Related
anyone else had this
external speaker stopped for no reason.
will only work if I put pressure around it. ie top of battery or camera area..
has ace of spades ringtone burnt out wiring? haha
looks like generic flash and back to orange.. anyone got one?
maybe some kind of wire got loose ?
Speaking of which...
Is there a disassemble somewhere on the site?
Check this out, might be able to see what wire got loose.
http://www.gpspassion.com/download/HTC_Kaiser_disassembly.pdf
I have the same problem. I took the top part apart. I took the speaker out, but could not a problem with it. I should test another little speaker I might have around. If the speaker is bad I am going to order a new one.
I had it with HTC, and the Kaiser. I am going to fix the phone and sell it, and go buy an iPhone 3G later....
I bought the Pure in November. Since then its been in a case 100% of the time, NO drops, NO water damage. Last week it developed the "spot" shown on the picture. It looks like a thumbprint, almost. Its unlocked, hard spl'ed, and was running a custom ROM but I reflashed to stock ROM in desperation. I am just stumped and more than a little ticked off-I mean I bought it unsubsidized and it crapped out quicker than my husbands $20.00 Nokia. The touchscreen does function normally though. I contacted HTC, who told me to contact AT&T. I'm guess I'm trying to figure out if its worth trying to replace the digitizer or just sell it to gazelle.com for the 50 bucks they offered. Thanks for any help you can offer.
Hello, I've had this problem on my diamond2, I took it to my operator and they program from replacing the front panel, the problem is that the digitizer glued to the screen. Good luck and I hope I have helped!
Thank you, that does help! I'll call AT&T now.
I had the same problem just sent it into ATT to get fixed.
Screen Problem
Unfortunately, I have seen it. I'm seeing it right now- take a look at the attachments.... So this is possibly not the display itself and may be the digitizer fusing somehow with the display, huh?/ Would anyone know where to get the take- apart for this phone??? Actually, what AT&T is calling the Pure is the HTC Warhawk ST6356- I paid cash for mine so I wouldn't have to commit, so sending or calling AT&T probably won't help me....
Hardstarburst said:
Unfortunately, I have seen it. I'm seeing it right now- take a look at the attachments.... So this is possibly not the display itself and may be the digitizer fusing somehow with the display, huh?/ Would anyone know where to get the take- apart for this phone??? Actually, what AT&T is calling the Pure is the HTC Warhawk ST6356- I paid cash for mine so I wouldn't have to commit, so sending or calling AT&T probably won't help me....
Click to expand...
Click to collapse
Search for newton rings, you may be able to fix it by applying duct tape and trying to separate the layers.
Otherwise you will find digitizer replacement instructions if you search here.
its same to meee
how to fix it
I had this problem before, after my phone had a 1 feet fall to the ground. Surprisingly, it slowly went away. After a few days, it's totally gone! Lucky me!
Hardstarburst said:
Unfortunately, I have seen it. I'm seeing it right now- take a look at the attachments.... So this is possibly not the display itself and may be the digitizer fusing somehow with the display, huh?/ Would anyone know where to get the take- apart for this phone??? Actually, what AT&T is calling the Pure is the HTC Warhawk ST6356- I paid cash for mine so I wouldn't have to commit, so sending or calling AT&T probably won't help me....
Click to expand...
Click to collapse
That's LCD internal bleeding, fixed a few with that issue.
LCD is simple to replace & the digitizer is a little harder as it is bonded to the front casing.
The LCD % digitizer are totally separate & are not bonded as some people suggest.
