Signal issues - Sprint HTC One (M7)

Rather strange issue, the phone loses it's signal ie the 3g symbol goes away and sometimes the WiFi .. than it pops back on.. anyone else experience this?
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Yes, I can go from 4g to 3g and sometimes even to no signal while sitting in the same spot
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The phone tries to find the strongest connection.
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thlinx said:
Rather strange issue, the phone loses it's signal ie the 3g symbol goes away and sometimes the WiFi .. than it pops back on.. anyone else experience this?
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Click to collapse
Have you tried updating PRL and Profile? Just a thought

thlinx said:
Rather strange issue, the phone loses it's signal ie the 3g symbol goes away and sometimes the WiFi .. than it pops back on.. anyone else experience this?
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Click to expand...
Click to collapse
Do you have sleeping mode turned on? It is in settings, power.
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Related

Anyone else having major issues with wi-fi connectivity?

Just purchased the Atrix HD yesterday and when standing only 10 feet away from my router it constantly connects and disconnects. So far this has been the only issue for me. Any hacks yet for better wi-fi strength?
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biggboii said:
Just purchased the Atrix HD yesterday and when standing only 10 feet away from my router it constantly connects and disconnects. So far this has been the only issue for me. Any hacks yet for better wi-fi strength?
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I had this issue and resolved it disabling the att wifi app
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mqguitar said:
I had this issue and resolved it disabling the att wifi app
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I'd deleted that already and I still have the issue.
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att hotspot app
biggboii said:
I'd deleted that already and I still have the issue.
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i dont know if its called att wifi app or att hotspot app but i disabled att hotspot app and after that i never had any problem with wifi!! there is a Starbucks real close to my house and they have att hotspot so when ever i drive around it would connect to att hotspot and i would have hard time connecting to my home wifi!! just go to your apps option inside settings find att hotspot and disable it since you cannot uninstall this app!! it might help!!:good:
Wi-Fi problem
biggboii said:
Just purchased the Atrix HD yesterday and when standing only 10 feet away from my router it constantly connects and disconnects. So far this has been the only issue for me. Any hacks yet for better wi-fi strength?
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Click to collapse
I had same problem. The wifi turns off 2 seconds after I turn the wifi on. I did factory reset. After the reset, it seems it solve the problem but I had other issues so I did an exchange since it was with in 14 days of the purchase. I don't have that problem with the new HD.
Try doing factory reset....
WashMD said:
I had same problem. The wifi turns off 2 seconds after I turn the wifi on. I did factory reset. After the reset, it seems it solve the problem but I had other issues so I did an exchange since it was with in 14 days of the purchase. I don't have that problem with the new HD.
Try doing factory reset....
Click to expand...
Click to collapse
Factory reset performed.. issue still exists. Maybe my 2nd AHD will be better.
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I'm having the exact same problem. Mine will connect for a period of time then just starts a wifi boot loop, as I would describe it. It tries to connect endlessly and won't unless I'm right next to the router. A factory reset didn't fix it either.
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mikeyinid said:
I'm having the exact same problem. Mine will connect for a period of time then just starts a wifi boot loop, as I would describe it. It tries to connect endlessly and won't unless I'm right next to the router. A factory reset didn't fix it either.
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Click to collapse
Same thing happened to me till I disabled att wifi app plus a few other. Then rebooted. It is annoying though :-\
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mqguitar said:
Same thing happened to me till I disabled att wifi app plus a few other. Then rebooted. It is annoying though :-\
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Click to collapse
That's the first thing I did. Makes no difference
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Hmm. Switching wifi frequency from auto to 2.4 only seems to have fixed it.
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mikeyinid said:
Hmm. Switching wifi frequency from auto to 2.4 only seems to have fixed it.
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Hmm that is quite interesting
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mqguitar said:
Hmm that is quite interesting
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Yea it does seem to have fixed it. I can go all the way out to my truck and not have wifi disconnect. Now I just need spotify to work
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mqguitar said:
Hmm that is quite interesting
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I never accepted the at&t wifi app agreement, so it was never running, but still had the same issue. It seems better now that its forced to 2.4ghz. I still have range issues. my Atrix 4G would show two bars of signal where the Atrix HD connects and disconnects constantly. Its like i have to be sitting right in front of the router to stay connected.
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Equipotential said:
I never accepted the at&t wifi app agreement, so it was never running, but still had the same issue. It seems better now that its forced to 2.4ghz. I still have range issues. my Atrix 4G would show two bars of signal where the Atrix HD connects and disconnects constantly. Its like i have to be sitting right in front of the router to stay connected.
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I wasn't having any issues last night after switching to 2.4 only. But when I woke up it was disconnected and wouldn't connect again til I was right by the router. Hopefully a software update fixes this issue.
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I had this problem with the Atrix 2. Resetting my router solved the problem.
anthromatt said:
I had this problem with the Atrix 2. Resetting my router solved the problem.
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Click to collapse
Wow, that's cool. Didn't move, switched to 2.4 only and my signal strength doubled and my speed seems noticeably better.
Now if this helps from oovoo and Skype constantly disconnecting life will be good. To be fair the inspire is also disconnecting at random too.
I had this problem as well - it dropped if my wi-fi was 2 bars or so, and it seemed to fluctuate. Tried the 2.4 only mode and it seemed to help a little, but I still lost connection frequently at only 2 bars. It would drop and look like wi-fi restarted and then connect again at 3 bars.
Disable AT&T Smart Wifi.
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I took the phone back to costco and got a new one. The phone rep connected the new phone to his wifi. I walked to the other side of the warehouse and never lost connection. Came home and the phone has not disconnected once. Must have been a hardware issue.
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%appdata% said:
Disable AT&T Smart Wifi.
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Click to collapse
I did have AT&T Smart Wifi disabled too.

