Hello, I've bought an unlocked HTC One in France at the end of May.
Since about a week from today, I've been noticing a weird black dot in every photo I shoot. This dot wasnt on my pictures till last week...
I already cleaned and checked the camera lens to see if it had dirt or dust on it, and couldn't find anything.
Since it doesnt seem to be anything related to dust or dirt, could it be a problem with the camera module that only appeared now?
Attached to this message is a photo of my wall, just to show the black dot on it.
I also recorded a video, available at https://dl.dropboxusercontent.com/u/14436725/ZOE_0044.mp4, which shows how the dot looks in movement.
What can I do to solve this problem?
Thx for the help in advance,
Renato
worst case: the dot is dirt on camera sensor.
you can always try to flash another rom (stock or custom, whatever) to see if the dot is still there. If it is, my advice is you need to take your One to the service and claim an exchange under warranty
I've tried to change the rom, go back to stock, factory reset, tried to shake the phone up and down, and the dot stays there, in the same spot.
I think it's hardware, not software. The worst part in all of this? I live in Brazil, and HTC doesn't even have an office here. That means I can't take the phone to service and can't exchange it with my warranty.
That being said, besides all the solutions above, is there hope for me, or will I have to buy another phon?
I have exactly the same on my work phone - iPhone 5 . It's a piece of dust that is actually visible when looking at the camera lens
Daimao1984 said:
I've tried to change the rom, go back to stock, factory reset, tried to shake the phone up and down, and the dot stays there, in the same spot.
I think it's hardware, not software. The worst part in all of this? I live in Brazil, and HTC doesn't even have an office here. That means I can't take the phone to service and can't exchange it with my warranty.
That being said, besides all the solutions above, is there hope for me, or will I have to buy another phon?
Click to expand...
Click to collapse
with your description, I'm very sorry to tell you that problem is highly a hardware defect. It's not that serious though, maybe just the lack of quality control during the phone assembly process that caused minor dirt pass through the casing and got on the camera lense/sensor. I believe there isn't an easy way to get rid of the dirt without tearing the phone. However, you can try this: use a hair dryer or something similar that can blow strong air then try to force the dirt out of position by blowing to the phone but remember, don't use the hair dryer on your phone for a long time. A vacuum cleaner can also do the trick
That's terrible. But do you think that it's a problem in the assembly, even though this problem only appeared after like 2 weeks of use?
Will try the hair dryer, though. Tks a lot for the advices.
Mostly due to low quality of assembly that caused tiny gap on the casing (corners, camera...). That can lead to dirt getting inside after a period time of use. Many iphone4,4s and 5 users report the same problem as yours
I had the same exact thing 50 days into owning this phone.
Had it warranty replaced through T-Mobile no problem.
Thx, you guys. Looks like Im out of luck, then, since I bought mine abroad (france) and HTC doesn't have any kind of support in Brazil.
Sob :'(
That sucks.
But at least it isn't as noticeable as mine was.
http://forum.xda-developers.com/showthread.php?t=2321573
Yeah. The spot on yours looks a lot like mine.
I'll try to get a new one and sell mine here in Brazil. This phone is so overcharged here that I might even make a profit out of it (even if I mention the dirt on the camera in my ad).
Related
Hi,
I've gone and stupidly sat on my phone and now the LCD screen has a dark patch in the middle of it..
I've tried gently rubbing which reduces the patch temporarily and also heating up with a hairdryer completely removes the patch, but also temporarily...
I think final solution is to tear down and replace the screen, does anyone have any suggestions on where I can purchase a replacement screen? Or where I can obtain one at all?
Thanks a lot
knightpants said:
Hi,
I've gone and stupidly sat on my phone and now the LCD screen has a dark patch in the middle of it..
I've tried gently rubbing which reduces the patch temporarily and also heating up with a hairdryer completely removes the patch, but also temporarily...
I think final solution is to tear down and replace the screen, does anyone have any suggestions on where I can purchase a replacement screen? Or where I can obtain one at all?
Thanks a lot
Click to expand...
