Camera Frozen?? - One (M7) Q&A, Help & Troubleshooting

So this is a weird issue..I wasn't able to find it anywhere. Hopefully I can explain it correctly. Anywho..when entering the camera app (or using the camera in general whether it be through snapchat or Instagram), the image appears frozen on the screen. Like it already took a picture and it just sticks...no movement. Interestingly enough if I move the phone around and take a picture of a different area, the picture shows up in the gallery correctly. It doesn't seem like a hardware issue. The camera still works, but I can't tell what I'm taking a picture of. I've tried restarting my phone, but I'm not sure what else to try. I have the AT&T version btw.
The camera works properly when taking a video btw.
EDIT: solved. I cleared the data and cache for the gallery. I have no idea why that worked, but it did.

Related

Camera stuck on initial image - yet working

EDIT: Found this post that describes a fix: http://forums.androidcentral.com/ht...but-still-takes-photos-video.html#post3077277
Hi
My daughters HTC One has gotten a strange problem: When starting the camera app the screen is stuck on whatever the camera is pointed at when the app is started. The camera seems to be working though. When pressing the button to take a picture a picture is actually taken. A picture of what the camera now is pointed at. The screen however still displays the initial image.
I've tried several things: Cleared the app's cache and data, reset camera settings and of course rebooted the phone. No dice
The phone is *not* rooted and has all the updates installed running Android 4.4.2.
Can anyone help me...
Thanks in advance

[Q] Camera Issue (not purple tint)

Recently my m7s camera has been buggy. When taking a picture with the front or back facing camera the viewfinder doesn't update, it shows the first image from when the camera app was opened or when the cameras are switched. Videos work but there is a slight moment of a frozen image at the beginning of the video, another mention is before a video it says anther app is using the camera and is being terminated now, I don't know if this means I have a virus or if it is just a bug. I'm not rooted.
Any support would be appreciated.
When I use the front facing count down it takes a picture like normal I'm real time but the viewfinder doesn'tuupdate, it happens in every app that uses the camera so I'm not sure if it is hardware or software that's the problem.
guy12a1 said:
Recently my m7s camera has been buggy. When taking a picture with the front or back facing camera the viewfinder doesn't update, it shows the first image from when the camera app was opened or when the cameras are switched. Videos work but there is a slight moment of a frozen image at the beginning of the video, another mention is before a video it says anther app is using the camera and is being terminated now, I don't know if this means I have a virus or if it is just a bug. I'm not rooted.
Any support would be appreciated.
When I use the front facing count down it takes a picture like normal I'm real time but the viewfinder doesn'tuupdate, it happens in every app that uses the camera so I'm not sure if it is hardware or software that's the problem.
Click to expand...
Click to collapse
erase cache/dalvik cache and see if the problem persist, if yes try a factory reset. If the issue still there after a factory reset its probably an hardware problem.

[Q] Camera Screen Freeze

When I turn on my camera, whatever the camera sees when it first turns on remains on the screen. I cannot see what I am taking a picture of. It will take a picture, but whatever I take a picture of now remains on the screen. I cannot see anything else except for the previous picture I took. This is only for still photos. Video works fine. Has anybody ever experienced this? If so, can I fix it?
asportsfreak said:
When I turn on my camera, whatever the camera sees when it first turns on remains on the screen. I cannot see what I am taking a picture of. It will take a picture, but whatever I take a picture of now remains on the screen. I cannot see anything else except for the previous picture I took. This is only for still photos. Video works fine. Has anybody ever experienced this? If so, can I fix it?
Click to expand...
Click to collapse
go to Settings / Apps / All apps / Camera, and clear the data / cache

Problem with the Front Facing camera.

