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Got my ignito the other day and realised yesterday that I haven't received any texts. The girlfriend also asked why I hadn't replied to her messages, and when I tried to send a message it comes up with:
Your text cannot be sent, check service center address in settings
Click to expand...
Click to collapse
Have looked through the settings and cannot find anywhere where to input the service centre number for O2. Also tried t O2 and O2 service settings programs in the program list, and they have problems connecting to retrieve any settings. Also on the O2 customer forum other people don't seem to have this problem.
Also have called customer services and even they are a bit unaware and wern't even in the know that this phone had been released. The data service guy over there hasn't even got any settings to push to the phone and has gone off to look for some.
Any ideas ?
Edit: The technical guy talked me through going into strat->settings and the phone area, then clicking on services and the 'voice mail and text messages' then retriving the settings to get to the message centre number. But when i do this the error thrown up says:
Cannot read settings from the network, try viewing settings later or disconnect data connection and try again.
Click to expand...
Click to collapse
Tried taking out battery and a hard eset and nothing has helped. The only thin I have done to the phone is update to HARD-SPL but have not flashed a custom ROM yet. Could this be the problem at all, as I didn't test the SMS before updating this ?
CHeers
Might not help but have you tried removing sim and replacing?
ytboy4 said:
Might not help but have you tried removing sim and replacing?
Click to expand...
Click to collapse
Ye the customer service guy got me to do that, and reset, but still the same. Just tried it again and still nothing. Will try my friends SIM card in the ignito to make sure it isn't my old SIM card.
Just managed to send an MMS to someone on the desk next to me at work, so just seems like MMS. Fiddling with different settings in the MMS, like gateway number ports etc, and MMS still works with a number of possible settings but no SMS.
Really hope I didn't screw it up with the HARD SPL, but will try other versions of that tonight.
Cleaned the SIM and nothing, plus a big thing I CAN RECEIVE TEXTS, but still can't send them. But in the phone settings area I can connect to the network for all the other options like call barring, caller ID, call forwarding, and call waiting, just not the voicemail and SMS option.
Lol comedy of errors.
start>settings>connections>advanced network
SMS Tab
there will be 4 possible settings here.
I sugest you try each of them, with a powercycle between each attempt just for good measure.
I had this on T-Mobile - the Sim didn't input the settings on install.
Go to phone > menu > options > services > voice and text settings and click get settings, you can try to input the service centre if it isn't there or wrong.
Cheers for that boys but still no luck. Tried all the GSM GPRS settings in the SMS tab and still the same.
ericson68, tried that lots the day I realised i was having text problems, plus the guy on the phone from O2 got me to try that, but as soon as i click on the SMS/voicemail settings tab it rejects it and says unable to contact. All other tabs on there can be conected to, like call baring etc, just the texts one which is screwed.
O2 have offered to give me a new one when a courier comes to collect the old one. only problem is my billing address is my parents house where the box is, so have to send the phone back to them tomorrow through our royal fail post system. Special delivery time I think.
Could the hard SPL upgrade have affected this in anyway, Im still running the ROM that came with it though ?
Just out of interest if you do a hard reset and then insert the sim do you get a notification asking to set up o2, or is your phone o2 branded?
ytboy4 said:
Just out of interest if you do a hard reset and then insert the sim do you get a notification asking to set up o2, or is your phone o2 branded?
Click to expand...
Click to collapse
The phone is O2 branded and has O2 software on it as well.
I have just hard reset it without the SIM card in and it installs some O2 things going through the progress bar, and also brings up a page to do with O2 GPRS settings and automatically configuring it.
another try
Hi
(sorry, I missed that you alredy tried this)
I have a swedish phone so I am guessing the English meny names.
Maybe you can try this.
Go into settings, select phone, select services, tap "voicemail and sms", tap "get settings from network" and see what happens. You should receive the sms servicec enter number.
Kindest Regards
stefan
stefan0290 said:
Hi
(sorry, I missed that you alredy tried this)
I have a swedish phone so I am guessing the English meny names.
Maybe you can try this.
Go into settings, select phone, select services, tap "voicemail and sms", tap "get settings from network" and see what happens. You should receive the sms servicec enter number.
Kindest Regards
stefan
Click to expand...
Click to collapse
Hey stefan. Thanks but have tried that, and that is where the problem is. The SMS service settings are in there but when I click 'get settings' it says:
'Cannot read settings from network, try again later'....
