Microsoft exchange active sync help - One (M7) Q&A, Help & Troubleshooting

Hey everyone,
I am trying to help a co worker set up his email with Microsoft exchange active sync. After I finish putting in the information I select continue and I get this message "Security warning Do you want to accept certificate. There are problems with the security certificate of this site. Don't accept this certificate if not from a trusted source" or something similar to that. I hit continue on that message and then It disappears then reappears, I hit continue again and it keeps disappearing then reappearing. I'm thinking I have to accept the certificate but I don't see anywhere to press. If anyone has any ideas about how to solve this, it would be greatly appreciated.

Did you try checking 'Accept all SSL certificates' under Incoming settings?

cschmitt said:
Did you try checking 'Accept all SSL certificates' under Incoming settings?
Click to expand...
Click to collapse
Yes, and that was the only thing on that page that had a check box.

Related

Anyone using WM5, OWA and read receipts?

1. Has anyone tried OWA with any of the WM5 builds (Artz, Hari, Tuma, Logout, Ivan, etc.)? I can hit the start page and get a log in prompt, but after typing them in it usually goes into a credential prompting loop and eventually errors out with access denied. Occasionally I can get to the "main page", but as soon as I try to look at a message, it will error out. This worked great in WM2003[SE]. I really miss this because...
2. Our IT has set a "always request and respond to read receipts" policy in Outlook. The only [easy] way around this is to use OWA on the desktop and just not click the "read receipt requested" link. This doesn't seem possible in the Outlook E-mail app on the device because it always sends them without asking. Sometimes you don't want people to know you've read their email just yet.
3. Is there any way to request a read receipt in the Outlook E-mail application on the device? It syncs great every five minutes over GPRS, but it seems to ignore the "force read receipt request" policy in Outlook on the desktop when I send anything. So, is there any way to set that on email originating from the device? Sometimes it is nice to know when people have read your email.
P.S. I haven't tried changing the browser agent for the OWA problem. Maybe I'll try that...
Thanks from someone greatly enjoying Hari's 1.3.2,
sbl

Expired Certificate

Hi,
Done a quick search and nothing came up so......have diamond and set up on work email account using mail.*********.co.uk this all worked fine until recently, now I'm getting certificate expired error and no mail? Anyone seen this before and know how to fix?
Thanks
Have you checked the validy of the root certificates installed on your machine. Go to start-->settings-->system-->certificates-->root. Check to see none have expired or anything. It would also be worth checking with your work place tech guys. An expired certificate could mean something has changed on their end..therefore causing this problem. Is this an IMAP/POP3 account?
Hi, thanks for the quick reply, the email is from the exchange server, do you mean check the certificates on the device itself or the server?
Check both. Though its unlikely anything on the device is wrong. It must be the server. Id check with the office guys.
Found this on the HTC official FAQ:
Q. I was unable to sync with the Exchange Server and an "Install security certificate/expired" error message appeared on the screen.
A. Contact your network administrator to obtain and install the security certificate on your device.
Hope this helps. My best guess would still be obtaining a newer certificate for your mail account.
Ok, will check it out.
Many thanks.

