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I sent my x1i for repeair (keyboard failure)
they said they can't fix it and dont have x1i anymore so im getting x1a (xia) seems more expensive and it supports t mobile 3g in us? so I checked UPS tracking it has 2 packages with 2 tracking numbers both are 1 lb
are they sending me my broken one the one with keyboard failure.. otherwise it works and the new x1a?
what you think guys ? Im getting it either tomorrow or wednesday since sometimes UPS site says Scheduled Delivery for certain day but sometimes you can get it faster.
thx
well wait and see if you get 2 and then why not try to repair the one yourself or sell it cheap to someone who can
Did anyone else sent their Xperia to Indiana ? To 2000 South Liberty Drive?
If anyone can you tell me if you got 2 packages when you were getting your phone back by any chance?
patt2k said:
Did anyone else sent their Xperia to Indiana ? To 2000 South Liberty Drive?
If anyone can you tell me if you got 2 packages when you were getting your phone back by any chance?
Click to expand...
Click to collapse
I have, and they replaced my x1i without my consent. Actually, they on 4 separate occasions told me yes we have X1i's in stock and will be sending you out one. and this was after I had to send my phone in 4 different times because the repair center damaged it several times.. basically what I'm saying is.. be happy they are sending you anything at all haha.
but as for the two box thing, that sounds really strange and I'm crossing my fingers for you that they sent you out your old one and your new one.
ibeQuint said:
I have, and they replaced my x1i without my consent. Actually, they on 4 separate occasions told me yes we have X1i's in stock and will be sending you out one. and this was after I had to send my phone in 4 different times because the repair center damaged it several times.. basically what I'm saying is.. be happy they are sending you anything at all haha.
but as for the two box thing, that sounds really strange and I'm crossing my fingers for you that they sent you out your old one and your new one.
Click to expand...
Click to collapse
I am serious. UPS page shows Multiple Packages : 2
then I can scroll down and see both shipments tracking numbers.
1 More Day! I am just hoping they by mistake gave me new x1a I mean 1 extra x1a
I got mine back yesterday. Only one little package with a replacement phone. Only extra item I received was a stylus.
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ibeQuint said:
I have, and they replaced my x1i without my consent. Actually, they on 4 separate occasions told me yes we have X1i's in stock and will be sending you out one. and this was after I had to send my phone in 4 different times because the repair center damaged it several times.. basically what I'm saying is.. be happy they are sending you anything at all haha.
but as for the two box thing, that sounds really strange and I'm crossing my fingers for you that they sent you out your old one and your new one.
Click to expand...
Click to collapse
this happened to me as well, had to send xperia in 4 times because they kept damaging it more upon repair. absolutely rediculous.
frankencowx said:
this happened to me as well, had to send xperia in 4 times because they kept damaging it more upon repair. absolutely rediculous.
Click to expand...
Click to collapse
Well in my case they are giving me a new x1a but I wonder if it's gonna come just the phone nothign else or with box and all accesories and stuff
patt2k said:
Well in my case they are giving me a new x1a but I wonder if it's gonna come just the phone nothign else or with box and all accesories and stuff
Click to expand...
Click to collapse
PTS replaced my X1a and I received my replacement yesterday. I sent in only the phone, no back cover, no battery, no SIM, no memory card and no stylus.
I guess they decided to compensate my 5+ weeks wait with a free stylus and sent a stylus along with the replacement phone. Nothing else. You should received a little box just about enough to hold nothing but the phone.
Yo Patt2k,
How long did you have your Xperia in the repair center? I sent mine to Indiana sometime around the 16th of July, they received it the 22nd and it has been in repair for approximately 15 business days today. They approximated that it I "should receive" my phone in 7 to 10 business days, which is a total farce.
Another question is in regards to your X1i, Sony Ericsson America didn't care you had an international version? Did they say anything because I thought the X1i didn't come with a US warranty.
Thanks!
sopdogg said:
Yo Patt2k,
How long did you have your Xperia in the repair center? I sent mine to Indiana sometime around the 16th of July, they received it the 22nd and it has been in repair for approximately 15 business days today. They approximated that it I "should receive" my phone in 7 to 10 business days, which is a total farce.