I was wondering if anyone else had this issue with the front facing camera. There's a couple people that had this issue as well, check the
mentions for SamsungSupport on Twitter a couple days back(at the time of this post)
There's even a video of it in action: https://twitter.com/Hired_Assassin5/status/918633351510200320
As you can see at the top, there's some major discoloration going on. It's almost like a negative image.
https://i.imgur.com/2ipVzgS.jpg
I got the phone on Sep 15th, release day. The camera was working fine up until around Oct 5th that I know of. Taking selfies with the dog, etc.
Well, I opened it up on the 12th, haven't used it for a while, and I noticed that issue you see in the first image. I contacted Samsung and they had me
go through the whole troubleshooting process, all the way to me factory resetting my device. Factory Reset, then skipped all the setup wizards
and went straight to testing the camera. Issue is still present!
So the next day, I went to my carrier store, they said they never seen that before. So they're ordering me a shipment to replace it, possible defect.
Well, that night, I decided to try and look deeper into the issue. Flashlight on camera lenses, didn't see anything. Then I remembered from previous
android phones, there's hardware codes you can enter into the Dialer, so I input *#0*#, which is the hardware testing screen.
It looks like this:
https://i.imgur.com/RhJD4WJ.jpg
So obviously, one of the options is "FRONT CAM". I thought I would "test" it. I clicked on it, and it was working fine! I said oh sh!t, WTH.
This is the screenshot of it:
https://i.imgur.com/2BiaA7U.jpg
Then I took the picture as well, and it turned out just fine, like a normal camera. Well when you tap the screen again, it backs out, and switches
into a different mode, or something. And well sure enough, that issue I was having in my main camera app showed up!
This is a screenshot of it:
https://i.imgur.com/kGgJDD1.jpg
Now this is where I'm wondering if the Geniuses and good people here at XDA can figure out.
If you notice in the first screenshot of the "test" https://i.imgur.com/2BiaA7U.jpg
It says SUB AP at the top left....
Then in the next one, the defective one or whatever https://i.imgur.com/kGgJDD1.jpg
It says SUB CC.
Does anyone know what those are, or what they stand for? And if possible, how can I get my camera app to go back to using the correct mode or whatever that is.
This issue happens in all camera apps, the Samsung default camera app, play store camera apps, etc.
Thanks.
FunYunZ said:
I was wondering if anyone else had this issue with the front facing camera. There's a couple people that had this issue as well, check the
mentions for SamsungSupport on Twitter a couple days back(at the time of this post)
There's even a video of it in action: https://twitter.com/Hired_Assassin5/status/918633351510200320
As you can see at the top, there's some major discoloration going on. It's almost like a negative image.
https://i.imgur.com/2ipVzgS.jpg
I got the phone on Sep 15th, release day. The camera was working fine up until around Oct 5th that I know of. Taking selfies with the dog, etc.
Well, I opened it up on the 12th, haven't used it for a while, and I noticed that issue you see in the first image. I contacted Samsung and they had me
go through the whole troubleshooting process, all the way to me factory resetting my device. Factory Reset, then skipped all the setup wizards
and went straight to testing the camera. Issue is still present!
So the next day, I went to my carrier store, they said they never seen that before. So they're ordering me a shipment to replace it, possible defect.
Well, that night, I decided to try and look deeper into the issue. Flashlight on camera lenses, didn't see anything. Then I remembered from previous
android phones, there's hardware codes you can enter into the Dialer, so I input *#0*#, which is the hardware testing screen.
It looks like this:
https://i.imgur.com/RhJD4WJ.jpg
So obviously, one of the options is "FRONT CAM". I thought I would "test" it. I clicked on it, and it was working fine! I said oh sh!t, WTH.
This is the screenshot of it:
https://i.imgur.com/2BiaA7U.jpg
Then I took the picture as well, and it turned out just fine, like a normal camera. Well when you tap the screen again, it backs out, and switches
into a different mode, or something. And well sure enough, that issue I was having in my main camera app showed up!
This is a screenshot of it:
https://i.imgur.com/kGgJDD1.jpg
Now this is where I'm wondering if the Geniuses and good people here at XDA can figure out.
If you notice in the first screenshot of the "test" https://i.imgur.com/2BiaA7U.jpg
It says SUB AP at the top left....
Then in the next one, the defective one or whatever https://i.imgur.com/kGgJDD1.jpg
It says SUB CC.
Does anyone know what those are, or what they stand for? And if possible, how can I get my camera app to go back to using the correct mode or whatever that is.
This issue happens in all camera apps, the Samsung default camera app, play store camera apps, etc.
Thanks.
Click to expand...
Click to collapse
I'm not having that issue *knocks on wood*
But it doesn't sound like a hardware issue though.
Sub AP, Sub CC are probably different Samsung settings not available to end users. Any advice I'd give is to back up, hard reset, test if problem still present, if problem fixed restore data.
When does the problem usually happen, in bright or low light?
What if you use the front camera "flash" does it still happen?
lennie said:
I'm not having that issue *knocks on wood*
But it doesn't sound like a hardware issue though.
Sub AP, Sub CC are probably different Samsung settings not available to end users. Any advice I'd give is to back up, hard reset, test if problem still present, if problem fixed restore data.
When does the problem usually happen, in bright or low light?
