My device won't hard reset - Galaxy Note GT-N7000 Q&A, Help & Troubleshooting

I have had problems in the last few weeks with my micro sd. I posted in 'android general' about this, I want to switch back to the normal partitions. In the past, on XDA I had found a 'fix' that would switch the mounting of microsd and local mass storage, making the microsd the main partition (to the eye of the device, the microsd would become the internal memory, and apps would be installed there automatically).
Anyway, never installed any rom on my phone, only the root. I tried a hard reset today....I went to the configuration (language and account setup) now the phone shows a black screen, you can see (and interact with) only the status bar. A popup telling me about an update came up, I did the update (67 MB), reboot, and then the message: couldn't update the device, try connect to Kies.
Screen still black with only the notification bar (that works, wifi gps buttons etc,). I could go into the options, and see that the microsd is still seen as main memory (switched).
Basically I have two questions:
- why didn't the hard reset work?
- how do I switch microsd and internal memory? I tried looking for the file but I can't remember which one I did edit
And third:
- how do I get out of this ? the only reason why I did the hard reset (microsd not working, switching microsd-internal memory) is still there, so how to say, I in an even worse situation now.

Ok, switched off, removed the microsd. Now it won't boot. Stays stuck on 'SAMSUNG' logo glowing. I guess it doesn't find the files he put on the microsd. But anyway, I thought the stock rom for the hard reset was always stored in the (real) internal memory (2GB big), not the 12GB one (that he can't find because it's called as a microsd partition now...)
this looks like a problem.

fixed. closed

Related

Missing Internal Storage

Diamond Missing internal storage
I have discovered the same issue of the Internal storage missing, I have tried flashing it with the latest and greatest firmware and nothing appears to bring it back. It just does not show up when the phone and when I go to memory it just says that the Internal Storage card is not installed.
Any help would be fantastic.
Try to disconnect your device from the pc
RE: Issue
SurfHost said:
Try to disconnect your device from the pc
Click to expand...
Click to collapse
Hi SurfHost,
The storage is missing even when the phone is unplugged from the PC,
It is a real concern, when I first noticed is when I went to play music while I was driving and the phone could not find the music that was stored on the internal storage. mmmm
I am concerned its buggered.
If you run some Programms you cant acess your internal storage. (had the same problem with tomtom for a while).
HI i have the same problem. with my orange diamond. secound phone to do this.
orange giving my problems with changing the phone again.
i spoke to htc direct and they were very helpful. after a long phone chat with there engineer he agreed the phone is faulty.
they have had cases were a double hard reset somtimes brings the phone back in line. but in my case it didnt work.
did you connect your phone to your car stereo? and then it became faulty?
Maybe theres somthing in these readers which trips the phones up?
The Internal Storage only disappears when you set to use it as a high speed mass storage device and not an active sync device.
Try changing the usage over and see if it comes back.
jxl98c said:
The Internal Storage only disappears when you set to use it as a high speed mass storage device and not an active sync device.
Try changing the usage over and see if it comes back.
Click to expand...
Click to collapse
The poster says this in his second post: The storage is missing even when the phone is unplugged from the PC.
Try to read before you post, and welcome btw
Hi dazkent,
How do I do a double hard reset?
I am willing to try anything at this stage.
Besides from it losing most of its memory, I still love this phone, but not having the space for Mp3s or TomTom apps its just a simple phone.
Looking forward to some help
Thanks everyone
remoteintranet said:
How do I do a double hard reset?
Click to expand...
Click to collapse
Never heard of anything called 'double hard reset'. I'd suggest performing 'ordinary' hard reset, here is the how to:
1. Pull out the stylus.
2. With the device turned on, press and hold the VOLUME DOWN and
ENTER buttons, then press the RESET button with the stylus tip.
3. Release the RESET button, but continue pressing the VOLUME DOWN and ENTER buttons until you see the message on the screen (about all the personal data being deleted)
4. Release the VOLUME DOWN and ENTER buttons, then press the
VOLUME UP button to perform the hard reset, or press any other
button to cancel the reset.
If that doesn't help I'd try to put newer ROM in if I were you.
remoteintranet said:
Hi dazkent,
How do I do a double hard reset?
I am willing to try anything at this stage.
Besides from it losing most of its memory, I still love this phone, but not having the space for Mp3s or TomTom apps its just a simple phone.
Looking forward to some help
Thanks everyone
Click to expand...
Click to collapse
If you had come to this stage . . . .
I suggest that you goto: Start > Setting > System > Clear Storge > in the drop down panel select "Format InternalStorage Only", see whether is works . . .
You are the one who decide, is you Diamond . . .
I would be happy to format the internal storage if it was seen by the OS, it just does not show up. I will try the hard reset now and see what that gives me. Thanks everyone for your help so far.
HI
Double hard reset. was sugested by the engineer at htc. when trying to solve this issue.
basiclly perform hard reset and as soon as reboot finish perform again.
It didnt fix mine and the htc engineer said my phone was faulty.
After 6 hours back and forth on the phone to orange.
Orange finally replaced my phone for the 3rd time for this fault. had it a week now and current phone seems to be holding out fine. although now i have a battery drain issue with this one!
My Diamond loses Internal Storage when connected to the PC as a USB disk - as expected.
Sometimes it does not regain the Internal Storage when unplugging it from the PC. My assumption (not yet tested) is that this tends to happen when the File Explorer is open on the Diamond when disconnecting.
Completely powering off+on the Diamond (not just Standby) solved these incidents for me every time so far....never needed to hard-reset.
I have exactly the same fault.
My internal storage will return if I do a hard reset, but that's a pain to set up my device from scratch everytime.
After using it for a day or so (using Active Sync at work and mass storage at home), it will lose the ability to 'see' the internal storage.. either via mass storage or Active synch connection, although plugged in as a mass storage device the PC can still see and use it as normal, just active synch or the phone itself can't see it.
I'm not so sure that this is a hardware issue, I think the phone still thinks it's connected via 'normal' usb.
Any ideas, I'm on Rom 1.93 and the issue is still occurring. It's doing my nut in!
The best way it's to use linux...
Just connect the phone to the pc(with linux), chose the disk option on the phone.
Then on the pc go to the partition manager and on the right top side chose the phone memory.Chose and eliminate that partion and after that just create a new one.This not very complete any doubt's just post...
I have done this one Ubuntu,the 8.10 version, with the disk running, not instaled on the pc.
if you are a sprint user this is the solution http://www.htc.com/us/supportdownloa...id=148&act=all i have the same problem but im not sprint
I had this problem once also. Diamond could not see internal storage.
I opened file explorer and saw that i had
Internal Storage
and
Internal Storage2
Internal Storage did not contain anything though
What i did is rm the Internal Storage folder and Soft Reset.
Everything back to normal...
actually while you enter the hardreset menu there are two options, choose the one that says hard reset along with formatting internal storage(moviNAND or somthing).
No Internal Storage Install
My Diamond (P3700) have the same problem.
I tried use hotfix here http://www.htc.com/us/supportdownloadlist.aspx?p_id=148&act=sd&cat=all
but it's said : ''Please use the correct device to install this Hotfix Program!"
Is there a way to get my internal storage back??
doanvieth said:
My Diamond (P3700) have the same problem.
I tried use hotfix here http://www.htc.com/us/supportdownloadlist.aspx?p_id=148&act=sd&cat=all
but it's said : ''Please use the correct device to install this Hotfix Program!"
Is there a way to get my internal storage back??
Click to expand...
Click to collapse
Yo bro, i encountered this problem before. no worries.
all u need to do is:-
1) connect your diamond to ur pc.
2) format your internal memory there.
3) flash your phone again.
4) you will have your internal memory back again.
Note: dun try to connect your phone to your car audio again.

