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My Laptop running XP SP3 has an issue with the Nexus USB driver.
It worked great since Jan, but yesterday adb started getting disconnected sporadically. Now my laptop freezes every time I plug in the N1. The mouse gets stuck and it does not allow keystrokes either. The instant I unplug the phone it goes back to normal.
I sometimes get the device not recognized icon before it freezes.
Here is the system error from event viewer, it repeats.
Code:
The description for Event ID ( 6 ) in Source ( USBSTOR ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: \Device\000000da.
What I have tried:
Disable/enable usb debugging
Restart the phone, Restart the PC
Using other USB ports
Deleting all the USB root hubs and restarting
Disabling USB debugging and plugging it in, still gets stuck
deleting the adb, composite, nexus devices using USBDeview
deleting the keys corresponding to the two vendor/device ids from teh registry, restart and the reinstall the driver.
Dont know if its related but I added the device IDs for the Droid-Incredible to the driver .inf and successfully used it two days ago.
Another change was the installation of XP SP3 a week ago.
I think the next step is to delete all the Nexus driver files and reinstall them...
Anyone else experience this?
updates:
Followed this and deleted all teh "unknown devices" under USB Controllers. Now the USB mass storage mode works, still gets stuck when I turn on usb debugging
Deleted all the non connected Google/Nexus devices under "Disk Drives" too. Next I connected the N1, it froze for a few seconds, showed both "new device" and "device error" icons...
works a few times.... then bluescreens.
still hangs, BSODs.... can hardly develop as my laptop spends most of the time restarting when I try.
Heres the text from the article that helped...in case it goes down.
To get rid of that unwanted driver, device, or service:
1) Open the “Start” menu and choose “Run…”
2) Type in “cmd” (without the quotes) and click “ok”.
3) At the cmd prompt, type in “set devmgr_show_nonpresent_devices=1″ (without the quotes) and press enter. (Note that nothing seems to happen–this is ok. We are actually setting an environment variable which is going to help us to see hidden devices)
4) On the next cmd prompt line, type in “devmgmt.msc” (without the quotes) and press enter. This will launch the Windows Device Manager Console.
5) In the Device Manager Console, from the “View” menu, select “Show Hidden Devices”.
Now, as you expand the different drivers and devices in device manager you will see not only the items that Windows currently detects as installed on your pc (these are the usual items displayed), but you will also see drivers, devices, and services which have been loaded in the past but were not uninstalled or are not currently started. You can find your offending device, right-click, and choose “uninstall” to remove it from the system completely.
Click to expand...
Click to collapse
Heres an official howto on installing the ADB driver.
http://developer.android.com/sdk/win-usb.html
I think it has something to do with XP SP3 that was isntalled recently.
Any more suggestions other than the ones I've tried above?
Going to try and get this 3 year old laptop replaced asap.
i'm 99.9% sure this is due to a bad usb cable.
Who would have thought!
Hi everyone,
I'm having issues connecting my Samsung Captivate to my computer. For about a week, it worked fine, I was able to transfer files to my phone but recently I noticed that the "USB connected" notification is not showing on the phone when plugged in to the computer.
Now, when I plug in my phone to the computer it just charges but doesn't comunicate with my computer. A friend of mine bought the same phone right after I did and he gets the "USB connected" connected when he plugs in his.
I tried using his USB cable but again, the phone is not recognized by Windows nor the phone detects it is connected to the computer. I've tried installing several USB drivers that I've come across on several forums, but nothing. I even downloaded and updated Kies to the latest version, but still nothing.
My phone is unlocked and NOT rooted, and I'm using Windows 7 x64. I've set the USB Settings to Mass Storage, even to Ask on Connection, but it doesn't ask anything when I connect the phone to a USB on my computer.
Sometimes Windows knows there is a device connected but says it couldn't recognize it.
I already did a factory reset, but the issue was not solved. I've tried connecting it to other computers, but still hasn't been able to connect my phone correctly.
What could it be?
Thanks!
Hmm. You have Mass Storage selected and up-to-date USB drivers. Try selecting USB-Debugging and Stay Awake in the Development option of your phone. If that doesn't fix it, then I have a few other ideas.
Make sure the usb door is completely open, it should click into place, some users have reported this solves their usb issues.
I did what you told me, but still my phone ain't recognized by Windows nor my phone is aware that it has been conected to a computer
What other ideas do you have in mind?
catire said:
Make sure the usb door is completely open, it should click into place, some users have reported this solves their usb issues.
