Database Develop

How widespread is this problem?

I'm on my second tilt. I returned the first one because it was impossible for me to carry on a conversation on the railroad to and from work (or in other mildly noisy situations). While I have no issues hearing the person on the other end, my voice cuts in and out to such an extent that I cannot carry on a conversation. This occurs in the morning on relatively empty trains and in the evening on crowded trains.
There is another thread in which most people have been complaining about the quality on the other end when using the speakerphone, but some had a problem similar to mine as well. AT&T claims that this has not yet been identified as a widespread issue with the device, but before I really raise a stink with them, I wanted to find out if this was really a widespread issue or not.
If this is to ultimately be useful to others, I guess it makes sense to identify which version of the Kaiser you are using.
Thanks.

Turn on Automatic Gain Control
Start / Settings / System / Microphone AGC
"Enable"
*really* helps voice quality a lot.
DLD

One of the main reasons i upgraded to the tilt (it was a huge upgrade, basic phone to a all-in-one phone) was because my phone calls dropped all the time. I thought it was because of the phone (it was old, been dropped ALOT), but I'm beginning to wonder. when talking on the tilt the other day, the other person complained that i was dropping in and out. i was pacing on the upstairs of the house, and kept passing TVs, computers and their moniters and past the wireless router, so it could be that, but, again, i don't know for sure.

That's funny, in the other thread people were saying to turn it off. It is off by default on the tilt so I never bothered to turn it on (yes, I'm a noob...). I'll give it a try...thanks!

mjizzy said:
That's funny, in the other thread people were saying to turn it off. It is off by default on the tilt so I never bothered to turn it on (yes, I'm a noob...). I'll give it a try...thanks!
Click to expand...
Click to collapse
Yes, it's a curious thing the AGC. In a way it would be helpful to have a hard key for it because how well or badly it works depends on the background noise level. So in some situations you might want it off and even in the same conversation you might want it on. Also it's behaviour is affected by whether you are on speaker phone where volume level and feedback become issues. (Not the easiest thing to test out either!)
Mike

Weird, I have it both with or without the speaker.
HTC contacted me today, saying that the problem is now known with them, so they are searching for a solution.

clippy said:
Weird, I have it both with or without the speaker.
HTC contacted me today, saying that the problem is now known with them, so they are searching for a solution.
Click to expand...
Click to collapse
That's very good to hear.

I thought AGC only Adjusts the volume of your voice automatically when you are recording.

TroyBoy30 said:
I thought AGC only Adjusts the volume of your voice automatically when you are recording.
Click to expand...
Click to collapse
It does help, but only slightly when calling on my device.

It seems to help on my tilt as well, but I really haven't had much of a chance to test it out. I will say that, however small the sample size (and assuming it is random), it is somewhat comforting that most respondants have not had any problems at all. Maybe ours are just from a bad batch. I'm going to try calling AT&T to see if they'll swap mine out again.

I just got off the phone with HTC support again (here in Belgium). He URGED me that everybody that has the problem would report it: the more requests on the problem they receive, the faster they will start developing a fix.
So everybody, start calling HTC support and ask they make a ticket for it!

clippy said:
Weird, I have it both with or without the speaker.
HTC contacted me today, saying that the problem is now known with them, so they are searching for a solution.
Click to expand...
Click to collapse
i hope they can make a fix... common htc how come thei never faced this problem on their test .. cant believe it!

My 2 cents on AGC, auto-gain automatically turns up the mic volume to capture "light" low volume sounds. It would really help capture a wispering speaker in a quiet room. On a loud train it should automatically turn it's gain down because of the loud ambient noise and I would expect the speakers voice to be harder to hear by the other party.
In a loud place I'd say turn it off, but as always, your own trials will tell what's best for you.

RemE said:
My 2 cents on AGC, auto-gain automatically turns up the mic volume to capture "light" low volume sounds. It would really help capture a wispering speaker in a quiet room. On a loud train it should automatically turn it's gain down because of the loud ambient noise and I would expect the speakers voice to be harder to hear by the other party.
In a loud place I'd say turn it off, but as always, your own trials will tell what's best for you.
Click to expand...
Click to collapse
so in resume, TyTN II / Kaiser Speaker phone SUX
this is a very important feature in a phone, i don't care if it's the best PDA phone in the world... a good phone must respond as a good phone and the Kaiser doesnt...

rocho said:
i hope they can make a fix... common htc how come thei never faced this problem on their test .. cant believe it!
Click to expand...
Click to collapse
Did you already contact HTC?

