I bought the HTC One when it originally came out but ended up returning it because the phone's "Boom Sound" speakers would pop after playing any audio (you could hear the speaker turning off after 2 seconds of audio playback in quiet environments), and audio would crackle/pop, such as playing a YouTube video constantly.
Has HTC fixed this issue through updated hardware manufacturing processes or software updates?
danv28 said:
I bought the HTC One when it originally came out but ended up returning it because the phone's "Boom Sound" speakers would pop after playing any audio (you could hear the speaker turning off after 2 seconds of audio playback in quiet environments), and audio would crackle/pop, such as playing a YouTube video constantly.
Has HTC fixed this issue through updated hardware manufacturing processes or software updates?
Click to expand...
Click to collapse
Yes they have. Some people never experienced it in the first place but the 1.29 update took care of it.
I can confirm, I have CID HTC_001 and got it with 1.28 and it was cracling while playing youtube videos, after update to 1.29 I completely forgot about that... Originally I though it was because sometimes when you get new speakers, they sound differently than after few weeks of playing, so I though that it fixed it, but then after browsing XDA here, I noticed some ppl on 1.28 are still complaining about it... so it aparently was SW fault and its fixed
After playing audio from the speaker, can you still hear the speaker turning off (pop type of sound), or have they fixed this issue? It's evident in quiet environments, and it occurs about 2 seconds after playing any audio.
It's not the speaker, it's the DAC stopping and making that noise. The guy making PureXaudio mod explained it in his FAQ.
Sent from my HTC One using Tapatalk 2
Related
I got my One today and went to show my wife the awesome sound, put on a youtube video and it crackles. Sound all the way up, beats on, crackles and pops. Very noticeable. Play a song not on you tube and the crackles are still there but softer. Anyone else have this problem? Hardware problem? Do I send it back?
toadkiller said:
I got my One today and went to show my wife the awesome sound, put on a youtube video and it crackles. Sound all the way up, beats on, crackles and pops. Very noticeable. Play a song not on you tube and the crackles are still there but softer. Anyone else have this problem? Hardware problem? Do I send it back?
Click to expand...
Click to collapse
There was a very minor crackle on max volume on the unit I tested but only when parts were playing with extremely deep bass. If this is happening all the time it could be a bad connection and I was ask for an exchange. This should go without saying but you were playing a 1080p clip on youtube for the best audio quality?
Darkendvoid88 said:
There was a very minor crackle on max volume on the unit I tested but only when parts were playing with extremely deep bass. If this is happening all the time it could be a bad connection and I was ask for an exchange. This should go without saying but you were playing a 1080p clip on youtube for the best audio quality?
Click to expand...
Click to collapse
Thanks, I called sprint this morning and they are sending a new phone, pretty painless process. I got to pick black as it is in stock now instead of silver.
I had unlocked it already so I will have to lock it and hope they dont say anything.
toadkiller said:
Thanks, I called sprint this morning and they are sending a new phone, pretty painless process. I got to pick black as it is in stock now instead of silver.
I had unlocked it already so I will have to lock it and hope they dont say anything.
Click to expand...
Click to collapse
Glad I sent it back and got a new one. Night and day difference with the speakers. I also got black instead of the silver. I like the black a ton better as well.
nice that sprint sent a replacement without hassle.
did your crackle happen with beats audio off? i've been reading the crackle is software related? if not, i'd like to exchange mine as well.
Im having the same issue with my One. But it is only on the YouTube App.
Sent from my HTCONE using xda app-developers app
JOSE89178 said:
Im having the same issue with my One. But it is only on the YouTube App.
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
Mine did it with beats off and on. It is most noticeable on the youtube app, or going to you tube through a browser. But if you listen close enough and play a song that is on your phone youll hear the crackle also. Sprint accepted it back with no hassle. I am so glad I returned it cause that would have bothered me for the life of the phone. Just call sprint and exchange it.
This only happens to me occasionally while using the YouTube app. The crackles are usually few and far apart and typically stop if you leave the screen alone and just let it play. My theory is that it's due to some kind of issue with the streaming or compression. To test this, I downloaded a 1080p .mov movie trailer to my phone and played it using MX Player. Watching the exact same trailer on YouTube, I heard the occasional crackle, but didn't hear a thing while playing the .mov file.
I noticed occasional crackle while using the you tube app. Seems to occur more while tapping the screen to bring up on screen controls during a video. Downloaded media doesn't seem to be an issue. Prob just a software issue hopefully it's fixed with an update.
Are you guys getting this problem with Pandora or mp3s played in the music player? Is it a crackle or more a stuttering/crackle?
