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Just to know if this issue is common over the TD2 comunity!!!
I voted and I do. It is not just by the volume bar but all over the screen. It moves to different places during the day. Indoors and at night it is not noticable when the screen is on but during the day and when the screen is off I can see it. Hopefully it is an issue that is fixed and HTC will replace our units mebe.
I had a TD2 for about 2 weeks when I noticed dust entering beneath the screen near the volume keys. I returned it for an exchange and have had a second TD2 for a week and this one is doing exactly the same....seems to much of a coincidence to be an isolated case....I suspect there is a design flaw.
Im now arranging to return this device, going to choose something different....shame though cos I thought the TD2 was such an improvement over the original TD!
Looks like is better to wait for TP2, ha?
What about blowing off the dust with compressed air can? Did anybody try it?
later
To blow it off you have to dismantle your TD2 from backside. There is no service manual (dismantling guide) yet. I sent my TD2 to the service, they blowed the dust off, but the dust is coming in again. I think there is a sealing problem...
So, lets get antistatic gloves, screw driver, plastic crowbar and...
It may be interesting to see if there's a correlation with where the device is constructed. Mine is made in taiwan and has no dust.
deechte said:
It may be interesting to see if there's a correlation with where the device is constructed. Mine is made in taiwan and has no dust.
Click to expand...
Click to collapse
Mine is also taiwan. But WITH dust..
I also encountered this problem.. i just got this phone 2 days ago.. Though not really a lot of dust.. but it is still visible beneath the screen, near volume keys.. ARGH!! Mine is also from taiwan..
ME TOO
I have my second unit now and both has the dust problem!
this is sooo sad,
I already called htc support center and I am waiting on an answer.
No dust here.
no dust after month!
no dust here either. Any idea from which side it should get under ur screen? and might It have anything to do with the way ur handling ur phones? (not pointing fingers here, just curious)
Dust here after four weeks.
It wont let me vote for some reason either in the poll. Mine is not in a dusty environment and lives in a canvas cover so no idea how its got in!
Yes Dust after one week of use...
R.
Also dust after 1 week already, have it now almost a month.
No dust anywhere maybe, because I'm using a pouch bag
dust free after 1 week. i always put in my leather case.
So after looking at my phone last night under dim light I noticed something... dust in the screen, no big deal... that was until i noticed it was UNDERNEATH the freaking screen!
Of course nothing I tried can get it loose, I already sent an email to HTC regarding the issue so now I play the waiting game. I've had htc's for years now (mogul, touch pro, touch pro 2) and this is the only time I remember having this problem (I am ocd about my phones, they must look like they are new, always )
Has anyone else out there had this problem? The phone is not even a month old! And I can't stand seeing that crap there, always ruining whatever i'm looking at
Please offer any solutions! I have a friend who works for tmobile so i'll be asking him later when I see him but I also need xda forum input
I had that with one replacement HD7. When I got my HD7 I actually went through 4 of them to get one without faults. The first one had reception problems. The second one had patches of dead pixels al over the screen. The third had particulates under the screen. I finally went to a different store and received a perfect one.
I might mention, in case it has an impact on it, wipe the display from side to side gently. Don't wipe from top to bottom or bottom to top. I have an idea duct and particulates are able to channel under the screen from the little mesh grill areas at the top and bottom.
I thought it would be from these too as they all seem to have came in form the mesh grille on top, I'm going to the t-mobile store in a bit and see what they can do with it.
No impacts here at all, I have an otterbox case on it too... so much to have a nasty little lint thing get stuck on the inside!!
Now all I see is that thing on there, it makes me so mad
The only problem i had with dust was on the freaking speakers and i can't get them out no matter how hard i try
I had dust on my htc desire, thought it was a htc specific problem until I saw my mates iPhone!
UIpdate:
HTC emailed me saying "we apologize for this, please contact our service center M-F regarding this issue"
We'll see what happens when I call them tomorrow... I expect a WARRANTY repair!
thekiller99 said:
The only problem i had with dust was on the freaking speakers and i can't get them out no matter how hard i try
Click to expand...
Click to collapse
Simple fix for that.
I use a lens cloth and eye glasses cleaner. Wet the cloth a bit and fold it into and edge and clean the speakers. Takes all the dust out of mine. Looks brand new!
