Database Develop

[Q] Unlocked Rogers Captivate with AT&T Sim "No Service" issue

Hello Everyone,
I've done a bit of searching but still can't find out if i'm having an issue or if this is the way it's suppose to work. This is my first experience with an Unlocked phone as well as Android. So here's the story.
I rooted my phone and then used the Unlock Pro to unlock it. I ordered an AT&T Sim card from Ebay, which arrived last week. I put the Sim card in my phone and it boots up, everything seems fine except that it says "No Service". I contacted AT&T and they confirmed that the Sim is active and it should be working.
To make sure that my phone was unlocked. I used the program to lock it again "with the rogers SIM in it" and then put in the AT&T sim and I was asked for an Unlock Code. So I took that to mean that it was properly unlocked. So I unlocked it again, and then put the Sim in but still "No Service".
I tried to put in the APN settings that I found on a site, but not sure if they are correct. and now i'm at a loss. I had purchased this for an upcoming trip to the states, but don't want to put any money on the account if it's not going to work.
I guess my first question is this "Should a new sim work out of the box?" i.e. should I be able to put in and get service even though I would be roaming in Canada?? Or do I have to be in the states first before it will work and allow me to roam in canada?
Any help you guys can provide or explaination on how it "should" work, would be great.

Well....does att provide service in canada? I don't know if rogers is part of att or not. If they don't I would assume the sim would not work because of no att towers?

Thanks for getting back to me. Rogers is not part of AT&T but they use the same GSM Frequency. So anyone travelling up here on AT&T would use the rogers towers (I believe).
That's why I'm thinking I need to be in the states before the SIM will work.

I would call att back and ask them if the case. Makes sense to me, but I'm nobody.

actually Rogers is owned by att. it is AT&T rogers wireless~!
but that does not mean that it should work.
APN settings are for data, you should still be able to make calls...

LOLOL cute
Ya i think I will do that tonight. When I was talking to them last time, the woman didn't really understand why i couldn't connect. but then again i don't think she really understood that I was in canada. LOL

Canada has the internet? Lol

ConeyKiller said:
Canada has the internet? Lol
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yeah i just got my first 28 800 kbit serial port modem eh?

Trusselo said:
yeah i just got my first 28 800 kbit serial port modem eh?
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Wow I'm still running with my 9800 Baud modem. Saving up for a 14.4.

Bing bong biiiiiiiing.....ahhhh the soothing sounds of dialup....those were the days.

I just tried the SIM again, seeing if maybe after a week it might just work now but ya no luck. you never know it could happen. LOLOL I'm wondering if I need to get a roaming package added to the Go Phone plan that i'm on before it will work. Gonna call customer support and find out
Since this is my first time with anything like this I'm not really sure about anything LOL

Okay so I just called at&t customer support. Didn't start off so well. First the guy told me that don't offer any service nor can any AT&T customer roam in canada. then he placed me on hold when I asked him to confirm, and he came back saying that AT&T doesn't off roaming in canada on their pay as you go phones. So i guess I can believe that one
Looks like i'll have to put some money on the sim and then hope it works when I go down there, Thanks everyone for all your help and suggestions.

[Q] Help! Locked AT&T Moto X without anymore unlock attempts

Hoping for some help here. I'm a true NOVICE who bought a locked AT&T Moto X online. There were problems unlocking it and all attempts to unlock it using a code were used (not exactly my fault but it's a long story lol)
I've done some reading and I'm wondering if using JCase's ROCKMYMOTO method to root the phone using Cydia Impactor will also unlock it from the AT&T carrier?
(fyi I tried to install 'MotoRoot' and 'PwnMyMoto' but both were rejected — I'm assuming because the person I bought it from updated the Camera patch that nullifies the two earlier roots).
Any help would be great.

