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Lte won't work

Los Angeles area. I work in the valley paicoma, and there's good lte connection there..I had the iPhone 5 and I would get lte, then I switch to galaxy note 2 and I would also get lte, now I'm using the HTC one and I don't get lte, does anyone knows if there's a fix....thanks in advance
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Doesn't get as in you can't connect?
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I only get 3g...but I should be getting lte....does the prl has to do anything
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I am in the same boat as you. I am in the LA area, and I had good signal in my neighborhood too. However, I can't connect with LTE either, even when I stand next to the tower.
The most weird thing is: I went to the store fore return. When I hit the store, my phone works with LTE outside of the store. I have to go home. Now my phone still has no LTE connection.
It looks like that it is Sprint or HTC software issue. I had no clue what to do though.
youngster1943 said:
I only get 3g...but I should be getting lte....does the prl has to do anything
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Click to expand...
Click to collapse

I had same problem in Atlanta returned one same thing after a couple of pro updates 4g started working just give it a little time it will start to connect after a few updates
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youngster1943 said:
Los Angeles area. I work in the valley paicoma, and there's good lte connection there..I had the iPhone 5 and I would get lte, then I switch to galaxy note 2 and I would also get lte, now I'm using the HTC one and I don't get lte, does anyone knows if there's a fix....thanks in advance
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Click to expand...
Click to collapse
Call Sprint customer care and have them check your UICC ID under settings/about/phone identity. I had exchanged my phone and this number didn't update and caused me to not get 4g when others had it. Its the same number as your SIM ID and is required to match your phone. Seems to be a common issue with setting up the HTC One since is has a SIM Card. They may argue with you that its for International only....tell them I understand that but you have seen others with this problem and that their UICC ID numbers did not match on the account and that its required to make 4g work.

Ok, thanks
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questions go into the questions section
http://forum.xda-developers.com/forumdisplay.php?f=2217

Same here ..I had an exchange ..ever since then 4g hasn't switched on once ...I live in Raleigh / Durham area and while not covered there are plenty of areas with 4g and never seen it once ...I called and asked if it could have anything to do with my exchange and SIM card and they said no ..figured they might of been wrong

firmbiz94 said:
Same here ..I had an exchange ..ever since then 4g hasn't switched on once ...I live in Raleigh / Durham area and while not covered there are plenty of areas with 4g and never seen it once ...I called and asked if it could have anything to do with my exchange and SIM card and they said no ..figured they might of been wrong
Click to expand...
Click to collapse
Yea you have to call them with confidence that you know what the issues are. And in markets they have not launched yet just explain that data is very bad on this phone and you get a lot of dropped calls. Then just ask them to please verify the numbers on your account with the phone....and especially the UICC ID.

I live in LA as well, and I only get LTE in a few different specific areas. Should I call them to make sure all of my numbers are correct? Is there anything else I can do?

slayer69 said:
Yea you have to call them with confidence that you know what the issues are. And in markets they have not launched yet just explain that data is very bad on this phone and you get a lot of dropped calls. Then just ask them to please verify the numbers on your account with the phone....and especially the UICC ID.
Click to expand...
Click to collapse
Thank you sir after jumping through the typical refresh reboot bs the lady finally listened to me and compared my SIM id# and it didn't match ..presto...I now have 15mbs down. Much appreciated

nerv8765 said:
I live in LA as well, and I only get LTE in a few different specific areas. Should I call them to make sure all of my numbers are correct? Is there anything else I can do?
Click to expand...
Click to collapse
PM me your zip code(s) of where you use your phone the most. I will send you a map of those areas and the towers that are upgraded. Not everything is complete there.
firmbiz94 said:
Thank you sir after jumping through the typical refresh reboot bs the lady finally listened to me and compared my SIM id# and it didn't match ..presto...I now have 15mbs down. Much appreciated
Click to expand...
Click to collapse
That's awesome to hear......glad it worked for ya!