The Diamond 2 is one of the easiest HTC devices to dismantle which is fortunate as the quality of LCD & digitizers mean you need to dismantle them frequently.
witch1 said:
I bought the Pure in November. Since then its been in a case 100% of the time, NO drops, NO water damage. Last week it developed the "spot" shown on the picture. It looks like a thumbprint, almost. Its unlocked, hard spl'ed, and was running a custom ROM but I reflashed to stock ROM in desperation. I am just stumped and more than a little ticked off-I mean I bought it unsubsidized and it crapped out quicker than my husbands $20.00 Nokia. The touchscreen does function normally though. I contacted HTC, who told me to contact AT&T. I'm guess I'm trying to figure out if its worth trying to replace the digitizer or just sell it to gazelle.com for the 50 bucks they offered. Thanks for any help you can offer.
Click to expand...
Click to collapse
this is definitely the digitiser problem. I have the same problem for almost one year, but i manneget to overcome it with the solution i have discribed here:
http://forum.xda-developers.com/showpost.php?p=5496201&postcount=78
i do not exactly what it is and why does it happening. but you can order a new digitiser from ebay for 5-10 USD and install it by your self, of course if your have applied for waranty repair already and they have refused to you.
Mister B said:
That's LCD internal bleeding, fixed a few with that issue.
LCD is simple to replace & the digitizer is a little harder as it is bonded to the front casing.
The LCD % digitizer are totally separate & are not bonded as some people suggest.
The Diamond 2 is one of the easiest HTC devices to dismantle which is fortunate as the quality of LCD & digitizers mean you need to dismantle them frequently.
Click to expand...
Click to collapse
Mister b, did you say you fixed a few of the ATT HTC Pure with this issue?? It seems fairly straightforward to replace, all except for the lower portion of the case. I can take the screws out of the top and I see how it comes apart, but it is still somehow attached at the bottom and I have pulled as hard as I dare. This phone is my "daily driver" I can't destroy it in an attempt to fix it. Any idea where I can get a take-apart manual or vid for the Pure, or do you know how the bottom portion attaches?
Hardstarburst said:
Mister b, did you say you fixed a few of the ATT HTC Pure with this issue?? It seems fairly straightforward to replace, all except for the lower portion of the case. I can take the screws out of the top and I see how it comes apart, but it is still somehow attached at the bottom and I have pulled as hard as I dare. This phone is my "daily driver" I can't destroy it in an attempt to fix it. Any idea where I can get a take-apart manual or vid for the Pure, or do you know how the bottom portion attaches?
Click to expand...
Click to collapse
I think on your model mentioned 2 lower screws are hidden under removable trim panel under buttons !
Youtube for a dismantling guide or look in wiki section.
Hi All,
For those who own the black HTC One, do you find half of the bottom speaker grille's hole is not as deep as the other half?
I mean it seems like half of it is fake holes.
I asked this question because I just tried with a demo unit on my local shop and noticed this problem. Compared to the silver HTC One beside the black one, the speaker grille seemed fine.
I'm pretty sure the actual speakers only take up a small portion of those holes in the grills. So yes I would say the other half are more likely just for show.
coming from the og one x
But the silver unit's speakers seems utilizing the whole grilles.
I hope it's just a defect on this one black demo unit though.
Aetherion90 said:
But the silver unit's speakers seems utilizing the whole grilles.
I hope it's just a defect on this one black demo unit though.
Click to expand...
Click to collapse
I think its the same for the silver
how did you take off the grill?
ichi2k said:
I think its the same for the silver
Click to expand...
Click to collapse
Aetherion90 said:
Hi All,
For those who own the black HTC One, do you find half of the bottom speaker grille's hole is not as deep as the other half?
I mean it seems like half of it is fake holes.
I asked this question because I just tried with a demo unit on my local shop and noticed this problem. Compared to the silver HTC One beside the black one, the speaker grille seemed fine.
Click to expand...