Finally spoke with HTC repair center today, good news is they will look at my phone... bad news is I have to pay to ship it to them and apart from that I gotta be HD7 less for 6 to 10business days!!
Well just the thought of that crap no longer being underneath my screen is good enough to think about those 10 days going by quickly
Is a mushy/recessed power button normal? I can still press it but it feels as if one side is mushed down and the other barely protrudes from the body. I asked a Sprint rep online and they said thats how its supposed to be but I doubt it.
Also, If I received it after ordering it online (Sprint website) will I be able to return it in any sprint brick and mortar store and receive a new one?
I also have a slight overhang and slight gap.
SirSleep said:
Is a mushy/recessed power button normal? I can still press it but it feels as if one side is mushed down and the other barely protrudes from the body. I asked a Sprint rep online and they said thats how its supposed to be but I doubt it.
Also, If I received it after ordering it online (Sprint website) will I be able to return it in any sprint brick and mortar store and receive a new one?
I also have a slight overhang and slight gap.
Click to expand...
Click to collapse
Not sure about Sprint since I am in UK but the power button is same here and I heard lots of people saying the button is recessed.
Sent from my HTC One using xda app-developers app
h.han said:
Not sure about Sprint since I am in UK but the power button is same here and I heard lots of people saying the button is recessed.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Would it pose a problem in the future where it becomes unpressable?
SirSleep said:
Would it pose a problem in the future where it becomes unpressable?
Click to expand...
Click to collapse
I don't really know TBH, it feels quite good despite that it's recessed a bit, I don't know if eventually it will be unpressable, hope it won't.
Sent from my HTC One using xda app-developers app
Weird mine is slightly raised. Not much but just ever so much. It also has a great tactile feel like the iphone 5 volume bottons a nice little click can even be heard when I press it.
I got 3rd HTC one from p4u UK but power button is almost same in all three but second one got slightly improved, 1st htc one got visible gap on top, 2nd one got very negligible and less gap but rough plastic side surface and and misaligned usb port but visible white stuck pixel and 3rd one is almost no gap any side but this time SIM ejector slotis not flushed bit raised and sadely one very microscopic stuck pixel again which is only visible mostly in pixel testing app or in black background with microscopic eyes, I'm really fade up now with HTC, I never go beyond 2nd replacement in my entire life but thinking to keep this one as it's not perfect but less worse among three and now I have no patience or courage left and yes 1st and 2nd one was Made in Taiwan and this one is Made in China but this one is 99% ok gapwise or I can say that there is no gap, another thing worth to mention that camera quality is worse or same worse in 1st and 2nd and one as whenever I tried to shot fast moving object from fast running tube subject was always blurred but this time I shot same thing and surprisingly no blur at all from fast moving tube and device serial start from SH34DW
Send from HTC ONE
This is my 2nd One. Returned the first due to slight chips on one edge which looks like it was damage caused in the manufacturing process. Anyway, I digress....
On this One my power button sticks out by a good chunk. About a mm in truth. I made a comment to my girlfriend that it feels like it is raised considerably more than the first One I owned.
The girl in the 3 store made the comment that she will get me, and I quote "one of the new phones that have just come in." Whether this was just the usual talk used by all sales reps or genuine I don't know, but this phone seems better made in a few places. No rough edges around headphone/usb sockets, no gap between top metal grill and plastic surround and better feeling power button.
Maybe my last phone was a particularly bad handset, but if this One is a newer batch it seems that HTC have really sorted the early problems
Sent from my HTC One using Tapatalk 2
Im glad I got mine from UK O2 then seems I dont have any of these issues. Obly problem is that it cane with no charger.
Maybe network providers have more quality control ?
Sent from my HTC One using Tapatalk 2
I just noticed that the top edge of my screen isn't flush with the speaker. It's slightly raised and my finger sorta nicks it every time I swipe down. Is this a normal thing or a slight defect?
Sent from my HTCONE using xda premium
blackmamba0730 said:
I just noticed that the top edge of my screen isn't flush with the speaker. It's slightly raised and my finger sorta nicks it every time I swipe down. Is this a normal thing or a slight defect?
Sent from my HTCONE using xda premium
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Click to collapse
On the left side? If so I have the same thing.
Sent from my HTCONE using xda app-developers app
racrickey said:
On the left side? If so I have the same thing.
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
It goes all the way across but yeah, more so on the left side for me too.
