Stolen phone - HELP? - One (M7) Q&A, Help & Troubleshooting

Guys I've been had...purchased a phone from Gumtree cash on collection on 17th and it's stopped working today reported as lost or stolen...
As dreaded the phone has been blocked... So it's definitely fraud.. What are my options.... I'd like to report to the police but not sure if they'll do anything...
Has anyone had a similar experience, is there anyway of finding out the insurance company as I'd like to tell them it's fraud...?
Are the police likely to take the phone off me even if I don't get my money back?
I do have some emails, telephone number and address of the seller... Btw it was gumtree where I purchased from...
Also is it better to contact seller first to see if he'll give the money back (highly unlikely) or will that tip him off...?
Any advice would be much appreciated....
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mchu6am4 said:
Guys I've been had...purchased a phone from Gumtree cash on collection on 17th and it's stopped working today reported as lost or stolen...
As dreaded the phone has been blocked... So it's definitely fraud.. What are my options.... I'd like to report to the police but not sure if they'll do anything...
Has anyone had a similar experience, is there anyway of finding out the insurance company as I'd like to tell them it's fraud...?
Are the police likely to take the phone off me even if I don't get my money back?
I do have some emails, telephone number and address of the seller... Btw it was gumtree where I purchased from...
Also is it better to contact seller first to see if he'll give the money back (highly unlikely) or will that tip him off...?
Any advice would be much appreciated....
Sent from my GT-I9300 using Tapatalk 2
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Click to collapse
I'm not sure how gum tree works, but I had a similar experience buying from Cex. I simply took the phone back as they said the sale is fraudulent and they swapped the handset. Hopefully gum tree offer buyer support of some description.
It is definitely fraud but I'd contact gum tree first

ratykat said:
I'm not sure how gum tree works, but I had a similar experience buying from Cex. I simply took the phone back as they said the sale is fraudulent and they swapped the handset. Hopefully gum tree offer buyer support of some description.
It is definitely fraud but I'd contact gum tree first
Click to expand...
Click to collapse
Will do tomorrow but not holding my breath!
Sent from my GT-I9300 using Tapatalk 2

Good luck man. Hope it all pans out. . .

Did you actually go in the house? Ring the number if he answers tell him what's happened and see what he says.
IMHO I don't see how your gonna get your money back but I'd contact the police asap they should be able to tell you more
Sent from my HTC One using Tapatalk 2

seanicca said:
Did you actually go in the house? Ring the number if he answers tell him what's happened and see what he says.
IMHO I don't see how your gonna get your money back but I'd contact the police asap they should be able to tell you more
Sent from my HTC One using Tapatalk 2
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I don't really want to go to house by myself in case it gets nasty or tip him off prior to notifying the police... I do have some emails from him and also a mobile number I dialled when I went to pick up the phone...
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mchu6am4 said:
I don't really want to go to house by myself in case it gets nasty or tip him off prior to notifying the police... I do have some emails from him and also a mobile number I dialled when I went to pick up the phone...
Sent from my GT-I9300 using Tapatalk 2
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I meant when you picked the phone up did you go in or meet somewhere?
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seanicca said:
I meant when you picked the phone up did you go in or meet somewhere?
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Click to collapse
At the door of the flat they lived in ...
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mchu6am4 said:
At the door of the flat they lived in ...
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If you've got their address etc then it'll help the police more. Not sure how you go about getting your money back though
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mchu6am4 said:
At the door of the flat they lived in ...
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That's a very naive and stupid thing to do. To be brutally honest, it's your own fault that you didn't see this potentially being a scam. Many people, myself included, would not even consider buying from someone on the street, which is basically what you did. They took you to a set of doors which probably wasn't even theirs. Easier then going to the front door of an house right? You took the risk to purchase the phone knowing once you have it, anything could happen and that you have nothing to go against except a dodgy PAY&GO number, some throw away emails addresses, and most likely a fake address.
Again, to be honest, sadly the police are very unlikely to help you, even with the emails that you have, or the phone number. Since an insurance claim requires reporting it to the police, the police will likely have a record of the phone being reported as lost/stolen. They will simply take the phone from you and return it to the owner, and they could even charge you for handling stolen goods. Your proof (emails, phone number) isn't good enough to prove that you are a victim of a scam and therefore they will not waste time to investigate on the little leads you have.
Lesson learnt. Take it on the chin n move on.
PS: GumTree wouldn't help you. It's none of their business at the end of the day. They provide u a free service and what happens is beyond their control.