Another question is in regards to your X1i, Sony Ericsson America didn't care you had an international version? Did they say anything because I thought the X1i didn't come with a US warranty.
Thanks!
Click to expand...
Click to collapse
They had no problem with x1i version. And I sent on July 21 St it got delivered on 22ND with USPS 1 Day Shipping cost me 20$.
And 4 Days Ago It's been shipped. But I do not think they would put another box just for the stylus. And both packages have same weight so this is why I am really excited. And about 30 min ago I got a automated call from ups saying that there is 2 packages for delivery for tomorrow. So yea it's been long wait I will let you guys know tomorrow asap with PICS! what I got in 2 packages
Seems like they dont care which version you got. I got a better deal x1a is more expensive
SE got both our phones the same day and mine is still being fixed. Man, my phone must be really messed up. What was wrong with your phone if you don't mind me asking? I'm hoping SE sends me a replacement phone and my other phone back too. Let me know what you got.
Thanks!
frankencowx said:
this happened to me as well, had to send xperia in 4 times because they kept damaging it more upon repair. absolutely rediculous.
Click to expand...
Click to collapse
my first repair was from a crack, then they scratched the keyboard up during the repair.. then I sent it in and got the front cover replaced(the CSR screwed up and wrote in the wrong thing even though I named off the keys that were scratched and attached a long note to the phone for the repair center) then I sent it back to get the keyboard replaced.. then when I got it back I noticed the screen wasn't put in there right because the top left and right hand corners had pressure marks.. then came the whole yes we just got x1i's in stock we will send you one right away. and I talk to 4 different times 2 different supervisors that all said yes your phone will be replaced with an x1i, not an x1a. a few days later, bam! x1a.
so the x1a has just sat there and I'm still fighting this garbage.
oh but I wanted to ask what was wrong with yours that it needed to get fixed over and over? and happen to remember any supervisors names?
sopdogg said:
SE got both our phones the same day and mine is still being fixed. Man, my phone must be really messed up. What was wrong with your phone if you don't mind me asking? I'm hoping SE sends me a replacement phone and my other phone back too. Let me know what you got.
Thanks!
Click to expand...
Click to collapse
I guess I wasn't the only one with a long wait. The total turnaround time for my phone was 39 days which is well over 10 business days. The SE reps are worthless and the supervisors & managers will assure you that your phone will ship today only for you to find out tomorrow that there is no tracking number and it really hasn't shipped and they will also tell you that they understand your concern which is total BS.
Contact the repair center directly. Call early or be prepared to be on hold. I got better information both times that I called the repair center.
They sent me a replacement phone with date code 09W08. The bar code sticker on the back has 'PTS' printed on it. They kept my old phone and sent me the replacement with nothing but a stylus.
BTW, I sent my phone in because of a crack on the battery bay sidewall.
rambalu80 said:
I guess I wasn't the only one with a long wait. The total turnaround time for my phone was 39 days which is well over 10 business days. The SE reps are worthless and the supervisors & managers will assure you that your phone will ship today only for you to find out tomorrow that there is no tracking number and it really hasn't shipped and they will also tell you that they understand your concern which is total BS.
Contact the repair center directly. Call early or be prepared to be on hold. I got better information both times that I called the repair center.
They sent me a replacement phone with date code 09W08. The bar code sticker on the back has 'PTS' printed on it. They kept my old phone and sent me the replacement with nothing but a stylus.
BTW, I sent my phone in because of a crack on the battery bay sidewall.
Click to expand...
Click to collapse
http://dealers.sonyericsson.rmatrans.com/ or you can use this site to enter the RMA/zip ..the repair center usually takes a day or two to log the tracking number though so by the time its logged in it could be coming the next day.
sopdogg said:
SE got both our phones the same day and mine is still being fixed. Man, my phone must be really messed up. What was wrong with your phone if you don't mind me asking? I'm hoping SE sends me a replacement phone and my other phone back too. Let me know what you got.
Thanks!
Click to expand...
