Related
I've always heard about this problem with htc and getting dust underneath their screens but I never thought it would happen to me on my first HTC phone.
Has anyone found any video tutorials or guide on how to take apart the Vivid?
Sent from my HTC Vivid
I had a similar experience...
Okay, here we go:
I noticed dust under my screen the day after I got it--definitely a defect. I finally had a chance to take it back to the corp. store where I got it last Saturday and spoke to a CSR. She obviously had no clue what to do, so she went and spoke to her manager, when she came back she explained that her manager told her that it was "just something that would happen over time" and that it was essentially "normal" to accumulate dust under the screen of a $500-$600 device...
I was surprised at a such an explanation and could see that she was nervous about then having to tell me that her manager was not willing to replace it because he didn't consider it a defect (since he considered it to be a "normal" thing) and that the best thing to do was to "just buy a case for it"... I didn't feel like arguing, so I ended up speaking to customer care, who was surprised by what the manager said, and called the store and basically told me that the manager explained the situation and I could exchange the phone for any other device, just not the same make and model... This was the point were I got pretty pissed off
I called HTC and spoke to a rep who said it definitely was not "normal" for this to happen... Well, I wanted to inform AT&T of this, so I tried customer care again and spoke to a very understanding lady that totally agreed with me about the issue--that, defect or not, I should be able to exchange the phone. She wasn't totally sure how to help so she connected me with tech support/warranty claims. The girl I spoke to in that department agreed with me to, saying that she had "never noticed an issue like this in any touchscreen device" that she ever owned. She was nice enough to call another corp. store in the area, because "obviously that manager you ran into today doesn't know what he's talking about", and worked out a replacement.
The moral of the story is, try and get that sucker replaced before busting it open and voiding the warranty. Tell them that you didn't shell out hundreds of dollars for dust under the screen... I really hope that helps!
TLDR: Noticed dust under screen day after purchase, took back to store, was denied replacement because manager considered dust under screen "normal occurrence over a period of time", called HTC and confirmed that this was NOT a "normal occurrence", called customer care back and ended up with a replacement via another corp. store. So try and get it replaced before busting it open and voiding the warranty..
Edit: I am aware that people have noticed dust under screens of other HTC devices over a period of time, but I still don't think that this should be considered "normal" as a way for a store manager to weasel his way out of replacing a week old phone..
After taking out the Vivid from my pocket, even more dust got under the screen.
Sent from my HTC Vivid™
Killer Bee said:
After taking out the Vivid from my pocket, even more dust got under the screen.
Sent from my HTC Vivid™
Click to expand...
Click to collapse
That really sounds like a defect to me...
I feel your pain. I had the same issue with the Inspire 4G with dust getting underneath the screen. It's like getting dust under the screen protector except you can't get it out. What I ended up doing is returning it within the 30 day period and purchased another one. That's when I started using a case with my Inspire and dust no longer gets in. It's kind of funny considering I'm using a case with my Vivid and Inspire not for protection (I'm VERY careful and never drop my phone) but for the fact that it keeps the crevices around the screen covered so that dust won't get in.
I'm primarily a Samsung device owner since I started using Android and never had this problem. I thought HTC was build quality king?
Sent from my HTC Vivid™
Killer Bee said:
I'm primarily a Samsung device owner since I started using Android and never had this problem. I thought HTC was build quality king?
Sent from my HTC Vivid™
Click to expand...
Click to collapse
Looks like they don't fuse their screens properly. If I get this problem when I get my Vivid, I'll return it instantly and get another one.
If it happens 3 times within the 30 days, I'll get the skyrocket.
Well I bought my phone off contract so I can't exactly return it. I'll just have to wait until someone makes a guide on how to disassemble the phone.
Killer Bee said:
I've always heard about this problem with htc and getting dust underneath their screens but I never thought it would happen to me on my first HTC phone.
Has anyone found any video tutorials or guide on how to take apart the Vivid?
Sent from my HTC Vivid
Click to expand...
Click to collapse
Don't take it apart, take it back and make them give you a new one.
Sent from my HTC PH39100
donharden2002 said:
Don't take it apart, take it back and make them give you a new one.
Sent from my HTC PH39100
Click to expand...
Click to collapse
+1. Even phones that are bought offcontract are still subject to the 30 day return window. That is what I was told from my corp. Store when I bought my Inspire offcontract at the end of Feb. It don't matter how you paid for it, if it has dust under the screen, you are within 30 days and you have the same right as someone who upgraded to the Vivid to get a replacement.