m00moo said:
That's a very naive and stupid thing to do. To be brutally honest, it's your own fault that you didn't see this potentially being a scam. Many people, myself included, would not even consider buying from someone on the street, which is basically what you did. They took you to a set of doors which probably wasn't even theirs. Easier then going to the front door of an house right? You took the risk to purchase the phone knowing once you have it, anything could happen and that you have nothing to go against except a dodgy PAY&GO number, some throw away emails addresses, and most likely a fake address.
Again, to be honest, sadly the police are very unlikely to help you, even with the emails that you have, or the phone number. Since an insurance claim requires reporting it to the police, the police will likely have a record of the phone being reported as lost/stolen. They will simply take the phone from you and return it to the owner, and they could even charge you for handling stolen goods. Your proof (emails, phone number) isn't good enough to prove that you are a victim of a scam and therefore they will not waste time to investigate on the little leads you have.
Lesson learnt. Take it on the chin n move on.
PS: GumTree wouldn't help you. It's none of their business at the end of the day. They provide u a free service and what happens is beyond their control.
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Click to collapse
Thanks for your advice although not what I wanted to hear.. They said they were putting lunch out for the kids and would come to the door, they had their front door open and went back up the stairs.... I did ask the seller if it was his own phone and not stolen etc at the time of buying....which they said it's not!
The phone worked for nearly a week so how could police accuse me buying stolen phone when I went to such lengths to try ensure it wasn't?
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mchu6am4 said:
Thanks for your advice although not what I wanted to hear.. They said they were putting lunch out for the kids and would come to the door, they had their front door open and went back up the stairs.... I did ask the seller if it was his own phone and not stolen etc at the time of buying....which they said it's not!
The phone worked for nearly a week so how could police accuse me buying stolen phone when I went to such lengths to try ensure it wasn't?
Sent from my GT-I9300 using Tapatalk 2
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hi sorry what happened to you. as im guesiing you are from uk and i have been told people live on flats are the scumbags live of taxpayers. so how the hell they can afford £489.00 worth phone he sold it to you went claim back to insurance go to police they will get done for fraud even up 2 12 mounth prison. or call him first tell him to give your money the worst with phone just change İMEİ its easy but report them first.

cihanleanne said:
hi sorry what happened to you. as im guesiing you are from uk and i have been told people live on flats are the scumbags live of taxpayers. so how the hell they can afford £489.00 worth phone he sold it to you went claim back to insurance go to police they will get done for fraud even up 2 12 mounth prison. or call him first tell him to give your money the worst with phone just change İMEİ its easy but report them first.
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Just becuase alot of people live in flats in the UK doesn't mean they're tax dodging scumbags
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Warren.D said:
Just becuase alot of people live in flats in the UK doesn't mean they're tax dodging scumbags
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A lot of people don't know alot isn't a proper word.

Warren.D said:
Just becuase alot of people live in flats in the UK doesn't mean they're tax dodging scumbags
Sent from my C6603 using xda app-developers app
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No im only saying what people have told me. many people live in council houses and benefits sponging of system.

compact_bijou said:
A lot of people don't know alot isn't a proper word.
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Your mother didn't give you 'alot' of love did she? Haha
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cihanleanne said:
i have been told people live on flats are the scumbags live of taxpayers.
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Seriously?

Please let's not generalise, there's good and bad in all walks of life... Will let you know how I get on with the police..
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Related

