HTC One Drivers/Using Helium & Sync Manager - Sprint HTC One (M7)

So I just got a Sprint HTC One and am trying to get all of my apps over to it using Koush's Helium (Carbon). I backed everything up with the old GNex, and when I open Helium on the One it tells me to use the desktop application. So I downloaded that, installed the drivers he points to on the site, and plugged in the phone. The phone recognizes it's connected bc it shows the USB and debugging icons, and the computer recognizes it as well because the One shows as a portable device in the My Computer window and I am able to go in and navigate the folders. The problem is that Helium still says "To enable helium on your Android, please connect it to USB." His site also suggested downloading HTC's Sync Manager so I did that and am still having the problem. The computer recognizes the phone, but Sync Manager does not. I've tried uninstalling and reinstalling the drivers and both Helium and Sync Manager, but nothing has worked and I am not having much luck finding help in any of the forums. Any ideas?

I have the same problem

CristiRizy said:
I have the same problem
Click to expand...
Click to collapse
I only transfer apps and data over WiFi from my nexus 7 to my one.never hooked it to a computer.

I know this is super old, but I had an idea for this that I tried and it worked - run Helium as an admin. If you're not sure how to do that, just right click on Helium, and it will be one of the options. I did that and it worked right away. Can't believe it.

Related

USB Tethering: How ?

