Phone wont power off? - One (M7) Q&A, Help & Troubleshooting

Hello everyone. Im having this really odd issue where the phone wont power off. I press and hold the power button down, and choose "POWER OFF" and it does the animation of powering off, then it goes dark....then in about 2-3 seconds it powers back on. Now i do have Fast Boot unchecked. Im also rooted and running the Dev edition of the HTC One. If i boot into recovery and choose the option to shutdown, it still reboots on its own. Very odd. Anyone care to help me out? Thanks

seems like cache error. try to clear cache in recovery.. if nothing happens .. clear data .. . yup then you will lose all data. but u will get into system atleast

jags_the1 said:
seems like cache error. try to clear cache in recovery.. if nothing happens .. clear data .. . yup then you will lose all data. but u will get into system atleast
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I did all that as well. Same thing. I even wiped the phone and am now reverting back to stock to see if i can get it to power off correctly.

serialtoon said:
I did all that as well. Same thing. I even wiped the phone and am now reverting back to stock to see if i can get it to power off correctly.
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Strange. Good luck. Does reverting back to stock mean you are running the RUU?

nugzo said:
Strange. Good luck. Does reverting back to stock mean you are running the RUU?
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Yea. But im having a bit of an issue even with that. I consider myself a seasoned vet at this kind of stuff, but seem to be having a hard time with it. I tried to flash the RUU and it failed about 25% thru it, and now im at an HTC logo with exclamation signs on each corner. Kind of at a loss...but ill keep in screwing with it.

ok, so i reverted back to stock using the RUU and it STILL DOESNT TURN OFF!! I dont know what to do anymore. Faulty hardware? Kind of weird when everything else works fine.

serialtoon said:
ok, so i reverted back to stock using the RUU and it STILL DOESNT TURN OFF!! I dont know what to do anymore. Faulty hardware? Kind of weird when everything else works fine.
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Nothng else you can do on your end. You've done it all. Tell them you installed the ruu and that didnt work. If its from a carrier, ATT, t-mobile.. Just take it to a corporate store, they should replace it. If its a Dev edition, gotta send it in. For me it wouldnt be much of an issue because i never turn my phones off.. But if you do turn them off, this is a major issue lol. They should replace it no problem.

nugzo said:
Nothng else you can do on your end. You've done it all. Tell them you installed the ruu and that didnt work. If its from a carrier, ATT, t-mobile.. Just take it to a corporate store, they should replace it. If its a Dev edition, gotta send it in. For me it wouldnt be much of an issue because i never turn my phones off.. But if you do turn them off, this is a major issue lol. They should replace it no problem.
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Yea it is a developer edition phone. Ive done evrerything i can think of and i think i may need to send it in. What sucks is that i have already added my zagg on the back and added an SGP screen protector and i would hate to waste them. I also normally dont turn my phone off (if ever) but i dont want to end up with more hardware issues down the line. Im contemplating sending it back to HTC and ordering the Google edition when that is available..but im kind of happy with it as is. I have HTC on the phone now...lets see what they say. At this point im kind of curious as to why its doing this.

Related

Slowly dying diamond. Help.

Hi. Ok, first of all I have done some research on the forum, but I haven't really found any answer for my problem.
I have a Htc touch diamond. And I installed a rom from the forum, i beleive it was the "shine"-rom. However now i gets weird....
The day after, everything was normal, and then all of a sudden my backlight gets really dim. Ok, could be a small bug i thought.
A few hours later it got darker and it was hard to see what was on the display.
And later on the evening it got almost all black. I couldn't quite tell what was what on the display.
The next day, and still, its totally dead. There is no light in the "ring" when i plug in the charger, and i cant get it to show any life.
I have tried everything, left it in the charger for a whole day, swapped battery, reset, hard reset, super hard reset. left it without battery for a day. Nothing.
Help me out. Any ideas?
Ps. There is no warranty on the phone.
Thanks!!
Wow... have not seen this before...
Even now, are you unable to even switch on your diamond? If you can't, don't see any way to revive it. If you can, try to flash another ROM and see if it improves...
How?
How can I flash it again, if I cant even turn it on? hmmm....
Help
Nothing? No idea?
I opened it up, but that didn't shed any major light on the situation....
//
Skeptisk said:
How can I flash it again, if I cant even turn it on? hmmm....
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Can you get it into bootloader? {Hold Vol. down button while pressing power}
If it will go into bootloader, you can flash from there
Humblehippie said:
Can you get it into bootloader? {Hold Vol. down button while pressing power}
If it will go into bootloader, you can flash from there
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Click to collapse
Nope. He can't even get it to turn on. Don't think it'll be able to boot into bootloader...
otacon said:
Nope. He can't even get it to turn on. Don't think it'll be able to boot into bootloader...
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It just seems odd that bootloader won't even load. If it was something that damaged the OS then the BL should at least fire up. But, I just re-read everything again & see that there is no mention of Hard-SPL, so maybe it damaged the Boot sector as well.
If he didn't Hard_SPL then: This is a great example as to why you should always Hard-SPL before flashing anything.
If he did Hard_SPL: Then this is one for the medical journals {a disease that no-one's heard of & it's a killer}
Strange
Hi again.
I did actually Hard-Spl. And i have tried different ROM's earlier and I never had any problems.
I dont have a clue what to do, and without any warranty im basicly screwed.
I was thinkin, maybe I could get som spare part? Seeing how the "ring" doesn't even light up when I plug in the charger??
//
When my "ring" didn't light up I had to send the phone back to HTC and they changed the motherboard. Phone wasn't charging or turning on at all.

my phone went fubar,but not bricked after flashing cyanogen 6.0..help!