Tablet stolen :(

Just got home and someone broke into my house, stole my n7, some cash and some other stuff.
Looks like ill be tabletless for a few weeks. Ill definitely be buying another n7 but its a bummer.
Sent from my SGH-T959 using Tapatalk 2
Did you install a security app like Cerberus?
Maybe you can track it, if the thief hasn't reset the device, you can try to install plan b from the app store
Sent from my Galaxy Nexus using Tapatalk 2
SoHaunted said:
Just got home and someone broke into my house, stole my n7, some cash and some other stuff.
Looks like ill be tabletless for a few weeks. Ill definitely be buying another n7 but its a bummer.
Sent from my SGH-T959 using Tapatalk 2
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Click to collapse
That sucks. Sorry to hear that. Hopefully your insurance will cover it.
Really should have had Cerberus installed. I'm sure the crook wouldn't know to wipe the device. I hear there's even free apps that do what Cerberus does now.
I do have cerberus installed so hopefully ill be able to track it.
Sent from my SGH-T959 using Tapatalk 2
It's really surprising that people still think any of these anti-theft tracking apps can do anything against the thieves. It's highly unlikely that you can pin-point the person who stole it with your phone's GPS/wifi/cell signal and moreover, he doesn't have to show you anything in his pocket or backpack. Yes even if you call the cops, they can't search the person unless they have the warrant.
@OP i'm sorry that you lost your phone. I hope you have the insurance.
deaffob said:
It's really surprising that people still think any of these anti-theft tracking apps can do anything against the thieves. It's highly unlikely that you can pin-point the person who stole it with your phone's GPS/wifi/cell signal and moreover, he doesn't have to show you anything in his pocket or backpack. Yes even if you call the cops, they can't search the person unless they have the warrant.
@OP i'm sorry that you lost your phone. I hope you have the insurance.
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Click to collapse
Im not worried about tracking him as much as im hoping to get a couple snapshots of his face from improper unlocks.
Im bummed out to lose my tablet but greatful no one was home when it happened and everyone is ok.
Sent from my SGH-T959 using Tapatalk 2
SoHaunted said:
I do have cerberus installed so hopefully ill be able to track it.
Sent from my SGH-T959 using Tapatalk 2
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That's good news at least. Interested to see how this plays out...
I'm assuming you already called the police? I would have told them the nexus 7 was stolen, shown them the box/receipt and told them I have tracking software installed so I would be contacting them again when I receive the signal. Maybe with all that info the cops would be much more willing to cooperate or at least let you know what your options are.
This is really too bad,you won the lottery
Pete7ate said:
This is really too bad,you won the lottery
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I'm trying to make sense of this....
NicholasQ said:
That's good news at least. Interested to see how this plays out...
I'm assuming you already called the police? I would have told them the nexus 7 was stolen, shown them the box/receipt and told them I have tracking software installed so I would be contacting them again when I receive the signal. Maybe with all that info the cops would be much more willing to cooperate or at least let you know what your options are.
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Click to collapse
Its been 2 hours and im still waiting for them to show up. Ill inform them I have cerberus and if I get any snapshots ill give them to the cops
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SoHaunted said:
Its been 2 hours and im still waiting for them to show up. Ill inform them I have cerberus and if I get any snapshots ill give them to the cops
Click to expand...
Click to collapse
Out of curiosity, did you have a pin/pattern or face lock on the device?
SoHaunted said:
Its been 2 hours and im still waiting for them to show up. Ill inform them I have cerberus and if I get any snapshots ill give them to the cops
Sent from my SGH-T959 using Tapatalk 2
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Click to collapse
Interesting that it's taking them long to show up to a home invasion. I guess since the criminal is believed gone, you're probably last on the priority list.
deaffob said:
It's really surprising that people still think any of these anti-theft tracking apps can do anything against the thieves. It's highly unlikely that you can pin-point the person who stole it with your phone's GPS/wifi/cell signal and moreover, he doesn't have to show you anything in his pocket or backpack. Yes even if you call the cops, they can't search the person unless they have the warrant.
@OP i'm sorry that you lost your phone. I hope you have the insurance.
Click to expand...
Click to collapse
Not really. Hell, I installed Life360 on my wife's phone (she wanted to see if the creepy guy next door is a sex offender) and it showed her phone's location right down to the house number. So, could you find the perp in a crowd...no, but if the dummy fires it up at his job or home, of course you could track it. Cerberus also seems to install into the devices image, so a factory reset won't wipe it out. So unless the thief is really knowledgeable, there is a good chance he could find the thief if he had Cerberus. I know I'm getting it. Just bought a Galaxy S II for the wife and a Galaxy Nexus for myself...plus the N7 of course.
Sent from my Nexus 7 using Tapatalk 2
how is cerberus any good without a wifi connection?
Sent from my Nexus 7 using Tapatalk 2
spovat said:
how is cerberus any good without a wifi connection?
Sent from my Nexus 7 using Tapatalk 2
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Obviously he has to play the waiting game. Hopefully the crook connects to wifi soon and reveals his location. I really hope the OP catches this guy.
any free software which can take pic of thief and send to ur email ?
who steal?friends,neighbour,friends of friends,roommate,
easy to find them if face shows.
sorry to hear man, hopefully you find out who it was
deaffob said:
It's really surprising that people still think any of these anti-theft tracking apps can do anything against the thieves
Click to expand...
Click to collapse
Apart from log their IP address giving the police a location and take a picture of the thief's face.
That's reasonable suspicion (probable cause) that the stolen device is at a given location which is grounds for a search.
Apart from that, you're right, these anti-theft tracking apps can't do anything :laugh:
Can't stand liars or thieves... with them gone. We won't have to worry about anti theft apps
Sent from my Nexus 7 using Tapatalk 2

Bought a pone from someone, he wants it back???