The cyanogen rom 4.2.3 has USB tethering support, but I can not get it to work, mainly because of missing information/documentation.
In 'settings' 'wireless controls' there is a nice 'Internet tethering' option to switch it on. When I switch that on then my Windows XP PC shows an unknown device 'Andriod Phone' and would like to install drivers for it. Where can I get these drivers from ?
Markus
I would also like to know how the usb tethering works for a mac as well. Didnt find any information on that. Thanks in advance.
You may need to get the drivers from the Android SDK, but with regards to USB tethering, your phone should be recognised as an NDIS based network device and installed automatically by Windows. Not sure about XP, but it installs automatically on Vista and 7
Under Ubuntu Linux (from an end-user perspective), when a G1 is connected with USB tethering enabled, network manager connects as if the phone were a standard, ethernet connection.
Shane2 said:
You may need to get the drivers from the Android SDK, but with regards to USB tethering, your phone should be recognised as an NDIS based network device and installed automatically by Windows. Not sure about XP, but it installs automatically on Vista and 7
Click to expand...
Click to collapse
I have the Android SDK (1.6r1) and I point the driver install wizard at the usb_driver directory when he wants to install the device. Despite this the 'Found new Hardware' Wizard come up with 'Cannot install this Hardware'.
Markus
markusb said:
I have the Android SDK (1.6r1) and I point the driver install wizard at the usb_driver directory when he wants to install the device. Despite this the 'Found new Hardware' Wizard come up with 'Cannot install this Hardware'.
Markus
Click to expand...
Click to collapse
For xp you have to install drivers from htc sync software. Just google 'htc sync'. Should have been asked in q&a.
Nothing happens on Mac OS X 10.5.8 neither on 10.6.1
dumfuq said:
For xp you have to install drivers from htc sync software. Just google 'htc sync'. Should have been asked in q&a.
Click to expand...
Click to collapse
Isnt this Q&A? but I think this is it.... http://handheld.softpedia.com/progDownload/HTC-Sync-Download-81096.html
Im trying to get this to work also
I couldn't get it to work on my Windows XP SP2 computer at work. I get a code 10.
Guys, don't forget to use search! I've seen these issues brought up in at least 3 or 4 threads, and tons of posts.
bassderek said:
If you're running windows XP the driver isn't included on your computer. Some people have installed HTC Sync to get the drivers, personally I got them from this post:
http://forum.xda-developers.com/showthread.php?t=445436
I can confirm that the driver from that post works, I am using tethering with my laptop right now to write this post!
Click to expand...
Click to collapse
bassderek said:
Guys, don't forget to use search! I've seen these issues brought up in at least 3 or 4 threads, and tons of posts.
Click to expand...
Click to collapse
The search doesnt always give you what your lookin for if you dont word it a certain way man................
I think im gonna need a step by step.... I got the file... the computer recognizes the device.... But it doesn't register as a connection....
To everyone that is having problems tethering:
I was having the same issues. At first I wasn't able to get it to install, and then it would just keep saying the device couldn't start.
i found a very simple solution. I went into device manager, uninstalled all of my usb ports, and restarted my computer.
When it restarted, it automatically installed the usb drivers, and the tethering has worked ever since.
I could not get this to work either, finally after 3 days of messing with this on my work pc, I got it to work. First download htc sync from here http://www.htc.com/uk/SupportViewNews.aspx?dl_id=631&news_id=270 then unzip and install to your pc. Next tick on the option to usb tether while the phone is plugged in. It will say found Android phone Sdk or something like that. I did this on my xp pc at work that had no htc drivers previously installed. Next I went to my device manager and under network adapters you will see the yellow exclamation point, right click on that and update driver, 1st install from a specific location, 2nd Don't search I will choose driver to install. 3rd Have disk, 4th browse to C/program files/htc/htc driver/driver files/xp_86x then hit open and click ok. It might give a "stop warning" ignore it and continue. When its done installing you should be ready to go.....
badaphooko01 said:
