[Q] HTC One: Sim stuck in Sim Tray - One (M7) Q&A, Help & Troubleshooting

Hi All
My friend has used a sim adapter within the sim tray (he had a nano sim from having used in an iPhone 5). He cannot now remove the sim tray, comes out a couple of mm and gets stuck.
The phone has been sent to HTC UK for repair and they are quoting him £200 (!) to fix. He's asked them to return without fixing.
Any ideas on how a DIY repair may be carried out? I'm wondering if removing the top and bottom speaker grills, afters applying some heat, will allow access to screws to allow the screen etc. to be removed?
Any advice appreciated!

saquib said:
Hi All
My friend has used a sim adapter within the sim tray (he had a nano sim from having used in an iPhone 5). He cannot now remove the sim tray, comes out a couple of mm and gets stuck.
The phone has been sent to HTC UK for repair and they are quoting him £200 (!) to fix. He's asked them to return without fixing.
Any ideas on how a DIY repair may be carried out? I'm wondering if removing the top and bottom speaker grills, afters applying some heat, will allow access to screws to allow the screen etc. to be removed?
Any advice appreciated!
Click to expand...
Click to collapse
get some pliers and yank the thing out clean

IINexusII said:
get some pliers and yank the thing out clean
Click to expand...
Click to collapse
He did use quite a lot of force to try to pull the tray out, but it seems to be catching something on the inside. I think if we try what you suggest we'll send up with with 2 pieces, with one stuck inside.

saquib said:
He did use quite a lot of force to try to pull the tray out, but it seems to be catching something on the inside. I think if we try what you suggest we'll send up with with 2 pieces, with one stuck inside.
Click to expand...
Click to collapse
if you remove the screen etc i doubt youll ever get it back on. its probably just the adapter which is misplaced and preventing the tray to come out, try wiggling the phone about and trying to pull and push at the same time. be prepared to order another adapter and maybe another sim card too

Seems like the nano SIM has fallen out of the adapter?
Get some fuse wire, one pack will have varying gauges of wire, make a loop with the wire, shove it in the slot, shuggle it about.
Good luck!

Take it to a local phone repair shop and see what they'd charge.
Sent from my HTC One using Tapatalk 2

I suggest not forcing it off. Look at the ifixit disassembly force pulling it might lead the plastic injected mold to break and you wouldn't want that to happen.

Damn! Sim has fallen out the adapter for sure. And if that's the case then your friend is probably screwed. Since the sim probably came off the adapter, the adapter might now be stuck on the pins that read the sim card.
Same thing happened to my friends sgs2 which I'm about to fix soon. The only way I was able to remove the sim was by prying it out. That resulted in one of the pins to break off and now it doesn't read the sim.
See the picture below for reference. You can see the 3 gold pins on the left side of the sim tray exposed. There are also 3 more under that metal piece to the right, which is the actual tray. You can see there's 4 holes where you can see 2 gold pins showing through and one is missing. There supposed to be 6 pins total. 3 on the left and 3 on the right. That's the one pin that got stuck on the sim adapter. I'm afraid this is probably the same problem you have.
I suggest your friend sents it back to htc and let them take it out. They will have to open up the device to do so.
Sent from my HTC myTouch 4g using xda premium

This happened to me with the One. Use a super thin razor blade (the kind that you use on the old school razors), stick it in through the side, and pry toward the side that it's supposed to be installed. Do the top and bottom little by little. Eventually it will come out enough to grab with a pair of small needle nose pliers.

killabee44 said:
This happened to me with the One. Use a super thin razor blade (the kind that you use on the old school razors), stick it in through the side, and pry toward the side that it's supposed to be installed. Do the top and bottom little by little. Eventually it will come out enough to grab with a pair of small needle nose pliers.
Click to expand...
Click to collapse
This is on the right track. I have used plastic lamination that I cut, paper, cardboard, a piece of tape folded over so it's not sticky. Something that will bend and allow you to slide in between the sim card and the pins or whatever is holding it. You can then wiggle the tray out and then shake the nano card out. I have done this before it can take hours of playing with it. Finding the right object that you can slide in there is key. Also look for any pictures you can find of a teardown to give you an idea of what is holding it and where you need to slide something in to free it. The key is patience do not force anything or something will break. It will be long and tedious this I promise.
Does that make sense?

Try an auto feeler gauge set from Halfords for a selection of shim thicknesses, then trial and error.

Thanks for all your suggestions.
Currently waiting for HTC to return the phone (for a £25 charge due to not proceeding with a repair). Once back will try to put into action what has been suggested.
Thanks again,

Yeah i had a similar experience with sim adaptors. Don't use them. (as you found out they just get stuck). I would take a really thin blade or something and push up on the sim tray (you said that it comes out a bit) .Thats how i freed my sim on another phone.
PS: DONT remove the speaker grills. This phone is pretty much impossible to put back together once you take it apart.

Just want to chime in and said that I bought the noosy nano sim adapter off of Amazon and my sim tray got stuck as well. The tray was only stuck when there was no nano sim in the adapter. When I placed the microsim adapter with the nano sim it worked perfectly, for me at least. I wanted to keep the micro sim adapter in the tray because I was afraid of losing it.

fffssslll said:
Just want to chime in and said that I bought the noosy nano sim adapter off of Amazon and my sim tray got stuck as well. The tray was only stuck when there was no nano sim in the adapter. When I placed the microsim adapter with the nano sim it worked perfectly, for me at least. I wanted to keep the micro sim adapter in the tray because I was afraid of losing it.
Click to expand...
Click to collapse
Could you post how you got the tray out with the adapter in? I have the same adapter and can't seem to get it. THANKS!!!!

I ejected the sim tray as far as I can then slid some very thin lamination into both sides of the tray then prayed and pulled. Did this with and without the nano sim in the adaptor and realized that it was the micro adaptor without the nano sim. Busy of luck buddy.

zampolit said:
Could you post how you got the tray out with the adapter in? I have the same adapter and can't seem to get it. THANKS!!!!
Click to expand...
Click to collapse
I actually finally got it just as I was about to give up! I used a blade from a straight razor. The pins that contact the nano sim are what got stuck. For future reference you have to push it in fairly hard on the side of the tray towards the back of the phone. and if like me you are using something narrower than the tray, it has to be closest to the top of the phone.
The pins that are sticking are on the back top of the adapter. It seems the pins are straight so they snag when they are in the opening of the sim adapter.

Haha congrats.I was a little frantic first but finally got it as well. As long as you don't scratch it up any thin item probably works.

So getting a micro SIM from your carrier(free) and not damaging your $600 phone trying to use a nano SIM would be the best solution.
Sent from my HTC One using xda app-developers app

Need suggestions
My SIM tray is jammed. I got this ugly thing over 2 weeks back and feel like hell. I tried removing my SIM card check for data service in my other SIM but it didn't came out. I tried quite hard till my fingers started paining. I tried with a paper clip. My SIM is working fine without any issues but next month I will be travelling to India and hence will be required to change my SIM. I read about this a lot and seems like there is no repair for HTC ONE. Can you guys please guide me over this ... :crying::crying::crying:

Related

Help!! Phone won't charge.

I tried to soft reset my tytn II in the dark, and accidently put the stylus into the usb/charging slot and somehow screwed up my phone. It will not charge, or connect with my computer. Any suggestions?
OMG! I did the same thing, but luckily i didn't do further damage except the copper parts become bent
HTC should have done something about this! i am sure many other users did the same
can u take it back to your supplier for warranty claim?
same problem here...
i could bend back the copper contacts with a WOODEN (!!) toothpick (dont steer around with metal in there....)
Looks like i tried to reset the device in darkness last night and fumbled around in the usb jack.
Damn... really bad position for the reset-button!
Same issue here-- though some chargers now work, some don't. My phone will charge with my OEM charger and usb to computer, but not my 3rd party wall charger or my car charger. Aaargh
Same Problem Here
Check out this thread at AT&T Forum regarding my attempt to get a replacement phone.
http://forums.wireless.att.com/cng/board/message?board.id=cingular&thread.id=65536
I got mine replaced at the store. I was under 30 days and was lucky.
I am going to order one of these:
http://www.eforcity.com/silicone-mini-5-pin-plug-for-motorola-v3-2-pc-smoke-cmotv3xxpc01.html
it should fit. i also heard that certain verizon phones have rubber usb plugs on them. I may just stop in a verizon store and see if one fits. My tmobile wing had one on it and it worked great to protect the usb port.
Well...I did the samething last night. Tried to soft reset my phone while driving in the dark. Luckily I've had my tilt less than 30 days, called and now all I have to do is go to the AT&T store for a replacement....Also, I'm going to pay 10% restocking fee so I can get an extra battery and charger...W00T!!!!! I actually saved about 50 bux
One way to avoid doing this in the dark is to flip the phone upside down, locate ExtUSB socket with your left index finger, keep your finger over the socket and slide your stylus down your finger tip. Of course the easiest way is to turn a light on.
wizzzard said:
One way to avoid doing this in the dark is to flip the phone upside down, locate ExtUSB socket with your left index finger, keep your finger over the socket and slide your stylus down your finger tip. Of course the easiest way is to turn a light on.
Click to expand...
Click to collapse
true, but for those of us with this problem already, it is too late
Luckily, I tried a newer charger, and my car charger, and they both work. As far as connecting to my computer, I have to use my Y cable that was included with my old 8525. I'm still pissed, and I have a TyTn II and not a tilt, so warranty will be a pain in the ass, considering I have to send it to the UK. If it starts to act up, I will have to send it in, and if I get it fixed, I will definitely buy one of those plugs from the above post. Thanks for all the replies, and good luck to everyone with this problem.
Lesson # one don't put things in holes in the dark in bed
Well, good news is ATT is sending me out a replacement phone for free since I am still under warranty (outside the 30 days, but inside the 1-year). Now I just need to re-flash back to OEM status so I don't get busted on the return...time to test out the "Idiot's Guide to Re-Flashing Back to Original ROM" and see if it does me right.
Heijdemann said:
Lesson # one don't put things in holes in the dark in bed
Click to expand...
Click to collapse
that's why I have so many kids!?! anyways I had my phone charging in my car and it fell of my seat onto the floor. the nezt day I noticed it wasn't charging (tytn 2 no easy warranty fix) I then noticed that inside the usb thing is a black plastic piece with the small metal connections. the black piece was bent a little on one side so I removed the battery took a pair of tweazers and bent it it straight again than I took some forced air in a can (for a computer keyboard) and blew in there to make sure none of that cheap plastic shredded and got in the way of the metal connections. it looked like after I used the tweazers some of that black plastic chipped off (very small pieces) anyways after that it worked perfectly. hopefully this will help others
well it seems i messed up now and stuck my stencil in there one of the small Metal wires is out of whack now ad some chargers work and some dont did anyone get a plug yet?
pissed
so I live in metro detroit with a tytn 2 not a tilt. after I stuck my stencil in there it seems my car charger don't work. when charging with my audio adapter its flaky losing some power, maintaining, gaining some power. but when I use my wall charger with no adapter it charges!! if you put the kaiser flat on the table I see by 2nd wire (in the hole) is bent down(whereas the others are up) and its sitting in the middle of the whole.(my buddy told me to use a needle and a magnify glass because the 2nd wire was actually bent all the way down but I got it in the middle after messing with it. when that one wire was out of whack my car charger gave me a red constant light (no charge) after the stencil incident. I hope all that helps somebody! anyways so I call HTC first they tell me that's not covered under warranty. Then they tell me I have to send it to houston tx for 3 weeks. Then they tell me it will cost $300 usd to repair!!!! this is insane for a little miniusb piece that got hit once with a stencil. it probaly cost 22cents. what is everyone else doing? I think if I can get that metal piece to stick to the top it'll be fine. I just switched to att and I have 6 days until im locked to a 1yr contract I could buy a tilt for 250 or whatever but id have to sign a 2yr contract.
I stuck the stylus in the USB port as well but luckily I didnt seem to do any damage. I did bend it a bit but with some gentle pressure in the opposite direction it went back into place. I havent had any problems charging or syncing since then, so it seems I got lucky. Just gotta hope I dont do it again, lol.
ya the black piece as a whole seems to be able to bend a little but if u mess the little little metal connections in there you're gonna have problems
Hi, this is my first post and I hope to help someone. I had the same problem with my phone, it charged with the home charger and in the cradle but the car charger won't work. using a close light and a magnifier I could notice that with the phone with the screen upside looking at the usb connector that the pin al the way to the right was flat and a tip was showing as opposite to the others. I returned it to the former position and voila!! it works. I hope to help someone.

[Q] Repair Manual for Nexus one?

Ok, so i have the "power button failure" problem. No more warranty, and the local gsm repair shop can repair it, but doesnt know where the connections go, to make a bypass.
anyone has this manual, or anything that could help me?
thank you
You can't repair it.it needs a new flex cable.
Sent from my Nexus One using Tapatalk
cobrax2 said:
Ok, so i have the "power button failure" problem. No more warranty, and the local gsm repair shop can repair it, but doesnt know where the connections go, to make a bypass.
anyone has this manual, or anything that could help me?
thank you
Click to expand...
Click to collapse
I had this problem recently. Out of warranty. Sent to HTC repair center and got quoted for about $50 USD (given that I'm in Singapore, there is a physical HTC service center that I can go to).
If you want to fix it yourself, you can buy the board from ebay, this is the cheapest of them all, with tools included.
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=290522246328&ssPageName=STRK:MEWAX:IT
You can follow some disassembling guide from ifixit or this youtube series (very detailed, but to repair the cracked screen instead) to replace the flex cable and board. Should not take more than 1 hour. I planned to do it if the quote is higher than $80, but it's not.
Let me know how it goes if you decide to fix it yourself. Take a few pictures as you go along would be great too.
Easy way to start nexus one with out power button:
1)Plug in phone through USB or wall charger.
2) take battery out
3) put battery back in real fast
Phone should boot on.
Sent from my Nexus One using XDA App
thank you guys for replying, i knew i can replace the board, bu i wanted to see if i can "fix" the flex cable. i gues there are only 2 wires inside it and i need to see where those go. not to fix it myself, but the guys at the shop. i think they can use a "strap", which is a loose wire connecting the 2 points. i dont really plan on using that button very much, i got used to the trackball wake, but, i want it to work, just in case
cobrax2 said:
thank you guys for replying, i knew i can replace the board, bu i wanted to see if i can "fix" the flex cable. i gues there are only 2 wires inside it and i need to see where those go. not to fix it myself, but the guys at the shop. i think they can use a "strap", which is a loose wire connecting the 2 points. i dont really plan on using that button very much, i got used to the trackball wake, but, i want it to work, just in case
Click to expand...
Click to collapse
I've taken my 2 nexus apart, and I can tell you that there is no easy fix.
ok, update
i have fixed it in the gsm repair shop. well, they did
they waited to come in another faulty nexus to check which wires were faulty, compared them, and they put in a new external wire replacing the old one on the circuit board. everything works now. it costed me around 30 usd. anyway, i intend on using trackball wake though in the future, only if necessary the power button
Hi ,
Yes you can repair this problem. Besides the option of buying a new flex cable for 50-80 USD, I found in this very same forum a thread where somebody posted a picture and indications about how to repair the flex that contains the power button.
If you disassemble your N1 and remove the large flex that carries the power switch you will notice that i has two large connectors on the bottom end.
One of these has 44 pins (two rows of 22 pins). In the top row of this connector, counting from the right the pin number 10 is the one that turns the nexus one ON/OFF
The switch does this only by connecting it mmomentarily to ground.
TO FIX IT:
All you need is a fine end soldering iron, a good lens, a T5 screw driver, soldering wire and adhesive tape. And most importantly 20 cm of very thin magnet wire (enamelled copper wire of about 30 to 50 micrometers in diameter (it is thicker than hair do not worry).
Then solder an end of the wire to the pin #10 as counted in the way i described. route and tape the wire along the flex until you get to the switch.
the switch has 4 pins one pair is ground, the others go to pin #10 in the 44 pin connector. The ones that are gong to the pin #10 are actually on the side of the switch that has a golden "[" bracket. Solder the end of the wire that comes from pin #10 to any of these two pins of the switch. This completes one part of the process. (the most difficult).
The back of the board that holds the switch has a large ground plane. Solder a second piece of wire to this golden pad. From there, stretch about 30 mm of wire towards the upper corner of the logic board, and solder the end of it to the round golden pad where a screw goes. This is a ground point.
Reassemble the phone. Your power switch should now work again.
I hope this helps.
Jose
This may seem obvious to the tech savvy but not to all.
I bought a new flex cable/board on ebay. It was supposed to be new but it is obviously used. I have my doubts that it works. I am trying to test it before installing. If I press the power button, pin 10 (as described) should be electrically connected to ground, right? This is not the case with the board I have. Is the connection between pin 10 and the switch a direct trace on the ribbon cable or is something else involved? is there a diode or anything else in this circuitry? Does the battery holder come into play?
Other information. My phone does power on with the charger/remove/replace battery trick. All other buttons work.

SD Slot Broke :(

The card will fit in and click, but whatever part that is suppose to catch it and lock it in until you push it in again doesn't catch anymore. Anyone have any ideas?
Warranty claim? This particular problem might make it trickier to flash back to stock if you've made modifications, but that sounds like a physical defect to me. It might be worth a warranty claim even if you can't get it back to stock--they don't need to power the device on to confirm something like that.
If you are not in the US and it's costly to ship your NC back, I had the same problem too and found a solution for it.
First, you will need to open up your NC to remove the back cover, once you do that you will be able to remove the card which is not ejecting.
Next, you can close your cover back.
Lastly, for all uSD cards you are going to insert in, stick get some good sticker (plastic type which are not too thick would be good). Stick about 4mm of the uSD card non-contact area and leave about 3mm outside.
All you need is to tug lightly at the protruding sticker to remove your uSD cards. I found a whole bunch of these stickers so I use them for all the uSD cards which are used with my NC. Works well enough.
I had the impression the problem was cards not staying in, rather than cards not coming out. I could be mistaken.
Same impression I got. Warranty claim it, it's not worth keeping a defective device.

Micro SIM adapter in Vivid

Ha anyone found a good MicroSIM adapter that works well with the vivid? I want to be able to switch back and forth between my iphone 4.
I tried with my existing adaptor (soft plastic, that is normal SIM thickness with a thinner inset for the microSIM to rest inside) and nearly got the SIM stuck inside. Due to the design of the Vivid's SIM slot, Isuspect that any added thickness will cause problems. The sticker-type adaptor may work better but is not reusable.
Has anyone found a good solution?
Go to amazon and search micro USB adapter. It's like the second or third down. There's two adapters for like $1.34. They work perfectly
Sent from my HTC PH39100 using Tapatalk
i have the same issue i am looking for a solution as well
Best solution I've found is to cut the sim and use NO adapter, just a piece of tape to pull it out. Sometimes it takes a couple of tries to get the position right but its easy to remove, and i can even remove without pulling the battery.

replacement sim ejection tool

I have lost mine and i am wondering if anyone knows where to get a SIM ejection replacement for this phone model. I am also wondering if the paper click opening works on this phone like on other phones
You can use pretty much anything that fits in a hole and is stiff enough.
You can find them on AliExpress. Search for
High Quality Dustproof Plug For iPhone Smart Phone Anti Dust plug 3.5mm Earphone Jack & Sim Card Needle Mobile Phone Tool Tray
https://www.aliexpress.com/item/Hig...plug-3-5mm-Earphone-Jack-Sim/32772242390.html

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