My M7 has a single dead pixel in the center of the screen. Anyone in the same situation able to get sprint to swap out their device...without the restocking fee?
finalhit said:
My M7 has a single dead pixel in the center of the screen. Anyone in the same situation able to get sprint to swap out their device...without the restocking fee?
Click to expand...
Click to collapse
Yup, I did (twice). First exchange was because the unit had the tiniest paint chip (on the black version) that looked like a speck of dust but a chip nonetheless. No restocking fee paid. The second exchange was due to some stuck pixels (2 in the upper left hand corner and then another 2 about two thirds of the way down the screen). They inspected the device and couldn't find the pixels so they first offered to exchange it with the restocking fee. I then ran a dead pixel detection program and showed them the stuck pixels and then they agreed to swap without the restocking fee. In both cases, I told them straight up that I shouldn't have to pay restocking fees because of a manufacturer's defect and they obviously couldn't argue against that. Bottom line is stand your ground, ask to speak with the manager if you don't initially get offered a fair resolution, and if you still can't get them to budge on the restocking fee, try a different (corporate) Sprint store.
Marty said:
Yup, I did (twice). First exchange was because the unit had the tiniest paint chip (on the black version) that looked like a speck of dust but a chip nonetheless. No restocking fee paid. The second exchange was due to some stuck pixels (2 in the upper left hand corner and then another 2 about two thirds of the way down the screen). They inspected the device and couldn't find the pixels so they first offered to exchange it with the restocking fee. I then ran a dead pixel detection program and showed them the stuck pixels and then they agreed to swap without the restocking fee. In both cases, I told them straight up that I shouldn't have to pay restocking fees because of a manufacturer's defect and they obviously couldn't argue against that. Bottom line is stand your ground, ask to speak with the manager if you don't initially get offered a fair resolution, and if you still can't get them to budge on the restocking fee, try a different (corporate) Sprint store.
Click to expand...
Click to collapse
Thanks for the response, although my worry is that they have a minimum count before replacing for this reason
Sent from my HTCONE using Tapatalk 2
finalhit said:
Thanks for the response, although my worry is that they have a minimum count before replacing for this reason
Sent from my HTCONE using Tapatalk 2
Click to expand...
Click to collapse
I don't think they have an official policy or minimum number of stuck/dead pixels that warrants a replacement. Its probably just going to vary from store to store. I've returned/exchanges phones for all sorts of reason from stuck pixels to a single speck of dust under the screen. Again, bottom line is to stay polite but stand your ground. If they tell you they don't replace for stuck pixels or there is a minimum number, tell them you want to see that policy in writing. I once had a Sprint manager tell me that even though I was within my 14 days, I couldn't return a previous phone because I had already exchanged it once. I told him to show me that policy in writing and when he couldn't find it (because it didn't exist), he had to process my return.
Seems like I have 7 bright picks not just one. Sadly, the techs at Sprint won't recognize them...and the harsh showroom lights work in their favor.
Sent from my HTCONE using Tapatalk 2
finalhit said:
My M7 has a single dead pixel in the center of the screen. Anyone in the same situation able to get sprint to swap out their device...without the restocking fee?
Click to expand...
Click to collapse
I'm a Sprint Tech and I exchanged a kids htc one bc of a dead pixel the day after the phone came out, kid didn't even put the phone back to stock or relock the damn thing either so I flashed his phone back to stock too for him, maybe you'll find a tech as nice as I to exchange it
Sent from my HTCONE
LymeWire said:
I'm a Sprint Tech and I exchanged a kids htc one bc of a dead pixel the day after the phone came out, kid didn't even put the phone back to stock or relock the damn thing either so I flashed his phone back to stock too for him, maybe you'll find a tech as nice as I to exchange it
Sent from my HTCONE
Click to expand...
Click to collapse
I did. Went to a diff store and all the people there were much nicer.
