I've been having this problem since day one with my One. I can't send or receive mms through the stock messaging app. Whenever I try, I get an error that says "Generic Network Failure"
I spoke with sprint tech support and we tried: prl update, profile update, hands free activation, manual hands free activation, then I just did a full factory reset. None of these things worked. Took it to the Sprint store and they just installed Handcent and told me to use that app instead of the stock app. (Meaning Handcent works but the stock app doesn't) Has anyone had this problem and has a solution? All recommendations are welcome.
Lol.....a Sprint rep did that?? I would demand an exchange.
In all fairness, it could be the reception in your area. Are other phones doing this with Sprint?
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yeah here in Vegas the last couple of months been choppy. they been upgrading the tower's. it's been a pain but hopefully I'll have lte soon.
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champ052005 said:
Lol.....a Sprint rep did that?? I would demand an exchange.
In all fairness, it could be the reception in your area. Are other phones doing this with Sprint?
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After talking with Tech support and a bunch of other people, they're replacing it as soon as they get some more phones in stock which should be like tomorrow.
Related
I'm moving to an area where I don't get service and after taking to att, they said I'm screwed basically. Us cellular has excellent service there. So my question is if I unlock will I be able to bounce off their towers? I'm on continium 5.5. And does anyone have a sip account they recommend? Thanks guys
Sent from my GT-I9000 using XDA Premium App
jferg5 said:
I'm moving to an area where I don't get service and after taking to att, they said I'm screwed basically. Us cellular has excellent service there. So my question is if I unlock will I be able to bounce off their towers? I'm on continium 5.5. And does anyone have a sip account they recommend? Thanks guys
Sent from my GT-I9000 using XDA Premium App
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Click to collapse
I use sipgate, works pretty well.
Thanks man. I'm trying that now.
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jferg5 said:
Thanks man. I'm trying that now.
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No problem. Glad i could help.
I wanted to try it too, but web site says that they have no numbers at this time.
I will have to check back later. I'm trying to use CSipSimple app with antisip and I'm getting no where.
I'm on DlevRom 5.0 with DarkCore, so I'm going to his thread and ask if his Rom will allow wifi calling.
Just to throw this out there -
From what I understand (and it could be wrong), if AT&T can't provide service to you in a given area, they're not technically holding up their end of the TOS of your contract, and you would have grounds to get out of your contract without having to pay the ETF. Basically, when you signed on, they said they would provide you with cellular phone service and you would provide them with monetary compensation. If they can't give you the service, they are in breach of contract, and you shouldn't (keyword: shouldn't) have to stay in the contract with them.
I'm no AT&T (or cell phone plans in general) expert, so take this with a grain of salt, but you might want to call AT&T and have a discussion about this and see what your options are.
Anyone else have any thoughts / opinions / experience with this issue?
So, my 5 lines of HTC One's from Sprint were having signal problems. Don't know why because all the Evo's before never had this issue, they replace one of them to test it, problem persist.
They sent me today a free device that boost Sprint coverage and it's awesome! Full coverage now and am cool, if you guys have this issue then call Sprint and they send you one for free without monthly fee!
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jonathanhtc said:
So, my 5 lines of HTC One's from Sprint were having signal problems. Don't know why because all the Evo's before never had this issue, they replace one of them to test it, problem persist.
They sent me today a free device that boost Sprint coverage and it's awesome! Full coverage now and am cool, if you guys have this issue then call Sprint and they send you one for free without monthly fee!
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How are the speeds?
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Airave only improves voice coverage...
w8setter said:
Airave only improves voice coverage...
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Click to collapse
New ones do 3g
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w8setter said:
Airave only improves voice coverage...
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Click to collapse
Yeah the new ones def. do data now. Have one myself.
w8setter said:
Airave only improves voice coverage...
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Click to collapse
They've been doing data since the second update. I've had one the past 2 years that does data. I usually just use wifi at home though.
jonathanhtc said:
So, my 5 lines of HTC One's from Sprint were having signal problems. Don't know why because all the Evo's before never had this issue, they replace one of them to test it, problem persist.