Click to collapse
I think you should send it to HTC for repair... might cost more than trying to repair it yourself, but trying to repair it yourself could lead to disaster if you don't know what you're doing. Much better to have a professional repair it.
I have exactly the same problem :-O
Have been looking around here and i believe this is the same problem as we have, He fixed it with a sucktion cup so may as well try that
http://forum.xda-developers.com/showthread.php?t=462102&page=13&=#122
Thanks for the link mate. I will try the suction cup idea also and see if it works.
I have called HTC to find out about repair, they said (I'm in the UK), that they will send UPS to come collect and then they will give me a quote, it can take about 5 days to repair if I agree with the quote and £20 to send back to me... But they couldn't give me a better idea on price, although he said because the phone is new it would likely cost "a bit"...
I'll look for a couple more days for alternatives to fixing then it could be heading off to HTC
well the suction cup didn't work for me, tried to use a hoover as well .... all starting to sound rather kinky.
Will be sending off to HTC instead now. Thanks a lot anyway.
Get insurance and get a new one. Or get it fixed.
Same problem. Looks like nobody is selling replacemet parts for leo yet I've manage to find digitizer, but not complete with lcd screen. Is the phone too new maybe? Hopefully someone will start selling parts soon..
there are screens for sale , i think it's about 50 usd or thereabouts. You might want o search around i didn't save the link.
Today I found one by accident
http://4u-kidi.com/info.php?itno=5460
Nope, that's still only the digitizer/ touch screen not the actual LCD screen which displays the picture
i guess you mean the tft lcd screen.
knightpants said:
Hi,
I've gone and stupidly sat on my phone and now the LCD screen has a dark patch in the middle of it..
I've tried gently rubbing which reduces the patch temporarily and also heating up with a hairdryer completely removes the patch, but also temporarily...
I think final solution is to tear down and replace the screen, does anyone have any suggestions on where I can purchase a replacement screen? Or where I can obtain one at all?
Thanks a lot
Click to expand...
Click to collapse
I did the same thing Xmas day and I ended up with a patch in the middle just like the photo I've seen in the thread linked earlier in this thread
after the initial shock thinking I'd broke it already, on closer inspection it looked as if I'd squeezed the liquid out of it so I thought why not squeeze it back?
all I did was press from the outside of the screen using 2 fingers either side of the spot and then quite firmly squeeze towards the spot. I did this in a circular motion around the spot thus forcing the liquid back into the centre. Eventually it was OK after a few directed squeezes and it had completely vanished so imagine my relief
probably a bit late now, gently rubbing as the original poster didn't work for me as that's what I did initially. Eventually I was brave and used some force but not enough to create more spots, just enough to force the spots away again and fixed it completely
knightpants said:
Thanks for the link mate. I will try the suction cup idea also and see if it works.
I have called HTC to find out about repair, they said (I'm in the UK), that they will send UPS to come collect and then they will give me a quote, it can take about 5 days to repair if I agree with the quote and £20 to send back to me... But they couldn't give me a better idea on price, although he said because the phone is new it would likely cost "a bit"...
I'll look for a couple more days for alternatives to fixing then it could be heading off to HTC
Click to expand...
Click to collapse
Sounds like its going to be sent off to HTC Taiwan then... if the postage is £20
So after looking at my phone last night under dim light I noticed something... dust in the screen, no big deal... that was until i noticed it was UNDERNEATH the freaking screen!
Of course nothing I tried can get it loose, I already sent an email to HTC regarding the issue so now I play the waiting game. I've had htc's for years now (mogul, touch pro, touch pro 2) and this is the only time I remember having this problem (I am ocd about my phones, they must look like they are new, always )
Has anyone else out there had this problem? The phone is not even a month old! And I can't stand seeing that crap there, always ruining whatever i'm looking at
Please offer any solutions! I have a friend who works for tmobile so i'll be asking him later when I see him but I also need xda forum input
I had that with one replacement HD7. When I got my HD7 I actually went through 4 of them to get one without faults. The first one had reception problems. The second one had patches of dead pixels al over the screen. The third had particulates under the screen. I finally went to a different store and received a perfect one.