Sent from my HTCONE using Tapatalk 2
I exchanged mine today for a dead pixel, but I was in the 14 day window. I have a feeling it would have been tougher had I been out of the window
Sent from my Nexus 7 using xda app-developers app
Related
Didn't notice it until I turned up the brightness (I just bragged about having a flawless device less than a minute ago) and I noticed dark spots in the screen.
I'm going to call them up and see what they say. Sucks. It doesn't look like much, but it's very obvious when scrolling since it doesn't move with the rest of the screen. Only the circled area is affected. It looks like a dead pixel at first, but it's much bigger and has a "blur" around it.
Pics?
None here....
Sent from my Nexus 4 using Tapatalk 2
Nickel Dime Bay said:
Pics?
Click to expand...
Click to collapse
I'm on hold waiting for them to answer, I'll post a pic of it in a few minutes. It's right in the middle of the screen too.
added pic. It's much bigger than the picture lets on, and has a liquid looking blur around it.
No black dots on mine. 16GB received today. Strangely enough, mine had no plastic covering on the bezel, while my friend's 8GB model did (4 small strips, one for each side).
dnlsmy said:
No black dots on mine. 16GB received today. Strangely enough, mine had no plastic covering on the bezel, while my friend's 8GB model did (4 small strips, one for each side).
Click to expand...
Click to collapse
Mine didn't have them either. I was wondering about that when I opened it.
I've been on hold for 30 minutes already.
Got the RMA, I get to keep my phone until the new one arrives, so I am happy. Turnaround should be less than a week to receive the replacement. I wonder if it's going to be backordered...lol
amdhunter said:
Got the RMA, I get to keep my phone until the new one arrives, so I am happy. Turnaround should be less than a week to receive the replacement. I wonder if it's going to be backordered...lol
Click to expand...
Click to collapse
Through lg?
Sent from my Nexus 4 using Tapatalk 2
immunityx said:
Through lg?
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
Through Google directly. They are handling the devices themselves for the time being. Not like with the SGN and Nexus 7 devices, where you had to go through Samsung or Asus directly.
Google is probably handling RMA's for now, but later on it will be handed over to LG With crappy support, and they will ask you to pay shipping.
I thought RMA's for Nexus devices were always done by Google?
Sent from my Nexus 4 using xda premium
My 16 gig had plastic strips all around the sides and top of the phone.
Sent from my Nexus 4 using xda premium
amdhunter said:
Got the RMA, I get to keep my phone until the new one arrives, so I am happy. Turnaround should be less than a week to receive the replacement. I wonder if it's going to be backordered...lol
Click to expand...
Click to collapse
The RMA process with Google is very good. I had to send two Nexus 7s back and it was an easy process. The only issue I had was that I didn't receive a TNT shipping label with my first replacement so I actually had 3 devices for 2 days while I waited for the shipping label.
Brac20 said:
The RMA process with Google is very good. I had to send two Nexus 7s back and it was an easy process. The only issue I had was that I didn't receive a TNT shipping label with my first replacement so I actually had 3 devices for 2 days while I waited for the shipping label.
Click to expand...
Click to collapse
Damn. I got the shipping labels before I even hung up. He said it would take up to a day, and it had me slightly worried...lol At least I have a phone I can beat the hell up with no regrets. Only thing that sucks is that I need to leave the phone stock for now.
amdhunter said:
Damn. I got the shipping labels before I even hung up. He said it would take up to a day, and it had me slightly worried...lol At least I have a phone I can beat the hell up with no regrets. Only thing that sucks is that I need to leave the phone stock for now.
Click to expand...
Click to collapse
i wouldn't go that far. If it has noticeable damage they will charge you for the device.
amdhunter said:
Damn. I got the shipping labels before I even hung up. He said it would take up to a day, and it had me slightly worried...lol At least I have a phone I can beat the hell up with no regrets. Only thing that sucks is that I need to leave the phone stock for now.
Click to expand...
Click to collapse
Exact opposite
You need to return it in "good" condition (scratches are fine, but no cracks). Software wise, mess with it all you want, then
Code:
fastboot -w update "Devices Image from Google"
fastboot oem lock
amdhunter said:
Got the RMA, I get to keep my phone until the new one arrives, so I am happy. Turnaround should be less than a week to receive the replacement. I wonder if it's going to be backordered...lol
Click to expand...