FooloX said:
Hoping for some help here. I'm a true NOVICE who bought a locked AT&T Moto X online. There were problems unlocking it and all attempts to unlock it using a code were used (not exactly my fault but it's a long story lol)
I've done some reading and I'm wondering if using JCase's ROCKMYMOTO method to root the phone using Cydia Impactor will also unlock it from the AT&T carrier?
(fyi I tried to install 'MotoRoot' and 'PwnMyMoto' but both were rejected — I'm assuming because the person I bought it from updated the Camera patch that nullifies the two earlier roots).
Any help would be great.
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Click to collapse
Bootloader unlock or sim unlock? Also, cydia? Isn't that an ios thing?

Pretty sure you are talking about the sim unlock which I know only gives a certain number to tries to get the proper code.
The only thing I can suggest is to plug the phone in so it has power and then let it sit at the code entry screen, with any luck after a number of hours it will again prompt for the code.

Steve-x said:
Pretty sure you are talking about the sim unlock which I know only gives a certain number to tries to get the proper code.
The only thing I can suggest is to plug the phone in so it has power and then let it sit at the code entry screen, with any luck after a number of hours it will again prompt for the code.
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It doesn't bring up the SIM unlock screen anymore even when I insert new SIM cards. It reads my SIM as I can use theSIM toolkit and see my phone# but there is always the 'No Sim Error' icon at the top line of the phone.

okay well I guess there is no solution to it then... too bad I was hoping somebody would've had a suggestion or perhaps even an easy fix.
A heads up, if anyone here is with AT&T and wishes to stay with AT&T for the life of a Moto X I'll be putting a sharp Blue/White with Red accents MOTO X up on EBay pretty soon. It works great except it is apparently now impossible to unlock it to another carrier.
Cheers.

FooloX said:
okay well I guess there is no solution to it then... too bad I was hoping somebody would've had a suggestion or perhaps even an easy fix.
A heads up, if anyone here is with AT&T and wishes to stay with AT&T for the life of a Moto X I'll be putting a sharp Blue/White with Red accents MOTO X up on EBay pretty soon. It works great except it is apparently now impossible to unlock it to another carrier.
Cheers.
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Click to collapse
Did you try speaking with AT&T customer care? Surely there has to be a solution to this

Have you tried any of the codes from other Motorola phones that may bring up the unlock screen? I thought most of them still allowed you to unlock but forced you to wait a long time if too many incorrect codes were entered.
One of the codes I found was #073887*
Or leaving the phone phone powered up and turning airplane mode on and off after waiting a long time to see if the unlock screen will come back.
Even if you do root the phone it won't unlock it, the only way is the proper 8 digit code. I have unlocked two of them without a problem but they were Rogers Canada phones which seem easy(and cheap) to get unlock codes for.

anirudh412 said:
Did you try speaking with AT&T customer care? Surely there has to be a solution to this
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I havent talked to AT&T as I bought the phone second-hand off of EBay. Plus I believe unlocking voids the warranty so I don't believe they assist me with it.

Steve-x said:
Have you tried any of the codes from other Motorola phones that may bring up the unlock screen? I thought most of them still allowed you to unlock but forced you to wait a long time if too many incorrect codes were entered.
One of the codes I found was #073887*
Or leaving the phone phone powered up and turning airplane mode on and off after waiting a long time to see if the unlock screen will come back.
Even if you do root the phone it won't unlock it, the only way is the proper 8 digit code. I have unlocked two of them without a problem but they were Rogers Canada phones which seem easy(and cheap) to get unlock codes for.
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Thanks for some good suggestions I hadn't heard or thought of. So far no luck but I'm gonna keep trying.
I found a neat app on Google Play. It's for the Samsung Galaxy series call 'Galaxsim Unlock' and apparently once you download the app it'll do all the unlocking for you — ie. No entering the code yourself. That would seem to bypass my problem. I emailed the developer, 'Spocky', asking if there are plans to have an app like that for the Moto X and/or if he might know a solution to my problem. Fingers crossed!

