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3G 2G Reception

I've mentioned this in another post but I'm really struggling with this phone in "weak" signal areas. I have weak in quotes because I don't think it's that weak. Whilst everyone is using their phones around me I can't even get a signal. In weak areas where I usually get two bars on the iphone, this phone is showing no signal at all. Even if I get a signal the call quality on the other end is really bad and keeps cutting out.
Is anyone else having any issues? I'm specifically on about 3G and 2G.
Hopefully it's just my phone and an exchange will sort this out... I hope so because I love this phone but I can't cope with a phone that only works in high signal areas!
Thanks
Sent from my HTC One using Tapatalk 2

My phone seems to get better reception than my others.
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ste1164 said:
My phone seems to get better reception than my others.
Sent from my HTC One using xda app-developers app
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Click to collapse
Yeah i agree with this, phone service has been second to none, best i've had on a phone in recent memory

I am using a UK version in the USA and I am having exactly the same issues on 3G...
I posted a new thread on this about 20 minutes ago..
I hope someone has a suggestion, or I will have to send it back...
Too bad, I really like the phone.

Network drop outs????

Guys
I moved to the HTC one from a note 2
I used a 3 pay and go sim in my note and I thought the network was awesome. I could use TV catchup Netflix etc with no network issues at all. I never once saw a stutter or network dropout in my village, I ran this for a couple of months to make sure I was happy with 3
So I signed up with the 3 pay monthly and got my one delivered last Friday.
Since then I've not successfully been able to browse the net, watch Netflix or tvcatchup without a stutter or network dropout and it's frustrating the he'll out of me.
Anyone had similar experiences? Any suggestions?
One thing I do notice is that my one is regularly switching between H and 3g and I never see H+ which I saw on the note but I never see less than 3bars
Sorry for the essay just looking for answers
Sent from my HTC One using XDA Premium HD app

Three are pretty good with replacements, living in a rural area I get very good signal with my HTC One, so I'd phone them up if I were you and see what they say.
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cameronm said:
Guys
I moved to the HTC one from a note 2
I used a 3 pay and go sim in my note and I thought the network was awesome. I could use TV catchup Netflix etc with no network issues at all. I never once saw a stutter or network dropout in my village, I ran this for a couple of months to make sure I was happy with 3
So I signed up with the 3 pay monthly and got my one delivered last Friday.
Since then I've not successfully been able to browse the net, watch Netflix or tvcatchup without a stutter or network dropout and it's frustrating the he'll out of me.
Anyone had similar experiences? Any suggestions?
One thing I do notice is that my one is regularly switching between H and 3g and I never see H+ which I saw on the note but I never see less than 3bars
Sorry for the essay just looking for answers
Sent from my HTC One using XDA Premium HD app
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Click to collapse
You probably have a network setting issue, although I believe the phone does not distinguish between H and H+. Check APN settings and mobile network settings.

I live 40 miles from the nearest major city and I've yet to have a problem with 3. I'd phone them up to check if there's a problem in your area
Sent from my HTC One using Tapatalk 2

I think you should prepare for it when moving to a nearly full metal phone. It will be not as good as others of yours before.
Anyway, it's still good for most.

Question about reception

I recently (last week) got the HTC One coming from the HTC LTE and notice that it seems like every few minutes I lose network connectivity. More specifically when listening to streaming music. Even if the phone is stationary and doesn't matter what part of town (Kansas City), that I have where the music stops and buffers. Also had dropped a call on a road that I never had issues with phone calls before.
The phone was rooted, and took it to the Sprint store and they told me that the towers in town were all flaky (bad thing to say about their network), and that they didn't have a method of testing the radio. That night that I took it to the Sprint store, the girlfriend tried to call me and didn't receive the call and she sent me 3 texts that actually showed up while the CSR was holding the phone, showing that it was delayed by 2 hours. They did a profile update (think honestly they just wanted me out the door).
So I used the RUU to flash back to 100% stock once I got home to ensure it wasn't something that I did rooting the phone. Having done that, over the last few days still having the network buffering issues (didn't have that with my old phone), and haven't had any delayed texts (that I know of).
Question is do you believe them at the store that it is a wide are Sprint tower issue, or that it could be my phone? Don't want to wait too long, and end up with a refurbished one either (someone else's problem phone). Is anyone else having the same type of issues that might be able to be fixed with a software flash????
Thanks in advance!

