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Hi People
This is my first post so go easy on me!
I’m having problems sending mail using smtp on my tytn II. (error message says check network coverage and account info is correct). I have both wifi and HSDPA connections and I’m pretty confident I have all the account setting correct as it works on my old HP4150.
Everything else works fine i.e. web, windows live, exchange and as it works on my old HP this proves account settings are correct and my ISP servers relay SMTP. Anybody experienced any problems like this or have any advice.
Ta
During your setup of the email account, there is an option ( I think under advanced server settings or ??) but you choose which connection the phone should use (i.e. Media NEt, My ISP...whatever) make sure you have it set the a real Internet connection.
grizzley said:
During your setup of the email account, there is an option ( I think under advanced server settings or ??) but you choose which connection the phone should use (i.e. Media NEt, My ISP...whatever) make sure you have it set the a real Internet connection.
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Yep, it's set to "internet connection" I’ve also tried the other connections types and they all have the same effect i can receive mail via pop3 fine but can't send it!
I've also tried disabling wifi, and just using the HSDPA and vice versa.
What is so strange is it works fine on my old HP4150!
What network are you using and what email provider?
Tom Williams said:
What network are you using and what email provider?
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isp = demon.net and their smtp address is post.demon.co.uk and i'm using i'm using a 3 contact sim.
when you added the emal account did you enter the details yourself or did you ask the device to scan for the settings for itself?
Did you get the device from 3 or was it on another network before?
custom said:
isp = demon.net and their smtp address is post.demon.co.uk and i'm using i'm using a 3 contact sim.
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You know things are getting bad when you start replying to your own posts!
Anyway i've just setup a google mail account for pop3 use and that works fine. Which kinda points to my ISP mail account settings but doesn't explain why they work fine on my HP4150!
Ok, but that doesn't answer the question I asked.
Anyway the second comment does. I would check the SMTP server as that does nto sound like an SMTP server to me, that looks like the incoming server personally.
Otherwise I wonder if its worth trying the generic 3 smtp server? If they have one.
Tom Williams said:
when you added the emal account did you enter the details yourself or did you ask the device to scan for the settings for itself?
Did you get the device from 3 or was it on another network before?
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The 3 setting were done automaticly by the network wizard, the email account details were setup manually and the device is HTC sim free and unlocked.
Ok. Thats simple enough.
Does the demon email account need SSL or anything?
Tom Williams said:
Ok, but that doesn't answer the question I asked.
Anyway the second comment does. I would check the SMTP server as that does nto sound like an SMTP server to me, that looks like the incoming server personally.
Otherwise I wonder if its worth trying the generic 3 smtp server? If they have one.
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Here are the demon setting, they work fine on my HP, and on outlook 2007 on my desktop machine.
http://http://www.demon.net/helpdesk/technicallibrary/misc/numbers/
I'll see if i can fine some 3 server setting and give thoughs ago.
Tom Williams said:
Ok. Thats simple enough.
Does the demon email account need SSL or anything?
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Not to my knowledge and i have tried switching in on and off and it made now difference!
I'm really not getting anywhere with this fast! I've done a hard reset just in case any other programs are settings were causing problem and i still can't get it to work!
I've also managed to setup my pop3 account on a N95 and that works fine just like my HP4150 does, it has to be something on the tytn!
I used to work for Thus/Demon a couple of years ago, strangely enough. Their SMTP server only accepts incoming connections from Demon IP ranges - you can only send if you are connected using a Demon connection. i.e. this would only work if you are connected at home over wifi.
I just tested this from my work computer and this is still the case - I got an SMTP 550 error saying the service is unavailable from [my work IP address]. This would explain why you can't connect over HSDPA, but wouldn't explain why you can't connect over wifi at home.
You could try downloading PocketPutty and try using telnet to connect to post.demon.co.uk on port 25 - it should give you a more meaningful message than simply telling you your connection is not working.
hicks said:
I used to work for Thus/Demon a couple of years ago, strangely enough. Their SMTP server only accepts incoming connections from Demon IP ranges - you can only send if you are connected using a Demon connection. i.e. this would only work if you are connected at home over wifi.
I just tested this from my work computer and this is still the case - I got an SMTP 550 error saying the service is unavailable from [my work IP address]. This would explain why you can't connect over HSDPA, but wouldn't explain why you can't connect over wifi at home.
You could try downloading PocketPutty and try using telnet to connect to post.demon.co.uk on port 25 - it should give you a more meaningful message than simply telling you your connection is not working.
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That might explain a few things, Thanks, We use demon as our work ISP to and i've only tested my HP4150 and N95 at the office and at home. I do get the 550 error in the rejected email from demon also! But as you say you would expect the tytn to work on wifi and i have tried it with phone turned off.
Well if its any consolation i've never managed to send a single email since I bought my device. I'm on T-Mobile in the UK and my ISP is Nildram, and I can check email from any POP3 account just fine, but when I try to send anything I get the same error message as you. I've tried every conceivable combination of phone settings, connection settings, SMTP servers and NOTHING has ever worked. Thought I was missing something obvious but now im not to sure!