Well heres the story. I flashed cyanogen 6.0 and all was great,fast,smooth,perfect... Then it all went downhill. The backlight cut out. After wiping,reflashing,doing everything possible as far as that it was still the same.
I soon figured out that if i lock my phone while it was closed, then slid it open and hit menu the backlight would turn on, but it will not work when its not slid open at all.
Problem #2
As i have been dealing with the first problem and i dont have alot of time to fix it because of work and all, it grew even worse. Now when i do what i was doing to get the backlight to come on, The phone will randomly freeze/backlight wont come on at all/ Screen wont even come on.
When i turn on the phone sometimes the screen wont even come on but the backlight will and it wont get anywhere."blank lit black screen no tmobile g1 logo"
This also happens when i go to recovery using home+power. I remedy that by taking out the battery and starting the phone till it works.
Could someone please help me out here i dont really have to much to spend on a new phone and it would be great if i can get this one going like it should again.
you need to wipe before reinstall
if you have armonR, you wipe everything the wipe menu and flash the rom and the flash gapp-3
ive done that many times, hasnt solved anything. i dont know whats going on..getting to the point where i might just break down and get a htc hd2 and put android on it
Try flashing the Defanged Base (which you can find on the cyanogen wiki) then flash the Rom again.
to be honest it was time for an upgrade anyways, now i have the samsung vibrant. Its awesome. Thank you for the help anyways though.
tank65 said:
to be honest it was time for an upgrade anyways, now i have the samsung vibrant. Its awesome. Thank you for the help anyways though.
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You lucky f***! How are you liking it? I was thinking about getting one soon but i havent talked to anyone with one. Is there anything you dont like about it?

[Q] how to keep apps from getting erased

hey so i have a Samsung captivate and i just installed continuum v5.5 but every time to turn off my phone all my apps get erased. what can i do about that?
You flash the rom from cwm 2.5? That's my guess...
Try reflashing from where there. With talon kernel that has cwm 3.
studacris said:
You flash the rom from cwm 2.5? That's my guess...
Try reflashing from where there. With talon kernel that has cwm 3.
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im sorry but im really new to this and i have no idea what that means. All i have one is install the new package and now when i turn off my phone all my apps that i downloaded from the market get erased.
What you were on before you flashed that?
Anyway...from where you are now just boot into recovery
Wipe data/factory reset
Wipe cache
Go into advanced and wipe dalvik cache
Then reflash the rom.
umm for some reason i cant get into recovery mode.........haha any tips on that first
Turn off the phone. Hold volume up and power...that should do it
The extended power menu while it's on...
Or adb...
I have been trying those. none work, all that show up is a white screen that have AT&t and that says world phone. what should i do?
wait up!! AT&T screen?? FOUND THE PROBLEM!!!!!! although i have no idea how you have been able to boot at all... you still have stock eclair/froyo bootloaders. thats a gingerbread rom requiring updated bootloaders..so how it even got into the os is confusing me?
use this:http://forum.xda-developers.com/showthread.php?t=995143
then take a few days and READ!!! you skipped a HUGE step.
Im so confused now. it just stopped working? when i turn on my phone all that shows up is the AT&T world globe thingy and i cant get farther then that. I tired clicking the power and volume buttons but im just stick on the globe thing. is my phone like broken now??
connerpeters said:
Im so confused now. it just stopped working? when i turn on my phone all that shows up is the AT&T world globe thingy and i cant get farther then that. I tired clicking the power and volume buttons but im just stick on the globe thing. is my phone like broken now??
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Click to collapse
no. if it comes on its not broken.
what you need to do is pull the battery...and leave it off. come back to the forums and after you have spent several hours READING up on what exactly you are doing to your phone THEN you will have the knowledge to fix your phone.
this **** shouldnt be taken so lightly if you have literally no idea what you are doing.
yaaaaa i think im going to be done with all the rooting thing in till ive learned more about it. But is their a way to get it back to the way that i bought it.?
Yeah you just put it into download mode and use odin one click
Sent from my SAMSUNG-SGH-I897 using XDA App
This is a perfect example of why I ask that everyone to spend at least a day learning about what they are doing before doing it. Flashing a Rom to your device has some very major side effects if even one step is done wrong.
I tried to put it in download mode. it doesn't work, my phone will turn on and off but will just sit in the start up screen but thats all that it will do?
You will need a jig to force download mode.
Go to mobiletechvideos.com he has a video on how to make one actually heres the link to that video:http://www.youtube.com/watch?v=Rdn5GoRjhn0... if you can't get yours to work or think it might be to difficult after watching the video he also sells them pre made for under 10 us dollars.
There are also quite a lot of useful videos for beginners to watch and learn about what you're doing.http://mobiletechvideos.com/blog/?page_id=31 that whole page is worth a look...
so theirs no other way to get the phone back to normal? If their isn't anther way to get it back to normal then can i just call AT&T to send me anther phone because this phone is only 3 days old??
thats what all of my posts have been trying to do. get you to normal.
especially the ones WITH LINKS!!
yaa ik, sorry what i was trying to say was that is their any other ways to get the phone into download mode that doesn't take making that JIG?
with phone off try holding both volumes and inserting the usb cable thats connected to your pc.
or take out the battery, plug it in and hold the volume buttons, then with the buttons still held indert the battery.
if those dont work the jig will. its easy to make...or if you cant manage its cheap to buy...
what is it with people so resistant to trying to make/buy a jig? both ways its under 10 bucks, and that beats the hell out of not having a phone, and the frustration of trying everything else before you get around to a jig. make/buy one now you will have it for future use. its never not handy to have. i made one before i flashed anything so i would have an out if it went bad.
Okay well thanks to everyone who helped, im going to try to make the jig thingy but if i can't make that then im just going to throw it against a wall and use the insurance to get a new one. thanks though