I know lately I've been having dropped calls a lot. Two tonight actually with decent signal. Idk if it's my replacement phone or a rom I flashed.
Sort of tough to figure out which it could be.
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Tried my girlfriends phone using Tune-In listening to the same channel and her phone does the same thing. She also have the HTC One. Just wonder if power management is just too tight and not enough processor to keep the stream going. Full bars in a 4G area and still buffers. Even when sitting still in my house!
Just very frustrating!

Mine was doing it too. Dial ##72786# and reset network settings. The phone will reboot and go through the hands free activation... After that I have not had any issues... FYI, I'm actually a tech at a corporate sprint store, and I'm surprised by how many reps don't know that ##code. The network being flaky is a real thing because of network vision upgrades taking large sections of our footprint offline for upgrades, although I can understand that it hardly instills confidence in our customers... However it is not a catch all for what could be a hardware issue.
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Thanks jrgalioto. Will let you know what happens...

jrgalioto said:
Mine was doing it too. Dial ##72786# and reset network settings. The phone will reboot and go through the hands free activation... After that I have not had any issues... FYI, I'm actually a tech at a corporate sprint store, and I'm surprised by how many reps don't know that ##code. The network being flaky is a real thing because of network vision upgrades taking large sections of our footprint offline for upgrades, although I can understand that it hardly instills confidence in our customers... However it is not a catch all for what could be a hardware issue.
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Will the hand free activation reset the phone, will I lose any of my data, should I do a Nan backup become doing it
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No you won't lose any data but a nandroid never hurts
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josh030181 said:
Will the hand free activation reset the phone, will I lose any of my data, should I do a Nan backup become doing it
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Click to collapse
You will not lose any data, doing reset for hands free activation.
Sent from my lair.

weidnerj said:
I recently (last week) got the HTC One coming from the HTC LTE and notice that it seems like every few minutes I lose network connectivity. More specifically when listening to streaming music. Even if the phone is stationary and doesn't matter what part of town (Kansas City), that I have where the music stops and buffers. Also had dropped a call on a road that I never had issues with phone calls before.
The phone was rooted, and took it to the Sprint store and they told me that the towers in town were all flaky (bad thing to say about their network), and that they didn't have a method of testing the radio. That night that I took it to the Sprint store, the girlfriend tried to call me and didn't receive the call and she sent me 3 texts that actually showed up while the CSR was holding the phone, showing that it was delayed by 2 hours. They did a profile update (think honestly they just wanted me out the door).
So I used the RUU to flash back to 100% stock once I got home to ensure it wasn't something that I did rooting the phone. Having done that, over the last few days still having the network buffering issues (didn't have that with my old phone), and haven't had any delayed texts (that I know of).
Question is do you believe them at the store that it is a wide are Sprint tower issue, or that it could be my phone? Don't want to wait too long, and end up with a refurbished one either (someone else's problem phone). Is anyone else having the same type of issues that might be able to be fixed with a software flash????
Thanks in advance!
Click to expand...
Click to collapse
I've had similar issues in Overland Park and Lenexa lately. I did the reset mentioned above and it helped somewhat. About the same time my wife began having issues with her iPhone 5 so I think there is a network component as well.
Sent from my HTCONE using xda app-developers app

Well, still having the issue after driving to Wisconsin. Dropped streaming music, and while using GPS app, get lost and now in coverage area messages. Made the trip many times before and honestly NEVER have had an area where I lost service.
Decided to not take no for an answer and took my phone to the local corporate Sprint store and the lady said well, nothing we can do about it. I said nothing? She said that they don't have LTE here and now way of truly testing the phone. I asked there was no other test that they could run?
She responded that they could run some really basic tests but it probably wouldn't show up (i.e. she wanted me to go away and not waste their time testing the phone). But stuck to my guns and left it with them for an hour.
When I returned, she made sure that she was the one that there to tell me the results, which according to her that the phone "once" failed a particular test, kind of hinting that it passed it other times.
She said that the phone should be in today, coming via UPS. I told her that that if it wasn't in today that I wouldn't' be in the area due to leaving for another part of the state then heading back to the KC area (this was last Monday) and they didn't have the HTC One in stock which she said no, they didn't carry it.
Then as I was leaving she asked if I was get a survey call, if I would rate my visit with them as a 4...
Going to throw a fit if they give me a refurbished phone since I have had the phone less than a month and had problems from day one.

