Restore pictures and ZOE from Dropbox ?? - One (M7) Q&A, Help & Troubleshooting

So... All images, videos and ZOE's i've taken with my HTC One, has been synced with Dropbox... but today i had to reset my phone, which deleted all data on the phone
ZOE's are useless, unless they are on the phone - so the question is, is it possible to restore ZOE, pictures and video from Dropbox ?
I did try renaming a set of files in dropbox (a set of zoe files) and transfer them to the phone , but the phone doesnt recognize the ZOE

I think some clever xda'er needs to write a batch conversion tool because you are not alone

godutch said:
I think some clever xda'er needs to write a batch conversion tool because you are not alone
Click to expand...
Click to collapse
I can do that... in C#... but what bothers me, is that the phone doesn't recognize the ZOE - even if they are named correctly
One solution i can think of, is to convert the images to high resolution MP4's .. (the existing MP4 is low res)
EDIT:
on second thought... the ZOE mp4 are actually FullHD (1920x1088) ... so... im thinking i could toss out the jpg files and just restore the mp4 files... i wonder if that would work

Related

Terrible Video Quality With Uploaded Videos

When I upload any video from the phone to sites like FB or Flickr they look awful. They look very choppy and low resolution with lots of artifacts. This never happened with my Galaxy Note or iPhone. What the video looked like in the phone when I played it back was what it looked like when uploaded, with minor quality degradation. With the One the videos look great when played back on the phone or saved and played on my computer. But as soon as they are uploaded to any website the quality looks really poor. Anyone else experience this?
Eric Diep said:
When I upload any video from the phone to sites like FB or Flickr they look awful. They look very choppy and low resolution with lots of artifacts. This never happened with my Galaxy Note or iPhone. What the video looked like in the phone when I played it back was what it looked like when uploaded, with minor quality degradation. With the One the videos look great when played back on the phone or saved and played on my computer. But as soon as they are uploaded to and website the quality looks really poor. Anyone else experience this?
Click to expand...
Click to collapse
When you've uploaded HD video with your previous phones are you sure you weren't connected to WiFi? You may just have to copy the video file directly to your computer and upload it from there.
According to the article below, video is converted to standard definition when uploading to FB on an iphone. The article was written about a year ago though.
http://alliosnews.com/2012/04/how-to-record-hd-videos-in-the-iphone-facebook-app/
c0rrupt said:
When you've uploaded HD video with your previous phones are you sure you weren't connected to WiFi? You may just have to copy the video file directly to your computer and upload it from there.
According to the article below, video is converted to standard definition when uploading to FB on an iphone. The article was written about a year ago though.
http://alliosnews.com/2012/04/how-to-record-hd-videos-in-the-iphone-facebook-app/
Click to expand...
Click to collapse
I've always uploaded video files through Wifi only. The video looks worst than standard definition, really choppy. I can understand FB compressing the files, but why even on Flickr is the video so choppy looking. Is there something in the settings I'm missing?
Eric Diep said:
I've always uploaded video files through Wifi only. The video looks worst than standard definition, really choppy. I can understand FB compressing the files, but why even on Flickr is the video so choppy looking. Is there something in the settings I'm missing?
Click to expand...
Click to collapse
Well if you can upload that same video to youtube in HD and you find the quality to your liking, at least that would narrow it down as a problem with the app itself and not the phone's firmware. I've never really paid attention to the video quality when uploading to facebook. This is simply because every FB video I recall watching on my newsfeed has been poor quality.
I assume you have a Pro account on Flickr? http://www.flickr.com/help/video/
c0rrupt said:
Well if you can upload that same video to youtube in HD and you find the quality to your liking, at least that would narrow it down as a problem with the app itself and not the phone's firmware. I've never really paid attention to the video quality when uploading to facebook. This is simply because every FB video I recall watching on my newsfeed has been poor quality.
I assume you have a Pro account on Flickr? http://www.flickr.com/help/video/
Click to expand...
Click to collapse
Yep have a Pro account. Problem partially solved. I tried to upload my video through my Mac, but Flickr upload wouldn't recognize the files. WTF! They are in .mp4 format after being directly transferred from the phone to my Mac. So I decided to just rename and save the file as .avi, bingo Flickr recognized. After uploading it through my Mac the video is finally being displayed in HD quality. Weird. So for some strange reason the phone is compressing the videos to SD quality when uploaded through the phone, gotta find a work around for this. Totally kills it that the phone records beautiful HD videos but I can't share them in HD with others.
Eric Diep said:
Yep have a Pro account. Problem partially solved. I tried to upload my video through my Mac, but Flickr upload wouldn't recognize the files. WTF! They are in .mp4 format after being directly transferred from the phone to my Mac. So I decided to just rename and save the file as .avi, bingo Flickr recognized. After uploading it through my Mac the video is finally being displayed in HD quality. Weird. So for some strange reason the phone is compressing the videos to SD quality when uploaded through the phone, gotta find a work around for this. Totally kills it that the phone records beautiful HD videos but I can't share them in HD with others.
Click to expand...
Click to collapse
Ok did some experimenting. Same video uploaded to Flickr directly from the phone the quality is bad, but from my computer it's HD quality when it is uploaded to Flickr. Then I tried the same but this time uploaded the video using both methods to YouTube. Bang, both videos are in HD quality when they arrive on YouTube. So I guess the problem lies in the embedded Flickr uploader preloaded on the One. It is automatically compressing all videos to SD quality in the phone before uploading. Must be some kind of bug in the new firmware.
Also, it appears that you need to have a Pro account on Flickr to see videos in HD. Otherwise they show up in SD
I have this exact same problem with uploading videos to Facebook from my Nexus 4. The funny thing is the video on FB that I uploaded has an HD button on it but it doesn't change anything when it is lit. It looks like crap either way. Anyone find a solution? Waiting until I am at a desktop computer to transfer the files and them upload them from there is not the solution I am looking for.