I know I spelled "Phone" wrong
Recently, I was at a public place and someone came up to me begging me to buy his phone. Long story short, after a lot of talk I bought the phone from him and after 4 days he calls and tells me he wants it back.
Now, I have paid money for the phone and he is threatening me that he will call the cops on me because of theft and it is in his name. I paid for it, should it not be mine? Im in Canada btw
How does he have your phone number?
Did you have him sign a contract saying you bought it from him or get any proof that you did buy it from him?
He got my phone number because I am a dumb nut and I decided to call him from my other phone. There is proof that he sold it to me because I recorded the phone calls and it says he sold it to me.
Re: Bought a phone from someone, he wants it back???
In my opinion I would keep it. A person like that I would keep it just to really annoy. If he calls the cops what aren't they going to do. You can explain the story and then either you will keep the phone or they will take the phone and you get your money. All in all it is a win win for you. I would also not reply to him lol. Happened to me before but I just ignored them. No cops came thankfully.
Btw what phone did you buy. I bet he wants it back as he's used all the money lol. May not be but sounds like it.
Sent from my Galaxy Note II GT-N7105 LTE using XDA Premium HD
By the way I can not thank you people enough for helping me
weeo said:
In my opinion I would keep it. A person like that I would keep it just to really annoy. If he calls the cops what aren't they going to do. You can explain the story and then either you will keep the phone or they will take the phone and you get your money. All in all it is a win win for you. I would also not reply to him lol. Happened to me before but I just ignored them. No cops came thankfully.
Btw what phone did you buy. I bet he wants it back as he's used all the money lol. May not be but sounds like it.
Sent from my Galaxy Note II GT-N7105 LTE using XDA Premium HD
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Click to collapse
I bought an LG phone, an old model. I really don't need a smartphone so yeah and it was cheap too, $40. Oh and that guy called me as a fake cop and he said I will be charged for theft.
I have all the proof that he sold it to me. Am I safe? I paid money for it, it's mine.
Recorded phone call yes youre safe. Lol still laughing as I type this
Sent from my SPH-L710 using xda app-developers app
weeo said:
In my opinion I would keep it. A person like that I would keep it just to really annoy. If he calls the cops what aren't they going to do. You can explain the story and then either you will keep the phone or they will take the phone and you get your money. All in all it is a win win for you. I would also not reply to him lol. Happened to me before but I just ignored them. No cops came thankfully.
Btw what phone did you buy. I bet he wants it back as he's used all the money lol. May not be but sounds like it.
Sent from my Galaxy Note II GT-N7105 LTE using XDA Premium HD
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True, the fake cop which was himself said he sold the phone because he needed money and he lives on welfare, what an idiot
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Hidden Username said:
True, the fake cop which was himself said he sold the phone because he needed money and he lives on welfare, what an idiot
Sent from my Transformer using Tapatalk 2
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Click to collapse
Well good luck. I just got PM'D by a pervert wanting to do some stuff with my sister... what has XDA come too?
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Hidden Username said:
True, the fake cop which was himself said he sold the phone because he needed money and he lives on welfare, what an idiot
Sent from my Transformer using Tapatalk 2
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AH HA HA HA HA HA HA HA HA
HAHAHAHAHAHAH!!!!
I can imagine himself thinking he's convincing over the phone as a fake cop. He probably put a sock over his hand and drew little eyes on it, and then had it talk over the phone for him. Considering he thought he was convincing, it sounds hilarious.
SirSigma said:
AH HA HA HA HA HA HA HA HA
HAHAHAHAHAHAH!!!!
I can imagine himself thinking he's convincing over the phone as a fake cop. He probably put a sock over his hand and drew little eyes on it, and then had it talk over the phone for him. Considering he thought he was convincing, it sounds hilarious.
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LOL, he didn't even fake his voice, just the same tone and funny thing is that he called me less than 10 seconds after the "cop" hung up lol
Sent from my Transformer using Tapatalk 2
No need to worry.
You paid for it. It's yours
Sent from my rooted microwave
Well honestly if someone desperately sold you the device for 40 they probably are strung out on drugs.
If you have proof of you're gain(the phone) and his gain (money) and normally a witness would be perfect but if he's trying all this I might just sell it back. He probably try to assault you or break windows, but if you really want to keep it record a convo with him acting like you stated then call and have a restraining order placed.
Sent from my Galaxy Nexus using xda app-developers app
robogoflow said:
Well honestly if someone desperately sold you the device for 40 they probably are strung out on drugs.
If you have proof of your gain(the phone) and his gain (money) and normally a witness would be perfect but if he's trying all this I might just sell it back. He probably try to assault you or break windows, but if you really want to keep it record a convo with him acting like you stated then call and have a restraining order placed.
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
FTFY
you're = you are (You're using "you're" incorrectly.)
where as
your = the possessive form of the word you (Using the word you're in this case was your mistake.)
This concludes Storm's "you're, your, yore" class for the day.
One question! How old is this hilarious human being? 7?
Seriously, give us the age
Sent from my GT-N7000 using Tapatalk 2
LOL. I wish you could post the recorded calls. Or can you?
Did you get a receipt?
If not, burn the phone, head south of the equator for some cheap plastic surgery and wait for this to blow over.
Sent From My Fingers To Your Face.....
conantroutman said:
Did you get a receipt?
If not, burn the phone, head south of the equator for some cheap plastic surgery and wait for this to blow over.
Sent From My Fingers To Your Face.....
Click to expand...
Click to collapse
Best advice so far IMO
Check out UltimaTIME Clock Widgets: 200 clocks, all in one widget!
conantroutman said:
Did you get a receipt?
If not, burn the phone, head south of the equator for some cheap plastic surgery and wait for this to blow over.
Sent From My Fingers To Your Face.....
Click to expand...
Click to collapse
You seem to have some experience in such matters...

Why I had a Nexus 4 for 24 hours only...