Click to collapse
Hole depth all looks the same on my black One. I believe I remember seeing this on the demo units.
bumping this thread because dammit, after my 4th exchange at the store for various build and camera issues, just noticed this. none of the other ones had this issue, but on this one, its like they didn't drill all the way through half the grill at the bottom, and three bars worth at the top. Of course the store can't do anything for me at this point, and won't let me exchange anymore, even though its yet another defect. Manager said it's just cosmetic.
fachadick said:
bumping this thread because dammit, after my 4th exchange at the store for various build and camera issues, just noticed this. none of the other ones had this issue, but on this one, its like they didn't drill all the way through half the grill at the bottom, and three bars worth at the top. Of course the store can't do anything for me at this point, and won't let me exchange anymore, even though its yet another defect. Manager said it's just cosmetic.
Click to expand...
Click to collapse
it is just cosmetic. if it wasn't for this thread you would have never noticed it. stop nitpicking and enjoy your phone.
saucyross said:
it is just cosmetic. if it wasn't for this thread you would have never noticed it. stop nitpicking and enjoy your phone.
Click to expand...
Click to collapse
Not at all - you don't know me, and you don't know my motivations. What, do you think I went on xda at the store looking for things to complain about? I noticed it immediately (because it's very noticeable - there's no depth to half the holes, so they look white compared to the proper holes), and pointed it out to the manager right there at the store. Like I said, he wouldn't exchange it because he said it's "just cosmetic". When I got back to my office, I ran a Google search to see how common of an issue it was, and that's when I found this thread.
I'm not even sure it's just cosmetic anyway. If you look at the picture someone posted earlier in the thread, it looks like what's actually happening is that the black backing is pushed flush against the speaker grill, when there should be a gap between the grill and that internal black backing. That's why it appears that the holes aren't drilled all the way through except for directly in front of the speaker hole. It's very jarring to see the difference, and who knows, it could possibly affect the sound. Maybe that gap that's missing on my unit is needed for the BoomSound™ resonance or something.
None of that matters though - even if it is just cosmetic damage, if I pay full price for a phone, shouldn't I expect it to be free of defects, even if the defect is just cosmetic?
If it was minor, I wouldn't care. I've had flagship smartphones for over decade now, going back to the old windows mobile days (although not an iPhone - never an iPhone), and have never, not once, ever felt the need to exchange one, or even send one in for warranty.
I'll continue to use this phone, and I'll enjoy the hell out of it. Just like I've been doing for the past 14 days - this is the best phone I've ever owned. But I can say that while at the same time admitting the reality that there are serious build issues in the manufacturing process of this phone. And I'll have to rememeber that every time I look at my phone. How often do you look at your phone?
So get this, i've been fighting with FutureTel ( repair center) and HTC over a warranty on my One m7. The speakers started to show signs of failure, calls were crackly and popping. My phone has been in the Official double dip case since i got it in may. The case has a major flaw, it causes scratches on the device when you use it, either from dusty rubbing or taking it off and on. So it lightly scuffed the front camera lens to a point where when you use it the image looks a little foggy.. No big deal, i'm not some 16 year old girl taking selfies... So I sent it in.. 2.5 weeks later i get an update " Please authorize the replacement of the LCD display, upper and lower speaker grills due to physical damage"... What?
According to FutureTel, they will not replace the speakers because I have light scratches on the grills.. And because the grills are "fused" to the mid frame, they have to replace the LCD display too.... $329.00.
Hope in the sweet hell does light scratches void a god damned warranty!!
So I called HTC, surely they will think this is absurd... nope, "Warranty is at the discretion of the repair facility. HTC has no say in what is or isn't considered physical damage".. word for word from an HTC Rep.
Completely blown away... Now i will need to either pay $35 to get it back as is, or cough up $330.00 + $45.00 per speaker = $420.00 to get my blown speakers fixed.
This HTC One has been my nightmare device since Day 1. this is the 5th time it has been in for repair and the 4 times before this one, the scratches were present and had no problems...
Anyone else get this crap? Am I the only poor sob that bought an HTC One that has had this many issues..
I have not had any of those issues.. But if it were me i would bring up the last part about it being in multiple times for issues..
Also im guessing your not in the USA.. I say this because you sent the device in for repair to a non HTC facility..