Click to expand...
Click to collapse
I'm sure usb door is completely opened
Have you tried using a different USB outlet on your computer? I had this same issue when I plugged my phone up using the USB outlet on the front of my computer then when I tried the one on the back of my computer it worked just fine.
Are you running a launcher app? I use launcher pro and can't connect until I change back to the default launcher with home switcher and launch it.
jgchaval said:
I did what you told me, but still my phone ain't recognized by Windows nor my phone is aware that it has been conected to a computer
What other ideas do you have in mind?
Click to expand...
Click to collapse
First off, think back. If it worked for a week and then suddenly stopped, what changed? Maybe you updated something on Windows or changed something on your phone. There's a reason it just stopped.
You can try using a free program called USBDeview.
It might do the trick for you and help you install the correct drivers. I'm thinking you no longer have them.
1. Download USBDeview (link is above)
2. Plug your phone in and open the program. Find all the HTC drivers-delete them
3. Unplug your phone and plug it back in
4. The correct drivers should install automatically
You can also try updating the drivers manually.
Galaxy S drivers (These are for ADB, but will work fine)
1. Click the Start Menu on your computer and right click "Computer"
2. Choose "Manage" --> it will ask you to continue --> "Device Manager"
3. Plug you phone in and look for it to pop up, probably under Portable Devices
4. Right click --> "Properties" --> "Update Driver" --> "Browse" --> "Let Me Pick" --> and navigate to the location you extracted the drivers to.
This is most likely a driver issue. I doubt your phone is messed up. You'll get it eventually. I also had a hard time getting my Captivate to connect. After uninstalling and reinstalling my drivers (more than once) it finally worked. One last thing, for now. When you uninstall drivers, also make sure you don't have any installed under your program list. As in, Control Panel --> Uninstall a program. Good luck!
climber1872000 said:
Have you tried using a different USB outlet on your computer? I had this same issue when I plugged my phone up using the USB outlet on the front of my computer then when I tried the one on the back of my computer it worked just fine.
Click to expand...
Click to collapse
A friend of mine, who bought the same phone on the same day as I did, plugged in his phone on my computer using my cable to the same port my phone was connected, and he did get the "USB Connected" notification on his phone
govgeek said:
Are you running a launcher app? I use launcher pro and can't connect until I change back to the default launcher with home switcher and launch it.
Click to expand...
Click to collapse
No, i'm using the default launcher that comes with the Captivate
jgchaval said:
Hi everyone,
I'm having issues connecting my Samsung Captivate to my computer. For about a week, it worked fine, I was able to transfer files to my phone but recently I noticed that the "USB connected" notification is not showing on the phone when plugged in to the computer.
Now, when I plug in my phone to the computer it just charges but doesn't comunicate with my computer. A friend of mine bought the same phone right after I did and he gets the "USB connected" connected when he plugs in his.
I tried using his USB cable but again, the phone is not recognized by Windows nor the phone detects it is connected to the computer. I've tried installing several USB drivers that I've come across on several forums, but nothing. I even downloaded and updated Kies to the latest version, but still nothing.
My phone is unlocked and NOT rooted, and I'm using Windows 7 x64. I've set the USB Settings to Mass Storage, even to Ask on Connection, but it doesn't ask anything when I connect the phone to a USB on my computer.
Sometimes Windows knows there is a device connected but says it couldn't recognize it.
I already did a factory reset, but the issue was not solved. I've tried connecting it to other computers, but still hasn't been able to connect my phone correctly.
What could it be?
Thanks!
Click to expand...
Click to collapse
I just did the new AT&T update and mine is now having this problem. I have to manually go into manage applications > usb settings > mass storage to get it to work now
a.n said:
First off, think back. If it worked for a week and then suddenly stopped, what changed? Maybe you updated something on Windows or changed something on your phone. There's a reason it just stopped.
You can try using a free program called USBDeview.
It might do the trick for you and help you install the correct drivers. I'm thinking you no longer have them.
1. Download USBDeview (link is above)
2. Plug your phone in and open the program. Find all the HTC drivers-delete them
3. Unplug your phone and plug it back in
4. The correct drivers should install automatically
You can also try updating the drivers manually.
