Hi All,
I have a sim free One and the problem i have is I am unable to unlock the screen while a call is in progress. I can press the power button to turn the screen on but if I try to unlock the screen , it goes off again so I am pretty stuck with a phone unusable during a call. I ll have to tell the person on the other end to disconnect in order that I can access the phone again, I cant use speaker phone while making notes or reading out from the phone.
Should I send this back please?
Thanks in advance.
Sounds like something is covering the proximity sensor. You got a case or screen protector on it that might be covering that?
MinecraftZombi.es said:
Sounds like something is covering the proximity sensor. You got a case or screen protector on it that might be covering that?
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Click to collapse
I dont have a case neither do I have a screen protector on.
Have you installed any brightness mods or anything like that which mught be misbehaving?
Or any programs which have functions for customising the brightness, power etc?
If no, then it sounds like your proximity sensor might be a bit over sensitive, and firing off all the time thinking it's next to your head.
Related
Just curious...in the TD1, I used S2U2 to avoid accidental touches to the screen but as the TD2 already has the side to answer/end .. what do you use now?
I'm having a few issues I did when I got the first diamond where if someone calls, or you call out via bluetooth, the phone screen turns on
Usually end up hanging up on someone when I call them because the screen touches the pouch/pocket etc
I think there are a few apps to disable screen apart from hard keys etc - just curious what the majority use
akash_84 said:
Just curious...in the TD1, I used S2U2 to avoid accidental touches to the screen but as the TD2 already has the side to answer/end .. what do you use now?
I'm having a few issues I did when I got the first diamond where if someone calls, or you call out via bluetooth, the phone screen turns on
Usually end up hanging up on someone when I call them because the screen touches the pouch/pocket etc
I think there are a few apps to disable screen apart from hard keys etc - just curious what the majority use
Click to expand...
Click to collapse
Is there a tweak for this in ACT? With my t pro when a call goes thru the screen goes dark almost immediatly, so I have the opposite prob as I need to use the kp to enter numbers sometimes. I could see where using bt it could be an issue tho.
I was wondering if the D2 came with a proximity or light sensor to disable/turn off the screen while it is against your face. I hate my Elfin.... I'm always pressing things with my face and getting into all kinds of menus.
My brothers Behold has sensors that shut the screen off. As of recently I have been pressing the power button to turn off the screen after I answer. Can't wait till mine ships on the 11th.
HTC Touch Freak said:
I was wondering if the D2 came with a proximity or light sensor to disable/turn off the screen while it is against your face. I hate my Elfin.... I'm always pressing things with my face and getting into all kinds of menus.
My brothers Behold has sensors that shut the screen off. As of recently I have been pressing the power button to turn off the screen after I answer. Can't wait till mine ships on the 11th.
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Click to collapse
I asked the same question in another thread, and would be very curious about the answer, especially since gsmarena.com does not mention it as a feature, in comparison to the D1.
the iPhone has this feature...and I really can't imagine the D2 to do not have it. I hope I won't be surprised negatively.
i presume it does
Bearing in mind it automatically dims the backlight, and increases it. It must have one somewhere!.
Juggles said:
Bearing in mind it automatically dims the backlight, and increases it. It must have one somewhere!.
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I sure hope. I read that the Touch Pro2 has it so I'm hoping that the TD2 does also. If not that would be a shame. Good thing I'm getting used to pressing the power button right after I answer.
The D2 does come with a proximity light that dims the screen. If you look at the manual it's listed in the diagram specs page as well.
DaBountyHunter said:
The D2 does come with a proximity light that dims the screen. If you look at the manual it's listed in the diagram specs page as well.
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Click to collapse
Sweeeet!!!
DaBountyHunter said:
The D2 does come with a proximity light that dims the screen. If you look at the manual it's listed in the diagram specs page as well.
Click to expand...
Click to collapse
that sounds really great! but does it mean that it's inactivated too? dimming is indeed good, especially in the dark not to have a glowing ear - but i was wondering if, with the dimming, comes the inactivation of the screen too, in order to avoid accidental pressing of buttons with the ear/face.
Hi,
I just got my XZ a few days ago and experience only one issue: When doing a call the display turns off immediately, but when I put the phone away it's still off and doesn't turn on again. Service menu says the proximity sensor is turned on.
Anyone else with this problem and maybe the solution?
ccab said:
Hi,
I just got my XZ a few days ago and experience only one issue: When doing a call the display turns off immediately, but when I put the phone away it's still off and doesn't turn on again. Service menu says the proximity sensor is turned on.
Anyone else with this problem and maybe the solution?
Click to expand...
Click to collapse
Most of the time with proximity sensor not functioning is because some Screen Protector is blocking it.
Make sure your custom screen protector isn't blocking it first, then if it still doesn't work properly maybe it's a hardware failure, should contact SONY then....
If it's the sensor or the screen protector (which has cut outs for the sensor), then why does it turn off the screen correctly the moment it put the phone to my ear?