FooloX said:
I havent talked to AT&T as I bought the phone second-hand off of EBay. Plus I believe unlocking voids the warranty so I don't believe they assist me with it.
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Sim unlocking doesn't void the warranty. They should help if you still have service with them. If not, then don't bother. They don't care if you already switched to another carrier.

FooloX said:
I havent talked to AT&T as I bought the phone second-hand off of EBay. Plus I believe unlocking voids the warranty so I don't believe they assist me with it.
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Click to collapse
Lol... Sim unlocking doesn't void warranty. Who told you that? Its worth a shot giving AT&T a call since you don't have many options.
Sent from my XT1053 using Tapatalk

aooga said:
Sim unlocking doesn't void the warranty. They should help if you still have service with them. If not, then don't bother. They don't care if you already switched to another carrier.
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It's not that I switched service from them, it's that I bought the phone second-hand from someone who had AT&T service. It's IMEI is clean though. I reside in Canada so I couldn't get AT&T service as they don't offer service here. I don't think they'll help although I'll probably try to contact them since I have nothing to lose.

I'm starting to suspect that if I was able to put an active AT&T nano SIM in it then I might be able to get the network unlock prompt back by using some of the #codes like ##debug# or #073887*. When I try those with my Bell Mobility SIM it says unable to access network. I think I'll try purchasing a $10 or $20 pay-as-you-go AT&T SIM online and see if it nets me any progress. I don't want to sink too much money into something that might not work but another $10 won't really hurt. Otherwise, I was considering a trip to NYC the weekend after Christmas so I might have another reason to go.

FooloX said:
I'm starting to suspect that if I was able to put an active AT&T nano SIM in it then I might be able to get the network unlock prompt back by using some of the #codes like ##debug# or #073887*. When I try those with my Bell Mobility SIM it says unable to access network. I think I'll try purchasing a $10 or $20 pay-as-you-go AT&T SIM online and see if it nets me any progress. I don't want to sink too much money into something that might not work but another $10 won't really hurt. Otherwise, I was considering a trip to NYC the weekend after Christmas so I might have another reason to go.
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Click to collapse
With any luck it will work, who knows what rules Motorola has in place with respect to unlocking the phone.
You probably already know this but if you buy another just grab a Rogers or Fido phone, there is no problem getting the unlock code. The Rogers/Fido version also supports 2600 Mhz LTE which you should have access to. The AT&T phone has the hardware to support 2600 Mhz but the 4.2.2 version has it disabled. The 4.4 leak enabled it but I don't know if the official release left it enabled or disabled it. The Rogers/Fido also allows bootloader unlocking which is great if you want to flash leaks, root etc.
I've been able to pickup both of my Moto X's for great deals on craigslist locally.

Steve-x said:
With any luck it will work, who knows what rules Motorola has in place with respect to unlocking the phone.
You probably already know this but if you buy another just grab a Rogers or Fido phone, there is no problem getting the unlock code. The Rogers/Fido version also supports 2600 Mhz LTE which you should have access to. The AT&T phone has the hardware to support 2600 Mhz but the 4.2.2 version has it disabled. The 4.4 leak enabled it but I don't know if the official release left it enabled or disabled it. The Rogers/Fido also allows bootloader unlocking which is great if you want to flash leaks, root etc.
I've been able to pickup both of my Moto X's for great deals on craigslist locally.
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The only thing ROGERS doesn't have is Moto Maker ...and my 'business', I suppose. I dealt with Rogers for years and finally had enough of their lousy customer service. Honestly, Bell is now getting on my nerves too. I suspect I'll be a Telus client in the next couple years haha

FooloX said:
The only thing ROGERS doesn't have is Moto Maker ...and my 'business', I suppose. I dealt with Rogers for years and finally had enough of their lousy customer service. Honestly, Bell is now getting on my nerves too. I suspect I'll be a Telus client in the next couple years haha
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I hear you there, I've never been a Rogers customer in my life. I was with Telus for 21 years, same account/number. Just recently switched to Koodo because of a very special plan and Telus was not interested in offering anything remotely close to reasonable. Of course Koodo is Telus so I didn't really move much, the joke is on them, I get more service for less money.

