Database Develop

To those who rejected their parcel - refunds?

Hi guys,
I know a fair few of us have rejected their parcels because we were unable to cancel orders via Google Play.
My order was returned to Computer 2000 (in the UK) and signed for by them on the 19th, however to date I have received no communication from them and no refund.
Have any of you that have rejected your parcels received your refund or any other communication from Google?
Thanks,
Chris

ChrisH87 said:
Hi guys,
I know a fair few of us have rejected their parcels because we were unable to cancel orders via Google Play.
My order was returned to Computer 2000 (in the UK) and signed for by them on the 19th, however to date I have received no communication from them and no refund.
Have any of you that have rejected your parcels received your refund or any other communication from Google?
Thanks,
Chris
Click to expand...
Click to collapse
I never actually received mine as they messed up address label and TNT refused to let me tell them full address and then returned it before I had chance to go to depot to collect. I emailed Google at this point (through order page) on 20th and parcel was signed for by Computer 2000 on 24th so I emailed Google again on 27th, having heard nothing, and have no reply yet. I have managed to pick up a Nexus 7 in Curry's in the meantime so just want my money back.

dpjohnston said:
I never actually received mine as they messed up address label and TNT refused to let me tell them full address and then returned it before I had chance to go to depot to collect. I emailed Google at this point (through order page) on 20th and parcel was signed for by Computer 2000 on 24th so I emailed Google again on 27th, having heard nothing, and have no reply yet. I have managed to pick up a Nexus 7 in Curry's in the meantime so just want my money back.
Click to expand...
Click to collapse
Not great is it? Mine's been with them for 10 days now (weekend included) and I'd expect to have at least received an acknowledgment e-mail to say they'd received for the parcel.
Chris

Mine has also been back with Google for over a week and no word. If my phone call to them is in event full I will just file a claim with my bank.
Sent from my Nexus 7 using Tapatalk 2

Yes I too am having problems getting a refund they have had mine back for a week this can't be write they better get my money back soon or gonna speak to my bank.

Just phoned Google... They will not consider even looking at my case until the 8th August passes. Considering they received it back on the 19th July, I'd call it appalling service.
At least Amazon and the like acknowledge receipt of a returned parcel - Google's complete lack of communication has ruined the customer experience. I'll never order anything direct from them again.
Sent from my GT-I9300 using Tapatalk 2

Same here terrible service.

What did you order from them?
Sent from my ADR6425LVW using xda app-developers app

16gb google nexus 7.

Same situation here. I might just log a request with the credit card company anyway, force them to act.

I only actually got charged 4 days after my delivery refusal had returned to the depot somewhere in leicester (this was a separate charge to the other three or four pending charges that had fallen off my credit card) . I spoke to someone last Friday who said it would be sorted ASAP, he said it was the first time he had seen this happen, but nothing done since.

I got one from GameStop on the first day they were available. Google received my pre-order back on the 19th. I called Google & they said it could take up to 14 days to process the returned order & issue a refund. Still waiting...
Sent from my Nexus 7 using xda premium

That's what I was told 14days but somehow I don't think it will happen.

it said 5-6 weeks for the refund to get processed on the site.
Sent from my mopho

cornelious2 said:
it said 5-6 weeks for the refund to get processed on the site.
Sent from my mopho
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Pretty sure that's illegal here. Where did you find it? Want to see if they are trying to say that for the UK too!
Sent from my Nexus 7 using xda premium

Mine was recalled before delivery, after 5 phoncalls to Google asking about what happened I was told that it was recalled over quality issues, I was told that it was a blessing is disguise, money went out to Google on the 18th and still waiting for a refund, tomorrow I am calling my bank to have the charge reversed, I am disgusted at Google service, I will never buy from them again.
Once I get my money back i am buying Asus transformer.
Sent from my GT-N7000 using xda premium

[UK only]
You have to be refunded within 30 days of you notifying of the order cancellation, regardless of whether you have returned item or not.
http://oft.gov.uk/business-advice/treating-customers-fairly/dshome/dsrexplained