Sent from my HTC Inspire 4G using XDA app
ZeroRilix said:
+1. Even phones that are bought offcontract are still subject to the 30 day return window. That is what I was told from my corp. Store when I bought my Inspire offcontract at the end of Feb. It don't matter how you paid for it, if it has dust under the screen, you are within 30 days and you have the same right as someone who upgraded to the Vivid to get a replacement.
Sent from my HTC Inspire 4G using XDA app
Click to expand...
Click to collapse
Maybe he means that he got ot from craigslist or ebay or something.
Sent from my HTC PH39100 using Tapatalk
nohcho said:
Maybe he means that he got ot from craigslist or ebay or something.
Sent from my HTC PH39100 using Tapatalk
Click to expand...
Click to collapse
This.
Sent from my HTC Vivid™
I just noticed I can see PM up on the top right side of the screen and some notifications in the top left corner during full screen apps, especially with a full grey screen. I didn't see those a couple hours ago when I got it.
Did I seriously just burn in my screen already? Is this normal for a "new" One? Or should I be freaking out?
I did nothing out of the ordinary since I got it. Just rooted it, restored apps, put it on the charger for a bit. That's all.
I see 127 views and no replies. No one wants to touch this one lol! I'm taking it back to Sprint in the morning. I shouldn't be getting burn in less than 24 hours into using any phone, refurbished or not.
Sent from my HTCONE using Tapatalk 4 Beta
FlowingAway said:
I see 127 views and no replies. No one wants to touch this one lol! I'm taking it back to Sprint in the morning. I shouldn't be getting burn in less than 24 hours into using any phone, refurbished or not.
Sent from my HTCONE using Tapatalk 4 Beta
Click to expand...
Click to collapse
Yea,i agree,take it back and make them replace it,it should last longer than 24 hours,wether you flash it or not,im upgrading to this from the EVO 4G,in 2 months,but it will be a new one,hahaha,i just cant wait,so i can start to dev for the One now and maybe port over my 4 kornerz rom.
I would take it back as well.
Also, pay attention to the screen. In my One, the speakers busted (same as my OG Evo, Evo 3D and Hero. Htc makes ****ty speakers) I also have a dead pixel so I filed an insurance claim. Today I received the new One and the display is garbage. The whites look dingy and yellow like a cheaper version. It doesn't compare at all to my current One.
I'm gonna send it back and try my luck again =\
Rippley05 said:
I would take it back as well.
Also, pay attention to the screen. In my One, the speakers busted (same as my OG Evo, Evo 3D and Hero. Htc makes ****ty speakers) I also have a dead pixel so I filed an insurance claim. Today I received the new One and the display is garbage. The whites look dingy and yellow like a cheaper version. It doesn't compare at all to my current One.
I'm gonna send it back and try my luck again =\
Click to expand...
Click to collapse
I've owned 7 htc devices and never popped the speakers.
Are you using a volume enhancer or something?
Sent from my HTCONE using xda premium
gutrrob said:
I've owned 7 htc devices and never popped the speakers.
Are you using a volume enhancer or something?
Sent from my HTCONE using xda premium
Click to expand...
Click to collapse
Nope. You're lucky then because HTC speakers are cheap and it isn't just me who says so. Here is a quick google search but you can dig deeper and see for yourself. I never really cared because replacing the speaker was easy...but with the HTC One it is a repair nightmare.
https://www.google.com/#output=sear...34,d.eWU&fp=9745b774bca4f8d2&biw=1920&bih=993
Sprint will be sending me another refurbished one early next week. For the time being I'm rolling with my burned in screen but otherwise awesome one! The tech at sprint immediately saw it and was like yeah that's not right haha
Sent from my One using Tapatalk 4 Beta
FlowingAway said:
Sprint will be sending me another refurbished one early next week. For the time being I'm rolling with my burned in screen but otherwise awesome one! The tech at sprint immediately saw it and was like yeah that's not right haha
Sent from my One using Tapatalk 4 Beta
Click to expand...
Click to collapse
Asurion is gonna be sending me another one as well. I just hope the screen matches the one I have now. It is so much better than the replacement. I wish I could take pix and show you guys, it's annoying the things could be this drastically different.
Glad your issue is getting resolved! :good:
So apparently this thing isn't near impossible to repair if they are sending out refurbs as replacements.
uh60james said:
So apparently this thing isn't near impossible to repair if they are sending out refurbs as replacements.