That makes me feel a little better! I think i'm gona do a bit more digging and see if i can find a work around.
I was thinking of maybe trying a newer radio rom to see if that has any effect.
What IP address does it say after the 550 error? You might not want to share it here for security reasons but www.samspade.org will let you do a whois on it. This will let you know if the device IS actually connecting on the demon connection, or if for some reason it is not.
Sorry I've made a slight mistake, The 550 relay not permitted email only occurs if i switch off "outgoing server requires authentication" there are no IP address attached to this.
With authentication on a window pops up on completion of sync saying "The message could not be sent check network coverage and that account info is correct"
I've just tried to use pocket putty and to be honest i think it might be a bit out of my league! I tried to open a telnet connection on post.demon.co.uk port 25 and just got a black screen!
Hello,
Recently purchased unlimited data plan on Vodafone UK, set up 3 email accounts straight away, one personal POP3 email, Yahoo! on POP3 and then windows live
Everything working fine and dandy until today when the windows live auto dials the connection and synchronises fine.
Yahoo and my other POP3 do not dial the connection and cannot connect to GPRS or 3G. It just comes up with error synchronising at the bottom and then a pop up balloon saying cannot connect with current config
any ideas?
Should have looked bout 10 posts down!
http://forum.xda-developers.com/showthread.php?t=383962
Yahoo has changed thier POP service.....Yes they charge now.....everything else you will need is in the thread I provided.
Enjoy!
but i have been using pop email on yahoo for a few weeks now with no problem.. but anyways that isnt the problem.
The major problem appears to be that outlook is not connecting to even start sending or recieving emails.. I will now try to delete the connection then set it up again. What i dont get is why other web apps and htc weather connects and downloads fine.
Hard reset sorted it out (so far it seems to be working anyway!!)
OK, so this problem I think is new since I flashed my ROM to 1.93.
I have 2 email accounts. Work email is on an exchange server and personal IMAP email. I can send emails through my work account but not through my personal account.
The settings for my personal account are correct and the SMTP server allows connections through any port, so that isnt an issue. Does anyone have any idea? I have no problems using this IMAP account anywhere else.
Thanks
I had the same problem when connecting via my t-mobile hsdpa connection. Thing is it worked fine over wifi! If this is the same for you, try disabling the 'enable proxy server' option in your networks internet connection settings, that worked for me!
If the disabling proxy setting option does not work ensure the personal email is connection though you operators connection.
Thanks for both the suggestions.
I did not have the proxy setting disabled and I also have checked that the connection is through my operators connection.
Still no joy though!
Any more ideas?
outgoing mailserver
The outgoing mailserver from your provider doesn't wrk with any connection other than the one from the provider itself. (like so many providers) If you use wifi at home you are connected with your provider and outgoing e-mail will work fine. Try to find a free e-mail provider that supports the outgoing e-mail server on any connection. For example www.phreaker.net. Their outgoing e-mail (and incoming) will do the job on your phone. I'm using a vodafone e-mail account, works 4 me, incoming and outgoing. I just use it to send e-mail when i'm on holiday.
If your outgoing server needs SSL, you have to go into Advanced Settings and enable it manually as well as specifying the connection to use for outgoing emails.
Well, I have deleted the account and set it up again and it is working once more. I use an SMTP server that accepts connections from any network so that was fine. One thing I have noticed is that to send immediately, I have to do both a send and receive, but the receive happens first. Is there any way of being able to just send immediately?
So, I had the same issue rear its ugly head again!
After some more searching, found this.
http://www.tracyandmatt.co.uk/blogs/index.php?blog=2&title=windows-mobile-6-1-smtp-issues&disp=single&more=1&c=1&tb=1&pb=1#c8591
Seems to be the answer!
just wondering if anyone suffered same or better still working with same setup
I have tmobile diamond and talktalk as isp
I have def been able to send and recieve email through talktalk but now can't send can only recieve
I have tried another web based pop3 account and also now can't send
can receive all email just not send
any ideas why please
is it tmobile causing problem? have i somehow stuffed some settings?
could i have sent via wireless link to my ISP - if so why wont that even work now?
I have experienced something similar. I am also with T-Mobile.
I tried everything with no luck. In the end, I had to delete the email account and recreate it. All is well since then.
seriously... it cant be that simple..
hmm just tried - was charging phone via usb at the time and it worked...
via hspda it wont work..
disabled hspda connection, and reconnected via usb and it sends again via active sync i guess
again disconnect usb, disable hspda, forcing a gprs connection and.... wont send..
hmmmm
deleted and recreated again whilst not connected via usb and still wont send..
help
Hey i got the same problem, I cant change the port for outgoing mails(SMTP)
Anyone know how i can change the port for outgoing mails?(SMTP)
nickejag said:
Hey i got the same problem, I cant change the port for outgoing mails(SMTP)
Anyone know how i can change the port for outgoing mails?(SMTP)
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I have been trying to solve this issue again - it re-appeared for me
So, I think you can change the port by adding : and portnumber on the end of the server name eg: smtp.server.com:80
I have tried this with my SMTP server but with no joy.