They sent me today a free device that boost Sprint coverage and it's awesome! Full coverage now and am cool, if you guys have this issue then call Sprint and they send you one for free without monthly fee!
Sent from my HTCONE using xda premium
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Click to collapse
Just a heads up, I did the same exact thing and it's free for awhile but I just noticed they are now charging me for the airrave...
Sent from my aluminum T.A.R.D.I.S!
motoelliot said:
Just a heads up, I did the same exact thing and it's free for awhile but I just noticed they are now charging me for the airrave...
Sent from my aluminum T.A.R.D.I.S!
Click to expand...
Click to collapse
If you dont use it much/enough they'll start charging the monthly fee as well.
We use it daily...
Sent from my aluminum T.A.R.D.I.S!
I'm havins text message issues with my airave with my HTC one.
It worked fine with my old phones but from day one when my HTC one is connected to it my out going messages don't send. The incoming messages are hit or miss. Does this on my wife's phone too.
I reset and my router and it stiill does it.
I have not had time to call sprint about the issue
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They tell me it was free and no charges! Let's see.
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jonathanhtc said:
They tell me it was free and no charges! Let's see.
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Click to collapse
Wait 6 months or so and they'll sneak a charge in there. Sprints sneaky like that...
Sent from my aluminum T.A.R.D.I.S!
bjl95mustang said:
I'm havins text message issues with my airave with my HTC one.
It worked fine with my old phones but from day one when my HTC one is connected to it my out going messages don't send. The incoming messages are hit or miss. Does this on my wife's phone too.
I reset and my router and it stiill does it.
I have not had time to call sprint about the issue
Sent from my HTCONE using xda app-developers app
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Click to collapse
When you get time, call the Airave support number. I had the same issue with my GNex and they reactivated it for me (no data wipe) and it worked perfectly after that.
My AT&T Moto X is sending MMS pictures that are to large to open. My Galaxy S4 always shows that its automatically decompressing when to large. Why does the Moto X not do this and what is the solution. Thanks in advance.
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Anyone know the answer?? If this thing can't properly send a picture message I may get rid of it.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
Compresses fine for me. Are you using a 3rd party messenger? Stock messaging and hangouts both will resize automatically. If they're not, you've likely altered something or aren't using the native messaging apps.
Sent from my XT1080 using Tapatalk
No, everything is factory set. No third party apps or anything like that. Most pics are sending fine, but some will say "to large" and show a hazard type sign... No idea. Thanks for the input
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Same thing is happening on mine. I've tried sending pics to an S3 and the recipient gets " The media content was not included due to a picture resolution or message size restriction". I checked the details and the message size is in the 300-400kb range while picture messages I sent with an HTC doubleshot where usually under 100kb. Am I missing a setting? I am also using the stock messaging app, btw
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I set hangouts to be the default messaging app and have successfully sent mms to other Android devices... So there's that.
Sent from my XT1053 using xda app-developers app
mojoffdawal said:
Same thing is happening on mine. I've tried sending pics to an S3 and the recipient gets " The media content was not included due to a picture resolution or message size restriction". I checked the details and the message size is in the 300-400kb range while picture messages I sent with an HTC doubleshot where usually under 100kb. Am I missing a setting? I am also using the stock messaging app, btw
Sent from my XT1053 using xda app-developers app
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My wife has the same problem with her XT1053 on T-Mobile. Sometimes instead of the picture, the recipient gets the media content size message.
We've tried sending the same image and different times and on or off wifi. Sometimes it works. Sometimes it doesn't. We have not figured out a pattern.
We've also tried both the epc and fast apn and with or without MMS proxy set in the apn settings.
She's coming from an iPhone so anything that doesn't "just work" is a glaring deficiency.
poorgrad said:
My wife has the same problem with her XT1053 on T-Mobile. Sometimes instead of the picture, the recipient gets the media content size message.