The four touch button lights won't go off when phone is turned off!

They just won't. They'll work normally when on and they'll go off after so much time of idling, but when I turn off the phone it buzzes like a complete shutdown and they just won't go off. I think it started when I loaded that leaked 2.3.3 captivate rom from SamFirmware and now it continues after a 2.1 stock downgrade and updating to 2.2 via Kies. I can't find anyone else with this problem.
hmm That's weird... if you pull the battery and replace it do they come back on?
Oh yea, I've been playing around with it and everything to see what I can do. It started happening about the same time my power/sleep button started messing up. It still is messed up, but I don't see how one would effect the other. Like I said, they work normally until I try to turn it off. Then, they don't go off until I pull the battery or boot it back up.
Jmurph3 said:
Oh yea, I've been playing around with it and everything to see what I can do. It started happening about the same time my power/sleep button started messing up. It still is messed up, but I don't see how one would effect the other. Like I said, they work normally until I try to turn it off. Then, they don't go off until I pull the battery or boot it back up.
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if they dont go off when you turn it off until you pull the battery, it might be safe to assume your phone isnt actually off. Try reflashing whatever ROM you have going on within your cappy.
redkenji said:
if they dont go off when you turn it off until you pull the battery, it might be safe to assume your phone isnt actually off. Try reflashing whatever ROM you have going on within your cappy.
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Click to collapse
It has happened on two different ROMs. The 2.3.3 leak and then again when I flashed back to stock 2.1 and even after I updated to 2.2 via Kies mini.
maybe try calling samsung then. They may be able to address the issue. My friend has a vibrant that he bricked, hard bricked and they fixed it for free so, they might be able to help you out. it might be a hardware issue they can help you out with.
redkenji said:
maybe try calling samsung then. They may be able to address the issue. My friend has a vibrant that he bricked, hard bricked and they fixed it for free so, they might be able to help you out. it might be a hardware issue they can help you out with.
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Very possible. I won't have a phone for that time, though. Haha....oh how we can't live without our mobile devices...
Att will send you a replacement first, then you send you old one back. If its still under warranty. I just told them I don't have a home phone, and they overnighted the replacement for free.
Sent from my Captivate running Continuum 5.6
Well, it randomly stopped. It shuts down and when it buzzes the backlights won't stay on. Idk what I've done for it to stop. I still have a busted power button, time to send in for a replacement.
Sent from my SAMSUNG-SGH-I897 using XDA Premium App

[Q] Why does My HTC One M7 Turns Off After Factory Reset?

Hey guys. I'm planning on selling my HTC One M7 since I recently upgraded. I did a full data reset to bring it back to how it was out of the box. I then SIM unlocked it with my unlock code and currently don't have a SIM sitting in it.
When you turn it on it'll bring up the Get Started/Emergency screen so you can begin to set up your new phone. Everything looked good, so I let the screen timeout. A little while later I come back and find the phone turned off on it's own. I power it back on and see it still has a lot of battery left. I leave it alone again and about 2 hours later I find it turned off again.
Is something wrong with the phone? It was working great up until I did the reset and now this happens. Or is it maybe some sort of power mode thing that shuts it off on it's own after a while since it hasn't been set up yet. I've tried to Google for answers, but come up with nothing.
Help! Thanks!
thegreatmikesby said:
Or is it maybe some sort of power mode thing that shuts it off on it's own after a while since it hasn't been set up yet. I've tried to Google for answers, but come up with nothing.
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probably, only way to know is to go trough the setup and see if it reboot again, then you could factory reset the phone again.
alray said:
probably, only way to know is to go trough the setup and see if it reboot again, then you could factory reset the phone again.
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Thanks. That did the trick. Once the phone was setup, no more problem. I guess it must be a power saving thing while still in fresh out of box mode.

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