In some cases. Yes, but I only have issues with people hearing me while using the speakerphone.

xmoo said:
In some cases. Yes, but I only have issues with people hearing me while using the speakerphone.
Click to expand...
Click to collapse
With my device, the sounds also drops when I'm calling with the phone held to my ear :-(. Doesn't happen often, but it does happen.

Calling HTC
I called HTC America (HTC India is more like it) to report the issue. They were very thankful and apologetic and mentioned the possibility of getting a new device. He said he was going to dispatch an e-mail about the issue to HQ immediately and that they would be sitting down with AT&T in the near future (as they do 30 days after a new phone is released with a given carrier) and would do his best to make sure the issue is addressed at that time.
Here's hoping...

mjizzy said:
I called HTC America (HTC India is more like it) to report the issue. They were very thankful and apologetic and mentioned the possibility of getting a new device. He said he was going to dispatch an e-mail about the issue to HQ immediately and that they would be sitting down with AT&T in the near future (as they do 30 days after a new phone is released with a given carrier) and would do his best to make sure the issue is addressed at that time.
Here's hoping...
Click to expand...
Click to collapse
I've reported the issue to the HTC authorised service center close to 2 weeks ago. When I called up the service center, their reply is : no response from the HTC Taiwan yet..... What a surprising innocent reply from them!!!! As if they have never got any feedback on such issue before!

Hi
I wonder if the problem is caused by excessive volume of the in built earpiece? Do you have this up on maximum or high?
The inbuilt earpiece goes very loud and so the sound would easily be picked up by the microphone causing it to behave similar to when you have it on speaker phone as it tries to stop feedback and echo.
There isn't a lot that can be done about this apart from turning down the earpiece volume or using a wired headphones with mic. It may be worth turning down your volume on the earpiece to see if it improves.
Regards
Phil

Diamond Speakerphone Speaker DEAD

The speakerphone speaker on my HTC Diamond is blown. I've tried loading the stock Sprint ROM and an updated MightyROM and the speaker still doesn't work so I am pretty sure I've ruled out a software issue.
Can anyone help me with repairing/replacing the speaker??

you sure its the speakerphone only. have you plugged the headphones in to see if you can get sound from the stereo output?

cubbieswin said:
The speakerphone speaker on my HTC Diamond is blown. I've tried loading the stock Sprint ROM and an updated MightyROM and the speaker still doesn't work so I am pretty sure I've ruled out a software issue.
Can anyone help me with repairing/replacing the speaker??
Click to expand...
Click to collapse
if ur headphone are working and the loud speaker the one that plays the music is working then u need to change the other speaker which is beside the light sensor. heres a video http://pockethacks.com/htc-diamond-disassemble-video/
and his a manual pdf of how to disassemble it.. i used this when i had to replace mine.. pretty easy.. make sure you put all ur screws and parts in a bucket or something.. too some time to find the screw when it fell on the floor.. gud luck

supersanj said:
you sure its the speakerphone only. have you plugged the headphones in to see if you can get sound from the stereo output?
Click to expand...
Click to collapse
I didn't think to check that. I just tried the headphones and they work great. I guess that narrows it down to the speaker or speaker connection.

guyaneseamir said:
if ur headphone are working and the loud speaker the one that plays the music is working then u need to change the other speaker which is beside the light sensor. heres a video http://pockethacks.com/htc-diamond-disassemble-video/
and his a manual pdf of how to disassemble it.. i used this when i had to replace mine.. pretty easy.. make sure you put all ur screws and parts in a bucket or something.. too some time to find the screw when it fell on the floor.. gud luck
Click to expand...
Click to collapse
I have the CDMA version of the Diamond. It looks like the one in this video is the GSM version. Still trying....

cubbieswin said:
I didn't think to check that. I just tried the headphones and they work great. I guess that narrows it down to the speaker or speaker connection.
Click to expand...
Click to collapse
sounds like the speaker or speaker connection is at fault. Get it serviced or replaced through your insurance.