90065 zip code
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I called sprint today, and they confirmed
The uicc I'd #, and it was correct on there system. ...what they have me do was to remove the SIM card, turn off the phone, put back the SIM card in, turn on the phone, update profile & prl. After doing this after 5 mins it showed the 4g on my phone, only for about 5sec.....then it went back to 3g....this was a good sign tho* .. I'm going to try it tommarrow at work since over there there's a steady lte connection...hope it works
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youngster1943 said:
I called sprint today, and they confirmed
The uicc I'd #, and it was correct on there system. ...what they have me do was to remove the SIM card, turn off the phone, put back the SIM card in, turn on the phone, update profile & prl. After doing this after 5 mins it showed the 4g on my phone, only for about 5sec.....then it went back to 3g....this was a good sign tho* .. I'm going to try it tommarrow at work since over there there's a steady lte connection...hope it works
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Click to expand...
Click to collapse
Well if not you can always do an Insurance replacement if you have it. There is always a chance you have a bad radio.

slayer69,
Could you please send me the map a zip 90703? Thanks a lot,
slayer69 said:
Well if not you can always do an Insurance replacement if you have it. There is always a chance you have a bad radio.
Click to expand...
Click to collapse

Would love to see a map of 02664. Sprint coverage map says fair lte, im lucky to see any 3g.
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bondseven said:
slayer69,
Could you please send me the map a zip 90703? Thanks a lot,
Click to expand...
Click to collapse
ajd88 said:
Would love to see a map of 02664. Sprint coverage map says fair lte, im lucky to see any 3g.
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Click to expand...
Click to collapse
Sent PM to both of you. :highfive:

Thank you very much
slayer69 said:
Sent PM to both of you. :highfive:
Click to expand...
Click to collapse

Continued phone issues

How many times can one return a phone for replacement for the same issue? At some point can I request a different device? I'm on my second "one" and it has the same connectivity issues my first one had. Can I at some point ask for a different phone.
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You sure its the phone and not issues with the network ? Where I work, we only allow a total of 3 (original, swap, and another swap)
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It's already been replaced once. Where I live I have pretty good service, but there are times when I drop my connection while I have a good connection. What happens after the third replacement?
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tommason1968 said:
How many times can one return a phone for replacement for the same issue? At some point can I request a different device? I'm on my second "one" and it has the same connectivity issues my first one had. Can I at some point ask for a different phone.
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Click to expand...
Click to collapse
You haven't described the type of issue that you're having. Remember, the bars only indicate voice signal strength.
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3 swaps within 1 year. This would be through Asurion. At the Sprint store they will swap it 3 times before offering you a comparable model. If you want to keep the same phone then they can swap it as many times, in store, as you would like.
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sauprankul said:
You haven't described the type of issue that you're having. Remember, the bars only indicate voice signal strength.
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Click to expand...
Click to collapse
I can be using various apps like poker F.B or even the browser. Take the internet for instance. I can be using it and at any time it will loose connection. Same with playing poker. While I usually get connected within a minute, it's still annoying. I can't tell that I have good connection cause when it is on it loads pages fairly quick.
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tommason1968 said:
I can be using various apps like poker F.B or even the browser. Take the internet for instance. I can be using it and at any time it will loose connection. Same with playing poker. While I usually get connected within a minute, it's still annoying. I can't tell that I have good connection cause when it is on it loads pages fairly quick.
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Click to collapse
I get that a lot on my Note 2. Usually its the phone switching back and forth from ehrpd to 1xrtt. Either your towers are being worked on or are over capacity like mine.. Worst data experience ever. After 10yrs I might bite the bullet and switch carriers, can't take it any longer..
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Until your area is complete or a Radio update is released your phone will continue to act like this..Only way I could make mine stable was to run it in CDMA mode only and completely ignore 4G until more towers fill the gaps.

tommason1968 said:
I can be using various apps like poker F.B or even the browser. Take the internet for instance. I can be using it and at any time it will loose connection. Same with playing poker. While I usually get connected within a minute, it's still annoying. I can't tell that I have good connection cause when it is on it loads pages fairly quick.
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Click to collapse
I get the same issue and have come to find a workaround that fixes it. This only works for 3G, but if you switch your network settings from LTE/CDMA to CDMA only you won't have any issues. I never get the issues that you explain while on 4G, but I constantly get them on 3G. Get that fix a try and let me know if it works :good:

Go into settings them power and turn off data sleep.
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Call sprint. Have them verify your SIM ID and UICC ID under settings/about/Phone Identity. Make sure they have the same number on your account as the phone. They may argue with you that the number doesn't matter accept for International but make them check anyways. If you have 4G in your area it will matter.....or even if its just Network Vision. Just keep pressing them to verify. If they are different have them connect you to activation's and have them fix it.

come on sprint!

http://m.cnet.com/news/sprint-posts-q2-loss-of-$16b-as-2m-subscribers-drop-off/57596067
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http://www.engadget.com/2013/07/30/sprint-reports-highest-ever-revenue-of-7-2-billion-q2-2013/
Funny how Cnets article talks about the bad mainly...Engadget article is more balanced.
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thlinx said:
http://m.cnet.com/news/sprint-posts-q2-loss-of-$16b-as-2m-subscribers-drop-off/57596067
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Click to collapse
Headline is grossly misleading. It's not the 2M subscriber drop-off that caused the costs-- many of them were on the old iDEN network and essentially marginal anyway. It's the cost of safely shutting down and dismantling iDEN that was essentially one of many large, one-time costs Sprint is incurring as it modernizes its network.