Can any experts help!?
I think I have to blame T-Mobile for this problem. Is anyone else with T-Mobile? Is your email working? What are your connection settings and email settings?
Thanks...
Well, I have been playing some more with this... I have re-setup my mail again and all is once more well! I have no idea what is going on, but I will see what happens now...
i deleted and re-added the email again today - still no send, but can recieve..
calld t-mobile who advised talktalk is a 'supported' email
they resent the settings, again recieve no send
the guy wanted to talk me through settings but i had to go.. thing is it cant be the account settings as it works perfectly via active synch - i did forget that whilst on phone to them..
i'm going to call again and point that out - it has to be tmobile..
@the jones are you also with talktalk for email? not that i think they are an issue as my web hosts smtp server also wont send..
I am not with talktalk. I am with fastmail. I discovered that I couldn't send over WiFi either but since setting everything up again all is well - so far!
ok on phone to tmobile now - the lovely hannah rechecked internet settings
proved can send via active sync so email settings correct
internet works and can recieve email
resent settings numerous times
also cant send via wifi
got transfered to a nice scottish lady who talked me through settings and changed the smtp address to smtp.t-email.co.uk and now it works - obvioulsy with this do NOT tick out going server requires authentication
anyone else on tmobile this should resolve any email sending issues - some isp wont allow you send when logged on via another isp connection - allegedly this is what was causing my problem..
its working for now anyway
RE
The Jones said:
I have been trying to solve this issue again - it re-appeared for me
So, I think you can change the port by adding : and portnumber on the end of the server name eg: smtp.server.com:80
I have tried this with my SMTP server but with no joy.
Can any experts help!?
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Click to collapse
I did it and worked.
andytuk said:
ok on phone to tmobile now - the lovely hannah rechecked internet settings
proved can send via active sync so email settings correct
internet works and can recieve email
resent settings numerous times
also cant send via wifi
got transfered to a nice scottish lady who talked me through settings and changed the smtp address to smtp.t-email.co.uk and now it works - obvioulsy with this do NOT tick out going server requires authentication
anyone else on tmobile this should resolve any email sending issues - some isp wont allow you send when logged on via another isp connection - allegedly this is what was causing my problem..
its working for now anyway
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Click to collapse
Great! Any chance you can post up all the generic settings, connection settings etc. I have tried that as the smpt server in the past, but it didnt help. Wonder if I have some other problem...
Thanks
sure...
erm.. actually we created a new gprs connection too
start -> settings -> connections tab -> connections -> advanced tab
click a button called select networks.
then click new
start creating a new one - we called it 'email gprs'
then we had to name it again 'email gprs'
select a modem - 'cellular line (GPRS, 3G)'
access point name - general.t-mobile.uk
username: user
password: one2one
leave domain blank
click finish
go back into the advance tab and check that programs that automatically connect to the internet should connect using:
email gprs
then go and define your email settings
so for talktalk
pop3 address mail.talktalk.net
username will be your talktalk email address @talktalk.net
password = your usual talktalk mailbox password
smtp address use smtp.t-email.co.uk
untick outgoing server requires authentication
and that is all we did about an hour with hannah, 5 mins with the second person and its sorted - for now
@thejones i see you are on a 93 rom - mine is only a 37 fresh out the box from tmobile 2 weeks ago, how did you get yours on such a recent rom- did you flash it yourself? and is there any benefit in changing now i just got my email working
I flashed it myself. I downloaded it from the HTC website. I think its a much better ROM. Faster than .37 even with all the tweaks.
I am with T-Mobile but I have a standard Diamond rather than a Compact IV. My wife bought it for me
I am having issues when sending email via SMTP. This just started happening a day ago. I am running stock 5.1 and stock kernel. I have always used K-9 for my email without any problems and it worked fine. I can always receive mail if I am connected via cell network or wifi. But I can only send mail when connected to wifi. I have tried with or without SSL/TLS and different ports that allow email and nothing works when on cellular. Most of the time I receive an "Authentication methods SASL PLAIN and LOGIN are unavailable" - but of course this works fine on wifi. I am using MetroPCS (aka: T-Mobile USA) and Rackspace email. I have reached out to Rackspace and they are at a loss and "tech support" at MetroPCS was unhelpful as there was no 'tech' to the support.
I have also tried removing K-9 and reinstalling with out any luck. Then even tried adding the email to the built in "accounts" in Android and it returns the same error when on cell network. So to me it seems like MetroPCS is blocking ports 25, 587, 8025 and 2525. I also tried using telnet to those ports from my Nexus and cannot connect unless I am on wifi. BTW, I also setup a gmail account on K-9 using SMTP to send and email does go out from gmail.
Has anyone seen this issue? Oh, I was on SimpleMobile before moving to MetroPCS and did not have this issue. They both use T-Mobile network.
Thank you.