What if you use the front camera "flash" does it still happen?
Click to expand...
Click to collapse
I originally thought it was a hardware issue, but seeing it function normally when I did the diagnostic testing, I knew it had to be
something that triggered the software to not work correctly.
the issue is still present no matter what settings I change. Changing resolution, flash on/off, picture size, HDR on/off/auto, all the settings
I can find, the issue is still exists.
EDIT: Is a hard rest the same as a Factory Reset?
FunYunZ said:
I originally thought it was a hardware issue, but seeing it function normally when I did the diagnostic testing, I knew it had to be
something that triggered the software to not work correctly.
the issue is still present no matter what settings I change. Changing resolution, flash on/off, picture size, HDR on/off/auto, all the settings
I can find, the issue is still exists.
EDIT: Is a hard rest the same as a Factory Reset?
Click to expand...
Click to collapse
hard reset = factory reset
have you tried using Odin and doing a fresh FW install?
htc-8925 said:
have you tried using Odin and doing a fresh FW install?
Click to expand...
Click to collapse
I have not. I did a factory reset.
My friend had the same issue.
whiteangelcl said:
My friend had the same issue.
Click to expand...
Click to collapse
Dam, that's unfortunate. That's 4 people now that have had this issue. I wonder how much worse it will get. Hopefully the new replacement doesn't have this issue.
It's weird because it was working fine for a few weeks, and then something happened. Not sure if it auto updated without me knowing and caused this issue.
FunYunZ said:
Dam, that's unfortunate. That's 4 people now that have had this issue. I wonder how much worse it will get. Hopefully the new replacement doesn't have this issue.
It's weird because it was working fine for a few weeks, and then something happened. Not sure if it auto updated without me knowing and caused this issue.
Click to expand...
Click to collapse
sounds like they're sending you a replacement. make sure you are satisfied with the replacement because they might send you a refurb.
i have the same issue as well ... so what happened at the end ? did they end up finding the issue ? how they fixed it ?
emazens said:
i have the same issue as well ... so what happened at the end ? did they end up finding the issue ? how they fixed it ?
Click to expand...
Click to collapse
Nope, Samsung never got back to me. I just went to the Tmobile store and they were like, yep, never seen that before. So they overnight me a new one.
I just begun to have the same issue on my phone and I'm not happy after spending 1k on it. I'm going to my career tomorrow but unfortunately don't know I this will be resolved. Please Let me know what Samsung did for you.
Same problem on my Note8. Following for solution.
solution anyone?
did anyone of u find a solution?
---------- Post added at 12:41 PM ---------- Previous post was at 12:38 PM ----------
i'm suffering with this problem presently and is trying to find a solve.
totaldepth said:
Same problem on my Note8. Following for solution.
Click to expand...
Click to collapse
i am seeing when i open camera ,camera failed
can anyone advise on how to fix?
If you did not mistreat the device, dropped it or fiddle with system settings or something of the sort, warranty is the all time solution for these problems
Hey my note 8 front camera just experienced the same issue. I've talked to Samsung support, and frankly it seems like it is a hardware issue. It is recommended that you use Samsung Support to make a service request. Free shipping both ways, so if you can live without your phone for a week or two (or have a backup phone to use), that's the route I recommend people going.
Original Problem:
MENU / COMMON APPLICATION ( NATIVE) - CAMERA / VIDEO - CAMERA EFFECTS NOT WORKING
Problem found:
FRONT CAMERA FAIL
Solution:
REPLACED COMPONENT
Click to expand...
Click to collapse
Did you manage to find the cause of the problem?
My front selfie camera has the same problem!
sorry to raise up this issue again.. my s8+ is from Indonesia region, and facing the same issue when try to use front camera is failed with notification Warning Unknown Error Occured.
already try Wipe cache partition and hard reset but still facing the same issue..
but if i use front camera for video call thru whatsapp it's working fine, but yet again if check thru *#0*# for Front Camera it's Camera Failed..
is it hardware issue or FW issue ?
Front Facing camera has double image
Has anyone found a fix for this issue yet? Mine started this issue last year and I haven't found a remedy for it yet. Ugh.

Huawei camera app corrupting photos

Hi all,
Been very happy with my p20 pro in the 6 months I've had it. The last few days I have noticed that all of the photos I have taken in the default camera app are corrupted. Any photo I take corrupts and won't open. When I try to open them in gallery it just says loading forever and if I try to send them in WhatsApp you get the gray box with an icon inside.
If I take a photo with a different camera app or by WhatsApps camera then the photos are fine.
I installed the 9.0 update recently but think it worked fine for a few days before this issue came up.
Anyone else experienced this?
Yep this thing appeared to me today, and its starting to get annoying as ****, not only that, the HDR mode sometimes save a picture with green stripes, for some reason also the camera crash every then, ill be doing a factory reset today, something may be wrong after updating to pie, since i didnt have any of those problems before.
I've another problem in which the pictures taken in portrait has green lines in the bokeh area after which the camera app crashes... After a restart it didn't appear yet.

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