Sent from my HTCONE using xda premium
blackmamba0730 said:
I just noticed that the top edge of my screen isn't flush with the speaker. It's slightly raised and my finger sorta nicks it every time I swipe down. Is this a normal thing or a slight defect?
Sent from my HTCONE using xda premium
Click to expand...
Click to collapse
It seems that it is an issue. I have the silver and its very minimal and isn't an issue for me. I've since ordered the black as a replacement (wanted black in the first place) and is much worse and not acceptable to me, and the top speaker grill has 3 scratches on it so I called sprint and they are processing an order to replace the black.
blackmamba0730 said:
I just noticed that the top edge of my screen isn't flush with the speaker. It's slightly raised and my finger sorta nicks it every time I swipe down. Is this a normal thing or a slight defect?
Sent from my HTCONE using xda premium
Click to expand...
Click to collapse
I think its a lack of quality control. Some are flush, some aren't. If it bothers you, you may want to see about exchanging it and be sure to point out that you believe it is a manufacturer's defect (this will be key in avoiding the Sprint restocking fee assuming you bought from Sprint). Another thing to consider is that if you intend to put a screen protector on the device, screen protectors only cover the glass and not the speaker grills. Therefore the "nick" you describe will be present even if you have a flush screen because the screen protector will create a non-flush edge (and the "nick" will be even larger if you apply it to your current device).
batch problem maybe, lack of quality control.
I have the opposite issue at the bottom. The screen appears to be sunken in ever so slightly on the sides, while the speaker is flush with the sides and its flush at the top. I can feel it somewhat, but this is my second unit after a dead pixel replacement so I'm probably going to roll with it because the replacement could have bigger issues.
Just picked mine up today. Also noticed the left side of the screen isn't completely flush. The right side is a little closer, but the left side is the worst.
Sent from my HTCONE using xda premium
Got my Black replacement yesterday. Very slight raised glass on the top left but it's so minimal I'm not going to complain. I guess 3rd ones a charm. Just sucked dealing with Sprints telesales dept for 2 weeks trying to get a acceptable device.
I'm upset they rushed this phone out without thoroughly looking over It better.. I got the unflush screen, the gap up top.. argued with a sprint rep today about the gap and he opened a new HTC and it had the same problem.. so another rep said the gap is for better antenna signal lol
Sent from my HTCONE using Tapatalk 2
I have a black one. It is the same. Top left is noticeable. It isnt really bothering me till I get some scratches or nicks in the anodization if u know what I mean.
Sent from my HTCONE using xda app-developers app
My HTC one also has a raised screen on the entire top side but the bottom side is flush and everything else about the build quality is good. Eventually, it started bothering me and I ordered a replacement phone (wirefly.com and within my two weeks). The replacement phone had the same problem and it also had a huge gap between the aluminum and white plastic (which my original didn't have). So I ordered another replacement phone and this time the screen is raised on the left top side and lowered on the top right side meaning it's slanted in reference to the body of the phone. And there's a smaller gap between the aluminum and white plastic. I feel like this is going to be an endless cycle. What should I do?
I love the phone but this is bad quality control on HTC's side.
bhaktasa said:
My HTC one also has a raised screen on the entire top side but the bottom side is flush and everything else about the build quality is good. Eventually, it started bothering me and I ordered a replacement phone (wirefly.com and within my two weeks). The replacement phone had the same problem and it also had a huge gap between the aluminum and white plastic (which my original didn't have). So I ordered another replacement phone and this time the screen is raised on the left top side and lowered on the top right side meaning it's slanted in reference to the body of the phone. And there's a smaller gap between the aluminum and white plastic. I feel like this is going to be an endless cycle. What should I do?
I love the phone but this is bad quality control on HTC's side.
Click to expand...
Click to collapse
Right now, its pretty much luck of the draw as to if you can get a flush one or not. I guess it will also depend on how much patience you have as to how many times are you willing to do an exchange. Also, just realize that if you do finally get a unit with a flush screen, if you put a screen protector on it, it will only cover the glass and not the speaker grills. This means that the screen protector will then create an edge/lip at the top and bottom of the glass panel so again, it will not feel flush/smooth due to the screen protector.
Marty said:
Right now, its pretty much luck of the draw as to if you can get a flush one or not. I guess it will also depend on how much patience you have as to how many times are you willing to do an exchange. Also, just realize that if you do finally get a unit with a flush screen, if you put a screen protector on it, it will only cover the glass and not the speaker grills. This means that the screen protector will then create an edge/lip at the top and bottom of the glass panel so again, it will not feel flush/smooth due to the screen protector.
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Click to collapse
I don't use a screen protector so that's not a problem. I just want a good phone. How is that I can get three phones that look completely different in build from the same company? That just seems so odd to me and looks bad on HTC's side. I feel like if this is going to be an endless cycle, I might make the switch to a different phone.
bhaktasa said:
I don't use a screen protector so that's not a problem. I just want a good phone. How is that I can get three phones that look completely different in build from the same company? That just seems so odd to me and looks bad on HTC's side. I feel like if this is going to be an endless cycle, I might make the switch to a different phone.
Click to expand...
Click to collapse
It has been said that, that's why the black version' s release was delayed...to correct some minor design flaws, such as the ones you are having problems with....
Hope this helps...
w8setter said:
It has been said that, that's why the black version' s release was delayed...to correct some minor design flaws, such as the ones you are having problems with....
Hope this helps...
Click to expand...
Click to collapse
I've had three black HTC Ones and all had the same issue of the screen not being flush with the speaker grills. The issue was definitely not corrected in the black version.
---------- Post added at 10:00 AM ---------- Previous post was at 09:53 AM ----------
bhaktasa said:
I don't use a screen protector so that's not a problem. I just want a good phone. How is that I can get three phones that look completely different in build from the same company? That just seems so odd to me and looks bad on HTC's side. I feel like if this is going to be an endless cycle, I might make the switch to a different phone.
Click to expand...
Click to collapse
I also got frustrated with HTC quality control issues and some of the software choices they made in Sense 5 and so I am currently trying out a Galaxy S4 (haven't decided if I am going to keep it yet). Its not quite as snappy as the One but its acceptable to me as far as speed goes. No real quality control issues I've noticed and enjoying all the features Samsung has packed into this device. Both devices are great but each has its tradeoffs.
Hello everybody! I do not know where to begin but hope this forum.xda-developers.com will be useful for me. warmest regards from annonce escorte - www.goldendolls.com
It literally appeared today. At first I thought it was a dead pixel but it's not completely black it's gray and also I looked at it with a magnifier and it's not square it's like a blob.
Is there any way to get it out or something without taking the phone apart? Since it got there randomly today and wasn't there out-of-box.
Sent from my HTC One using Tapatalk 2
Dust shouldnt get under the screen so bring it back.
Sent from my HTC One using xda app-developers app
It's miniscule and they will probably think I'm crazy what if they don't give me a new one, no solutions?
Sent from my HTC One using Tapatalk 2
They way the screen is manufactured should prevent any dust form ever getting inside the screen. There is a special "goo" that is filled in between the gap of the lcd and digitizer. Any dust in the screen was left there in the manufacturing process. I had the same issue, I just went to the place I bought the phone and exchanged it. Now I am happy.
I actually have a speck under my screen too. I've only had my One a little over a week and I noticed it a few days ago when I decided to check for dead pixels since a few people have had them. Thought it was at first, like you did, but I see it with my screen off. I'm on AT&T so are they known to try to brush off a little spot like that? I know they really shouldn't be able to professionally but I just don't want anybody to try to give me any lip for complaining.
If there is a potential opening for dust I sure as hell don't want any more and muddy up a beautiful device. Sounds like I should exchange mine too, huh?
I really hope this isn't going to be a problem, the sensation was plagued by this issue, but it had no where near the level of build quality of the One. I sent my sensation back to htc and they replaced the screen. If it gets worse then send it back.
I havent tried bringing my phone back yet for the dust but this is the second One I've had because the first kept shutting off by itself so if anything you could fib and say it keeps restarting itself randomly on you cause then they'd had to excange it HAHAHA I have AT&T too and they can be **** heads when you try to get replacements
Good luck!
Sent from my HTC One using Tapatalk 2
yourpassenger said:
I really hope this isn't going to be a problem, the sensation was plagued by this issue, but it had no where near the level of build quality of the One. I sent my sensation back to htc and they replaced the screen. If it gets worse then send it back.
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Click to collapse
Yeah I have until Friday until my 2 week replacement period is up so if it continues to bother me I'll bring it back to AT&T
Sent from my HTC One using Tapatalk 2