Problems with MS Exchange in Magic

I am using the native MS Exchange in Magic. However, after keying in all my details, it says authentication failed, please check username and/or password.
I'm pretty I keyed in those details correctly (i re-keyed in many times), but I kept getting the same error message. I have also enabled SSL. Anyone know why?
I have no problems in sync-ing using Roadsync and Touchdown. But these are trial versions only, and will expire soon.
Anyone can help here? Thanks!!
elementz said:
I am using the native MS Exchange in Magic. However, after keying in all my details, it says authentication failed, please check username and/or password.
I'm pretty I keyed in those details correctly (i re-keyed in many times), but I kept getting the same error message. I have also enabled SSL. Anyone know why?
I have no problems in sync-ing using Roadsync and Touchdown. But these are trial versions only, and will expire soon.
Anyone can help here? Thanks!!
Click to expand...
Click to collapse
not saying this is your problem but do you have a space in your username. there is a bug that htc knows about. Read here where i posted before
http://forum.xda-developers.com/showthread.php?t=524229&page=8
Not sure if this problem is on all roms
Thanks
B
nope there is no space in my username. just a few alphabet username.
My password do have punctuation though (no space).
elementz said:
nope there is no space in my username. just a few alphabet username.
My password do have punctuation though (no space).
Click to expand...
Click to collapse
not sure if this helps then, but on my exchange server 2007 i had to tick the box to allow non-provisionable devices
Thanks
B
elementz said:
I am using the native MS Exchange in Magic. However, after keying in all my details, it says authentication failed, please check username and/or password.
I'm pretty I keyed in those details correctly (i re-keyed in many times), but I kept getting the same error message. I have also enabled SSL. Anyone know why?
I have no problems in sync-ing using Roadsync and Touchdown. But these are trial versions only, and will expire soon.
Anyone can help here? Thanks!!
Click to expand...
Click to collapse
I Have the same problem :/
blingblingslyna said:
I Have the same problem :/
Click to expand...
Click to collapse
again, have you checked in the Exchange console that you tick the box to allow non-provisionable devices. as far as i know if that is not ticked it will only allow windows mobile devices. but could be wrong
Thanks
B
brian colston said:
not sure if this helps then, but on my exchange server 2007 i had to tick the box to allow non-provisionable devices
Thanks
B
Click to expand...
Click to collapse
Hi brian,
How do you tick the box? Its my company's exchange server, so I need to get my system administrator to do it at his end? Thanks.
elementz said:
Hi brian,
How do you tick the box? Its my company's exchange server, so I need to get my system administrator to do it at his end? Thanks.
Click to expand...
Click to collapse
You need to ask the IT guys to make the change in Exchange management, under Microsoft Exchange, Organisation Configuration, Client Access then go properties on the default policy. On the Default (Tab) tick to allow non-provisionable devices
This should now work
Thanks
B
brian colston said:
You need to ask the IT guys to make the change in Exchange management, under Microsoft Exchange, Organisation Configuration, Client Access then go properties on the default policy. On the Default (Tab) tick to allow non-provisionable devices
This should now work
Thanks
B
Click to expand...
Click to collapse
Hi thanks for your help. Unfortunately, my IT guys do not want to check that box for security reasons.
I had the same problem and I performed a couple of factory resets trying different ways of configuring the exchange activesync before figuring out what is going on. What finally worked for me is the following.
When I was entering the necessary fields in the configuration screen (email, server address, user name, password etc.) using the onscreen keyboard, at the end I was pressing the little key at the bottom left of the virtual keyboard to remove it from the screen and then I was pressing the button “next” and I was always getting the message ”authentication failed please check username and/or password”.
When I tried the same thing (filling the fields in the configuration screen) without pressing this little key that removes the virtual keyboard, everything worked perfectly. I did not believe in my eyes and I decided to make again a factory reset and try it again. It worked again….
Hope that this helps
estelios said:
I had the same problem and I performed a couple of factory resets trying different ways of configuring the exchange activesync before figuring out what is going on. What finally worked for me is the following.
When I was entering the necessary fields in the configuration screen (email, server address, user name, password etc.) using the onscreen keyboard, at the end I was pressing the little key at the bottom left of the virtual keyboard to remove it from the screen and then I was pressing the button “next” and I was always getting the message ”authentication failed please check username and/or password”.
When I tried the same thing (filling the fields in the configuration screen) without pressing this little key that removes the virtual keyboard, everything worked perfectly. I did not believe in my eyes and I decided to make again a factory reset and try it again. It worked again….
Hope that this helps
Click to expand...
Click to collapse
Just tried, but still doesn't work for me.
I had an issue setting up my exchange as well. I previously used a Self-Signed Certificate with my Tytn II but I found no ability to add root certificates to Android.
So first I had to switch my exchange 2007 server to a trusted 3rd party UC Certificate (DomainsforExchange was cheapest and worked). Other oversite on my part (I think I am getting old) was after entering the account info I missed having to tick on (make checkmark red) "This server requires encrypted SSL connection". It is off by default.
I am still not used to the android style of showing a checkbox with tickmark in grey as being disabled.
Thats about it.
Here is a sample of the account information (Fake).
Email Address
[email protected]
Server Address
mail.acme.com (DNS name of my mail server)
Domain
ACME
Username
bboysinbush
Password
%)Migopop
SSL question ticked in RED.
just to add, it won't work with norwegian characters "æøå",
might also apply to other special characters, no idea really...

