling them or emailing
That would obviously be the safest way
Sent from my Incredible S using XDA

Yeah, I mailed them, and they asked me to contact their Customer Care over phone, and the person at the CC had no idea what a digitizer is, and he asked me to get in touch with the repair center here, which is closed on Sundays
Will update here tomorrow after a visit to the repair center.
Sent from my (broken) HTC Incredible S using xda app-developers app :'(

Cracked Camera Lens

Has anyone else encountered this problem? I haven't even dropped the phone and there are pretty much no scratches on the phone so I don't understand how it cracked.
I can see where pressure may have been applied to the lens. But I'm so frustrated because I bought this phone because of the camera and I always put my phones in my pocket.
Does anyone know if HTC will cover this for free? And if not then what's the charge? iFixIt gave this phone a repairability score of 1/10 (10 being easiest to repair) so I'm assuming this isn't really something I could fix myself.

Hi
Greetings,
The most easy way is let HTC service centre handle the issue and tell them what has happend
99% Ull have to pay for camera but ask them to repair in warranty,
Atleast you will confident that your phone is new and in safe hands
Sent from my HTC Sensation Z710e using xda premium

I have agree with Shrex. I cant imagine how difficult it would be to find the lens AND replace it without making matters worse.
Either way, I hate that you had it happen. Hope you can get it fixed without a lot of hassle.

In Canada HTC requires that the wireless carriers handle any type of phone repairs, who in turn sends the phone to an authorized repair shop.I sent the phone out today. I may have been misleading with what I said so I should say that it is the PLASTIC piece that covers the lens that has been cracked.
With that being said, lets hope the repair is cheap. Otherwise I will not be a happy camper.

[Q] Screen Cracked [Question(s) on how to fix it]

Hi, I recently got my HTC One (m7 / at&t) as a graduation present in June. Unfortunately I recently dropped it face down without its case onto the ground and resulted in a large crack(s) on the screen. I can still use the device, text, talk, watch videos etc.. but as you can obviously tell one does not simply enjoy the pleasure of having their phone(s) screen cracked.
So I immediately began looking for a solution and repair shops said 300$ to fix when I purchased my phone for just a little over 300$. So that is out of the question, unless its truely my last resort. So I began looking on how to fix it, youtube failed me the only thing that was helpful were the breakdown videos of the HTC One teaching me how to take apart the phone (The only part I was interested in was on taking out the glass).
The only solution I currently can think of would to repair it myself. So here are my questions.
1) The screen is cracked only, the touch screen works fine etc.. so can someone show me the listing on ebay/amazing (I prefer amazon) of the kit or things I would need to fix it.
I Saw this one:
amazon /HTC-M7-screen-digitizer-replacement/dp/B00CWKGZ5U/ref=sr_1_5?ie=UTF8&qid=1376517625&sr=8-5&keywords=HTC+One+Glass
Because it looks like exactly what I Need, BUT I'm no expert so would that fix my problem? Or is it the wrong thing since all I need is the glass and thats the "Digitizer Outter Glass" or something? I dont know my terms that well but to me it seems like what I need because its the "Outter Glass" haha.
But I'm confused about that because it says Digitizer outter glass and in the picture has the connection cord thing, Would this be replacing every part having to deal with the screen? (i.e I take a suction cup and take out the screen, and unplug the connection from the phone to the screen, would what I having in my phone (cracked screen with cord..) be the same thing as what Ill be ordering from that amazon thing but NOT cracked?)
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2) How would I replace it step by step? I already seen videos of taking the phone apart and replacing iPhone screens but I havent seen any towards the HTC One in regards to replacing the screen. So would someone mind pointing me in the right direction, or giving me a text tutorial on what to do? I can pretty much figure it out by reading it since I have videos n pictures to compare it to sorta.
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3) I never done a repair before but it doesnt seem that hard, just have to be gentle and know what youre doing (Thus why im asking so many questions), is this my best option? Or what should I do...
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4) When I seen videos regarding the iPhone screen replacement it was showing things like Screen Seal / and him literally taking off the glass from the this other thing and replacing just the glass itself instead of the thing below it.
Would I have to also use a type of screen seal / or have to take glass off like you would do in the iPhone or is it a 100% different conecpt / idea?
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Remember: I basically need to know what I need to fix the cracked screen of my phone, I think this is what i need:
amazon /HTC-M7-screen-digitizer-replacement/dp/B00CWKGZ5U/ref=sr_1_5?ie=UTF8&qid=1376517625&sr=8-5&keywords=HTC+One+Glass
So if it is, then may someone tell me how to replace my phones cracked screen using that and explain it to me what im actually doing and watch each part is etc.. (like what im buying and whats cracked with my phone, so I know its what I need)
and if not, can someone tell me what I need and how to do it?
PS I understand I cant post outside links, but its amazon and Im not trying to advertise i just need the link as a comparison / example

This is one of the worst phones created when it comes to repair. It is well made, but ease of repair was not their priority. The only thing I can recommend to you would be to go to the Ifixit web site. They do a tear down of the phone to show how hard it is to repair. Maybe that will help you out.
Edit: In your original post, you wrote that you had watched videos on the Iphone. Since this is a different phone with differences in assembly, I suggested a video concerning this specific phone. Not trying to be rude, but if I was taking apart my HTC, I would view specific videos concerning my phone. I thought that the specific video might give you clues as to the parts involved in assembly and what procedures were necessary. The video I was referring to concerned their taking apart an HTC One. Every bit of information might be helpful to you trying to fix your problem.