I have exactly the same problem with my Telus HTC Touch Diamond. The speaker used for speakerphone/music/games is dead, but I can still hold the phone to my ear and make phone calls. Does the Diamond have two separate speakers?
Although this won't work for my Telus phone, XDA has a copy of the service manual for the Sprint Touch Diamond here: http://wiki.xda-developers.com/index.php?pagename=HTC_Service_Manual
Hope that helps.

Hi benchmarkone you have the Htc ''Victor'' it's the same as the htc Diamond, but with a different design/battery, and the Diamond/Victor have 1 speaker(for the music,game,etc..) and 1 earphone(for the call).
I can't help you much, the only solution is sending the phone to get repair

Thanks for confirming that there are two speakers. That pretty much narrows it down to a hardware issue. Damn, if only I knew how to disassemble the thing.

Phone call problem

I have a very frustrating problem with my Samsung Captivate. Sometimes my mic stops working in the middle of a call but the call continues and i can hear the person on the call but they can't hear me. This generally happes at the same places so i suspect this is related to light somehow. Anybody have any idea what might this be related ?
Any help would be very appreciated.

Iarwa1N said:
I have a very frustrating problem with my Samsung Captivate. Sometimes my mic stops working in the middle of a call but the call continues and i can hear the person on the call but they can't hear me. This generally happes at the same places so i suspect this is related to light somehow. Anybody have any idea what might this be related ?
Any help would be very appreciated.
Click to expand...
Click to collapse
Still no answers .. am i the only one who has this problem ? I just discovered if i put in a headphone into the mic jack and put out when this problem happens, it solves the problem and i can speak to the caller again. Any ideas what might this be about, is my phone defected or this is software related ?

Did you check to see if it was muted? I've had that happen once.
Sent from my Captivate

curti.nogg said:
Did you check to see if it was muted? I've had that happen once.
Sent from my Captivate
Click to expand...
Click to collapse
No it is not muted, the mic runs fine when i answer the call but turns off in the middle of the call and do not turn off whatever i do unless i put in and put out a headphone to the mic port

Iarwa1N said:
No it is not muted, the mic runs fine when i answer the call but turns off in the middle of the call and do not turn off whatever i do unless i put in and put out a headphone to the mic port
Click to expand...
Click to collapse
My mom had this problem. I did what you did and she hasn't had the problem since. Not sure what else to do.
Sent from my Captivate

i have this problem too.

Mic only works when switched to speakerphone?

Weird issue here, when im in a call no one can hear me. They can only hear me fine when I press the speakerphone button. I tried using voice recorder as well and no audio recorded. I know there are two mics, but do they switch when you turn on speakerphone? So maybe one mic is blown?
Current setup
Latest firmware and radio, BadBoys 4.4.2 ROM,S-OFF

schmeggy929 said:
Weird issue here, when im in a call no one can hear me. They can only hear me fine when I press the speakerphone button. I tried using voice recorder as well and no audio recorded. I know there are two mics, but do they switch when you turn on speakerphone? So maybe one mic is blown?
Current setup
Latest firmware and radio, BadBoys 4.4.2 ROM,S-OFF
Click to expand...
Click to collapse
Adjacent to the USB input on the bottom of the phone will be the microphone. Try gently clearing it out with a safety pin to see if there's any gunk in there.
There's been known issues with the built in noise cancellation interferring with the bottom microphone. Try covering the back mic (the one that's top right of the camera) and talk into the bottom mic to see if you can hear anything. I don't believe there is a known fix yet for this issue for the Sprint HTC One if you have noise cancellation problems.
Viper ROM 5.7 has a setting to disable noise suppression, but that didn't work for me. I hear there's two noise cancellations. One built into Android and another for HTC. The Viper ROM setting disables only the HTC setting, not the android one.

I had this issue too and had to do a small "song and dance" with an HTC rep to trouble shoot the phone. They eventually agreed with my conclusion that the phone was broken. They sent me a replacement since I was under factory warranty and I haven't had any problems since. Best to call HTC and put in a trouble ticket.

Yeah might be a combination of both, just weird that it works only when I hit the speakerphone button while in a call. Thanks

I have had that issue sporadically on my one since the latest firmware update. Happens for no reason occasionally.Never did it with old firmware. When I have time I want to try reverting to older firmware to see if the issue is resolved.