I could not get this to work either, finally after 3 days of messing with this on my work pc, I got it to work. First download htc sync from here http://www.htc.com/uk/SupportViewNews.aspx?dl_id=631&news_id=270 then unzip and install to your pc. Next tick on the option to usb tether while the phone is plugged in. It will say found Android phone Sdk or something like that. I did this on my xp pc at work that had no htc drivers previously installed. Next I went to my device manager and under network adapters you will see the yellow exclamation point, right click on that and update driver, 1st install from a specific location, 2nd Don't search I will choose driver to install. 3rd Have disk, 4th browse to C/program files/htc/htc driver/driver files/xp_86x then hit open and click ok. It might give a "stop warning" ignore it and continue. When its done installing you should be ready to go.....
Click to expand...
Click to collapse
I'm so frustrated with this whole process. I've done every step you've outlined, and I still get a code 10 - cannot start the driver. And I still don't have USB tethering. What am I doing wrong?
nmw407 said:
I'm so frustrated with this whole process. I've done every step you've outlined, and I still get a code 10 - cannot start the driver. And I still don't have USB tethering. What am I doing wrong?
Click to expand...
Click to collapse
I had the same problem with Windows XP SP2. I installed SP3 and it started working flawlessly. What are you using?
Binary100100 said:
I had the same problem with Windows XP SP2. I installed SP3 and it started working flawlessly. What are you using?
Click to expand...
Click to collapse
eeepc 901 nlited XP SP2.
I'll try and push SP3 and retry again tonight. Thanks for the heads up.
nmw407 said:
eeepc 901 nlited XP SP2.
I'll try and push SP3 and retry again tonight. Thanks for the heads up.
Click to expand...
Click to collapse
That's your problem then. Yeah update to sp3 and you will be good. I promise.
I'm running into the same tethering trouble, but appear to meet all the criteria mentioned in this thread and other threads i've come across. the bottom line is i can connect with ADB access and mount my phone's SD card via the usb connection, but tethering doesn't work under several versions of Cyanogen on my laptop. currently I have CM 4.2.12.2 on my rooted Dream. I have windows SP3 installed (installed it twice because problem persisted). I've uninstalled all the USB ports per an above post, rebooted and plugged my phone in. The laptop reinstalls the USB ports, and finds the phone as an "ADB Interface" named "HTC Dream Composite ADB Interface". I can update the drivers with the google SDK USB drivers which makes the device an "Android Phone" named "Android Composite ADB Interface" instead. With either set of drivers installed, once I go to Settings on my phone and enable tethering, the device under windows goes away and instead i get yellow question mark "Other Devices" named Android Phone. I can try to force it to use the same USB drivers but it won't install them.
With tethering turned off, i can successfully type "adp devices" on my laptop console and see that my phone is there. once i turn tethering on, the same command shows no devices.
The Dream works with tethering just fine on my windows pc and shows up as a "Network adapter" named "Windows Mobile-based Internet Sharing Device".
My laptop is a compac presario in case that matters. what do i need to do on it to make tethering work?
just found the solution. a lot of posts were talking about installing microsoft active sync. sounded pointless considering it's an android phone, but it ends up being that the drivers for "windows mobile-based internet sharing device" are part of the active sync installation. i installed active sync, plugged in my phone, enabled tethering and then the laptop installed the correct drivers and it all worked without a hitch. hope this helps others!
hamx0r said:
just found the solution. a lot of posts were talking about installing microsoft active sync. sounded pointless considering it's an android phone, but it ends up being that the drivers for "windows mobile-based internet sharing device" are part of the active sync installation. i installed active sync, plugged in my phone, enabled tethering and then the laptop installed the correct drivers and it all worked without a hitch. hope this helps others!
Click to expand...
Click to collapse
+1
This is totally the problem. I spent hours trying different ways then finally googled it and came here

{SOLVED-HARDWARE} USB "DEVICE NOT RECOGNIZED" - After SRE, ADW, etc.