Click to expand...
Click to collapse
So apparently people with the right tools/machines > us.
http://mobile.eweek.com/mobile/htc-one-receives-lowest-ifixit-repair-score-to-date/
Sent from my HTCONE using xda premium
Our of curiosity, where did you exactly find the HTC ONE online?
Rippley05 said:
So apparently people with the right tools/machines > us.
http://mobile.eweek.com/mobile/htc-one-receives-lowest-ifixit-repair-score-to-date/
Sent from my HTCONE using xda premium
Click to expand...
Click to collapse
I would assume iFixit would have the right tools but meh
uh60james said:
I would assume iFixit would have the right tools but meh
Click to expand...
Click to collapse
/sigh.
I'll halfway attempt to break it down, but I doubt you'll understand.
There are people who break down how difficult it would be for the average consumer to do things such as repairs for these phones (hint:ifixit). The average consumer isn't gonna own all the tools/equipment or possess the knowledge/skill as a professional. This is true in probably everything you'll ever get repaired, otherwise mechanics have been ripping people off for years.
This phone scores as low as possible when it comes to repairs. It doesn't mean that professionals can't repair it. Ifixit isn't gonna breakdown how easy it is for HTC or other phone repair people, why the *@*! would anyone care about that? They are breaking it down for the not so skilled.
Rippley05 said:
/sigh.
I'll halfway attempt to break it down, but I doubt you'll understand.
There are people who break down how difficult it would be for the average consumer to do things such as repairs for these phones (hint:ifixit). The average consumer isn't gonna own all the tools/equipment or possess the knowledge/skill as a professional. This is true in probably everything you'll ever get repaired, otherwise mechanics have been ripping people off for years.
This phone scores as low as possible when it comes to repairs. It doesn't mean that professionals can't repair it. Ifixit isn't gonna breakdown how easy it is for HTC or other phone repair people, why the *@*! would anyone care about that? They are breaking it down for the not so skilled.
Click to expand...
Click to collapse
Ok di$& thanks for that wonderful bit of information.
uh60james said:
Ok di$& thanks for that wonderful bit of information.
Click to expand...
Click to collapse
You're welcome.
Sent from my HTCONE using xda premium
uh60james said:
I would assume iFixit would have the right tools but meh
Click to expand...
Click to collapse
Rippley05 said:
/sigh.
I'll halfway attempt to break it down, but I doubt you'll understand.
There are people who break down how difficult it would be for the average consumer to do things such as repairs for these phones (hint:ifixit). The average consumer isn't gonna own all the tools/equipment or possess the knowledge/skill as a professional. This is true in probably everything you'll ever get repaired, otherwise mechanics have been ripping people off for years.
This phone scores as low as possible when it comes to repairs. It doesn't mean that professionals can't repair it. Ifixit isn't gonna breakdown how easy it is for HTC or other phone repair people, why the *@*! would anyone care about that? They are breaking it down for the not so skilled.
Click to expand...
Click to collapse
haha pwnd!
I got my phone replaced once already as well, but Sprint said they DO NOT use refurbished phones as replacements until the phone has been released for 6 months.
But what was odd is that my replacement phone didn't come with a box, so I dialed ##786# and checked the "reconditioned status" which stated "none." I wonder if this replacement is not a refurb, then why did it come with no box?
jdizzle316 said:
I got my phone replaced once already as well, but Sprint said they DO NOT use refurbished phones as replacements until the phone has been released for 6 months.
But what was odd is that my replacement phone didn't come with a box, so I dialed ##786# and checked the "reconditioned status" which stated "none." I wonder if this replacement is not a refurb, then why did it come with no box?
Click to expand...
Click to collapse
Sprint doesn't handle it, Asurion does. They'll tell you it could be new or refurbished. It all depends on what they have. Both of mine came with a box, but that doesn't mean they're new.
I'm about to send ny second replacement back. The screen is just too yellow and dingy looking. It's a damn shame I have to file an insurance claim and pay a deductible on a month old phone.
Sent from my HTCONE using xda premium
To update, my 2nd refurb seemed nice enough. But after having it a couple days, I've noticed the screen colors are pretty blown out and definitely not like it should be. Colors are as funky as they can be, and the screen itself is way too bright. And for insult to injury, the phone is unable to connect to 4G LTE. So back to Sprint I go!