More Collateral Damage

Hi everyone! I got my Wing like 2 months ago, and I did what every newbie does. I Installed lots of things just to realize that I would use 10% of the stuff. Then, started the cleanup,trying not to hard reset it, just as a matter of pride.
The worst thing I did to my Wing was Pocket Mechanic Pro. It's famous "registry optimizer" swept away my voice command among other things. After some research, and ivanmmj's inspiration (thanks again, ivan), I managed to fix almost every issue that PMP's registry optimizer caused. The only one remaining is that everytime I soft reset the phone, it keeps looping and never gets into today screen. T.Mobile logo and silly music, Windows mobile logo, and then after a while, starts all over again, and again, and again. The only workaround for this is to take the microSD out and when I see the today screen reinsert it. No big deal, but sometimes it's recognized as Storage Card 2 so I have to rename Storage Card and reinsert the microSD. Any ideas on what might be causing the restart loop?? Help would be really apreciated....
A thing may be you have missing registry keys and the OS identifies bad paths. Sometimes it happens with *folders* called "Storage Card" and then you must rename the SD card. (This happens usually if using software for english-only systems and you're using i.e. spanish WM which calls "Tarjeta de Almacenamiento" to the SD card, then you may fins sometimes a "Storage Card" as a folder, not the SD card).
Another *different* thing (I think that's not happening to you now) is the SD card is bad, and you must format it. Sometimes the device freezes without any apparent cause...
Well, I posted to your other thread about your problem, Ivan suggested you to hard-reset (I hard-resetted many many times my Herald... I'm a newbee forever ) and the best you can do is:
1) Search for a good ROM, do *every* previous step (including a search and download of your original ROM and Radio, etc.), and then install this ROM you prefer. A Light or Naked will help you to have an empty device to fill it at your own wish.
2) Look for an app which does backups, and backup your registry.
3) Look for an app which helps you to enter "safemode" if any problem appears. With Monocube v.2 you can align screen and enter to something similar to standard mode, with Monocube v.3 you can't but you'll be able to solve problems (those apps are not free)
4) Install Schap's Advanced config, and config your device (take care of configuring options for the Herald/Wing, not for the Kaiser or others)
5) Install on the device ONLY the apps you'll or your device will need. the rest, you'll have enough space for them in the SD card.
6) Try to minimize the use of RAM, so that you must have the fewest apps running.
7) Backup all your device again so you'll be able to recover your config without spending looots of days installing again.
8) If something wrong happens, you'll be able to boot in safe mode and correct it or to hard-reset and recover your old conbfig/installation.