Well, I spent the last week or so having all sorts of creative fun with my new Captivate. Unfortunately, I was having the random shutdown issue, so I decided to remove SRE, SU, etc, using ODIN to restore my phone back to stock and get it exchanged for a new one.
I came home with my new phone today and proceeded to start the customization process all over. Before I did anything serious, I connected my new Captivate to my desktop, to both charge the battery and to sync with outlook using Kies.
With a full battery and my contacts loaded, I moved on the rooting and installing SRE. I then installed a bunch of apps, including ADW, ShopSavvy, and a bunch of games.
I then tried to get on the Market to download a few more apps. I forgot to 'emulate' T-Mobile to get around the AT&T censorship, so I fired up MarketAccess. I got an error message saying that MarketAccess couldn't get SU privs. That made no sense, since the phone was rooted, and SRE installed SuperUser. I downloaded the latest copy of Superuser and installed that. The SU problem was now fixed. (Turns out there was a glitch in the SRE I used. Designgears quickly fixed the zip file, but I was already using the glitchy one.)
Anyway, after loading a slew of apps/games, I plugged the phone back into the desktop to charge the battery some more. I got two error messages, one on the phone, and one on the desktop.
The phone complained that it was not on an 'idle' screen, since ADW was running. Since I had set ADW to be the default launcher, I used TitaniumBackup to temporarily uninstall ADW. (I couldn't figure out how to stop ADW and set TW back to the default.)
The desktop is more or a serious problem. I am now getting an info bubble saying that the USB DEVICE IS NOT RECOGNIZED.
The correct USB drivers are installed. I've used them to ODIN my previous phone back to stock. And they were working fine before I added SRE, ADW, etc.
I've uninstalled and reinstalled the drivers. Didn't help.
I tried USB Debugging, on and off. Didn't help.
I tried the age-old trick of unplugging the desktop and leaving it unplugged for 30 minutes. Didn't help.
So, here are my questions:
1) Does anyone know how to correct the DEVICE NOT RECOGNIZED error?
2) If not, is there anyway for me to restore the phone to stock without USB connectivity?
The phone still functions fine, just no USB. I was able to download the new SRE (with SuperUser fixed) using Dolphin browser. I then used My Files to rename and move the zip file to the root directory, and was able to install it fine. Is this same approach possible to restore to stock?
Thanks in advance...
Uninstall the usb drivers. Not sure what there called when kies installs it
fivebraids said:
Well, I spent the last week or so having all sorts of creative fun with my new Captivate. Unfortunately, I was having the random shutdown issue, so I decided to remove SRE, SU, etc, using ODIN to restore my phone back to stock and get it exchanged for a new one.
I came home with my new phone today and proceeded to start the customization process all over. Before I did anything serious, I connected my new Captivate to my desktop, to both charge the battery and to sync with outlook using Kies.
With a full battery and my contacts loaded, I moved on the rooting and installing SRE. I then installed a bunch of apps, including ADW, ShopSavvy, and a bunch of games.
I then tried to get on the Market to download a few more apps. I forgot to 'emulate' T-Mobile to get around the AT&T censorship, so I fired up MarketAccess. I got an error message saying that MarketAccess couldn't get SU privs. That made no sense, since the phone was rooted, and SRE installed SuperUser. I downloaded the latest copy of Superuser and installed that. The SU problem was now fixed. (Turns out there was a glitch in the SRE I used. Designgears quickly fixed the zip file, but I was already using the glitchy one.)
Anyway, after loading a slew of apps/games, I plugged the phone back into the desktop to charge the battery some more. I got two error messages, one on the phone, and one on the desktop.
The phone complained that it was not on an 'idle' screen, since ADW was running. Since I had set ADW to be the default launcher, I used TitaniumBackup to temporarily uninstall ADW. (I couldn't figure out how to stop ADW and set TW back to the default.)
The desktop is more or a serious problem. I am now getting an info bubble saying that the USB DEVICE IS NOT RECOGNIZED.
The correct USB drivers are installed. I've used them to ODIN my previous phone back to stock. And they were working fine before I added SRE, ADW, etc.
I've uninstalled and reinstalled the drivers. Didn't help.
I tried USB Debugging, on and off. Didn't help.
I tried the age-old trick of unplugging the desktop and leaving it unplugged for 30 minutes. Didn't help.
So, here are my questions:
1) Does anyone know how to correct the DEVICE NOT RECOGNIZED error?
2) If not, is there anyway for me to restore the phone to stock without USB connectivity?
The phone still functions fine, just no USB. I was able to download the new SRE (with SuperUser fixed) using Dolphin browser. I then used My Files to rename and move the zip file to the root directory, and was able to install it fine. Is this same approach possible to restore to stock?
Thanks in advance...
Click to expand...
Click to collapse
I had a similar problem and it turn out that Kies hosed up all my drivers...The only way I got it fix was by totally removing any trace of Kies and then uninstalled all my samsung drivers and usb drivers and then rebooted my pc. Then I reinstalled the samsung drivers and win 7 did the rest...
Well, I haven't uninstalled Kies yet. Although I have uninstalled and reinstalled the drivers from the ODIN thread. No difference.
I even uninstalled the ODIN referred drivers and tried the drivers directly from the Samsung site. Still no difference.
I'll go ahead and try uninstalling Kies and then the ODIN drivers, reinstall the ODIN drivers and see if that helps.
I've also ordered a new cable, since I've read a few threads on other forums where the problem was bad cables. I was going to go to AT&T and get a new cable, but they want $24.99. I just ordered a pair from Amazon at $3.99 each, with free shipping!!
Thanks...off to try ridding myself of Kies...
Well, deleting Kies (and associated drivers) didn't help!