FlowingAway said:
To update, my 2nd refurb seemed nice enough. But after having it a couple days, I've noticed the screen colors are pretty blown out and definitely not like it should be. Colors are as funky as they can be, and the screen itself is way too bright. And for insult to injury, the phone is unable to connect to 4G LTE. So back to Sprint I go!
Click to expand...
Click to collapse
Its kinda sad to hear that although htc stepped up their game, sprints/asurions refurbs are still absolute sh!t
So my Mic stopped working on my One. I called up sprint customer service they told me to go to my nearest sprint store to have it fixed by a technition or approved for a replacement. Well the store had no technition on site, and didn't know when they would have one availible. Frustrated now I called sprint back and was pretty much told too bad. I was pretty pissed at this point, coming from Verizon I never encountered service like this. After two days of bugging these people I finally got a "manager" to approve a replacement. I was told to pay $50 online while I was on the phone and did so. The woman said I would have a email with my tracking info ect. in it. The email never came so I called back this morning, they told me they were sorry they couldn't send it out. I'd have to go to a store and get it checked out by a technician. So I'm back where I started and disgusted with Sprint at this point. I am waiting for someone to call me back to deal with the situation. If someone could give me some pointers with dealing with these idiots I would appreciate it.
Sent from my HTCONE using xda app-developers app
Well that actually sucks. I've always had amazing customer service at sprint. When my one had camera issues I went and they ordered me a new one.
ajd88 said:
So my Mic stopped working on my One. I called up sprint customer service they told me to go to my nearest sprint store to have it fixed by a technition or approved for a replacement. Well the store had no technition on site, and didn't know when they would have one availible. Frustrated now I called sprint back and was pretty much told too bad. I was pretty pissed at this point, coming from Verizon I never encountered service like this. After two days of bugging these people I finally got a "manager" to approve a replacement. I was told to pay $50 online while I was on the phone and did so. The woman said I would have a email with my tracking info ect. in it. The email never came so I called back this morning, they told me they were sorry they couldn't send it out. I'd have to go to a store and get it checked out by a technician. So I'm back where I started and disgusted with Sprint at this point. I am waiting for someone to call me back to deal with the situation. If someone could give me some pointers with dealing with these idiots I would appreciate it.
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
aside from the nearest tech store being 40 minutes away i have had pretty good record dealing with them
Ask for retentions on the phone and explain your problem.
Sent from my HTCONE using xda app-developers app
ajd88 said:
So my Mic stopped working on my One. I called up sprint customer service they told me to go to my nearest sprint store to have it fixed by a technition or approved for a replacement. Well the store had no technition on site, and didn't know when they would have one availible.
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
Other problems aside, when searching their stores on their website, they actually list the service if they have technician or not, so you can save your trip not going to a store without tech.
ctiger said:
Other problems aside, when searching their stores on their website, they actually list the service if they have technician or not, so you can save your trip not going to a store without tech.
Click to expand...
Click to collapse
The store does say it has technicians. They just never have one there. Really inconvienent.
Sent from my HTCONE using xda app-developers app
ajd88 said:
The store does say it has technicians. They just never have one there. Really inconvienent.
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
REALLY? that sucks.
ajd88 said:
The store does say it has technicians. They just never have one there. Really inconvienent.
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
If that is the case then you should call care back and file a formal complaint about that. They are required to have a tech for all service hours posted online and instore. You can most likely get a small service credit as well.
Sent from my HTCONE using Tapatalk 4
Although the employees tend to be clueless around here they get the job done. That's a really bad situation you are in and I hope the best for you.
Corporate stores are like that. I hear complaints about this on a daily basis (sorry to any corporate store employees here). I hear the worst story and feel bad that these stores are what's representing this company. But trust me there are better stores out there. Some third party (preferred) locations have some of the highest customer satisfaction rates of all 4 carriers. The website does not list some of these locations. Their entire team are certified techs by sprint. Doesn't matter what time you go in. Sure a lot of the "techs" including some in the company I work for are idiots. We can't all be like me but seriously your situation should not be as difficult as sprint is making it for you. You have to be very specific with most customer care reps. Most of them are trained robots. They read a script and completely ignore what you are trying to tell them. They have selective hearing. That goes for all customer care experiences. All carriers. Cable companies, ect. Retention is usually the best department to speak to. They have more of a personality and are there to keep you from canceling and such. Also the only department you should ever talk to about earliy upgrades. That's another thing, if you ever need an upgrade never just call sprint and ask. Call sprint and ask to be immediately transferred to retentions. Again back to being trained robots, they will only see your current upgrade and telling you "I'm sorry you are not upgrade eligible till **/****" then act stupid if you ask them to do it early lol
Sorry.. that was also my mini rant about sprint lol
Sent from my HTCONE using XDA Premium 4 mobile app
Weirdest thing happened today, my Mic started working randomly. Now I don't know what I should do? I'm assuming it will stop working again just like before. Honestly it doesn't make much sense to me. Anybody have any similar situations. It wasn't the network I know other people with sprint in my area.