[Q] Zoe album problem

Hi all,
What I did is, I took a zoe photo, and then I moved the zoe photo by the spliting function to /Picture folder.
Afterthat I use the ES explorer to move back those 20photos+1video files to 100MEDIA folder. And now, I cannot see the moving zoe in the photo album, and it just shows the 3 sec. video.
How can I restore it back? Thanks a lot for helping.
Gary.
garywck said:
Hi all,
What I did is, I took a zoe photo, and then I moved the zoe photo by the spliting function to /Picture folder.
Afterthat I use the ES explorer to move back those 20photos+1video files to 100MEDIA folder. And now, I cannot see the moving zoe in the photo album, and it just shows the 3 sec. video.
How can I restore it back? Thanks a lot for helping.
Gary.
Click to expand...
Click to collapse
LoL
It is a little different. So click on the video and when it's playing click it again it will pause. You can then use the slider at the bottom to go through the frames. Once you find a frame you like you can go to menu and save the frame.
nullkill said:
LoL
It is a little different. So click on the video and when it's playing click it again it will pause. You can then use the slider at the bottom to go through the frames. Once you find a frame you like you can go to menu and save the frame.
Click to expand...
Click to collapse
Thanks. However what I mean is now the album recongize it as a video clip instead of a zoe photo. So it cannot show it in a magic zoe style.
Anyway to solve it? Thanks.
You can't. Looked at the gallery sqlite database using sqlite editor. You can see there that Zoe photos are stored in there. Once a Zoe photo is removed the data get's deleted and when you return it back it doesn't recognize the zoe photo anymore because the deleted data in the database is totally gone.
I assume that the camera app creates that data in there everytime you take a photo and mediaserver removes it when it can't detect it anymore.
Riyal said:
You can't. Looked at the gallery sqlite database using sqlite editor. You can see there that Zoe photos are stored in there. Once a Zoe photo is removed the data get's deleted and when you return it back it doesn't recognize the zoe photo anymore because the deleted data in the database is totally gone.
I assume that the camera app creates that data in there everytime you take a photo and mediaserver removes it when it can't detect it anymore.
Click to expand...
Click to collapse
Thanks a lot. That means I've no way to resolve it back.
However, I think out a issue, for example, if we change to another New HTC one, we cannot just copy all files from the old phone to the new one with the zoe album keep alive in the new one.
Yes! Or maybe you can by backing up the data of the gallery and restore it back on a new device(Would require root though).
Also I have made this suggestion already on HTC about a month ago about the issues with Zoe, Gallery & dropbox but they ignored it. Seems like they didn't get enough response about the issue.

[Q] 4.2.2 Old Zoe format?