SD Card Error

I am using Cyanogen 5.0.6 on my N1. I flashed it about 5 days ago.
Backstory: So I was connected to my car stereo via bluetooth on my way to work this morning when the songs stops playing. I then pressed the skip button on my receiver but nothing happened. I then looked at my phone and realized that it was off. I tried pressing the power button to turn it back on but that did not work. Then I removed the battery and then replaced it and pressed the power button. It turned on. The main problem became evident when I got to the home screen and it said "Blank SD card - SD card blank of has unsupported filesystem."
Is there a way to recover the data that was on this sd card? It is asking me to format the card, but I would rather recover the files if possible before formating. Also, is this a glitch with Cyanogen, the 5.0.6 ROM, Android 2.1 or something else?
If anyone could help me, I would greatly appreciate it.
No idea what could have caused it but as for recovering files just try one of the many programs out there.
Ive persoanlly had success wity a program called recova for windows
Thanks Phantom.
I had a spare memory card at home. It was full of videos so I had to format the card. Once it was formatted, I stuck it in the phone and rebooted. Everything was fine for about a half hour. I then loaded up some of my files that I wanted on the card, mainly just photos and documents. Then I thought I would go back to Cyanogen 5.0.5.3 so I loaded up the zip file on the root of the card and turned the phone off. When I went into bootloader it wouldn't recognize the card. So I was forced to restart the phone. Once it got to the home screen, a notification popped up saying that the SD card is damaged. [naturally there were expletives]. So now I have two SD cards that I cannot use on my phone. When I put the cards into a USB adapter, the computer only sees a few MB of the SD card and does not allow me to format.
I have now just about reached the limit of my computer knowledge.
The two main questions are:
1. What caused this?
2. How can I fix it?
Please keep in mind that I am a noob when it comes to most of this stuff so I would appreciate the help to be kept in layman's terms as much as possible.
Thank you!