I am in the US and I refused the delivery about a week ago. I had ordered a case with it and still haven't gotten the case. Back before I had refused the shipment I had sent an email about being able to keep the case and just send the Nexus 7 back. But then I found a different case and decided I would just refused it all. Well then they split the order and the case is in limbo somewhere I guess. Anyway, I got an email a coupel of days ago with RMA instructions for the Nexus 7. It was in response to my question about opening the package and taking out the case. So I sent them back the tracking numbers what showed the refused delivery and acceptance back at the shipping origin. I also asked if they could just not send the case that is still pending and just issue me my refund. I haven't heard back.
It was easy to refuse delivery, I have the free MyUPS service. When I got the package shipment notification from UPS I went in and had them hold it at the location. Since I probably wouldn't be home when it was delivered I would have had to drive it there anyway. There wasn't any option to refuse. It seemed the day before or maybe it was the day it was it the location I looked at the delivery options and there was a "Refuse" option. I chose that and they sent it back. Didn't have to drive out of my way to the UPS location or anything. I plan on doing the same if they ever send me the case.

xenon1024 said:
[UK only]
You have to be refunded within 30 days of you notifying of the order cancellation, regardless of whether you have returned item or not.
http://oft.gov.uk/business-advice/treating-customers-fairly/dshome/dsrexplained
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Click to collapse
But it's not a cancelled order. You rejected their shipment. They can take as long as they please to "process it"
And for those of you thinking of filing with your credit card company or bank: good luck. Banks and credit card companies are notorious for providing extremely slow assistance for disputed claims. They will likely go to the retailer and give them like 60 days or something insane like that to respond before they do anything.

contact number for Google (UK)?
Sounds like I am just one of many who is experience a total lack of service or concern from Google?
TNT didn't manage to show up when I was home and wasn't allowed to deliver to the neighbour (although the package my misses got from TNT the same day was dropped off just fine); TNT failed to bring out the package when I arranged for redelivery (5 days after the initial drop-off) and only other option would have been a Saturday delivery, which turned out to be a no-go due to the Olympics (yes, I am located smack in the middle of London .. "yay").
Had no option but refuse delivery and have so far heard NOTHING!
Over the course of the last week I have used the google wallet email form 5 times and not received ANY response; I have tried the phone number on top of the page twice and gotten a fax/modem (+353 (1) 436 1001).
I am at this moment beyond pissed!
ANYONE have a valid (UK) number to contact these people?
I would have expected A LOT better service from a company like Google, but when (if?) I ever get my £209 back, I guess they've thoroughly proven to me that I'll be better off with an iPad - by the time the 7" iPad will be on the market anyway.
Oh well *sigh*

A caution to UK Play Store buyers

Just a cautionary note to would-be device buyers from the Play Store - my girlfriend has had a dreadful experience trying to buy me a 16GB Nexus 7. The order was placed on the 8th to be delivered 'within 2 days'. They messed her around until the 16th, blaming the courier for 'not receiving the order correctly' (which was a load of nonsense according to TNT, the courier in question) and that other UK customers who ordered on the 8th had suffered similar issues. At this point she gave up, told them to cancel the order and purchased a 32GB N7 from Carphone Warehouse. Funnily enough, despite this, the status changed from 'order placed' to dispatched and they attempted to deliver the device originally ordered on the 20th. We declined the delivery, but still haven't received a refund. She's just on the phone to TNT again who are actually being very helpful and have confirmed the device has been returned, which Google claim is untrue. Still in limbo...
I'm sure most people who order from them will have no issues, but bear in mind when ordering from them that they have no UK contact and you're stuck dealing with a useless, rude US-based telephone team who have the ability to do naff all except sprout the same corporate bullish*t about their refunds process. You have no comeback from Citizens Advice or trading standards as there is no entity in the UK to list and the telephone support people will not give a UK trading address!

in the us it takes between 6-8 weeks to get a refund from google.. This is only after the 14 days you must wait before they will even talk to you. Keep on them or they will just keep putting you off.. It takes forever...