Xperia and Microsoft Exchange Server

hi friends,
I want to configure my Xperia with my official Microsoft Exchange server. THe problem i am facing that when i connect my Xperia to the PC and it is synchronized with my outlook it can download all the mails/contact etc...
But i wanted that if i am on move, i can still get the mails directly on the Xperia.
I tried to configure exchange server from Active Synchronization Menu --->configure server , and it give me msg its the same as your look web access server and everything okay, but when from Messaging Menu if i try to send the email or do Send/ Recieve for my outlook, i am not able to recieve/send emails.
Is there anyone else having the same problem, Help will be appreciated.
Thanks
Jade
??? what ???
idont understand your whattt?
either my question is confusing for you ?
Regards
Jade
I don't understand the question either.
When you start the ActiveSync application (on your device) and click Sync, it will either synchronize with Exchange or display an error message if it doesn't work. Assuming it doesn't sync successfully, what's the error message that is displayed?
Well when i configure it from STart--->Active Synchronization and put all the server details over there it configure my settings, and give me msg that the Exchange server is same as that of your outlook.
But when i press the send/recieve button for the outlook email , it keep on showing connecting and later say error Synchronizing.
Um...
You want to ActiveSync your phone with the PC over the Internet?
JYousuf said:
Well when i configure it from STart--->Active Synchronization and put all the server details over there it configure my settings, and give me msg that the Exchange server is same as that of your outlook.
Click to expand...
Click to collapse
Ah.. I assume you're entering your email address, username, password and domain, then ActiveSync tries to do the automatic configuration and then displays a text box to enter your server address? If so, the automatic configuration didn't work and you have to enter the server address manually (which is the same as the server address configured on your desktop Outlook (check your Outlook configuration if you're not sure) or the address of Outlook Web Access, maybe something like mail.whatever.com).
JYousuf said:
But when i press the send/recieve button for the outlook email , it keep on showing connecting and later say error Synchronizing.
Click to expand...
Click to collapse
Please try to sync using the ActiveSync application. It will display an error message, which will probably help to find the problem.
orelsi said:
Um...
You want to ActiveSync your phone with the PC over the Internet?
Click to expand...
Click to collapse
Microsoft Exchange is pretty cool
Have you checked both Mail for Outlook and WM Active Sync in your configuration? For your needs you may only activate Mail for the Server, not the PC connection. Look also for other conflicts like tasks and so on.
I think i am not able to elaborate my problem clearly. Let me do again
I am having a corporate account and that is configured on my Microsoft Outlook and i receive all my corporate mails over there.
Now as i did on my SE P990i, i have set the same corporate account which use Microsoft Exchange Server on my Mobile, and that i wanted to do on Xperia too. So that i can recieve the emails on my computer and on Xperia.
But i cannot configure it even having the right settings for exchange server. and it keep on showing connecting......... but do nothing.
Thanks
Jade
I made few change in the settings and now getting this msg
Microsoft Exchange:
Result:
The security certificate on the server is not valid. Contract your exchange server administrator to install a valid certificate on the sever.
View support code: 0x80072F0D
=====================
But the same Microsoft Exchange server works fine for me on P990i, and its not possible to contact my head office in USA just to ask them install any certificate for me ):
any other solution.
Regards
Jade
JYousuf said:
I made few change in the settings and now getting this msg
Microsoft Exchange:
Result:
The security certificate on the server is not valid. Contract your exchange server administrator to install a valid certificate on the sever.
View support code: 0x80072F0D
Click to expand...
Click to collapse
The most likely cause of this issue is that your company uses a self-signed security certificate instead of a commercial one, which is why your device doesn't trust the certificate. You have to install the certificate to your device to be able to use it:
Open your webmail (Outlook Web Access) site in Internet Explorer, using https (if IE gives you a certificate error too, just accept it)
Click the lock icon (either on the top or at the bottom, depending on your IE version) to view the security certificate
On the "Details" tab, click "Copy to File" and save it (default export settings) to your device or storage card
On your device, install the certificate by launching it through File Explorer.
(You could also disable SSL for the Exchange Server connection, but I don't recommend this at all.)
Also, you will most likely be able to use Push Mail with Exchange, so mails will be delivered to your device right after receiving them, without having to do scheduled or manual Send/Receive .
My friend,
Thanks alot for your reply, i have tried to follow step by step what you said, as also given on this link
http://www.confusedamused.com/notebook/installing-windows-mobile-60-root-certificates/
I was able to generate the certificate and installed it on my Xperia, and can also see it in the certification list, but still getting the same error.
Regards
Jade
JYousuf said:
My friend,
Thanks alot for your reply, i have tried to follow step by step what you said, as also given on this link
http://www.confusedamused.com/notebook/installing-windows-mobile-60-root-certificates/
I was able to generate the certificate and installed it on my Xperia, and can also see it in the certification list, but still getting the same error.
Regards
Jade
Click to expand...
Click to collapse
Hmm, did you install the root certificate or just the web server certificate (step 4 on the page you linked)? I'm not sure, it's possible you need the root certificate and not just the server certificate.
Well i followed all the step given on the link i pasted above. I installed the root certficated, but which server certificate you are talking about, though i followed all the step of that link.
Thanks
Still looking for some possible solution.......
You might want to ask your corporate admin for the exchange server.
They may changed the settings.
you need to enable push internet and configure your exchange for push internet. contact your mobile provider for that. and about the certificates you need to install it in your phone.