We've tried sending the same image and different times and on or off wifi. Sometimes it works. Sometimes it doesn't. We have figured out a pattern.
We've also tried both the epc and fast apn and with or without MMS proxy set in the apn settings.
She's coming from an iPhone so anything that doesn't "just work" is a glaring deficiency.
Click to expand...
Click to collapse
whats the pattern you notice because mine has no pattern. I'm having the same issue, on tmobile using the t-mobile XT 1053. I attached a screenshot of the error message I'm getting.
Its been going on for week with me using AIO and using T-mobile, using 4.4 and 4.4.2. I even got my phone warrantied because of it. Still happening, obviously there is a software bug with the stock messaging app. also, my signal randomly disappears -___- I'm waiting on a call back from a level 3 technician.
Motorola, please take note of the moto x bug!
Try using hangouts. I can send anything. But I'm still on 4.4
MOTO X SLAPPED
I had the same problem with the stock app on my T-Mobile moto x. Switched to 8sms and it works fine.
Sent from my Nexus 7 using xda app-developers app
drago10029 said:
whats the pattern you notice because mine has no pattern. I'm having the same issue, on tmobile using the t-mobile XT 1053. I attached a screenshot of the error message I'm getting.
Its been going on for week with me using AIO and using T-mobile, using 4.4 and 4.4.2. I even got my phone warrantied because of it. Still happening, obviously there is a software bug with the stock messaging app. also, my signal randomly disappears -___- I'm waiting on a call back from a level 3 technician.
Motorola, please take note of the moto x bug!
Click to expand...
Click to collapse
Sorry that was a mis-type. We have NOT figured out a pattern.
poorgrad said:
Sorry that was a mis-type. We have NOT figured out a pattern.
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Click to collapse
ok, thanks for clarifying. I haven't been able to replicate it either. my girlfriend and i have been working on this issue for days lol. Next step is to get a refund. This says too much about Motorola and the state of android. grrrr!!! #fasterupdates
try 8sms.
maybe carrier restriction?
It's not a carrier restriction. Fact is, the MMS apk file does not include the code to compress down the image. I believe this is also happening with the AOSP Messenger as well. I'm not sure why, but I was having this exact same issue on some other ROMs on my RAZR HD. It's my guess that Google removed the auto-compression code from the AOSP messaging app in an effort to get people to use Hangouts.
Sent from my Nexus 7 using Tapatalk
I have same problem when sending it to someone with nexus 5. It's weird.
Sent from my XT1056 using xda app-developers app
I gave up on the stock messaging app and hangouts and use 8sms instead. Pictures are fine but I can only get mms through mobile data, not wifi. I'm on Tmobile so I think this is a limitation of the service... Unless anyone knows a way around this.
Sent from my XT1053 using xda app-developers app
I use the stock MMS.apk and I have never had this issue. I've sent pics to iPhones, GS3/GS4, Nexus 5s, you name it. Never had anyone tell me they couldn't see my images. I'm still on Jellybean though, maybe it's a KitKat thing?
Sent from my Moto X
arcanexvi said:
Compresses fin
e for me. Are you using a 3rd party messenger? Stock messaging and hangouts both will resize automatically. If they're not, you've likely altered something or aren't using the native messaging apps.
Sent from my XT1080 using Tapatalk
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Click to collapse
jshahanii said:
No, everything is factory set. No third party apps or anything like that. Most pics are sending fine, but some will say "to large" and show a hazard type sign... No idea. Thanks for the input
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[email protected] said:
Try using hangouts. I can send anything. But I'm still on 4.4
MOTO X SLAPPED
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Click to collapse
_MetalHead_ said:
I use the stock MMS.apk and I have never had this issue. I've sent pics to iPhones, GS3/GS4, Nexus 5s, you name it. Never had anyone tell me they couldn't see my images. I'm still on Jellybean though, maybe it's a KitKat thing?
Sent from my Moto X
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***IF YOU ARE HAVING THE ISSUE PLEASE READ THE FOLLOWING***
So I'm curious as to what carrier you guys are using? Also is the problem sporadic or constant?