Click to collapse
I don't mean to be an ass but Google better get all those backordered phones out to us before sending out your (or anyone else's) RMA'd phones.
What about the much bigger blurry spot to the right of your circle? Closer to the right edge of the picture. That looks considerably worse to me.
-AngryHog™
Hope the dude with the spots who said he didn't notice until he turned the brightness up tried cleaning his screen...
sent via xda premium with nexus 7
I just noticed I can see PM up on the top right side of the screen and some notifications in the top left corner during full screen apps, especially with a full grey screen. I didn't see those a couple hours ago when I got it.
Did I seriously just burn in my screen already? Is this normal for a "new" One? Or should I be freaking out?
I did nothing out of the ordinary since I got it. Just rooted it, restored apps, put it on the charger for a bit. That's all.
I see 127 views and no replies. No one wants to touch this one lol! I'm taking it back to Sprint in the morning. I shouldn't be getting burn in less than 24 hours into using any phone, refurbished or not.
Sent from my HTCONE using Tapatalk 4 Beta
FlowingAway said:
I see 127 views and no replies. No one wants to touch this one lol! I'm taking it back to Sprint in the morning. I shouldn't be getting burn in less than 24 hours into using any phone, refurbished or not.
Sent from my HTCONE using Tapatalk 4 Beta
Click to expand...
Click to collapse
Yea,i agree,take it back and make them replace it,it should last longer than 24 hours,wether you flash it or not,im upgrading to this from the EVO 4G,in 2 months,but it will be a new one,hahaha,i just cant wait,so i can start to dev for the One now and maybe port over my 4 kornerz rom.
I would take it back as well.
Also, pay attention to the screen. In my One, the speakers busted (same as my OG Evo, Evo 3D and Hero. Htc makes ****ty speakers) I also have a dead pixel so I filed an insurance claim. Today I received the new One and the display is garbage. The whites look dingy and yellow like a cheaper version. It doesn't compare at all to my current One.
I'm gonna send it back and try my luck again =\
Rippley05 said:
I would take it back as well.
Also, pay attention to the screen. In my One, the speakers busted (same as my OG Evo, Evo 3D and Hero. Htc makes ****ty speakers) I also have a dead pixel so I filed an insurance claim. Today I received the new One and the display is garbage. The whites look dingy and yellow like a cheaper version. It doesn't compare at all to my current One.
I'm gonna send it back and try my luck again =\
Click to expand...
Click to collapse
I've owned 7 htc devices and never popped the speakers.
Are you using a volume enhancer or something?
Sent from my HTCONE using xda premium
gutrrob said:
I've owned 7 htc devices and never popped the speakers.
Are you using a volume enhancer or something?
Sent from my HTCONE using xda premium
Click to expand...
Click to collapse
Nope. You're lucky then because HTC speakers are cheap and it isn't just me who says so. Here is a quick google search but you can dig deeper and see for yourself. I never really cared because replacing the speaker was easy...but with the HTC One it is a repair nightmare.
https://www.google.com/#output=sear...34,d.eWU&fp=9745b774bca4f8d2&biw=1920&bih=993
Sprint will be sending me another refurbished one early next week. For the time being I'm rolling with my burned in screen but otherwise awesome one! The tech at sprint immediately saw it and was like yeah that's not right haha
Sent from my One using Tapatalk 4 Beta
FlowingAway said:
Sprint will be sending me another refurbished one early next week. For the time being I'm rolling with my burned in screen but otherwise awesome one! The tech at sprint immediately saw it and was like yeah that's not right haha
Sent from my One using Tapatalk 4 Beta
Click to expand...
Click to collapse
Asurion is gonna be sending me another one as well. I just hope the screen matches the one I have now. It is so much better than the replacement. I wish I could take pix and show you guys, it's annoying the things could be this drastically different.