I was under the impression that there will be loses every quarter until Network Vision is complete..
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This was to be expected. Nothing really new here...

BrianBaker said:
I was under the impression that there will be loses every quarter until Network Vision is complete..
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Click to collapse
eXplicit815 said:
This was to be expected. Nothing really new here...
Click to expand...
Click to collapse
Same here

Sprint has been a horrible experience lately. If nothing improves by next year I'm switching to tmo. International phones are better anyway...plus better deving and roms. Screw cdma.
When I'm done with this phone it's gonna be real hard to sell too. Ugh
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flex360 said:
Sprint has been a horrible experience lately. If nothing improves by next year I'm switching to tmo. International phones are better anyway...plus better deving and roms. Screw cdma.
When I'm done with this phone it's gonna be real hard to sell too. Ugh
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Click to expand...
Click to collapse
I feel your sentiments and now that all carriers are pretty much getting the same devices, there is really no advantage to sticking to one carrier. And also not to mention the the promos for new subscribers are really good.
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flex360 said:
Sprint has been a horrible experience lately. If nothing improves by next year I'm switching to tmo. International phones are better anyway...plus better deving and roms. Screw cdma.
When I'm done with this phone it's gonna be real hard to sell too. Ugh
Sent from my HTCONE using Tapatalk 4 Beta
Click to expand...
Click to collapse
Sprint NV just started to get better in my area and closer to downtown I get more LTE coverage. I was on the verge of leaving sprint too. Hopefully it improves for you soon.
I'm also more worried about htc than I am about sprint
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FrozenRiff said:
Sprint NV just started to get better in my area and closer to downtown I get more LTE coverage. I was on the verge of leaving sprint too. Hopefully it improves for you soon.
I'm also more worried about htc than I am about sprint
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Click to collapse
nobody is going to be happy with Sprint until the overhaul of the network is done. I deal with it because I know what's coming and I want my grandfathered plan in case hasse decides to go the way if att and Verizon
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gutrrob said:
http://www.engadget.com/2013/07/30/sprint-reports-highest-ever-revenue-of-7-2-billion-q2-2013/
Funny how Cnets article talks about the bad mainly...Engadget article is more balanced.
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Click to collapse
For me, Cnet list it's journalistic integrity during the whole Dish Hopper CES debacle...
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dish hopper has awesome commercials.. cnet is not that bad.. they lure people to read the article just like my title led you here.. softbank had a horrid carrier they took over and now they are one of the big carriers in japan
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I hate sprint on my one for sprint it takes 26 seconds for it to ring out going on avg my service well about 45% of calls drop .
Oh the fact I live in an apt with other sprint owners with air rave so goog voice for some odd reason wont work . Ive been some what lucky I got in contact with someone at the exec offices and ive had a good portion of many bills refunded .
:banghead:
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[Q] Call Problems CM10.1.3-RC

Flashed cm10.1 release candidate today. Everything seemed fine, then I discovered I wasn't receiving calls and wasn't able to make calls either. Anybody have any similar issues? Anyone have any suggestions as to what I may have done to cause this or if there are any settings I may need to change? Please help. Thanks in advance.

I literally just had this problem and spent the past 5 hours with useless tech support.
Don't call Sprint tech support, they just end up doing something on their end that makes you lose your texting and data, too. They ****ed me so hard I have to go into a repair center.
I can't even get another phone correctly activated in the meantime to use as a placeholder.
I'm just as lost as you are, too.

Try ##786# menu and reset. Make sure you are in a good signal area, this will do hands free activation and update prl.
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Konfuzion said:
Try ##786# menu and reset. Make sure you are in a good signal area, this will do hands free activation and update prl.
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Click to expand...
Click to collapse
The problem with trying that is the phone number and MSID fields are now blank, and going into the other dialer menu ##221542# and setting them that way doesn't stick past the reboot it forces when you try and apply those.