Data Loss During 3G/4G Change
I experience the same thing in the Minneapolis St. Paul area. I drive a lot for work and as I'm driving and the phone switches between towers I loose data connectivity completely for 30-40-60 seconds, sometimes more. I can sit there and watch the 3G/4G indicator go from lit up to dark during the switchover. It's really frustrating if you're using a data app like music streaming. I initially thought it was only happening when switching between 3G and 4G towers, but lately I've noticed it also happens between 3G towers, although 3G/4G is definitely worse.
I hope this is not a phone issue and is only a temporary tower upgrade issue.

Do you have EVDO enabled?
*#*#4636*# I think. Then change the data preferences.

the_mig said:
I experience the same thing in the Minneapolis St. Paul area. I drive a lot for work and as I'm driving and the phone switches between towers I loose data connectivity completely for 30-40-60 seconds, sometimes more. I can sit there and watch the 3G/4G indicator go from lit up to dark during the switchover. It's really frustrating if you're using a data app like music streaming. I initially thought it was only happening when switching between 3G and 4G towers, but lately I've noticed it also happens between 3G towers, although 3G/4G is definitely worse.
I hope this is not a phone issue and is only a temporary tower upgrade issue.
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Click to collapse
I work in Minnetonka and experience the same issues while stationary! I'll be sitting and poof signal lost, haven't moved an inch.
Unfortunately I've only picked up 4G while driving, but I will try repeating your results on my next drive to work.
In general it seems like this phone doesn't receive the best signal.
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HenBoward said:
I work in Minnetonka and experience the same issues while stationary! I'll be sitting and poof signal lost, haven't moved an inch.
Unfortunately I've only picked up 4G while driving, but I will try repeating your results on my next drive to work.
In general it seems like this phone doesn't receive the best signal.
Sent from my HTCONE using xda app-developers app
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Interesting. We have a 4G tower near us in Shorewood. I think the tower is around Hwy 5 and Powers Blvd in Chanhassen. Once I lock into the 4G tower I'm fine - it doesn't drop data, but it always drops it when switching between 3G and 4G. Last night I was driving to Jordan for a meeting and watched it all the way down. Not bad switching from 3G to 3G towers, but as soon as I hit the 4G tower signal in Jordan I lost signal. After watching it closer I noticed that the data indicator sometimes goes away completely on the phone, and when that happens it's like a minute or two before it restarts.
I'm going to put in a request for technical assistance from Sprint and see what they have to say about it. Maybe this is just the way the system and phone works since 3G and 4G are so different, but I sure hope not. It's annoying.

Crazy bad signal compared to S4 - bad phone?

So long story short, my roommate got my S4 and I got what was supposed to be his One. I was in love with the S4. Great LTE speeds, battery life, screen, etc.
Well now that I'm on the One, I'm finding a HUGE disparity in signal... Without a case, his signal is 10-12dB better than me consistently and his LTE speeds are double mine.
Is it par for the course that the One has a bad signal? I've flashed other radios (surprisingly even the international radios have 1700 band support even though the international models don't support that band) with marginal differences but I'm not impressed... And I've lost phone calls because of it.
Have any of you compared the signal side by side with another device and noticed such a large disparity? With my case on, I get no LTE signal at all. His S4 had a case on the entire time.
This whole thing has been a nightmare but I'm going to be really upset if I have to do a warranty exchange (and thus get a refurb) on a phone we've had since the 11th. :/

Well I have just decided to use WiFi at home and I turned off LTE... Not what I want to spend 579 dollars on but when I'm out of the house, LTE picks up. Sad though. For such a lauded device it certainly gets a terrible signal...
Sent from my HTC One using Tapatalk 4 Beta

Sounds like you got a bad radio chip. I have no trouble getting full LTE speeds, and neither do most people.

I was afraid you were going to say that. I'll call the store tomorrow and have him confirm. If he confirms that an S4 and One are about on par in signal I'm sending this One back under buyer's remorse and getting a new one in a month or so.
The the question becomes - can I even return a phone after using HTC Dev? I know how to restore everything but I wonder if I can do that. I've returned phones I did all kinds of things with before but I've never used HTC Dev
Sent from my HTC One using Tapatalk 4 Beta

EtherealRemnant said:
I was afraid you were going to say that. I'll call the store tomorrow and have him confirm. If he confirms that an S4 and One are about on par in signal I'm sending this One back under buyer's remorse and getting a new one in a month or so.
The the question becomes - can I even return a phone after using HTC Dev? I know how to restore everything but I wonder if I can do that. I've returned phones I did all kinds of things with before but I've never used HTC Dev
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Click to collapse
Who did you get it from? I can't speak to T-Mo or Sprint, but AT&T is very lenient about warranty exchanges. From what I've seen, as long as you're inside the one year, they don't seem to care if you unlocked.