FooloX said:
The only thing ROGERS doesn't have is Moto Maker ...and my 'business', I suppose. I dealt with Rogers for years and finally had enough of their lousy customer service. Honestly, Bell is now getting on my nerves too. I suspect I'll be a Telus client in the next couple years haha
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Did you sort your problem out?

anirudh412 said:
Did you sort your problem out?
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No I am still unable to get the 'Network Unlock Code' prompt when I insert the 'foreign' SIM into the Moto X. My last chance will be a trip to Buffalo next weekend where I can try inserting an active AT&T sim (who it's locked to) to confirm it'll still work on AT&T and whether that'll be enough to get the code prompt to come back when I put a Canadian SIM in afterward. Once I at least confirm that it still works on AT&T then I'll sell it to an AT&T customer if I can't get it to work in Canada.

I am having the same issue. Although I have an AT&T SIM and forgien SIMs all active and can't get the prompt to show up.
I purchased a unlock code, put in the foreign SIM, got the prompt. Then put in the code (1 time), it said "invalid code" and disappeared. I cannot get it to show up at all again. Would love it if the #07.... or any worked but so far none I have seen or tried do.

entropy1980 said:
I am having the same issue. Although I have an AT&T SIM and forgien SIMs all active and can't get the prompt to show up.
I purchased a unlock code, put in the foreign SIM, got the prompt. Then put in the code (1 time), it said "invalid code" and disappeared. I cannot get it to show up at all again. Would love it if the #07.... or any worked but so far none I have seen or tried do.
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Click to collapse
Hi there, I received a brand new Moto X from Motorola this week. I contacted their customer service and after they verified the SMEI number to confirm the phone was not labelled as lost, stolen or from a delinquent account, they gave me an email that contained a promo code for me to use Moto Maker and customize to the version of my choosing. They also provided me a Fed Ex label to mail in my old Moto X that was not functioning properly : )
I recommend contacting Motorola directly. Thanks.

[Q] Blacklisted Phone AT&T

Hi guys.
I went through a lot of web sites past couple of months and now I've decided to ask you by myself. I got a present from my GF. Sam Gal S5.
She bought it on a craiglist. She tried it with her AT&T SIM card and it worked. Anyway.. she gave it to me. SIM card denied. I've paid $30 to get a code to unlocked.. Great. Buy what was my surprise. After I got in and made a couple of phone calls to providers I find out that the phone is blacklisted. I tried to get ATT sim card also but doesnt work.
So I started to look for an advice... Ive done root, changed ROM etc. But now... i dont know where else to look.
Obviously it was stolen. But I feel sorry for her and she for me...
Is that just a piece of garbage or is there ANY way to fix it?
I dont even know if im able to ask here.
Any advice or opinions helps.
Thank you
Mike

I think you're kinda screwed...Craigslists scams happen all the time..best bet if your gonna buy a phone on there is to both meet at the AT&T store and go through the whole transfer process.
Sent from my SAMSUNG-SM-G870A using XDA Free mobile app

So ... there is no way to make it work?

Unhived__Mind said:
I think you're kinda screwed...Craigslists scams happen all the time..best bet if your gonna buy a phone on there is to both meet at the AT&T store and go through the whole transfer process.
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The official reply from carriers is that once a phone is blacklisted it is impossible to undo. Whether or not it's a limitation of the technology (one-way trip) or if it's just company policy, the output is the same. You and your girlfriend have learned an expensive lesson. You can use it as a wi-fi-only device or a media player, but once a phone is blacklisted it will never be able to connect to a cellular network again.
The reason the phone worked with your girlfriend's SIM card was because the real owner of the phone hadn't called to report the phone stolen yet.