Glad your issue is getting resolved! :good:
So apparently this thing isn't near impossible to repair if they are sending out refurbs as replacements.
uh60james said:
So apparently this thing isn't near impossible to repair if they are sending out refurbs as replacements.
Click to expand...
Click to collapse
So apparently people with the right tools/machines > us.
http://mobile.eweek.com/mobile/htc-one-receives-lowest-ifixit-repair-score-to-date/
Sent from my HTCONE using xda premium
Our of curiosity, where did you exactly find the HTC ONE online?
Rippley05 said:
So apparently people with the right tools/machines > us.
http://mobile.eweek.com/mobile/htc-one-receives-lowest-ifixit-repair-score-to-date/
Sent from my HTCONE using xda premium
Click to expand...
Click to collapse
I would assume iFixit would have the right tools but meh
uh60james said:
I would assume iFixit would have the right tools but meh
Click to expand...
Click to collapse
/sigh.
I'll halfway attempt to break it down, but I doubt you'll understand.
There are people who break down how difficult it would be for the average consumer to do things such as repairs for these phones (hint:ifixit). The average consumer isn't gonna own all the tools/equipment or possess the knowledge/skill as a professional. This is true in probably everything you'll ever get repaired, otherwise mechanics have been ripping people off for years.
This phone scores as low as possible when it comes to repairs. It doesn't mean that professionals can't repair it. Ifixit isn't gonna breakdown how easy it is for HTC or other phone repair people, why the *@*! would anyone care about that? They are breaking it down for the not so skilled.
Rippley05 said:
/sigh.
I'll halfway attempt to break it down, but I doubt you'll understand.
There are people who break down how difficult it would be for the average consumer to do things such as repairs for these phones (hint:ifixit). The average consumer isn't gonna own all the tools/equipment or possess the knowledge/skill as a professional. This is true in probably everything you'll ever get repaired, otherwise mechanics have been ripping people off for years.
This phone scores as low as possible when it comes to repairs. It doesn't mean that professionals can't repair it. Ifixit isn't gonna breakdown how easy it is for HTC or other phone repair people, why the *@*! would anyone care about that? They are breaking it down for the not so skilled.
Click to expand...
Click to collapse
Ok di$& thanks for that wonderful bit of information.
uh60james said:
Ok di$& thanks for that wonderful bit of information.
Click to expand...
Click to collapse
You're welcome.
Sent from my HTCONE using xda premium
uh60james said:
I would assume iFixit would have the right tools but meh
Click to expand...
Click to collapse
Rippley05 said:
/sigh.
I'll halfway attempt to break it down, but I doubt you'll understand.
There are people who break down how difficult it would be for the average consumer to do things such as repairs for these phones (hint:ifixit). The average consumer isn't gonna own all the tools/equipment or possess the knowledge/skill as a professional. This is true in probably everything you'll ever get repaired, otherwise mechanics have been ripping people off for years.
This phone scores as low as possible when it comes to repairs. It doesn't mean that professionals can't repair it. Ifixit isn't gonna breakdown how easy it is for HTC or other phone repair people, why the *@*! would anyone care about that? They are breaking it down for the not so skilled.
Click to expand...
Click to collapse
haha pwnd!
I got my phone replaced once already as well, but Sprint said they DO NOT use refurbished phones as replacements until the phone has been released for 6 months.
But what was odd is that my replacement phone didn't come with a box, so I dialed ##786# and checked the "reconditioned status" which stated "none." I wonder if this replacement is not a refurb, then why did it come with no box?
jdizzle316 said:
I got my phone replaced once already as well, but Sprint said they DO NOT use refurbished phones as replacements until the phone has been released for 6 months.
But what was odd is that my replacement phone didn't come with a box, so I dialed ##786# and checked the "reconditioned status" which stated "none." I wonder if this replacement is not a refurb, then why did it come with no box?
Click to expand...
Click to collapse
Sprint doesn't handle it, Asurion does. They'll tell you it could be new or refurbished. It all depends on what they have. Both of mine came with a box, but that doesn't mean they're new.