Is it possible to deal with HTC directly for repair?
The speaker grilles are not 'fused' to the mid frame. They are glued. Sounds like FutureTel is trying to pull a fast one.
Sent from my HTC One using Tapatalk Pro
No, HTC does not want us to ship to them. They out sourced FutureTel for all Canadian based repairs..
As for the grills, I know, but it's pointless freaking out over the phone to a call center drone, they are just too low in the power chain to do a damned thing.
I've already talked to HTC and convinced a support tech that this is just stupid! Scratching the door on a car doesn't void the power-train warranty...
So now i'm waiting on HTC's RMA department to step in.
As a side note, i said this to the manager at the local carrier store and he actually spent a few minutes trying to convince me that the phone wasn't actually a car.... Guy's a moron.
Screamed loud enough to get HTC to replace my screen and camera lense/speaker grills AND do the warranty work i sent it in for, and cover it all under warranty.
Nice! Future tel are bunch of scumbags
Iz3man said:
Screamed loud enough to get HTC to replace my screen and camera lense/speaker grills AND do the warranty work i sent it in for, and cover it all under warranty.
Click to expand...
Click to collapse
Did HTC end up doing the repair or the repair company that was trying to cheat you?
HTC stepped up and told the repair depot to do the repair... and some.
Hope someone on here can help me; I've searched everywhere can could not find a solution. The technician who worked on the phone for over 10-15 hours over 1 month looked at me in despair and said "I have no clue"; I thought he was going to start crying.
Everything but the camera worked perfectly before the technician opened the phone to start working in it a month ago. It went downhill from there.
Sequence of events
1. Had a camera problem (constantly out of focus) on my US HTC One Dev edition that started 6 months after owning the phone, which I absolutely loved. Searched and found this was a hardware issue.
2. I'm in Canada with a US phone, so no warranty. HTC wants $200 and 3-6 weeks to fix it. Local shop wants $75. After asking if they knew how to fix this specific phone and that they had the tools, I leave it with them.
3. They installed the new camera, damaged my top speaker grille and phone side, and the screen is uneven (technician: worst phone I have ever seen to repair) If you want an idea of the process have a look at the ifixit website.
4. I order top grille for replacement ($10) from ebay. I realize the screen is has not been properly installed and after 2 days I have a purple dead pixel.
5. I leave for a trip with my family over the Holidays - I start taking photos in low light, guess what? Damn purple issue starts. The new camera was an omnivision from a bad batch (pre-Nov 2013). Fortunately, as a true geek I brought another camera with me, just in case.
6. I order a new camera myself from etradesupply $30 plus $20 shippling = $50. 2 more weeks go by.
7. I receive the grille and get the phone back to the technician, he puts it back together, but the grille won't bend and stick to the phone.
8. New camera arrives and Iget the phone back to the technician to install it, which he does.
9. I come back to pick up the phone - screen is all pixelated and dies shortly thereafter.
10. Technician proposes to swap screen from a bricked One he has from another customer. I hesitate, but agree; just want a working phone already. Donnor phone is pretty much destroyed in the process.
11. Back at the shop to pick up my phone: everything finally looks great. I realize back home that the sim card cannot be detected, and that the speakers make a bad creakling noise when volume is higher than 8 or 9 or at normal levels during a phone call
12. Back at the shop - he fixes the sim card issue (pooly connected wire), speaker issue remains and we have no clue where it's coming from. That's were we are at.
Lessons learned for both of us:
The HTC One is a fantastic phone...until it breaks.
technicians should refuse to repair the HTC One, it's almost guaranteed that they will damage something
I should have sent the phone to HTC for 4 weeks paid $200, pay $100 for a loaner phone and be done with the problem...
Problem description
Problem is blatant when volume is at 8 or 9 or more, but is also there at lower volumes, and during phone calls at any volume, there is a creaking noise from the speakers mostly top one. When we press on the grilles the problem is slightly better.