On a slightly different track, is TNT the worst carrier ever? They have NEVER succeeded in making a delivery to my home. Every time I find by checking tracking they have supposedly failed to find my home and I have to personally collect, a round trip of fifty miles. Maybe I am at the limit of their delivery radius and the drivers just can't be arsed. Taking into consideration shipping and this journey, it sure made my Nexus 7 a heck of a lot more expensive than if I just bought it on the high street.
Sadly not true of the Nexus 4 which is only available at a rip off price on the high street.

I'm glad my order with the UK Playstore, for a 3G Nexus 7, was processed and delivered without a hitch.
Have you spoken to the bank?

Aleemz said:
I'm glad my order with the UK Playstore, for a 3G Nexus 7, was processed and delivered without a hitch.
Have you spoken to the bank?
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Click to collapse
Same here. Mine went without any problem.
Definately ask your bank and get them to help out.

Aleemz said:
I'm glad my order with the UK Playstore, for a 3G Nexus 7, was processed and delivered without a hitch.
Have you spoken to the bank?
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Click to collapse
+1

I ordered N7-3G Sunday evening and was despatched Monday morning with them stating 3-5 working days. I was pleasantly to see it waiting for me Tuesday when I came home.
It was delivered quicker than it took TNT to update their tracking information.
sent from my Nexus 7 3G using XDA Premium [HD]

I cannot sing the praises of Ebuyer enough when it comes to electronics, I bought 3 Nexus 7 16gb off them, strangely enough the Friday before the 32gb was announced on the following Monday grrrrrrrrrr
Anyway I digress, I ordered the 3 of them at the same time Friday night just before 8pm, paid a couple of quid upgrade for a Saturday delivery next morning 7:30 Parcel Force knocking on the door with them, less than 12 hours, it does not get much better than that
Hope you get it sorted soon

Can't say I've had any problems with the UK play store when ordering it. I ordered a Nexus on the 23rd Nov at half 11 at night. It was dispatched on the Monday and I got it on the Tuesday. Was delivered by TNT as well

PembsPanther said:
I cannot sing the praises of Ebuyer enough when it comes to electronics, I bought 3 Nexus 7 16gb off them, strangely enough the Friday before the 32gb was announced on the following Monday grrrrrrrrrr
Anyway I digress, I ordered the 3 of them at the same time Friday night just before 8pm, paid a couple of quid upgrade for a Saturday delivery next morning 7:30 Parcel Force knocking on the door with them, less than 12 hours, it does not get much better than that
Hope you get it sorted soon
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Click to collapse
Have to agree, bought both a 16 and a 32gig from Ebuyer, free next day delivery :highfive:

Azureal
Google are a legal entity in the UK. I believe the first address below is the one to deal with. Just make sure of your legal rights under SOGA and Distance Selling regs to spell them out else "I'm sorry you have to contact our support team for the store"
United Kingdom
Google London
Google UK Ltd
Belgrave House
76 Buckingham Palace Road
London SW1W 9TQ
United Kingdom
Phone: +44 (0)20-7031-3000
Fax: +44 (0)20-7031-3001
Google London
Google UK Ltd
123 Buckingham Palace Road
London SW1W 9SH
United Kingdom
Google London
Google UK Ltd
1-13 St Giles High Street
London WC2H 8AG
United Kingdom
Google Manchester
Google UK Ltd
Peter House
Oxford Street
Manchester
M1 5AN

stevensdrs said:
On a slightly different track, is TNT the worst carrier ever? They have NEVER succeeded in making a delivery to my home. Every time I find by checking tracking they have supposedly failed to find my home and I have to personally collect, a round trip of fifty miles. Maybe I am at the limit of their delivery radius and the drivers just can't be arsed. Taking into consideration shipping and this journey, it sure made my Nexus 7 a heck of a lot more expensive than if I just bought it on the high street.
Sadly not true of the Nexus 4 which is only available at a rip off price on the high street.
Click to expand...
Click to collapse
They come a bit higher than hdnl/yodel in my opinion.
From experience of buying n7 and being unable to buy n4 I find nothing that would make me recommend buying from play store.
Getting n4 from cpw even with the premium just because play store sucks so much.
Sent from my Nexus 7 using Tapatalk 2