Hi.
I have recently applied the 4.2.2 android upgrade, and it said that there's a new format for saving Zoe captures. I must say I'm quite disappointed, as it only saves the first image and the 3 second video, with the claim that you can extract the other images from the video. So now, instead of having 20 4 MP images to choose from, I have the first frame at 4 MP, and am able to extract 1920x1080 images for the rest.
Having an unrooted phone, is it possible to get the old Zoe behavior back? I know they take up more space, but it's far easier to choose the best image on my desktop from 20 pictures than to extract stills from a video file.
Thank you.
I've just checked the resolution of the frames I can save and they are 2688x1520.
Sent from my HTC One using xda premium
I asked the same thing as the OP, and saw the same thing as you (in another thread).
What I ask then is this:
Are the frames upscaled or are the pics in another folder, a temp folder?
Is they are upscaled... Were them like that before?
this is so strange.

[Q] Where are Zoe temp files in 4.2.2?

I was curious about how Zoe worked under 4.2.2 and got surprised when I could not find the pictures, even under another folder as a temp picture.
Zoe under 4.1.2 took 20 pics and a short 3 sec video. All pics where sent then to Dropbox or any other instant upload like G+ and Picasa. It was a mess.
With 4.2.2 Zoe only takes the short video, a small preview and if you like a frame you can take it "from the video". The thing is, the video is a 1920x1088 resolution, but when you extract the picture it is a 4MP (like it was before the update).
Since this is tecnicaly impossible, unless you use upscale which would get you a bad picture compared to a full 4MP one, I would like to know where are the TEMP pictures taken with the short video in 4.2.2
Does anyone know about this? It is not a problem, just something that got me thinking.
Regards,
Santroph.
Zoe MP4 files missing first second of video
Further to your question above, I've noticed that the MP4 zoe videos seem to be missing the ~1s of video which is recorded from before the shutter button is pressed. This seems to be true of the videos sent using the share function as well as when I "explore" to the DCIM folders on the phone. My HTC One demonstrated this with the Android 4.3 and now with the 4.4 versions loaded. I would really like to be able to play the entire video on my PC. To me the ability to retrieve the video from before I pressed the button is one of the great features of the HTC One Camera.
-Mike-

best manual camera for Google pixel 4 XL?