HYPOTHESIS: I have a good case that T-mobile's network is to blame, in my situation. I've been using t-mobile with 2 different moto x (I exchanged because the compression issue) I am currently using a t-mobile HTC One which I will be returning since I thought the issue was my moto x. The issue still occurs on T-mobile HTC One.
So I've had MMS messages always send but some arrive and some don't, using The HTC One as well as the moto x, using t-mobile. What's interesting is this:
All messages take long to send
Some say sent (verified by checking the time stamp and also clicking on the view details for the picture) but after asking the recipient they would tell me they never received it.
I tested with friends from other networks (Sprint and AT&T), they've sent me images and I have no problem receiving them
I've sent messages to friends using other carriers (non-tmobile) they had no issues receiving mine but they would take long to send
Doing the t-mobile customer service test ((SENDING A MMS TO MYSELF, SOMETIMES THEY DON'T ARRIVE BUT WHEN THEY DO THEY ALSO TAKES A CONSIDERABLE AMOUNT OF TIME))
My GF and I both have tmobile branded phones on tmobiles network and all the above situations happen to us both. all the ISSUES I mentioned occur when we text one another too.
I've been testing MMS messages for 2-3 weeks texting a T-mobile iPhone 5 and my HTC One (T-mobile) and 2 Moto X (T-mobile) (XT 1053) all phones were running latest software. So this rules out pretty much every variable. We both have good coverage and have not dropped our phones at all.
THEORY: T-mobile has been aggressively bringing in new customers for months now with all the new plans and marketing and whatknot. So I believe that Tmobiles network is either having proxy issues with MMS or simply they are experiencing network congestion with all the new customers. This is similar to the network issues people were experiencing when AT&T got the iPhone for the first time. Things were pretty bad around those time for AT&T customers and a lot of people.
last, This is the hardest evidence I could get so far being that I can't indirectly test each and every carrier lol
I really do hope this helps!
Tmobile user here.
Sent from my XT1053 using xda app-developers app
Is there anyone that else having issues beaming apps or webpages to other devices via NFC after updating to 4.4.2? I get a transfer error message that says unable to transfer URL via NFC. Sprint and HTC have both said they haven't heard of any known issues... Until I updated the store demo HTC one and showed the repair technician. I guess I'm trying to find out if these are isolated incidents or something that will be a known issue.
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robbierockz said:
Is there anyone that else having issues beaming apps or webpages to other devices via NFC after updating to 4.4.2? I get a transfer error message that says unable to transfer URL via NFC. Sprint and HTC have both said they haven't heard of any known issues... Until I updated the store demo HTC one and showed the repair technician. I guess I'm trying to find out if these are isolated incidents or something that will be a known issue.
Sent from my HTCONE using XDA Premium 4 mobile app
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Click to collapse
Having the same issue here, though I did not test NFC before the 4.4.2 update. I can receive URLs but I can't send them. Sending pictures and videos works though. Running stock Vodafone branded HTC One
sh080 said:
Having the same issue here, though I did not test NFC before the 4.4.2 update. I can receive URLs but I can't send them. Sending pictures and videos works though. Running stock Vodafone branded HTC One
Click to expand...
Click to collapse
It worked on 4.3. On the store demo phone, we had tested it to make sure it worked before the update and verified that it stopped working after. The Sprint tech said he had submitted a trouble ticket. I also reported it to HTC and they are "going to call" me back in 3-5 days. Just curious as to how long before they fix it.
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robbierockz said:
It worked on 4.3. On the store demo phone, we had tested it to make sure it worked before the update and verified that it stopped working after. The Sprint tech said he had submitted a trouble ticket. I also reported it to HTC and they are "going to call" me back in 3-5 days. Just curious as to how long before they fix it.