Just a note guys, it's unlikely that it's a broken speaker, because if it was, you'd KNOW. It'd crackle a LOT, loudly, and you'd have a hard time even understanding voice.
It's probably a software issue with the amplification being just a touch too high.
toadkiller said:
I got my One today and went to show my wife the awesome sound, put on a youtube video and it crackles. Sound all the way up, beats on, crackles and pops. Very noticeable. Play a song not on you tube and the crackles are still there but softer. Anyone else have this problem? Hardware problem? Do I send it back?
Click to expand...
Click to collapse
beats sound effects do not work well on low quality sound, turning it off will get rid of the hissing/crackling sound.
I also hear crackling noices but only within the YouTube app,Pandora sounds perfect...I haven't tried playing music from the memory since I don't have any at the moment. Anyone wonder what it could be?
Edit....I've noticed that if I turn off hd ,the cracking goes away immediately... Maybe it has to do with buffering while in hd?
Bump...any updates on this?
I bought my HTC One 9 days ago and I just now noticed this crackling/popping sound coming from the front speakers. I don't notice the sound unless I'm in a quiet environment. I especially noticed it when I'm navigating through the phone. I went ahead and googled it to see if anyone is having the same issue and I found this:
http://forums.androidcentral.com/htc-one/272445-htc-one-speaker-popping-sound-print.html
So maybe the fix could be a software update. I tried turning off my BOOM sound but I have not payed attention to the crackling/popping noise after turning off the BOOM sound since its loud here at my work.
Hey guys,
I've been using an HTC One for two weeks now, and was really looking forward to using it as a music-listening device. However, whenever I'm listening to music on a low volume setting through headphones I can hear a hissing sound that gets louder and softer as the music changes. Since then, I have tested this with another HTC One, various headphones, and have come to the conclusion that something inside the phone is causing noise. As soon as I open up the 'Music' app or any application that turns on the headphone jack, I can hear the hissing. It's very noticeable when listening to music at night in the lower volume settings. The same files I'm listening to have no noise on my blackberry or on my iPod.
Any thoughts?
Thanks.
I can only suggest you exchange for another unit. Yup... I saw that you said you had tried another One.
I came from Nexus 4. My first Nexus 4 had a defective earpiece and the same hissing noise you described from the headphone jack. Did a RMA with Google, and the second Nexus 4 had a perfect earpiece but still some hissing noise from the headphone jack. I didn't want to bother with the RMA process again so I just lived with it.
Then I got my HTC One. Sound quality is miles better than the Nexus 4 and I hear no hissing noise from the headphone jack.
While the chance is slim, it is possible to get defective unit twice in a row. The hissing noise is probably due to in proper shielding or poor wiring inside the phone.
Sent from my HTC One using xda premium
Hi,
Try turning off beats audio and see if it still happens.
Sent from my HTC One using Tapatalk 2
I would agree with gustav30. I have noticed this recently, but it only happens when I am toggling the beats audio on and off. I think it might have something to do with the different audio qualities depending on what type of thing you are doing i.e. streaming music, listening to downloaded music, watching YouTube, etc..
Its beats audio. Turn it off and the hissing decreases. You will always have some hissing though no matter what phone and headphones you have.
Beats lowers this hiss, but its still there.
This hiss exists for all android devices I've used and heard when using high sensitivity IEMs.
Considering going back to apple... *sigh*
Has anyone here experienced prominent crackling sound listening to music at full volume when using HTC headphones supplied with the phone ?
I tried using the same headphones on One X but no crackling sound or even on the computer.
It does dis for all the songs I play at full volume on HTC ONE. (it does reduce the crackling noise if I turn off the beats audio).
So wut do u think cud be the problem ?
The headphones, the phones hardware or the beats audio.
This problem has been reported on the Samsung Galaxy Note, S II, Droid DNA and others, but I didn't know it was also a problem on the HTC First until I got mine. Whenever my music goes to a low volume with my headphones on, the sound just mutes. It comes back when the music goes louder. If I increase my volume, it cuts off less. At full volume, it does not cut out at all. I have no problems playing through the speakers.
One needs to listen to audio with short silences to be able to notice it. Some say it is related to Beats Audio, with the problem going away if Beats Audio is turned off; I don't think that is a possibility on the HTC First, though.
I use my phone mostly to listen to music and streaming radio, so this is a deal breaker for me. Are any of you experiencing the same problem?
i can not confirm the problem.
i tested my HTC with BOSE and Pioneer headphones and do not have any problems with both.
no matter if i play music loud or very low volume.
will test it tomorrow with my monster beats and let u know.