-Ad- said:
Hey stefan. Thanks but have tried that, and that is where the problem is. The SMS service settings are in there but when I click 'get settings' it says:
'Cannot read settings from network, try again later'....
Click to expand...
Click to collapse
Hi
Is it possible to type in the number and tap ok. That should initiate the phone/network with the message center number..
If there is a number there, what number is it?
stefan
Change the SIM card
Hi,
if you search the forum you will see that several people have the same problem, including myself...
Anyways, only solution (so far) is to change the SIM card. So just change your SIM card with your provider and it should work (this is probably free or really cheap anyways, you keep the same number etc.).
I have an unlocked Diamond and the same problem. Only my SIM card with Telenor provider does not work. Other Telenor cards work and also cards from different provider work.
So just change the SIM card and it should work (some people already tried it and it worked, I am too lazy to go to the store, but I will do it soon. until then I have another SIM card (different number) which works fine)
Cheers!
was this number ported to o2, or was it a new contract?
i had the same problem in the first 24 hours, worked fine after that.
Hey
Sorry didn't reply. Just after my last post I tried a friends SIM card at work and it worked fine, so must be my old sim card (5 yrs). My contract was an upgrade and have been with O2 for those 5 yrs.
New card on way to me now, thanks for all the help !
Custom ROM time this weekend
Some modern SIM cards use automatic SMSC, so the SMSC is NOT stored on the sim as delivered from the provider.
HTC Touch Diamond/WM6 can't handle this.
Unfortunately the interface does not allow you to set it (incorrectly reports network error)
Here is a workaround for different OSs, let's start with WP6:
1) Download the nice tool ATcommander from this thread
Url: http://forum.xda-developers.com/showthread.php?p=2715738
2) Unfold exe to the phone
3) Run the exe on the phone
Enter
AT+CSCA?Click send, verify that the number is not set or incorrect
Enter (substitute your providers SMSC, +4540390999 is danish TDC)
AT+CSCA="+4540390999",145Click send
(145 indicattes international number, see se eg http://www.developershome.com/sms/cscaCommand.asp)
4)
Boot it, and enjoy!
ADDENDUM I:
In below posts different syntaxes has been reported as needed for other (early Android) phones. Like:
AT+CSCA="004540390999" (no type and country code indicated by 00 not +)
AT+CSCA="40390999" (no type, and no country code)
Please try to see what works for the chipset and OS of your phone
ADDENDUM II:
For Androids like the Xperia 2011 phones (at least it works with 2.3.4) you can access the SMSC setting with a build in function.
In the dialer enter
*#*#4636*#*# (4636="INFO")select "Phone information"
Scroll down to SMSC and click "Refresh"
You will see an entry (including the quotes) like
"+4531300040",145for 3.dk in Denmark
And you can edit/enter the SMSC as needed and press Update
As you might have noticed, the format is identical to the "AT+CSCA" parameters above, so it is most likely just a nice wrapping.
Best Regards
Eske Rahn
PS this problem has apperantly been around for years, so the problem is most likely WM not HTC.
see e.g. http://forum.xda-developers.com/archive/index.php/t-242938.html
That describes exactly the same error I got
ER
PPS Keywords, the errormessage:
"Try viewing settings later, or disconnect data connection and try again"
ER
Thank yo very much it worked for me just fine.
I had a problem with my new Xperia x1 and 3G sim from Saudi Arabia telecom Co.
The problem was unability to send SMS messages while I can receive them and sim cannot read sms network settings as well.
WITH YOUR WORKAROUND SOLUTION, I was able to resolve this trouble so, many thanks again and again.
I have HTC HD and had the same issue. About two months I have looked for solution for this problem.
And finally I got it ... here
Thank You so much eske.rahn !!!
Hi, not sure if this is the correct thread for this so sorry if i'm wrong. Have an SMS problem on my phone which is kinda similar to this. I can't send sms messages!!! They just sit in the outbox.
I have a mda IV which is unlocked and am using an O2 sim on it. Everything works great except that now and then I can't send SMS (texts), can receive them ok but not send. Tried my sim in other phones and works ok. Tried other sims in my phone and they don't work either. Also tried soft/hard reset. Have the correct number in the SMS settings and my phone registers on the network ok.
Anyone help please???????
update: i now haven't been able to send a text for 2 days. I don't get any error messages when i try and send.
hoogy07 said:
.... Everything works great except that now and then I can't send SMS (texts), can receive them ok but not send. Tried my sim in other phones and works ok. Tried other sims in my phone and they don't work either. Also tried soft/hard reset. Have the correct number in the SMS settings and my phone registers on the network ok.