I'm about to send ny second replacement back. The screen is just too yellow and dingy looking. It's a damn shame I have to file an insurance claim and pay a deductible on a month old phone.
Sent from my HTCONE using xda premium
To update, my 2nd refurb seemed nice enough. But after having it a couple days, I've noticed the screen colors are pretty blown out and definitely not like it should be. Colors are as funky as they can be, and the screen itself is way too bright. And for insult to injury, the phone is unable to connect to 4G LTE. So back to Sprint I go!
FlowingAway said:
To update, my 2nd refurb seemed nice enough. But after having it a couple days, I've noticed the screen colors are pretty blown out and definitely not like it should be. Colors are as funky as they can be, and the screen itself is way too bright. And for insult to injury, the phone is unable to connect to 4G LTE. So back to Sprint I go!
Click to expand...
Click to collapse
Its kinda sad to hear that although htc stepped up their game, sprints/asurions refurbs are still absolute sh!t
I just wanted to pop in and remind everyone to check their screens for dead pixels. I ordered my N5 on launch day and it was perfect except for one dead pixel at the top 25% of the screen, right in the middle.
Since the pixels are so small this was something I could overlook but it still annoyed me to see it every now and then while thinking I had some dust or dirt on screen. The other day I noticed another dead pixel at the bottom 25% of the screen, right around the middle again. This made me paranoid that the screen was dying or something so I downloaded an app to check and make sure.
When I opened the app I noticed a 3rd dead pixel. These last two pixels couldn't be more than 2 weeks old. The device is old enough that I doubt Google will accept it for a return so I went ahead and ordered a new Nexus 5. I'll be giving this one to my father or maybe a family member as long as the new one doesn't have any defects.
So download an app to check your device for dead/stuck pixels. I'm not sure if my issue is related to launch day panels or if I'm just an isolated incident. Positive thoughts that my new Nexus 5 will be defect-free! :fingers-crossed::fingers-crossed::fingers-crossed:
Enddo said:
I just wanted to pop in and remind everyone to check their screens for dead pixels. I ordered my N5 on launch day and it was perfect except for one dead pixel at the top 25% of the screen, right in the middle.
Since the pixels are so small this was something I could overlook but it still annoyed me to see it every now and then while thinking I had some dust or dirt on screen. The other day I noticed another dead pixel at the bottom 25% of the screen, right around the middle again. This made me paranoid that the screen was dying or something so I downloaded an app to check and make sure.
When I opened the app I noticed a 3rd dead pixel. These last two pixels couldn't be more than 2 weeks old. The device is old enough that I doubt Google will accept it for a return so I went ahead and ordered a new Nexus 5. I'll be giving this one to my father or maybe a family member as long as the new one doesn't have any defects.
So download an app to check your device for dead/stuck pixels. I'm not sure if my issue is related to launch day panels or if I'm just an isolated incident. Positive thoughts that my new Nexus 5 will be defect-free! :fingers-crossed::fingers-crossed::fingers-crossed:
Click to expand...
Click to collapse
Warranty covers your phone for a full year from hardware failures. You could have it replace up to November if you ordered in November.
Sent from my Nexus 5 using Tapatalk
Enddo said:
. . .The device is old enough that I doubt Google will accept it for a return so I went ahead and ordered a new Nexus 5. . .
Click to expand...
Click to collapse
Wait, are you serious?? The device was released October 31st 2013. It isn't even a year old yet...You still have manufacturer warranty from LG. They offer 12 months...Did you even try contacting them? [emoji85]
RoyJ said:
Wait, are you serious?? The device was released October 31st 2013. It isn't even a year old yet...You still have manufacturer warranty from LG. They offer 12 months...Did you even try contacting them? [emoji85]
Click to expand...
Click to collapse
sadly, i never even thought about contacting LG. I looked over the Google page and read that returns were only allowed for 15 days after purchase
Well you could always send in your 5 for repair. Just list the new one on eBay with a NIB tag. (New In Box). You could probably get your money back or even make a profit from someone buying it where play store doesn't offer it.