I just picked up a Google pixel 4 XL on an amazing deal! I'm just looking for suggestions from other pixel users specifically photographers on what the best manual camera app is that they've used in conjunction with g cam?
I've tested a few but everything I've shot with has resulted in grainy photos or horrible UI. If anyone can resent some suggestions I'm sure this would help out others as well.
Moment Pro Cam and Open Cam [emoji1474]
Sent from my iPhone using Tapatalk Pro
For photos the gcam app is King from what I can tell, moment app is ok... If you want superior video control go for FilmicPro.
Demolition49 said:
For photos the gcam app is King from what I can tell, moment app is ok... If you want superior video control go for FilmicPro.
Click to expand...
Click to collapse
Have you used the moment app recently? I heard it's very buggy that's what's causing me not to pay for it to test out.
Also I'm not trying to shoot video in any way shape or form I'm just looking strictly for photography. But thanks for the suggestion.
thepersona said:
Have you used the moment app recently? I heard it's very buggy that's what's causing me not to pay for it to test out.
Also I'm not trying to shoot video in any way shape or form I'm just looking strictly for photography. But thanks for the suggestion.
Click to expand...
Click to collapse
The moment app is buggy, I emailed the devs and they say they are working on an update but couldn't give me a date, so it could be months before we see anything. I'd suggest shooting raw on gcam and playing with the photos in post. There may be something else out there I am unaware of
Isn’t gcam the app that comes pre-installed on the device though or is there some modded version you are referring to that I’m obviously not aware of?
Sent from my iPhone using Tapatalk Pro
Demolition49 said:
The moment app is buggy, I emailed the devs and they say they are working on an update but couldn't give me a date, so it could be months before we see anything. I'd suggest shooting raw on gcam and playing with the photos in post. There may be something else out there I am unaware of
Click to expand...
Click to collapse
I would use raw from the pixel Gcam however the resolution of all my images on raw is 600 x 800 rather than the original jpeg size of 2040 x 4040 etc. The raw is such a small size leaving me to not be able to use it if needed to print for portfolio etc
Is there a fix to increase the overall size of raw images to larger images or original sizes images like the jpeg counterpart?
thepersona said:
I would use raw from the pixel Gcam however the resolution of all my images on raw is 600 x 800 rather than the original jpeg size of 2040 x 4040 etc. The raw is such a small size leaving me to not be able to use it if needed to print for portfolio etc
Is there a fix to increase the overall size of raw images to larger images or original sizes images like the jpeg counterpart?
Click to expand...
Click to collapse
I just took a picture in RAW and checked the Raw folder. The image I have is 4016 X 3008 at 13MB
Am I misunderstanding what you are trying to do?
dtroup64 said:
I just took a picture in RAW and checked the Raw folder. The image I have is 4016 X 3008 at 13MB
Am I misunderstanding what you are trying to do?
Click to expand...
Click to collapse
I think I'm just slowly starting to figure out how the phone works. Because I looked at my raw folder the best images I took obviously didn't have raw shooting on so that sucked but
what I realized is that for some reason my phone doesn't take raw photos when in portrait mode (the raw plus JPEG option isn't even available). And that my files are previewed as originals in the photo app and then in the actual files app they're all small kilobytes size files. I did an 8 x zoom that turned out pretty well however that's like 930x688
As seen in the pic attached. I just took another pic and when looking at it it's full resolution and amazing quality yet when I look at it in the files app it's all grainy and
I Could have sworn when I did the 8 x zoom the final quality in the preview looked way better than how it turned out when I look through it now LOL.
Apologies for the rambling but those are two issues no. My phone not shooting raw all the time specifically when I use portrait mode. But also I can't seem to find my original raw files are not in the raw folder they're just thumbnails from what I can tell. No I'm not in the thumbnail folder LOL.
dtroup64 said:
I just took a picture in RAW and checked the Raw folder. The image I have is 4016 X 3008 at 13MB
Am I misunderstanding what you are trying to do?
Click to expand...
Click to collapse
Here's my raw folder specifically look at the last 4 images. The aren't recent. And they're so small and pixelated no pun intended.
the photo that I attached in my earlier post above this isn't existent in that folder for some reason. The Spider-Man image below was taken like two minutes ago but for some reason there's only a JPEG of it I can't find a raw file and relating to my earlier post about my phone not always taking raw images.
Somebody can help me figure this stuff out it would save me a lot of headache and hassle
I can't even upload the dng raw file to compare. the Raw file is substantially more grainy than the actual jpeg for some reason
2000x1496 for the raw file
3024x4032 for the exact same image in jpeg.
And much better quality on the joeg. I don't understand if this is normal or not.
thepersona said:
I can't even upload the dng raw file to compare. the Raw file is substantially more grainy than the actual jpeg for some reason
2000x1496 for the raw file
3024x4032 for the exact same image in jpeg.
And much better quality on the joeg. I don't understand if this is normal or not.
Click to expand...
Click to collapse
I just tried on my phone and the raw images are all 3024x4032 whether I take them in portrait or landscape orientation. If you are getting different resolutions, then something is up. Double check your setting and make sure you are taking full resolution phones and also that the aspect ratio is set to 4:3. The 16:9 aspect ratio will actually reduce the resolution because it crops the image to 16:9. I suspect this is what is going on with your settings.