Microsoft Exchange with LG Stock 10h Email

Hi All, Please if anyone else has problems adding an email account using the MS Exchange option in the stock Email app can you share a solution. I get prompted to add an Administrator access before the app searches for the server and it then always fails. The admin never shows up in settings security. I tried this for 3 Exchange servers, same issue.
Thanks...
Sent from my LG-P880 using Tapatalk 2
I had the same problem, found it is due to it doesn`t prompt to set password. Go to setting and set the phone password before setup exchange account, then it will Work.
@lbert said:
Hi All, Please if anyone else has problems adding an email account using the MS Exchange option in the stock Email app can you share a solution. I get prompted to add an Administrator access before the app searches for the server and it then always fails. The admin never shows up in settings security. I tried this for 3 Exchange servers, same issue.
Thanks...
Sent from my LG-P880 using Tapatalk 2
Click to expand...
Click to collapse
rlai said:
I had the same problem, found it is due to it doesn`t prompt to set password. Go to setting and set the phone password before setup exchange account, then it will Work.
Click to expand...
Click to collapse
May be I have the same problem. If I want to setup an exchange account in Stock-Mail-App, there should be a dialog, in which I have to accept the creation of a "device admin" (i´m german, I hope thats the correct translation). But this dialog never appears anymore. At first time, the dialog was there and I could create my account. But later on, there is no entry visible in "Device Admins" for Stock-Mail and after a Restore of a Nandroid-Backup, I couldn´t create the exchange Account anymore, cause the dialog doesn´t appear.
So, may be ur solution could help me. But what do u mean with "phone password", where to set. Did u mean lock screen password or what else? Please give advice, where to set "phone password". Thanks in advance!
Yes, I mean the lock screen password.
On Samsung S2, after aceept the security setting of the Exchange server, it prompt to set the lock screen password, but doesn't seems to be happen on LG, so I go and set it manually and it works.
Bogeyof said:
May be I have the same problem. If I want to setup an exchange account in Stock-Mail-App, there should be a dialog, in which I have to accept the creation of a "device admin" (i´m german, I hope thats the correct translation). But this dialog never appears anymore. At first time, the dialog was there and I could create my account. But later on, there is no entry visible in "Device Admins" for Stock-Mail and after a Restore of a Nandroid-Backup, I couldn´t create the exchange Account anymore, cause the dialog doesn´t appear.
So, may be ur solution could help me. But what do u mean with "phone password", where to set. Did u mean lock screen password or what else? Please give advice, where to set "phone password". Thanks in advance!
Click to expand...
Click to collapse
Besides, swipe or pattern may not work, need to be pin or password.
rlai said:
Yes, I mean the lock screen password.
On Samsung S2, after aceept the security setting of the Exchange server, it prompt to set the lock screen password, but doesn't seems to be happen on LG, so I go and set it manually and it works.
Click to expand...
Click to collapse

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