Galaxy S drivers (These are for ADB, but will work fine)
1. Click the Start Menu on your computer and right click "Computer"
2. Choose "Manage" --> it will ask you to continue --> "Device Manager"
3. Plug you phone in and look for it to pop up, probably under Portable Devices
4. Right click --> "Properties" --> "Update Driver" --> "Browse" --> "Let Me Pick" --> and navigate to the location you extracted the drivers to.
This is most likely a driver issue. I doubt your phone is messed up. You'll get it eventually. I also had a hard time getting my Captivate to connect. After uninstalling and reinstalling my drivers (more than once) it finally worked. One last thing, for now. When you uninstall drivers, also make sure you don't have any installed under your program list. As in, Control Panel --> Uninstall a program. Good luck!
Click to expand...
Click to collapse
I did all that yesterday, but the device ain't listed in the USBDeview nor it shows up in the Device Manager
did you finally fix this problem? because I'm having the same issue here
Same here. It was working fine, I could connect to Kies, transfer music in Media mode and see both sd drives in Mass Storage mode. Then I rooted today and now I get nothing. In anything but Kies mode I get the Windows Bong of Recognition, but still not visible in Explorer. Also, my Home screen stays active instead of switching to the USB animation like it did before. I know this can't be a consequence of rooting the phone, can it?
EDIT: More weirdness, with the phone connected in Mass Storage mode if I look at My Computer in Explorer there are 2 extra drives showing, but they are greyed out and when I click on either of them it asks me to insert a card as the drive is empty. WTF???
UPDATE: I unrooted and managed to get my USB connection back to working. It is still a bit flaky as I sometimes have to disconnect/reconnect several times before it works, but at least it now works although it sometimes loses sync in the middle of transferring a file. Can't imagine why simply rooting the phone would cause the loss of USB connectivity. I am going to reroot and see if it occurs again.
OK, a rerooted the phone and this problem is now back. I have no problem connecting while in debugging mode. I installed OCD (non-Market apps mod) and when I turn off debugging and connect I get the Windows bong and see the USB icon in the Notification bar, but the MTP screen never comes up and I can't see the phone in Explorer (Mass Storage mode) or in WMP (Media mode). Kies can;t see it in that mode, either. I really don't want to have to unroot every time I want to look at the phone contents. Any ideas? PLEASE!
I'm having a similar problem - I installed the Perception ROM and immediately afterwards I can't see the USB connection at all from my PC or my Mac. The USB icon on the phone does not come up either.
I'm trying to get my hands on a different cable - but the weird thing is when I plug the USB into my computer the phone starts charging for like half a second and then stops.
This is really annoying. I tried changing the rom to Cognition 3.02 but that didn't change anything.
There are a few topics on this here on the forum - I would recommend the following:
How are you rooting your phones? Nobody has said exactly how they are doing this. Are you using recommended rooting methods? Or are you using some app found on the market?
Make sure you have USB De-Bugging is turned on.
Make sure you have it listed as ask on connection.
For those who can see the drives in Windows...
Plug in your phone and then pull down your notification bar and click on the USB connected message. It will give you an option there to mount your SDCard(s) to Windows allowing you to transfer files.
Kies is junk - I'd recommend uninstalling it as it seems to cause more issues then it solves.
Use the drivers I have posted in the Q&A section (these are the ones that are linked in Design Gears Odin 1 Click Back to Stock post btw) - but I would try and COMPLETELY removing the pre-existing drivers before installing the new ones.
Make sure the USB Cable is plugged into the back USB port that is directly on your motherboard - this will ensure it's not a computer/hardware related issue.
I know of one user who had to go through his computer and manually remove all remnants of other drivers. I have my phone connected to both a Windows XP 32bit and a Windows 764bit systems and have been lucky to not have any USB issues.
If none of that works - I'd suggest taking it to your nearest AT&T/Rodgers shop and see if they can get the phone to connect (make sure it's back to stock!). If not they should warranty replace the device.
avgjoegeek said:
There are a few topics on this here on the forum - I would recommend the following:
How are you rooting your phones? Nobody has said exactly how they are doing this. Are you using recommended rooting methods? Or are you using some app found on the market?
Make sure you have USB De-Bugging is turned on.
Make sure you have it listed as ask on connection.
For those who can see the drives in Windows...
Plug in your phone and then pull down your notification bar and click on the USB connected message. It will give you an option there to mount your SDCard(s) to Windows allowing you to transfer files.