As far as the actual image quality, have you ever dealt with RAW images before? I ask because RAW images are just that, raw. They will always need to be edited in a photo editing software to bring out the beauty in them. When you use the stock camera, the Jpeg files are automatically processed through the Google software (which is very good) to bring out the beauty in them. It's completely normal for the processed Jpeg image to look much better than the RAW image. RAW images will always look "flat" and grainier compared to a jpeg image because they haven't had any processing (noise reduction, white balance correction, contrast adjustments, etc etc etc) done to them yet.
Of course the RAW image is a non-destructive file format which is why serious photographers prefer it. What this means is that the edits you do on a RAW image are not permanently modifying the original RAW file. They are just changes that are "notated" or "amended" on to the original file. (That's not the correct terminology, but hopefully you understand my point). This means that you can edit those files and makes an infinite number of changes without effecting the original RAW image data.
A Jpeg file on the other hand is a destructive file format however. This means that when you edit a Jpeg file and save it, it permanently alters the jpeg file with that change. The data that it was changed from is lost forever. You can re-edit the file, but you are changing the actual file data every time you save the file and you can't magically bring back data that wasn't saved in a previous edit. In other words, there is no way to get back to the original file after it has been edited and saved.
Here is a different way to see it. Lets say you have a RAW file and a Jpeg file and you make three successive edits to those files......
With the RAW image this is what the data would look like: RAW -> RAW+edit 1 -> RAW + edit 1 + edit 2 - > RAW + edit 1 + edit 2 + edit 3. You can always undo the edits and get back to the original RAW data.
With a Jpeg image, this is what the data would look like: Jpeg -> Jpeg after edit 1 ->Jpeg after edit 2 -> jpeg after edit 3. There is no way to go back to any of the previous versions unless you save each edit as a unique file. (I should note that using Google Photos to edit your jpeg images seems to allow you to go back to the original file, so Google must be saving the edits as a unique file automatically. But if you use another program to edit your jpegs, you need to be aware of the destructive nature of the jpeg format).
Hopefully that helps - either you or someone else reading this thread.
sic0048 said:
I just tried on my phone and the raw images are all 3024x4032 whether I take them in portrait or landscape orientation. If you are getting different resolutions, then something is up. Double check your setting and make sure you are taking full resolution phones and also that the aspect ratio is set to 4:3. The 16:9 aspect ratio will actually reduce the resolution because it crops the image to 16:9. I suspect this is what is going on with your settings.
As far as the actual image quality, have you ever dealt with RAW images before? I ask because RAW images are just that, raw. They will always need to be edited in a photo editing software to bring out the beauty in them. Jpeg files are automatically run through the Google camera software (which is very good) to bring out the beauty in them. It's completely normal for the processed Jpeg image to look much better than the RAW image. RAW images will always look "flat" and grainier compared to a jpeg image because they haven't had any processing (noise reduction, white balance correction, contrast adjustments, etc etc etc) done to them yet.
Of course the RAW image is a non-destructive file format which is why serious photographers prefer it. What this means is that the edits you do on a RAW image are not permanently modifying the original RAW file. They are just changes that are "notated" or "amended" on to the original file. (That's not the correct terminology, but hopefully you understand my point). This means that you can edit those files and makes an infinite number of changes without effecting the original RAW image data.
A Jpeg file on the other hand is a destructive file format however. This means that when you edit a Jpeg file and save it, it permanently alters the jpeg file with that change. The data that it was changed from is lost forever. You can re-edit the file, but you are changing the actual file data every time you save the file and you can't magically bring back data that wasn't saved in a previous edit. In other words, there is no way to get back to the original file after it has been edited and saved.
Here is a different way to see it. Lets say you have a RAW file and a Jpeg file and you make three successive edits to those files......
With the RAW image this is what the data would look like: RAW -> RAW+edit 1 -> RAW + edit 1 + edit 2 - > RAW + edit 1 + edit 2 + edit 3. You can always undo the edits and get back to the original RAW data.
With a Jpeg image, this is what the data would look like: Jpeg -> Jpeg after edit 1 ->Jpeg after edit 2 -> jpeg after edit 3. There is no way to go back to any of the previous versions unless you save each edit as a unique file. (I should note that using Google Photos to edit your jpeg images seems to allow you to go back to the original file, so Google must be saving the edits as a unique file automatically. But if you use another program to edit your jpegs, you need to be aware of the destructive nature of the jpeg format).
Hopefully that helps - either you or someone else reading this thread.
Click to expand...
Click to collapse
hey brother thanks for the amazing explanation I appreciate it. And yes I have dealt with raw files and I'm aware of how they work. I guess the visuals confused me or threw me off because it's been so long since I've done photography.