It was the screen protector. Strange, other people don't have any issues with it.
So sorry Sony, your are great
Might be a little bit late, but maybe for others
worked pretty well on my Samsung S4.
download the app "proximity fix" from the playstore and run it.
Job done.
Hope that helps you or anyone who stumbles upon this!
When I am in a call, putting the phone to my face turns the screen off using the proximity sensor. However, removing the phone from my face does not turn the screen back on. Nothing turns it back on even if I push all the buttons or hold them or do anything unless the other person hangs up. I cannot remember when it started....before or after the recent update.....but it did start very recently. Any ideas? If I turn off the proximity sensor during calls it works fine by locking and unlocking the screen with the buttons.
MNDZA said:
When I am in a call, putting the phone to my face turns the screen off using the proximity sensor. However, removing the phone from my face does not turn the screen back on. Nothing turns it back on even if I push all the buttons or hold them or do anything unless the other person hangs up. I cannot remember when it started....before or after the recent update.....but it did start very recently. Any ideas? If I turn off the proximity sensor during calls it works fine by locking and unlocking the screen with the buttons.
Click to expand...
Click to collapse
Is anything covering the front facing camera, or light sensor? Like a case, bad screen protector, etc....
Does your front facing camera work just fine as a camera?
How about air gestures? Do they work?
I'm asking these things because it seems your proximity sensors aren't working properly. Your phone thinks it's next to your head all the time, so it's not waking the screen until the other person ends call. We need to find out which one is acting up and why.
The front camera works, but in my office it seems VERY sensitive to light. The lights are glaring heavily. I never use the front camera so I don't know if that's normally how it was. Air gestures work when the screen is on (swiping left and right to view my photos), but the quick glance won't work when the phone is locked. The weird thing is that quick glance works when I do the "try it" tutorial only.
440bro said:
Is anything covering the front facing camera, or light sensor? Like a case, bad screen protector, etc....
Does your front facing camera work just fine as a camera?
How about air gestures? Do they work?
I'm asking these things because it seems your proximity sensors aren't working properly. Your phone thinks it's next to your head all the time, so it's not waking the screen until the other person ends call. We need to find out which one is acting up and why.
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Click to collapse
Ok now it seems quick glance DOES work when the phone is off....I just couldn't do it correctly.
Main problem still exists though.
What rom are you using
Sent from my SAMSUNG-SM-N900A using Tapatalk
My note 2 started like this also. I don't know what's wrong with it.
Sent from iNew V3 using Tapatalk
My phone is completely stock and not rooted.
MNDZA said:
My phone is completely stock and not rooted.
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Click to collapse
then i would contact att and get a warrenty replacement
jerrycoffman45 said:
then i would contact att and get a warrenty replacement
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Click to collapse
I was thinking that, but I'm tempted on resetting my phone and seeing if that helps. The problem is that I would lose all my app data and I'd hate to deal with that.
MNDZA said:
I was thinking that, but I'm tempted on resetting my phone and seeing if that helps. The problem is that I would lose all my app data and I'd hate to deal with that.
Click to expand...
Click to collapse
att will ask you to do that when you call
MNDZA said:
When I am in a call, putting the phone to my face turns the screen off using the proximity sensor. However, removing the phone from my face does not turn the screen back on. Nothing turns it back on even if I push all the buttons or hold them or do anything unless the other person hangs up. I cannot remember when it started....before or after the recent update.....but it did start very recently. Any ideas? If I turn off the proximity sensor during calls it works fine by locking and unlocking the screen with the buttons.
Click to expand...
Click to collapse
Unfortunately this sounds like a bad proximity sensor. This can be verified by testing the sensor by dialing *#0*#
I had this happen to my last Note 3. The only difference was I could turn the screen back on with the home button.
done12many2 said:
Unfortunately this sounds like a bad proximity sensor. This can be verified by testing the sensor by dialing *#0*#
I had this happen to my last Note 3. The only difference was I could turn the screen back on with the home button.
Click to expand...
Click to collapse
I tried that *#0*# test and I can activate the proximity sensor, but it seems to stay on after that.
This is a known issue with our phone. I had this issue myself. Plenty of times. Just call ATT and ask for a replacement.
Yeah I just found this:
http://forums.androidcentral.com/sa...-3-proximity-sensor-issue-during-calls-5.html
It's not a software issue use canned air and blow by the speaker and the headphone jack als o press on the back of the phone . This has happened to me
Sent from my SAMSUNG-SM-N900A using xda app-developers app
i stumbled upon this thread and took my phone apart and sure enough there was lint in it. in the dial pad using the *#0*# method, when i covered the sensor the screen would light green, vibrate, and stay that way after i moved my hand away. i cleaned it and everything is perfect!!!