After deleting Kies, I tried both the ODIN referenced drivers, as well as those from the Samsung site. Still not working!
I guess I'll wait on a new cable and see if that helps...
Okay, I think I'm in BIG TROUBLE here!!!
New cables arrived today, but they made no difference at all! Still getting the USB Device Not Recognized message. Doesn't matter if I plug the cable in while the phone is on and select any of the connection options (Kies, Mass Storage, etc.). It gives me the same message when I have Odin running and plug the phone in while holding the volume keys.
To further add to the problem, I tried installing the Odin referenced USB drivers on my wife's laptop which has never seen this phone or Kies. SAME PROBLEM!
I'm thinking there might actually be something wrong with the physical port on the phone. But this highlights my actual problem...
How can I return the phone (for the second time) when this phone has been rooted and is running SRE 1.2.1a ?!?!?
Apparently, there's no way for me to restore this thing to stock without USB.
Any ideas/suggestions?
Relax dude--I just got a captivate a few weeks ago, and have it working on tmobile.
For the drivers, when you plug your phone in, you're getting some errors. I know you uninstalled the drivers, but to double-check, open up device manager and see if there are any ! marks for the phone. Right-click and uninstall the entries. Also, you might try using a different USB port. I can only get my phone to connect using one of the 6 usb ports i've tried. Finally, and I don't know if these are the drivers for Odin, but I downloaded these drivers: SGH-i897_Captivate_USB_Drivers_5_02_0_2
When the phone connects, you might want to go to device manager, find the device(s), righ-click and and select 'update driver'. then, in the driver update window, pick 'manual' or 'let me specify location' and navigate to the unzipped SGH-i897_Captivate_USB_Drivers_5_02_0_2 file. Then, it should work.
Like I said, I have no idea if those are the drivers for odin...but I'm about to find out
I'd like to relax, but I think I'm dealing with a phone with a bad usb port...and since I've rooted, SRE'ed, etc., I won't be able to return it.
Anyway...
The driver you're using is the 'direct from Samsung' version, not the one for Odin.
Regardless, I've been through the exercise you propose...both with the Samsung and Odin drivers. When you attempt to manually install drivers, you need to point the installer to the ".inf" setup information file to use. The Samsung driver has three: SSADADB2.inf, SSADBUS.inf, and SSADMDM2.inf.
I get the following message when trying to use any of these three setup files:
The specified location does not contain information about your hardware.
Oh, and I've tried several different USB ports on the computer...both on my external hub and directly into the back of the machine.
Thanks for the suggestions, but still not working...
I'm really thinking I have a bad port on the phone...especially since trying the connection on my wife's laptop produces the exact same error.
Dam...
Still trying to find a way to restore the phone to stock without a USB connection...
i also have this "DEVICE NOT RECOGNIZED" on my sony x1.
Drivers
I was having trouble using the USB drivers from Samsung the one's you were using SGH-i897_Captivate_USB_Drivers_5_02_0_2. The computer didn't recognize the phone. If you havn't tryed these already give these a try. Well since I am new I can't post the url. Put these words together (forum.xda-developers com archive index.php t-730638)
superdog404 said:
I was having trouble using the USB drivers from Samsung the one's you were using SGH-i897_Captivate_USB_Drivers_5_02_0_2. The computer didn't recognize the phone. If you havn't tryed these already give these a try. Well since I am new I can't post the url. Put these words together (forum.xda-developers com archive index.php t-730638)
Click to expand...
Click to collapse
Not sure different USB drivers would help, but I went to the thread you show and tried to download the 32bit drivers. This is what I get:
{"error": "Invalid access attempt for this token"}
Oh well, thanks anyway.
I'm still thinking that the problem is hardware on the phone. I've tried four different cables, and three different computers. All show same problem of DEVICE NOT RECOGNIZED.
Still trying to figure out how to restore to stock without USB connection for ODIN so I can exchange for a new phone...
What are your USB settings on the device? Do you have debug mode enabled or maybe you've set the device to connect to kies right away which is producing errors on your PC. What versions of windows have you been trying to connect to? This sounds like a windows problem more than anything else.
No modifications, same error
I didn't make any modifications to my new AT&T Captivate, and I too am getting USB Device not recognized under any of the following conditions:
- drivers installed, no Kies
- drivers installed after Kies
- Kies installed after drivers
No response to any USB connection mode (Kies, mass storage, media player, PC INternet).
Only way to exchange files is to physically remove the SD card and plug it into my PC. Windows XP Professional.
By the way, which of the three drivers is the correct one: ssadadb2.inf, ssadbus.inf, or ssadmdm2.inf? Pardon my ignorance as to how this is supposed to work.
mukherji said:
I didn't make any modifications to my new AT&T Captivate, and I too am getting USB Device not recognized under any of the following conditions:
- drivers installed, no Kies
- drivers installed after Kies
- Kies installed after drivers
No response to any USB connection mode (Kies, mass storage, media player, PC INternet).
Only way to exchange files is to physically remove the SD card and plug it into my PC. Windows XP Professional.
By the way, which of the three drivers is the correct one: ssadadb2.inf, ssadbus.inf, or ssadmdm2.inf? Pardon my ignorance as to how this is supposed to work.
Click to expand...
Click to collapse
You should return your phone if it's new if you can't get your computer to recognize it when you have the correct settings and drivers.
Choose, mass storage. I use the drivers from ODIN, I also have to ones from Samsung's site but they are for Windows 7 64bit. Before you plug any Captivate into a PC for the first time you need to first change the settings to USB Mass storage or Kies will attemp to download drivers. Once you get your phone to mass storage windows should find the drivers. I am not sure, I am running Windows 7, I have an old desktop that runs XP, I could plug my phone in and check for you.