I feel a little embarrassed coming in here with an amateur worry we're concerned LOL but I am a conceptual photographer and when using my DSLR I have to go to the similar process and I just forgot that raw files are not meant to look like the finalized jpegs. It's been 3 years since I delved into photography I knew I got Rusty somewhere lol thankfully though I bought this pixel specifically so I can revisit and get back into photography using this device in conjunction with my DSLR.
I'm actually going to save your response only so I can look at it and never come back in here with a foolish post LOL. But also I'm going to look into my resolution because I hate having thick borders on my camera screen and maybe that's why I change the aspect ratio not knowing that it was going to actually crop the image substantially. More tests later today and confirm whether your hunch was true or just think it is. ?
sic0048 said:
I just tried on my phone and the raw images are all 3024x4032 whether I take them in portrait or landscape orientation. If you are getting different resolutions, then something is up. Double check your setting and make sure you are taking full resolution phones and also that the aspect ratio is set to 4:3. The 16:9 aspect ratio will actually reduce the resolution because it crops the image to 16:9. I suspect this is what is going on with your settings.
As far as the actual image quality, have you ever dealt with RAW images before? I ask because RAW images are just that, raw. They will always need to be edited in a photo editing software to bring out the beauty in them. When you use the stock camera, the Jpeg files are automatically processed through the Google software (which is very good) to bring out the beauty in them. It's completely normal for the processed Jpeg image to look much better than the RAW image. RAW images will always look "flat" and grainier compared to a jpeg image because they haven't had any processing (noise reduction, white balance correction, contrast adjustments, etc etc etc) done to them yet.
Hopefully that helps - either you or someone else reading this thread.
Click to expand...
Click to collapse
Here are the details of a raw image. Why is the resolution so low? Any idea? This specific issue is annoying me because I can't seem to fix it. I'm just baffled at how low the image size is.
thepersona said:
Here are the details of a raw image. Why is the resolution so low? Any idea? This specific issue is annoying me because I can't seem to fix it. I'm just baffled at how low the image size is.
Click to expand...
Click to collapse
So just to make sure we are on the same page......
When you open the camera app, click on the pull down carrot at the top of the screen. That should pull down the options menu. Scroll down to ratio and make sure it is set to "Full Image (4:3)".
Then click on the settings icon and scroll down until you see "Camera Photo Resolution" and make sure it is set to "Full Resolution"
Based on your previous posts, I don't think this is your issue, but are you accessing the RAW files via the camera settings menu where you select the RAW + JPEG image? That is probably the easiest way to make sure you are looking at the correct file and not a thumbnail, etc. There should be a "View RAW folder" link in the settings menu that you can click on to open the RAW files in Google Photos. The RAW images I have in that folder are in the 10-12MB size range and yours are only 1MB.
I'm hoping that one of these things is the culprit. If not, I'm at a loss to why your images are coming out small.
sic0048 said:
So just to make sure we are on the same page......
When you open the camera app, click on the pull down carrot at the top of the screen. That should pull down the options menu. Scroll down to ratio and make sure it is set to "Full Image (4:3)".
Then click on the settings icon and scroll down until you see "Camera Photo Resolution" and make sure it is set to "Full Resolution"
Based on your previous posts, I don't think this is your issue, but are you accessing the RAW files via the camera settings menu where you select the RAW + JPEG image? That is probably the easiest way to make sure you are looking at the correct file and not a thumbnail, etc. There should be a "View RAW folder" link in the settings menu that you can click on to open the RAW files in Google Photos. The RAW images I have in that folder are in the 10-12MB size range and yours are only 1MB.
I'm hoping that one of these things is the culprit. If not, I'm at a loss to why your images are coming out small.
Click to expand...
Click to collapse
Brother I followed the directions and when I go to the camera app and look in the raw folder there, I can see the original raw images in high resolution. Why can I not access those original files in the file app or downloaded gallery?
thepersona said:
Brother I followed the directions and when I go to the camera app and look in the raw folder there, I can see the original raw images in high resolution. Why can I not access those original files in the file app or downloaded gallery?
Click to expand...
Click to collapse
I ended up having a separate album in my Photos app that is entitled Raw. When I take photos with the Jpeg + RAW enabled, the photos appear in that album. Is it possible that you have such an album but haven't seen it yet?
dtroup64 said:
I ended up having a separate album in my Photos app that is entitled Raw. When I take photos with the Jpeg + RAW enabled, the photos appear in that album. Is it possible that you have such an album but haven't seen it yet?
Click to expand...
Click to collapse
Yes I definetley have that album. When accessing it via the photos app it's fine I see full resolution raw images but in another gallery app or even the files app it's available but the images in them are substantially smaller files.
The trick I found to work for now was to use solid explorer and go in the app and find the files path. And make a shortcut on my home screen. For the files app specifically, I'd access the list in the left panel just click on images and then access RAW. Prior to that I was accessing the internal storage then manually going to camera then raw. When I did that I found the folder but it only contained the small resolution files. It's really weird.

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