I have had this problem for months. Speakerpho e works because it uses a separate Mic on the back of the phone on top.
The problem Mic is on the phone bottom near the charging port. Today I called my house pho e and screamed into the bottom Mic for two minutes and it's alive again for the fitst time in months!
How long I dunno worth a shot though since using speaker gets annoying.
Sent from my HTCONE using xda app-developers app

dacdd said:
I have had this problem for months. Speakerpho e works because it uses a separate Mic on the back of the phone on top.
The problem Mic is on the phone bottom near the charging port. Today I called my house pho e and screamed into the bottom Mic for two minutes and it's alive again for the fitst time in months!
How long I dunno worth a shot though since using speaker gets annoying.
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
Thanks that's what I need info on. I figured the speakerphone was the one on the back. oh well, i'll have to manage until April I guess.

No loudspeaker sound

I was on CM12.1 earlier this morning. Suddenly I realised that my earpiece is not working while on calls. Neither did the screen turned black in effect of proximity sensor while on call. So I right away flashed stock to check whether its a hardware or software issue.
Digging more into the problem I could make out that its not the earpiece that is damaged but its the phone that thinks the headphone is still connected. I used an app called SoundAbout to check the media output. And it was confirmed that headphones is used for media output. Then I checked playing a song, it didnt through loudspeaker which also confirms that phone is detecting the headphone is plugged in while it is not.
Below I upload the screenshot of that app called SoundAbout which I used to find the problem. Sorry for such a long post.
Any help, suggestion, or any strange or extraordinary experience that could help?
Any help is appreciated!!!!!!!!!!!

Phoenix854 said:
I was on CM12.1 earlier this morning. Suddenly I realised that my earpiece is not working while on calls. Neither did the screen turned black in effect of proximity sensor while on call. So I right away flashed stock to check whether its a hardware or software issue.
Digging more into the problem I could make out that its not the earpiece that is damaged but its the phone that thinks the headphone is still connected. I used an app called SoundAbout to check the media output. And it was confirmed that headphones is used for media output. Then I checked playing a song, it didnt through loudspeaker which also confirms that phone is detecting the headphone is plugged in while it is not.
Below I upload the screenshot of that app called SoundAbout which I used to find the problem. Sorry for such a long post.
Any help, suggestion, or any strange or extraordinary experience that could help?
Any help is appreciated!!!!!!!!!!!
Click to expand...
Click to collapse
Well if you are using SoundAbout why don't you then select where you want the sound to come out from? Isn't that the whole point of that app?
Also dunno about your proximity sensor issue but my phone suffers from similar ear piece issues as well and the issue crops up sporadically so I am still not sure sure its completely a hardware issue. I spent months looking for a solution but was finally about to hand it in for repairs when I the came upon the strangest solution somewhere. Here's what I do when this happens -
Plug my headphones in
Make a call
When you can hear anything in the headphones (call being connected, recipient's voice...heck just dial a non existent no. so you can hear the operator say it doesnt exist, any sound at all) , pull the headphones out and the sound comes out the earpiece.
I know it sounds silly but it works for me. It might not work the first time but after a couple of tries, it always does. Till date the only workaround I have found to this issue albeit a temporary one. Lasts me a few weeks before it happens again. Rinse and repeat.
One of these days I am gonna bite the bullet and hand it in for repairs. Remember reading someplace that this could be because some chip or something that supposed to switch sound depending on the task fails to do so though I am talking from memory here and this might be completely inaccurate.

Phoenix854 said:
I was on CM12.1 earlier this morning. Suddenly I realised that my earpiece is not working while on calls. Neither did the screen turned black in effect of proximity sensor while on call. So I right away flashed stock to check whether its a hardware or software issue.
Digging more into the problem I could make out that its not the earpiece that is damaged but its the phone that thinks the headphone is still connected. I used an app called SoundAbout to check the media output. And it was confirmed that headphones is used for media output. Then I checked playing a song, it didnt through loudspeaker which also confirms that phone is detecting the headphone is plugged in while it is not.
Below I upload the screenshot of that app called SoundAbout which I used to find the problem. Sorry for such a long post.
Any help, suggestion, or any strange or extraordinary experience that could help?
Any help is appreciated!!!!!!!!!!!
Click to expand...
Click to collapse
i saw some users have the same problem actually ....try to plug and unplug it several times and see what happens
and clean your headphone input plug then reboot ....if any of that didn't help then repair it

None of the above method worked for me. I will send it for repair very soon. Till then I will use the app to manually route audio to loudspeaker.