FiveBraids
Settings--developement-- check debugging mode, this will allow you to open a command shell. Using SDK and ADB commands.
Download SDK online.
http://developer.android.com/sdk/index.html
Follow the installation instructions. This will allow you to use the command ADB download to get your phone into download mode. Kies screws my drivers so I don't use it.
Rhiannon224 said:
You should return your phone if it's new if you can't get your computer to recognize it when you have the correct settings and drivers.
Choose, mass storage. I use the drivers from ODIN, I also have to ones from Samsung's site but they are for Windows 7 64bit. Before you plug any Captivate into a PC for the first time you need to first change the settings to USB Mass storage or Kies will attemp to download drivers. Once you get your phone to mass storage windows should find the drivers. I am not sure, I am running Windows 7, I have an old desktop that runs XP, I could plug my phone in and check for you.
FiveBraids
Settings--developement-- check debugging mode, this will allow you to open a command shell. Using SDK and ADB commands.
Download SDK online.
http://developer.android.com/sdk/index.html
Follow the installation instructions. This will allow you to use the command ADB download to get your phone into download mode. Kies screws my drivers so I don't use it.
Click to expand...
Click to collapse
The 2 folders I found that have the drivers are /program files/android/, .... and /program files/samsung. Delete these subfolders that have drivers in them.
Download this : http://www.megaupload.com/?d=N4GC49JL and unzip. In the folders inside (i386 and amd) there are uninstallers. Run whichever version is appropriate for you. If you have no drivers or it doesn't say to reboot, the main folder has a setup program. Run that to install the proper drivers. When you plug in to usb, it will now find these drivers.
Also, for me, ONLY the REAR usb ports work properly with this. Top, front, and ext hub ALL give issues.....
JayPhill89 said:
What are your USB settings on the device? Do you have debug mode enabled or maybe you've set the device to connect to kies right away which is producing errors on your PC. What versions of windows have you been trying to connect to? This sounds like a windows problem more than anything else.
Click to expand...
Click to collapse
USB is set to Ask on connection
Debug off or on makes no difference
All tests have been done on XP machines (3 different ones)
I'm all but positive this is hardware...
Thanks for trying to help!
Rhiannon224 said:
<snip>
FiveBraids
Settings--developement-- check debugging mode, this will allow you to open a command shell. Using SDK and ADB commands.
Download SDK online.
http://developer.android.com/sdk/index.html
Follow the installation instructions. This will allow you to use the command ADB download to get your phone into download mode. Kies screws my drivers so I don't use it.
Click to expand...
Click to collapse
I haven't tried ADB, but I'm not understanding how ADB would be able to connect when the connection to the computer is failing at the driver level. I guess I can give it a try tomorrow.
Thanks for trying to help!
What would REALLY help me is for someone to post a backup taken of a completely stock (ODIN'ed) phone using ROM manager. I'm thinking I could load that on the phone and then be able to return it for a new phone!
Any volunteers...please?
techmik67 said:
The 2 folders I found that have the drivers are /program files/android/, .... and /program files/samsung. Delete these subfolders that have drivers in them.
Download this : http://www.megaupload.com/?d=N4GC49JL and unzip. In the folders inside (i386 and amd) there are uninstallers. Run whichever version is appropriate for you. If you have no drivers or it doesn't say to reboot, the main folder has a setup program. Run that to install the proper drivers. When you plug in to usb, it will now find these drivers.
Also, for me, ONLY the REAR usb ports work properly with this. Top, front, and ext hub ALL give issues.....
Click to expand...
Click to collapse
Big thanks!
Just got my first Android device a couple hours ago (went from ATT Bold to Captivate), and could not get the phone to mount to my PC.... followed your instructions here and BAM! Perfect-o! I have now rooted....
OK, not sure where to go next... was thinking about just getting a new ROM flashed since I am totally stock at this point.... the fun begins!!!
jaxf250 said:
Big thanks!
Just got my first Android device a couple hours ago (went from ATT Bold to Captivate), and could not get the phone to mount to my PC.... followed your instructions here and BAM! Perfect-o! I have now rooted....
OK, not sure where to go next... was thinking about just getting a new ROM flashed since I am totally stock at this point.... the fun begins!!!
Click to expand...
Click to collapse
Great!! Glad it all worked for you. My next advice is, before adding anything READ A LOT!!! =) Decide what you want from the descriptions and issues you will see in the threads....
Happy modding!!
I didn't see, I just skimmed through bit did you try to put the phone in download mode and see if windows sees that (different drivers come in to play in download mode and none of the touch wiz stuff is running)? it would test the idea of a bad port.
then you can still always install linux and use adw from there, linux and macs don't need drivers. if that doesn't work, put insurance on the phone if you haven't already then drop it in the sink and get another one.
also I think although I don't know but I think adw may have something to do with it. and incorrectly uninstalling it. first put the phone in download mode then you can work from there on ways to fix that.
Sent from my SAMSUNG-SGH-I897 using Tapatalk
Ok, I've given up trying to get this to work. I'm 100% convinced this is a hardware problem with the phone!
I had another thread going, looking for a way to restore this phone (remove SRE, SU, etc.) without usb/ODIN so I could return it to AT&T. I've figured out how to restore it to stock and will be heading to AT&T in the morning.
Thanks to everyone for their patience and assistance!