I don't know how it is with international variants but here in the UK my One has much better signal than my S4 (I9505). At work I have terrible signal so it really shows up bad radios. If I use an iPhone 5 for example it constantly drops to NO SERVICE. The S4 is marginally better but the HTC One, whilst still displaying a low signal strength, is rock solid and never drops to EDGE and/or shows the dreaded circle with a line running through it like the S4.
I can only assume you have a faulty phone.

iElvis said:
Who did you get it from? I can't speak to T-Mo or Sprint, but AT&T is very lenient about warranty exchanges. From what I've seen, as long as you're inside the one year, they don't seem to care if you unlocked.
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I'm with T-Mobile and it would be a return. I just got the phone on the 11th and long story short, didn't start using it until yesterday. I am in the buyer's remorse period until the 25th or do you think I should just warranty exchange it?
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This really has not been my month... Figures I would get a bad phone. Lol
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EtherealRemnant said:
I'm with T-Mobile and it would be a return. I just got the phone on the 11th and long story short, didn't start using it until yesterday. I am in the buyer's remorse period until the 25th or do you think I should just warranty exchange it?
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I have no experience with T-Mo, so I can't say which would be better. But it seems like if it's defective, get an exchange. Make sure they give you a new one from the store stock, though.

iElvis said:
I have no experience with T-Mo, so I can't say which would be better. But it seems like if it's defective, get an exchange. Make sure they give you a new one from the store stock, though.
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They're going to overnight me a brand new in box S4 and we are going to send them the One back tomorrow and they're going to credit us 10 dollars for the shipping the defective device back. I have had to refurb every HTC device I've ever had in my sig in my list at least twice and I never wanted the One in the first place, I wanted the S4 and my roommate wanted the One - he hated it and its been an absolute nightmare ever since. Getting a broken phone out of the box and all the issues I've seen on this forum and the issues I've had already, its not worth getting another One.

Yeah bro my lte strong as ever even with two bars I get 20 + dl and ul that's a rarity like outskirts of town constant 4 or 3 bars anywhere I go in the city do you and your friend have the same provider ?
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ac3kill said:
Yeah bro my lte strong as ever even with two bars I get 20 + dl and ul that's a rarity like outskirts of town constant 4 or 3 bars anywhere I go in the city do you and your friend have the same provider ?
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Yes, we live in the same house and are on the same account actually.
I confirmed that its a bad radio. Now I need to figure out how to downgrade my firmware, return everything to stock, S-ON, etc so I can I return it. I'm a bit concerned about not being able to get it to stock HBOOT and off the engineering HBOOT :/

Reception?

So, one thing that grabbed my interest was the mention of dual antennas, etc for the Moto X. I'm a Verizon customer, and reception in my area is spotty, at best...so I'd put reception as the most important spec I can look for in a phone...but reviewers NEVER speak to reception in their reviews...which I find frustrating.
Has anyone heard anything, or experienced anything, as far as that goes? I have a GS3 right now...and on TW it's ok...but I'd like something more...
Anyway,
Thanks!
damon

Not sure about dual antennas but Motorola has always had better radios than Samsung. One reason I cant wait to get back into a MOTO device.

I always found HTC radios and GPS to be very strong. I wonder how Motorola compares.

tgerbracht said:
I always found HTC radios and GPS to be very strong. I wonder how Motorola compares.
Click to expand...
Click to collapse
I have an HTC ONE S I bought used a few months ago. Last weekend I got the first real test of it's reception when on vacation up North. My girlfriend's Iphone4s and my sisters GS3 are all on the same HSPA network (Telus/Bell). Inside the cottage the Galaxy S3 had absolutely no reception at all at any time. The One S and IP4S were both about equal having times of no service and times of 1-2 bars depending on where we sat the phone. They both went from 3g to H+ back and forth and could both just barely load webpages and facebook and send/receive text messages.
Previously I've had the Desire HD and Nexus One both of which I didn't have a problem with reception. I also tried a Desire Z but sold it, it had horrible reception and I didn't like the keyboard/feel of it.
I've yet to have a Motorola smartphone but hope that will change eventually.

