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Hi Guys...
2 days ago i woke up and found that my phone had no signal. I thought that Rogers (my carrier) was screwing around or something. So i just restarted my device. Nothing.
I checked *#*#4636#*#* and my radio was on (toggled it on and off and on again) and the correct network types were selected (GMS/LTE/CDMA etc. I checked in the settings menu and the correct network types were selected again. Lastly APN settings were all entered for MMS, Data, LTE, etc.
I try to search for the network and it shows Rogers, Telus and Bell. I try to connect to Rogers and i get a message saying that "Your SIM card does not allow this type of connection".
I luckily had a backup from the day previous which i restored. No go there. I did a full clean wipe and install of Viper One RC2 and then a random AOSP-based ROM, again nothing.
the weird thing is that in the Phone Information menu the device reads my phone number and IMEI easiy, so its not like the phone isn't reading the SIM card...
Has anyone encountered this problem or have any suggestions? I have seen this error happen with other devices when i Googled it and searched XDA, but no solution or resolution, and definitely nothing specific to the HTC One.
Did you buy the phone new or used? I've seen this happen to people who bought used phones on ebay. There's a scam going in which the seller will wait a month to get outside the return period and then report it stolen. They get the $$$ and a new phone, and you're screwed.
If you bought it new, your sim card might be damaged.
I wish it was a SIM card issue, but it's not. I tried the same SIM in my Nexus 4 and it works just fine. My sister has an iPhone 4S, I swapped the SIM from it and it didn't work either.
The device itself is a Telus device unlocked that I bought locally brand new from a seller off of kijiji. The device was completely untouched and wrapped in all the right ways. I bought it back in June I think.
Sent from my Nexus 4 using xda app-developers app
Deus_eps_machina said:
The device itself is a Telus device unlocked that I bought locally brand new from a seller off of kijiji. The device was completely untouched and wrapped in all the right ways. I bought it back in June I think.
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It may have been a brand new phone that the seller bought and immediately put up for sale.
You need to talk to Telus to see if the IMEI has been reported stolen.
So the device is definitely blacklisted in Canada...Rogers is saying it's Telus that blacklisted it. Telus is saying they never had the device in their inventory (IMEI doesn't show in their database), so it isn't their device and they didn't blacklisted it. Bell said they had in their database and its a deactivated IMEI, so...I'll be taking a trip to several corporate stores to get this sorted today.
Sent from my Nexus 4 using xda app-developers app
So basically my roomie was kind enough to let me use his discount to buy a note 3 since i'm not eligible for a while.
Obviously the phone is for me, even though we bought it thru his account.
So do I still need to call AT&T and activate the phone (it came with a sim card in the package)
Or i can just ignore the sim card and calling them and just use the new note 3 with my sim card, and he uses his iphone with his old sim card thats already in there.
Do you know how does the whole thing work?
idobref said:
So basically my roomie was kind enough to let me use his discount to buy a note 3 since i'm not eligible for a while.
Obviously the phone is for me, even though we bought it thru his account.
So do I still need to call AT&T and activate the phone (it came with a sim card in the package)
Or i can just ignore the sim card and calling them and just use the new note 3 with my sim card, and he uses his iphone with his old sim card thats already in there.
Do you know how does the whole thing work?
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If you already have your own SIM card linked to your account, just put it in the phone and you are good to go as long as the phone is an ATT model. Also the phone will only work with a MicroSIM regular sized SIMs will not fit this phone.
On ATT the phone has no bearing on your account. What you are paying for is the SIM. I bought a Lumia when my contract renewed with ATT. Could not stand it so I bought an N3 full price and slapped my card in it. The device is even updated on my account on the website as being a N3 and not a Lumia.
oh cool.
So i dont have to do anything?
ATT doesnt care that the phone was never activvated?
idobref said:
oh cool.
So i dont have to do anything?
ATT doesnt care that the phone was never activvated?
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On ATT phones are not activated. They are ready to use out of the box. The SIM is the key. All your account data is linked to the SIM, not the phone. You can use any phone that ATT sells on your account and you don't have to buy it from ATT . I bought my N3 on Amazon at full price but I still use it on my Lumia account. The exception is if you use a smartphone on a none smartphone account, when they see it on the network they will upgrade you and charge you accordingly. You cannot use ATT with a smartphone on a standard phone account.
OK let me shed some light. If you call and give them the imel number of the new phone then its registered and if you have the insurance it will automatically be transferred to the new phone regardless where you got it. That's the benefit. I have my Lumia insurance with att and my note 3 and s4 with square trade.