Sent from my HTCONE using xda app-developers app
ajd88 said:
Weirdest thing happened today, my Mic started working randomly. Now I don't know what I should do? I'm assuming it will stop working again just like before. Honestly it doesn't make much sense to me. Anybody have any similar situations. It wasn't the network I know other people with sprint in my area.
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
Check out my recent thread. I have also been dealing with bad service. In fact today the assistant manager must have thought I was deaf when she said to a coworker 10 feet from me that I was stupid for thinking they'd keep replacing my phone till I got one that worked like my first one.
akrod2as said:
Check out my recent thread. I have also been dealing with bad service. In fact today the assistant manager must have thought I was deaf when she said to a coworker 10 feet from me that I was stupid for thinking they'd keep replacing my phone till I got one that worked like my first one.
Click to expand...
Click to collapse
Man that's whacked. Ive never dealt with such crap customer service in my life. They are going to lose my business because of it.
Sent from my Nexus 7 using xda app-developers app
akrod2as said:
Check out my recent thread. I have also been dealing with bad service. In fact today the assistant manager must have thought I was deaf when she said to a coworker 10 feet from me that I was stupid for thinking they'd keep replacing my phone till I got one that worked like my first one.
Click to expand...
Click to collapse
This is the atmosphere that I encounter @ our Sprint Corporate Store too. Problem is that it's the only approved repair store in my town..
I think what it amounts to is most generally the store front salespeople know very little about the phones. Therefore feel threatened or something when someone knows more than them... The key strategy that has helped me was to find a salesperson that will let me talk to a technician, instead of dealing with a store front salesperson that don't know DISH about this phone..
Shouldn't have to be, but it seems to be a trending effect in a types of electronic retail...
SPRINT SHOULD TAKE AN EVALUATION OF THEIR CORPORATE STORE SALES PERSONNEL GIVING THEM A TEST ON THEIR PRODUCTS...
Sent from my (M7WLS) HTC ONE.
theotrman said:
This is the atmosphere that I encounter @ our Sprint Corporate Store too. Problem is that it's the only approved repair store in my town..
I think what it amounts to is most generally the store front salespeople know very little about the phones. Therefore feel threatened or something when someone knows more than them... The key strategy that has helped me was to find a salesperson that will let me talk to a technician, instead of dealing with a store front salesperson that don't know DISH about this phone..
Shouldn't have to be, but it seems to be a trending effect in a types of electronic retail...
SPRINT SHOULD TAKE AN EVALUATION OF THEIR CORPORATE STORE SALES PERSONNEL GIVING THEM A TEST ON THEIR PRODUCTS...
Sent from my (M7WLS) HTC ONE.
Click to expand...
Click to collapse
The tech thought I was crazy as well complaining about the purple issue then pointing out their in store display models did not have the problem.
akrod2as said:
The tech thought I was crazy as well complaining about the purple issue then pointing out their in store display models did not have the problem.
Click to expand...
Click to collapse
Every once in a while, I just want to Donkey-Punch a Fuqa....
Sent from my (M7WLS) HTC ONE.
My kid dropped her phone and now the screen does this. Thank you in advance and merry Christmas!
Sent from my HTCONE using xda app-developers app
You need a new digitizer
Sent from my HTCONE using XDA Premium 4 mobile app
Are they expensive
Sent from my HTCONE using xda app-developers app
No set back like 10 bucks eBay but the aftermarket screens aren't as great as oem so ...sorry bud
Sent from my HTCONE using XDA Premium 4 mobile app
To try and replace that on your own would be nuts with this phone.
**edit** proof: http://www.ifixit.com/Teardown/HTC+One+Teardown/13494
You need a new LCD. You'll have to buy a combined LCD+digitizer. It'll run around $70-$80. Check phonepartsusa.com. Repair is going to be ridiculously hard, and don't attempt to do so if you lack the proper tools.
I do repairs professionally.