[Q] Please Help: Internal Phone Storage Full/Text Messages Full

Hello Everybody. Thank you all in advance for any help you can give a noob with the Captivate. I tried searching for similar threads and I couldn't find any.
I just got this phone about a month ago and have not modded it on my own and have only installed applications through the marketplace and added music/taken pictures.
It is an unlocked (how it was unlocked I don't know, the cell phone shop had it done for me) and I use it with TMobile. I don't know if it is rooted, or if it is Froyo XYZ, etc and all I was told is that I am not to do a system reset of the phone to get it back to original factory settings or else they'd have to jump through hoops again to get it working again (I had problems getting it to receive MMS and get online before)
The issue I am having is that all of a sudden yesterday, I got a red notification icon on the very top of the phone and it told me that my Internal Phone Storage was full or nearly full. And then shortly after that.. I received another notification that my text message box was full and some new messages were refused because it's full.
I quickly deleted all of my text messages (about 20 threads or so) except for one old one that had some important simple text info on it (no mms). But that didn't fix the problem. I still received the text message full notice even after I turned off the phone, pulled out the battery and restarted it after a minute or so.
I also uninstalled many of the games and fonts and applications that I had installed through the marketplace and tried restarting my phone yet again and still nothing. I had most of the apps except one or two on there for at least a 2-3 weeks so got rid of the few that I just installed this week.
I was unsure what types of things affect what portion of the Internal Phone Storage and what types affect the Internal SD (I don't have an external sd card but may get one if that helps). Applications are stored and ran from where, if the amount of text messages affect either (tho I had already cleared out the mailboxes).
The settings showed:
Internal SD Card:
Total Space: 13.03 GB
Available Space: 11.88 GB
Internal Phone Storage:
Available Space: 189 MB
I called the support at Samsung and they were absolutely no help at all saying that the Internal SD Card and the Internal Phone Storage were one and the same and they share the 16GB total (which is possibly true in one being a smaller partitioned space for system useage while the other larger partition is for things like Media). The thing that got me was when I asked them what kinds of things take up space in the Internal Phone Storage vs Internal SD and basically asked them which one the text messages affect and which one the applications affect, they said that both affect both. Well in that case, I should have plenty of space seeing as I have 11.88GB of SD left. His solution was to to restore to factory settings.
I felt that they were not able to tell me and tried the Chat. They told me something else altogether for the most part... that the Internal Phone Storage is not used for Anything at all and everything is run and stored in the Internal SD. Her solution was to to restore to factory settings.
Basically they were no help and just kept pushing to restore to factory settings, so I just decided to uninstall just about all the apps/games/live wallpapers that I installed (I can't touch the crap that AT&T had on it when I got it new) and it seems to have worked.
Now my Internal Phone Storage:
Available Space: 215 MB (while it seems to have gone down from 216 yesterday after I uninstalled all the stuff)
I don't want this to be a temporary fix since my phone Should be able to do all the cool things and have cool apps and games and the like and shouldn't be a barebones phone, otherwise I could have gotten a much much cheaper non touch screen Nokia not so smart phone if all I wanted to do was talk and text on it.
I don't think that the media should be making much a difference considering I only have about 1.5 GB used up and what would be the use for having a boasted 16GB internal storage if it craps after less than 1/6 of it's capacity?
So if anyone could help with finding a permanent solution for this so I can go back to having a cool smart phone!
Would I be able to buy an external mirco sd and then install/store/run all the applications on there?
Does the text messages take up much space and where is that stored?
Again, I thank any and all help in advance!!!
well, there is a free sim unlock tool in the android development section of the forums.
Then you could flash stock (seeing as the phone doesn't require a sim card to turn on and function), then sim unlock.
Then do as you please with it.
I actually tried that when I first hot the phone before I gave it back to the cell phone shop to unlock and unfortunately it didn't work.
And the phone storage and text message thing happened again today and all I have done w the phone since yesterday was pair it w a blue tooth headset. Again the phone storage full notification popped up first and then the text message full notification popped up right after. I ended up installing the rest of the apps and still only have about 240mb of internal phone storage! Then the text notification also went away.
dgemhsu said:
I actually tried that when I first hot the phone before I gave it back to the cell phone shop to unlock and unfortunately it didn't work.
And the phone storage and text message thing happened again today and all I have done w the phone since yesterday was pair it w a blue tooth headset. Again the phone storage full notification popped up first and then the text message full notification popped up right after. I ended up installing the rest of the apps and still only have about 240mb of internal phone storage! Then the text notification also went away.
Click to expand...
Click to collapse
I'm having this problem as well so do you think that it is a simple internal phone storage shortage? I have only 165mb free and I KNOW for a fact that it is stopping me recieving texts as I get text notifications when someone tweets me and I have stopped recieving them, instead getting notifications that my text memory is full. Furthermore, I deleted a thread with over 400 messages in it to no avail so I shall get rid of some programs/move them to SD card until the memory full error goes.
SORRY I POSTED THIS IN THE WRONG DEVICE SUB-FORUM! MY APOLOGIES!

Corrupted SD Card backhanded Android Firmware

I have been the owner of this Samsung Galaxy S9 for about 13 months now, and earlier today my battery died. When I turned the phone back on after partial charging, it acted extremely strangely. It rebooted to the secure boot pin screen a few times, and even to recovery mode a couple of times, rebooting about every 3 minutes. But that isn't it; wifi and cellular refused to connect, the screen would not go off if I pressed the power button, the settings app would not open, many other apps barely works, and the device was very slow for the time it was on.
I did the usual troubleshooting steps, clearing the cache in recovery mode, booting into safe mode, uninstalling recently installed apps, scanning with Knox and Malwarebytes, nothing. But, I remembered the day before, inside Samsung Gallery, there was a little text box before my images that said "SD Card has corrupted information, please back up your SD card and consider replacing it." I didn't think too much about it, or screenshot it. Well, to try something, I removed the SD card and booted normally. The only thing I changed that time was the lack of the SD card and voila, it worked fine. Haven't had an issue since, and I honestly think it might be running better.
For my amateur speculation/hypothesis: I believe when Android starts up, it tries to index installed SD cards. The card I am using is an old Samsung Evo 32 GB card, to the tune of 5+ years. Possibly, with the age of the card, there was light corruption in one folder or cell, and Android didn't know what to do with it. I can't find any corrupted files, but I guess Android hung on parsing the microSD card. I just wanted to share my experience and see if anyone had heard of something similar; I sure cannot find anything on it.
TL;DR: A corrupted microSD card in my Galaxy S9 caused Android to lose most function, and bootloop. Usual troubleshooting did nothing, however, removing the card returned the OS back to normal.

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