Phoenix854 said:
None of the above method worked for me. I will send it for repair very soon. Till then I will use the app to manually route audio to loudspeaker.
Click to expand...
Click to collapse
Do let me know what the diagnosis is and the cost of repairs as well. If is a similar issue and doesn't cost the earth, I might repair mine too. Thanks.
Sent from my Xperia SP using XDA Free mobile app

XenolithicYardZone said:
Do let me know what the diagnosis is and the cost of repairs as well. If is a similar issue and doesn't cost the earth, I might repair mine too. Thanks.
Sent from my Xperia SP using XDA Free mobile app
Click to expand...
Click to collapse
Actually the issue is called stuck in headphone mode. If you google it there are a number of methods to solve it. One of those you could try out is http://forums.webosnation.com/webos...37-stuck-headset-mode-permanent-easy-fix.html
Go to a hardware store, pick up a tube of graphite powder for around $3.
1) Gently squeeze a couple puffs of graphite powder into headset jack.
2) Turn phone upside down to let excess fall out.
3) Grab a pair of headphones and insert/remove them several times.
4) Enjoy your new, permanently fixed phone.
Im planning to try this out. Even u can!!!!!!!!!
I will report soon

Phoenix854 said:
Actually the issue is called stuck in headphone mode. If you google it there are a number of methods to solve it. One of those you could try out is http://forums.webosnation.com/webos...37-stuck-headset-mode-permanent-easy-fix.html
Go to a hardware store, pick up a tube of graphite powder for around $3.
1) Gently squeeze a couple puffs of graphite powder into headset jack.
2) Turn phone upside down to let excess fall out.
3) Grab a pair of headphones and insert/remove them several times.
4) Enjoy your new, permanently fixed phone.
Im planning to try this out. Even u can!!!!!!!!!
I will report soon
Click to expand...
Click to collapse
Lol graphite powder?! Will pencil shavings do?
Well I suppose I now know why the method I posted was working for me. Was doing the same thing minus the graphite powder. Sticking the headphones in was causing the problem as well as solving it too. Mental.
Dude kindly gimme a sitrep as soon as you are done

XenolithicYardZone said:
Lol graphite powder?! Will pencil shavings do?
Well I suppose I now know why the method I posted was working for me. Was doing the same thing minus the graphite powder. Sticking the headphones in was causing the problem as well as solving it too. Mental.
Dude kindly gimme a sitrep as soon as you are done
Click to expand...
Click to collapse
Yeah, pencil shaving would do.:laugh: Use this video as a reference
https://www.youtube.com/watch?v=bRYYCiGNYJ0

XenolithicYardZone said:
Lol graphite powder?! Will pencil shavings do?
Well I suppose I now know why the method I posted was working for me. Was doing the same thing minus the graphite powder. Sticking the headphones in was causing the problem as well as solving it too. Mental.
Dude kindly gimme a sitrep as soon as you are done
Click to expand...
Click to collapse
Bingo!!!!!!!!!!! Problem solved!!!!!!!!
I used a sharpner and a pencil to extract the graphite & its solved.
Fully & completely

Phoenix854 said:
Bingo!!!!!!!!!!! Problem solved!!!!!!!!
I used a sharpner and a pencil to extract the graphite & its solved.
Fully & completely
Click to expand...
Click to collapse
Haha...awesome Time for my SP to have a graphite powdering of it's own I guess
Since my ear piece is working now, i won't be and to tell the difference really but at least now i have a solution. I am gonna try it nevertheless. Thanks a lot man. This has been a long standing problem.
Sent from my Xperia SP using XDA Free mobile app

I am still not able to solve the issue.. i can clearly hear sound when i am on call with loudspeaker enabled but i cant hear anything from loudspeaker or earpiece otherwise. I am seriously getting frustrated with this issue now. will repair solve the issue?. what do you guys suggest?