Click to collapse
My phone x1i was having keyboard issues (had to for example : press space many times in order for it to register or other buttons like , n , m etc.. )
and they just called me couple days ago and said hey we dont haver anymore x1i and we want to ask you if it's okay to replace it with x1a. It was funny I called th em after i got the voicemail from the guy who left me voicemail and first lady said that it's still being worked on and I said i got voice mail that they want to replace it and she was like ok let me talk to my supervisor lol.
ibeQuint said:
http://dealers.sonyericsson.rmatrans.com/ or you can use this site to enter the RMA/zip ..the repair center usually takes a day or two to log the tracking number though so by the time its logged in it could be coming the next day.
Click to expand...
Click to collapse
this site worked I just checked. There is only 1 tracking number in their database. So again really strange UPS has 2 Packages and 2 tracking numbers.
I bet they did not put a STYLUS in a seperate UPS box with seperate tracking number. So again I will let you guys know what happens ! 1 More state to go in UPS destination ^_^
rambalu80 said:
I guess I wasn't the only one with a long wait. The total turnaround time for my phone was 39 days which is well over 10 business days. The SE reps are worthless and the supervisors & managers will assure you that your phone will ship today only for you to find out tomorrow that there is no tracking number and it really hasn't shipped and they will also tell you that they understand your concern which is total BS.
Contact the repair center directly. Call early or be prepared to be on hold. I got better information both times that I called the repair center.
They sent me a replacement phone with date code 09W08. The bar code sticker on the back has 'PTS' printed on it. They kept my old phone and sent me the replacement with nothing but a stylus.
BTW, I sent my phone in because of a crack on the battery bay sidewall.
Click to expand...
Click to collapse
Where did you find the repair center number? I've been calling the 1.877.7XPERIA and the 1.866.766.9374 lines and even chatted with someone on SE Live Chat. All they can say was that my phone is in WIP and they are awaiting parts for my phone. I found out yesterday that those parts won't be arriving until the 21st!!! Today is the 16th business day and 22nd calender day day (not including 5 days for shipping) of waiting for the phone. By the 21st it will be 23rd business days and 31st calender day and doesn't include time it will take for them to fix my phone.
What did SE eventually say when they replaced your phone? Was your phone new or did it look refurbished?
Issue: My phone had a restarting issue, in which every time I tried to go in landscape mode, the phone would restart. Then after an firmware upgrade to R3A, the screen would go black when in landscape mode and the phone would just turn off.
GUESS What guys! I GOT 2x brand new xperias!!!!
1 grey 1 black
holy ****! Posting pics in jsut couple minutes!!
patt2k said:
GUESS What guys! I GOT 2x brand new xperias!!!!
1 grey 1 black
holy ****! Posting pics in jsut couple minutes!!
Click to expand...
Click to collapse
why did you get 2? They sent you one by accident? Inusrance policy?
HI,
I gave my X1 to vodafone on 29/8/09 due to the handset not charging. The expected return date was 9/9/09 so i visited the shop but they did not have it and was told to come back a few days later. In the meantime i phoned up voda and asked a rep on the phone who told me it was repaired and in the warehouse ready for delivery back to the shop.
I visited the shop again on 12/9/09 but still no handset, the vodafone computer says it was in repair still? The manager of the store called up voda who said they could not fix it and has been sent to SE. The manager contacted SE who knew nothing but said to call back in a few days.
The manager contacted my gf on monday as im away for work and told her SE does not have it and its not booked in, voda say they have sent it but does not have any details or tracking numbers. So the manager was forced to say that the X1 was now lost and does not know where it could be!
sorry for the long post but im asking if any other users have a similar story and what they done to sort it out
Thank you for your time
Sounds like a good thing, new phone for you. Unless you didn't do a back-up before hand, in which case it's a bad thing and
satchef1 said:
Sounds like a good thing, new phone for you. Unless you didn't do a back-up before hand, in which case it's a bad thing and
Click to expand...
Click to collapse
I suppose it would be good but from what ive read here Voda dont have any Xperias!
What an absolute shambles
Well, that's a local service thing. I would call them and say them that this is absolutely not okay and that they should think of a solution insteaf of you. I would recommend a new phone as well. Good Luck in this case...
(with them I probably mean Voda...confusing story^^)
you thought ur post was long! lol
the struggle that is vodafone:
http://forum.xda-developers.com/showthread.php?t=522017
Thank you for your comments
comeradealexi im aware of your awfull situation and hope mine does not get as bad
Im off to the store tomorrow and try to get something from this.
The manager at the store has said he will refund 1 month line rental as ive had no X1 for 3 weeks now but once the 4th week is up they need to do something more than that!
ill keep you posted.
Unfourtunatley unless you make a disturbance you wont get any where - you gotta be really persistant with vodafone - just a tip otherwise they will try and almost rip you off
well magically my X1 has arrived at the store today!?
I have just gone down to get it and it is a refurbed model but in better condition than the one i sent
now for the punch line....
I sent my X1 with the battery as the issue was with charging, they sent back an X1 with the smallest battery i have ever seen it does not fit and my X1 is now back with the store until they can get a battery in for it.
What retard sent the unit back with a tiny battery that will never fit i mean its like a 1/4 of the size of the X1 monster batt.
what a shambles, even the manager at the store could not believe his eyes
I cant help but laugh
Jasand said:
well magically my X1 has arrived at the store today!?
I have just gone down to get it and it is a refurbed model but in better condition than the one i sent
now for the punch line....
I sent my X1 with the battery as the issue was with charging, they sent back an X1 with the smallest battery i have ever seen it does not fit and my X1 is now back with the store until they can get a battery in for it.
What retard sent the unit back with a tiny battery that will never fit i mean its like a 1/4 of the size of the X1 monster batt.
what a shambles, even the manager at the store could not believe his eyes
I cant help but laugh
Click to expand...
Click to collapse
I think someone will receive his phone with a battery which is too big for it...
Well.
Got a refurbed replacement X1 on Saturday, The casing was not fitted together correctly and the SE logo was bulging up and not flush with the Batt cover. The guy instore squeezed it together and clicked it back into place.
Also the left side of the screen it not fitted together properly and i can fit my finger nail into the gap (hard to explain).
I didnt want to send it away again so argued and managed to get..
1 month free line rental £40
Reduced my contract from £40pm to £15pm also as my GF is on the same contract reduced hers to £20pm from £25pm
GF gets upgrade in December I get upgrade in January.
Still does not make up for all the hassle and bull*hit they make up to keep you happy.
Jasand said:
Well.
Got a refurbed replacement X1 on Saturday, The casing was not fitted together correctly and the SE logo was bulging up and not flush with the Batt cover. The guy instore squeezed it together and clicked it back into place.
Also the left side of the screen it not fitted together properly and i can fit my finger nail into the gap (hard to explain).
I didnt want to send it away again so argued and managed to get..
1 month free line rental £40
Reduced my contract from £40pm to £15pm also as my GF is on the same contract reduced hers to £20pm from £25pm
GF gets upgrade in December I get upgrade in January.
Still does not make up for all the hassle and bull*hit they make up to keep you happy.
Click to expand...
Click to collapse
wow you got compensated pretty well! all i got was 2 months free while i couldnt use my phone >.< i should have haggled more
Hi guys,
So finally, the power button issue has got too bad and my N1 is going back for repair with HTC UK. The courier is picking it up tomorrow AM. Anyone know how long I'll have to wait before I get it back?
I'll be playing with my wifes N1 while its away, but its just not the same.
Thanks,
Scarygore.
Hi,
Mine was confirmed received by HTC UK on Wednesday 25th last week. Its still with them, and all the online repair status says is:
"We have completed our diagnostic tests and have a quotation ready for your review."
And then when clicking on this:
"There are no active quotations for this ticket. If you have any questions please contact the customer support."
I phoned customer support on Friday but they were not able to tell me anything at all...
I'm hoping for an update tomorrow.
The repair is for the powerbutton also.
When I sent mine in, it was collected on a Monday and back in my hand on the Friday. Can't fault them.
Was it yours or a replacemet though, cause thats different
It was my phone, repaired.
Thanks for your replies.
The UPS guy picked it up an hour ago.
I going to miss it!
Scarygore,
Any news on your repair? HTC still has mine :-/
Cheers
No news so far, the online tracker says they have recived it but thats all. Anyone know how to get Froyo to run on a Samsung Tocco?
The waiting sucks.