So, I ordered my Nexus 4 like many others did the day they became available again recently and coudn't wait for it to get here. Immediately, out of the box, I was in love with the sleek design of my new handset. The next day, my new phone was the focus of many others attention and I almost felt like a spokesman for the phone, pitching it to everyone who raised a question about it. I was in complete ire.
Unfortunately, 18 hours after having the device and having above a 50% charge, my Nexus 4 powered itself off and became a brick. I panicked immediately and called the phone number given on the site and in the attached documentation. I had to call several times and was disconnected repeatedly. I spokke to attendants a couple times and they told me that if I got disconnected again, they could not call me back. Eventually, an hour later or so, I was able to talk to someone in support who had me try a few things to get the phone into recovery. None of this worked. This is when things went from bad to worse.
I was told that I would be transferred over to product return/replacement and of course was disconnected again. I tried again....and again.
I now made it through to product replacement was told that they would email me out the shipping label to return the phone back and that they would have to charge my account for the replacement in the meantime!!! So, Google basically wants me to fork out TWICE the money, so that I can wait to have them ship out another one and they won't refund my account until they inspect the original.
I'm not sure about how many of you can afford this, but I can't. I had saved for this phone and I had already arranged to sell my old phone. Basically, I'm screwed....So, I at least ask how long it will take to ship the replacement. I'm told 2-3 weeks, even if I'm a replacement!
I spoke to another supervisor to verify this, and that was their policy. I opted for a return over a refund and am sure that I will never purchase anything from Google again.
I would not to if that happened to me, if you stay in the android camp I dont know many companies that give good customer support its a major down fall. I think this is why some people are buying from retail stores so they can just get it replaced.
Its a shame the nexus 4 is the best android phone out right now in terms of design and speed. I can't believe they treated you like that can you complain to some consumer watch dog? Maybe get a free phone out of it lol
Sent from my Nexus 4 using xda premium
They place a hold on your account to make sure you send back the damaged phone. As far as it being 2-3 weeks, I rma'd my phone Thursday night and it already shipped 2 day air.
Sent from my Nexus 4 using xda premium
I had issues with the charger port on my phone last week. I called Google and didn't have any problems talking to someone in replacements.
I called last Saturday, the phone shipped Tuesday and I had the replacement Thursday. They did do an authorization on my credit card to insure I did have the funds available, in case they find the damage to be my fault but the authorization has already disappeared.
Overall it wasn't a bad experience
Sent from my Nexus 4 using xda premium
What else did you do the phone? I find it heard to believe that a phone will magically turn into a brick after 24 hours of use.
PoisonWolf said:
What else did you do the phone? I find it heard to believe that a phone will magically turn into a brick after 24 hours of use.
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Click to collapse
Though it is extremely odd, sometimes **** just happens.
Sent from my Nexus 4 using xda premium
I would have them put it on a credit card rather than have a ~$400 hold on my checking account. That's just me though. ;O)
Sent from my Nexus 4 using xda premium
If you used a credit card with the play store then they don't charge you for the replacement, it's only a hold on the funds which just means you have less available credit but no charge. I this this is a good compromise for both the customers and Google.
Your loss
Sent from my Nexus 4 using xda premium
paprkut said:
Your loss
Sent from my Nexus 4 using xda premium
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Click to collapse
I agree, it was my loss. However, I'm no "noob" and am quite familiar with mobile technology. This was simply a case of a defective handset. I wish I had an experience with like some of you other responders have shared, however that was not the case for me. Yes, I will suffer some for not having a Nexus 4, but Google will suffer more with the loss of my business and the amount of times I will share my story.
paprkut said:
Your loss
Sent from my Nexus 4 using xda premium
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Click to collapse
To the op.
Return for refund and save yourself a heap of grief.
The phone is definitely not the best out there.
And some of the kids on this forum leave alot to be desired.
You got a defective unit, it happens sometimes. They're replacing it, what's the problem exactly?
Sent from my Nexus 4 using xda app-developers app
xchasa said:
To the op.
Return for refund and save yourself a heap of grief.
The phone is definitely not the best out there.
And some of the kids on this forum leave alot to be desired.
Click to expand...
Click to collapse
Somebody's bitter.
Sent from my Nexus 4 using xda app-developers app
ispeakmath said:
So, I ordered my Nexus 4 like many others did the day they became available again recently and coudn't wait for it to get here. Immediately, out of the box, I was in love with the sleek design of my new handset. The next day, my new phone was the focus of many others attention and I almost felt like a spokesman for the phone, pitching it to everyone who raised a question about it. I was in complete ire.