.
.
Click to expand...
Click to collapse
Sorry for the late reaction, haven't reviewed this thread for ages...
This does indeed sound like the same problem. Can you see/change your SMSC?
If you already have the correct number entered as SMSC the workaround described will not help. The SMSC is provider dependant. There are many lists 'out there' with SMSC's. So google "SMSC" and your providers name, this should provide you with the correct number.
Feromon said:
I have HTC HD and had the same issue. About two months I have looked for solution for this problem.
...
Click to expand...
Click to collapse
He he, I too wasted a lot of time searching to no avail, until I remembered that this used to be an issue on my old phones a decade ago.
Thanks for this - worked first try on my Diamond which was OK untill I flashed a new ROM (Natalay 2.100). When I tried to check the message centre number I got the cannot read error. It would read other sim cards and another phone could read my sim card (an Orange 3G sim). I tried changing the radio several times and was about to get a new sim card as it was the only other solution I could find that had worked for other people. I can now read the message centre number OK.
I love XDA comunity!!!!!!!!!!! Thanks it worked
big thanks finally my xperia works as it should
really thanx man it helped .... i've been searching for over 6 month for a way i could change by it the message center
Still doesn't work for me, when i'm on andriod..
it didnt worked for me !!!
I'm from romania ..i own a htc diamond and i just did what you told me to do with AT comannder
it went well until i had to send at+csca = "the number it showed",145
and it gives me an error....
i have tried in so mani ways.. even the => start/settings/phone/band
im finding hard to believe that i can't do anything !
Thank you for your time...and hope that someone comes up with a solucion!
thx for this very useful topic. Solved my problem in seconds...
Just to note that for Android this didn't work for me until I changed the number to remove the + sign and substitute 00. Also removed the ,145 at the end.
So, for example:
AT+CSCA="+31653131313",145
Would become:
AT+CSCA="0031653131313"
Not sure if this is the case in all builds, but it certainly fixed mine. The SMS in WM still works with this change, so no harm done.
thanks you are very helpfull
For Vodafone AU the SMSC was stored on the SIM but in +61... format, I alo had to change it to a local only number using:
AT+CSCA="0415011501"
WM still works and Android now works after that. Hopefully I don't need to go overseas for a while...
Thanks its work, with my HTC Diamond and Indosat simcard,
Thx you....
thanks very much! spent many hours hard resetting, talking to my service provider, etc. this finally works.
hi,
i face similar problems with htc diamond, wm6 & nataly rom. sometimes i do not receive some sms. i dont have a problem in the outgoing messages. only in the incoming. any help ?
Happy
I'm glad to see that it had helped people.
And sorry for the delayed reaction, been out of this forum for a few years...
But yes markzb, the implementation of AT-commands of the 'modem' might vary slightly. Thanks for the input on what syntax other phones accepts *ThumbsUp*. I'm not sure if it is an OS or chipset difference, but I would guess chipset...
a quick history of what I've done so far
Sumsung I897 captivate from ATT unlock and being used on Telus network was working great for about 4 days, then all kinds of problem started cropping up.
Phone came unlocked, I rooted using update.zip from xda, installed rom manager and started removing ATT bloatware, entered SMS and APN info which worked fine.
Yesterday I noticed that where I once got good reception I was now getting nothing and would have to drive down the street before I would get something descent. I thought maybe I'd put it back to stock with rom manager and see if that would help which it did not. It actually made it worse, decided to go all out and use the Odin3 one click downloader just to make sure I was back to stock firmware. This didn't work either but now I can enter the SMS and change the preferred network type but it doesn't save. Preferred network type is grayed out and even though I can change it it never save same as SMS.
Now I can't hold connecting in my living room where my wifes Milestone gets full bars. I tried taking the phone to where I had the best signal and change the preferred network, SMS, and set the network operator but it doesn't save any info, can't find on operator half the time on manual or auto and gave me an error and logged it to #*9900#
I've been at this for 2 days straight and can't figure out how to get it right back to stock, it seems to keep hanging onto the same preferred network and not saving anything I enter.
What can I do to get back to stock, and it has to be something that wipes everything clean, clean, clean, because even the GSM disconnects stay logged under *#*#4636#*#*
***I desperately even tried pulling the batt and SIM card for the night in hopes that would do something.
So, if I'm understand what happened correctly, you bought an unlocked Captivate, rooted it, deleted some bloatware, entered your Telus APN info and everything worked awesome for about four days. Now everything has gone down the hole. Is that right?