Bakachu did you get yours back, did you have to pay? I got exactly the same message on mine, dont know if I want to phone as have unlocked bootloader. They should repair FOC though as a hardware fault. If not I will complain to my CC company and get them to refund me the phone. This is my second repair as had a dust issue early on.
bakachu said:
"We have completed our diagnostic tests and have a quotation ready for your review."
"There are no active quotations for this ticket. If you have any questions please contact the customer support."
Click to expand...
Click to collapse
I have just got off the phone with HTC UK.
They tell me that they put “quotation” on the tracker until they investigate why the fault has occurred. I should phone back in a few days after the engineer has investigated.
So fairly confident this should be repaired under warranty as the phone looks brand new.
Mines still going under repair.
Numerous calls to HTC end up with a 'repairs take 14 working days' standard line.
However, the status on the web page has changed from 'quotation ready' to 'we are repairing your phone'
Mine was unlocked too, even with a couple of scratches, but there's no way I would accept responsibility for this design flaw. From what I understand, HTC is quite good at fixing obvious hardware issues under warranty on unlocked phones. Even this showed up in a blog a couple of days ago:
http://www.androidguys.com/2010/09/08/manage-nexus-broken-power-button/
All this waiting is making me eye up the G2 some more.... mmmm!
Acording to UPS mine arrived at 10am Wednesday. The status changed a week ago on HTC's site to 'we have recived your phone at HTC service centre'. Two days after it actually got there. Since then, nothing.
I would have thought that as it's a known issue they could just send out a refurb. I know in the US they will do that.
I'm not impressed with the service so far, it wasn't cheap in the first place and I'm left using a two year old Samsung piece of (insert explitive here).
It's not even rooted, totaly stock with a factory reset before i parcelled it up.
Well I phoned up to chase.
They have had the phone at their site for 4 working days, and I am told to expect to have it in a further 8 working days. Will mean 3 weeks without my exspensive phone.
They also stated that my phone was listed as out of warranty but asked me if that was the case, I told them definitely not. They said the engineer will begin work once he has proof of purchase, I asked what I am required to do they said just wait till I get it back.
They also told me their computer systems are currently not working properly so the online tracking may be wrong. So its just a long wait until I get the phone back.
I have my phone back in my hands now!
It's been rewiped and bootloader has been relocked.
bakachu,
Glad to hear you've got it back. If mine takes as long as yours I'll recive it in about a week.
Did they have to replace the screen? I heard of on instance were they did change the screen when it was sent in for the power button fault.
If mine comes back with an S-LCD screen I'll go mental.
Screen + everything else exactly the same Even still has my screen protector in perfect condition on it!
Scarygore said:
bakachu,
Glad to hear you've got it back. If mine takes as long as yours I'll recive it in about a week.
Did they have to replace the screen? I heard of on instance were they did change the screen when it was sent in for the power button fault.
If mine comes back with an S-LCD screen I'll go mental.
Click to expand...
Click to collapse
How can you check?
Mine was collected last Tuesday for a cracked screen repair.
Was delivered to them by UPS on Wednesday and all the online tracker says is received.
I've tried calling a few times and they've said that there is a bit of a back log of repairs at the moment.
t0ph0id said:
How can you check?
Mine was collected last Tuesday for a cracked screen repair.
Was delivered to them by UPS on Wednesday and all the online tracker says is received.
I've tried calling a few times and they've said that there is a bit of a back log of repairs at the moment.
Click to expand...
Click to collapse
I believe it's obvious if you turn it on in the dark next to a standard screen. A lot of light leaks around the sides.
I'll just compare it to my wife's when I get it back.
Hope the repair times speed up for you.
Scarygore said:
I believe it's obvious if you turn it on in the dark next to a standard screen. A lot of light leaks around the sides.
I'll just compare it to my wife's when I get it back.
Hope the repair times speed up for you.
Click to expand...
Click to collapse
So when I get my quote for the repair should I enquire if it will be S-LCD?
My other option if it is is to get it back, send it to my mobile phone insurer and get it repaired/replace/cash through them.
t0ph0id said:
So when I get my quote for the repair should I enquire if it will be S-LCD?
My other option if it is is to get it back, send it to my mobile phone insurer and get it repaired/replace/cash through them.