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I'll let you know when mine gets fixed as well. Also, do you have any problems with audio in Skype? Just noticed I can't hear anyone since the update, but they can hear me... weird
I tested Skype. Seems ok to me. Then again I had uninstalled it and reinstalled it for something else prior to you saying something about it. Another thing I noticed with this update is that the 4G icon will disappear while on a call. I can still use data while on the call. It's just that before it let me know data was available. Now it was making me think that doing both wasn't an option anymore.
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robbierockz said:
I tested Skype. Seems ok to me. Then again I had uninstalled it and reinstalled it for something else prior to you saying something about it. Another thing I noticed with this update is that the 4G icon will disappear while on a call. I can still use data while on the call. It's just that before it let me know data was available. Now it was making me think that doing both wasn't an option anymore.
Sent from my HTCONE using XDA Premium 4 mobile app
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Turns out the Skype thing was because of the other device. As far as I can see, this update brought us only bad things. NFC not fully working, battery life sucks compared to 4.3... Only improvements are easy change of SMS default app and some visual improvements. I want my battery life back!
I don't have a Sprint HTC One, but after the upgrade to kit kat, NFC isn't working for me.
danielr18 said:
I don't have a Sprint HTC One, but after the upgrade to kit kat, NFC isn't working for me.
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Who's your carrier? I have an open dialogue with one of their special projects tier 3 department members. Any additional info you can provide would be appreciated.
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I have a Sprint HTC one, and nfc no longer works, can't make purchases, or beam YouTube etc
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noneed2aim said:
I have a Sprint HTC one, and nfc no longer works, can't make purchases, or beam YouTube etc
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Does it give you an error message or just doesn't work? I'm assuming you have the NFC toggle set to on, right? Can you provide any specific details? Like does it make the sound effect at all? Any indication that it is at least trying to work?
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robbierockz said:
Does it give you an error message or just doesn't work? I'm assuming you have the NFC toggle set to on, right? Can you provide any specific details? Like does it make the sound effect at all? Any indication that it is at least trying to work?
Sent from my HTCONE using XDA Premium 4 mobile app
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It gives me an error message, NFC is on, and it works because it shows the error message when I touch both phones. It's very laggy, look at my thread: http://forum.xda-developers.com/showthread.php?t=2660552
so I thought my software was mucked up but then I read a bunch of people are having connectivity issues over the past few days. sprint is blaming my phone but I doubt it, specially with it being a known issue.
basically the phone is having a really tough time conecting to evdo and 1x so much so that I can happily be surfing the web in lte and yet I cant make any phone calls or text messages
anyone else having this issue? and has anyone found something to help?
Sent from my 831C using XDA Free mobile app
reinaldistic said:
so I thought my software was mucked up but then I read a bunch of people are having connectivity issues over the past few days. sprint is blaming my phone but I doubt it, specially with it being a known issue.
basically the phone is having a really tough time conecting to evdo and 1x so much so that I can happily be surfing the web in lte and yet I cant make any phone calls or text messages
anyone else having this issue? and has anyone found something to help?
Sent from my 831C using XDA Free mobile app
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Click to collapse
Most of us have had luck by changing from LTE/CDMA to CDMA only in your network settings. Until there is a software update we are all stuck for now. I had sending text issues for a day or so then that went back to normal. It's a Spark issue. do not worry too much. Neither Sprint or HTC is saying anything about when the update will come.
blader3759 said:
Most of us have had luck by changing from LTE/CDMA to CDMA only in your network settings. Until there is a software update we are all stuck for now. I had sending text issues for a day or so then that went back to normal. It's a Spark issue. do not worry too much. Neither Sprint or HTC is saying anything about when the update will come.
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Click to collapse
holy stuff! it fixed it. (except for now I don't get lte...) so does Sprint know about this? are they lying to me? how do they get away with it?
Sent from my SM-T217S using XDA Free mobile app
reinaldistic said:
holy stuff! it fixed it. (except for now I don't get lte...) so does Sprint know about this? are they lying to me? how do they get away with it?
Sent from my SM-T217S using XDA Free mobile app
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Click to collapse
Yeah they know. Just are not willing to tell us about when a update might come