I might mention, in case it has an impact on it, wipe the display from side to side gently. Don't wipe from top to bottom or bottom to top. I have an idea duct and particulates are able to channel under the screen from the little mesh grill areas at the top and bottom.
I thought it would be from these too as they all seem to have came in form the mesh grille on top, I'm going to the t-mobile store in a bit and see what they can do with it.
No impacts here at all, I have an otterbox case on it too... so much to have a nasty little lint thing get stuck on the inside!!
Now all I see is that thing on there, it makes me so mad
The only problem i had with dust was on the freaking speakers and i can't get them out no matter how hard i try
I had dust on my htc desire, thought it was a htc specific problem until I saw my mates iPhone!
UIpdate:
HTC emailed me saying "we apologize for this, please contact our service center M-F regarding this issue"
We'll see what happens when I call them tomorrow... I expect a WARRANTY repair!
thekiller99 said:
The only problem i had with dust was on the freaking speakers and i can't get them out no matter how hard i try
Click to expand...
Click to collapse
Simple fix for that.
I use a lens cloth and eye glasses cleaner. Wet the cloth a bit and fold it into and edge and clean the speakers. Takes all the dust out of mine. Looks brand new!
Finally spoke with HTC repair center today, good news is they will look at my phone... bad news is I have to pay to ship it to them and apart from that I gotta be HD7 less for 6 to 10business days!!
Well just the thought of that crap no longer being underneath my screen is good enough to think about those 10 days going by quickly
Hey guys, I'm having a massive problem with dust in my front facing camera. It renders it practically unusable, everything looks white when I switch to the front facing camera.
Any ideas on how to remove the dust? I don't even have any idea how it got in. Best bet is through the ear piece I guess.
Sent from my GT-N7000 using xda premium
not sure if it will help you
but for most of my high end cameras i use a Giottos Rocket blower to get rid of the dust in most parts
Thing is, is behind a glass piece sigh
Sent from my GT-N7000 using xda premium
arghh! this seems very problematic since unless you dismantle the Note, it will be nearly impossible to wipe the dust. Didn't you use a protective cover and screen protection from the beginning or the dust was present the 1st day you got the Note?
Final5k said:
arghh! this seems very problematic since unless you dismantle the Note, it will be nearly impossible to wipe the dust. Didn't you use a protective cover and screen protection from the beginning or the dust was present the 1st day you got the Note?
Click to expand...
Click to collapse
Thats the thing. I dont remember if it was present the day I bought it. Yeah I did use a protective cover. You guys don't have a problem with dust in the front camera?
Maybe it's a fault? Can you physically see the dust on the glass in front of the camera? Mine looks clear like this image:
http://i-cdn.phonearena.com/images/reviews/108271-image/Samsung-Galaxy-Note-LTE-Review-Design-16.jpg
You probably can take it to warranty Samsung service and say it never worked.
I don't use a protective cover and have had no dust issues. I've noticed some dirt/dust getting into the back cover area which i just blow out occasionally. Maybe if you clean/blow out those areas and ports it might dislodge any debris?
rowee270 said:
Maybe it's a fault? Can you physically see the dust on the glass in front of the camera? Mine looks clear like this image:
http://i-cdn.phonearena.com/images/reviews/108271-image/Samsung-Galaxy-Note-LTE-Review-Design-16.jpg
You probably can take it to warranty Samsung service and say it never worked.
I don't use a protective cover and have had no dust issues. I've noticed some dirt/dust getting into the back cover area which i just blow out occasionally. Maybe if you clean/blow out those areas and ports it might dislodge any debris?
Click to expand...
Click to collapse
Yes, I can physically see the dust. The front facing camera is greyed over. Sighh
Well if you're feeling adventurous, you can dissemble the Note yourself and clean it. There are a few tutorials on youtube under "disasemble galaxy note" such as this one:
http://www.youtube.com/watch?v=UFDr3PQMTxw
It doesn't seem that hard and you don't need any special equipment.