---------- Post added at 10:23 PM ---------- Previous post was at 10:14 PM ----------
Or swappa.com is a good place as well
Enddo said:
sadly, i never even thought about contacting LG. I looked over the Google page and read that returns were only allowed for 15 days after purchase
Click to expand...
Click to collapse
No questions asked returns are the first 15 days. There is still the regular 1 year warranty for defective products (excluding user created).
Call the Google line, and tell them you have multiple dead pixels and would like to RMA for a replacement. They will charge your CC with a temporary hold for the amount of a new phone and send you a new one. You keep yours until the new one arrives. Return the old one in the shipping box they shipped your replacement in, and once the tracking is up on their system they will remove the temporary charge from your CC.
A replacement is super easy to get if your phone is defective.
As mentioned you can always RMA during the 1 year warranty. You just can't get your money back after 15 days.
Still a good idea to give it to your dad, just remember to RMA it before the warranty expires.
Sent from my Nexus 5 using Tapatalk
Just checked the RGB colour background including black. Perfectly fine?
The bottom of my screen is more yellow than the top so I'm having Moto RMA it. I was just wondering if anyone else had a similar issue. If I wasn't so freak'n picky I'd probably ignore it, but I use landscape a lot and I see it most on the keyboard when in landscape.
Did you ever get your replacement? I have uneven color issues as well, though I'm not sure if its worth the trouble of trying to exchange it.
Irish1842 said:
Did you ever get your replacement? I have uneven color issues as well, though I'm not sure if its worth the trouble of trying to exchange it.
Click to expand...
Click to collapse
Curious as well. I'm thinking of re-purchasing now because I think some of the RMA replacement stock was bad batches (at least that's my hope) and the newer ones will have the screen issues sorted.
GOOD LUCK!!! My screen died (just went blank) over a week ago and I still do not have a new device. Moto's RMA and customer service has been the worst ever! I have been told "its shipping tomorrow" for a week now and still no device. The last rep I spoke with said they just do not have replacement devices to ship. I would advise you to keep the yellow screen until Moto has enough stock to ship devices.
jm700wx said:
GOOD LUCK!!! My screen died (just went blank) over a week ago and I still do not have a new device. Moto's RMA and customer service has been the worst ever! I have been told "its shipping tomorrow" for a week now and still no device. The last rep I spoke with said they just do not have replacement devices to ship. I would advise you to keep the yellow screen until Moto has enough stock to ship devices.
Click to expand...
Click to collapse
I don't currently have one, as I returned the 3rd one I had (1st - bad vibration motor, 2nd/3rd bad uneven color tinting). So I'd have to order anew :/ Guess I should just wait until next year when they've got more stock and fix the screen issues.
jkc120 said:
I don't currently have one, as I returned the 3rd one I had (1st - bad vibration motor, 2nd/3rd bad uneven color tinting). So I'd have to order anew :/ Guess I should just wait until next year when they've got more stock and fix the screen issues.
Click to expand...
Click to collapse
It's crazy. This is the first of about 20 android devices I have had that I have not done anything to. I had not even unlocked the bootloader yet and the screen craps out. I understand that stuff like this happens but the whole customer service part has been just awful. I was offered a refund but Moto said that would take 4 weeks??? How do you launch a device and not hold back some stock for warranty issues is beyond me? Thankfully I have a M8 GPE to hold me over.
jm700wx said:
It's crazy. This is the first of about 20 android devices I have had that I have not done anything to. I had not even unlocked the bootloader yet and the screen craps out. I understand that stuff like this happens but the whole customer service part has been just awful. I was offered a refund but Moto said that would take 4 weeks??? How do you launch a device and not hold back some stock for warranty issues is beyond me? Thankfully I have a M8 GPE to hold me over.
Click to expand...
Click to collapse
I think google definitely held back stock for RMAs, as I had no issues getting a 1st and 2nd RMA (for a total of 2 devices after my initial purchase). The problem is they were all manufactured on 10/21 or earlier and had issues so while they had stock to replace them, but were replacing with questionable quality I guess?