Netflix promo - Amazon orders

I ordered my Chromecast on launch day from Amazon, and I got the confirmation e-mail at 1:48 PM Pacific Time. I wish I had taken a screenshot when I added it to the cart, as it still listed the Netflix promo.
Anyway the order shipped the same day but no Netflix code. I have a support ticket open with Amazon but they still haven't been able to resolve it. They are not sure whether I qualify.
So I just wanted to check - did anyone who ordered Chromecast from Amazon get the Netflix promo as promised? If you did (or did not), please report here and give the date/time/time zone of your first order confirmation e-mail.

I ordered mine yesterday at 3:48pm CT and didn't get an email with the Netflix code. I remember reading somewhere that we have to wait a few days before we get the email.
Sent from my HTC One X using xda app-developers app

OK post the link here if you can find the source.
I read that Best Buy and Google Play purchases of the Chromecast yielded a promo code upon shipping (or in-store at BB).

I ordered from Amazon, and no code yet. I think if you ordered yesterday, then you are fine. Today, not so much.

I have a support ticket in with amazon, I'll keep you updated with anything I learn

Product page updated
The product page has just been updated with the following text
Netflix Promotion Expired
Please note that the Netflix promotional offer (which was available in limited supply) has now ended. Customers who ordered their Chromecast prior to 5:31 PM PST on 7/24/2013 will receive a Netflix gift code via email within 5 days of their products ship date.
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Click to collapse

cmstlist said:
OK post the link here if you can find the source.
I read that Best Buy and Google Play purchases of the Chromecast yielded a promo code upon shipping (or in-store at BB).
Click to expand...
Click to collapse
I ordered mine for in store pickup at best buy. My order said it would be emailed, I've yet to receive it. Even if I don't get it I honestly don't care that much. It's annoying but oh well.

Amazon now tells me the Netflix codes should come by email one week after shipping.
Sent from my Galaxy Nexus using Tapatalk 4 Beta

I bought my chromecast at best buy earlier today and got my email for Netflix a couple hours later.
Sent from my HTC6435LVW using xda premium

booked said:
I bought my chromecast at best buy earlier today and got my email for Netflix a couple hours later.
Sent from my HTC6435LVW using xda premium
Click to expand...
Click to collapse
Apparently Amazon is the only one to make customers wait for the code. So I guess we'll see next week!
Sent from my Galaxy Nexus using Tapatalk 4 Beta

robbiet480 said:
The product page has just been updated with the following text
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Click to collapse
For some reason they extended the promotion to 25 july.
Netflix Promotion No Longer Available
Please note that the Netflix promotional offer (which was available in limited supply) has now ended. Customers who ordered their Chromecast prior to 5:30 PM PST on July 25, 2013 will receive a Netflix gift code via email within 5 days of their product's ship date.
Click to expand...
Click to collapse
By the way, anyone who bought from amazon received netflix code?

extrem0 said:
For some reason they extended the promotion to 25 july.
By the way, anyone who bought from amazon received netflix code?
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Click to collapse
I literally just got the email from amazon telling me they are sending me a code in the next 5 days. I also ordered the day it was released.

dragonfly1113 said:
I literally just got the email from amazon telling me they are sending me a code in the next 5 days. I also ordered the day it was released.
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Click to collapse
I got the email too: It says:
Dear Amazon.com Customer,
Thank you for your recent Chromecast purchase. Your purchase has qualified you to receive a 3-month Netflix gift code. Your code will be emailed to you 5 days after your Chromecast ships.
Edit: They just sent the code less than 10 minutes after getting the above email!

Code arrived just now 5 min after the notice one
Thank you for your recent Chromecast purchase. Your purchase has qualified you to receive a 3-month Netflix gift code.
Xxxxxxxxxxxxxx (my code was here didnt want to display it lol)
Sent from my SCH-I605 using xda premium

Mine just came through. Finally!