Kies is junk - I'd recommend uninstalling it as it seems to cause more issues then it solves.
Use the drivers I have posted in the Q&A section (these are the ones that are linked in Design Gears Odin 1 Click Back to Stock post btw) - but I would try and COMPLETELY removing the pre-existing drivers before installing the new ones.
Make sure the USB Cable is plugged into the back USB port that is directly on your motherboard - this will ensure it's not a computer/hardware related issue.
I know of one user who had to go through his computer and manually remove all remnants of other drivers. I have my phone connected to both a Windows XP 32bit and a Windows 764bit systems and have been lucky to not have any USB issues.
If none of that works - I'd suggest taking it to your nearest AT&T/Rodgers shop and see if they can get the phone to connect (make sure it's back to stock!). If not they should warranty replace the device.
Click to expand...
Click to collapse
This isn't my first rodeo... But to answer your questions:
I used the rooting method posted in XDA forums - the one-click rooting.
I've used the drivers included in the xda-forum. Not the kies software.
The only thing that changed was the loading of a new custom rom. The cable works (confirmed on my friend's phone). I can't get odin to restore back to stock because I can't get the computer to recognize the phone in either normal or in download mode. I've restored to stock using the jh7 in the stickied q&a thread
I don't think it's a hardware issue either - I think it's software-based. I'm going to try to take it to an at&t store today at lunch to see what they say.
I also have that problem only I noticed it when I cleared the dalvik cache. It messed up the auto rotate so it was always sideways and now I have no connectivity to the PC. Let me know how ATT treats you.
greeto4 said:
I also have that problem only I noticed it when I cleared the dalvik cache. It messed up the auto rotate so it was always sideways and now I have no connectivity to the PC. Let me know how ATT treats you.
Click to expand...
Click to collapse
What rom are you on
Hello everyone, I have one question ....
When I first connected the phone (HD 7) to a computer via USB cable appeared to me the window that said to take the Zune application after I took off and connect the phone to the computer throw me a window with the text''PHONE SETUP INČOMPETE'' if anyone knows what the problem is and whether there is any program that you connect your phone to your computer to load the storage because I need to transfer images, music, etc..
Thanks. and please answer me. . .
goran95 said:
Hello everyone, I have one question ....
When I first connected the phone (HD 7) to a computer via USB cable appeared to me the window that said to take the Zune application after I took off and connect the phone to the computer throw me a window with the text''PHONE SETUP INČOMPETE'' if anyone knows what the problem is and whether there is any program that you connect your phone to your computer to load the storage because I need to transfer images, music, etc..
Thanks. and please answer me. . .
Click to expand...
Click to collapse
Hi,
If you want to exchange your pictures etc. from your PC you need to install Zune software first. Without Zune you can not do that.
i install it but when i connect my phone to pc he say connect a device ...?
goran95 said:
i install it but when i connect my phone to pc he say connect a device ...?
Click to expand...
Click to collapse
It looks like lack of drivers or maybe problem with USB cable.
make sure the cable is connected properly and your screen doesnt go off while your syncing or setting up cause that will terminate it.
thanks.is there any drivers to fix it?
1. What operating system are you using?
2. I note the first few times I plugged the phone into my pc (with Zune installed) it takes a while to fully launch and recognize.
So, plug the phone into your PC and wait a bit. Maybe it'll help.
i use win7 ultimate 64bit .all right i will be try that. thanks
Good evening everyone.
I have an AT&T Galaxy S6 that is under warranty. My left (recent) capacitive button has stopped working, so I'd like to replace my phone. Kick in the nuts number 1: I recently rooted my phone via PingPongRoot. No problem, I thought. I downloaded the stock firmware for the AT&T Samsung G920A, and prepared to flash the custom firmware. Kick in the nuts number 2: My data connection pins on the microUSB port are fried. I've tried 5 different USB cables, three different computers, and nothing. I've disabled and re-enabled the ADB debugging option from the developer menu. But everytime I start an ADB shell from the computer, I get nothing from the phone. Usually, the phone will say "phone is connected as a media device" or somesuch, but it only displays "charger connected". Also, normally, when I use the adb start-server command, my phone will ask me if I want to allow the computer to connect, but I do not get that prompt. adb devices returns nothing. I've tried factory resetting my phone 3 or 4 times to see if maybe it was an S6 end driver problem. No dice. So, I googled around, and it doesn't look like the firmware is possible to flash via the recovery menu? It looks like it must be flashed via Odin/Heimdall. Is this correct? And if so, does anyone have any ideas as to how I could fix this?