[Q] Captivate USB problems

Hi everyone,
I have an AT&T Captivate SGH-i897 (2nd hand) and i can't mount the phone to my laptop (winXP 32bit). When i plug in the cable to the phone and then the PC i get the "device not recognized".I've donwloaded the Samsung drivers from the xda wiki page and extracted them and tried to update the driveres via Device Mng ,but didn't work.Also dl'ed the Samsung drivers 5.0.x instaled ,and still nothing.USB Debugging is on...
So to recap,my top can't recognize the phone('s internal sd card) so plz help ???????
Try this, go into usb settings and choose "mass storage"
Sent from my SAMSUNG-SGH-I897 using XDA Premium App
install kies
I would also recommend trying to fully uninstall all the drivers that associated on your pc with your phone (samsung or otherwise), and then reinstall the drivers before you plug in your phone. Then try to reconnect.
Just covering the basics. Assuming your phone is working correctly.
You have tried multiple USB ports on your computer, particularly those on the back if it's a desktop.
You have installed correct drivers (x86 or x64)
" for the correct operating system.
You have uninstalled the drivers before trying to reinstall.
You've tried to get Windows/ Mac to find them online (assuming you're using versions of OS that support doing that)
You've first tried Kies mini before full version, uninstalling in between. (Kies full version isn't supported for US, there are workarounds, but that's a different discussion)
On the phone you tell the phone to connect 'USB storage' (from the pull down menu after connected or in the settings)
I too am having problems with USB connectivity on a notebook with Win7/64. The usual failure mode is Windows not recognizing the USB device. I have followed ZBigT's basics, step by step and still cannot connect.
FWIW, my registry is awash with Samsung entries, some of which cannot be deleted.
I've even tried the AIO Toolbox application (to install the 64 bit drivers) to no avail.
Any other tips?
Is usb debugging turned off?
o hey guys sry for keeping u waiting,
i menaged to install ginger ,
the problem was my lap....rusty old bucket!!!!
had my friend come over with his lap and it worked like a charm ,
the problem is now i need a new one ;(,
damn
mrhaley30705 said:
Is usb debugging turned off?
Click to expand...
Click to collapse
Yes. Still no love. Have tried:
usb_drivers_GalaxyS_x64
SGH-i897_Captivate_USB_Drivers_5_02_0_2
mini-KIES
Kies
AIO
uninstalling reinstalling each time
When I plug in the Captivate, any of 3 USB ports on the laptop, Windows gives the "Unrecognized Device..." message.
Go to settings/about phone. Look at the very bottom to see what rom you are running.
mrhaley30705 said:
Go to settings/about phone. Look at the very bottom to see what rom you are running.
Click to expand...
Click to collapse
Paragon RC6.0
FWIW, I also have a Win7/64 desktop with the usb_drivers_GalaxyS_x64 installed and that works fine; can connect see "drives", use ODIN, adb commands etc.
It just the notebook, which I would like to be able to use to connect, especially when I travel, which has issues.
mabovalu said:
Paragon RC6.0
FWIW, I also have a Win7/64 desktop with the usb_drivers_GalaxyS_x64 installed and that works fine; can connect see "drives", use ODIN, adb commands etc.
It just the notebook, which I would like to be able to use to connect, especially when I travel, which has issues.
Click to expand...
Click to collapse
Check in program files for a Samsung folder. There may be remnants from old drivers that need to be manually deleted.
mrhaley30705 said:
Check in program files for a Samsung folder. There may be remnants from old drivers that need to be manually deleted.
Click to expand...
Click to collapse
Thanks for sticking with this. I was able to connect. I as focused on the Registry remnants, but your advice to clear out the Samsung folder in Programs worked. Thank you.
Additional comments: I am now running the Dlev ROM, it's OK, but when I plugged in the USB cable, just to the phone, it launched the Alarm Clock app! So I deleted that.
Then on the first of my four USB ports I got a USB driver failure to install, then the Windows Unrecognized USB device on ports 2 & 3. On port 4 it worked. (This is a Lennovo/Thinkpad notebook.)
I used the usb_drivers_GalaxyS_x64 package as that also worked on my desktop.
Thank you very much.

[Q] windows driver issues for vivid

I'm fairly new to android and i was wanting to root my htc vivid but it will not connect to my computer. I first plugged it in and the windows device manager installed a driver that just said unknown device. so i went and downloaded the htc sync software but even that won't recognize the vivid. I'm at a total loss and need direction.
Drivers at htc
Did you try the drivers at developer.htc.com ?
Page 4 from "Kernel Source code"
Download ADB http://developer.android.com/guide/developing/tools/adb.html
Choose Connection Type
When you connect your Vivid to the PC via the USB cable, you should see a screen asking what type of connection you want - charging only, disk drive, sync, etc. If you are not trying to actually sync data, just select disk drive and the tap the Done button at the bottom. You can then see the internal storage (and the "external" SD card if you have one installed). This can be done even if HTC Sync does not work.
If you don't see the connection type screen, go into Settings and tap on Connect to PC. Check the Ask Me box so you will be prompted the next time you plug in the USB cord.
As to HTC Sync, see my posting elsewhere in this forum about HTC Sync not working. In my opnion, it's not a very good program.
As for the driver, you may need to uninstall the driver if you can. Then uninstall and re-install HTC Sync to get the correct driver.
gubbels214 said:
I'm fairly new to android and i was wanting to root my htc vivid but it will not connect to my computer. I first plugged it in and the windows device manager installed a driver that just said unknown device. so i went and downloaded the htc sync software but even that won't recognize the vivid. I'm at a total loss and need direction.
Click to expand...
Click to collapse
I had similar issues trying to install the ICS update. Some searching lead me to this post that had just the drivers I needed.
-Brett.
I've tried the drivers from that post before and still no dice. And when I connect my phone it never asks for connection type even when I have it checked. I'm still in the same boat
Sent from my HTC PH39100 using XDA
zzoinks said:
I had similar issues trying to install the ICS update. Some searching lead me to this post that had just the drivers I needed.
-Brett.
Click to expand...
Click to collapse
Exactly what he said, Windows Vista didn't tell me any drivers were required (in charge only mode), but I had to install the XP drivers from that link before the RUU would proceed past the very first step. After I did that it worked fine.
Just unzip the drivers to a folder and when Windows tells you it can't find drivers, tell it to look there.
Ok I have the same issue but windows doesn't tell me it can't find drivers it just sits there. So how di I get it to accept the drivers?
ransack said:
Exactly what he said, Windows Vista didn't tell me any drivers were required (in charge only mode), but I had to install the XP drivers from that link before the RUU would proceed past the very first step. After I did that it worked fine.
Just unzip the drivers to a folder and when Windows tells you it can't find drivers, tell it to look there. I have the files downloaded to my root directory (Win 7)for now.
Click to expand...
Click to collapse
I found the drivers for windows by going thru the at&t website... Then once I installed the HTC sync software (yes I know it doesn't work) and ran it... It told me there was a new version... I installed that and like magic it finally knew it was there...
Sent from my HTC PH39100 using Tapatalk
HTC has new drivers that work when the old drivers did not. HTC SYNC from htc.com Load in Windows7 and they will run in the background.
read the posts above to set your phone correctly and you should be good to go. Gary