Unfortunately, 18 hours after having the device and having above a 50% charge, my Nexus 4 powered itself off and became a brick. I panicked immediately and called the phone number given on the site and in the attached documentation. I had to call several times and was disconnected repeatedly. I spokke to attendants a couple times and they told me that if I got disconnected again, they could not call me back. Eventually, an hour later or so, I was able to talk to someone in support who had me try a few things to get the phone into recovery. None of this worked. This is when things went from bad to worse.
I was told that I would be transferred over to product return/replacement and of course was disconnected again. I tried again....and again.
I now made it through to product replacement was told that they would email me out the shipping label to return the phone back and that they would have to charge my account for the replacement in the meantime!!! So, Google basically wants me to fork out TWICE the money, so that I can wait to have them ship out another one and they won't refund my account until they inspect the original.
I'm not sure about how many of you can afford this, but I can't. I had saved for this phone and I had already arranged to sell my old phone. Basically, I'm screwed....So, I at least ask how long it will take to ship the replacement. I'm told 2-3 weeks, even if I'm a replacement!
I spoke to another supervisor to verify this, and that was their policy. I opted for a return over a refund and am sure that I will never purchase anything from Google again.
Click to expand...
Click to collapse
I had no trouble with RMA and their service. Dont worry they do RMA replacement really quick. They have reserved nexus 4 for warranty purposes.
ispeakmath said:
I agree, it was my loss. However, I'm no "noob" and am quite familiar with mobile technology. This was simply a case of a defective handset. I wish I had an experience with like some of you other responders have shared, however that was not the case for me. Yes, I will suffer some for not having a Nexus 4, but Google will suffer more with the loss of my business and the amount of times I will share my story.
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Yes Google will suffer more. Love the self-contradicting sentences.
1. You said it's simply a case of defective handset. Who ever judges a company by a case of defective handset? By that standard, you can buy nothing because every company ships defective unit, and that's why we have warranty/replacement policy.
2. If it's simply a case of defective handset, I'm sure all the "other people" whom you are going to tell your story to, will believe in you completely and avoid Google in the future.
3. If you are quite familiar with mobile technology, you'll know all manufacturers have defective unit, and if you are following Nexus 4 news, you KNOW how Google's advance-replacement works (charge your card and refund once received your defective unit), and how bad Nexus 4 back-order is/was.
4. If you are quite familiar with mobile technology, I'm surprised you never registered an account here at XDA. Is Nexus 4 your first smartphone? First Android? If that's the case, don't say you are quite familiar with mobile technology.
Thank you for this informative post. I'm sure we will all mourn Google's loss.
estallings15 said:
Somebody's bitter.
Sent from my Nexus 4 using xda app-developers app
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Haha. Yeah. It was a big night.
xchasa said:
Haha. Yeah. It was a big night.
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Don't let life get you down, bro. You don't want to end up like me
I'm really sorry you had a bad experience, OP. I count myself as one of the lucky ones who has had zero problems with their device. I hope it stays this way.
Sent from my Nexus 4 using xda app-developers app
arotalm effect
OP, what all did you do to the device? Was it unlocked/rooted only? Or were you using a custom ROM? I think providing that information would also help the community out, as it would give us a heads up on the potential risk(s) involved with a particular build. Also, I feel sad for your loss, I do not appreciate it when people aren't very supportive of their fellow Android users, I hope things work out well man.
Kind regards,
John
ispeakmath said:
I agree, it was my loss. However, I'm no "noob" and am quite familiar with mobile technology. This was simply a case of a defective handset. I wish I had an experience with like some of you other responders have shared, however that was not the case for me. Yes, I will suffer some for not having a Nexus 4, but Google will suffer more with the loss of my business and the amount of times I will share my story.
Click to expand...
Click to collapse
What a **** move.
So, you purchased a unit and it turned out to be defective. They agreed to let you exchange it, but they needed to take a hold of $400 in your account in the meantime, so you won't do it?
So, instead of just complying, you're going to spread a bogus story that just shows your own ignorance whilst trying to make Google look like a bad business? Despicable. Absolutely despicable.
It is an advanced RMA, it's the best possible way to do an RMA IMO since there is no "turnaround" time however did you ask them if you could send your phone in first and once they receive it you can get a new one sent out? It'll take even longer but that is the way most companies do things...unfortunately.
PoisonWolf said:
What else did you do the phone? I find it heard to believe that a phone will magically turn into a brick after 24 hours of use.
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Hardware can fail and it is more likely for it to happen in the first 24hrs than it is a year down the road, it sucks but this is far more believable to me than the "spontaneous back shattering" that some on this site are claiming.

I recieved a s4 in the mail today but assurion says they didnt send it?

Ok so about 3 weeks ago my son busted my fiances s4 screen. There was a big hoot and hollar about why do we let our son play with our expensive phone in that thread lol. So anyway assurion did not have the phone in stock so i sold her broken one on ebay and bought her another from the sprint store. I called assurion and canceled the claim and even recieved a comformation.
Well fiance gos out to bring my dog in the house and she sees a package from fedex on the hood of her car. She opens it and its a brand new galaxy s4. She calls me and tells me. So i say no big deal ill mail this back to assurion. Well i call them and tell them what happened. They get all my info and cant find anything in there system saying they shipped me a phone. They show a canceled claim thats it. I give her the fedex number showing it came from there address but she refuses to check it. She ask am i sure i didnt order one off the internet and i tell her id be pretty sure if i just bought a $600 phone.
So i then turn my attention to fedex. I call them and say hey you left a package with a $650 phone in it on the hood of my car in my driveway about 100ft away from my house. They call the driver and he says he didnt wana come to my house bc my dog was on a runner. So i give them some crap about leaving it there and that was that.
So now i have a phone sitting in my house that assurion has no information on. It required a signature but was never signed for. Has anyone ever had an experience like this?
Sent from my SPH-L720 using xda app-developers app
bmoreboy02 said:
Has anyone ever had an experience like this?
Sent from my SPH-L720 using xda app-developers app
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Click to collapse
No, but I sure hope someday I will.
Sent from my SPH-L720 using xda premium
You're really honest in how you tried to return it much respect for that, but after hearing all that maybe you deserve to just keep it.
Sent from my HTC ONE using Tapatalk 2
I mean would i like a free phone hell yea lol. But my thing is i dont want the $150 insurance deductible showing up on my bill and i dont want to get a call from assurion in a few weeks asking where the damaged phone is i was suppose to mail back.
Sent from my SPH-L720 using xda app-developers app
If it showed up, you do not have to pay for it. You might want to do research, but I HAD HEARD SECOND HAND that back in the 70s, companies used to ship stuff to people, then ask them to pay for it if they didn't return it (think CD "clubs").
I learned this after I had a 2nd poweramp shipped to me . . . and I finally reluctantly returned it . . . THEN learned about the rule/law about not having to send stuff back. RESEARCH IT
LAYGO said:
If it showed up, you do not have to pay for it. You might want to do research, but I HAD HEARD SECOND HAND that back in the 70s, companies used to ship stuff to people, then ask them to pay for it if they didn't return it (think CD "clubs").
I learned this after I had a 2nd poweramp shipped to me . . . and I finally reluctantly returned it . . . THEN learned about the rule/law about not having to send stuff back. RESEARCH IT
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I dont have a broken phone to send back bc i replaced it myself. I tryd to get a label to return it bc all they sent was a padded envelope which clearly says send just the phone back. This box is sealed so i dont wana open it and send them a phone back and keeo the box. Im so pissed at fedex tho im half tempted to keep it and let my son use it as a tablet bc they left it on the hood up my driveway and no one ever signed.
Sent from my SPH-L720 using xda app-developers app
Dude you're good. You did pretty much everything in your power to do the right thing here, so obviously god is giving you a freebe here. Keep that s***
bmoreboy02 said:
I dont have a broken phone to send back bc i replaced it myself. I tryd to get a label to return it bc all they sent was a padded envelope which clearly says send just the phone back. This box is sealed so i dont wana open it and send them a phone back and keeo the box. Im so pissed at fedex tho im half tempted to keep it and let my son use it as a tablet bc they left it on the hood up my driveway and no one ever signed.
Sent from my SPH-L720 using xda app-developers app
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Click to collapse
Doesn't matter if you have a phone to send back or not, they left it without signing, it's all cool in school, keep it. Just leave it boxed up for a week or two. When (and if) they call for it looking for it, play dumb, then ignore their calls.
And again research the law behind mailing you stuff.
bmoreboy02 said:
I dont have a broken phone to send back bc i replaced it myself. I tryd to get a label to return it bc all they sent was a padded envelope which clearly says send just the phone back. This box is sealed so i dont wana open it and send them a phone back and keeo the box. Im so pissed at fedex tho im half tempted to keep it and let my son use it as a tablet bc they left it on the hood up my driveway and no one ever signed.
Sent from my SPH-L720 using xda app-developers app
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Click to collapse
Or if you're really feeling guilty, donate it to a recognized developer.
Sent from my SPH-L720 using Tapatalk 2
mjs2011 said:
Or if you're really feeling guilty, donate it to a recognized developer.
Sent from my SPH-L720 using Tapatalk 2
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Click to collapse
Lol i dont feel guilty as far as im concerned i did nothing wrong. Im just in amazed how a phone shows up that no one knows about and then the nerve of fedex lol. And im on the phone with the lady telling her to check the tracking number and shes cuttin me off sayin "well i hope ive resolved all your issues today thanks for chosing assurion have a good day" and im like lady are you not hearing me
Sent from my SPH-L720 using xda app-developers app
bmoreboy02 said:
I mean would i like a free phone hell yea lol. But my thing is i dont want the $150 insurance deductible showing up on my bill and i dont want to get a call from assurion in a few weeks asking where the damaged phone is i was suppose to mail back.
Sent from my SPH-L720 using xda app-developers app
Click to expand...
Click to collapse
My advice, since you've already taken the 'correct' steps to resolve this issue, is to keep the phone, still sealed up in the Fed-Ex box. Wait a billing cycle (or two) to see if any charges show up, or if Assurion contacts you again about the damaged device, and then take the appropriate action. If, after a few months, nothing further has been done/attempted by Sprint/Assurion, then I'd consider myself the owner of a new S4.
bmoreboy02 said:
And im on the phone with the lady telling her to check the tracking number and shes cuttin me off sayin "well i hope ive resolved all your issues today thanks for chosing assurion have a good day" and im like lady are you not hearing me
Sent from my SPH-L720 using xda app-developers app
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Click to collapse
I think she was giving you a hint, don't look a gift horse in the mouth. And if the $150 does show up on your bill, you've got a $650 phone for $150.
had a similar incident back on tmo with the g2, it is currently sitting on my desk
also as teh father of a 2 year old, i happily let her play with phones (not my sgs4 though, she gets mommy's sgs3 ). there is so many learning apps and she is already so quick to learn how to navigate teh device. i wouldnt take that away from her for the world. screw everyone else and you raise your kids how you see fit
I've had this happen to me as well. Cancelled a claim on my Evo 3d, still received it with no record of it being sent. Gave it to my girl and was never charged
Sent from my SPH-L720 using xda premium
I'd research the laws, keep it in the box for a week of case they call, then I'd own it, root it then I'd call FedEx, and ask why the hell they left it on my car. And tell them you don't appreciate that very much.
Sent from my SPH-L720 using Tapatalk 2
shabbypenguin said:
had a similar incident back on tmo with the g2, it is currently sitting on my desk
also as teh father of a 2 year old, i happily let her play with phones (not my sgs4 though, she gets mommy's sgs3 ). there is so many learning apps and she is already so quick to learn how to navigate teh device. i wouldnt take that away from her for the world. screw everyone else and you raise your kids how you see fit
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Totally agree. My 5 year old has been playing on all my phones from the s3 to the note 2. Alot of cool apps for kids on the play store.
Sent from my SPH-L900 using xda premium
technically you never signed for it so technically you never "received" it lol
To those of you saying to just keep the phone.....correct me if I'm wrong but doesn't a replacement come pre-activated, meaning that it can only be used on the phone number that it was meant to be a replacement for? If so, it's still of no use unless to be sold as a bad ESN to be activated on another carrier such as Boost or similar.
troyboytn said:
To those of you saying to just keep the phone.....correct me if I'm wrong but doesn't a replacement come pre-activated, meaning that it can only be used on the phone number that it was meant to be a replacement for? If so, it's still of no use unless to be sold as a bad ESN to be activated on another carrier such as Boost or similar.
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yes they generally come preactivated for the phone its going to but they aren't locked to that line.
dansan382 said:
yes they generally come preactivated for the phone its going to but they aren't locked to that line.
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Click to collapse
I checked the esn on swappa and esnchecker.com they both said its clear
Sent from my SPH-L720 using xda app-developers app