Thanks guys.
Your USB port is not fried, you just don't have proper ADB drivers. Lol. Google "Samsung ADB drivers" - install and reboot your computer. You also have to allow the RSA fingerprint of your computer, if you miss that prompt, you have to trigger it again. Do what I said and watch your screen when you plug it in.
Maybe I should have mentioned in my first post, only one of the PCS I used was running Windows, the rest were running Ubuntu. I will try one more windows machine with the drivers installed and report back. It's also worth noting that I tried 4 different USB OTG cables with all different kinds of devices (Flash drive, mouse, Keyboard), and none of them have been recognized either.
Sent from my SAMSUNG-SM-G920A using XDA Free mobile app
Bump. I really want to know if I can maybe flash the recovery firmware from the recovery menu?
Are you running a launcher that might be interfering with the device-connection detection? Launcher-Pro on my old GSII would prevent detection of the USB cable / ADB connection. Just a thought, AoN.
Hello everyone,
I am trying to transfer files from my computer (Windows 10) to my phone (Android 5.0.2), but it only says "preparing to copy" and then freezes there. Sometimes canceling the copy is enough, but sometimes it freezes the explorer so I have to disconnect the USB plug.
I tried with PC companion (which redirects to windows explorer), Media Go, Total commander. No success.
I saw that many people had/have this problem but I couldn't find any helpful answer though... So if someone experienced this and managed to get through, please help. I'm really desperate.
Thanks
Try transferring over Bluetooth see if that works
Sent from my Xperia Z using XDA Free mobile app
Bluetooth works. But I am trying to transfer through USB cable since I don't have bluetooth on my computer.
well, thanks to windows 10 for that :] If you would read they ToU you would know that they probably make copy of this data and send them to microsoft servers, that why its dont work :]
But seriously. go to device manager and check if your xperia is visible as device(in usb controllers and other devices)
If you dont see anything, keep this device manager window active unplug phone, plug it again and see the difference on list.
Then select this device, uninstall it from your PC, unplug your phone, and plug it again.
After next time you plug it all drivers would install again and try to transfer files again.
If this dont help check your phone with scan tool that windows have in proprietaries.
Also, because of flaps in our xz, I very often use WiFi transfer, its almost the same speed.
Plug your device, open Settings menu on phone , go to "Xperia connection" at the end you have "connection via USB"
There you have "associate with PC" click it and then go to your PC, My computer select phone(right click) and from list choose "configure network" wait for configuration(sometimes its stop responding, just leave it for few minutes).
After that you can connect to your phone just by clicking that "connect to Computer" in xperia settings.
You have access just like via USB to phone and SD card, speed is almost the same.
Akinaro said:
well, thanks to windows 10 for that :] If you would read they ToU you would know that they probably make copy of this data and send them to microsoft servers, that why its dont work :]
But seriously. go to device manager and check if your xperia is visible as device(in usb controllers and other devices)
If you dont see anything, keep this device manager window active unplug phone, plug it again and see the difference on list.
Then select this device, uninstall it from your PC, unplug your phone, and plug it again.
After next time you plug it all drivers would install again and try to transfer files again.
If this dont help check your phone with scan tool that windows have in proprietaries.
Also, because of flaps in our xz, I very often use WiFi transfer, its almost the same speed.
Plug your device, open Settings menu on phone , go to "Xperia connection" at the end you have "connection via USB"
There you have "associate with PC" click it and then go to your PC, My computer select phone(right click) and from list choose "configure network" wait for configuration(sometimes its stop responding, just leave it for few minutes).
After that you can connect to your phone just by clicking that "connect to Computer" in xperia settings.
You have access just like via USB to phone and SD card, speed is almost the same.
Click to expand...
Click to collapse
Hey Akinaro,
Thanks for your detailed response.
My device is visible as a device, I can access SD card and internal memory, well no problem there, I already uninstalled/reinstalled the drivers.
I also tried other USB ports but no success. Tried to use the cable with other phones, it works fine. Tried another computer, same problem.
When I try to plug the phone to rear usb port, copy works for like, one or files, then freezes. It then says that the device has been disconnected. Seems like the usb connection kinda drops...
I will try to associate with PC and let you know.