Wolf said:
This is one of the worst phones created when it comes to repair. It is well made, but ease of repair was not their priority. The only thing I can recommend to you would be to go to the Ifixit web site. They do a tear down of the phone to show how hard it is to repair. Maybe that will help you out.
Click to expand...
Click to collapse
Not being rude but I'm pretty sure I already stated the fact that I seen the videos and tutorials regarding the tear down of the phone. So how do you expect that to "maybe" help me out? If I'm trying ti find out the part(s) I need to replace since I don't know the full termology.
I know how to take my phone apart (For the most part), I Just need to know mainly what I need to replace to fix my cracked screen, or whats my best solution. + The questions i stated in the thread.
Thank you.

Unfortunately you will have to change the whole screen assembly.
This will cost you a little ... http://www.etradesupply.com/oem-htc...itizer-assembly-with-front-housing-white.html
You could try also just the LCD+ digitizer (if the front aluminum parts are still intact: http://www.etradesupply.com/oem-htc-one-lcd-screen-and-digitizer-assembly.html
If you scratched the back of the phone, those guys have the back assembly also ... about 24 USD ... ( http://www.etradesupply.com/oem-htc-one-rear-housing.html )
You could TRY replacing only the digitizer ( http://www.etradesupply.com/oem-htc-one-digitizer-touch-screen.html ) but I would not go there. In between the digitizer (what is actually cracked in your case) and the lcd there is a special "jelly" glue which is VERY hard to remove w/o breaking the LCD. I tried that on a N7 and now I'm waiting for a new LCD to be delivered ...
Good luck!

Thank you, I appreciate the reply.
My casing / housing isnt broken (The cracks start from the top of the screen right below the camera/speakers where the glass is, and the crack(s) end towards the HTC Logo etc..) so should I still buy the white housing with lcd+digitizer or should I just go with the second option and buy the digitizer+lcd without the housing (second link you gave me)

JohnVerde said:
Thank you, I appreciate the reply.
My casing / housing isnt broken (The cracks start from the top of the screen right below the camera/speakers where the glass is, and the crack(s) end towards the HTC Logo etc..) so should I still buy the white housing with lcd+digitizer or should I just go with the second option and buy the digitizer+lcd without the housing (second link you gave me)
Click to expand...
Click to collapse
Let us know how it went. :good:

Not sure if it's worth it. HTC will fix it for you somewhere around $180.
Sent from my HTC One using xda app-developers app

JohnVerde said:
Hi, I recently got my HTC One (m7 / at&t) as a graduation present in June. Unfortunately I recently dropped it face down without its case onto the ground and resulted in a large crack(s) on the screen. I can still use the device, text, talk, watch videos etc.. but as you can obviously tell one does not simply enjoy the pleasure of having their phone(s) screen cracked.
Click to expand...
Click to collapse
Hi,
I posted a lengthy thread on how to do a repair here
http://forum.xda-developers.com/showthread.php?t=2387992
Did it well over a month ago and it is still running fine.

You might want to call you household insurance, and tell them someone in your household (not you) dropped the phone while cleaning for example.
Here in the Netherlands, they will pay the repair even the same day.
I didn't had to send them anything, just tell them on the phone how much the reparations would cost, and they transfered the complete numeber right away!
Too bad I found that out after spending more than $100,- on phone reparations.
It might be worth the shot, since they may reimburse it for you.

Screen replacement advise, pleasw

Hi guys, I have got my HTC One screen cracked recently and a few dents on the housing, nothing very noticeable but I like my One looking spotless additionally, I always wanted black one but at the time I was buying silver was the only one available I found a website where I can buy screen and housing. Could you please give me an advice or share your experience on screen replacement? thank you in advanced guys!

ekabon said:
Hi guys, I have got my HTC One screen cracked recently and a few dents on the housing, nothing very noticeable but I like my One looking spotless additionally, I always wanted black one but at the time I was buying silver was the only one available I found a website where I can buy screen and housing. Could you please give me an advice or share your experience on screen replacement? thank you in advanced guys!
Click to expand...
Click to collapse
on the i fix it take down it scored a very low score on repairable score
http://www.ifixit.com/Teardown/HTC+One+Teardown/13494
HTC One Repairability Score: One out of 10 (10 is easiest to repair)
Very, very difficult (possibly impossible?) to open the device without damaging the rear case. This makes every component extremely difficult to replace.
The battery is buried beneath the motherboard and adhered to the midframe, hindering its replacement.
The display assembly cannot be replaced without removing the rear case—this will make the most common repair, a damaged screen, nearly impossible.
Copper shielding on many components is difficult to remove and replace.
hope this helps

This user did just that and was happy with the results:
http://forum.xda-developers.com/showthread.php?t=2387992

I would contend that if you don't either have a lot of experience or a lot of time, patience, desire to learn and acceptance of the fact you'll probably destroy your phone, I'd give tearing down your HTC One a miss.

I'm pretty sure I can disassemble my phone carefully, I've read about it a lot and watched some videos, but the only think no one has mentioned so far is how to put it back together, using new housing. Cause I wonder if I need to use some glue or something?
Sent from my HTC One using Tapatalk