This definitely sounds like a clear cut warranty claim case.
Nothing is supposed to be able to enter that little space in front of the camera if the phone has not broken or been broken since day one. Thats my point of view anyway.
rowee270 said:
Well if you're feeling adventurous, you can dissemble the Note yourself and clean it. There are a few tutorials on youtube under "disasemble galaxy note" such as this one:
http://www.youtube.com/watch?v=UFDr3PQMTxw
It doesn't seem that hard and you don't need any special equipment.
Click to expand...
Click to collapse
I followed the video and dissembled the phone. Luckily it all went well and I was able to remove all the dust. The front camera is working perfect now. Thankss!
Julian2103 said:
I followed the video and dissembled the phone. Luckily it all went well and I was able to remove all the dust. The front camera is working perfect now. Thankss!
Click to expand...
Click to collapse
Awesome
Just a generall concern...shouldn't the warrenty cover a scenario like this?
Julian2103 said:
I followed the video and dissembled the phone. Luckily it all went well and I was able to remove all the dust. The front camera is working perfect now. Thankss!
Click to expand...
Click to collapse
I had same problem, and also eventually dissasembld to clean. I did otice (prior to dissassembly) that the glass screen was slightly loose against the chrome bezel at along the top edge (i.e. where the earpiece & front cam are located). pressing on that edge (particularly at the RHS near the cam) there was some "give" - i.e. you could push the glass and it would depress into the bezel by 1mm-2mm and then spring back up.
I suspect that is why dust has ben able to enter. Unfortunately, after cleaning and reassembly, the same "give" is still there. I'd hoped that it was just a badly assembled unit and that it would now be properly sealed, but no joy.
did/does your phone have a similar issue by any chance?
Also, I did the cleanout yesterday, same day as I upgraded to ICS (UK CPW XXLQ2 baseband XXLPT). I'm now noticing terrible wifi/cell radio performance (lost 25% battery in 45 mins just browsing with min screen brightness, lots of wifi dropouts, loads of heat dissipating to rear of case). This in same place (my bed!) as I always surf same sites every morning and where on Gingerbread I'd have no dropouts and my battery drain would be minimal (<5%).
Again, I'm wondering whether ICS is to blame or whether I've somehow messed up during reassembly (maybe poorly reconnected one or more of the ribbon connectors leading to the radio chip?). Have you noticed any difference in Wifi/cellular reception since reassembly?
Battery drain and wifi performance continued to be terrible, so I took it apart again and reassembled once more, this time with greaer care. I think I had done a bad job 1st time round as it's now got much better wifi signal, back to how it was originally.
Battery drain is slightly better too but still much worse than on GB but I think that is just a defect of the stock ICS, just coincience that I did the ICS install same day that Itook the note apart.
Did anyone try to blow out the dust and did that work?
I'm not to keen to pick the phone apart for it.
This is my first post here so hello everyone. I've got Htc one from 4 month now and few days ago I noticed a strange object on every photo maked by main camera. I will add an photo to post so all of you can check it. I don't know what it is and where it came from but it is probably some micro dust on camera surface. I've checked the pictures maked week+ ago and everything is normal so this thing appear in very early past. My question is does anyone of you have something like that in past? I really take care of my phone, always in original suitcase. Second question how I can take this thing out? Service? Do you know any in Germany? Thank you for answers and sorry for my English
mu4ddi3 said:
This is my first post here so hello everyone. I've got Htc one from 4 month now and few days ago I noticed a strange object on every photo maked by main camera. I will add an photo to post so all of you can check it. I don't know what it is and where it came from but it is probably some micro dust on camera surface. I've checked the pictures maked week+ ago and everything is normal so this thing appear in very early past. My question is does anyone of you have something like that in past? I really take care of my phone, always in original suitcase. Second question how I can take this thing out? Service? Do you know any in Germany? Thank you for answers and sorry for my English
Click to expand...
Click to collapse
I have been in this community for quite some time and i haven't seen this issue before.
But is seems to be a small issue only. Try cleaning the lens with a soft cloth and if it doesn't go away take it to the service center. I don't think it should take them more than half an hour to clean and return.