Poor Reception
I have a Moto X on Verizon & also one on AT&T. I have found that both of them do not get very good reception. I live in a high signal area for both Carriers. When I talk on the X people always say they can't hear me good & that I am breaking up. I have not had this problem with other phones in my home area. I love the phone but can not keep it because the reception is sub-par. Motorola phones use to always have good reception but since Google bought the handset division I can only assume they changed something?

celnut said:
I have a Moto X on Verizon & also one on AT&T. I have found that both of them do not get very good reception. I live in a high signal area for both Carriers. When I talk on the X people always say they can't hear me good & that I am breaking up. I have not had this problem with other phones in my home area. I love the phone but can not keep it because the reception is sub-par. Motorola phones use to always have good reception but since Google bought the handset division I can only assume they changed something?
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Click to collapse
Not sure if trolling. This phone has the most awesome reception of any I've used and I've used a many.
Sent from my XT1055 using xda app-developers app

I just traded the Droid Maxx in for the Moto X and I just got off a call where I was told I was breaking up and she couldn't hear me. I didn't have that problem with the maxx. I also noticed every time I restart the phone it takes a long time for the Sim card to get recognized. I'm not sure what's up but if it keeps it up I will have to see what Verizon says.
Sent from my XT1060 using XDA Premium 4 mobile app

eVoLpaNda said:
I just traded the Droid Maxx in for the Moto X and I just got off a call where I was told I was breaking up and she couldn't hear me. I didn't have that problem with the maxx. I also noticed every time I restart the phone it takes a long time for the Sim card to get recognized. I'm not sure what's up but if it keeps it up I will have to see what Verizon says.
Sent from my XT1060 using XDA Premium 4 mobile app
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Click to collapse
Yeah I've noticed that it doesn't detect the SIM right away. My Gnex never had that issue.
So either it's a permanent thing, or new code will fix it.

The radio is awesome... I get two bars of 4g at work and home now where I used to get 0 bars...
The GPS seems good... Locks faster then any phone I've used before.

I live three blocks from ATT HQ and my Vivid had crap reception but it's pretty good with X

n82k said:
Not sure if trolling. This phone has the most awesome reception of any I've used and I've used a many.
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Click to collapse
not sure if trolling? you've used "many"? for serious, don't be that guy...

I just got the Moto X from Bestbuy yesterday and already have had many people tell me I'm breaking up. This really blows. Is this fixable with a firmware update.
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trevoc1 said:
I just got the Moto X from Bestbuy yesterday and already have had many people tell me I'm breaking up. This really blows. Is this fixable with a firmware update.
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Click to collapse
Idk man but I just got off the phone with my girl and she constantly kept telling me I was breaking up. I went to Verizon today and they swapped my sim but that didn't seem to work.
Sent from my XT1060 using XDA Premium 4 mobile app
---------- Post added at 09:05 AM ---------- Previous post was at 09:03 AM ----------
Weird thing is I had full bars of LTE and she was still saying I was breaking up. I hope this can be fixed because besides that issue I really love this phone. Even more than the HTC One that I had.
Sent from my XT1060 using XDA Premium 4 mobile app

I'm thinking about picking up the phone today. Is it really a good phone because I want to move to Android permanently as my daily driver. I use a Note 2 for business.
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rman18 said:
The radio is awesome... I get two bars of 4g at work and home now where I used to get 0 bars...
The GPS seems good... Locks faster then any phone I've used before.
Click to expand...
Click to collapse
I live in North NJ and previously had a VZW Galaxy Nexus that would regularly cut out during the same stretch of my daily commute to/from work. It would go to 0 bars of 4G/3G and maybe pickup a little 1X. On my VZW Moto X, I now see 2 bars of 4G over that same stretch. So far, I've noticed better reception.
I can't comment on the GPS just yet as I haven't really user that.

I have had this same problem on att it's something with the mic on the phone because it would work fine on bluetooth and with a headset. I have gotten a replacement phone and have not had the problem since but am watching it closely.
Sent from my XT1058 using Tapatalk 4

Happening again on my replacement phone. Ugggh it's annoy now I feel like all calls are compromised.
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luckydwg said:
Happening again on my replacement phone. Ugggh it's annoy now I feel like all calls are compromised.
Sent from my XT1058 using Tapatalk 4
Click to expand...
Click to collapse
I've been deciding whether or not to switch to the moto x from my HTC One and it seems like the poor call quality is quite common.
http://forums.androidcentral.com/moto-x/312820-voice-cutting-out-other-end-call.html
Seems like it has something to do with the noise cancellation.

Hm, so, but i dont know, how i can help you.