Try this
https://www.youtube.com/watch?v=fls4NIRJ1IQ&feature=youtube_gdata_player
Sent from my Note 3 SM-N900A rooted by Designgears
When I'm in a call and move the phone away from my ear, the screen will not come back on. Pressing the power button does not turn it on. The only way I found to get my screen back is to shake the device to trigger the camera, then go back to the phone. This makes it difficult to access the keyboard necessary during some calls. Today, I tried to turn on the speakerphone during a call but was unable to see the screen.
Is there something I'm missing about this? I don't know where to look. Anybody else seeing this? I do have a MIME glass screen protector installed but I don't think that should affect the proximity sensor.
I think I found the problem. I believe my case sometimes causes this.
Anyone notice their proximity sensor is very flaky?
The screen will not shut off when I close my wallet cover over it. It will shut off when I start talking on the phone, but then will not "wake" when I move it away to hang up. I actually couldnt find anyway to wake it up so i just waited until the other side hung up (it was a recorded msg).
Any ideas? I may just shut off the proximity sensor and wait till I can swap it in store. Of course this was right after i installed a tempered glass screen .... would that impact it at all??thx!
http://forum.xda-developers.com/showthread.php?t=2922645
It seems that certain brands of tempered glass screen protectors are causing the same issue that you describe.
k2buckley said:
http://forum.xda-developers.com/showthread.php?t=2922645
It seems that certain brands of tempered glass screen protectors are causing the same issue that you describe.
Click to expand...
Click to collapse
thanks. mine was from extremeguard. i removed it. wait and see until the next person calls me. i contacted ATT and they said i have 11 days to return it (no exchanges available), and to try a master reset first
didnt seem to work after moving the glass. did a full reset and now it works....
ill try the glass again tomrrow and see if it stops working again. bizarre.
k2buckley said:
http://forum.xda-developers.com/showthread.php?t=2922645
It seems that certain brands of tempered glass screen protectors are causing the same issue that you describe.
Click to expand...
Click to collapse
this fixed the problem. thank you for saving me time and anguish returning the phone
eb50 said:
this fixed the problem. thank you for saving me time and anguish returning the phone
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Click to collapse
You're welcome. I'm glad you got it straightened out
k2buckley said:
You're welcome. I'm glad you got it straightened out
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Click to collapse
My tempered glass has a cutout for the 2 sensors on the left, are there any sensors on the right of the speaker? My proximity sensor also is not working. I will probably return my tempered glass also if this is the case...
This is happening to me and I don't have a screen protector. It's really getting annoying.
I'm having issues as well.... Not using any screen protector or whatsoever...
Yeh same here.. Looks like the sensor is maybe too sensitive. Hope sw can fix this.
+1 for the issue.
Cannot hang up after a call because the screen is black. Have to push the power button to wake it up first.
No screen protector.
mikkelwe said:
+1 for the issue.
Cannot hang up after a call because the screen is black. Have to push the power button to wake it up first.
No screen protector.
Click to expand...
Click to collapse
I just restored a backup of the original rom and the problem went away. So it's probably an issue with cm. Was on cm nightly from 01-13-2014
Did you try going to settings , accessibility , power button ends call, toggle that on and off.
After completing the above mentioned step. Reboot your phone and try making a call. I hope the issue get resolved.
I tried this step on an unrooted phone, which was recieved just yesterday.
I got this fix from some other thread.
Is there a way to turn off proximity sensor without rooting? Looked through setting and must have missed it. Thanks in advance.
Still having this issue as well. I tried toggling the power button option then restarting my phone, it seems to help for a very short period of time (few hours maybe). I have tried several different screen protectors, the most recent ones having a cut out for the sensor and there is a decent gap between the two. Reloaded my phone several times and installed 5.0.1
The sensor doesn't really work to turn on the display when I go to pickup the phone and is spotty when making a call. In the first minute or so of the call, I can take the phone away from my head and it will register, illuminating the screen, after that it stops working.
I can't understand how it could be the screen protector at this point, it's no where close to obstructing the sensor.
Guess it's time to send this thing back. I must be nuts because I keep trying this power button suggestion and it just doesn't work for me longer than a few hours.
Same here, using a plastic rinkage screen protector no bubbles in it and the edge falls a good few MM from the sensor.
CM12 nightly builds still do it I'm on the 2/19th build with Franco kernel.
Best solution is get rid of the junk and get a Note 4. Mine is such a crap phone. It doesn't even do anything special except be big.
Hi,
Just to tell that I've got this pb since I installed the Spigen crystal protection, not even a tempered glass.
Before that I still had the original cheap film you get when you unbox, with the white corner.. the crystal is really nicer but it screws the sensor...
I believe it is software related. I have a tempered glass screen protector that does not cover the proximity sensor. I have noticed that about 60% of the time the screen does not turn back on when I move the phone away from my head. It seems to happen more when the phone call is longer than one minute. I also had a tempered glass protector that covered the sensor and had the same behavior. I did use an app to test the proximity sensor and with both screen protectors it worked 100% of the time using the app.
Sent from my Nexus 6 using XDA Premium HD app