While you are at at, you may aswell ask them to clean it completely for dust particles, and detect any air gaps, because if one can go in, so can others.
Its better you get these things fixed as early as possible before any larger particles go in.
All the best
Prash8429 said:
I have been in this community for quite some time and i haven't seen this issue before.
But is seems to be a small issue only. Try cleaning the lens with a soft cloth and if it doesn't go away take it to the service center. I don't think it should take them more than half an hour to clean and return.
While you are at at, you may aswell ask them to clean it completely for dust particles, and detect any air gaps, because if one can go in, so can others.
Its better you get these things fixed as early as possible before any larger particles go in.
All the best
Click to expand...
Click to collapse
Thank you for answer, well I also think that this is a small issue but phone is on guarantee and I'll must probably send it to the service :/ so half hour repair is impossible -
Bad for me. The dust particle is inside the camera and cleaning didn't helped. I'm asking about service because all of us known that htc one is very hard to repair etc. In a few days is send by phone to service provider and I'll see what they do.
Hi everyone!
Today i visited the sony care point to discover that my phone isn't covered by warranty anymore, due to fact the internal LCD had a crack (despite never dropped in recent times).
Anyway, no worries... my warranty will end in a couple of days.
So... I want to attempt to fix it myself. I'm not experienced, but I work all day mounting PCs and servers, i think this will be a little diffent but not too hard, right?
Can anyone suggest me how and where to buy the entire frame and the LCD of the phone? (I want to keep it waterproof)
I saw many websites, but I don't trust most of them, so a good reccomendation is really useful here.
Also, what set of tools is reccomended to do everything? (Can i use my hair dryer to unglue the screen?)
Many thanks and sorry for my english being so bad, is not my native language.
I'm not sure how to replace the screen on the Z1, but I'd warn you against relying on its waterproofing after replacing the screen. Unless you can perfectly fit the rubber seal so there's literally no gap, the water will enter your phone.
It can be waterproof but don't buy cheap replacement as they are not always properly glued tohether, if at all. Buy original lcd+digitizer+frame assembly and precut glue frames like this. Hair dryer should be enough.
I cracked my screen yesterday
Today i get it from the technician (not original sony, in my country is inexistent). So far so good, only i found one problem (waterproof lost of course) the WIFI signal power is down by -20dB. So, now i have problems connecting to distants wifi.
EDIT: Now wifi working normal again, just another trip to the technician
Also, my phone is black front & withe back now.
luchoz said:
I cracked my screen yesterday
Today i get it from the tecnician (not original sony, in my country is inexistent). So far so good, only i found one problem (waterproof lost of course) the WIFI signal power is down by -20dB. So, now i have problems connecting to distants wifi.
Also, my phone is black front & withe back now.
Click to expand...
Click to collapse
Black front and white back sounds pretty sweet. The black back cover attracts too many fingerprints imo
D33KK said:
Black front and white back sounds pretty sweet. The black back cover attracts too many fingerprints imo
Click to expand...
Click to collapse
Some pics http://imgur.com/a/lAXC7
luchoz said:
Some pics http://imgur.com/a/lAXC7
Click to expand...
Click to collapse
Nice pics, I'm gonna replace my back cover with the white one now.
I got my water damaged lcd replaced with a Chinese 1st copy and it's working great, however my phone lost its waterproofing as back cover is having problem to be glued properly again
Sent from my C6903 using XDA Forums Pro.
yea i replaced my screen and i think it messes with my sensors, im not entirely sure im still doing some analysis but like after some time (about 2 hours or so) my gyro, light and proximity sensors stop working until reboot.
one more thing. theres layers of stuff inside of the z1, its a bit complicated, even for me and i am a computer & phone tec. its all about the glue and remembering where they go. i didnt really do mine correctly so i lost my waterproofing. gluing it 100% like stock is very hard.
ans ps
DONT USE A HAIR DRYER!!!
it wont get hot enough to separate the screen (broke a galaxy s3 back in the day doing that) use a heat gun