HTC Support on Sound Cut-Off Issue
For the sake of completeness, I will let you know that I called HTC Support about this sound cut-off issue. The person on the phone was very nice and tried to help me for some 40 minutes.
The bottom line is that he couldn't reproduce the issue in the few songs he played (which didn't surprise me). He made some note for the developers but I don't think anything will come out of it.
In the meantime, I found a good song to test this strange behavior: "brainstew" by Green Day. Plug your headphones to your HTC First and listen to the first 30 seconds at low volume. It you hear distortion as the sound volume changes, please let me know (right now it seems that I'm the only one noticing this).
Thanks!
I'm seeing this as well. Has nobody else seen this?
Sent from my HTC first using xda app-developers app
Hi
I'm having big issues with audio breaking up and distortion with louder audio tracks, or when its busy musically.
Any ideas?? It's Exynos (8GB/512GB) version. Atmos doesn't affect anything. All audio sources of the same track produce it.
It sounds horrendous when its doing it. I thought my headphones were broken but it does it on speaker too.
TheMathMan said:
Hi
I'm having big issues with audio breaking up and distortion with louder audio tracks, or when its busy musically.
Any ideas?? It's Exynos (8GB/512GB) version. Atmos doesn't affect anything. All audio sources of the same track produce it.
It sounds horrendous when its doing it. I thought my headphones were broken but it does it on speaker too.
Click to expand...
Click to collapse
I'm having the same issue with the US unlocked snapdragon version.
I spent an hour with Samsung Support going through issues. Interestingly the audio through the speaker in diagnostic mode didn't show any issues but probably due to different frequencies and sound profile to the songs that are causing the issue. Safe mode made no difference and neither did a factory reset. They said I could do a handset swap but no current stock of the blue. Ended up finding a local store with a 512GB blue in stock so drove over there, purchased it, same issues so instantly returned that handset. I also saw this thread about the S9 Plus where people have been describing similar issues (https://forum.xda-developers.com/galaxy-s9-plus/help/galaxy-s9-plus-sound-problem-t3774829)... maybe I've made a poor decision ditching iPhone!?
Is this the sort of thing using something like Viper4Android would fix?
Same issue. 128G Verizon. I had this issue on a call once(may have been the signal) but then the audio did the same thing a couple times. The behavior is that of a track where the track had been recorded with the signal too strong or the gain too high(same thing really). Turning the volume down only makes it sound like a quiter distorted signal. 1 thing i noticed was, when using smart switch my custom "EQ" setting was transferred over. I changed it but that didn't change anything.
meccadon123 said:
Same issue. 128G Verizon. I had this issue on a call once(may have been the signal) but then the audio did the same thing a couple times. The behavior is that of a track where the track had been recorded with the signal too strong or the gain too high(same thing really). Turning the volume down only makes it sound like a quiter distorted signal. 1 thing i noticed was, when using smart switch my custom "EQ" setting was transferred over. I changed it but that didn't change anything.
Click to expand...
Click to collapse
You mean like clipping ?
I wonder if a fresh install will help.
TheMathMan said:
Hi
I'm having big issues with audio breaking up and distortion with louder audio tracks, or when its busy musically.
Any ideas?? It's Exynos (8GB/512GB) version. Atmos doesn't affect anything. All audio sources of the same track produce it.
It sounds horrendous when its doing it. I thought my headphones were broken but it does it on speaker too.
Click to expand...
Click to collapse
For start - turn off all the eq settings (if you have some turned on) in sound menu - dolby, adaptive sound and so on.
If it's software problem rooting and moding the phone would help, if it's hardware issue maybe it can mitigate it, but that's beside the point to have expensive device with not working sound out of the box.
I tried the audio settings but soundalive is always on. I force closed it whilst listening but no real change. Once you start googling it you realise there's a fair few Samsung's over the years that also do it including S9/+, S8 and so on. Maybe I shouldn't have left iPhone. Audio is very important to me as I'm always listening. Back in the day Exynos Samsung's were the best due to the Wolfson DAC. Sadly I'm disappointed and considering backtracking on the purchase. What would be better though, an LG? A Sony? Or am I then just settling for something less.
TheMathMan said:
I tried the audio settings but soundalive is always on. I force closed it whilst listening but no real change. Once you start googling it you realise there's a fair few Samsung's over the years that also do it including S9/+, S8 and so on. Maybe I shouldn't have left iPhone. Audio is very important to me as I'm always listening. Back in the day Exynos Samsung's were the best due to the Wolfson DAC. Sadly I'm disappointed and considering backtracking on the purchase. What would be better though, an LG? A Sony? Or am I then just settling for something less.
Click to expand...
Click to collapse
Lg have awesome dacs .
TheMathMan said:
I tried the audio settings but soundalive is always on. I force closed it whilst listening but no real change. Once you start googling it you realise there's a fair few Samsung's over the years that also do it including S9/+, S8 and so on. Maybe I shouldn't have left iPhone. Audio is very important to me as I'm always listening. Back in the day Exynos Samsung's were the best due to the Wolfson DAC. Sadly I'm disappointed and considering backtracking on the purchase. What would be better though, an LG? A Sony? Or am I then just settling for something less.
Click to expand...
Click to collapse
LG V series got awesome DAC. Did you tried a player like powermap (there is a free trial) that can output at high resolution directly from the DAC, ignoring the OS? It produces vastly superior sound on my exynos s7e. Don't forget to sign up for the beta tho, a lot of improvements in the latest in sound/UI design. The new exynos 9810 still uses wolfson/circus logics DAC that is praised everywhere (especially hifi forums and ofc for a phone). Maybe you just don't like the sound balance of it, as it's quite neutral. That is personal preference though, not negative point - some like neutral, others warmer and so on.
Limeybastard said:
You mean like clipping ?
I wonder if a fresh install will help.
Click to expand...
Click to collapse
yeah but it's not constant. It only happens sometimes. To me the behavior is exactly like when you record something at max volume and then play it back and it sounds like it's blowing your speakers apart. Mine sounds great for the most part and this only happens sometimes.
meccadon123 said:
yeah but it's not constant. It only happens sometimes. To me the behavior is exactly like when you record something at max volume and then play it back and it sounds like it's blowing your speakers apart. Mine sounds great for the most part and this only happens sometimes.
Click to expand...
Click to collapse
I think I know exactly what you mean.
Sent from my SM-N960U1 using Tapatalk
i remember having this problem in the samsung S3 a long time ago ...this can only be fixed with a samsung update...
Same problems intermittently on exynos.
Fingers crossed. Would point to software if experienced by S845 and Exynos.
meccadon123 said:
yeah but it's not constant. It only happens sometimes. To me the behavior is exactly like when you record something at max volume and then play it back and it sounds like it's blowing your speakers apart. Mine sounds great for the most part and this only happens sometimes.
Click to expand...
Click to collapse
Is this happening with wired and bluetooth? I haven't had this issue with mine, but my bluetooth devices support separate audio control, so that the phone can be turned all the way up, but my bluetooth devices can then control their own volume further.
I'm getting some intermittent issues with speaker output where the bottom speaker seems to lower in volume and bass after some minutes of use. Overall the speakers fare well for upbeat music but very poorly for piano tracks where they add some rattle and crackling (same goes for some narration or podcasts). Some days I don't notice this at all but it might be due to multiple audio apps running or how the lower speaker is normalizing the bass. Also, just a few minutes ago my speakers just stopped working for media playback, but the volume rocker still made sounds through the speaker. I was using headphones and playing music for the video editor for super slow motion videos before this happened. The only way out was to restart the phone. I tried replicating it but it didn't happen again.
FYL21 said:
I'm getting some intermittent issues with speaker output where the bottom speaker seems to lower in volume and bass after some minutes of use. Overall the speakers fare well for upbeat music but very poorly for piano tracks where they add some rattle and crackling (same goes for some narration or podcasts). Some days I don't notice this at all but it might be due to multiple audio apps running or how the lower speaker is normalizing the bass. Also, just a few minutes ago my speakers just stopped working for media playback, but the volume rocker still made sounds through the speaker. I was using headphones and playing music for the video editor for super slow motion videos before this happened. The only way out was to restart the phone. I tried replicating it but it didn't happen again.
Click to expand...
Click to collapse
Most likely a software issue (same with the cracking sound) and will be fixed (hopefully) in a update or atleast in P.
I have no such issues with my Exynos Note 9. I listen to music a lot with headphones and it sounds fantastic quite honestly. I actually ditched my LG G7 becuase I didn't hear too much benefits with the sound to justify keeping it just for music. I actually kind of prefer the output from the Note 9 generally. The G7 might have had a tad more spacious sound but also a bit more "muffled" at the same time. A little bit more emphasis in highs in the Note which I prefer.
hi all after 1 week of trying i figure out how to fix the problem simply delete the file with name ((SoundBoosterParam.txt)). in the root/system/vendor/etc
you're done