taytrlik said:
So ... there is no way to make it work?
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If you have proof of purchase and go to At&t whit it they maybe able to add to your account and unblock it.
Clicking from notecable N910A

Change Carriers
taytrlik said:
Hi guys.
I went through a lot of web sites past couple of months and now I've decided to ask you by myself. I got a present from my GF. Sam Gal S5.
She bought it on a craiglist. She tried it with her AT&T SIM card and it worked. Anyway.. she gave it to me. SIM card denied. I've paid $30 to get a code to unlocked.. Great. Buy what was my surprise. After I got in and made a couple of phone calls to providers I find out that the phone is blacklisted. I tried to get ATT sim card also but doesnt work.
So I started to look for an advice... Ive done root, changed ROM etc. But now... i dont know where else to look.
Obviously it was stolen. But I feel sorry for her and she for me...
Is that just a piece of garbage or is there ANY way to fix it?
I dont even know if im able to ask here.
Any advice or opinions helps.
Thank you
Mike
Click to expand...
Click to collapse
Mike, your situation stinks so bad. I was in a similar spot with a T-Mobile HTC M8, which stopped working after I got it off craigslist and then subsequent IMEI checks shows that it is blocked/blacklisted from T-Mobile's network due to a balance owing from the original purchaser. However, since the phone was not reported stolen, the IMEI is not actually blacklisted/blocked from all carriers, but only T-Mobile. So I bought the SIM unlock code for a few bucks online so that I could unlock the phone for other carrier use. I have tested and verified that my phone works on AT&T, even though it is blocked on T-Mobile. So...you might consider changing your carrier or selling it to someone who can use it on another carrier (with full disclosure to that buyer, of course).

[Q] Unlocked At&t Moto X not connecting to new carrier

I sent my At&t Moto X 2014 to get unlocked and when I received it and was told that it was unlocked, I took it to T-Mobile to get a SIM card to finally use it and it didn't want to connect to the carrier. It keeps saying to try again at a later time but the T-Mobile representative says that it may not have been unlocked right. Does anyone know what I can do or if it has happened to anyone else?

Le Betits said:
I sent my At&t Moto X 2014 to get unlocked and when I received it and was told that it was unlocked, I took it to T-Mobile to get a SIM card to finally use it and it didn't want to connect to the carrier. It keeps saying to try again at a later time but the T-Mobile representative says that it may not have been unlocked right. Does anyone know what I can do or if it has happened to anyone else?
Click to expand...
Click to collapse
Ive never heard of sending a phone somewhere to be unlocked. Generally you either request an unlock code from your carrier or buy one from one of the many sim unlocking websites out there.
Have you contacted the place you sent your phone? That should be your first step. How much did it cost?

_MetalHead_ said:
Ive never heard of sending a phone somewhere to be unlocked. Generally you either request an unlock code from your carrier or buy one from one of the many sim unlocking websites out there.
Have you contacted the place you sent your phone? That should be your first step. How much did it cost?
Click to expand...
Click to collapse
It was a cell phone store that usually repairs phones or unlocks them and so on, unfortunately I got out of T-Mobile too late to go back to the phone place. It cost $45 to unlock, and by seeing all these threads, I can already tell I overpaid.

Le Betits said:
It was a cell phone store that usually repairs phones or unlocks them and so on, unfortunately I got out of T-Mobile too late to go back to the phone place. It cost $45 to unlock, and by seeing all these threads, I can already tell I overpaid.
Click to expand...
Click to collapse
Ouch! That's extortion! Unlock codes are usually around $5 from a third party site, or if the phone is off contract your carrier will give you the code for free. All you do is put in the new sim, type the code in the dialer and you're done. $45 for that is ridiculous. You definitely overpaid, sorry to say.
I saw in the other thread that some people had luck when they created a new APN. Have you tried that?