When the whole phone (electronics) was outside the aluminum unibody frame the noise would stop. As soon as we inserted the top end of the phone assembly into the aluminum frame the noise started.
When beatsaudio is off problem is not as bad.
We inspected the motherboard, daughterboard, casing, speakers and everything looks fine (i.e. nothing broken or missing).
Questions
1. Speaker worked perfectly before the technician swapped the screen and reassembled the phone. It's kind of odd that both speakers started having the same issue at the same time. Is it worth trying to replace the speakers with new ones?
2. Could it be interference from something that was not properly put together?
3. Should I use the phone as a hammer, throw it as far as I can from the top of a 30-story building, in a river from a dam, put it in a bucket filled with fuel, or tie it to a propane tank and shot a bullet into it?
Thanks so much for any help!
fujisan582 said:
Hope someone on here can help me; I've searched everywhere can could not find a solution. The technician who worked on the phone for over 10-15 hours over 1 month looked at me in despair and said "I have no clue"; I thought he was going to start crying.
Everything but the camera worked perfectly before the technician opened the phone to start working in it a month ago. It went downhill from there.
Sequence of events
1. Had a camera problem (constantly out of focus) on my US HTC One Dev edition that started 6 months after owning the phone, which I absolutely loved. Searched and found this was a hardware issue.
2. I'm in Canada with a US phone, so no warranty. HTC wants $200 and 3-6 weeks to fix it. Local shop wants $75. After asking if they knew how to fix this specific phone and that they had the tools, I leave it with them.
3. They installed the new camera, damaged my top speaker grille and phone side, and the screen is uneven (technician: worst phone I have ever seen to repair) If you want an idea of the process have a look at the ifixit website.
4. I order top grille for replacement ($10) from ebay. I realize the screen is has not been properly installed and after 2 days I have a purple dead pixel.
5. I leave for a trip with my family over the Holidays - I start taking photos in low light, guess what? Damn purple issue starts. The new camera was an omnivision from a bad batch (pre-Nov 2013). Fortunately, as a true geek I brought another camera with me, just in case.
6. I order a new camera myself from etradesupply $30 plus $20 shippling = $50. 2 more weeks go by.
7. I receive the grille and get the phone back to the technician, he puts it back together, but the grille won't bend and stick to the phone.
8. New camera arrives and Iget the phone back to the technician to install it, which he does.
9. I come back to pick up the phone - screen is all pixelated and dies shortly thereafter.
10. Technician proposes to swap screen from a bricked One he has from another customer. I hesitate, but agree; just want a working phone already. Donnor phone is pretty much destroyed in the process.
11. Back at the shop to pick up my phone: everything finally looks great. I realize back home that the sim card cannot be detected, and that the speakers make a bad creakling noise when volume is higher than 8 or 9 or at normal levels during a phone call
12. Back at the shop - he fixes the sim card issue (pooly connected wire), speaker issue remains and we have no clue where it's coming from. That's were we are at.
Lessons learned for both of us:
The HTC One is a fantastic phone...until it breaks.
technicians should refuse to repair the HTC One, it's almost guaranteed that they will damage something
I should have sent the phone to HTC for 4 weeks paid $200, pay $100 for a loaner phone and be done with the problem...
Problem description
Problem is blatant when volume is at 8 or 9 or more, but is also there at lower volumes, and during phone calls at any volume, there is a creaking noise from the speakers mostly top one. When we press on the grilles the problem is slightly better.
When the whole phone (electronics) was outside the aluminum unibody frame the noise would stop. As soon as we inserted the top end of the phone assembly into the aluminum frame the noise started.
When beatsaudio is off problem is not as bad.
We inspected the motherboard, daughterboard, casing, speakers and everything looks fine (i.e. nothing broken or missing).
Questions
1. Speaker worked perfectly before the technician swapped the screen and reassembled the phone. It's kind of odd that both speakers started having the same issue at the same time. Is it worth trying to replace the speakers with new ones?