Maybe try following this thread
http://forum.xda-developers.com/showthread.php?p=45055982
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Tried that a couple different times with a couple different tech support reps, each time the phone number and MSID don't stick afterwards.

Sorry I tried, I don't have any other ideas. Hopefully someone else can help.
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My older phone is finally activated (took well over an hour for calls and data to come back to it, by far the longest I've ever seen a phone take). So at least I have a phone again.
Good luck OP, I'm going to visit a Sprint store tomorrow to see what they say. Report back in on whatever it is you try and what you find does/doesn't work.

Did you try set ril.class to HTCCDMAQUALCOMMRIL in the build.prop
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david279 said:
Did you try set ril.class to HTCCDMAQUALCOMMRIL in the build.prop
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Click to expand...
Click to collapse
I couldn't seem to find that line but I'll look for it again after work. What line is it numerically and what exactly does the line say?
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ro.telephony.ril_class
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david279 said:
ro.telephony.ril_class
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Click to expand...
Click to collapse
Thanks, I'll report back in 4-5 hours.
Sent from my XT897 using Tapatalk 2

Yeah, I just read through the entire thing, that line is missing. I'll add it in and see what changes.
Posting again instead of editing for the sake of the bump.

Let me know if this works for you. This is driving me crazy.
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jmlape said:
Let me know if this works for you. This is driving me crazy.
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Click to expand...
Click to collapse
It didn't do anything. I'm heading to a Sprint store right now.
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Back from the Sprint store, the rep I had happens to be a flasher like one of us. I explained to him what had happened and he got right to ordering me a new phone after a $50 deductible.
So, OP, we were both SOL. The MSID had gotten corrupted (similar to how in the early days of the Galaxy S3, it had a chance to lose its ESN) and couldn't be re-written. Only thing to do is get a replacement.

What choices do I have

Sprint has a policy of switching costumers to a different device after 3 exchanges. I'm waiting for my 3rd HTC one, all for the same reason with the SIM card error. I can't imagine that this replacement will be any different. With that being said what choices will I have for a new device
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tommason1968 said:
Sprint has a policy of switching costumers to a different device after 3 exchanges. I'm waiting for my 3rd HTC one, all for the same reason with the SIM card error. I can't imagine that this replacement will be any different. With that being said what choices will I have for a new device
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Click to expand...
Click to collapse
S4 pretty much. Maybe a Note II.
Quick question, are you taking the SIM card out at any time, or are you not touching it? Because I only ever had problems with mine after I removed it from my phone and put it back in.

I also have the sim card error but it comes and goes every once and a while. When ever I get it it usually goes away after 15-20 min. Even with all the issues the HTC One has I would never trade it in for any of the phones available atm.

FrostyF7 said:
I also have the sim card error but it comes and goes every once and a while. When ever I get it it usually goes away after 15-20 min. Even with all the issues the HTC One has I would never trade it in for any of the phones available atm.
Click to expand...
Click to collapse
Same. I haven't had the sim error, does it just deny LTE? If thats all it does I'd suffer for a bit (if you don't have a time restraint) and see what the Nexus5 announce says. The word is it has the CDMA bands for Sprint use and I've been itching to get my hands on a true nexus phone.

eXplicit815 said:
S4 pretty much. Maybe a Note II.
Quick question, are you taking the SIM card out at any time, or are you not touching it? Because I only ever had problems with mine after I removed it from my phone and put it back in.
Click to expand...
Click to collapse
I've never touched it. My thought I'd that I shouldn't have to do quick temporary fixes on the phone. That and possibly giving Sprint a reason to deny liability.
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FrostyF7 said:
I also have the sim card error but it comes and goes every once and a while. When ever I get it it usually goes away after 15-20 min. Even with all the issues the HTC One has I would never trade it in for any of the phones available atm.
Click to expand...
Click to collapse
Honestly that's my true feelings. I'm totally happy with the phone aside from the problem with the SIM card
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tommason1968 said:
Sprint has a policy of switching costumers to a different device after 3 exchanges. I'm waiting for my 3rd HTC one, all for the same reason with the SIM card error. I can't imagine that this replacement will be any different. With that being said what choices will I have for a new device
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Click to expand...
Click to collapse
Really? That's a policy? I went through 7 or 8 Evo Shift's, and they never told me to switch devices (as much as I would have liked to).

tatonka_hero said:
Really? That's a policy? I went through 7 or 8 Evo Shift's, and they never told me to switch devices (as much as I would have liked to).
Click to expand...
Click to collapse
Yes it is. I've had to use it a few times back when I had the Samsung moment, which was replaced with another forgettable device
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tommason1968 said:
Yes it is. I've had to use it a few times back when I had the Samsung moment, which was replaced with another forgettable device
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Click to collapse
I even asked to get a different device the last time I took my Shift in for a warranty exchange, and they wouldn't let me.