If that is the case, then we need to figure out what changed. Using Odin3 would have definitely put you back to stock/unrooted your phone, I don't think you could go back any further than that. If I were you, I would act like I first got the phone. As in, I would do everything you did to it, as if was day one. At one point, everything worked fine. Try to recreate that. You can always look into exchanging it or perhaps Samsung customer support can give you a little more insight to what's going on. Here's the number if you want to try them out.
Samsung customer service - 1.800.726.7864
Thanks, I've gone through the process a few times today from start to finish trying to figure it out ... maybe some of the problems aren't real problems and just limitations that I didn't know where their. I've since flash with odin3+re-partion to the bone stock i897UCJF6 as in not the one click method. It loaded fine but still have the same issue, I can't set preferred network type or get it to keep the number entered into SMSC. I think if I can get passed that I'll be be one the up side of winning. I keep noticing that the log of GSM disconnects never clears or the usage statistics under *#*#4636#*# , I'm thinking its in the same area that other bad data is being held onto instead of being cleared when flash firmware or factory reset.
Is anyone able to change preferred network type? maybe I was never able to change it but I think I should be able too.
I may be wrong in assuming this but I don't think ATT is going to be interested helping me connect one of their handset that I'm trying to use on foreign network, but I could be wrong and is an open option.
*#*#197328640#*#*
debug screen
phone control
network control
band selection
wcdma band
wcdma all
menu->end
used this to lock my phone to WCDMA only so that problem is solved
*** never mind posted to soon it still didn't stick after rebooting
be carefull using the service menu as I have no idea what most of this stuff does
I got the SMS service number issue fix by taking out my sim, swapping in another known working sim from the same network, setting the service number, pressing update and then swapping back. Before every time I tried to update the service number it spit out an "update error" can anybody tell where the SMS config data is stored? on the phone or sim.
The only problem I'm having now is with reception which maybe fixable if I can set the preferred network to WCDMA only. But the button for that option is a light blue colour vs other phones that I can change this setting on. Does the blue mean anything like a locked function or something that set by the firmware as unchangeable?
I have the HTC Pure unlocked. I had recently changed over from Fido to Rogers. At first everything seemed to work properly, but somewhere, some how things changed. I can no longer use my browser(internet explorer). It seems that everything else works. I can get my mail (yahoo and Hotmail), I can check my facebook and get a weather update. All of those things tell me that I am receiving a connection, but my explorer doesn't work. I have been trying everything. I even did a hard boot and restored to original settings. I inputted all of the normal settings, but still nothing. What am I missing? Why would it work before, but not now.
I have looked at the treads and post here to try and find something but haven't been successful.
this is one example of the different settings I have found and tried with no luck.
For Internet Access/Texting
Name
Rogers
APN
internet.com
Username
wapuser1
Password
wap
MCC
302 (should already be filled in)
MNC
either 720 or 72 depending on your SIM card (should already be filled in)
Leave all other settings blank.
I also changed sim cards as well. I think (but am not 100%) everything went squirrely after I changed sim cards. Could this have something to do with the sim. When I got the card from Rogers I noticed it didn't gave the 3G labelling on there like the old one and inquired, but they told me that there is no difference in the cards.
Thanks in advance and if there already is a solution for this please re-direct me to it. I looked, but could not find the answer.
To further update, I have gotten another sim card, because I was told by the guy at Rogers that the sim I currently have is outdate. Today I have a new sim once again, but still have the same old problem. I have seen that there were a lot of views on this thread, but unfortunatelly no replies. I am sure there must be someone out there that knows what to do. I am open to suggestions.
Thanks.
OK, Just to let u all know, the problem is solved. I don't know how to delete the thread so I figured just put this up so I don't get any responces (like if that would actually happen, lol)
Can anyone answer this? I don't have a problem right now. I'm just interested in learning how this works.
On my Note, the number shown in Messaging > Settings > Message Centre is +6596197777 which is the correct number for Singapore where I live.
However, the number shown by the code string *#*#4636#*#* > Phone Information > SMSC: > Refresh is "06915669917777".
Why are these two numbers different? Is the second one a different format?
Why I'm Asking
I came across a number of posts on various forums describing problems with sending sms (while still being able to receive) and I had this problem myself for a while.