My code came through a few minutes ago! Ordered on release day
Sent from my HTC One XL using xda app-developers app

Bought mine on morning 25th and just received this e-mail also!
Dear Amazon.com Customer,
Thank you for your recent Chromecast purchase. Your purchase has qualified you to receive a 3-month Netflix gift code. Your code will be emailed to you 5 days after your Chromecast ships.
Click to expand...
Click to collapse

Got the email about getting the Netflix code at 1:37pm EST, but no email with the code yet.

Got my code today, about 10 minutes after the first email stating I was going to get a code. Ordered release day from Amazon.

got my code today about 5 minutes after the notification email. Ordered release day around 430-5pm EST.

Google ends Netflix promotion due to "overwhelming demand"

http://www.latimes.com/business/tec...ast-netflix-promotion-20130725,0,483513.story
Well that ends that if you don't have one yet, but at least you'll get the 3 months free if you were able to squeeze an order in somewhere. I got one today, and I'll tell you it's completely worth buying even without the Netflix.

The people that ordered it yesterday should be fine with getting the promo code.

I already got my code and my chromecast will be here in the morning

I ordered from Amazon and it will be here tomorrow but I still don't understand how I go about getting the code. I was not sent one when the device shipped.

Old MuckenMire said:
I ordered from Amazon and it will be here tomorrow but I still don't understand how I go about getting the code. I was not sent one when the device shipped.
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When you ordered did it say preorder? I ordered mine from amazon but it say it wont be delivered till August 21st!

hpatel said:
When you ordered did it say preorder? I ordered mine from amazon but it say it wont be delivered till August 21st!
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I ordered mine from Amazon at 1:52pm PST 7/24/2013 with 2-day shipping via prime and it is set to arrive on Saturday via Fedex Smartpost. I had an original arrival date of July 30.

ctbaker said:
I ordered mine from Amazon at 1:52pm PST 7/24/2013 with 2-day shipping via prime and it is set to arrive on Saturday via Fedex Smartpost. I had an original arrival date of July 30.
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Strange, i placed mine at 3pm pst with 2day shipping via prime. However when I placed it, it said preorder. Is that what yours said?
I'm look now and it says that it's out of stock. So I believe I got my order in before they went out of stock.

hpatel said:
When you ordered did it say preorder? I ordered mine from amazon but it say it wont be delivered till August 21st!
Click to expand...
Click to collapse
No mine went through like normal and has already shipped and will be here tomorrow via two day prime.

I ordered mine yesterday afternoon Wednesday (PST) on Amazon, paid $3.99 for overnight, got it this morning. I haven't received any code from Amazon.
But I will say that Netflix is stunning! Quality is as good as Bluray.

hpatel said:
Strange, i placed mine at 3pm pst with 2day shipping via prime. However when I placed it, it said preorder. Is that what yours said?
I'm look now and it says that it's out of stock. So I believe I got my order in before they went out of stock.
Click to expand...
Click to collapse
When I placed the order, it showed the item in stock and not the pre-order button. My friend who bought one about 30 minutes sooner than I did (also from Amazon) had his ship out a few hours earlier today than mine did.

Amazon told me that the Netflix code should arrive by e-mail one week after the dongle ships out.

Best Buy is still apparently giving 3 free months of NetFlix when you buy a Chromecast, at least according to their website they are.

I bought my Chromecast at BestBuy at like 9pm last night and still got the Netflix code, which I activated the code around 1am this morning. So it still seemed to be working as of this morning.

Ordered my chromecast (2 actually) from google play. Once they shipped I received a separate email with the two Netflix codes. They say you can apply the code to a new or existing account. But it also says lower in the email that only one promotional code is valid per Netflix account. Guess I will have to create one new account and cancel after the three months.

mesalum said:
Ordered my chromecast (2 actually) from google play. Once they shipped I received a separate email with the two Netflix codes. They say you can apply the code to a new or existing account. But it also says lower in the email that only one promotional code is valid per Netflix account. Guess I will have to create one new account and cancel after the three months.
Click to expand...
Click to collapse
Same here, right down to the 2 units. LOL. I wonder if you can apply the code to an existing account? You could open a new account with the one month free trial, apply the code and then get 4 months.