Weak lte signal

Does anyone else notice a weak lte antenna? Been stuck on 3G where I had full 4G with the EVO LTE. Otherwise I love this phone. I can just stare at the screen, it's a thing of beauty.
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I've actually noticed this as well. Do u use a case? I'm wondering if it maybe has something to do with that. Gonna test when I get home from work.
aaron130 said:
I've actually noticed this as well. Do u use a case? I'm wondering if it maybe has something to do with that. Gonna test when I get home from work.
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Click to collapse
No case at all.
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tootseroel said:
No case at all.
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I dont know if it has anything to do with it but i shut off The Sleep Mode in settings/power and it seems like my 4G is alot better. It could be my imagination but it sure as hell seems better! Lol
I'll give it a try
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Found what I believe is a solution. When I changed my network mode from cdma/lte to automatic, my signal changed from 1x to 4g. Strange but true, makes a huge difference
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Didn't work. My phone roams more than ever
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Im really starting to notice as i drive all over Florida(im a driver) that it its not holding 4G as well as my Note II...In sensorly it gives you a good idea where LTE is available,hell i logged a bunch of what is seen in Florida and im noticing in light purple areas where I had 4G before i have to now be pretty stationary for the One to lock in to 4G..But the real kick in the sack that has been driving me crazy these passed 2 days is seeing 4G on the phone and start doing something which transmits data it drops 4G and goes back to 3G..Happened at least 7 times today
Quite honestly, I had this issue pretty much with all my Sprint LTE phones, and I had pretty much all of them. Of course some held LTE more than others, but I was still getting frequent drops. Until Sprint moves into the 800 frequency, Holding LTE is going to be a consistent problem.
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BrianBaker said:
Im really starting to notice as i drive all over Florida(im a driver) that it its not holding 4G as well as my Note II...In sensorly it gives you a good idea where LTE is available,hell i logged a bunch of what is seen in Florida and im noticing in light purple areas where I had 4G before i have to now be pretty stationary for the One to lock in to 4G..But the real kick in the sack that has been driving me crazy these passed 2 days is seeing 4G on the phone and start doing something which transmits data it drops 4G and goes back to 3G..Happened at least 7 times today
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Same here in Texas I drive also and have been testing the usual spots.
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Ryno_666 said:
Same here in Texas I drive also and have been testing the usual spots.
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At 1st I was ready to return the phone because of it but decided it's really not worth it..Central Florida is only at 28% so things should improve once LTE is a little more dense and not so much distance between each tower that has been upgraded..And if i get my panties in a twist I can always go back to the Note II untill more towers are lit up.
Sprint LTE is the Swiss Cheese of 4G...
Yea same here my signal doesn't stay connected switches frequently as compared to my S3 which held 4g constantly Im in Lawrence KS we got good lte signal here
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Same here in Charlotte, NC.. Only complaint I have..
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Data problem need advice!

I'm 100% stock with the latest update! My One will get stuck with the 3g arrow up like it's uploading something...While this is happening I have no data connection. The only way to fix it is toggle airplane mode on/off and this only happens when my phone is on 3g.
Can this be a defective unit, App or maybe because sprint is working on NV all around me? I started receiving lte 2 weeks ago.
Btw this occurrs once every few days give or take
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gutrrob said:
I'm 100% stock with the latest update! My One will get stuck with the 3g arrow up like it's uploading something...While this is happening I have no data connection. The only way to fix it is toggle airplane mode on/off and this only happens when my phone is on 3g.
Can this be a defective unit, App or maybe because sprint is working on NV all around me? I started receiving lte 2 weeks ago.
Btw this occurrs once every few days give or take
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Ur not alone.......I've experienced this on several phones, including Samsung. Don't know what causes it, but the data toggle trick that you mentioned always works for me.
I haven't experienced this with any other phone except this 1 I will keep a close eye on it.
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I've noticed it happens when there is work being done on your tower.
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4g issues on Optus network

This is an ongoing gripe of mine. I'm wondering if it's just me or if other people have this problem. When I'm on 4g it intermittently turns off data for a few seconds. The 4g icon goes away and comes back a few seconds later interrupting my connection. Only happens on 4g. If I set the mobile network to just 2g or 3g I don't have this problem. I've tried lots of different modems. So I'm wondering if it's an Optus thing or an issue with my phone? ?
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nateboi81 said:
This is an ongoing gripe of mine. I'm wondering if it's just me or if other people have this problem. When I'm on 4g it intermittently turns off data for a few seconds. The 4g icon goes away and comes back a few seconds later interrupting my connection. Only happens on 4g. If I set the mobile network to just 2g or 3g I don't have this problem. I've tried lots of different modems. So I'm wondering if it's an Optus thing or an issue with my phone? ?
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probably poor coverage of 4G network
Why 4G when 3G is enough for watching video etc etc?
And it drain more battery also
hello5629 said:
probably poor coverage of 4G network
Why 4G when 3G is enough for watching video etc etc?
And it drain more battery also
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I'm literally right next to a big city. Its not a coverage thing. If I have a 4g phone why not use it. I get about 24 hours of battery life from it so that's not an issue
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Radio not as stable on 1.31 update...

I've noticed that yes the one switches between wifi/3g/4g much more smoothly, but also noticing it dropping those signals much more frequently too and struggling to reconnect if it drops it. As in, I can have a data connection, then none at all out of nowhere without moving, and a couple of minutes later it reconnects.
I was even just sitting here at home where I have full signal on wifi and saw it drop wifi too. This never happened on the previous base... Sigh... Nothing is ever perfect...
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gk1984 said:
I've noticed that yes the one switches between wifi/3g/4g much more smoothly, but also noticing it dropping those signals much more frequently too and struggling to reconnect if it drops it. As in, I can have a data connection, then none at all out of nowhere without moving, and a couple of minutes later it reconnects.
I was even just sitting here at home where I have full signal on wifi and saw it drop wifi too. This never happened on the previous base... Sigh... Nothing is ever perfect...
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mine is not doing that at all but i installed a new rom with the new base formware, there is a different kernel in it, i also did a profile update and it mever drops wifi and 4g used to drop to 3g now it stays on 4g until i drive out of the area
Alright, I'll see if I can troubleshoot this some...
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gk1984 said:
Alright, I'll see if I can troubleshoot this some...
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Sprint is doing Network Vision.
In your house...
Aldo101t said:
mine is not doing that at all but i installed a new rom with the new base formware, there is a different kernel in it, i also did a profile update and it mever drops wifi and 4g used to drop to 3g now it stays on 4g until i drive out of the area
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Haha he said mever
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tsdeaton said:
Haha he said mever
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Oops
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gk1984 said:
I've noticed that yes the one switches between wifi/3g/4g much more smoothly, but also noticing it dropping those signals much more frequently too and struggling to reconnect if it drops it. As in, I can have a data connection, then none at all out of nowhere without moving, and a couple of minutes later it reconnects.
I was even just sitting here at home where I have full signal on wifi and saw it drop wifi too. This never happened on the previous base... Sigh... Nothing is ever perfect...
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I've noticed that my phone is holding onto lte better inside today since the update. It was usually dropping to 3g once I started doing anything.
but it's ok to eat fish cause they don't have feelings.....
I'm dropping calls like crazy lately, but it really started before the update, so I can't say it's because of that.... Sprint really sucks lately, dropping calls left and right, signal dropping out all the time, and slower than slow 3g
53fireman said:
I'm dropping calls like crazy lately, but it really started before the update, so I can't say it's because of that.... Sprint really sucks lately, dropping calls left and right, signal dropping out all the time, and slower than slow 3g
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Probably Network Vision upgrades.
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Mine got better with the update. I can hold a call for over an hour in my house with 1 bar just like my old phone. before the update it would drop after 5-15 min. Also I am running into far less places where I simply can't use data despite having signal. I think there is still room for improvement.
When I first flashed the update everything seemed to working smoother and seemed to hold a better 4G signal. By the second day my WiFi would drop in and out, my 4G won't hold when I know have full 4G coverage. Sometimes I don't have a signal at all. Like that is my only pet peeve about this phone. What's the use of having the best phone if one of its primary functions doesn't work properly? I'm definitely looking to get something new at this point.
Where can I find the radios/firmware update? I've looked through all the threads and they are no where
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teamrealtree said:
Where can I find the radios/firmware update? I've looked through all the threads and they are no where
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Here you go.
http://forum.xda-developers.com/showthread.php?t=2368907
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I'm having the same issues, and I'm pretty done with it. Ordered a GSM One from Google Play and am on my way to TMobile. After 14 years I can't take the whole "unlimited data 1 bit at a time" anymore.
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bpschoon said:
I'm having the same issues, and I'm pretty done with it. Ordered a GSM One from Google Play and am on my way to TMobile. After 14 years I can't take the whole "unlimited data 1 bit at a time" anymore.
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right behind you.....next year
I was having similar issues, I think it had to do with the fact that it was an in-place upgrade. I did a factory wipe, and the One is behaving much better.
Jahspree said:
When I first flashed the update everything seemed to working smoother and seemed to hold a better 4G signal. By the second day my WiFi would drop in and out, my 4G won't hold when I know have full 4G coverage. Sometimes I don't have a signal at all. Like that is my only pet peeve about this phone. What's the use of having the best phone if one of its primary functions doesn't work properly? I'm definitely looking to get something new at this point.
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I'm with you. Such a brilliant device aside from this issue. My question is can this be labeled as a defective device because one of its main functions doesn't work properly
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