Click to expand...
Click to collapse
Maybe you should try Youtube for comparison video's and see how much it would bother you.
A user named 'Rusty!' posted a link to one somewhere on here. I can't look for it at the moment, I'm still at work and Youtube is barred.
I'm curious what the experiences of XDA users have been with Sony's customer support when it comes to their Xperia devices. I had to send mine in for what I think was a shorted out battery (had it in/around the pool for a few hours, got out and it was fine, but then an hour later it just shut off, refused to stay on unless it was plugged in). They didn't contact me for two weeks, then I called and they just said "yeah you'll probably be good we would have called you if there was a problem". Two days later I got a (what I assume to be) refurb unit in the mail.
I'm actually extremely happy with this. Mainly because A: The device I sent to them was bought second hand off craigslist so I fully expected them to tell me that would void the warranty somehow, B: It was rooted, and C: it had some scuffing on the screen and bezel, and the power button was "mushy". Given that it was probably water damage and technically my fault (it spend most of it's time on the side of the pool getting splashed, but definitely overdid the "30 minute" rule), and they could have easily given me a hard time over any of the three things mentioned, I don't think I can be anything but very pleased with Sony right now.
:good::good::good:
My experiences have been mixed. My x10 was a nightmare to get sorted, first one didn't work out of the box, it took 13 weeks to get a replacement
My arc however was the opposite, screen died but had a new handset in 2 weeks.
Good guy Sony
Just got my 6 month old Z1 replaced.. Initially they offered me a refurbished unit but I refused to accept it and mailed them and got into a conversation with them. I was able to convince them to offer me a New unit and they immediately did! A company that listens!
Hi there,
There are already threads about the "not-100%-water-proofness" of our wonderful z3c. Those are mostly about how disappointed peeps are, but what I would like to know is if the phone got replaced or not. Unfortunately, some weeks ago, even after doing the pressure test, my beloved Z3c died short after taking 2 photos in the pool.
I have two simple questions:
1. In case you have sent in the phone due to water-damage, has it been replaced by Sony?
2. In which country/area do you live (just to see if Sony's policy changes depending on geography)
Thanks!
I got a new one, i put my phone into a pool and i was taking pictures and suddenly it turned off so i put my phone into rice for 3 weeks untill Sony give me a response about... then i had to send my phone to the Sony Factory near my city and less than a week i got a new one I'm from Acapulco, Mexico
rokrd1579 said:
... i put my phone into a pool ... I'm from Acapulco, Mexico
Click to expand...
Click to collapse
You haven't been cliff diving, have you?
November 2014, my phone drown within 20 minutes when I used it for a movie and pictures in a 1,5meter pool (just like the commercial).
When I got back home after my holiday, I contacted Sony and the seller (T-Mobile). After 3 weeks I received a brand new phone with a new invoice and warranty.
Sony solved it completely for me.
(I'm from The Netherlands)
All I got back from Sony in Sweden was: your phone is water damaged, we can't repair it and therefore can't do anything. :crying:
I was taking photos in swimming pool for 10s, went out, dried the phone with a towel. After 5min I had a brick with water on camera.
Sony Portugal replaced it with a new one.
damn.. it seems that all around the globe they replace the phone. I'll keep you posted guys, I loved my z3c, and really don't want to have to buy a new one because of those flaps.
To answer your questions...
1) yes
2)I'm from Malaysia
I have already posted a warning regarding this issue a couple of weeks back in the forums. It is sad to see another person who has encountered the same problem here. The Z3C is great, its just a shame that the waterproofness is not as advertised in the long run. Hope you can get your replacement :good:
yes
Netherlands
i wasn't get new replacement phone but I got new mainboard for my damaged phone
Hi, where did you send your phone in malaysia? mine just happened, just taking a couple photo under the water in pool then suddenly turn off by itself. hope mine also can get a new one.
Replaced a water damaged D5833 in Singapore 15th Jul 2015. Went to Sony Service Centre. From the letter i recevieved this 1 to 1 exchange is limited to ONE time only.
okij said:
You haven't been cliff diving, have you?
Click to expand...
Click to collapse
No, I just took some pictures to try it but, it was a bad idea :c the good new is that i have a new phone