When you had the issue do you just call sprint warranty? or do you have to go into the store and state your issue?
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tatonka_hero said:
Really? That's a policy? I went through 7 or 8 Evo Shift's, and they never told me to switch devices (as much as I would have liked to).
Click to expand...
Click to collapse
It's a policy to OFFER a different device after the three, but not that you HAVE to change to a new device.

eXplicit815 said:
It's a policy to OFFER a different device after the three, but not that you HAVE to change to a new device.
Click to expand...
Click to collapse
They wouldn't even let me switch when I asked.
I dunno, maybe it's the advantage premium plan I'm on that changes things. It's nice because it's less than most of the plans, but I've got to go to a repair center for anything, I can't just switch things over the phone.

JC_Miller said:
When you had the issue do you just call sprint warranty? or do you have to go into the store and state your issue?
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Click to expand...
Click to collapse
I have done it through the Sprint store that I go to.
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People who haven't been able to fix the SIM error.
Have you tried updating your Service profiles?
Just contact Sprint via chat, and ask them to re activate your device. They should ask you for your IMEI number.
Make sure they ask you for it. I had this happen to me after I got my phone's board replaced. The chat guy kept telling me to get a new SIM card, and I kept telling him it was pretty much the same phone, and exactly the same card. So yeah.

tatonka_hero said:
They wouldn't even let me switch when I asked.
I dunno, maybe it's the advantage premium plan I'm on that changes things. It's nice because it's less than most of the plans, but I've got to go to a repair center for anything, I can't just switch things over the phone.
Click to expand...
Click to collapse
From what I remember when I worked there it had to be a manufacturer defect every time and the 3 swaps have to occur within a 6 month time frame. Not sure if yours fell into that. If they did then your store might be more screwy than others. Or you just weren't upset enough
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tommason1968 said:
Yes it is. I've had to use it a few times back when I had the Samsung moment, which was replaced with another forgettable device
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Click to expand...
Click to collapse
It is not policy to switch after ther 3rd time it is at the discretion of the store. I doubt you would get a S4 they will probably offer a S3 I'm pretty sure a S3. I work at Sprint in Tampa Fl. If you like I could check tomorrow what they are offering for a trade. We use a system called Eticket and it will till me what they have to trade
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budde2 said:
It is not policy to switch after ther 3rd time it is at the discretion of the store. I doubt you would get a S4 they will probably offer a S3 I'm pretty sure a S3. I work at Sprint in Tampa Fl. If you like I could check tomorrow what they are offering for a trade. We use a system called Eticket and it will till me what they have to trade
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Click to expand...
Click to collapse
I'd be pis:angel:sed if they offered me an S3 to replace my one. It should be an equivalent phone of equal value, not last years phone that's free on contract.

budde2 said:
It is not policy to switch after ther 3rd time it is at the discretion of the store. I doubt you would get a S4 they will probably offer a S3 I'm pretty sure a S3. I work at Sprint in Tampa Fl. If you like I could check tomorrow what they are offering for a trade. We use a system called Eticket and it will till me what they have to trade
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Click to expand...
Click to collapse
That would be great. Thank you
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budde2 said:
It is not policy to switch after ther 3rd time it is at the discretion of the store. I doubt you would get a S4 they will probably offer a S3 I'm pretty sure a S3. I work at Sprint in Tampa Fl. If you like I could check tomorrow what they are offering for a trade. We use a system called Eticket and it will till me what they have to trade
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Click to expand...
Click to collapse
Seriously? An S3? That doesn't make any sense to me. It should definitely be an S4. When we had the EVO and Epic come out a lot of EVOs had issues and several people were able to do the swap and we got them into Epics. A phone a year older with much lower specs shouldn't qualify as a comparable device.
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Scotch tape fixed it for my wife's phone also make sure SIM surface is super clean. My wife's phone had a big greasy finger print on contact side and recurring issues but after scotch taping on plastic side to keep it tight it's fixed. But I never had this issue on mine, I did however blow a speaker and swapped it a month ago.
I wouldn't take another phone over this still.
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