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
i bought att note 3 on ebay. i just put my sim card in. it work perfectly.
ww3funs said:
i bought att note 3 on ebay. i just put my sim card in. it work perfectly.
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are you sure it isnt a fake one.
I purchased a AT&T Moto X during the recent sale from Motorola for using it on straight talk. I assumed ATT version will work on ST as it is an MVNO of ATT.
I cut down a Straight talk micro sim card into a nano sim card and inserted it into Moto X. It never prompted me for an unlock code. I ported my number from ATT gophone to ST and they (ST) say it is active and provisioned as per their system. But I cannot make any calls and it is not connected to any network. It says HOME at the left corner. When I installed a SIM detector app from google play thru Wifi, it detects the SIM number and the other data. I spent lot of time talking to ST (they say the SIM is active and provisioned as per their system) and Motorola (they say since it is locked to AT&T, it is not working on ST). I tried to get AT&T to unlock it but they will not.
I cut down a AT&T go phone microsim into a nano sim card and activated it under AT&T go phone with a new number , it works. But I want to use it on ST.
1). Is my phone being locked to AT&T, the reason it is not working on ST. If so, if I purchase an unlock code online, it should work. But I never got any unlock code prompt at any time when I put in the ST sim card several times.
2). My ST sim card may not be LTE (I am not sure if it is lte or not. I had it with my previous ST account phone). Could it be the reason?
I appreciate any help/suggestions.
Before you stick the ST card in there, clean it first. Try it again in a few hours. Mine didn't work either the first night
Sent from my Nexus 5 using XDA Premium 4 mobile app
1. You do not need an unlocked phone to use a ST sim running on the AT&T network. If you are using a t-mobile sim, you will need the phone unlocked. What are the first 5 digits on the sim card? I think AT&T is 89014.
2. I would buy a new ST sim card and cut it out again. That way you know you have the LTE version. Buy it NOW so you get the free Next Day shipping. It expires tomorrow.
Unless you plan on using LTE in Canada or South America, you should have bought the Unlocked GSM Moto X. They are/were the same price, but come unlocked and without bloatware from AT&T.
SuperPaladin said:
1. You do not need an unlocked phone to use a ST sim running on the AT&T network. If you are using a t-mobile sim, you will need the phone unlocked. What are the first 5 digits on the sim card? I think AT&T is 89014.
2. I would buy a new ST sim card and cut it out again. That way you know you have the LTE version. Buy it NOW so you get the free Next Day shipping. It expires tomorrow.
Unless you plan on using LTE in Canada or South America, you should have bought the Unlocked GSM Moto X. They are/were the same price, but come unlocked and without bloatware from AT&T.
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It starts with 89014 plus 15 digits.
I should have brought the Tmobile version which is unlocked but thought AT&T version may be less problematic with ST which is an MVNO of AT&T. I did order a new ST micro sim card today
Not sure if this is the right place but this post is just to inform people of what i learned the hard way today.
There are new SIM cards, they should come shipped with your phone. If you are like me, you just toss your old card in and go with it. I was unable to get LTE with it, but i didnt know that was the issue. I went to the store, they gave me a new SIM to try, and the same thing. The manager got involved and when she looked at the SIM she said it wasnt right. Apparently, the new SIM cards have grey and purple on them in one of the corners. Not 100% what it is but one of the guys said it had something to do with ISIS.
Anyways, long story short if you are getting 4g in the notification, but not LTE and you ,know you are in an LTE area, make sure you are using one of the new SIM cards, it is apparently a requirement because as soon as we put one in, i was good to go.
cloudraker said:
Not sure if this is the right place but this post is just to inform people of what i learned the hard way today.
There are new SIM cards, they should come shipped with your phone. If you are like me, you just toss your old card in and go with it. I was unable to get LTE with it, but i didnt know that was the issue. I went to the store, they gave me a new SIM to try, and the same thing. The manager got involved and when she looked at the SIM she said it wasnt right. Apparently, the new SIM cards have grey and purple on them in one of the corners. Not 100% what it is but one of the guys said it had something to do with ISIS.
Anyways, long story short if you are getting 4g in the notification, but not LTE and you ,know you are in an LTE area, make sure you are using one of the new SIM cards, it is apparently a requirement because as soon as we put one in, i was good to go.