2. Could it be interference from something that was not properly put together?
3. Should I use the phone as a hammer, throw it as far as I can from the top of a 30-story building, in a river from a dam, put it in a bucket filled with fuel, or tie it to a propane tank and shot a bullet into it?
Thanks so much for any help!
Click to expand...
Click to collapse
Wow.. Just wow... Looks like your speaker grills haven't been put in properly.. Did he replace only the LCD or the LCD+front housing?
Sent from my HTC One using Tapatalk
Most likely a bad speaker placement. It sounds to me that the "technician" didn't place the speakers properly and it probably is now always in contact with the aluminium grills. That will cause weird audio creaking noise as the speaker vibrations are vibrating the aluminium grills as well. That's why if you press on the speaker grills, it will stop that extra vibration from the speaker grills. Beats Audio will just make more vibrations in the speakers and worsen your problem.
I suggest you find another "technician" because the one you went to is clearly stupid.
Thanks for the replies!
n1234d said:
Wow.. Just wow... Looks like your speaker grills haven't been put in properly.. Did he replace only the LCD or the LCD+front housing?
Click to expand...
Click to collapse
He replaced the full front housing to make sure we would not have problems fitting the speaker grills again.
ZeroInfinity said:
Most likely a bad speaker placement. It sounds to me that the "technician" didn't place the speakers properly and it probably is now always in contact with the aluminium grills. That will cause weird audio creaking noise as the speaker vibrations are vibrating the aluminium grills as well. That's why if you press on the speaker grills, it will stop that extra vibration from the speaker grills. Beats Audio will just make more vibrations in the speakers and worsen your problem.
I suggest you find another "technician" because the one you went to is clearly stupid.
Click to expand...
Click to collapse
Sounds like you are on to something. I got a similar answer on ifixit where I posted the issue.
Will get the guy to open my one up again and make sure the speaker is properly in place before ordering a new one. These suckers are $2, but shipping from HongKong is $23!
Thanks again for your help!
ZeroInfinity said:
Most likely a bad speaker placement. It sounds to me that the "technician" didn't place the speakers properly and it probably is now always in contact with the aluminium grills. That will cause weird audio creaking noise as the speaker vibrations are vibrating the aluminium grills as well. That's why if you press on the speaker grills, it will stop that extra vibration from the speaker grills. Beats Audio will just make more vibrations in the speakers and worsen your problem.
I suggest you find another "technician" because the one you went to is clearly stupid.
Click to expand...
Click to collapse
Hi Zero, probably should start a new thread for this, but I've noticed this in all the Ones I've seen. What happens is the Upper speaker has good amounts of bass and treble but very low midrange. On the other hand, the lower speaker has good midrange, okay bass, and lacking treble. That's exactly why it sounds uneven. Can you please make a mod to solve this?
For anyone interested in an update - the issue doesn`t come from vibration on the grilles. There is a small rubber around the speaker to prevent that and we doubled it to see if it makes any difference. It doesn`t. We realized that the noise was coming from some kind of short circuit whenever we pressed the daugther board along the top of the phone (we could hear a small buzz each time we pressed it). Next stop = electronics technician...
fujisan582 said:
For anyone interested in an update - the issue doesn`t come from vibration on the grilles. There is a small rubber around the speaker to prevent that and we doubled it to see if it makes any difference. It doesn`t. We realized that the noise was coming from some kind of short circuit whenever we pressed the daugther board along the top of the phone (we could hear a small buzz each time we pressed it). Next stop = electronics technician...
Click to expand...
Click to collapse
Hello mate ! Sorry for asking this question, as this thread was started long ago. How does it perform now ? Do you regret that your device has been repaired ? Can you please upload some photos of the device ? Does it look and feel like it was a new device after the entire messed up repair ? Sorry for asking these questions. Thanks in advance :good: