Contacts app crash - Xperia Z Q&A, Help & Troubleshooting

Hello,
Have a french unbranded Z since 4 days, and have a major issue.
When I try to show some contact profiles the app directly crash.
FOr some of them I can see the top infos, but if I try to scroll down it crash.
Is there a problem with some characters, formating or something else ?

ninjy said:
Hello,
Have a french unbranded Z since 4 days, and have a major issue.
When I try to show some contact profiles the app directly crash.
FOr some of them I can see the top infos, but if I try to scroll down it crash.
Is there a problem with some characters, formating or something else ?
Click to expand...
Click to collapse
Backup the application with Titanium backup (so the data is backed up) then clear it's data, and resync your contacts. If that does not fix the issue, screenshot the crash popup (if any) and post it.

My phone is not rooted. I can't use Titanium. :/
And I have the 253 update.
I have synched my contacts from Google, Hotmail, etc... Same as on my "old" SG Note 2 but it had not this problem.
The only difference are the links with "Xperia Facebook" and other Xperia service like this.

I've just had a similar issue and pinpointed it to displaying Ubersync contacts in contacts settings, "filter", so I backed up my contacts in Gmail then wiped them from my Phone, uninstalled Uber, restored my contacts by importing the backup file made with Gmail, installed Sync.Me and everything works perfect with full res images.

ninjy said:
Hello,
Have a french unbranded Z since 4 days, and have a major issue.
When I try to show some contact profiles the app directly crash.
FOr some of them I can see the top infos, but if I try to scroll down it crash.
Is there a problem with some characters, formating or something else ?
Click to expand...
Click to collapse
Do u use any Facebook sync app like ubersync Facebook? It is known to have issue with the xperia z and the contact app. So uninstall it and just sync it with the normal Facebook app.
Sent from my C6603 using xda app-developers app

I use Ubersync too.
After searching with the contact editing, it seems to be the birthday date who cause problem..
Maybe related to the formating used by Ubersync?
I gonna try your solution, thanks.

ninjy said:
Maybe related to the formating used by Ubersync?
I gonna try your solution, thanks.
Click to expand...
Click to collapse
It's definitely the app that's at fault but couldn't say what exactly is causing the issue. I exported to all three formats and put them on the SD, then when you run the restore option in Phone settings it will pick up the right file, and Sync.ME like I say is perfect.

I had similar issue with ubersync too.
Didn't need to backup/restore contacts, simply just uninstalled the app and all worked fine after that.

Related

Contacts dissaper in "PEOPLE" app

I have this problem on ICS...it's not rom related...cause i had it on Blue Lightning 1.1.0 and also on SLim ICS 3.1...the problem is that after some time (also after reboot) my contacts in people apps dissapear...it shows no contact...but when i open phone app contacts are dispayed there...i thought taht problem was because i had inverted contacts app...but now i have normal and again :/
Can anyone help me with this problem?
Have you cleared data from people app and contacts and everything contact related? Also download TB and do it from there. I had problems with my keyboard and somehow deleting from manage apps didn't work but deleting from TB solved it. Somehow its more through.
Have you factory reset from recovery and wiped cache, dalvik, system, etc..
Then flashed a rom fresh?
Of course i've done full wipe...and i tried clearing data of contacts but i don't try it through TB...i'll try and it now thanks but it was on two roms...my friend also have this problem now... :/ we don't know why...
after 2 reboots same again...no contact in people app...but through phone they are there... :/
I am in serious trouble w/ contact app too.
I am in ICS 4.0.4 Custom Rom(s). My Sync is always OFF..
Inverted or normal one make my contact members repeat to many times even 10 x the same member..
I am Cleaning data and reimporting them from Card but it has been doing the same behavior.
Upon a suggestion, I installed GoContacts EX and used its "merge" option but I observed this app erases fully the contact members itself. This apps also needs reimporting continuously.
I am sick and tired of this trouble..
Someone says SWYPE causes this problem, but I selected AndroidKeybord, still the same problem..
ANY SOLUTION ??
Fr4nkie77 said:
Of course i've done full wipe...and i tried clearing data of contacts but i don't try it through TB...i'll try and it now thanks but it was on two roms...my friend also have this problem now... :/ we don't know why...
after 2 reboots same again...no contact in people app...but through phone they are there... :/
Click to expand...
Click to collapse
I can only think of two more things...
1. If both of you have it, it must be an app or something both of you are doing..
2. Another stupid thing that is probably tried... Go to the people app press menu, and look at contact to display..
sas_sas said:
I am in serious trouble w/ contact app too.
I am in ICS 4.0.4 Custom Rom(s). My Sync is always OFF..
Inverted or normal one make my contact members repeat to many times even 10 x the same member..
I am Cleaning data and reimporting them from Card but it has been doing the same behavior.
Upon a suggestion, I installed GoContacts EX and used its "merge" option but I observed this app erases fully the contact members itself. This apps also needs reimporting continuously.
I am sick and tired of this trouble..
Someone says SWYPE causes this problem, but I selected AndroidKeybord, still the same problem..
ANY SOLUTION ??
Click to expand...
Click to collapse
I doubt swype is the problem i have used it before and nothing like this has happened. If it could be the problem you will probably have to disable the app from manage apps or un-install it for it to solve the problem
Where are all of you getting your contacts from, have you not stored it on google and then synced them. Or are they multiple sources?
Look at the pictures bellow...you can see that in people app there are no contacts but in phone app they are there! i tried to display all contacts and so on but no luck...
1. What happens when you click on "set up my profile"
2. Also when you go to "contacts to display" does the account you want show up?
3. Where are your contacts stored?? Google? Email? Sim card? sd card? Where?
4. When you try import it appears and then disappears later on....correct?
5. Have you tried wiping from Titanium backup?
Please answer all Q's
1. i can create my profile with my name i think...or what it is
2. yes they are both my gmail accounts
3. now on sd card...i tried it also with gmail and my friend who has this issue from sim...same problem
4. when i import them they are shown, but after some time they are not there, also after reboot they just dissapear
5. yes i tried it...didn't help
Full wipe again, fix permissions from recovery after setting up accounts manually (your not using back ups are you? If you are don't). Do this before setting up apps (let google download it automatically and finish, along with your contacts)
Upon reboot if the contacts aren't there again, delete one account and set-up again immediately. Let all contacts download turn off sync, go to recovery fix permissions, delete cache, and dalvik, reboot. Hopefully they should be there
If not then i think im out of ideas... Unless you want to see what happens when you go back to stock.... Its worth a try if its that annoying (I don't use the people app, only the phone app )
Very Good luck to you!!
My only Choice
As the most of ICS 4.0.4 custom Roms are connecting itself Wi-fi or Data and consequently as soon as connected it is syncing w/ google contacts even if it is set as 'sync off'.
Finally I could not find any other way but I rearranged my Google/ Gmail Contacts as the way I want in my phone thru the laptop.
It syncs but no more repetitions and erase.