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More than likely the ISIS issue has to do with a secure element SIM. LTE should be available as long as a LTE enabled SIM is used but it will be interesting to see if AT&T has changed the game again. I guess we will soon know when others try to use their LTE enabled SIMs (from their S4s) in their S5s.
scott14719 said:
More than likely the ISIS issue has to do with a secure element SIM. LTE should be available as long as a LTE enabled SIM is used but it will be interesting to see if AT&T has changed the game again. I guess we will soon know when others try to use their LTE enabled SIMs (from their S4s) in their S5s.
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I was using an LTE enabled SIM from my G2, and the new one they gave me originally was also an LTE enabled SIM. Thats the reason for this post. The new SIM has to be used, at least thats the only way they were able to get LTE to work on mine and i truly dont think thats coincidence.
cloudraker said:
I was using an LTE enabled SIM from my G2, and the new one they gave me originally was also an LTE enabled SIM. Thats the reason for this post. The new SIM has to be used, at least thats the only way they were able to get LTE to work on mine and i truly dont think thats coincidence.
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That's interesting, but not surprising. I have to wonder if they did it to keep people from just switching SIM cards from an older phone to a newer phone without telling AT&T.
scott14719 said:
That's interesting, but not surprising. I have to wonder if they did it to keep people from just switching SIM cards from an older phone to a newer phone without telling AT&T.
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That was the store managers theory as well. They hadnt even unboxed the new SIMs yet, so i had to hang out for a bit to wait on it.
LTE worked for me with old sim i had from SGS4 , but ISIS complained that it's not secure sim ect. ISIS wont work with old sim, if you dont care for ISIS old sim should get you LTE if you had it before.
New sim did come with the my SGS5 phone when i preordered , droped that in called customer rep to provision it and was set.
ordered mine with Next program, and it shipped with a new sim. Ignored the new sim. popped my nano sim card in using an adapter and works well and I get LTE.
not true. i popped the same micro sim from my S3 into my S5 last night and it worked perfectly fine. LTE works and is just as fast. the only thing was the ISIS app was complaining that i needed to use the new sim to use the new features. I disabled ISIS completely and no more notifications.
ExTREmE99 said:
not true. i popped the same micro sim from my S3 into my S5 last night and it worked perfectly fine. LTE works and is just as fast. the only thing was the ISIS app was complaining that i needed to use the new sim to use the new features. I disabled ISIS completely and no more notifications.
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I am also using my S3 sim in my S5 showing LTE and getting LTE speeds with no error messages. Not sure what ISIS is though.
Pretty sure the new gray sim card is built out of security to use ISIS ( an E- wallet that use money in your cellphone account, etc ).
When I switch from G2 to Note 3, the guy in AT&T store ask me to change the sim card.
The season is just to make sure ISIS is secure when you doing transaction using your phone
laofan said:
Pretty sure the new gray sim card is built out of security to use ISIS ( an E- wallet that use money in your cellphone account, etc ).
When I switch from G2 to Note 3, the guy in AT&T store ask me to change the sim card.
The season is just to make sure ISIS is secure when you doing transaction using your phone
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Well, that's exactly what I said to start with but the OP insisted a new SIM was needed for LTE.
Also using a SIM that is about 2 years old.
On top of that I was constantly (like 2-3 times a week) switching between an S4, Nexus 5, and an iphone 5 with out issues and got LTE on all of them.
shockandawe said:
ordered mine with Next program, and it shipped with a new sim. Ignored the new sim. popped my nano sim card in using an adapter and works well and I get LTE.
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Same here and all is well. ISIS wont work but I dont care for now.
scott14719 said:
Well, that's exactly what I said to start with but the OP insisted a new SIM was needed for LTE.
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Maybe im just a bad bad man trying to spread misinformation to the masses. J/K
I was simply sharing what had been determined by myself and a few at the AT&T store. If its wrong, i apologize. Like i stated we had tested with 2 other SIM cards, the old style and even after several reboots, we could never get it to switch from 4g to 4g LTE. Of course as its been mentioned here, i also find it odd that in the time we had other SIM cards in, i never saw an ISIS error. Maybe my phone is just jank.
No harm in the info just had that problem today with gf pro. She wanted to use isis to get the free 50 bones they are offering and she had to get the new Sim with secure in it.
Sent from my SAMSUNG-SM-G900A using XDA Premium 4 mobile app
My question is will Google wallet still work after the new Sim it installed and setup with old Sim have not tested tap and pay yet
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bookmonke said:
My question is will Google wallet still work after the new Sim it installed and setup with old Sim have not tested tap and pay yet
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That wasn't easy to follow, but if you are asking if you can switch back to an old sim card after ISIS is setup, the answer is no. The new sim with the secure element must be used for ISIS to function.