*edit*
Just noticed your pictures aren't even of a One. Good luck. Same thing still applies, however.
Sent from my One using Tapatalk
K^ That. The digitizer is just the clear layer that registers touches, it doesn't actually display anything, that is solely the LCD panel of which yours is broke. While a digitizer is always cheap it's usually good practice to buy a combo just because of what a pain it is to replace JUST the digitizer.
But, that doesn't even matter because your screen is broke.and you need a new LCD. If you want to risk replacing it for this phone, God speed. It's notoriously impossible to tinker in.
EDIT: oohhh, you have an EVO 3D, Not a One, much easier to tinker in and I've actually done it a few times without issue but the screen might be more expensive since its a 3D panel. You'd be better off just replacing the phone then, honestly.
Sent from my HTC One using Tapatalk
dpwhitty11 said:
You need a new LCD. You'll have to buy a combined LCD+digitizer. It'll run around $70-$80. Check phonepartsusa.com. Repair is going to be ridiculously hard, and don't attempt to do so if you lack the proper tools.
I do repairs professionally.
*edit*
Just noticed your pictures aren't even of a One. Good luck. Same thing still applies, however.
Sent from my One using Tapatalk
Click to expand...
Click to collapse
Thank you. I was thinking the same thing. It's probably better to just get my kid a new phone.
Sent from my HTCONE using xda app-developers app
dpwhitty11 said:
You need a new LCD. You'll have to buy a combined LCD+digitizer. It'll run around $70-$80. Check phonepartsusa.com. Repair is going to be ridiculously hard, and don't attempt to do so if you lack the proper tools.
I do repairs professionally.
*edit*
Just noticed your pictures aren't even of a One. Good luck. Same thing still applies, however.
Sent from my One using Tapatalk
Click to expand...
Click to collapse
Was gonna say the same thing. I don't repair these professionally, but do it often for friends and co-workers. I'm having trouble figuring out what kind of device that is; It isn't a ONE, an EVO 4G LTE, or 1x, so I can't get you a price quote. But, I do know that these days, the screen assembly is one piece; it is possible to get a digitizer by itself, I suppose, but taking the device apart will be difficult enough without trying to remove the screen from the rest of the assembly. To me, it looks like an entire replacement is needed anyway. Long story short, probably be easier to get a new device, like the other guys said.....
Is that an EVO 3D? Oh god, the memories. I'm agreeing with others that it'd be easier to just get a new phone. However, if you really wanna try and replace it, this will be what you need.
BMP7777 said:
Was gonna say the same thing. I don't repair these professionally, but do it often for friends and co-workers. I'm having trouble figuring out what kind of device that is; It isn't a ONE, an EVO 4G LTE, or 1x, so I can't get you a price quote. But, I do know that these days, the screen assembly is one piece; it is possible to get a digitizer by itself, I suppose, but taking the device apart will be difficult enough without trying to remove the screen from the rest of the assembly. To me, it looks like an entire replacement is needed anyway. Long story short, probably be easier to get a new device, like the other guys said.....
Click to expand...
Click to collapse
Hmm maybe I will try and fix it. Thank you
Sent from my HTCONE using xda app-developers app
So I'm having issues with dead zones on my screen, and I brought it to Verizon but they basically said they would send it into the factory, open it up, and if they find it's my fault (not sure how they would tell...) i have to pay $500, non refundable. So instead of dealing with Evil Red, I decided to go to LG's website. I see they do offer a repair service, and my phone is still under warranty, so they say they will do it, but I am just wondering if this issue will be covered by warranty. I haven't had any drops or falls with the phone, and I have been extremely careful, with little to no damage at all to the phone. I really don't want to chance $500 with Verizon, so this LG repair could be a lifesaver. If anyone's had any experience with LG service, let me know, thanks.
Unless the phone has water damage, I doubt Verizon is gonna charge you a dime. You're the second person who's posted that comment. I took mine in cause I have black lines on it, the guy took one look at it, ordered me a replacement no questions asked and no threat of a $500 charge.
The guy said the same thing to me when I took mine in because I was getting static during calls. I think it's just protocol.
Sent from my VS980 4G using XDA Premium 4 mobile app
njstein said:
The guy said the same thing to me when I took mine in because I was getting static during calls. I think it's just protocol.
Sent from my VS980 4G using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Agreed, it's the if it's hardware it's on us but if you did something to break it and you're not telling us, it's gonna cost you protocol.