I just picked one up at Best Buy and they still have the Netflix deal going. Just got my promo code by email.

How does this work if you already have a Netflix account? I currently have a 2 dvd & streaming account. Will they take it off my next bill?
I'm trying to figure out how I would see this discount?
Sent from my Nexus 7 using xda premium
Tom

I picked one up at best buy today (july 26) and still got the netflix promo.

murphdsurf said:
How does this work if you already have a Netflix account? I currently have a 2 dvd & streaming account. Will they take it off my next bill?
I'm trying to figure out how I would see this discount?
Sent from my Nexus 7 using xda premium
Tom
Click to expand...
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You go into Netflix's "Your Account" and in the "Redeem gift or special offer" box you put in the code and it will give you a credit of 23.97. I'm pretty sure the free 3 Months is only counting the online streaming, but I only have online streaming so I could be wrong.

quite disappointing, i hope this isnt true!

No Bose headphones for orders after the 14th October

Well that sucks! Managed to get mine due to early order date, but seems others are unable to claim if they ordered during the 15th October up until the 19th. The Terms and Conditions on the Google Store state that orders between the 30th September and 19th October qualify for the offer, but if you call the offer claim help number only orders placed up until the 14th qualify.
This is just wrong! Especially when the retailers were still advertising the offer and it still clearly states up until the 19th October on the Terms and Conditions.
Hopefully everyone got there orders in and were able to get their claims in successfully. I know of a few out there who are very angry at this point in time. Surely they can't change it now?
Just out of curiosity Is anyone else affected by this at all?

Wow that's terrible. Just tried to claim mine today as it's now been 14 days since my order. It's says the purchase date isn't valid! How can I get this sorted?
Sent from my Pixel 5 using Tapatalk
---------- Post added at 07:28 AM ---------- Previous post was at 06:45 AM ----------
You're right, the claims line says the phone must have been purchased before 14th October whereas everything else says 19th October. Purchased mine on the 16th which is why it's rejecting it.
Sent from my Pixel 5 using Tapatalk

If you get get someone from/representing Google to put this in writing, you might be able to get some press attention - but most tech journalists don't really care what happens outside the US, unfortunately...

This promotion was managed very poorly from the beginning.
Why the Headphones wasn't in the order with the phone, if I bought them directly on the google store? Why make me apply with a screenshot of the order from the same website?
Hope you sort it out, this is very unfair.

Cholo981 said:
This promotion was managed very poorly from the beginning.
Why the Headphones wasn't in the order with the phone, if I bought them directly on the google store? Why make me apply with a screenshot of the order from the same website?
Hope you sort it out, this is very unfair.
Click to expand...
Click to collapse
The promotion isn't managed by Google - it's being run by a company called Opia who run sales promotions like pre-order rewards and discounts for a bunch of companies, while the Google Store is run by "Google Commerce Limited" of Dublin...
Presumably it's easier for Google to farm this sort of thing out and not have to worry about handling things like validation and customer service themselves.

Mine didn't work at 7am when put in the 15th Oct but tried again and it's been submitted and accepted.

chistery said:
Mine didn't work at 7am when put in the 15th Oct but tried again and it's been submitted and accepted.
Click to expand...
Click to collapse
I suspect it was just bug - like when for a while Vodafone wasn't on the list of retailers. But it got fixed. You can't just change a contract like that.

Their servers are probably in a different time zone, so it didn't think the 15th was valid until after midnight in their data centre.

Yes it's working now. Just did mine for purchase on the 16th and it was validated within a couple of minutes.
Sent from my Pixel 5 using Tapatalk

How weird, glad it is working again though.

So I guess folks like me, living in the US, get nothing with their pre-order? I ordered mine on Sept. 30th.

Great to see that the offer is still being honoured and the bug is now fixed. Have just managed to claim my sister's pre-order headphones gift. Normal services can now be resumed ??