[Q] phone bought off random guy

ihi im new here and i was wondering if some one can amswer me one question. can the person still report the phone stolen after i registered phone with at&t i just sign up today on post paid no contract plan?
I would yes depending on the circumstances. IF it was sold and payment was not received/revoked I could see it being possible. But if it was clean and there is proof of purchase/receipt of payment then no.
Best guess.
warfenix said:
I would yes depending on the circumstances. IF it was sold and payment was not received/revoked I could see it being possible. But if it was clean and there is proof of purchase/receipt of payment then no.
Best guess.
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Thanks i bought it free and clear from the guy but a liitle skeptical since my buddy bought a iphone 5 and later it became useless and disabled the sim and suspended his line of serves.
Sent from my SAMSUNG-SM-N900A using Tapatalk
pcguy101 said:
Thanks i bought it free and clear from the guy but a liitle skeptical since my buddy bought a iphone 5 and later it became useless and disabled the sim and suspended his line of serves.
Sent from my SAMSUNG-SM-N900A using Tapatalk
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I would call the att service center and ask to be sure. Did you get a bill of sales at all even through it was free
(should always get one)
warfenix said:
I would call the att service center and ask to be sure. Did you get a bill of sales at all even through it was free
(should always get one)
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Click to collapse
No i dont have one , he seem honest and had kids with him bit who knows desperate people do this type of stuff but i'm just asking i thought if you register your phone with at&t it becomes yours.
Sent from my SAMSUNG-SM-N900A using Tapatalk
pcguy101 said:
No i dont have one , he seem honest and had kids with him bit who knows desperate people do this type of stuff but i'm just asking i thought if you register your phone with at&t it becomes yours.
Sent from my SAMSUNG-SM-N900A using Tapatalk
Click to expand...
Click to collapse
Eh... possible. I would imagine that since it was allowed to be registered you should be fine. I would call att like I said and ask them specifically.
warfenix said:
Eh... possible. I would imagine that since it was allowed to be registered you should be fine. I would call att like I said and ask them specifically.
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Click to collapse
Ok i will thanks for replying i appreciated.
Sent from my SAMSUNG-SM-N900A using Tapatalk
You really should listen to that inner voice next time, because you seem hesitant now, and you were probably then. It may all be just fine, but next time, remember Swappa, Amazon or eBay.
Good luck
Sent from where the wind begins....

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