Device Won't Connect to PC

For the past week I've been trying solution after solution found from the net to try and get my HTC One to connect to my computer and show up as a portable device. I'm running Windows 7 x64 SP1 with all updates possible, latest drivers and chipset drivers and even installed optional drivers to try and fix the problem. I've tried USB Debugging and nothing happens, tried uninstalling all drivers from USB device manager and reinstalling which also didn't work, tried installing MTP drivers seperatly, nothing happens, tried windows update's htc drivers, they fail to install every time.
My problem in short is, I cannot get my device to connect to the computer so I can use the storage space to add/remove/edit files on my phone.
I've recently tried a program called "DoubleTwist" which actually got the HTC Sync Manager to recognise my phone, but even that shows no storage available.
My details:
Windows 7 SP1 x64 PC,
HTC One in metallic blue 32GB,
HTC MTP Device Drivers Failed
MTP USB Device Drivers Failed x3
Developer unlocked,
USB Debugging On/Off
I can edit in any additional details required.
TrundleButt
Umh, connect the phone at the pc, go to Device Manager (windows logo + x -> device manager), and unistall all the voice about the one.
After go to the control panel, and unistall the htc driver from here.
Now, install HTC sync.
For me and other friend worked.
I've tried uninstalling the failed drivers but they still fail every time i plug the device in, It's not really a problem with htc sync manager as I've pretty much given up on that already. My problem is that I can't get my computer to recognize my device, only as a cd drive which is for the installation of htc sync manager and and relevant drivers.
I've tried your solution 5 times before and it doesn't fix the issue as it's the drivers failing to install and the fact it won't accept drivers for my usb device for MTP or pretty much anything related to my device.
Anyone know of away to remove the bad drivers and install fresh working ones without crippling the use of my mouse and keyboard? because windows suggests I remove the usb host controller drivers which kills the use of all usb ports on my computer, meaning i have to replug them in turn re-installing the usb host controller drivers at the same time.
still got the problem of not being able to connect my device and have it recognized, by the computer as mass storage, removable storage, or MTP. that is the real problem I'm trying to fix, after that I may consider trying to get htc sync manager to work.
Any help at all would be nice... Anyone?
I guess my problem is unfix-able then, just to make it clear, i don't give a stuff about the sync manager, i just want to be able to have my computer recognize my phone so i can access it through my computer...
TrundleButt said:
I guess my problem is unfix-able then, just to make it clear, i don't give a stuff about the sync manager, i just want to be able to have my computer recognize my phone so i can access it through my computer...
Click to expand...
Click to collapse
Got the exact same problem, work PC won't recognise the device. Haven't tried home just yet as this is the first it has occurred. Software update a couple days ago.
Called HTC - no dice, they keep saying install HTC Sync and the drivers.
Anyone else come across this issue/have a solution?
I posted in a different thread, but let me sum up again.
I had a couple of people reporting this issue on Win7 - phone connected to USB, came up as android device with exclamation mark in Device Manager. It really made me think what could have happened, because it was working a week before. I tried different cable, different drivers and realized it was something wrong, when even my phone was not recognized on my friend's PC, yet both of the phones (mine & his) were recognized on my notebook with all the cables and config.
It turned out, that he installed malware stuff and the culprit was iLivid and his friends. It blocked the usb connection somehow. After running Malwarebytes in safe mode, which removed a tons of sh*t, everything worked again.

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