_MetalHead_ said:
Ouch! That's extortion! Unlock codes are usually around $5 from a third party site, or if the phone is off contract your carrier will give you the code for free. All you do is put in the new sim, type the code in the dialer and you're done. $45 for that is ridiculous. You definitely overpaid, sorry to say.
I saw in the other thread that some people had luck when they created a new APN. Have you tried that?
Click to expand...
Click to collapse
Yeah, I saw that, it was just my first time unlocking a phone and a friend had previously told me he got his unlocked there so I went there too. Never again, though. I did create a new APN and it connected to T-Mobile briefly for like 2 seconds before saying it had no service again. Now it doesn't connect at all. I don't think it has to do with it being unlocked wrong since other people have had the same problem. It definitely has something to do with the APN, I believe.

I had this problem and moto replaced my device. I still get disconnected from the new device but it's a lot better than the old one. I believe it's hardware issue. I'll have to call them again.

Le Betits said:
Yeah, I saw that, it was just my first time unlocking a phone and a friend had previously told me he got his unlocked there so I went there too. Never again, though. I did create a new APN and it connected to T-Mobile briefly for like 2 seconds before saying it had no service again. Now it doesn't connect at all. I don't think it has to do with it being unlocked wrong since other people have had the same problem. It definitely has something to do with the APN, I believe.
Click to expand...
Click to collapse
Ever get it figured out?

_MetalHead_ said:
Ever get it figured out?
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Click to collapse
There is another thread in the "Moto X General" forum about this. Its a widely seen problem on ATT moto x which is unlocked and updated to lollipop. Jump to page# 36 in that thread and there is a temporary fix for this problem.

kartus517 said:
There is another thread in the "Moto X General" forum about this. Its a widely seen problem on ATT moto x which is unlocked and updated to lollipop. Jump to page# 36 in that thread and there is a temporary fix for this problem.
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Click to collapse
I'm not having a problem, I was just wondering if the OP ever solved his.

Nexus 6: As in 6 hours of trying but still no service?

I recently tried activating a Nexus 6 from AT&T to one of my existing Sprint lines. After Sim card switches, BYOD to SIMGLW446C and lots of support from a knowledgeable in-store tech it was determined that my phone was confirmed "activated" but it would not connect to the network.
The tech discovered the phone did not have a MIN nor did it list my phone number in the phone settings. They could not determine where the error was stemming from but told me the IMEI and ICCID were accurate and we confirmed the phone unlocked through ATT. (Unlocked two days prior to latest attempt at activating)
Nobody seems to know what is keeping this phone from functioning properly. Any input is greatly appreciated as I would love to have it in service. I have it listed for sale as AT&T but am starting to feel skeptical if there is just something wrong with it and shouldn't be selling it off for someone else to be disappointed.
Thanks for reading
Sam

Pyrofreek9 said:
I recently tried activating a Nexus 6 from AT&T to one of my existing Sprint lines. After Sim card switches, BYOD to SIMGLW446C and lots of support from a knowledgeable in-store tech it was determined that my phone was confirmed "activated" but it would not connect to the network.
The tech discovered the phone did not have a MIN nor did it list my phone number in the phone settings. They could not determine where the error was stemming from but told me the IMEI and ICCID were accurate and we confirmed the phone unlocked through ATT. (Unlocked two days prior to latest attempt at activating)
Nobody seems to know what is keeping this phone from functioning properly. Any input is greatly appreciated as I would love to have it in service. I have it listed for sale as AT&T but am starting to feel skeptical if there is just something wrong with it and shouldn't be selling it off for someone else to be disappointed.
Thanks for reading
Sam
Click to expand...
Click to collapse
Ok... I'm sure you made sure the IMEI that is printed somewhere... is not blacklisted...
Go grab the factory images and flash the newest radio from it using fastboot... See if that works...
If not... Flash the whole thing... Image at a time and see if that fixes it...
Sent from my Nexus 6 using Tapatalk

There is this:

Thanks for the input. I flashed a new factory image and it authenticated to Sprint's network just fine. It still wouldn't let me switch and activate online but no other issues aside from that.