[Q] Sync problems Facebook & HTC One

Since day one I am not able to open my Friends-list in Facebook on my HTC One phone. When clicking on Friends I will get this message: Cannot retrieve friends list. Please try again later. [1/An unknown error occurred]
When checking Settings/Accounts & Sync in Android I will find an red refresh symbol of Facebook and this message: Sync is currently experiencing problems. It will be back shortly.
I did completely remove Facebook, People and Contacts on my tablet, phone and PC. But after re-installing everything, the problem remains.
I am not able to see my friends list and can not tag friends in a post. Also my contacts pictures in Android are not synced with the Facebook profile pictures.
What can I do to solve this annoying problem?
460 views and 0 replies, damn. Nobody got a clue? I tried to contact Facebook as well, but no help from them either.
PGLion said:
460 views and 0 replies, damn. Nobody got a clue? I tried to contact Facebook as well, but no help from them either.
Click to expand...
Click to collapse
Well, I'm not sure if it is related, but I guess you should give it a try:
http://forum.xda-developers.com/showthread.php?t=2218545
Hope this helps!
xineis said:
Well, I'm not sure if it is related, but I guess you should give it a try:
http://forum.xda-developers.com/showthread.php?t=2218545
Hope this helps!
Click to expand...
Click to collapse
Thanks for helping xineis!
I tried those steps but that didn't help either.
I removed and/or cleared:
PC>Facebook>Account Settings>Apps>every single app
Phone>Accounts & Sync>Facebook
Phone>Accounts & Sync>Google
Phone>Apps>All>Contacts Storage
Phone>Apps>All>Facebook (also uninstalled updates)
Phone>Apps>All>Facebook for HTC Sense
Phone>Apps>All>Google Contacts Sync
Phone>Apps>All>HTC Sync
Phone>Apps>All>People
I also removed all contacts from Google contacts on my PC.
After these steps I open Facebook, and after filling in my credentials I choose Sync all. After a few minutes, when I check the Phone>Accounts & Sync>Facebook option I will find an exclamation mark right next to the refresh symbol within Facebook Contacts.
I tried all kinds of configuration but never have been able to solve this issue. Facebook will simply not sync the contacts.
More suggestions please!
Just tried a full wipe but that also does not change anything. Than I tried another Facebook account and that worked just fine. But when I tried mine, same problem remains. Must be an error on Facebook server.
How can I contact Facebook directly? The help function sucks and it seems they just ignore my messages
PGLion said:
Just tried a full wipe but that also does not change anything. Than I tried another Facebook account and that worked just fine. But when I tried mine, same problem remains. Must be an error on Facebook server.
How can I contact Facebook directly? The help function sucks and it seems they just ignore my messages
Click to expand...
Click to collapse
You even tried the "change password" step?
humm, I don't have the One (yet), but as any Android device it probably has that reset button (is that the "factory reset"?). I know it's a little harsh but it could (maybe) solve your problem...
Have you tried alternative facebook apps like Fast for Facebook and Haxsync? See if they have are having sync issues as well. Also, is your phone 'authorised' by Facebook? Long shot but worth trying
Sent from my M7 using xda premium
Dont mean to sound simple but...
PGLion said:
Just tried a full wipe but that also does not change anything. Than I tried another Facebook account and that worked just fine. But when I tried mine, same problem remains. Must be an error on Facebook server.
How can I contact Facebook directly? The help function sucks and it seems they just ignore my messages
Click to expand...
Click to collapse
PGLion said:
Just tried a full wipe but that also does not change anything. Than I tried another Facebook account and that worked just fine. But when I tried mine, same problem remains. Must be an error on Facebook server.
How can I contact Facebook directly? The help function sucks and it seems they just ignore my messages
Click to expand...
Click to collapse
Ok I had the same problem for ages and one day realised that not all syncs were on - under phone settings yes but apps have individual settings that cannot be overridden by your phone... I'm sure you wouldve tried something so simple but just in case - go into your Facebook app on your phone, under the menu tab select 'app settings' and at the very very bottom of the list there is an option for how to sync contacts i.e. none, all or existing only ...
This is probably something that you've already tried but hey, I was silly enough to not realise!!
I'm sorry if this was not much help, aside from blissful simplicity I am unable to assist.
very useful info
Thanks so much for the useful info ^^^....had this same problem and thought it was the recent kitkat 4.4.2 update. Thanks...am sorted

[Help] Memory Full when try Import Contacts!

Hey Guys,
probably is something stupid but I really don't know where looking for and how fix it.
I have my vCard file from HTC HD2 with Android 4.0.4 and I want to import the contacts to my Xperia Z1 and when I click the button Import I got the message: Memory Full. Could not import contacts!
I got more than 1gb free on my phone.
Someone can explain what happening?
Nobody have this problem? WTF? How I do now?
eclyptos said:
Nobody have this problem? WTF? How I do now?
Click to expand...
Click to collapse
Not sure why you are doing this, why don't you sync you contacts from the HTC to your google account, then they will automatically sync to your Sony phone if you are using the same google account
danw_oz said:
Not sure why you are doing this, why don't you sync you contacts from the HTC to your google account, then they will automatically sync to your Sony phone if you are using the same google account
Click to expand...
Click to collapse
I never did that and now I can't because my HTC is broken, but I did a backup of my contacts so I don't understand why I can't backup the contacts to my Z1. This is a problem on my phone anyway, why?
eclyptos said:
I never did that and now I can't because my HTC is broken, but I did a backup of my contacts so I don't understand why I can't backup the contacts to my Z1. This is a problem on my phone anyway, why?
Click to expand...
Click to collapse
I have never been able to import a vcard sucessfully, have you tried searching the net, there are some youtube vids and some discussions on xda?
The easiest way is probably going to be to import the contacts to your computer, then use PC companion to sync them to the phone. Can I suggest in future that you store the contacts in the google account for your phone, that way whatever android phone you get in the future the contacts will be synced automatically after you attach the account.
danw_oz said:
I have never been able to import a vcard sucessfully, have you tried searching the net, there are some youtube vids and some discussions on xda?
Click to expand...
Click to collapse
Of course, one of them is this one: http://www.sonymobile.com/us/suppor...ntacts/backup-import-and-send-contacts-ps101/
Very easy, I click on Phone, Contacts, Menu at the right bottom, I click on Import Contact, I got: Memory Full.
On Sony Web site they saying to select Back up Contacts from vCard, where it is on Z1?
danw_oz said:
The easiest way is probably going to be to import the contacts to your computer, then use PC companion to sync them to the phone. Can I suggest in future that you store the contacts in the google account for your phone, that way whatever android phone you get in the future the contacts will be synced automatically after you attach the account.
Click to expand...
Click to collapse
I can't to my computer because my HTC don't working. Also I was never worry to store my contacts in google account because we have the option to backup contacts in Android, the problem is that option is not working, why?
Now I am forced to store the contacts in other ways but how I will back up more than 200 numbers from my vCard Today?
Someone know how extract the contacts from vCard? That will be enough.
I really don't know why we are discussin this, surely you all back your contacts up to your gmail account....
gregbradley said:
I really don't know why we are discussin this, surely you all back your contacts up to your gmail account....
Click to expand...
Click to collapse
You right, I don't know how but I was just trying to synchronize my gmail account right now and all the contacts appear on my phone. :victory:
I was 100% sure I never did that with my HTC and I remember when I back up to vCard.
Also I logged into my gmail account month ago and nothing happened so I was completely convinced.
Btw, Import Contact don't working but problem solved.
Thread Closed.
Thanks Guys.
gregbradley said:
I really don't know why we are discussin this, surely you all back your contacts up to your gmail account....
Click to expand...
Click to collapse
Yep, you and me both, was my first comment. But since it seemed that the contacts were not attached to the google account offered other options
danw_oz said:
Yep, you and me both, was my first comment.
Click to expand...
Click to collapse
Yhea, me too, why this people open always a thread for nothing.
eclyptos said:
Hey Guys,
probably is something stupid but I really don't know where looking for and how fix it.
I have my vCard file from HTC HD2 with Android 4.0.4 and I want to import the contacts to my Xperia Z1 and when I click the button Import I got the message: Memory Full. Could not import contacts!
I got more than 1gb free on my phone.
Someone can explain what happening?
Click to expand...
Click to collapse
hey i too got the same problem when i tried to import contacts the error pops up that "Memory Full. Could not import contacts" how did u solved that problem??any idea???
niraj5.chaudhari said:
hey i too got the same problem when i tried to import contacts the error pops up that "Memory Full. Could not import contacts" how did u solved that problem??any idea???
Click to expand...
Click to collapse
Never solved the problem. Like never solved the problem installing (massage:no sufficient memory on phone) updates even if I have space on my internal memory.
I always used vCard because I never liked to store my contacts on a server, kind of paranoia privacy!
..but I give up so now I do not do anything than just log into my google account (play store) and they show up.
I think you have to do the same, log into your account and import contacts.
eclyptos said:
Never solved the problem. Like never solved the problem installing (massage:no sufficient memory on phone) updates even if I have space on my internal memory.
I always used vCard because I never liked to store my contacts on a server, kind of paranoia privacy!
..but I give up so now I do not do anything than just log into my google account (play store) and they show up.
I think you have to do the same, log into your account and import contacts.
Click to expand...
Click to collapse
same here (paranoia privacy) that's why i always use to backup my contacts as vcardfile ....
i also didn't got any solution for it so i directly flashed my phone by flashtool and now i didn't get this problem while syncing contacts from vcfile.
hope i'll not get this problem in future.
niraj5.chaudhari said:
same here (paranoia privacy) that's why i always use to backup my contacts as vcardfile ....
Click to expand...
Click to collapse
yup, lately NSA don't know what to do than look into your stuff..
niraj5.chaudhari said:
i also didn't got any solution for it so i directly flashed my phone by flashtool and now i didn't get this problem while syncing contacts from vcfile.
hope i'll not get this problem in future.
Click to expand...
Click to collapse
hmm...better than nothing...some conflicts solved doing so..good..:good:
I'm sorry for digging out so old thread, but I have the same problem on my good, old Xperia Z. I have free space on internal memory, I recieved the e-mail with some vCard attached and I can save or even open it. All I get is this message "memory full could not import contacts".
Do anybody knows how to solve this problem?
Thank you.

[Q] [HELP]Replace contacts manager/ Contacts app

Hi guys! yesterday I installed Cyanogenmod 11 4.4.4Kitkat (2014729) in my GT-I8190 and it works perfectly but i have one problem..
first at all, I'm from Argentina, sorry for my [email protected]#t english
Well, i have a problem whit my contacts provider, contacts manager, contacts app or whatever u call it. The story begins when I did the backup of my contacts, config, networks and messages whit Kies(yup, my bad [NOOB]), once installed CM, kies didnt read my phone(searching in forums I found out that Kies only read phones whit official roms ). Well, I only cares about contacts for now, so looking back to search in forums I could convert my .spb backup archive to a .vcf archive(one for each of my contacts), then I imported them to my phone from the contacts manager(the default in CM) and everything seemed to be fine, but wen I restart my phone and go to the contacts, I dont find them!! There are no any saved contact!!(WTF).
So, here is my solution: replace the default contacts app. I dont want to download other contacts app from the play store and also have the default one. I WANT TO UNINSTALL THE DEFAULT CONTACTS APP AND REPLACE IT WHIT ANOTHER APP DOWNLOADED FROM PLAY STORE OR ANY OTHER SITE. If for do this i need to replace the dialer app to, I dont care.
Can someone help me whit this? Thanks to all
Save your contacts on your Google account!
tobi-19777 said:
Save your contacts on your Google account!
Click to expand...
Click to collapse
yes but i want to replace the app, besides to the problem mentioned, i dont like it, and the option "show contacts whit numbers only" is missing..
Previously I installed a modificated version of the contacts app that I found in another XDA forum to sync the facebook contacts because that cant been done before. This have something to do with the problem?
somebody can help me in this????
same problem
M1leX said:
Hi guys! yesterday I installed Cyanogenmod 11 4.4.4Kitkat (2014729) in my GT-I8190 and it works perfectly but i have one problem..
first at all, I'm from Argentina, sorry for my [email protected]#t english
Well, i have a problem whit my contacts provider, contacts manager, contacts app or whatever u call it. The story begins when I did the backup of my contacts, config, networks and messages whit Kies(yup, my bad [NOOB]), once installed CM, kies didnt read my phone(searching in forums I found out that Kies only read phones whit official roms ). Well, I only cares about contacts for now, so looking back to search in forums I could convert my .spb backup archive to a .vcf archive(one for each of my contacts), then I imported them to my phone from the contacts manager(the default in CM) and everything seemed to be fine, but wen I restart my phone and go to the contacts, I dont find them!! There are no any saved contact!!(WTF).
So, here is my solution: replace the default contacts app. I dont want to download other contacts app from the play store and also have the default one. I WANT TO UNINSTALL THE DEFAULT CONTACTS APP AND REPLACE IT WHIT ANOTHER APP DOWNLOADED FROM PLAY STORE OR ANY OTHER SITE. If for do this i need to replace the dialer app to, I dont care.
Can someone help me whit this? Thanks to all
Click to expand...
Click to collapse
i dont think its possible as all other contacts app such as contact+ and go contacts use the people app for the contact database...why don't you run them side by side..and use only the alternative app as default..i hear contacts+ is a really good option..also supports facebook and google+ sync and best of all its free
https://play.google.com/store/apps/details?id=com.contapps.android&hl=en
M1leX said:
I imported them to my phone from the contacts manager(the default in CM) and everything seemed to be fine, but wen I restart my phone and go to the contacts, I dont find them!! There are no any saved contact!!(WTF).
Click to expand...
Click to collapse
Have you checked if show contacts "all contacts" is selected in the options section of your contacts manager?

Duplicated contact

I've noticed strange issue with contacts.
All of them are duplicated if I'll access them from "Phone" app.
What's strange, is while accessing them from "Contacts" app all looks good.
Also contacts on Gmail account are fine.
Can anyone check this please?
TeddyBeers said:
I've noticed strange issue with contacts.
All of them are duplicated if I'll access them from "Phone" app.
What's strange, is while accessing them from "Contacts" app all looks good.
Also contacts on Gmail account are fine.
Can anyone check this please?
Click to expand...
Click to collapse
I was facing same problem but after updating phone app problem gone and my auto sync is off also
Same problem here, both with Android 8 and 8.1, until the last version of the Phone app. All the contacts with WhatsApp, Telegram, etc information are duplicated. I don't know if it's a problem of the app and so the resolution must be from Google or of Android.
I think it's a Google problem, because in Google Messages and Google Contacts and in other apps that access contacts all is fine.
I think the problem is with the stock Android
It's a bug in the Nokia dialer. Google contacts app is fine.
aapje1299 said:
It's a bug in the Nokia dialer. Google contacts app is fine.
Click to expand...
Click to collapse
The dialer is from Google We have the Google Phone app, like Nexus and Pixel. Just to specify.
However, I also believe that the problem is with the dialer.
My dialer updated a couple of weeks ago and the issue was resolved.
I have up to date dialer and contact app but problem still exists.
cri347 said:
The dialer is from Google We have the Google Phone app, like Nexus and Pixel. Just to specify.
However, I also believe that the problem is with the dialer.
Click to expand...
Click to collapse
You are right, it's the official Google dialer. Oneplus had the same issues, so did the essential phone and the Mi A1. For as far as I can see they fixed it with a software update.
Hi people, i still have this issue unfortunately, duplicated contact... I have now the last update, i did the reset phone twice, but still the same issue... Anyone can help ?

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