1. Many posts said that the way to fix this problem was to get into the testing menu with *#*#4636#*#* and input the number in the SMSC: field and hit the "Update" button.
2. However, when I tried entering +6596197777, it returned "Update Error"
3. If I leave the field blank (it's always blank by default), and hit Refresh then
"06915669917777" appears.
4. I was able to send sms messages successfully with this number BUT WITH NO number entered in the Messaging > Settings > Message Centre.
5. I assumed (probably wrongly) that the Message Centre number was embedded on the SIM card when supplied by the telco.
Thanks in advance for any help with how this works.
Trevor
sacentre said:
Can anyone answer this? I don't have a problem right now. I'm just interested in learning how this works.
On my Note, the number shown in Messaging > Settings > Message Centre is +6596197777 which is the correct number for Singapore where I live.
However, the number shown by the code string *#*#4636#*#* > Phone Information > SMSC: > Refresh is "06915669917777".
Why are these two numbers different? Is the second one a different format?
Why I'm Asking
I came across a number of posts on various forums describing problems with sending sms (while still being able to receive) and I had this problem myself for a while.
1. Many posts said that the way to fix this problem was to get into the testing menu with *#*#4636#*#* and input the number in the SMSC: field and hit the "Update" button.
2. However, when I tried entering +6596197777, it returned "Update Error"
3. If I leave the field blank (it's always blank by default), and hit Refresh then
"06915669917777" appears.
4. I was able to send sms messages successfully with this number BUT WITH NO number entered in the Messaging > Settings > Message Centre.
5. I assumed (probably wrongly) that the Message Centre number was embedded on the SIM card when supplied by the ISP.
Thanks in advance for any help with how this works.
Trevor
Click to expand...
Click to collapse
i had similar problem with miui on my samsung s2, for me helped like this: put another sim card, send sms and than put back that main sim card. Maybe it will help
Hello sacentre,
I had a similar experience with my x10 when i updated to gingerbread 2.3.3. I tried messing with the settings, and after a lot of factory resets and google search, only one thing solved it. I can't guarantee if this will work for you, but here it goes.
1. Go to your local ISP and ask them to replace your SIM with a new one. (the reason behind this is that there might be an issue with old SIM cards, even if they are only a few months old) In most countries they allow you to keep the same number.
2. Power down phone and remove the old SIM card.
3. Power on the phone without the SIM card.
4. Power off phone.
5. Power it on with the new SIM card inserted.
The above did the job for me. If all else fails, factory reset.
Hi, thanks for the replies.
It's one of those things where the picture gradually evolves over time and is far more complicated than I'd thought (no surprise really). It's interesting though. As I said at the start of the thread, I can send sms correctly but I'd like to know more about how the software/firmware works and what these damn numbers mean.
The trick of putting the SIM card into another phone and attempting to enter the Message Centre number there was suggested a couple of times on the forums.
When I took the phone to my telco, that's the first thing they tried after I asked them to check and/or replace the SIM card. This confirmed my assumptions that
1. the number is embedded on the SIM card by the telco when supplied with the mobile contract.
2. the phone reads the number from the SIM card and the number should appear in the SMSC: field in the Testing menu when the Refresh button is hit. This doesn't happen. Even when I tried it the first time, all I was getting was "00" but later the different number as I describe above appeared. It works however but I still want to know why the number is different from the one in the Messaging app.
The staff at my telco had no knowledge of the Testing menu and emphatically claimed it was a third party app I'd installed illegally until I got one of them to key in the code on their own phone and see the menu for themselves!
Neither they nor I noticed that the phone's Messaging app did not have any Message Centre number entered at the time. I was still able to send sms with no number entered.
I learn a little more each day thanks to contributors on these forums. Thanks again.
Trevor
Bassarnis said:
Hello sacentre,
I had a similar experience with my x10 when i updated to gingerbread 2.3.3. I tried messing with the settings, and after a lot of factory resets and google search, only one thing solved it. I can't guarantee if this will work for you, but here it goes.
1. Go to your local ISP and ask them to replace your SIM with a new one. (the reason behind this is that there might be an issue with old SIM cards, even if they are only a few months old) In most countries they allow you to keep the same number.
2. Power down phone and remove the old SIM card.
3. Power on the phone without the SIM card.
4. Power off phone.
5. Power it on with the new SIM card inserted.
The above did the job for me. If all else fails, factory reset.
Click to expand...
Click to collapse