I just spoke with customer service last night for RMA. My screen basically looks like a gradient from top left to bottom right. It goes from yellow into pinkish, they basically stated that the devices they are sending out are not technically new or refurbished (at this point). I'm assuming customer returns or defects with packaging. They basically are sending me one, placing a $500 hold and then releasing the hold once they receive my defective unit.
venturizhou said:
I just spoke with customer service last night for RMA. My screen basically looks like a gradient from top left to bottom right. It goes from yellow into pinkish, they basically stated that the devices they are sending out are not technically new or refurbished (at this point). I'm assuming customer returns or defects with packaging. They basically are sending me one, placing a $500 hold and then releasing the hold once they receive my defective unit.
Click to expand...
Click to collapse
Curious to see how you make out with this. I am still waiting for my RMA'd device since 12/8. Spoke with someone at Moto this morning and they are shipping it today. I have heard that before and I will believe it when I see it. Still no shipping email as of 3:20 eastern time..... Their customer service has been horrible. Hope you have better luck. Keep us posted.
I decided to give it another shot today and ordered a new 32GB CW, hoping I was just unlucky with the 2/3 MB I had that had the pink vs. yellow non-uniform tinting. I know there's no data that indicates the color has anything to do with it, but I'm a superstitious type and hope ordering the white winds up with me getting a good screen haha
jkc120 said:
I decided to give it another shot today and ordered a new 32GB CW, hoping I was just unlucky with the 2/3 MB I had that had the pink vs. yellow non-uniform tinting. I know there's no data that indicates the color has anything to do with it, but I'm a superstitious type and hope ordering the white winds up with me getting a good screen haha
Click to expand...
Click to collapse
Where did you order from? At this point I would have been better off ordering another and getting a refund on my first one...
jm700wx said:
Where did you order from? At this point I would have been better off ordering another and getting a refund on my first one...
Click to expand...
Click to collapse
GPS. I already refunded my MB purchase and that and the two (attempted) RMAs show as cancelled on Google Wallet.
FYI, the replacements I got had "earlyish" manufacturing dates, so if the bad screens are a function of the date manufactured, RMA'ing now for this may not be a good idea (at least in my experience for the MB one, no idea about CW).
jkc120 said:
GPS. I already refunded my MB purchase and that and the two (attempted) RMAs show as cancelled on Google Wallet.
FYI, the replacements I got had "earlyish" manufacturing dates, so if the bad screens are a function of the date manufactured, RMA'ing now for this may not be a good idea (at least in my experience for the MB one, no idea about CW).
Click to expand...
Click to collapse
I will keep you posted if I ever actually get a device. My original one was white. The screen was fine until it stopped working.
jm700wx said:
I will keep you posted if I ever actually get a device. My original one was white. The screen was fine until it stopped working.
Click to expand...
Click to collapse
I guess that's one advantage to GPS. My 1st and 2nd RMA were shipped immediately, in one case the same day and I had the replacement the next day.
Well they sent me an ATT phone instead of t-mobile.. BUT the att doesnt have the issue. I'm hoping the correct device I get tomorrow will also be good.
Well my card was charged for $557 so I assume that they will be prompt in sending one out. It's not that big of a deal if it doesn't come in a hurry as long as one gets here without defects. I don't have to send in the defective one until my replacement gets here anyway.
I also have the uneven tint issue. I have been debating about a replacement. Not sure what to do.
tatoniss said:
I also have the uneven tint issue. I have been debating about a replacement. Not sure what to do.
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Well it depends on how much it bothers you. After spending $700 on a phone I do plan on getting a phone with a non defective screen. It's getting really annoying watching the colors go from warm to cool as I read from left to right.
venturizhou said:
Well it depends on how much it bothers you. After spending $700 on a phone I do plan on getting a phone with a non defective screen. It's getting really annoying watching the colors go from warm to cool as I read from left to right.
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Agreed. I plan on keeping my phone for 2-3 years, so I need to make sure I'm completely happy with it. I just called Google to ask about having mine replaced. They said they're sending out a brand new unit, so we'll see how that one looks. I'll report back when I have it in hand.