Yes it was but have wallet already set up and want to get the new Sim, was hoping it doesn't kill wallet
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bookmonke said:
Yes it was but have wallet already set up and want to get the new Sim, was hoping it doesn't kill wallet
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the wallet wont work without the secure sim
Without using the new sim Isis wallet will not work and you will not receive the $50.00 on Serve.
Hey guys, I bought a second hand AT&T Moto X 2014 off ebay about a week ago with a clean IMEI. I unlocked the phone by buying a code online, but since then have not been able to get a stable signal. I purchased a new TMobile nano card, and had it activated. I'll get cell service for about 3 minutes, and can make calls, send a text... then the phone will get no service whatsoever for the rest of the day. I'll get surprise pockets of service for several minutes once or twice a day.
I spent some time with the TMobile technicians, who have registered the IMEI, have done a master restore (not sure what that meant) sent several signal downloads to the sim, and ultimately said the issue is with the phone. I also tried my wifes ATT sim card and rebooted, still resulting in no service on ATT either. The Moto X is running 5.02. I've tried messing with the APN settings in various formats that I've seen online. My new sim works with my Nexus 5 perfectly.
I contacted the ebay seller, who is willing to refund 50% of the purchase due to unlocking the phone online. Do I pretty much have a bricked phone? I can't seem to find a solution and have gone back to using my nexus 5 with a shattered screen.
Thanks for the help.
Try changing the network from gsm/LTE (default) to wcdma preferred. I found the phone to pick up better signal when I change it to wcdma. Download the app secret phone info from the playstore. I also have the at&t variant and I unlocked it buying an online code and it works flawlessly with my carrier
Sent from my XT1097 using XDA Free mobile app
xFuGiToiDx said:
Try changing the network from gsm/LTE (default) to wcdma preferred. I found the phone to pick up better signal when I change it to wcdma. Download the app secret phone info from the playstore. I also have the at&t variant and I unlocked it buying an online code and it works flawlessly with my carrier
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Thanks so much!!
After having tried reflashing to stock, fastbooting just the radio, doing numerous factory resets, downloading the app you suggesting and switching the networks gets me reliable cell coverage! Now I just have to work on figuring out how to get data coverage.
Thanks again!
How is the world did you know to do this? This happened to me after I unlocked my AT&T XT1097. Once unlocked with T-Mobile SIM, the phone no longer shows any service with either AT&T or T-Mobile. Very frustrating, was ready to send the phone back and luckily decided to Google and of course, this is exactly what the issue was. THANK YOU, THANK, THANK YOU.
Why is this even an issue with this phone? Makes no sense. You truly saved the day.
Getting the unlock code
Can you guys please tell me where you got the unlock codes from? There are a bunch of sites online, and I don't know which one to purchase it from.
Thanks
sahajs said:
How is the world did you know to do this? This happened to me after I unlocked my AT&T XT1097. Once unlocked with T-Mobile SIM, the phone no longer shows any service with either AT&T or T-Mobile. Very frustrating, was ready to send the phone back and luckily decided to Google and of course, this is exactly what the issue was. THANK YOU, THANK, THANK YOU.
Why is this even an issue with this phone? Makes no sense. You truly saved the day.
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mrlee510 said:
Hey guys, I bought a second hand AT&T Moto X 2014 off ebay about a week ago with a clean IMEI. I unlocked the phone by buying a code online, but since then have not been able to get a stable signal. I purchased a new TMobile nano card, and had it activated. I'll get cell service for about 3 minutes, and can make calls, send a text... then the phone will get no service whatsoever for the rest of the day. I'll get surprise pockets of service for several minutes once or twice a day.
I spent some time with the TMobile technicians, who have registered the IMEI, have done a master restore (not sure what that meant) sent several signal downloads to the sim, and ultimately said the issue is with the phone. I also tried my wifes ATT sim card and rebooted, still resulting in no service on ATT either. The Moto X is running 5.02. I've tried messing with the APN settings in various formats that I've seen online. My new sim works with my Nexus 5 perfectly.
I contacted the ebay seller, who is willing to refund 50% of the purchase due to unlocking the phone online. Do I pretty much have a bricked phone? I can't seem to find a solution and have gone back to using my nexus 5 with a shattered screen.
Thanks for the help.
Click to expand...
Click to collapse
ayushag96 said:
Can you guys please tell me where you got the unlock codes from? There are a bunch of sites online, and I don't know which one to purchase it from.
Thanks
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Try eBay.