My replacement came today. Its looks great. While my last phone had a little pink when at lowest brightness. This one has NONE.
I'm in bad need of a phone. I dropped my nexus and it killed the screen and the digitizer. It fell from high up probably 7 or 8 feet and landed screen down. It hit on rock's. The device isn't made very well in my opinion. Do not drop it,lol. I called VZW and had them add insurance 'thought I already had it'. I was gonna make a claim but found out that iv gotta wait 30 days before a claim can be made. I looked into Motorola exchange program, but you have to have 500$ so they can hold it untill they receive the damaged device and I don't have 500$ right now so that's a problem. I don't know if I can wait a month on a new device or not. Is there any other options for me to get my device replaced and avoid all this money and waiting? Thanks for any help
Sent from my HTC6600LVW using Tapatalk
mwebb34 said:
I'm in bad need of a phone. I dropped my nexus and it killed the screen and the digitizer. It fell from high up probably 7 or 8 feet and landed screen down. It hit on rock's. The device isn't made very well in my opinion. Do not drop it,lol. I called VZW and had them add insurance 'thought I already had it'. I was gonna make a claim but found out that iv gotta wait 30 days before a claim can be made. I looked into Motorola exchange program, but you have to have 500$ so they can hold it untill they receive the damaged device and I don't have 500$ right now so that's a problem. I don't know if I can wait a month on a new device or not. Is there any other options for me to get my device replaced and avoid all this money and waiting? Thanks for any help
Sent from my HTC6600LVW using Tapatalk
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You can buy a mint, used one on Swappa for about $270.
You dropped it 8 feet on to rocks, are surprised it doesn't work, and that's why its not made well?
What phones have you had success with in that situation?
cam30era said:
You can buy a mint, used one on Swappa for about $270.
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Good advice, I'm gonna see if I can go the repair route first then keep swappa open as my last resort.
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scryan said:
You dropped it 8 feet on to rocks, are surprised it doesn't work, and that's why its not made well?
What phones have you had success with in that situation?
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I have a galaxy note 2 that's been through hell and back and it still works great but the SIM card slot is damaged. The digitizer on the note 2 is exposed but still works great. When I dropped my N6 the rock's were pea gravel not great big rock's. Before I dropped the N6 the usb port was very loose.
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Doesn't Motorola have a fixed rate of 175$ or something like that to fix your phone out of warranty? That's still way cheaper than buying 2nd hand...
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Tenhi said:
Doesn't Motorola have a fixed rate of 175$ or something like that to fix your phone out of warranty? That's still way cheaper than buying 2nd hand...
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Yeah I believe they do, but right now my hands are tied because about every dime I get goes towards Christmas. I'm looking around online to way my options. Thank you
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scryan said:
You dropped it 8 feet on to rocks, are surprised it doesn't work, and that's why its not made well?
What phones have you had success with in that situation?
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(facepalm)
I was looking on the Motorola website, and they have 2 options for replacing a damaged device. 1st one is the standard exchange were you send in you're damaged device first then they will mail out a like new replacement but it doesn't say anything about being charged a fee. The 2nd one is secured standard exchange, were you provide them with you're credit card info and then pay a $24.99 fee then they put a $500 tax hold on you're card, then they mail out the like new device. Then you have 5 days after receiving you're like new device to mail them the damaged device. Once they receive the damaged device then they release the $500 tax hold on you're card. I like option 1 best. Due to the holidays I'll have to wait untill Monday the 30th before I can contact Motorola about my options.
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scryan said:
You dropped it 8 feet on to rocks, are surprised it doesn't work, and that's why its not made well?
What phones have you had success with in that situation?
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Wow you drop any phone from that high and about 99% of device will be broken beyond repair. To be honest from your posts it just sounds like you need to be more careful with your devices. I have dropped my device maybe 3 times and not even a scratch. With the right case you should be ok from a height of about 3 feet or so.
Try not to leave your phone in your pocket when you go up on the roof to clean the gutters.
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